Escolar Documentos
Profissional Documentos
Cultura Documentos
mission act as
Perspective
Financial Perspective Customer Perspective
Performance
51.52% 41.15%
Internal Processes Perspective/Administrative tasks 36.36% Wokforce Plans 46.46% Total Performance 44.36% Scorecard includes 4 categories, 16 indicators Help - You can change the values in "weight" column, the value must be between 0 and 10; "10" value means that the perspective or goal is the most valuable - You can change the values in "Performance" column;
Weight (x of 10)
Description
Performance (%)
51.52% 6 50% 50% 60% 51.52% 41.15% 20 3% 7
3 6 Revenues earned as fee from clients This indicates profits as a percenatge of 1 revenues. 3 Metric is not available in trial version 1 Metric is not available in trial version Financial Perspective 3 Time lag between a job received by the 7 firm and its delivery Number of reported customer complaints 1 in the past 3 months 2 Metric is not available in trial version
Customer Perspective
Job turnaround time Client complaints Number of client referrals Number of client contacts per week Total Performance in group
12 41.15% 36.36%
Utilization rate
50%
Wokforce Plans
Reduction in attrition Reduced administration hours Reduced overheads Training hours Total Performance in group
Percentage reduction in attrition over the 2 last one year Number of hours saved per employee per 7 week 1 Metric is not available in trial version 1 Metric is not available in trial version Wokforce Plans
50%
44.36%
Powered by
EVALUATION VERSION
and weight values will not affect any changes of perspective performance and total performance values To purchase a full version, please visit http://www.strategy2act.com/ordering_metrics.htm
Measure unit
milliion dollars % % %
Target Values
10 100% 100% 80% 1 0% 0% 50%
days % #
1 5% 15
30 0% 0
20
100%
50%
% # %
0% 0 75%
100%
0%
% % hours
100% 100% 10
0% 0% 1