Strategic planning

1. Definition of strategic planning Market-oriented strategic planning is the managerial process of developing and maintaining a viable fit between the organizations objectives, skills, and resources and its changing market opportunities. The aim of strategic planning is to shape the companys businesses and products so that they yield target profits and growth. 2. Corporate and division strategic planning (1) Defining the corporate mission What is our business? Who is the customer? What is of value to the customer? What will our business be? What should our business be? Organizations develop mission statements to share with managers, employees and customers. A clear, thoughtful mission statement provides employees with a shared sense of purpose, direction and opportunity. Good mission statements have five major characteristics. First, they focus on a limited number of goals. Second, mission statements stress the companys major policies and values. They narrow the range of individual discretion so that employees act consistently on important issues. Third, they define the major competitive spheres within which the company will operate. Fourth, they take a long-term view. They should be enduring; management should change the mission only when it ceases to be relevant. Finally, a good mission statement is as short, memorable and meaningful as possible. (2) Defining the business Market definitions of a business are superior to product definitions. In other words, companies must see their business as a customer-satisfying process, not a goodsproducing process. Products are transient, basic needs and customer groups endure forever. An SBU (strategic business units) has three characteristics: It is a single business, or a collection of related businesses, that can be planned separately from the rest of the company. It has its own set of competitors. It has a manager responsible for strategic planning and profit performance, who controls most of the factors affecting profit. (2) Assigning resources to each SBU Once it has defined its SBUs, management must decide how to allocate corporate resources to each one. (3) Assessing growth opportunities It includes planning new businesses, downsizing and terminating older businesses. Intensive growth: corporate managements first course of action should be a review of opportunities for improving existing business. The company first

considers whether it could gain more market share with its current products in their current markets, using a market-penetration strategy. Next it considers whether it can find or develop new markets for its current products, in a marketdevelopment strategy. Then it considers whether it can develop new product of potential interest to its current markets with a product-development strategy. Later the company will also review opportunities to develop new products for new markets in a diversification strategy. Integrative growth: a business can increase sale and profits through backward, forward or horizontal integration within its industry. Diversification growth: it makes sense when good opportunities exist outside the present businessthe industry is highly attractive and the company has the right mix of business strengths to be successful. Downsizing and divesting older business: weak businesses require a disproportionate amount of managerial attention. (4) Organization and organizational culture Strategic planning happens within the context of the organization. A companys organization consists of its structures, policies and corporate culture, all of which can become dysfunctional in a rapidly changing business environment. (5) Marketing innovation Five key strategies for managing change in an organization: Avoid the innovation title: pick a name for the innovation team that wont alienate colleagues. Use the buddy system: find a like-minded collaborator within the organization. Set the metrics in advance: establish different sets of funding, testing and performance criteria for incremental, experimental and potentially disruptive innovations. Aim for quick hits first: start with easily implemented ideas that will work to demonstrate that things can get done, before quickly switching to bigger initiatives. Get data to back up your instinct: Use testing to get feedback and improve an idea. 3. Business unit strategic planning (1) The business mission Each business unit needs to define its specific mission within the broader company mission. (2) SWOT analysis The overall evaluation of a companys strengths, weakness, opportunities and threats is called SWOT analysis. Its a way of monitoring the external and internal marketing environment. (3) External environment (opportunity and threat) analysis A business unit must monitor key macroenvironment forces and significant microenvironment actors that affect its ability to earn profit. The business unit should set up a marketing intelligence system to track trends and important developments and

any related opportunities and threats. A marketing opportunity is an area of buyer need and interest that a company has a high probability of profitably satisfying. Opportunities can take many forms and marketers need to be good at spotting them. Consider the following: A company may benefit from converging industry trends and introduce hybrid products or services that are new to the market. A company may make a buying process more convenient or efficient. A company can meet the need for more information and advice. A company can customize a product or service that was formerly offered only in a standard form. A company can introduce a new capability. A company may be able to deliver a product or service faster. A company may be able to offer a product at a much lower price. An environmental threat is a challenge posed by an unfavorable trend or development that would lead, in the absence of defensive marketing action, to lower sales or profit. (2) Goal formulation Once the company has performed a SWOT analysis, it can proceed to develop specific goals for the planning period. For a management by objectives (MBO) system to work, the units objectives must meet four criteria: The objectives must be arranged hierarchically, from the most to the least important. The objectives should be quantitative whenever possible. The goals should be realistic. The objectives must be consistent. (3) Strategy formulation Goals indicate what a business unit wants to achieve; strategy is a game plane for getting there. Porters generic strategies a. Overall cost leadership: companies work hard to achieve the lowest production and distribution costs so they can price lower than their competitors and win a large market share. b. Differentiation: companies concentrate on uniquely achieving superior performance in an important customer benefit area valued by a large part of the market. c. Focus: companies focus on one or more narrow market segments. A company gets to know these segments intimately and pursues either cost leadership or differentiation within the target segments. (6) Strategic alliances Even giant companies often cannot achieve leadership without forming alliances with domestic or multinational companies that complement or leverage their capabilities and resources. Many strategic alliances take the form of marketing alliances, falling into four major categories: Product or service alliances. One company licenses another to product its product, or two companies jointly market their complementary products or a new product.

 Promotional alliances. One company agrees to carry a promotion for another companys product or service. Logistics alliances. One company offers logistical service for another companys product. Pricing collaborations. One or more companies join in a special pricing collaboration. Hotel and rental car companies often offer mutual price discounts. (7) Program formulation and implementation A dynamic relationship connects the stakeholder groups. A smart company creates a high level of employee satisfaction, which leads to higher effort, which leads to higher-quality products and services, which creates higher customer satisfaction, which leads to more repeat business, which leads to higher growth and profits, which leads to high shareholder satisfaction, which leads to more investment and so on. (8) Feedback and control It is more important to do the right thingto be effectivethan to do things right to be efficient. The most successful companies excel at both. The key to organizational health is willingness to examine the changing environment and adopt new goals and behaviors. 4. Product planning: the nature and contents of a marketing plan A marketing plan is a written document that summarizes what the marketer has learned about the marketplace and indicates how the company plans to reach its marketing objectives. It contains tactical guidelines for the marketing programs and financial allocations over the planning period. It is one of the most import outputs of the marketing process. A marketing plan contains: Executive summary and table of contents. Situation analysis. Marketing strategy. Financial projections. Implementation controls.