QUESTIONNAIRE

Demographics 1. Gender: Male Female 2. Age

Below 20 years Between 20 and 30 years Between 30 and 40 years Between 40 and 50 years 50 years and Above

3. Occupation: Student Working professional Self-employed Business owner Home Maker 4. Do you use your Credit cards? Yes No 5. Which type of card do you use for purchasing? Debit card Credit card Both 6. Family Annual income: Rs.75,000 to Rs.1, 50,000 Rs.1, 51, 000 to Rs.3, 00,000 Rs.3, 00, 001 to Rs.4, 50,000 Rs.4,50, 001 to Rs.6, 00,000 Rs.6, 00,000 and Above

Sec A 7) In general, you prefer to do your shopping of: Particulars Groceries Cosmetics Fast food Books CD/DVDs Toys Furniture Clothes Computer Products Cinema Tickets Flight or Train Tickets Jewellery 7. Do you use the Internet every day? Yes no 8. How often do you use Internet for shopping? Very Often Often Sometimes Rarely 9. Select an approximate maximum amount you would spend on a single online purchase: Less than 100 100-500 500-1000 1000-1500 1500-2000 2000-2500 2500 and Above Over Internet Over Phone In Retail Store

10. Please select your level of agreement to the following questions:

Strongly Disagree 1

Disagree 2

Indifferent 3

Agree 4 1 2

Strongly Agree 5 3 4 5

1. Online shopping saved time 2. Online shopping is convenient way to get the best deal. 3. Online shopping allows one to stop at own pace. 4. Online shopping is easy to place an order 5. Online shopping is the convenient way. 6. Online shopping offers great variety of the product. 7. Online shopping is safe to give out personal information 8. Online shopping is safe to give out financial details 9. Online Shopping provides comprehensive information. 10. Online Shopping provides adequate information. 11. Online Shopping provides required customer service. 12. Encounter no problem during shopping. 13. It requires less efforts of my part. 14. I can purchase goods and services faster. 15. Online shopping avoids trouble. 16. Online Shopping offers prompt delivery of goods. 17. Online shopping allows one to look for the best price before purchasing. 18. Online shopping is easy to find real bargains. 19. Online shopping offers competitive prices. 20. Online shopping is easy way to get the price information quickly and accurately. 21. Online shopping offers fix prices..

22. Online shopping has no hidden costs 23. It is important to me that goods I buy are value for money. 24. I need to see and touch consumer goods before I buy them. 25. It is important to me to have contact with people when I make purchases. 26. The feel of the place I buy things is important to me. 27. I wouldnt want to buy clothes without trying them on first. 28. I often buy things online because it put me in a better mood. 29. Online shopping is fun and exciting 30. I get a real buzz from buying things online. 31. For me, online shopping is an important leisure activity. 32. Online Shopping things arouses my emotions and feelings 33. I like to shop online, not because I have to but because I want to 34. I enjoy browsing and looking at things, even when I do not intend to buy something. 35. I like to buy things which impress other people 36. I buy consumer goods because they give me prestiage

11) Please rate the extent to which each student describes your acceptance about purchase through internet.

Very Unimportant 1

Unimportant

Neither Important nor Important Unimportant 3 4

Very Important

1 1. Delivery time 2. Reputation of the company 3. Guarantees and Warrantees 3. Privacy of the information 4. Good description of goods. 5. Security 6. Prices

17) How important are each of the following factors in refraining/keeping you from shopping on the internet.

Very Unimportant 1

Unimportant 2

Neither Important nor Unimportant 3

Important 4

Very Important 5

1 1. Waiting to receive the product 2. Risk of credit card transactions 3. Risk of identity theft 4. Difficulty in returning products/items 5. Risk of not getting what I paid for 6. Risk of loss of privacy 7. Not skillful with internet

8. Lack of trustworthiness of Vendors 9. Complex compared to Traditional Shopping 10. Not being able to touch products 11. More expensive than those sold in retail stores 12. I have undergone bad experience