Internal Auditor - Auditor Bad Attitude

1/31/13
Internal Auditor: Auditor Bad Attitude
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by Michelle Williams - Wednesday, January 28, 2009, 07:38 AM
How much can an auditors attitude affect the audit? Along with teaching auditing skills and objectivity, should we also be teaching trainee auditors to be aware of their body language too?
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Re: Auditor Bad Attitude

by Mark Christy - Wednesday, January 28, 2009, 08:53 AM
Part of an auditors responsibility is to make the auditee feel comfortable. If the auditor has a bad attitude and becomes sarcastic, it only forces the auditee to become more defensive and much more difficult to work with. I've had situations like this in the past. I would immediately contact the Client following the audit and charge a formal complaint. Sometimes it helps, sometimes it doesn't, but I refused to let that auditor audit us again.
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by Jayesh M.P. - Wednesday, March 4, 2009, 06:54 AM
ISO 19011 -Guidelines for quality and/or environmental management systems auditing section 7.2 details persoal attributes of auditor.
Auditors should possess personal attributes to enable them to act in accordance with the principles of auditing described in clause 4.
An auditor should be
1. ethical, i.e. fair, truthful, sincere, honest and discreet; 2.open-minded, i.e. willing to consider alternative ideas or points of view; 3.diplomatic, i.e. tactful in dealing with people; 6.versatile, i.e. adjusts readily to different situations; 7.tenacious, i.e. persistent, focused on achieving objectives; 8. decisive, i.e. reaches timely conclusions based on logical reasoning and analysis; and 9.self-reliant, i.e. acts and functions independently while interacting effectively with others. 4. observant, i.e. actively aware of physical surroundings and activities; 5. perceptive, i.e. instinctively aware of and able to understand situations;
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by jose ramirez - Thursday, February 25, 2010, 05:25 PM
Auditors bad attitudes can affect seriuosly the reputation of a company. I still remember a terrible experience we had with an external auditor, he didn`t apply a good criteria during the audit, minor finding were considered as critical, we tried to convince him, they were just minor finding based on the standard but at the end the audit ended with 3 critical findings which in reality they were minor. During the close meeting there was a big discussion between the external auditor and the top management of our company, however auditor kept his position and submit his report that way. To make the story short our company decided to switch to another company.
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by Jebbar Abdou DOUHOU - Monday, May 7, 2012, 02:57 AM
Your case was totally different in comparison of mine where I experienced an amazing external auditing process. First, the auditor conducted an open meeting where he shed more light on the main objective, scope and purpose of his visit stating that the most important point about his external auditing is not to detect the non-conformities but to help develop and improve our QHSE management system. We started talking about my education, particularly, work experience in relation to QHSE management system. He gave me an impression that he would be by my side during the auditing process to learn and develop my skills. Perhaps, one thing that I really like in his behavior is that his expressions, comments and feedbacks were not criticizing negatively my performance of QHSE related activities. They were mainly encouraging me to defend and discus my ideas and activities. I do really think that he is considered to be a professional auditor because, during the auditing process and whenever he detected any non-conformity, he attracted my attention asking carefully selected questions to direct my attention to the fact that it was non-conformity. In that he was not addressing the non-conformity in a direct manner, but he was motivating me to think about the situation to be considered as non-conformity.
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by Angelus Runji - Saturday, October 16, 2010, 05:37 PM
It is real correct that an auditor has to possess corresponding characters in auditing province, provided in some occasion some of auditors create some corruptible environment to allow poor auditing. hence their work become biased and could obviously lack standard
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by Amit Shaikh - Monday, November 28, 2011, 01:32 AM
I totally agree with Mr. Jayesh M.P. Auditor with bad attitude would not do Justices with Internal audit because bad attitude will create many obstacles and misunderstanding with Audit team. And so as you mentioned above is what An auditor should be.
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by BOLARINWA SATOYE - Monday, January 7, 2013, 07:29 AM
The consequences of the auditor with bad habit can be itemized below: 1.Discourage other auditing team 2.slowing time of delivery. 3.tendency for other team to make mistakes. 4.End result will be affected.
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by Marianna Kirly - Tuesday, April 7, 2009, 04:08 AM
I agree.If an auditor behaves inconpetent it reflects for everybody.It is not good when auditee afraids,or as you said becomes defensive it coud effect more troubles as when the uditor behaves as they have to.
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by sarah modupe atundaolu - Tuesday, January 17, 2012, 03:35 AM
some of the auditors us foul language on the auditee which is not good so i think organizing training for the auditor will go a long way to help them
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by lynn bock - Monday, October 11, 2010, 06:15 PM
yes,it is the auditor responsibility to make the auditee feel comfortable,but what if auditee had a bad attitude .It hard to work with someome like at and keep your cool. it not your false they fail the last audit.what do you do in a case like at?
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by Anna Liza Dela Cruz - Thursday, June 7, 2012, 05:06 AM
Auditor's bad attitude can affect the audit. I agree with Mark Christy that it can make the auditee to become more defensive and much more difficult to work with instead of making them feel comfortable. That is why, auditors must be carefully selected by following the guidelines. He must be professional, objective, polite, diplomatic, open-minded & mature. He must be able to maintain self-control, stay constructive, know how to depersonalize conclusions and respect confidentiality. If he doesn't possess these personality aspects, he should not be chosen as an auditor in the first place.
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by Hisham Masri - Wednesday, October 31, 2012, 06:59 AM
I am an internal Auditor in a retail company. and I am very friendly with the auditees. but as long as I objectively give them reduced grades (based on Non-conformance) they will always feel uncomfortable. When I first started at this company I gave a presentation of the objective and the scoop of the audit to clarify that my job is to make the process more efficient not to try to find faults. However, some auditees may not accept the idea that someone is auditing and evaluating them. The problem is not always the auditor but the auditees mindset. I have had complaints about my attitude but all complaints against me were invalid and clearly reflect that the auditee is not objective.
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by Lisa Faust - Sunday, December 30, 2012, 09:25 PM
Auditors are required to be unbiased. If it is evident that the auditor cannot be unbiased then immediately reporting this person is the only answer. A bad attitude for whatever reason is unacceptable as it will have an effect on the outcome of the audit regardless of what has caused this attitude. Failing to report this person prior to the beginning of the audit can only end badly for the auditee.
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by Sandeep Gautam - Friday, January 30, 2009, 04:34 AM
The bad attitude of an auditor can indeed affect the audit. The job o an auditor is very similar to job of a judge. A judge has to look at the case as a third party. free from any bias or a pre conceived notion. Judge should act strictly in accordance to rules and should take decision based on the evidences alone. The auditor should do his job exactly the same way. Training on body language, psychology, organization behavior will definitely help them to understand themselves, their job,
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Training on body language, psychology, organization behavior will definitely help them to understand themselves, their job, auditee and organizations better.
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by Neil Canterbury - Wednesday, February 4, 2009, 09:41 PM
I can not speak from personal experience, but only pass on a colleague's story, and results of a bad external auditor. This was few years back during the year end inventory audit. Several company facillities were selected to have external auditor visit. My colleagues warehouse was select, he was not worried he know his inventory was spot on. On the day off the audit the auditor arrived early. He ask how many errors he should expect to find? My colleague reply zero. He did not like the reponse To make a long story short the auditor made every effort to find an error. He checked 4x the munber of SKU of the average audit. Most of our facillites audits tokk only a couple hours, this one went on for several more hours. In the end he found not discrepancies in my colleagues inventory. In this case the auditor attitude did not have an effect. But, it was clear to my colleague hthe auditor was tring to make an impression with his boss, and/or client, and climb the corporate ladder. So auditors with bad attitude can make it tough, but will not effect the audit. If your non-conformance free the your nonconformance free, regardless of the auditors attitude. Neil
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by Albert Caoile - Monday, February 23, 2009, 11:50 PM
Attitude of an Auditor during audits sometimes affect the auditees response time and compliance to actions required? Thus, an auditor should put himself in the same mind frame as an auditee considering that he maybe dealing with either a rookie or a well experience auditee which in return his wrong attitude could backfire on him.
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by Dennis Gomez - Tuesday, February 24, 2009, 07:33 AM
There are many things which need to take into consideration in a proper auditing process that will give positive results in the end. One of this is the attitude of auditors from which it will totally affect the whole process of the purpose because this will tends the auditee to be irritated also once the attitude of an auditor is bad. Body language is also another thing an auditor should be aware of and must always project with a great smile as you see it fit during the course of auditing process.
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by Manish malik - Wednesday, February 25, 2009, 02:49 PM
The auditor attitude can affect the audit a great deal as when the auditor and auditee interacts they develop a sense of bonding with each other and the way the one work is often reflected on the project as they form one team and audit becomes there common objective, where one is auditing and the other is providing all the details / documents required for the audit. Body language is a vital point in auditing as the auditor can only make the auditee comfortable with the way he interacts thus a good body language gives a signal that the auditor is willing to listen and he would act rationally.
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by Roberto Decano Asuncion II - Thursday, March 5, 2009, 10:14 AM
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by Roberto Decano Asuncion II - Thursday, March 5, 2009, 10:14 AM
The auditor's attitude can affects the audit great deal. There are some factors to put into consideration that can make the process in a positive in result at the end. Part of an auditor's responsibility is to make the auditee comfortable, proper training and professional development which begin with high level training program results with a better person and such an effective auditor. Training on body language, psycology, organization behavior with great appearance and communication skills will lead thier job and organization better and makes the auditing process in a effective way.
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by Pallavi Salunkhe - Tuesday, March 17, 2009, 01:53 AM As my friend Jayesh MP has already described the personal triats & attributes needed to become an successful auditor To illustrate an example.....I was once entrusted to audit an department about which I didnt have any thorough knowledge.nor was I acquainted with anyone. It was my attitude which made that audit successfulwhat I did is . I made the auditee very comfortable.created trust within the employees assured them of my role is improvement of the companyto my surprise each one started telling me all the problems incase of the minor problems I suggested few solutions and got it solved on the floorwhile a few critical ones were put forth in front of the management strategies were devised by brainstorming .. Root causes of the problem were eliminated.. Thus just your attitude can win the game!!!!!
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by David Venter - Tuesday, March 24, 2009, 08:51 AM
With some training institutions it does form part of the course, but I would also like to add that all Auditors should be regirtered with an accreditation body, and all accreditation bodies have a code of conduct to with they much subscribe. They also sign for agreement to follow the code of conduct when they apply for accreditation.
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by IAN PRANKERD - Tuesday, March 24, 2009, 09:29 AM
I wish to make a coment on the 'Auditor Bad attitude' email that Michelle Williams spoke about. Yes I would agree with Michelle that Body Language should be introduced into the auditing practice. In addition I would also recommend; Sociology, Psychology and Etiqutte.
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by Luis Gilberto Maldonado Briones - Wednesday, April 8, 2009, 04:59 PM
The attitude of the auditor can affect severely the course of the audit, a bad attitude just make all the process more difficult, extended and more stressful for both sides. I think that not just body language should be aware of, even in different regions of the same country a simply word can mean something different and make all very hard, the auditors must investigate for the customs on each city before arrive, even more in a foreign audit.
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by jose ramirez - Thursday, February 25, 2010, 05:39 PM
Dress code is also an important characterisitic to be consider during an audit. Auditor should be dressed in such way auditee party feels confortable, auditor should study ahead the environment to be audited and be dressed in concordance to that specific environment.
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by Freda Wamala - Saturday, February 19, 2011, 10:42 PM
One of the ways in which the process will become more difficult is that the auditee will feel more comfortable giving as little information as possibleor even deliberately not give substantial information unless requested to - this will affect the quality of the audit.
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by Hilal Souleiman Guelleh - Wednesday, April 15, 2009, 01:45 AM
I think that the attitude of an Auditor during audits most of the time affect the Auditees response. Also a bad attitude can just make all the process more difficult, extended and more stressful. To avoid this, we had to give for both sides more training, they have to take a note also. The training will help them how to detect and to stop the bad attitude.
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by joshua kisaingu - Saturday, May 26, 2012, 03:02 AM
I think Auditors should audit with a positive mind their aim being not to look for trouble but to find and help the client improve in overall performance.This will help the auditee to be comfortable composed rather than an auditor with bad attitude who will make the auditee stressed angry and confused in whatever the main aim of the Audit was. i belive also refresher trainings will help a gread deal in tamimg both sides of the audit process.
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by Asif Shakoor - Wednesday, April 29, 2009, 12:02 PM
Yes We must tell them a good attitude of auditor solve the half problems .Becouse in many cases auditee dosnt know a right procedure and if auditor behave badly its only half chance to improve
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by sobowale tunde oloyede - Wednesday, May 6, 2009, 09:37 AM
Auditors attitude addresses two important aspects which need to be considered when attempting to maximize excellence in an internal audit department. Suggests that individual auditors' risk-taking propensity and tolerance for ambiguity can adversely affect many important decisions, such as sample size selection, which in turn leads to costly as well as ineffective audits; and that internal audit directors utilize interpersonal methods of control, personality assessment of audit team members, and continuous evaluation of budgeted with actual audit hours, to overcome any such adverse effects is very important. sobowale
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by Kajal Srivastava - Thursday, May 7, 2009, 01:50 AM
Auditors attitude means alot during auditing. He needs to have lots of paitents during auditing meetings & interview. A good auditor never shows what is going on his mind after auditing a particular department. he must give his view only in the auditing report. Kajal Srivastava
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by Sinil Sudhakaran - Thursday, May 14, 2009, 03:21 PM
Attitude of the Auditor is an important factor. The auditor should not have loyalty or vengence to any one.He should be unbiased for accurate result.
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by Paul James - Wednesday, June 3, 2009, 09:21 AM
Audit should be well mannered, with cool mind , should make the auditee comfortable. not biased, good in body lang, should have the attitude as a good auditor
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by reenu das - Monday, August 10, 2009, 02:41 AM
Some times ago, I too experiences the auditors bad attitude, he tried to impress my boss and wanted to climb the corporate laddar... it happens like this ....generally the audits take place for an hour but that day it was serveral hours he rechecked the form more than 4x time to get a non conformity but failed than started asking certain question which were nothing to do with the audit and puting certain clauses which we don't use....and he ended with the unsatisfactory note at the end..which my boss understood and ask him very politly and it was over... the above really gives you picture about the bad attitude and also the body language of the auditor... along with the attitude the auditor should have good body language and should know about the organisational behaviour....
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by Amit Kumar - Tuesday, August 11, 2009, 05:25 AM
Auditor bad attitude can effect the Audit. Due to Bad Attitude auditor can not familiar with auditte or other employee so, he can not acheived the objective of the Audit in given time frame. As audit is a team work.
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by chijioke onyemekara - Monday, August 24, 2009, 10:15 AM
Auditor Bad attitude negatively affects the main essence of the principle of audit which is improving the system/process. An auditor with a bad attitude only forces the auditee to cover up, hide or circumvent the truth so as to scale an audit which ultimately defeats the purpose of the audit in the first place. Auditor bad attitude can even destroy business relationship as a hitherto good supplier being badly audited by her client could decide to forego the business relationship as a result of an ugly attitude by an auditor.
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by Oluwatoyin Kazeem - Tuesday, August 25, 2009, 03:53 AM
An auditor's attitude can affect the audit in a great deal. If it is a positive attitude, you will have the attention and commitment of your auditees. you are more likely to save time and get answers to your questions within the shortest time frame. On the other hand and speaking from experience, the auditor became very aggressive during the audit and made the auditees felt like they knew nothing. He wouldn't even give an opportunity for them to explain. At a point the auditees became very uncooperative and unwilling to respond to any of his question. He ended up wasting so much time and achieving very liitle. It is very important to teach training auditors to ba aware of body language because it goes a long way in the success of the audit which is suppose to be the goal.
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by Sheikh Mohsin Ali - Saturday, August 29, 2009, 11:45 PM
Dear Michelle Williams,

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Thank you for your question! Your are correct that the Attitude of the auditor has a major role to play during the audit. We all auditors have to keep in mind that we are going there to FIND the FACT not the DEFECT. Audit is a fact finding mission, not a Police Operation. The objectivity can be traced in many ways. We dont have to rude or arrogant. All we have to be is Professional and follow gentleman's etiquette. Thank you Sheikh Mohsin Ali
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by Cecilia Chong - Thursday, April 29, 2010, 04:40 AM
I totally agree with Sheikh Mohsin Ali's comment, I also think that good communication is very important from both parties and a mutual understanding of the objective of the auditing - with an aim to improve the overall quality of the organisation. Therefore, both parties ( auditor and auditee) should be in a professional and cooperative way to complete the audit task, so that the organisation can improve the overall preformance by correcting any mistakes found. Cecilia Chong
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by Ramya Manivannan - Friday, September 18, 2009, 09:26 PM
Hi Michelle, In my experience, i say that yes, you are right that an auditor's bad attitude will definitely affect the audit. Because an auditor with a bad attitude would definitely ruin the values of employees, suppliers & customers. Auditors with positive attitude are winners, they are true & loyal to their organization & they do achieve their focussed goals. Consciously as thought precede actions, by choosing our thoughts we act our way into certain circumstances, hence apart from teaching the skills, purpose & objective to an Trainee Auditor, we should also concentrate on their attitude, body language, mindset, way of thinking, habitual way of looking at facts during the audit. in our office, our team, we focus on all these criteria during an audit, which would help us be even more productive to very & examine in detail. Thanks & Regards, Ramya.
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by BRANDON LEAPLEY - Friday, October 16, 2009, 10:15 AM
If an auditor enters an audit with a poor attitude. There's a big chance the result of the audit is not going to be good. That's why I feel that organizations should be very careful on who they select to be auditors. In my opinion an auditor should be someone who is friendly and gets along with everyone. They should also be someone who is very knowledgeable on every departments procedures and of course ISO.
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by Kaylene Leckey - Saturday, November 28, 2009, 02:25 AM
Auditors need to be pleasent and easy to communicate with. They also need to be fair and honest.
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Auditors need to be pleasent and easy to communicate with. They also need to be fair and honest. If a Auditor has a bad attitude it can affect your whole out come. This could mean that he may not see things as clearly as he/she should and will therefore not give you a fair deal. They also can be more picky, expesially if they have decided that they have it in for you/company. Unfair findings could arise.
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by KeshavRam Singhal - Saturday, November 28, 2009, 06:32 PM
Right behaviour is required from Management Systems Auditors that include - (i) Ethical conduct, (ii) Fair presentation, (iii) Due professional care, (iv) Independence, and (v) Evidence based approach. With best wishes.
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by Asadullah Khan - Monday, November 30, 2009, 02:39 AM
An auditor should have positive approach and be a good listener. While interacting with auditee he should demonstrate more like a professor than a policeman.
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by Brunsta Satcher - Friday, November 5, 2010, 11:30 AM
I totaly agree when auditors approach auditee's they should be well manner and humble to gain knowledge of the process to see if the auditee has been properly trained.
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by Manoj Krishnan - Friday, December 4, 2009, 11:30 AM
Dear All Yes the auditors attitude will effect the audit.But the auditting have some specied manner,the audittors have to follow that.Then also some time the audittors personnal problems will disturbe him in the auditting.The auditee can minimise the problems with the proper documentation,housekeeping,procedural work,effective communication.
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by John Keynes - Monday, December 7, 2009, 12:09 AM
Auditor's bad attitude severely affect the auditing. The performance and ethical conduct should flexibility and good communication with the party. It is not compromise. It is good for both working parties. Bad attitude could not build good relationship in anyway.
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by Tariq Khan - Monday, January 4, 2010, 06:22 AM
The Auditor's behaviour should be nice,gentle and body language should demonstrate that he has a friendly attitude,cause interview is also a method of audit,in case of auditor's bad body language or arrogant behaviour ,he will not be able to collect witnesses Or Auditee's non cooperation will result in lack of evidence on many parts.
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by Talha Monis - Tuesday, January 5, 2010, 01:09 AM
Along with good auditing skills, a possitive approach should be used by the Auditor. "An auditor must be a friend, a critic, and a philosopher". Negative attitude of the auditor reflects his wrong approach, and the audit process might not be as accurate as it might have been in a friendly atmosphere, in which the Auditee and Auditor both are comfortable. Further it is compulsory that the Auditor should have good communication skills, and should have good physical gestures, body language, and a good personality. There things are mandatory for the smooth process of the audit.
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by Joe Neuhausel - Wednesday, March 31, 2010, 02:58 PM
Auditors should have an attitude of serving to help the auditee improve the process. The vast majority of auditors that I have experienced have this helpful approach. I would rather have an auditor who is detailed oriented, understands what they are auditing and finds some issues rather than an auditor who is boared, in a hurry, and would rather find no problems in order not to write up anything in the report.
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by Donald Harris - Monday, April 5, 2010, 01:24 PM
yes, bad attitudes and body languages are definitely affect the results. It make auditee feel uncomfortable and offeded. It is not a bad idea to take psychology and speaking course or online course.
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by Deepali Gangwar - Thursday, April 8, 2010, 06:35 AM
Auditors Behaviour Attitude of an auditor affects the audit. Auditor should maintain a professional attitude and be confidential during audit. He should not be biased. He should be well mannered . Yes, along with teaching auditing skills and objectivity, it is necssary to make aware trainee auditors of their body language too.
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by Anjum Ansari - Tuesday, April 13, 2010, 06:12 AM
The Auditor's attitude is the key to auditing,as defined the audit is based on inspection of records,information by interviewing people concerned.Some time a interogation is required. The purpose and scope of Audit is to achieve contonous improvement. The purpose of Audit is to remove defects from the system or to imrove the system as per the QMS Manual to assure the improvement of quality,how unorganized the stystem may be but still have room for improvement and that can only be achieved by the combine effort of Auditor and Auditee and to achieve any goal the attitude is the key to success,bad or agressive attitude of the auditor will make people scare,during inspection of records,he might need to have interviews and because of the bad attitude of the auditor the people during interview will not trust the Auditor they will have fear that they are going to loose their job ,because of the Auditors report,so they will conceal the facts or during interogation,with Auditor having aggressive approach the people might get offended and the audit will not be successful as it had been,the roots of the nonconformities will not be visible to the Auditor.Now lets take an Auditor with good attitude,people will not be scared of him and will be more comfortable of providing information and record, interviews will be conducted in freindly atmosphere,and interogative questions will be in a passive tone e.g aggressive question. "why you did not observe this mistake,i think you are not fully aware of your company QMS".
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Passive question: I think this have been overlooked,actualy if you go through company's quality manual you can achieve this in a much better way,no worries since we both are here so we can correct these errors,even if its NCR can be done by a follw up Audit.
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by Puneet Kumar - Thursday, May 6, 2010, 05:40 AM
Attitude of an Auditor during audits sometimes affect the auditees response time and compliance to actions required? Thus, an auditor should behave properly and put himself in the same mind frame as an auditee considering that he maybe dealing with either a rookie or a well experience auditee which in return his wrong attitude could backfire on him. A proper communication is always beneficial for complaince handling.
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by Janet Zhang - Tuesday, May 18, 2010, 02:11 AM
yes, I think auditor's body language is a very important audit skill whcih can help auditor to perform a successful audit. Most of time, auditee may feel nervous, auditor need to let them feel ease through good attitude and good body language, which will make auditee feel like to communicate with auditor, and so that auditor can get more needed information throught better communication. Bad attitude sometimes even may cause the resistance from auditee and cause that the audit process could not be carried out fluently.
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by Coco Li - Friday, May 21, 2010, 02:48 AM
Yes, auditor's body language is very important as well as audit skills. 1. As a auditor, he isn't only himself, he is also representative for his team, or his company if conduct external audit. 2. Good Body language can make auditee comfortable, more needed information as evidence can be obtained so as to let audit more impartiality
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by Nakie Elizabeth Etondi - Thursday, May 27, 2010, 03:15 AM
How much can auditor's attitude affect the audit? I'd say very much. it is worth noting that during the audit exercise the auditor is the pacesetter. the auditees look up to him/her If the auditor doesnot make the auditee feel comfortable and relaxed, he may hardly get enough information from him because he feels tense and afraid thus takes puts up a defensive attitude. With this the auditee becomes difficult to work with. Yes auditor trainees should be trained to be aware of their body language. this is also very essential. when the audito uses sarcastic language or makes slangs that suggest the auditee knows nothing or knows not enough,such things keep the auditee uncomfortable, the audit exercise cannot be a very smooth one because the auditee may likely take a defensive position this time to prove to the auditor that he knows something. He may tend to hide informations that can constitute flaws in the system being audited.
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by RAJEES POOLAKKUNDAN - Saturday, July 3, 2010, 01:25 PM
Auditor should be generous,open minded,diplomatic and observative.

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Auditor should be generous,open minded,diplomatic and observative.
An audit is not for finding out the mistakes but for improving the process.During the audit if he found an observation,he can clearly explain to the auditee regarding the prolems,suggestions,improvement potentials etc.so that auditee will understand the importance. if auditor behaves good with auditee defenitly it will have positive impact on the improvement side
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by Joshua Luciano - Friday, November 5, 2010, 04:07 AM
I am agreed on that... We are doing only our job as an Auditor and we need to be polite and having good attitude even other people doesnt understand our job. So much better that let them know that we are doing only our job for the improvement of the business.
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by Deepa Venkatrao - Wednesday, July 7, 2010, 02:00 PM
Attitude of the auditor determines the success of the audit. In Most cases due to the fear , entry level executives tend to make mistakes while answering back to the auditor. Comfort zone must be established between the auditor and auditee for successful completion and for determining AOI.
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by shashi kumar - Tuesday, July 13, 2010, 01:27 AM
Bad attitude of auditor can lead to failure of the audit .as the auditee will not feel confortable replying to auditor queries and the auditee will not reveal the true picture of the project to the auditor.
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by kehinde akintayo - Thursday, August 26, 2010, 09:55 AM
some auditor can be very intimidating some are always looking out for non-conformities in my experience as an auditee, I ahve learnt to study my auditor when auditing not the audit checklist as my preparation will solve the problem from checklist and understanding the psyc of the auditor will booast my confidence
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by Howard Greenstein - Thursday, September 2, 2010, 02:57 PM
Human beings, being emotional creatures, it is sometimes extremely hard to separate attitude and professionalism. A true auditing professional like many other professionals has to separate personal attitude from their professional responsibilities, but is not always successful. If a client perceives that an auditor is not professional or is not objective, then it is the responsibility of the client to document their behavior and report it to the auditing company. An auditing company wants to retain your business and if one of their auditors is not performing their duties, being unprofessional, or being biased, they need to know. Positive attitude and professionalism unfortunately cannot be taught, it is a mind set, and perception of a client is of major importance. The most important procedure in a case like this is the documentation.
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by Mohammad Ovais Aziz - Friday, October 15, 2010, 07:08 PM
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Attitude is everything, at the end of te day Auditors are also doing their job, behaving promptly & maintaining a positive body language should not be taught, it is something they should have by default, not just for an auditors job, in general any work enviornment. If one cannot maintain a positive attitude or a positive body language, they deserve to be FIRED.
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by RE Taylor - Wednesday, November 3, 2010, 11:05 AM
The attitude of the Auditor plays an important role in the outcome of the audit. If an Auditor goes in with an attitude, he/she will most likely not be welcomed and the individuals being audited will 98% of the time have a uneasy feeling and defensive attitude making the Auditor's job difficult as well. We have people that once they put on their uniform or name tag identifying them as someone with (perceived) power forget that we should only do our job within the guidelines set forth.
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by Mohammed Sarker - Wednesday, December 22, 2010, 12:21 AM
Body language is the part of behavior, definitely an auditor should not exhibit unnecessary body language.
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by John Lassiter - Sunday, December 26, 2010, 09:14 PM
"Ethical, fair, truthful, sincere, honest and discreet" as previously stated sums it up. An Auditor is there the "help" improve a process in the end. Making a worker fail at their job because of your bad attitude does not help the situation in any way. If anything it may mask the problems of what you are auditing. You can't request which auditor you do want, but many times you are allowed to request what auditor you don't want.
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by Leonardo Lu - Monday, January 24, 2011, 02:47 AM
An good auditor must have some good Vocational accomplishment: 1. The professional knowledge and skills 2. Accuracy 3. Communication skills 4. the ability to solve problems 5. Whether seriously team to complete the task 6. Whether to accurately and timely report work 7. Handling problem whether the comprehensive thorough 8. Whether modestly studious, request aspirant 9. Whether there is sense of responsibility, willing to take more responsibility If the auditor has a very bad attitude, i think he (or she) will not do the above item well. So for better cooperation i think the auditor should be professional and both sides will benefit from it.
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by Sunil Deshmukh - Tuesday, January 25, 2011, 01:50 PM
An auditor's attitude can affect the audit in a big way, because he is the man we can called as the backbone of the audit. And many auditor's body language can tell you about their bad attitude. So it is welcome to make the auditee aware of such body language skills.
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by vivien peng - Thursday, February 24, 2011, 12:49 AM
Make the auditees understand that the audit is to help them find out the problems or defeciencies they have, to correct them improve the quality as a result. Also, internal audit will help the facility address the problems before the external audit and audit by regulatory agencies.
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by regulatory agencies.
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by Mohammad Umer Adil - Saturday, April 2, 2011, 12:43 PM
Auditor must be Positive /value added. He has to avoid faking attention.Should not show over reaction and listen only to what he wants to hear.Quationing should be positive
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by x x - Tuesday, April 5, 2011, 07:48 AM
Experienced auditors know how to sustain their attitude from influencing the audit process in different situations. In my opinion, training auditors SHOULD be trained in using body language to make more succesful audit, but that should NOT be a requirement.
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by archurst odoi agyarko - Thursday, April 7, 2011, 12:19 PM
To a very great extent! No matter who you are, your attitude (especially as an auditor), can affect your auditing. Attention to body language is important! It keeps your job on truck!
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by Tallat BUKHARI - Friday, April 15, 2011, 11:59 AM The attitude of an auditor must be positive. By this quality he can get the desirable results due to favourable thinking. If he is confused about some matters he can go into the details to clear it. His attitude towards the staff of client should be very humble and polite
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by PRATIK NAYEK - Sunday, May 8, 2011, 02:13 PM
Ya i agree with you that auditors attitude have a great impact on the audit carried out the famous case of kingston cotton mills state that an auditor should operate with reasonable skill only his main motive should be to present a true and fair view of financial statements..his job should be of a watch dog and not a blood hound.These attidues shows auditors experiences in conducting a successful audit.Therefore his attidude should not be very aggressive or detective about any statements/facts..
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by Maung Maung Than - Thursday, June 2, 2011, 11:31 AM
It is true that the auditor bad attitudes really affect to auditee,especially when auditor ask closed-ended questions to auditee.Sometime it could occur when audit findings report deviate from audit objective purpose and scope such as a record of minor deficiencies already corrected during the audit specific names of the employees associated with the findings .So auditor should maintain a fair and neutral of mental attitudes.
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by Donna Evers - Saturday, June 4, 2011, 09:50 PM
I have been involved in Safety Audits, Premiun Audits, and Financial Audits! I have dealt with all different kinds of personalities, from the drill sargent to the quiet non conversationalist. I think the best policy is just to percieve what kind personality they have and corresponde accordingly. The end results have always been in my favor or at least minimal.
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and corresponde accordingly. The end results have always been in my favor or at least minimal.
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by Scott Pylat - Friday, July 22, 2011, 12:24 PM
Interesting point. There is a catch 22 with how the auditor behaves. The auditor has to maintain an attitude of objectivity and yet the auditor must have a line of questioning and actions that encourage the auditee to be truthful and open. The first guideline I use is we have only one mouth and two ears. We should take a hint from our bodies on how much speaking and how much listening we do. If your audit batters the auditee with questions someone will become defensive and the communication of information will break down. Try to ask open ended questions and wait for the information to come before you start speaking too soon. The second comes from my favorite TV detective, Columbo. I loved him because he played dumb and asked all the questions of his expert suspects. I am not suggesting you play dumb but what I am suggesting is that your behavior reflects the respect you should be giving the auditee by recognizing their expertise in what THEY do. Don't they know better what they do than the auditor? The auditor is armed with only the information of what they are supposed to do and that may be provided by someone who has never even seen the process. The second point is a good lead for my third point. It is all about respect. The auditor needs to respect the person as an individual. The auditor then needs to respect the fact that they are dealing with the true subject matter expert, the auditee. In my experience if you come into this relationship based on respect for the other person, the respect for you as an auditor trying to do their job is usually returned. I heard someone once say they would rather be respected as a worthy opponent than an ineffectual bystander. If someone is resisting the audit, you need to find a way to communicate the fact you understand the resistance and respect their opinion of the whole process. If an auditor says things like "I realize that you are very busy doing your job and it may seem like the audit is a waste of time but it is something we both have to endure." Auditor shows understanding and even goes and admits to being a fellow suffferer of the audit process. It can be a common ground. Not saying an auditor should bash the audit but they can agree it is often a pain to comply but it is something WE ALL have to do. I am not saying this is an act because if you do not realize that the audit process is an imposition to someone who just wants to get the job done, you do not need to be an auditor. It really is an imposition to the people who do not understand it is an opportunity to improve. Soap box ended.
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by Rosio Martinez - Monday, September 19, 2011, 01:08 PM
I don't think an auditors attitude will have that much of big effect on an audit. Yes it will make things awkward because you want to feel as relaxed and calm as possible during an audit to respond professionally to their questions. The key here is to not let the auditor's attitude get to you.Remain calm since is not worth arguing. There will be times when you run into an auditor that doesn't agree with you because maybe they just have a lack of knowledge in your area and of course they don't want to admit that they could be wrong.
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by Llaned Morales - Wednesday, September 21, 2011, 03:38 PM
As an auditor you should not be aggressive in anyway. You should try to put your auditee at ease; you need to make them feel the audit will help them improve. As an auditor you need to be professional, make suggestions and help explain to the auditee the requirement/standard. If you are an auditor with attitude you may lose business for your company if the client decides to go with another auditing body. Your work is a reflection on your companies reputation.
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by Rodolfo Loayon - Friday, September 23, 2011, 05:18 AM
I just want to share my experience about the attitude of an auditor,Our contract in our client is about support and services.During the rush hour morning time almost approx. 100 western employee were stock on the security gate of the camp.
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the rush hour morning time almost approx. 100 western employee were stock on the security gate of the camp. One of our auditor was check at the gate and instructed by security to roll down all the Nativa mirrors.According to the security SOP only drivers side mirror will open for vehicle coming in for work.Since military camp strictly implemented security policy; Policy will change in commanders special order. our Quality auditor argue that rolling of all window is not within SOP the security call their security manager and explain what happen.The manager explained that there were cases that the policy will change specially if there is a secuirty threat. The Quality auditor is introduce himself as auditor and threatened to comeback to conduct a unscheduled audit and issue an NCR[actually security is not his audit area]. for me as a junior auditor it is unethical and abusing of authority for the side of auditor.Is it a violation of code of conduct of an auditor?
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by Edward Stanulevich - Monday, October 3, 2011, 09:09 AM
The attitude of an auditor is vital to the success of the audit. The auditor must approach those being audited in a way which will put them at ease. In order to collect accurate information, an auditor must develop some kind of relationship with the auditee to facilitate open and honest communication between the two. Part of the quality of the information gained from an audit depends on the information gained from the auditee, who must feel comfortable discussing the job with the auditor. Auditing skills, objectivity, and communication are the foundations of effective auditing. Body language provides a large portion of the richness of communication between people. Poor, aggressive, or uninterested signals will elicit different responses from the auditee, and thus adversely affect the quality of the information collected. An auditor must be open to the auditee in order to maximize the accuracy of the information collected and expedite the process overall.
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by Elissar Tawil Hamadeh - Monday, October 3, 2011, 02:48 PM
The auditor can effect the audit either positively or negatively. The experience the auditor has a major role in the audit performed. There are certain characteristics of the auditor that are vital. The auditor should be objective, not biased and has no conflict of interest and nver be part of theauditted department. The audit should have interpersonal skills, problem solving skills, have cultural background,able to work independently or in team
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by Tracy Begano - Friday, October 7, 2011, 10:45 AM
Attitude can effect everything during an audit, and body language reflects both good and bad attitudes. It should be brought to the attention of the audit trainee to be aware of their body language. As it states in the Quality Gurus Internal Auditors course "Objectivity is a mental attitude which internal auditors should maintain while performing engagemants." To answer the question the auditors attitude can effect the audit considerably.
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by Antony George - Saturday, October 29, 2011, 08:42 AM
Yes that is correct,need positive attitude the auditor, If he act like psycho-mental -negative way it will failer. If he is not like the person, dealings of the company, can talk frakely. Only through positive way sucess in audit and company can understand the compalince, and become sucessful. Body language, way of dressing, communication skills, aproch to the client, if with customer need more influence to them. Auditor act like Police, or militory style it will be failier. Watch the other auditers, learns positive things
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by Shivarama Sapaliga - Sunday, November 6, 2011, 01:19 AM
Auditors do not always receive the warmest reception from those outside the profession.to be successful at their job Auditors must be able to add these 5 skills.1 Write 2.Speak 3.Listen. 4.Patience 5.finding.an internal Auditors job today is very fast and complex.It is importent for Auditor to actively concentrate on what Auditee are saying so that effective communication can occur.when someone is talking to you do you maintain eye contact with that person. do not see some other place after listening to a postion or suggestion with which you disagree semply respond with something like I understand your point.I just disagree on this one.just think your Audit focus on Organization not person.you can meet in Audit good person also bad person.their is no relationship in Audit like Friend,Brother, Sister.your working for Organization.
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by Shaun Pearce - Wednesday, November 30, 2011, 03:58 AM
I agree with you. An agressive posture is very intimidating to the auditee. To get the best out of people they need to feel at ease having someone stutting around will not improve the audit process. I believe that an aggressive or arrogant demeanure isoften used to hide their own insecurities or lack of competence
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by Sivakumar Ramachandran - Monday, December 5, 2011, 11:44 PM
yes, you should train them need body language too.because during the audit time auditee don't have peaceful mind. Auditee get angry or refuse for request we have to be wait for carry out the information. so we train the auditor need body language too.
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by Imtiaz Khan - Tuesday, December 6, 2011, 12:00 AM
The Internal Auditor Attitude in some organizations have found to very questionable and unprofessional, He should not give the impression of being the boss that he is always right. The Auditor attitude should reflect impartiality , integrity , skill , professionalism , and not independence. He or she should not rely too much or exert influence on Auditee during the process of Audit. The Auditor should not use the resources of the auditee unless specifically allowed for the audit.
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by Odirile Akanyang - Thursday, December 8, 2011, 03:24 AM
Dear Michelle, The attitude of an auditor can impact negatively on the audit; I was recently involved in one audit, where the participants indicated that some of the following behavioral characteristics were displayed by the audit team such as, frowning, and laughing consistently. Auditors at all times must display certain level of professionalism by using humor to improve communication, neutralize resentment, and gain support from attendees. The humor employed here must be a self complimentary one which in most cases is effective and will lead to obtaining good results from the participants.
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by junior maduforo uzuegbu - Sunday, January 1, 2012, 02:03 PM
Part of the responsibility of the auditor is to ensure that the auditee feels comfortable and also create a friendly environment.auditors should also avoid been bias and show no~attitude sign that will give the auditee the room for bribe.body lnguage should be friendly gestures and not imtimidating gestures.
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lnguage should be friendly gestures and not imtimidating gestures.

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by Dave Ketankumar Jyotindrakumar - Monday, January 30, 2012, 05:54 AM
Agree with this statement - because an Auditor is evaluating system not taking revenge, hence he has to do things in technical manner and un-biased. An auditor must take care of his body language and behave much politely and create harmonious atmosphere to take positive advantage of out come- its not finding anybody's guilty but provide feedback of effectiveness of system health
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by Marcel ZIAGA - Wednesday, January 11, 2012, 11:14 AM
Of course I do think. Can you image an auditor entering into an organization with a great anger on his face. Or an auditor entering into another organization smiling all the time. The first attitude can afraid some staff members and let them doubt about their own capacities, they'll also may think that auditor is there to blame them. The second attitude (smile all the time) may give the impression that that auditor is not serious enough and will not provide consistent work.I think body language can really have an impact on an internal audit process that's why for me auditors I think should prior coming at the client organization be trained on that subject-matter (body language).
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by Joe Schmucker - Monday, January 16, 2012, 09:35 AM
If an auditor has a bad attitude it will affect the audit, it will make the auditee get defensive. You will always get better results with auditing if you are friendly and respectful of others. You should always treat people the way that you would like to be treated.
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by stacy stilwell - Wednesday, February 1, 2012, 03:50 PM
I think an auditor needs to have as much customer service training possible. You dont want to provide feedback and the auditee only focus on your additude rather than learning from your review.
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by jaspreet panesar - Sunday, February 5, 2012, 12:10 PM
the auditor should have the right attitude when on attitude as it suggest how well the auditee or client can be able to rely on the work of the auditor alongside their judgement. they should also be aware of the para-language or how they carry themselves as this should clearly reflect all their dealings.
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by Ebtsam aly - Friday, February 24, 2012, 01:56 PM
I think that auditors' attitude could affect auditees . positive attitude of auditors that convey respect put auditees ease in their work so, they work good and try to reveal and improve their work and even there are deficiences or mistakes ,they could accept them as oppurtunities for improvement. while, negative attitude of auditors make auditees defensive ,impatients and also could affect the quality of their work.
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by Vuthy Keo - Saturday, February 25, 2012, 10:54 PM
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by Vuthy Keo - Saturday, February 25, 2012, 10:54 PM
Moving forward, internal auditor, as service provider, should consider themselves as partners to all their customers/clients within their company. They must meet their customers' varying needs. Internal auditors have a choice in how to deal with the customer. For example, an internal auditor who uncovers a problem can analyse the situation and provide valuable insight into the solution. By doing so, internal auditor can either use the information to collaborate with the customer to improve their products/services/operations or internal auditor can merely be an aggravator or a fault-finder. If internal auditor chooses not to be a partner, she/he will never be able to add value to their company. Internal auditors must be mindful that they can collaborate with customers/auditees to identify, assess and resolve risk management and control issues.
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by Renee Barley - Tuesday, June 5, 2012, 09:00 AM
I agree that auditors should be trained to make the auditee comfortable. An auditors job is to find areas that need improvement in order to benefit the company, employees,and customers. With a good positive attitude, the auditee will tend to be more open to suggestions and most of the time, will see the deficiencies in the system with a bit of guidance from the auditor. If you do not feel comforatble with your auditor, you certainly have a right to ask for someone else at your next audit.
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by Sunkanmi Bello - Wednesday, July 4, 2012, 02:47 PM
Not only teaching auditing skill and body language,the manner of approach, the use of language,should be trained along. An auditor should make the auditee feel comfortable,he should not be seen as been sentimental.This will assist the auditors to establish enough facts during the audit and will encourage the auditee to make a follow up on all the auditor's recommendations.
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by SALIM ADAM - Tuesday, July 24, 2012, 02:51 AM
I agreed upon that statement the attitude of an auditor should be soft instead of aggressive, actually while auditing the auditor give the healthy environment to discuss freely and interview him in well manner also quesitioning him in standard criteria. The auditor bad attitude reflect good audit into bad one and instead of finding problem it's create problems also auditee demoralized towards quality concept and not able to co-operate as per quality requirements so that will direct effect a auditing skills.
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by Cindy John - Tuesday, September 4, 2012, 04:48 PM
In the case of my company, internal auditors are not just auditors. Their primary postion is usually something else and auditing is secondary. So many of them are not real happy about having to be an auditor. Sometimes then you have auditors hurrying to get the job done, or you have auditors that are determined to find something, just because they are not happy with taking the time away from their own jobs. I wish people would understand that getting down to the reasons that we have to audit and helping the auditees come up with corrective actions for long term resolution would maybe make it so the audits would have to be less frequent. As in internal auditing, I think we should be there more to help than to point fingers and make people feel like they aren't doing a good job.
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by simon mwangi - Wednesday, September 26, 2012, 03:57 AM
Auditors aggression towards Auditee creates unnecessary tension. They should not behave like super employees who determines who to be axed and who to remain.
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iIonce read that body language consist about 70% of any communication, just imagine what would be the effect of poor business language in a organization. Please introduce positive a communication in audit and make attitude and body language a integral unit.
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by Douglas Musebenzi - Wednesday, October 10, 2012, 06:34 AM
The internal audit function like any other profession needs psychology for it to be effective and serve the fundamental aspects of its existence in any organization. Internal auditors need to have a good and positive attitude toward their work particularly the interaction with the auditee. If the internal auditor has a negative attitude and is combative in his or her approach there are high chances that the internal auditor will not be effective in the execution of the paramount duties of the internal audit function.The auditee will reciprocate negatively in a negative environment.The internal auditor will not be able to demonstrate independence ,objectivity and integrity which are fundamental ethical principles in any audit assignment.It is vital for the internal auditor to demonstrate a high degree in effective communication with the auditte.If the internal auditor is negative in his or her attitude toward the auditte, chances are high that the auditte will not be cooperative during the aduit .Internal auditors just need to have sound listening skills.The internal auditor must therefore have good listening skills and good listening skills are impeded if the auditor has a negative attitude towards the auditte.For an effective audit to be carried out the internal auditor must be positive in attitude and this vital even for the trainees.
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by Onzima Rolex - Thursday, October 18, 2012, 09:31 AM
Background internal audit of a church's sacred funds income and expenses processing based on provision of sufficient documentation proof and approval by designated authority to ensure compliance. Observation During audit of the process it was noted that the required documentations such as original invoices, needs and resources analysis forms etc to attest to expenses were lacking and were replaced by improvised ones which do not justify authenticity of expenses and severally avoided required procedures. Classification Because many of the documentations were omitted and severally not used as the process required, these minor nonconfirmance because are several amount to major non-confirmance. On the other hand since attempts were made to improvise documents, the audit gives an opportunity for improvement. Clause 7.4
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by Danielle Hermann - Monday, January 14, 2013, 01:13 PM
In my company we give training to potential auditee. We call this training The Do Do'nt training. - The words that should not be used during interview(guess...) - Don't give more informations that requested - Direct to the point - Don't answer to questions outside of your expertise
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by Pam Tate - Tuesday, January 15, 2013, 12:56 PM
I think they should be trained not to have a bad attitude and not to portray themselves as I'm coming to find something and I'm going to dig until I do but I think they should be trained to do their job correctly but at the same time come with a more helpful attitude to point out the gaps that are in the system and be suggestive on corrective actions.
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by Kyaw Lin Htoo - Wednesday, January 23, 2013, 10:09 AM
Depend on auditor mind set can be affect the audit result. Each auditor should aware the auditing purpose. Lead auditor should brief to organization before audit what is an auditor attitude and how to act to the auditee. Auditor should be fair presentation with open ended for auditee to get the actual result. However, nobody was perfect so that can be mistaken but take note what is wrong and learn for future audit.
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by KEBBA O. BAH - Friday, January 25, 2013, 02:42 AM
Hello This topic of discussion is very vital to most auditors especially internal auditors, in the sense that attitude is a key component in every human being's life and it determmine a lot about how other people's will see you. coming to our topic with reference to the mission of an audit, where it has to be independent and objective assurance, a bad attitude of an auditor will seroiusly jeopodice this mission. it also does not only stop there but it can also affect seriously both the auditing performance and the report as well, therefore, the practice of a good behaviour should always be encourage to auditors during both an audit process and after. regards kebba o. bah
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