A PROJECT ON SBH

INTRODUCTION
State Bank of Hyderabad (SBH) is an associate bank of State Bank of India (SBI), and is one of the scheduled banks in India. The Bank's Head Office is situated at Gunfoundry Area, in Hyderabad, India. SBH has over 1,200 branches and about 12,800 employees. Assets are in excess of Rupees 767 billion. It is now the largest Associate Bank of State Bank of India. The bank has performed well in the past decades, winning several awards for its banking practices. Shri Pratip Choudhary is the current Chairman and Sri. M Bhagavantha Rao is the current Managing Director.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

History
The bank originated as the central bank of the erstwhile Nizam state under the name, Hyderabad State Bank. It was established on 8 August 1941 under the Hyderabad State Bank Act, 1941, during the reign of the last Nizam of Hyderabad, Mir Osman Ali Khan. The bank managed the Osmania Sicca, the currency of Hyderabad state, which covered the present-day Telangana region of Andhra Pradesh, Hyderabad-Karnataka of Karnataka and Marathwada of Maharashtra. (At the time a number of the princely states had their own currencies.) The bank also carried out commercial banking. The Bank opened its first branch at Gunfoundry, Hyderabad on 5 April 1942. After Partition, on 17 September 1948 the Indian Army conducted Operation Polo, a police action that annexed Hyderabad to India. In 1953, the bank absorbed, by merger, the Mercantile Bank of Hyderabad, which Raja Pannalal Pitti had founded in 1935. (Other accounts give year of founding as 1946 and that of merger as 1952). In the same year, the Bank started conducting government and Treasury business as agent for the Reserve Bank of India.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

In 1956 the Reserve Bank of India took over the bank as its first subsidiary and renamed it State Bank of Hyderabad. The Subsidiary Banks Act was passed in 1959, so on 1 October 1959 it and the other banks of the princely states became subsidiaries of SBI.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Achievements
Some of the achievements of State Bank of India are: a. Largest Bank in India b. Bank that has more than 16000 branches in India (more than 26000 if we include associate banks) c. Bank with the most number of ATMs in India - 21000 (more than 45000 if we include associate banks) d. The 29th most reputed company in the world according to Forbes e. The oldest commercial bank in operation in the Indian subcontinent f. The Indian bank with most number of overseas branches (131 across 32 countries) g. etc. Read more: http://wiki.answers.com/Q/Achievements_of_state_bank_of_In dia#ixzz27eXnghaG

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Products & Services

Apart from its five associate banks, SBI also has the following non-banking subsidiaries:

SBI Capital Markets Ltd SBI Funds Management Pvt Ltd SBI Factors & Commercial Services Pvt Ltd SBI Cards & Payments Services Pvt. Ltd. (SBICPSL) SBI DFHI Ltd SBI Life Insurance Co. Ltd. SBI General Insurance

In March 2001, SBI (with 74% of the total capital), joined with BNP Paribas (with 26% of the remaining capital), to form a joint venture life insurance company named SBI Life Insurance company Ltd.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Current Board of Directors

After the end of O. P. Bhatt's reign as SBI chairman on 31 March 2011, the post was taken over by Pratip Chaudhuri, who is the former deputy managing director of the international division of SBI. As of 4 August 2011, there are twelve members in the SBI board of directors, including Subir Gokarn, who is also one of the four deputy governors of the Reserve Bank of India. The complete list of the Board members is: 1. Pratip Chaudhuri (Chairman) 2. Hemant G. Contractor (Managing Director) 3. Diwakar Gupta (Managing Director) 4. A Krishna Kumar (Managing Director) 5. Dileep C Choksi (Director) 6. S. Venkatachalam (Director) 7. D. Sundaram (Director) 8. Parthasarathy Iyengar (Director) 9. G. D. Nadaf (Officer Employee Director) 10. Rashpal Malhotra (Director) 11. D. K. Mittal (Director) 12. Subir V. Gokarn (Director)

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Other SBI service points

SBI has about 27,000+ ATMs (25,000th ATM was inaugurated by the then Chairman of State Bank Shri O.P. Bhatt on 31 March 2011, the day of his retirement); and SBI group(including associate banks) has about 45,000 ATMs. SBI has become the first bank to install an ATM at Drass in the Jammu & Kashmir Kargil region. This was the banks 27,032nd ATM on 27 July 2012.

SBI has 99000 offices in India.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Symbol and slogan

The symbol of the State Bank of India (no, it's not a key hole). The circle depicts perfection and the small man the common man - being the centre of the bank's business.

Slogans: "PURE BANKING, NOTHING ELSE", "WITH YOU - ALL THE WAY", "A BANK OF THE COMMON MAN", "THE BANKER TO EVERY INDIAN", "THE NATION BANKS ON US".

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Recent awards and recognitions

Best Online Banking Award, Best Customer Initiative Award & Best Risk Management Award (Runner Up) by IBA Banking Technology Awards 2010 The Bank of the year 2009, India (won the second year in a row) by The Banker Magazine Best Bank Large and Most Socially Responsible Bank by the Business Bank Awards 2009 Best Bank 2009 by Business India The Most Trusted Brand 2009 by The Economic Times Most Preferred Bank & Most preferred Home loan provider by CNBC Visionaries of Financial Inclusion By FINO Technology Bank of the Year by IBA Banking Technology Awards SKOCH Award 2010 for Virtual corporation Category for its e-payment solution The Brand Trust Report: 11th most trusted brand in India.

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

A PROJECT ON SBH

Conclusion
From the analysis part it can be conclude that customers have a good respond towards SBI advance products in Bhubaneswar. SBI is in 1 st position having large number of customers &providing good services to them. The bank has a wide customer base, so the bank shouldconcentrate on this to retain these customers.In present scenario SBI is the largest advance product issuer in India. Within a very shortperiod of time the achievement made by SBI is excellent, what a normal bank cannot expect,but it is being done by SBI. It happens due to employee dedication towards the organization,fastest growing Indian economy, & brand image.To be the largest advance product issuer, SBI should focus on Launch Innovative product Customized advance products Better customer services Fastest customers problem solving techniques Customer retentionA p a r t f r o m a l l t h e a b o v e , SBI believe in providing good customer s e r v i c e s t o t h e i r c u s t o m e r s which is a key factor for success in future

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

10

A PROJECT ON SBH

B.E.H.M.I.M. COLLEGE, SIRUGUPPA

BCOM 1ST SEM

11