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Coaching Model Assessment Name: Rosie Kropp Date: 8th August 2012 Student ID: Email: rosiekropp@hotmail.


Complete your coaching model in the space below. Then email this document as an attachment to assessment@icoachacademy.com

2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

The CHANGE model

Coaching is about initiating and sustaining positive change to achieve a magnificent life. The CHANGE model will support clients in achieving their goals and visions and enable them to develop their full potential. It will be the start of an inspiring and challenging journey.

The CHANGE Model consists of six phases which together represents the process of the entire coaching relationship. The model can also be applied to fewer coaching sessions by focusing on one or two phases. The bigger circle represents the cycle of growth where the client is in the centre. Each phase leads to another, indicating a dynamic and evolving process. During the process the client will increase their self-awareness, confidence, motivation and wellbeing which will support her/him in achieving challenging goals and grow as a person. The inner circle represents the desired outcome, which is a successful transformation of the clients life.

!Create!vision! and!goals!

Evaluate!and! celebrate!

Holis0c!! self3assessment!

Successful! Transforma0on!
Growth!and!! personal! development! Nourish! mo0va0on!and!! implement! ac0ons!


2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.



Your thoughts and actions are the architects of your destiny. David O. McKay Clients come to a coach with a desire for changes in different parts of their life and to reach their full potential. Every one of us strives to life a magnificent life and coaching can help clients to succeed in reaching their dreams and visions in life. The CHANGE model works equally well for private and executive clients where there could be an end client, like a manager or HR director. The coaching programme starts with an introduction session with the purpose to find out if there is a good connection between the client and myself. Before the session I will send out a Discovery Form to find out the clients expectations, goals and current life situation. If this is an executive client where the end customer is HR I will explore their goals and expectations as well together with an agreement regarding confidentiality and reporting that both the client and the end customer agrees upon. In the introductory session we will explore the clients Discovery Form and I will explain the coaching process, the CHANGE model, my coaching style and values together with ICF ethics for a coach. We will also discuss roles and responsibilities of the coach and the client as well as the clients expectations and goals. I will explain the Log book, which is a great tool for both the client and the coach to track the clients progress during the entire programme. If the introduction session goes well and there is a good connection we will agree structure and establish a contract for the coaching programme. The programme will be structured and action oriented to create the desired results and for each session we will agree objectives and actions that the client commit to. Before each session the client will send me an updated personal log book, which captures what has been accomplished since last session, any obstacles, feedback on the coach and what to work on and achieve for next session. This should ideally also be aligned with the overall expectations and goals of the programme, however I will be open for changes to this as the client owns their programme and the session. They are ultimately responsible for the progress and for achieving objectives. I will do my best to always support them and to be percipient for their needs and emotions. At the beginning of each session I will follow up and discuss the clients commitments from the previous session. We will celebrate achievements and discuss difficulties with a non-judgmental perspective. For each session I will also advise the client on interesting and inspiring reading in the field of what they are currently focusing on. The first sessions will be assigned for the client to create and define a clear and inspiring longterm vision, which could be seen as the journey destination. I will encourage the client to dream and think big when it comes to creating their vision and I will use different visualisation tools and exercises to help the client to create their vision. I will encourage the client to think of their passions, happiness, inspiration and being in life not only achieving results when creating the vision in order to enable a successful transformation. I will support the client to reach success as well as feeling positive, energetic, balanced and satisfied with their entire life. 2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

When a clear vision is established it enables the client to set different goals that will lead them towards the vision and to start planning the journey ahead. The goals should be SMART specific, measurable, actionable, realistic and timely, as this will best support the clients personal development and the desire to get from A to B. Examples of coaching tools Powerful questions Active listening Establishing trust and intimacy Discovery form Ethical and professional standards Coaching introductory form and contract The CHANGE model Log Book Follow up emails after each session Vision exercises and vision board Exercises to discover passion and inspiration In life Objective exercises SMART criterias Inspirational reading tips

As a foundation for the coaching programme, the client will conduct a holistic self-assessment that can look different depending on the client and his/her needs, goals and expectations. A valuable start for most clients is to assess their life situation by a life journey or ups & downs where they take a look at significant events that has happened in their life and analyse them due to importance, impact and needs. A wheel of life can also be used to understand the clients different areas of life and what is important to them in terms of values. This will support the client to understand where they are now and where they will be when reaching their goals. In this step I will also support the client to achieve a deeper understanding of themselves by different types of self-assessment techniques and tools. Sometimes the client will also have done previous tests that can be used as input for building a self-awareness foundation. The focus is to discover the clients inner strengths and development areas, then align them to their vision and objectives. We will discuss how the clients current skills and resources will support the goals and what new knowledge/skills needs to be developed to achieve their goals. We will explore and discuss the clients values and beliefs through powerful questions and different exercises. Defining and understanding core values is part of building the foundation for future change. Examples of coaching tools Powerful questions Active listening The Life Journey/Ups and Down The wheel of life 2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

Self-assessment exercises & tools (SWOTH analysis, Gallups Strengths finder, Myers Briggs, Response 360o, Emotional Intelligence 2,0 and EI 260 by BarOn etc.) Different power- tools Value exercises (The Dinner party, value pyramid) Log book Follow up emails after each session Inspirational reading tips

There is no vision or goals that can be achieved without specific actions from the client. Thoughts and dreams are only the starting point, then its time to start the action planning and just do it. In order for the client to achieve their goals and vision they will therefore have to create a welldefined action plan that is aligned with what they want to achieve in the coaching programme. The action plan will consist of well-described actions, timing for completion, alignment to which goal and a prioritisation. I will support the client with powerful questions and different templates and exercises to create an action plan that is detailed but yet realistic. We will also discuss how to follow up and measure the actions to ensure they lead to the desired result. Another tool that might be used is a start/stop plan, which is a more simplified planning tool. Examples of coaching tools Powerful questions Active listening Action plan with define actions, priorities, timing for completion Start-stop tool Power-tools Follow ups on action plan Log book Follow up emails after each session Inspirational reading tips


Personal motivation and willpower are crucial skills in order for the client to successfully start the process of implementing his/hers action plan. We will discuss and analyse how motivated and disciplined the client feels and if needed, I will provide the client with different tools and exercises that can boost his/hers willpower, enabling a positive can do attitude. I will also support the client in prioritising actions and development areas to achieve defined goals.

2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

Many clients will be good at setting goals but can loose enthusiasm when coming to this implementation phase. Obstacles and challenges start to arise, which is actually when a coach can be most useful. Depending on what type of challenge or obstacle is getting in the way I will support the client to understand how to overcome the obstacle or find your way around it. It is quite normal that clients have ups and downs in their motivation, which can often be related to stress and lack of focus, energy or confidence. To achieve sustainable change, I will help the client to stay on track by powerful questions and motivational visualisation exercises that will boost their confidence and create new energy and engagement. I will encourage the client to use positive affirmations, which is a good tool to overcome challenges and change habits. Each session will discuss and follow up the clients commitment and motivation to execution and results as well as feeling of inner satisfaction. Examples of coaching tools Powerful questions Active listening Client choice and priority of development area/areas Situation analysis for development areas Vision board to motivate change Exercises for willpower, discipline and motivation Energy and confidence exercises Positive affirmations Motivational quotes and images Power tools - change of perspective Log book Follow up emails after each session Inspirational reading tips


In this step everything is about the clients growth and personal development over time, leading to a transformational change. By implementing activities and new habits from the action plan, things are starting to change in their life whether on a personal or a business level. Other people will start to take notice of the changes and the client will feel that they are moving closer towards their goals and vision. They will be able to feel that they are growing as persons and that they are developing new skills, knowledge, habits or turning weaknesses into strengths. This needs a lot of work and positive energy as well as time for reflection as patience and perseverance will be crucial. During the way new things will come up that might change the direction of the goals and actions. Sometimes things will take longer or not go as well as expected where I will use powerful questions and situation analysis to help the client. This is one of the most important phases in the CHANGE model as this is where the sustainable change is happening. It takes minimum 3 weeks to change any habit and the client need to be observant of how changes slowly are taking place and what difference it makes in their life. 2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

I will encourage clients to keep a journal where they write down reflections, progress and thoughts during the coaching programme. Examples of coaching tools Powerful questions Active listening Positive affirmations Managing progress and observing change Situation analysis Power tools Log book Personal journal Follow up emails after each session Inspirational reading tips


When the client have executed the action plan and reached the defined goals it is time to evaluate learnings and reflect upon their personal journey. I will use the log book and discuss the clients input and feedback from different sessions in the coaching programme. We will analyse what has been major learnings for the client and how he/she feel about the changes and goals that has been achieved. It is important to celebrate and recognize that the client has achieved his/her goals. The type of celebration or a specific reward can be defined already in the first sessions of the programme and included in the action plan. The vision board is a powerful motivational tool that can include how to celebrate a fulfilled journey. So, what will be the next step? Some clients might feel that coaching is no longer needed after they have achieved their targets. They might need to take a break, reflect on their journey and enjoy their hard work. However, to sustain changes and grow as a person is an ongoing process. Some clients will feel confident enough to work on and motivate their own development. Some would like to continue a coaching programme, i.e. by identifying new goals or revisit old ones, prioritize actions and move forward. If the coaching continues in a new cycle I will support the client to define those new goals and we will again use the dynamic phases in the CHANGE model to start a new journey. There could also be instances where the client would like to use me as a coaching advisor over a longer time period. In those situations we will define regular sessions where the topics and goals can change depending on the clients actual life and work situation as well as his/her needs. Powerful questioning and active listening will be key coaching tools and a customised setup will be discussed and agreed with the client to ensure best possible support. 2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.

Examples of coaching tools Powerful questions Active listening Review the full logbook and progress of coaching programme. Follow up emails after each session Evaluation of actions vs. defined goals Celebration and recognition Discuss and explore major learnings Defining next steps client continue on their own or wants to continue coaching programme- if so we will renew the coaching contract Discussion and summary of client feedback of coaching and if the programme will finish a final feedback form.

2012 Copyright Rosie Kropp. The CHANGE model cannot be duplicated without permission from the author.