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PATRICK MACKAAIJ
is an information coordinator at TOPdesk.
WORKING SMARTER 21
field on a card, such as the serial number. Equipment almost always comes with a barcode that includes the serial number, so there is no need to enter it manually. This helps you avoid unnecessary work and typing errors.
The TOPdesk application manager uses roles to determine which operators can use the Barcode Scanner module and which menu options should be available. These operators also need read and write authorization for cards that are updated using the barcode link.
TIP: Add frequently used menu options to your operators Quick Launch Bar. Barcodes give you a clear overview of available hardware
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Editorial
Want to comment? Go to www.topdeskmagazine.com The TOPdesk Magazine covers subjects that are topical in the world of professional service desks in IT, facilities and other service providing organizations. TOPdesk Magazine is intended for managers, service desk employees, facilities organizations and electronic city councils anyone who is involved
Scan all hardware Scan room Set up all hardware Review results in TOPdesk
with supporting clients on a daily basis. This concerns both the processes and the technology behind these services. TOPdesk Magazine is a TOPdesk
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publication Tel: +44 (0) 207 803 4200 Email: editorial@topdesk.com Chief Editor: Nienke Deuss Editors: Nienke Deuss, Timme Hos, Stefanie Klaassen, Milou Snaterse Translators: Leah Clarke, Nicola van de Velde, Hazel Hollis Contributors: Judith Lumbela, Jasmijn Moerman, Patrick Mackaaij Layout: Louise van der Laak Photography: Aad Hoogendoorn, Robin Kuijs, Jonas Mertens Copy editor: Nicola van de Velde A print run of 6,000 Quarterly magazine Languages: Dutch, English
No Barcode Scanner?
When purchasing a barcode scanner, make sure to take the following features into account: Batch memory (wireless memory) Ability to process 2D for longer values, such as the UnIDs in TOPdesk 5 TOPdesk works well with the Metrologic and the Opticon OPN-2001. A TOPdesk consultant always helps with the Barcode Scanner modules installation and initial set-up.