Waiter/WaitressExamples

Interacted with customers in a busy, crowded restaurant Operated computer/cash register and enthusiastically accepted payments from customers Assisting kitchen staff with food preparation Performed duties as supervisor when necessary Greeted customers, developed rapport; accepted, processed and delivered orders Performed all aspects of food preparation, delivery, and clean-up Served alcohol in accordance with Washington State liquor laws Responsible for serving approximately 50 patrons per dinner shift Trained new servers in protocol and etiquette Advised patrons on the details of a 30-entree menu Interviewed, hired, trained and scheduled staff Ordered supplies and tracked inventory Promoted customer satisfaction through personal interaction Began as hostess and was quickly promoted to waitress; ultimately ascended to managerial staff and contributed as part of management team Received "exemplary" and "exceeds expectations" ratings on all performance reviews Cited for excellence in interpersonal communications, teamwork, customer service, flexibility and reliability Demonstrated ability to interact with customers from diverse cultures and backgrounds Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions Commended for multitasking abilities; frequently assigned the largest section of restaurant during peak dining hours Recognized for superior performance and dedicated service commitment through four-time awards as "Employee of the Month" Handled food substitutions and special requests efficiently Calculated restaurant customers bills accurately Processed orders for customers accurately and within "service" times Trained and periodically assisted all cashiers Served customers with courtesy, patience and a smile Conducted facility maintenance Supervised the activities of 26 employees

Example: Excellent customer service skills. BETTER Applied courtesy and problem solving skills to ensure customer satisfaction which resulted in ten commendations for superior performance over a two year period.

CashierResumeExamples
Selected to cashier the express lane due to speed and accuracy of transactions Directed customers to product locations Worked shifts alone, demonstrating responsibility and proven confidence of supervisors Helped customers with courtesy, patience and a smile Balanced cash which often exceeded $1,000 in a single shift Commended by repeat customers for a fast, hassle-free checkout Maintained perfect attendance for three consecutive years Quickly learned optical price scanner system and kept up-to-date on feature-priced items and coupon deals Actively promoted the store's United Charities donation drive; helped the store raise $125,000 during three-month campaign Cultivated repeat and referral business through excellent customer relations Worked full-time to support 100% of college education expenses Constructed end displays for sporting goods department Ordered merchandise for entire store Provided highly effective training of new employees Courteously greeted customers and assisted with purchases Resolved customer needs using professionalism and sensitivity Operated cash register, received and dispensed correct change Properly balanced out cash register Stocked shelves and managed inventory control Operated till and completed daily cash reports Trained and supervised new cashiers and other front end personnel Maintained a clean and attractive front end area Assisted stockroom staff as needed Recognized by management for lowest register shortages in July 2007 Assisted customers in merchandise location Monitored and kept daily records of cash flow Delegated store responsibilities to fellow co-workers Conducted facility maintenance

Example: Operated cash register. BETTER: Regarded as one of the fastest cashiers in the store; quickly and accurately processed orders at checkout while developing rapport with customers.