Milwaukee, WI 53218 (414) 202-1290 cassbowers@yahoo.

com

Cassandra Bowers

Objective _____________________________________________________________
To obtain a management position by fully utilizing Masters of Management degree and nearly 15 years of operations, team management and staffing experience.

Career Profile _________________________________________________________

Creative, high-energy, strategic leader that generates unique idea s for department programs. Utilized performance enhancement strategies to increase employee skills and gain support for new processes and procedures. Expert trainer with extensive knowledge of front and back office systems .

Talent Management Staff Development Departmental Policy Creation

Leadership Customer Service Team Management

Front & Back Office Operations Reporting and Documentation Process Analysis & Design

Professional Experience ________________________________________________

Training and Development Experience

Performed instructor led training sessions on key back and front office applications involving over 120 students Facilitated training sessions for over 30 staffing professionals and delivered separate classroom and webbased training for franchise operations Designed training materials and methods for additional proprietary applications. Created, revised, updated and presented training materials for operations department Developed curriculum, created syllabus and designed course materials. Maintain online system records of student attendance and grades

Talent Management

Directly managed staff activities and provided performance feedback on an ongoing basis for five invoicing professionals. Indirectly supervised staff of 30 data integrity and collection coordinators Successfully directed team to recover over $1 million dollars in past due invoices Met staff budget requirements by completing scheduling for 15 full-time and part-time employees Maintained staff by recruiting, selecting, orienting and training employees Managed staff time and set priorities to achieve the department goals as set by division

Leadership Skills

Lead team to collect over $90K within 6 months for one major account Served as a Subject Matter Expert (SME) on the J.D. Edwards accounting software implementation council and lead authority for major account transition to enhanced Best Practice Invoicing Model Developed collection process documents that improved payment turnaround time and gave greater understanding of payment terms, resulting in the collection of $1.2 million

Cassandra Bowers

Developed Paid Time Off guidelines for entire department and created departmental interview questions packet to be used for all new candidates

Relationship Management

Ensured internal and external North American and global reporting requirements were met through the creation and the delivery of financial tracking reports on a weekly, monthly and quarterly basis Guaranteed customer satisfaction through the timely and accurate delivery of consolidated invoices for $71 million dollar account portfolio Compiled reports, including statistical and market trends, to track the growth of client spend Developed weekly franchise communications newsletter delivered to all levels of the franchise organization Delivered Web Order Entry presentations to Manpower clients. Developed and maintained client and field office relationships to ensure proper Web Order Entry set-up

Process Analysis & Design

Analyzed, planned and executed national account reporting redesign that resulted in operational efficiencies and a 50% increase in productivity Worked directly with field offices across lines of business, account managers and executives to identify risks and gained buy-in for proposed process improvements Scheduled client meetings, conducted needs assessments, explained account concerns to internal and external customers, and provided cost effective options to streamlining reporting processes Developed, documented and implemented processes related to back and front office functions

Employment History ___________________________________________________

Adjunct Instructor Bryant & Stratton College 2011 - Present Corporate Account Analyst/Project Manager ManpowerGroup 2007 - Present Business Operations Professional/Trainer Manpower International Headquarters 2006 - 2007 Operations Services Lead Manpower International Headquarters 2004 - 2006 Invoicing Services Supervisor Manpower International Headquarters 2002 -2004 Senior Invoicing Services Coordinator Manpower International Headquarters 1999 - 2002 Invoicing Coordinator Manpower International Headquarters 1998 - 2001 Business Operations Manager SBE Computer Training and Consulting 1994 2001

Milwaukee, WI 53218 (414) 202-1290 cassbowers@yahoo.com

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Cassandra Bowers
Education _________________________________________________________________
Master of Science in Management Cardinal Stritch University - Milwaukee, WI Bachelor of Business Administration Bryant and Stratton College Milwaukee, WI 2010 2008

Community Involvement _____________________________________________________

Advisory Board Member Washington High School Information Technology 2008 Present Advisory Board Member Bryant and Stratton College 2008 - Present Networking Committee Co-Chair Manpower International Headquarters 2006 2008 FUEL Milwaukee Counsel Member Metropolitan Milwaukee Association of Commerce 2006 - 2008

Other Training _____________________________________________________________

Lean Six Sigma Trained (certification pending) ManpowerGroup Milwaukee, WI 2012 Business Process and System Training JD Edwards Consultants Milwaukee, WI 2003 Presentation Skills PowerSkills Manpower Training and Development Center Milwaukee, WI 2003 Managing People Skills PowerSkills Manpower Training and Development Center Milwaukee, WI 2002 Performance and Conduct Improvement PowerSkills Manpower Training and Development Center Milwaukee, WI 2001

Milwaukee, WI 53218 (414) 202-1290 cassbowers@yahoo.com

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