Production / process Fresh milk is sourced directly from state level co-operatives and Mother Dairy own New

Generation Co-operatives (NGC). Milk received from individual producer is checked for all basic quality parameters meeting company specifications & requirements at respective collection & chilling centers.

Milk is then supplied to the Dairy units through insulated Milk Tankers under refrigerated conditions to maintain the freshness.

Strict Quality checks are performed for all incoming Milk received at Dairy units. These includes organoleptic (Taster, Odor & Appearance), Physico-chemical (e.g. Temperature, Foreign matter, % Fat, % SNF, %Acidity, % Protein etc.), microbiological (e.g. MBRT), also presence of any adulterations in Milk (e.g. Formalin, urea, starch, sugar, Glucose, maltodextrin, nitrate, Salt, Hydrogen Per-oxide, neutralizer, ammonium compounds and Fat adulterations). Commodities, ingredients & packaging material used for our products are checked, approved and released by Quality functions as per company specifications and requirements.

Our products are manufactured in state of the art manufacturing facilities using innovative Process & Technologies. The Milk received at the plant undergoes various processing steps before it reaches to the customer. Process steps include filtration, clarification, pasteurization, chilling, filling, packing and storage for our liquid milk category. For other dairy product category, few of the process steps are homogenization, vacreation, ultra heat treatment, evaporation, dehydration etc. Cleaning & Sanitation of the processing equipment is ensured using automatic Cleaning in Place (CIP) systems by applying 5T principles viz. Technology, Time, Temperature, Turbulence and Testing.

Critical control points (CCP), Operational Prerequisite Programs (OPRP) are identified for each process using scientific methodology and appropriate control measures are applied to ensure compliance of Quality and Food Safety requirements.

Process control parameters are monitored, recorded and reviewed as per the Quality Plan to ensure right product right at first time. Manufacturing processes are benchmarked against best-in-class standards towards continual improvement for infrastructure and system requirements

At mother dairy, the processing of milk is done by process automation whereby state of the art microprocessor technology is adopted to integrate and completely automate all functions of the

milk processing areas to ensure high product quality/reliability and safety. There are four ways of milk processing Firstly , Clarification, in which milk is spun at very high speed, removing all dust particles that are invisible to the naked eye. Secondly , Standardisation which help to milk maintain uniformity by raising or lowering its fat and SNF (solid not fat) percentage to a desired levels, so as to deliver milk to consumers as per prescribed PFA norms. Thirdly , it is Homogenization which improves palatability of milk and Finally , Pasteurization, which kills all pathogenic bacteria present in the milk and thus making it safe for consumption. In case of packaged milk, the processing goes through only three processes (excludes homogenization).

GMP & Hygiene: Good manufacturing Practices (GMP) for our manufacturing units are a given, they are part of our heritage of producing best quality and safe products. We maintain highest level of GMP and hygiene requirements for production and handling of safe products for our valued customers and consumers

Capacity Mother Dairy is one of the best company which is used for commercial purposes. Mother Dairy Fruit and Vegetable Pvt. Ltd. offers the following products: Liquid Milk Ice Creams Flavored Milk Dahi Lassi Mishti Dahi Ghee White Butter Table Butter Cheese UHT Milk Dhara range of edible oils Safal range of fresh Fruits & Vegetables

Frozen Vegetables and Fruit Juices at a national level through its sales and distribution networks, for marketing food items. Mother Dairy milk (Bulk Vended Milk) is fortified with vitamin A @2000 IU per litre of milk as a part of social accountability. This program was started with the Mother Dairy, Delhi, since February 1980and there after Mother Dairy is continuing this program on their own as a social responsibility without having any financial assistance from the Government as well as since it is felt that BVM is generally consumed by the middle / lower middle / poor strata of the society. It is also found that the dietary practices adopted by these classes are deficient in Vitamin A. Mother Dairy sources significant part of its requirement of liquid milk from dairy cooperatives. Mother Dairy sources fruits and vegetables from farmers / growers associations. Mother Dairy also contributes to the cause of oilseeds grower

cooperatives that manufacture/ pack the Dhara range of edible oils by undertaking to nationally market all Dhara products. At Mother Dairy, processing of milk is controlled by process automation whereby state-of-the-art microprocessor technology is adopted to integrate and completely automate all functions of the milk processing areas to ensure high product quality/ reliability and safety. Mother Dairy is an IS/ ISO-9002, IS-15000 HACCP and IS-14001 EMS certified organization. Moreover, its Quality Assurance Laboratory is certified by National Accreditation Board for Testing and Calibration Laboratory (NABL)-Department of Science and Technology, Government of India. Mother Dairy markets approximately 2.8 million liters of milk daily in the markets of Delhi, Mumbai, Saurashtra and Hyderabad. Mother Dairy Milk has a market share of 66% in the branded sector in Delhi where it sells 2.3 million liters of milk daily and undertakes its marketing operations through around 14,000 retail outlets and 845 exclusive outlets of Mother Dairy. The companys derives significant competitive advantage from its unique distribution network of bulk vending booths, retail outlets and mobile units. Mother Dairy ice creams launched in the year 1995 have shown continuous growth over the years and today boasts of approximately 62% market share in Delhi and NCR. Mother Dairy also manufactures and markets a wide range of dairy products that include Butter, Dahi, Ghee, Cheese, UHT Milk, Lassi & Flavored Milk and most of these products are available across the country. The company markets an array of fresh and frozen fruit and vegetable products under the brand name SAFAL through a chain of 400+ own Fruit and Vegetable shops and more than 20,000 retail outlets in various parts of the country. Fresh produce from the producers is handled at the Companys modern distribution facility in Delhi with an annual capacity of 200,000 MT. An IQF facility with capacity of around 75 MT per day is also operational in Delhi. A state-of-the-art fruit processing plant of fruit handling capacity of 120 MT per day, a 100 percent EOU, setup in 1996 at Mumbai supplies quality products in the international market. With increasing demand another state-of-the-art fruit processing plant has been set up at Bangalore with fruit handling capacity of around 250 MT per day.

QUALITY Mother Dairy is committed to deliver products which meet all regulatory, industrial, consumer Quality and Food safety requirements to our valued consumers. Our continuous efforts focused on building a sustainable Quality and Food Safety Program across food chain, using state of the art processes and innovative technologies towards delivering wide range of Dairy and Food products. Our systems are designed to have process monitoring and controls at each stage of food chain towards Continual Improvements. We, assure that our valued consumers are satisfied, each time they experience our product.

We achieve this by,

Implementing robust Mother Dairy Management System, which is an Internal System, developed to meet the all Process Requirements based on National & International Standards. Implementing International Management System Standards (ISO) Bench Marking, Best-In-Class requirements Process Optimization : Constantly working on latest innovative Technologies Capability Development across the Organization Auditing & Assessments : Mother Dairy has established a frame work for Auditing & Assessments of Complete Food Chain Consumer Satisfaction

It is our endeavor to create a culture of Total Quality where continuous improvement of our people, processes and products becomes a way of life. At Mother Dairy Innovation Centre, we have a dedicated team of Scientists who are constantly collaborating international standards and best practices for Quality & Food Safety in its products. At the Dairy stringent hygienic standards are maintained. The milk in the tankers is first checked for quality and freshness and then unloaded into huge insulated stainless steel storage tanks. These tanks have a capacity of 1 lakh liters each. Once empty, the tankers are thoroughly cleaned and sanitized using acid and alkali. The tankers are then finally rinsed with water. The presence of impurities like urea, neutralizers, preservatives and germs like bacteria are checked. All these tests ensure that only good quality milk is accepted. Product Quality Milk Mother Dairy maintains stringent measures to ensure the quality and purity of the milk provided to its consumers. Each batch of incoming and outgoing milk is subjected to 21 quality tests including presence of foreign matter and bacteriological tests. The quality of milk accepted and dispatched meets certain predetermined standards. The milk goes through various processes such as Clarification, Homogenization, Standardization and Pasteurization, to ensure that it is safe for human consumption. Our motive for following such strict quality measures is to ensure that there is no contamination while processing or packaging.

Mother Dairy promises its consumers that it will continue to produce products of the highest quality standard. Its Dairy products are processed & packed in ISO certified plants & strict controls are exercised by quality assurance department on all the plants. Most of our plants are certified for FOOD SAFETY MANAGEMENT SYSTEM.

Quality Assurance Laboratory at Mother Dairy Delhi is certified by National Accreditation Board for Testing and Calibration Laboratory (NABL)-Department of Science and Technology, Government of India. All the operations in our organization are manned by qualified & highly experienced personnel. We at Mother Dairy focus on motivated & hard working, well qualified & trained personnel in front end as well as back end operations. The dedicated Field QA team ensures that the products manufactured at the plant are handled properly once the products dispatched from manufacturing units. Fruit & Vegetable Quality of Safal Produce starts from the field itself. Mother Dairy Quality Assurance professionals constantly provide technical support to Farmers during all stages of Supply chain (e.g harvesting, handling, transportation and storage). We, at Mother Dairy Monitor and Control the produce quality during material receiving, processing and finished product stage against Company Standards & Specifications. Our state of the art Manufacturing Operations are certified for Quality Management System (ISO 9001: 2008) and Food Safety Management System (ISO 22000: 2005). The Core purpose of Safal is to bring Fresh, Frozen and Processed Fruit & Vegetable Quality products that form daily diet of the people. Edible Oil Dhara uses sophisticated quality assurance instruments such as GLC, GCMS, HPLC, HPTLC, Rancimat etc. to ensure that Dhara oils are 100 % pure. The unique packaging material used for packing Dhara oil variants is food grade to ensure that the oil packed in it remains hygienic and fresh.