Tony Minh Duy Q.

QA Engineer & Development Outsourcing Manager • tonyminhduy@gmail.com • 214-

239-1910 (office) • 214-796-1701 (cell)

Tony works as a QA Engineer with programming experience for various clients in North Texas, e.g. EDS, Network
Associates, Blockbuster, GiftCardLab.com, etc. He also works as a hands-on Development Outsourcing Manager with 10
employees in Vietnam at 4 different locations: Ha Noi, Da Nang, Ho Chi Minh City, and Vinh Long. They service two regular
customers in Dallas and other clients elsewhere. He programs in C# (ASP.NET - SQL Server) and VBScript (QuickTest
Professional).

PEOPLE SKILLS
• Negotiated contract terms with offshore programmers.
• Trained and managed offshore developers (3 years under Danhthieptoi.com)
• Led teams through the entire product lifecycle (10+ years)
• Worked as a QA Manager (7 years under Distributed Bits, IPIN.com, Cybersource.com and Hewlett-Packard)
• Developed QA processes, test plans and wrote automation test scripts in collaboration with developers (10+ years)
• Fluent in English, Vietnamese (lived in Vietnam 14 years) and German (lived in Germany 7 years).

TECHNICAL SKILLS
• Programmed in C# under ASP.NET with SQL Server
• Programmed in VBScript (QuickTest Pro records test in VBScript) and JavaScript
• Worked with QuickTest Professional 9.0, Test Director 7.6, and WinRunner 7.6
• Created test metrics and performed all types of formal testing: functional verification, system testing, vendor
integration, regression and User Acceptance Test.

EDUCATION
• Graduated with B. S. in Mathematics and Computing from the University of Texas at Arlington.
• Attended various software engineering and other training programs inside EDS, IBM and elsewhere.

EMPLOYMENT HISTORY
Nov 2007 – Present
QA Engineer & Offshore Development Manager (PAYjrCorp.com, PAYjr.com, GiftCardLab.com)
• Managed offshore designers, programmers and testers.
• Produced test plans and wrote manual test cases.
• Created an intranet site full of scripted procedures to mine production/development data.
• Worked with stored procedures to modify test databases (SQL Server).

May 2005 – Present

Web Developer & Offshore Development Manager (Danhthieptoi.com)
• Trained and managed offshore developers and testers
• Programmed in C#, SQL Server, JavaScript, HTML, CSS…
• Designed and coded server-side subsystems for a complex web community
• Programmed and maintained TSGGML, the Vietnamese version of HTML
 QA Engineer & Development Outsourcing Manager • tonyminhduy@gmail.com • 214-
239-1910 (office) • 214-796-1701 (cell)

Nov. 2004- April 2005

M2M Device Tester for Sensorlogic.com
• Created manual test scenario for M2M devices
• Carried out manual test execution.
• Supported customer care to deal with field diagnosis of devices in use outside of Texas

Jun. 2004- Aug. 2004

Web Tester for Skylamart Store Front & Back Office Systems
• Supported development by tracking web errors due to back-end or database problems
• Translated marketing requirements into quality metrics.
• Used TestDirector to report errors.

Jan. 2004-Apr. 2004 - 4 Months with Blockbuster, Inc.

Web Developer & QA Analyst
• Programmed a Project Intranet in VBA using MS-Access and MS-Excel.
• Analyzed customer data and created custom reports for the project.
• Programmed an interface between TestDirector and the Project Intranet
• Carried out custom programming requests internal to a large-scale retail project.
• Authored the User Acceptance Test Plan based on Project Test Strategy.

Oct. 2003-Jan. 2004 - 4 Months with Network Associates

Siebel-SAP Data Analyst – QA Analyst
• Used LoadRunner 7.6 to interact with Siebel Sales 7.
• Created data analysis routines in MS-Excel VBA Macro Script Language.
• Created SQL queries to validate against actual order records from production. Used the Microsoft SQL-DMF SQL
Query Analyzer Version SQL 8.00. Worked with Stored Procedures
• Compared CRM data extracted from Siebel and SAP with key records.
• Interacted with DBA and Business Analysts.
• Worked with Test Director 7.6 Defect Tracking System.

Sept. 2001 – Feb. 2003 - 17 Months with EDS PLM Solutions

Systems Engineer / Website Developer
• Full Life Cycle Development; Coded in TLC/TK to test SLATE.
• Supported General Motors, defense contractors and internal users in the testing of Teamcenter Requirements as a
system component of the Teamcenter Product Lifecycle Management platform.
• Was trained by EDS to program in TLC/TK under SLATE by SDRC for requirements engineering.
• Carried out test activities on Solaris and HP-UX boxes in an EDS test lab for PLM Teamcenter.
• Designed and rolled out a custom extreme programming process for use by an eight-engineer software development
team of EDS PLM Solutions.
• Participated in the extreme programming process and worked with the Teamcenter Requirements Product Manager
and engineers to develop customer requirements in term of features and stories.
• Programmed an online community for use by engineers for issue management and defect tracking.
• Programmed and generated project reports for use by managers to keep track of project progress.
• Did all the test planning and worked out a regression test plan for Teamcenter Requirements.
 QA Engineer & Development Outsourcing Manager • tonyminhduy@gmail.com • 214-
239-1910 (office) • 214-796-1701 (cell)

December 2000 – April 2001 - IPIN.COM, Belmont, CA

QA Engineer / Hands-on Manager
• Was responsible for development of detailed test plans through research and analysis of pre-defined business
requirements.
• Trained new testers.
• Coded automated test script, in TSL for WinRunner.
• Tested the iPIN web-based payment technology. Environment: Unix, Windows 2000, NT, Java, Weblogic, Oracle
• Built from the ground up an interactive website for internal tracking of development and test data. Environment:
Windows 2000, NT, JDBC, Java, IIS, ASP, JavaScript, VBScript, HTML, DHTML, InterDev, FrontPage, MS Visual
Basic, SQL and Access.
• Created a work request tracking system so that defect reports, development issues and customer calls can all be
handled by the same system.
• Wrote up several procedures and network support and problem recreation.

August 2000 – October 2000 - TQ CONSULTING, Dallas, Texas

Website Development and Network Support
• Created a website using Visual Studio. Set up network hardware and connect network boxes. Environment:
Windows 2000, IIS, ASP, DHTML, JavaScript, Access, VB
• Designed a database for use in development of a control data set. Environment: SQL Server
• Created Java-applet utilities using Java 2 and Perl 5. Environment: Windows 2000, Java, Perl

January 2000 – June 2000 - Six Months with CYBERSOURCE.COM, San Jose, CA
QA Engineer / Hands-on Manager
• Hired 5 testers in CA and 5 testers in NY and organized the QA team to test a web-based B2C application for
Medsite.com of New York City. Worked out test plans and scheduled testers to match developers who were working
day and night. Environment: ASP, Windows, IE, Netscape, Java, SQL Server, IIS, VBScript
• Coded automated test script, in TSL for WinRunner.
• Designed and programmed a website for use by testers and engineers to track bugs. Environment: Windows 95, 98,
NT, SQL Server, ODBC, IIS, ASP, JavaScript, VBScript, VB, Access

September 1999 – November 1999 - TELOCITY.COM, Cupertino, CA

QA Engineer / Developer for Web-based Customer Care Tools & Utilities
• Responsible for process improvement for the entire organization of 150 employees. The process improvement
called for full understanding of current and target states of processes: Account Authentication, Connection Testing,
Customer Billing, Customer Registration, Equipment Assignment, Equipment Delivery, Inventory Control, Issue
Tracking, Network Configuration, Network Management, Order Fulfillment, and last but not least, Vendor
Management. Environment: Unix, Windows, NT, Oracle, Java, JVM, Weblogic, Apache
• Created a comprehensive test plan that includes a test coverage matrix. The user acceptance test plan worked out so
well that the System Integration and Release Director bought the concept wholeheartedly and turned around in 24
hours. The day before Telocity's first user acceptance teleconference, he was pressing everyone to stop wasting time
in writing up test scenarios and chase after bugs without any systematic approach. Right after the first user
acceptance test teleconference, he wanted everyone to be writing test scenarios so that the next acceptance
teleconference test of the web-based application would go even better. That event marked a major success because
in less than three weeks, this candidate was able to greatly improve development and management behaviors for a
company that wanted to challenge AOL and others in the residential wideband service market.
• Took on a number of Process Engineering initiatives. Programmed in Java and Perl.
• Programmed an interactive training module. Environment: Windows 98, NT, IIS, ASP, HTML, DHTML,
JavaScript, VBScript, VB, Access
 QA Engineer & Development Outsourcing Manager • tonyminhduy@gmail.com • 214-
239-1910 (office) • 214-796-1701 (cell)

April 1999 – September 1999 - Six Months with Hewlett-Packard, Cupertino, CA

QA Engineer
• Worked with NT 4.0 and UNIX server programmers to maintain a degree of quality in their servlet code.
Environment: HPUX, NT, Windows, Oracle
• Installed Microsoft Exchange Server 5.5, installed Forte Release 3, installed Oracle Database, and installed other
back-office server applications to create an appropriate test environment to validate NT 4.0 server code for a sales
document processing system. Environment: Windows, NT, Oracle
• Created and maintained an Intranet website using IIS to offer test support information to all internal testers.
Environment: IIS, ASP, JavaScript, VB, Access, HTML
• Programmed a utility to present server log data on the Intranet so that testers could view log files and server
properties on the web without password access to the server itself.

January 1998 – November 1998 - One Year in Distributed Bits, Chicago, IL

QA Engineer / Hands-on Manager
• Managed between 10 and 20 people depending on the test season. Created and maintained a test organization.
• Proposed, designed and implemented a system to identify and map out each and every keystroke function in the
internet application system ResponseNow, a virtual call center that enables an unprecedented level of interaction
between a business and its customers. It automatically routes inbound e-mail to the correct representative and
manages, tracks and archives the communications process.
• Organized the QA team to test ResponseNow. Environment: Java, Unix, Windows, NT, Oracle
• Proposed, designed and implemented a web-based test facility manager for total test accountability. It keeps track of,
for example, who wrote which test scenario, who ran it, which functions are involved, which defects are uncovered
by which test drives, which short cut keys have not been exercised in a particular regression test cycle.
Environment: VB, IIS, ASP, VBScript, JavaScript, HTML, Windows, NT

November 1996 - August 1997 - One Year with Hewlett-Packard, Cupertino, CA

QA Engineer / Hands-on Manager
• Had 6 direct employees - Formulated a quality policy - Devised a cohesive QA strategy;
• Created a comprehensive test plan for HP's configuration sales support SAP client/server network project.
• Was responsible for the accuracy and reliability of the project.
• Managed the compliance of over 40 C++ and Visual Basic programmers in Hewlett-Packard at Cupertino,
California. Used Visual Basic 4.00 and Access 7.0 under Windows NT 4.0 to custom program a test database
management system for the project.
• Used Segue's QA Partner and 4Test.
• Environment: HPUX, VB, Access, Windows, NT, IIS, QA Partner (early version of Silk)

September 1995 – February 1996 - Six Months with Performance Telecom, Irvine, CA
Telecommunications & Telephony Consultant
• Managed the test operations for the telecard services at Performance Telecom.
• Analyzed production data for marketing analysis purposes.
• Programmed a project Intranet for use by testers around the clock.
• Programmed the telecard services using Visual Basic and Dialogic voice cards.

1988 – 1994 - Contracting in Germany

Test Software Engineer
• Programmed in C to create a file transfer program between OS/2 and MVS/TSO
• Carried out a number of manual testing assignments