January - March 2013

Volume 7 Number 1 Chief Executive Officer Client Services Coordinator Client Services Officer Perth Coordinator/Safety Officer

Client Services Jenny Rolston Erin Lyon Linda Chalwell Steve Williams Finance Kris Feddersen Director/Finance Manager Innocent Nyoni Finance Assistant Training & Resources Paul Davies Geoff Feddersen David Baker Stacey Ackley Sue Backshall Joshua Phillips Bill Belson Guy Hooper Graem Watts Brian Cloney Peter Sorensen Sarah Pike
Head Office - Geraldton

Perth Office

Director/Training & Resources Manager/ Consultant Director/Auditor/Consultant QA/VET Coordinator Operations Manager Scope and Compliance Officer Workshop Facilitation and Training Resource Development Officer TAE/Senior Consultant TAE/Consultant Plant & Equipment Training/ Consultant Plant & Equipment Training/ Consultant Projects / Safety/Consultant Special Projects/Auditing/ Consultant

IT Training Courses that Progressive Training now have to offer. Contact: Josh Phillips for more information.

NEW!

View from East Mt Barren FRNP Photographer: Bill Belson

8 Grosvenor Close GERALDTON WA 6530 Ph 08 9964 9497 Fax 08 9964 9492

PO Box 1854 GERALDTON WA 6531 Office Hours - 0800 - 1630 Monday to Friday E-mail - admin@progressivetraining.com.au Website - www.progressivetraining.com.au

January - March 2013

Volume 7 Number 1

From the CEO

We are in the third month of 2013 already, I cant believe how quickly the weeks are passing by! I joined the team at Progressive Training late in January and it certainly is a great place to be, I am truly amazed by the depth of skill across the team and the can do attitude that runs in the blood of this organisation. Client focus is the cornerstone of any successful business and it certainly shines through as a major contributor to the business success enjoyed by Progressive over the years. I am excited to be part of the team and look forward to working with the staff, consultants and clients of Progressive Training. By way of introduction - my background spans across training and education, management, retail sales, customer service, staff development, team-building and business planning gained in both private and public sector organisations. My most recent positions have included Manager Customer Relations at City of Greater-Geraldton and prior to that as Manager, Client Service Team at WFI (Insurance) and Branch Manager at Corporate Express. My formal qualifications include a Graduate Certificate in Management (Professional Practice), Bachelor of Applied Science Library Studies and an Advanced Diploma of Management. I have had quite a long break from the VET sector (having previously worked for TAFE in a past life!) and it is exciting to be back and to see how much things have changed and evolved. The focus for RTOs upon a national skills quality framework of training delivery and assessment within an environment of legislated compliance and regulation against the essential standards for continuing registration is one such area. More importantly though, the focus on quality outcomes that satisfy the individual needs of participants balanced with the ever changing needs of the workplace in order to support employee retention strategies and build a skilled workforce, particularly in regional areas, is an area of great interest to me and I look forward to working with our clients to achieve success in this challenging area. Over more than twenty five (25) years I have had the pleasure of working in various parts of WA including Port Hedland but have to say the lifestyle, family ties, climate, beaches, natural environment and friendliness of Geraldton have always held a special something for me and I have called Geraldton home since 2000 when I re-settled here with my wonderful husband, Don. We have a blended family of 4 adult children and 9 grandchildren so I probably dont need to tell you much more about my hobbies and interests! When time permits I love to walk on the beach, travel, go to the theatre and read and catch the odd sleep-in! The travel agenda is looking quite exciting this year too, with a planned cruise on the River Rhine combined with the opportunity to take in the sights of Germany and The Netherlands. The learning curve over the past few weeks has been pretty steep (horizontal actually!) and I am sure there will be plenty more to come. Nonetheless, it has been made all that much easier for me by having the resources and collaborative spirit of a strong team to draw on and I look forward to the weeks and months ahead. Til next time Jenny Rolston Tell me and I forget, teach me and I may remember, involve me and I learn. Benjamin Franklin

Whats happening in Progressive Training?

Recent events:
13 February 2013 Validation: The Front Line webinar session attended by CEO and Co-ordinator QA/VET. 22 February 2013 - Using Facebook in business session at Digihub Geraldton attended by CEO, Operations Manager and Workshop Facilitator & Training Resource Development Officer. 25 February 2013 - Director Geoff Training with the West Cost Eagles. 26 February 2013 - SkillsDMC Network Meeting (Resource and Infrastructure Training Package) - attended by CEO, Operations Manager and SCOPE and Compliances Officer. 11 March 2013 - VET Summit Sydney attended by CEO and Operations Manager. March 2013 - Public Certificate IV Training and Assessing course held at Progressive Training.

Planned events:
27 March 2013 - Professional Development session for all staff - Digital Enterprise Training - Digihub. 17/18 June 2013 Training Providers Forum Perth CEO and nominated staff to attend.

January - March 2013

Volume 7 Number 1

Progressive Training is now compliant with the National VET regulator ASQA
On the 22nd January 2013, Progressive Training was advised by the National VET Regulator (ASQA) that, after a lengthy process taking some 5 months, they were now fully compliant with the Standards for NVR Registered Training Organisations. Previously, Progressive was registered with the State based Training Accreditation Council. This is a significant milestone and is a result that could not have been achieved without the commitment of all staff and consultants involved in the process. The Directors extend a big Thankyou for your individual and team efforts. While almost all staff and consultants at Progressive were involved in some way, and we acknowledge each of you, the Directors would like to specifically acknowledge the very significant contributions made by the Internal Audit Team, the Management Committee, our second party auditor; Geoff Oliver and Graem Watts. Again, thankyou for your valuable contributions.

Geoff Feddersen Director

Certificate III presentations to Glass Co Apprentices

Thursday the 28th of February, 2013, marked an exciting day for both Progressive Training and Glass Co, as a celebration took place to congratulate Nicholas Jolliffe, Liam Bertolini and Blake West who were the first 3 apprentices from Glass Co to complete their apprenticeships. During the celebration, Nicholas, Liam and Blake were presented with their Certificates which made official the successful completion of their training. The achievement of this milestone has been in the making for some 4 years and is very significant for both Glass Co and Progressive Training (WA) Pty Ltd as well as for apprentice training and the industry. A partnership between Glass Co and Progressive Training was formed when Glass Co went looking for an alternative to sending their apprenticeships to Perth for training. The 3 apprenticeships were fully completed in Geraldton, while maintaining excellence in training with highly qualified local personnel (Nancy Kirby and Dean West, as well as other senior tradespeople at Glass Co). The partnership between Glass Co and Progressive Training to achieve this outcome is indeed something of which to be proud. During the celebration, Todd West, the CEO of Glass Co said, the discussions and negotiations that have taken place over a considerable length of time with the apprentice board, government departments, industry training councils and associations have finally paid off with the completion and qualification of the first three apprentices. It has been very satisfying to be able to work in such a flexible way with everyone involved and especially with the local Registered Training Organisation, Progressive Training. Another two apprentices are expected to complete their apprenticeships in May. Glass Co will continue to invest in the workforce as this cements the future for our industry.

Progressive Trainings CEO Jenny Rolston presenting certificates to: (left to right) Liam Bertolini, Blake West, Nicholas Joliffe

January - March 2013

Volume 7 Number 1

From the QA/Vet Coordinator

Its the culture of quality and everyones commitment to the outcomes of excellence at Progressive Training that helps to make being the Quality Assurance/VET Coordinator such a pleasure. For example, the roll out of the new high risk Work Safe Units of competency, completing the mapping of assessment tools and Resources could have been a nightmare for someone like me who doesnt specialise in the High Risk Training area. Luckily I am surrounded by individuals such as Graem Watts who stepped up and acted in the industry advisor capacity to make sure that the outcomes of the unit met the actual job processes allowing for a smooth transition to the new UOCs with a real focus on job activities. Thanks heaps Graem and all the other team members who continually step up and go the extra mile to ensure we continue not only a standard of quality to our regulatory requirements but also a high standard of client service and relevance to their particular industry areas.

David Baker, Q/A/VET Coordinator

Geraldton Digital Enterprises

On Friday the 22nd February, Josh, Jenny and Stacey went to the GoGero Digi-Hub at 71 Marine Terrace where the Digital Hub and Geraldton Digital Enterprises are housed. Both programs are aimed at providing local residents, businesses, and not-for-profit organisations with training in digital literacy skills and to help them to actively participate in the National Broadband Network (NBN)-enabled digital economy. These initiatives will also demonstrate the opportunities presented by the NBN and how households and organisations may be able to take advantage of these opportunities by connecting with it (www.cgg.gov.au/residents/digital-hub). Here we were provided with free training on social media and how it can benefit businesses. The session looked at all the different channels available to market a business such as Facebook, Linked In and Twitter to name a few, as well as ways to connect with existing and potential customers. Just for attending this session, the staff at Progressive Training (WA) Pty Ltd are now eligible for 4 hours of free training on various digital enterprise related topics of our choice. Besides the fabulous trainer, the free session and the extra 4 hours of free training, we were also provided with a range of free cakes and biscuits! A great way to spend the afternoon and I would highly recommend the training for any other small to medium or not-for-profit organisations. Stacey Ackley, Operations Manager

New Blue Shirts!

Progressive Training Staff are now showing off their new polo shirts as part of the new uniforms.

Progressive Trainings hardworkers

Here at Progressive some spend their time working like David Baker (QA/VET coordinator), by polishing up the number 8 street number. Others (Paul Davies, Director) like to spend their time drinking a nice cold iced coffee after a hard day at work. We appreciate the hard effort they both put in, Thankyou.
Paul Davies, Director David Baker, Q/A/VET Coordinator

January - March 2013

Volume 7 Number 1

Bill Belsons Photographic Adventures

Bill Belson our resident photographer recently went on a photographic trip to the Hopetoun, Bremer Bay and Esperance areas. This area is well known for its bio-diversity, especially the Fitzgerald River National Park which is known as an International Biosphere Reserve. The following statement is from the DEC website Western Australia is one of the most biologically diverse regions in the world. The south-west of WA is one of the worlds 34 internationally recognised terrestrial hotspots for biodiversity and the only one recognised in Australia. One of the best ways to recharge the batteries is to get out amongst nature and what better place to go than this wonderful section of coastline. It was great to get away from the heat of Geraldton and it was also revitalising to explore the beautiful beaches and ranges of this area. Many times I had whole beaches to myself and the beaches here are a blue like nowhere else. One of the birds I was hoping to see and photograph here is the Carnabys Black-Cockatoo which is a threatened species. I have photographed them in the Fitzgerald River National Park before but on this occasion they were not to be found. There are a number of rare or endangered species in the Fitzgerald River National Park. The Western Bristlebird, Western Ground Parrot, Western Whipbird and the Malleefowl are some of the birds. Some mammals such as the Tammar Wallaby and Woylie, both of which are threatened species, are known to inhabit the mallee and heath areas of the park. The site contains over 1800 species of plant with 250 of these being rare and 62 being known to be found only within the confines of the park. Some species of interest include the royal hakea, qualup bell, scarlet banksia, showy banksia, bell-fruit mallee, pea flowers, feather flowers, many species of eucalypts and bottlebrushes. I am planning on returning again later in the year to capture more of the beauty of this region. Maybe next time I will come back with shots of the elusive Carnabys Black-Cockatoo! PART ONE; PART TWO COMING SOON!

Photographer: Bill Belson Photos Left to right: Barrens Beach FRNP, Mallee Flower, Mylies Beach, Great Egret, Royal Hakea and Showy Banskia, Little Boat Harbour Beach, Thistle Cove Cape Le Grand NP, Great Egret.

January - March 2013

Volume 7 Number 1

Training with the West Coast Eagles

On Monday 25th February, one of our Directors, Geoff Feddersen, put on his sneakers after accepting an invitation from Patrick Holden from Bankwest to join the West Coast Eagles training night at Patersons Stadium. Upon arrival, Bankwest provided a polo shirt and a briefing took place. From the briefing, Geoff knew this was going to be fun but was concerned when informed that there was a physio area for those niggles that might occur, a drinks stand with Gatorade and a warm up which started with a jog around the perimeter, followed by stretches....? The training activities that followed were led by Darren Glass, Josh Kennedy (a Northampton boy!), Andrew Gaff, Scott Lycett and Ash Smith. Despite dodging multiple footballs raining from the air while being kicked back and forwards at goals end, and some friendly tackles to the ground, Geoff survived the training session and managed to walk unaided from the ground. The evening included a tour of the Paterson Stadium facilities along with some drinks and finger food while networking and overlooking the playing field. It was an excellent evening and all players were willing to sign the Eagles jumper that Geoffs son Kieren insisted he take with him. Geoff really appreciated the invitation from Patrick Holden, Relationship Manager - Bankwest Business and would recommend Patrick if anyone is contemplating any business related finance, having had excellent service from him personally. You can contact Patrick by email: Patrick.Holden@bankwest.com.au Thank you to the Eagles players who attended and willingly gave their signatures.
Darren Glass and Geoff Feddersen

Josh Kennedy and Geoff Feddersen

Zimbabwe Adventures
The festive season was an interesting one for the Finance Assistant, Inno, who spent most of his time in Zimbabwe where a lot of exciting things happened. On the 10th of December, 2012, Inno got legally married to the most beautiful girl in the world, Siphetheni (or Stephanie as many of the office staff like to call her). It was one of Innos most sensational occasions of all time! Another interesting incident that happened while in Zimbabwe was when Inno and his new wife Siphetheni got stuck in the middle of nowhere for a whole night! They had experienced a heavy down pour that day and the roads were covered in water. As they were driving, their car skidded into a drain as a result of the slippery roads. It was around 11pm when the incident occurred and so, it was hard to get any assistance. Around 2am, they managed to flag down a truck whose driver thought it would be a good idea to tow the car out of the trench. This sounded like a great idea but, as there was nowhere to tie the rope to besides the radiator, it actually made things worse. The truck driver was unable to tow the car out of the ditch, but instead, managed to break a few things on the car. This left Inno and his wife with no choice but to sleep in the car for the night. A very eventful time, but luckily, the next morning, they managed to get help from the nearby residents. As far as finance work is concerned, things are going well. Innos passion for numbers has made his job an interesting one and its always a pleasure working for Progressive.
Innocent Nyoni, Finance Assistant with wife Siphetheni

Progressive Trainings own Valentine

From everyone at Progressive Training we would like to thank Jenny Rolston, CEO for surprising all the staff on Valentines day by sharing some love around in the form of some yummy chocolates.

CEO Jenny Rolston with Director and Finance manager Kris Feddersen

January - March 2013

Volume 7 Number 1

Progressive Training - Courses

I.T TRAINING - SHORT COURSES MICROSOFT OFFICE (Offered in 2007, 2010 and 2013 versions)
Microsoft Word Microsoft Excel Microsoft PowerPoint Microsoft Outlook Microsoft Publisher Basic Computer Skills Windows 7 Basic Computer Skills Windows 8 Prezi Website building Wix or Wordpress MYOB Digital Photography Basics Digital Photography Editing: Photoshop or Paint/ Picasa Microsoft Access Microsoft OneNote Microsoft Project Microsoft Visio Microsoft SharePoint

OTHER I.T COURSES

Digital Filming basics Touch Typing Social Media Safety Social Media Marketing Online Shopping Minute Taking Digital Filming Editing: Corel Video Studio or Windows Movie Maker iPad Training

POPULAR WORKPLACE COURSES

Introduction to minute taking Explore the history of Minute Taking Discover the key skills of Minute Taking Discuss the best methods to use Learn to setup your workstation safely and effectively Learn to improve your touch typing skills using Mavis Beacon software Create new documents Learn to format your document Insert & modify images and tables Use Headers and Footers effectively Adjust the layout and print your documents Create new workbooks Work with data, rows and columns Use formats, functions and charts effectively Adjust the layout and print your documents

Improve your touch typing skills Exploring Microsoft Word 2010

Exploring Microsoft Excel 2010

Please contact Josh Phillips or Stacey Ackley to find out more information regarding the I.T Training courses.

Josh Phillips, Workshop Facilitation and Training Resource Development Officer

Stacey Ackley, Operations Manager

January - March 2013

Volume 7 Number 1

Progressive Training - Courses

Accredited Course TAE10 Training and Education Training Package TAE40110 Certificate IV in Training & Assessment BSB07 Business Services Training Package BSB10107 Certificate I in Business BSB20107 Certificate II in Business BSB30110 Certificate III in Business BSB30707 Certificate III in Occupational Health and Safety BSB41407 Certificate IV in Occupational Health and Safety BSB40807 Certificate IV in Frontline Management BSB51107 Diploma of Management BSB51607 Diploma of Quality Auditing RII09 Resource and Infrastructure Industry Training Package RII10109 Certificate I in Resource and Infrastructure Operations RII20209 Certificate II in Surface Extraction Operations RII20509 Certificate II in Resource Processing RII30112 Certificate III in Surface Extraction Operations RII30411 Certificate III in Resource Porcessing RII40109 Certificate IV in Surface Extraction Operations Current Accredited Units CPCCOHS1001A Work Safely in the Construction Industry PUASAR022A Participate in a rescue operation PUASAR032A Undertake vertical rescue MSAPMOHS217A Gas test atmospheres *** Note: BSZ98 and Cert IV TAA Conversion *** Until 1st July 2013. Recognition of Prior Learning (RPL) is available for all the above courses.
Competency issued with a nationally recognised Statement of Attainment
Linda Chalwell, Client Services Officer

Competency issued with a nationally recognised Statement of Attainment and official WorkSafe ticket Courses RIIHAN208A Perform dogging RIIHAN209A Perform basic rigging RIIHAN210A Perform intermediate rigging operations RIIHAN304A Conduct slewing crane operations RIIHAN212A Conduct non-slewing crane operations RIIHAN201A Operate a forklift RIIHAN301B Operate elevating work platform RIIHAN307A Operate a vehicle loading crane Occupational Health and Safety Representative Course. Conversion workbook available for credit of six units in Certificate III OHS.

Ticketed Courses RIIVEH201B Operate light vehicle RIIMPO310B Conduct grader operations RIIMPO205B Operate roller/compactor RIIMPO311A Conduct haul truck operations RIIMPO206B Conduct bulk water truck operations RIIMPO312A Conduct scraper operations RIIMPO208A Operate support equipment (telescopic RIIHAN311A Conduct operations with integrated tool handler) carrier RIIMPO301C Conduct hydraulic excavator operations RIIMPO332A Conduct operations with skid steer loader RIIMPO304B Conduct wheel loader operations RIIHAN305A Operate a gantry or overhead crane RIIMPO308B Conduct tracked dozer operations RIIOHS304A Work safely at heights RIIMPO309A Conduct wheeled dozer operations RIIOHS202A Enter and work in confined space RIIVEH306A Operate mine service vehicle (backhoe)

Our Mission - To provide the knowledge, skills and attitudes that facilitates a culture of Training from Within