Susan E. Smith...

MANAGEMENT OF CLIENT RELATIONS AND SOLUTION DEVELOPMENT

Dallas, TX 75240 630-544-4186 sphr1993@hotmail.com

DRIVING CORPORATE SUCCESS THROUGH EXCEPTIONAL

Highly accomplished, results-driven Relationship Manager with exceptional record of success in preand post-sales support for critical software products. Strong Human Relations background includes HR consulting at the management and executive levels, as well as launching and directing HR departments. Adept at assessing and identifying client needs and formulating collaborative solutions to drive business objectives. Notable successes and strengths...
Delivering Corporate Growth: Enabled sales teams to consistently meet or exceed all assigned revenue goals by delivering effective presentations and demonstrations that led to signed contracts. Building and Leading Teams: Co-founded and managed two businesses and also established and directed a Human Resources department and an employee leasing business unit. Improving Efficiency: Identified strategies for streamlining workflow and enhancing staff performance. Cultivating Profitable Relationships: Facilitated business growth by providing potential customers with custom solutions, product implementation analyses and new technology platforms. Industry Expertise: Subject Matter Expert in Collections and Human Resources, with outstanding proficiency in implementing business software and training end users.

Capabilities that Drive Tangible Business Outcomes

Process Improvement Software Implementation KPI Management Budget and Expense Control P&L Management Work Flow Management Client Relationship Management Project Management Solution Development Sales Support / Post-Sales Support Collections and Collection Tools Software Training

A Career of Guiding Business, Market and Profit Growth

Ontario Systems, Muncie, IN
Industry-leading provider of collection software and collection services. 2010 2013

SOLUTIONS CONSULTANT / LEAD BUSINESS CONSULTANT

Carried out sales and post-sales support and built long-term relationships with clients. Served as Subject Matter Expert for flagship products and worked with clients to determine needs, define business objectives, and create appropriate metrics to measure implementation success. Prepared and delivered presentations and demonstrations. Directed product implementations and user training sessions at client sites. Played major role in sales teams reaching or exceeding all assigned revenue goals each year. Conducted several high-profile demonstrations/presentations that led to sales. Completed several RFPs that resulted in sales, including one to a large government organization. Prepared and presented 15 implementation analyses for company's newest product. Contributed to business growth by retaining clients through post-implementation communications. 2009 2010

MKS Financial Services, Inc., Euless, TX

Nationally licensed collection agency offering healthcare, payday loan and consumer lending services.

EXECUTIVE VICE PRESIDENT AND CO-FOUNDER

Established and directed start-up business and oversaw all operations, including licensing and bonding, legal, finance, budgeting, P&L, recruiting and staffing, training, HR, IT and vendor management. Led development of technology solutions. Managed system interface activities. Supervised staff of two. Built company from zero to $30,000 in monthly revenues, with account base of 30. Created Client Relations Department to onboard, retain and service clients and support Sales department. Obtained $1.5M in venture capital and coordinated business startup functions.

Susan E. Smith
TriNet, Dallas, TX
National business process outsourcing company that specialized in Human Resources management.

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2008 2009

SENIOR HUMAN CAPITAL CONSULTANT

Provided variety of HR services for corporate clients, including HR practice audits, risk identification, talent acquisition, performance management, employee development, leadership training and compensation analysis. Also supported sales team by providing post-implementation services and acting as client's HR department. Streamlined human resource functions for clients, resulting in reduced operational costs. Improved efficiency for companies by streamlining work processes and resolving operational issues. 2006 2008

Nearshore Receivables Management Inc., Naperville, IL

Large collection agency servicing US collection market in partnership with Softtek.

VICE PRESIDENT, RESOURCE MANAGEMENT

Oversaw implementation of office location in Mexico. Hired and trained over 100 employees, created all policies and procedures, and managed all financial reporting, licensing, bonding and regulatory compliance. Built business from initial start-up to more than $80,000 per month. Implemented entire technology platform and improved efficiency. 2002 2006

Law Offices of Gerald Shapiro, Northbrook, IL

Large law business purchased by First America Corporation.

HUMAN RESOURCE MANAGER

Directed planning, organizational development, systems, HRIS, staffing, training, compensation and benefits, performance reviews and much more. Supervised personnel in two locations. Administered $2M budget. Established firm's first-ever HR department and created standardized policies and procedures. Reduced medical/dental premium expense $500K by switching to new broker. 1998 2002

Central Leasing Management, Inc., Oak Brook, IL

Business process outsourcing firm that specialized in HR management.

DIRECTOR, HUMAN RESOURCES

Provided HR and HR management services to clients, including policy and procedure design, best practices development, job description creation, recruiting and process reviews. Instructed management sessions on interviewing and hiring. Designed new employee orientation programs and wrote employee handbooks. Personally created and launched company's highly successful employee leasing business department. Improved productivity by implementing professional development programs. Played key role in sales of services and in growing company to 125 clients.

CAREER NOTES: Previously held positions of Director of Human Resources at ASSURANCE AGENCY, Corporate Compliance Officer at SWIFT INDEPENDENT PACKING, and HR Manager at MID AMERICA BANK.

Education and Training

Bachelor of Science in Business Administration and Marketing, University of Texas, Arlington, TX Senior Professional in Human Resources (SPHR) Lifetime Member Professional Collections Specialist Human Resource Management Master Series, Northern Illinois University Additional Information Affiliations: ACA International (Scholar Designation), National Association of Professional Women, Society for Human Resources Management (former) Awards and Recognition: Woman of the Year, National Association of Professional Women (2010) Computers: MS Office, Project, SharePoint, various HRIS applications