RITEN RAI

Contact: +917895289275, +919634815555 ~ E-Mail: rai.riten007@rediffmail.com, raj_rai007@yahoo.com

An achievement oriented individual with high initiative and zeal to make a wing career in Food & Beverages Operations/ ITES / BPO / KPO / Customer Service Sector with a reputed organization

ABRIDGEMENT
A focused professional with more than 6 years of experience in Operations Management and Customer Relationship Management. Gained international experience at Burj Al Arab, Dubai-UAE Proven ability of delivering value-added customer service and achieving customer delight by providing customized products as per requirements. Adept at maintaining service standards / operational policies; planning and implementing effective control measures to reduce running costs of the unit. Excellent communication, interpersonal, relationship management and problem solving skills.

ORGANIZATIONAL EXPERIENCE May2010-August 2011 with Burj Al Arab, Dubai-UAE (Seven Star Hotel) Guest Services Attendant
Responsibilities: Ensuring high quality services, resulting in guest delight and optimum resource utilization. Providing maximum customer satisfaction by closely interacting with in-house and potential guests to understand their requirements and customizing the product and services accordingly. Handling cleaning suits and laundry management. Proficiency in devising and implementing optimum business strategies to enhance new project development, business development, quality standards across all departments, , Guest Servicing, CRM, etc. Accountable for checking the quality, temperature and expiry of product. Highlights: Underwent the cross functional training in the Butler Department. Received various letters of appreciation from the organization. Done the Ultimate Experience For Guest Cores from Jumeirah University U.A.E

November2011-March2012 with Madhuban Hotel Dehra Dun, India (Five Star Hotel)
Responsibilities:

Worked as a Front Office Executive Look after my co-workers Billing Make Check-in or Check-Out of the Guests Given Discount for the room according Company S.O.P

Dec06-Mar08 with IBM Daksh, Gurgaon as Customer Care Executive )

Responsibilities: Managed the inbound process and handled all incoming calls. Make the customer satisfy from the problem

Worked with Caf Coffee Day Lounge as (Guest Relationship Executive)

Responsibilities

To take care of lounge To take care of co-worker Making Roster Billing cost controller Handle the guest complaints etc Arranging the partys Serve Food and Beverages Worked with Hotel Softel Plaza as

Front Office Executive and Reservation Executive

Responsibilities

Make Sure that Room were Ready on time Motivate my co-workers every time Before sale the room check room properly Inventory Roster Give a day report to manager Make Guests Check-in or Check-out Given Discount to the guest accordingly the S.O.P Currently working with Hotel Queens pearl Inn as Asst Manager and Guest Relationship Manager
Responsibilities

Make Sure that Room were Ready in time Motivate co-workers every time Before sale the room check room properly Inventory Roster Give a day report to G.M. Make Guests Check-in or Check-out Given Discount to the guest accordingly the S.O.P Look After the Restaurant Arranges Birth day party, Conference, Ring Ceremony etc

INDUSTRIAL TRAINING
Underwent the following knowledge enhancement schedules: Industrial Training from ITC Fortune Bellacasa Welcome Group, Jaipur. Undertaken six months of Computer Training from NIIT Institute, Dehradun based on Basics, Html and Java.

IT SKILLS
Well versed with Windows 98, 2000 & XP and MS Office (Word, Excel and PowerPoint) Conversant with Internet Applications, Html, Java, etc.

ACADEMIC CREDENTIALS Hotel Management from Food and Craft Institute, Dehradun in 2009 with first division. B.A. from D.A.V (P.G) College, Dehradun in 2008 with second division. 12th from Dronas International School, Dehradun in 2005 with second division. 10th from Dronas International School, Dehradun in 2002 with second division. PERSONAL DOSSIER 24th December 1985 42/1 Society Area, Lane # 5, Clement Town Dehradun English, Nepali and Hindi Mr. Raj Prasad Rai Football, Making friends and Travelling

Date of Birth Address: Linguistic Abilities: Fathers Name: Hobbies: DATE PLACE