9/11 Commission Correspondence About Distribution of Victims' Family Members' Questions

From: William Johnstone [wjohnstone@9-11commission.
gov]
Sent: Thursday, August 07, 2003 2:32 PM
To: jazzarello@9-11commission.gov
Cc: 'Miles Kara'; team7@9-11commission.gov; Team8@9-11commission.gov
Subject: RE: 9/1 1 Families' Questions
Thanks, John. Unless anyone else wants to weigh in with a different view, I will add 36 to
the Team 8 list below, and send the consolidated listing on to Emily by Noon tomorrow
(Friday) . (I'm pushing this somewhat because I will be gone for a week starting Sunday.)
----- Original Message -----

From: jazzarello@9-llcommission. gov [mail to : jazzarello@9-llcommission . gov]
To: William Johnstone
Cc: 'Miles Kara'; team7@9-llcommission.gov; Team8@9-llcommission.gov
Subject: RE: 9/11 Families' Questions
Since Team 8's mandate includes a review of the NY/NJ PA immediate response to
the WTC attacks, Team 8 should address question 36.
Quoting William Johnstone <wjohnstone@9-llcommission.gov>:
> Thanks, Miles. The only suggested revisions in your list I would
> counter-propose are that I think Team 7 will need to at least share
> responsibility for 17 and 22, both of which concern FAA security
>
>
>
protocols and procedures. I assume the Team 8 interest here would be
the NORAD notification and ATC stuff, but Team 7 would need to respond
on everything else (pre-screening, screening, etc.).
jT\ --
> Thus the new line-up would look like this.
> Team 8 would have sole responsibility for 7, 18, 27, 28, 2
> 38.
> Teams 7 and 8 would share responsibility for 4, 17, 22, 26 and 37
> (which
is
> IDENTICAL to 26 as far as I can tell).
>
> I still have a question mark about 36 (actions of NY/NJ Port
> Authority) .
> From: Miles Kara [mailto:mkara@9-llcommission.gov]

> Sent: Thursday, August 07, 2003 9:57 AM
> To: 'William Johnstone'; team7@9-llcommission.gov;
Team8@ 9- 11 commission. gov
> Subject: RE: 9/11 Families' Questions
my list is close to yours. I have 7, 17, 18, 22, 27, 28, 29, 30
38, with 4 and 26 overlapping.
> ----- Original Message -----

> From: William Johnstone [mailto:wjohnstone@9-llcommission.gov]
> Sent: Thursday, August 07, 2003 9:19 AM
> To: team7@9-llcommission.gov; Team8@9-llcommission.gov
> Subject: 9/11 Families' Questions
> Since we are having a hard time finding a mutually convenient time to
> reconcile the assignment list from Emily, I thought I would take the
liberty
> of starting the process by suggesting a division of the attached list,
which
> was tasked to Team 7. It appears to me that the following items should
> be Team 8's: 7; 18, 27, 28, 29, 30, and 38. I have a question about
> 36,
which
> relates to the NY/NJ Port Authority's actions, but with your new and
> expanded mandate, I thought this might be for Team 8 too. Please let
> me know what you think so we can get a final list back to Emily.
> Dana/Miles: Please let Team 7 know if there were items sent to you
> which should be on out list.
jazzarello@9-11commission.gov
Thursday, August 07, 2003 1:49 PM
To: William Johnstone
Cc: 'Miles Kara'; team7@9-11commission.gov; Team8@9-11commission.gov
Since Team 8's mandate includes a review of the NY/NJ PA immediate response to
the WTC attacks, Team 8 should address question 36.
Quoting William Johnstone <wjohnstone@9-llcommission.gov>:
Thanks, Miles. The only suggested revisions in your list I would

counter-propose are that I think Team 7 will need to at least share
responsibility for 17 and 22, both of which concern FAA security
protocols and procedures. I assume the Team 8 interest here would be
the NORAD notification and ATC stuff, but Team 7 would need to respond
on everything else (pre-screening, screening, etc.).
Thus the new line-up would look like this.
Team 8 would have sole responsibility for 7, 18, 27, 28, 29, 30 and
38.
Teams 7 and 8 would share responsibility for 4, 17, 22, 26 and 37

(which is IDENTICAL to 26 as far as I can tell) .
I still have a question mark about 36 (actions of NY/NJ Port

Authority).
Original Message
From: Miles Kara [mailto:mkara@9-llcommission.gov]
Sent: Thursday, August 07, 2003 9:57 AM
To: 'William Johnstone'; team7@9-llcommission.gov; Team8@9-llcommission.gov
Bill my list is close to yours. I have 7, 17, 18, 22, 27, 28, 29, 30
and 38, with 4 and 26 overlapping.
Miles
Original Message
From: William Johnstone [mailto:wjohnstone@9-llcommission.gov]
To: team7@9-llcommission.gov; Team8@9-llcommission.gov
Subject: 9/11 Families' Questions
1
ince we are having a hard time finding a mutually convenient time to
reconcile the assignment list from Emily, I thought I would take the
liberty of starting the process by suggesting a division of the
> attached list, which was tasked to Team 7. It appears to me that the
> following items should be Team 8's: 7; 18, 27, 28, 29, 30, and 38. I
> have a question about 36, which relates to the NY/NJ Port Authority's
> actions, but with your new and expanded mandate, I thought this might
> be for Team 8 too. Please let me know what you think so we can get a
> final list back to Emily.
> Dana/Miles: Please let Team 7 know if there were items sent to you
> which should be on out list.
Page 1 of 1
jraidt
From: William Johnstone [wjohnstone@9-11commission.gov]

To: 'Miles Kara'; team7@9-11commission.gov; Team8@9-11commission.gov
Thanks, Miles. The only suggested revisions in your list I would counter-propose are that I think Team 7 will need
to at least share responsibility for 17 and 22, both of which concern FAA security protocols and procedures. I
assume the Team 8 interest here would be the NORAD notification and ATC stuff, but Team 7 would need to
respond on everything else (pre-screening, screening, etc.).
Thus the new line-up would look like this.
Team 8 would have sole responsibility for 7, 18, 27, 28, 29, 30 and 38.
Teams 7 and 8 would share responsibility for 4, 17, 22, 26 and 37 (which is IDENTICAL to 26 as far as I can tell).
I still have a question mark about 36 (actions of NY/NJ Port Authority).
Original Message
From: Miles Kara [mailto:mkara@9-llcommission.gov]
To: 'William Johnstone1; team7@9-llcommission.gov; Team8@9-llcommission.gov
Bill my list is close to yours. I have 7, 17, 18, 22, 27, 28, 29, 30 and 38, with 4 and 26 overlapping.
Miles
Original Message
Since we are having a hard time finding a mutually convenient time to reconcile the assignment
list from Emily, I thought I would take the liberty of starting the process by suggesting a division of
the attached list, which was tasked to Team 7. It appears to me that the following items should be
Team 8's: 7; 18, 27, 28, 29, 30, and 38. I have a question about 36, which relates to the NY/NJ
Port Authority's actions, but with your new and expanded mandate, I thought this might be for
Team 8 too. Please let me know what you think so we can get a final list back to Emily.
Dana/Miles: Please let Team 7 know if there were items sent to you which should be on out list.
8/12/2003
Page 1 of 1
jraidt
From: Miles Kara [mkara@9-11commission.gov]

To: 'William Johnstone'; team7@9-11commission.gov; Team8@9-11commission.gov
Bill my list is close to yours. I have 7, 17, 18, 22, 27, 28, 29, 30 and 38, with 4 and 26 overlapping.
Miles
—Original Message
Since we are having a hard time finding a mutually convenient time to reconcile the assignment list from
Emily, I thought I would take the liberty of starting the process by suggesting a division of the attached
list, which was tasked to Team 7. It appears to me that the following items should be Team 8's: 7; 18, 27,
28, 29, 30, and 38. I have a question about 36, which relates to the NY/NJ Port Authority's actions, but
with your new and expanded mandate, I thought this might be for Team 8 too. Please let me know what
you think so we can get a final list back to Emily.
8/12/2003
Page 1 of 1
j'raidt
From: William Johnstone [wjohnstone@9-11commission.gov]

To: team7@9-11commission.gov; Team8@9-11commission.gov
Since we are having a hard time finding a mutually convenient time to reconcile the assignment list from Emily, I
thought I would take the liberty of starting the process by suggesting a division of the attached list, which was
tasked to Team 7. It appears to me that the following items should be Team 8's: 7; 18, 27, 28, 29, 30, and 38. I
have a question about 36, which relates to the NY/NJ Port Authority's actions, but with your new and expanded
mandate, I thought this might be for Team 8 too. Please let me know what you think so we can get a final list
back to Emily.
8/12/2003
Team 7 - Family Questions - 7/24/03
Team 7 Commercial Aviation and Transportation Security, including an investigation into the circumstances of
the four hijackings
1. In this article (below) there is a 4 minute tape mentioned that was recorded from AA flight 11
(WTC Tower One) where Betty Ong is talking to Minter and Gonzales. Can you subpoena this
tape from the FBI? Can you subpoena Michael Woodwards notes, he was on the phone with
Madeline (Amy) Sweeney.
http://www.cnn.com/2002/US/03/07/gen.pentagon.pictures/index.html
http://www.startribune.com/images/24/
2. Was there a gun on AA#11? FAA executive summary stated that a gun was fired. This report
was thereafter redacted. What is the truth? Investigate accounts that FAA had information a gun
was present aboard one of the airplanes.
3. If box cutters were restricted items on 9/11, why had not the FAA developed methods for
detecting these items on passengers and in carry-on baggage? Where did the information about
box-cutters come from? How do we know that the terrorists were armed with these?
Furthermore, why was the American public told after 9/11 that box-cutters were allowed on
planes, when we have since come to find out that they were specifically listed as airline
contraband. Who is responsible for this dis-information? Were box cutters prohibited items or
not?
4. Where are the "black boxes" and the transcripts from all four crash sites? Why has the FBI not
invited the NTSB into the investigation? What is the status of the black boxes on the four
flights?
5. 9 of the hijackers were selected for special security screenings, 2 for irregularities in
identification documents, 6 for extra-scrutiny by a computer screening program and 1 because he
was traveling with a questionable individual). What exactly were the irregularities in
identification? Which 2 had these irregularities? What is the name of the individual who made
the decision to let these 2 men board the planes? What was done during the course of the
detainment of these 2 individuals? What questions were asked? Was anything confiscated? With
regard to the remaining 7 hijackers, what were the list of questions asked to them? Who
interrogated them? Was anything confiscated? What is the name of the individual who permitted
these men to board the planes? Where are the logs and records and incident reports from these
detainments?
6. Why was Logan Airport not sanctioned for its repeated failure to meet FAA standards for airline
security? If they were sanctioned, how much were they fined? Did they completely pay the fine?
What is the name of the individual who was responsible for making sure that Logan Airport met
its
airport/airline security requirements?
' 7. Where are all transcripts from Air Traffic Control? Where are all logs and records from the
FAA?
8. Why did three foreign owned airline security screening companies have their liability levels
capped in the Homeland Security Bill? Who is responsible for this? What was the reasoning?
9. Investigate the processing of those hijackers who were held-up by airport security on 9/11.
10. What happened to the individuals in charge of the screening areas that processed the hijackers?
11. Why weren't passengers on the other flights in the air on 9/11 screened for other terrorists?
12. The commission should make an accounting of all the security personnel (screeners,
administrators etc.) who had a roll in processing the passengers on the hijacked flights; provide a
status report on their employment in security; make recommendations about their status in future
aviation security jobs.
1 3. Investigate the "9 warnings in July" and the "8 warnings in August" about terrorist plots. IS this
related to FAA????
14. What were the standards of security at the FAA as of 9/11 /2001 ?
15. Why did screening contractors pay 10 cents on the dollar for fines imposed on them for
violations? Please get Jane Garvey's response about why the fines were lowered.
16. Why were timelines scrapped from the Gore Commission Report's recommendations?
17. Study the relevant FAA security protocols in effect on 9/11 and report upon those that were not
followed.
18. Why wasn't the alarm bell rung by Air Traffic Control when the flights deviated from their flight
plan?
19. Why don't we have cameras recording what's going on in the cockpit? Was cost a factor in not
putting this technology in place?
20. Why don't we have hidden cameras in the airports, like casinos?
21. Investigate cell phone records to determine who called from the planes.
22. How do the requirements on paper in all aspects of the hijackings and aftermath, match-up with
what happened? What protocols and procedures weren't followed?
23. What tactics did pilots learn to respond to hijackers? (Two AA pilots were told that the policy
was if a hijacker is present: get him on the plane).
24. Did the hijackers purchase extra seats on the airplanes?
25. Were the flights less crowded than normal? Did this raise any red flags that something was
amiss?
. A flight attendant on AA#11 notified her supervisor within the first few minutes of the plane
being overtaken. What was the name of this supervisor? What exactly did he do with this
information? Why was NORAD not immediately notified? What are the names of the individuals
whose responsibility centers upon notifying NORAD in situations like this--on the local,
regional, and national levels? Why was the protocol not followed?
27. Why were these four planes able to evade all radar-even when the transponders are
disconnected, a plane is still able to be located by its "skin" on radar screens.
I 28. Look at the NRO exercise scheduled for 9/11 that had to do with a plane crashing into NRO HQ.
While the predicate for that exercise is related to NRO position under Dulles flight path, families
see it as compelling that on 9/11 at least one government agency was dealing with a plane
crashing into a building.
29. Look at NORAD's timeline in its entirety, and General Arnold's timing of flight 77 sequence of
events. NORAD was careful to caveat its presentation that the times were as recorded in logs
and that the time associated with impact had to do with the last radar return, (cc team 8)
30. SCANTA issues
31. There is clear evidence that pepper spray was used by terrorists on at least two of the hijacked
flights, and pepper spray was a prohibited item on September 11, 2001. The indictment of
Zacarias Moussaoui states that Mohammed Atta had pepper spray in his possession on
September 11, and an FBI agent testified at the trial of Munir El Mottassadeq that the terrorists
used pepper spray on Flight 11. In a telephone call from Flight 175, a passenger told a family
member that passengers were sick because the terrorists sprayed them with "Mace." FBI agents
confirmed this report to families of other Flight 175 victims. ( cc team 6)
• What methods exist to keep pepper spray canisters and other incapacitating agents off
planes?
• What has been done to improve these methods since September 11, 2001?
• Should manufacturers of pepper spray and other incapacitating agents be required to

make their canisters more easily detectable with x-ray scanners or other methods?
32. An "Executive Summary," written by an FAA employee and delivered to senior FAA
management on September 11, 2001, states that a Flight 11 flight attendant (apparently referring
to Madeline Amy Sweeney) reported to the American Airlines Operations Center that "a
passenger in seat 10B [Satam Al Suqami] shot and killed a passenger located in seat 9B [Daniel
Lewin] at 9:20 a.m.. .. One bullet was reported to have been fired." The FAA and American
Airlines now claim that Sweeney actually reported that Suqami stabbed Lewin with a knife. The
FAA and American Airlines blame each other for the mistake.
• What has been done to investigate this report and either (i) determine that American
Airlines actually did initially report a gun or (ii) determine where any
miscommunication occurred?
• How did a misunderstanding about a knife lead to the sentence, "One bullet was
reported to have been fired"?
• Blake Morrison of USA Today spoke with an American Airlines ground crew member
who told of a rumor on 9/11 that there was a gun on Flight 11. If, as American Airlines
asserts, the company never reported a gun on Flight 11, how did American Airlines
employees on 9/11 know about an erroneous report circulating internally at the FAA?
33. Have all radio transmissions, cockpit voice recordings, and telephone transmissions from United
Flight 93 been examined to determine whether there is any evidence to support rumors that there
was a firearm or bomb on that flight?
34. A 1992 "Special Analysis" prepared by the FAA and addressed to all FAA aviation security
managers states that, between 1983 and 1992, "Small knives (blade length of four inches or
less)" were "the most frequently employed weapon" in domestic aircraft hijackings. If this was
the case, why were such knives permitted on planes prior to 9/11?
35. A Washington Post article from September 12, 2001, says that the passengers and crew of Flight
77 were "Herded to the back of the plane" and "ordered to call relatives to say they were about to
die." The article does not attribute this statement to any source, and no one at the Post can recall
where that information came from. Is there any evidence to either support or contradict the Post
article?
36. The Port Authority of NY/NJ owns and operates Newark International Airport. They also owned
and operated the WTC. Please explain the failure of the Port Authority to coordinate and act on
the information about the second plane heading for the South Tower when they had this
information available to them by their own Air Traffic Control Center. They had eleven minutes
of notice that the plane was bearing down on Tower 2 and yet, they told people that the building
was safe and secure.
37. A flight attendant on AA#11 notified her supervisor within the first few minutes of the plane
being overtaken. What was the name of this supervisor? What exactly did he do with this
information? Why was NORAD not immediately notified? What are the names of the individuals
whose responsibility centers upon notifying NORAD in situations like this—on the local,
regional, and national levels? Why was the protocol not followed?
38. The American Airlines operations room in Dallas has a worldwide map tracking the positions of
all flights. Why didn't NORAD have such technology http://www.911timeline.net/

9/11 Commission Correspondence About Distribution of Victims' Family Members' Questions

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From: William Johnstone [wjohnstone@9-11commission.

----- Original Message -----

Quoting William Johnstone <wjohnstone@9-llcommission.gov>:

> From: Miles Kara [mailto:mkara@9-llcommission.gov]

> ----- Original Message -----

Quoting William Johnstone <wjohnstone@9-llcommission.gov>:

Thanks, Miles. The only suggested revisions in your list I would

Thus the new line-up would look like this.

Teams 7 and 8 would share responsibility for 4, 17, 22, 26 and 37

I still have a question mark about 36 (actions of NY/NJ Port

From: William Johnstone [wjohnstone@9-11commission.gov]

Thus the new line-up would look like this.

I still have a question mark about 36 (actions of NY/NJ Port Authority).

From: Miles Kara [mkara@9-11commission.gov]

From: William Johnstone [wjohnstone@9-11commission.gov]

24. Did the hijackers purchase extra seats on the airplanes?

30. SCANTA issues

• Should manufacturers of pepper spray and other incapacitating agents be required to

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