Your Database in Safe Hands

24 Hours a Day; 7 Days a Week; 365 Days a Year

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Electron House, Bridge Street, Sandiacre, Nottingham, NG10 5BA

INTRODUCING...

XYNOMIX LTD
Xynomix are experts in Databases and Operating Systems. We are an Oracle Gold Partner, and specialise in the provision of support and managed services for Oracle and SQL Server database systems. We believe that focus and specialisation are the keys to success and so we have built a skilled team with unrivalled technical and functional expertise. Our senior consultants offer more than 150 years collective experience in Database technology and support platforms. We believe that you would need to go a long way to find a greater pool of knowledge and experience.

Our aim is to be the number one partner of choice for any organisation. This will be achieved by:

Exceeding client expectations across every aspect of our business Delivering projects on time, within budget, according to industry standards and with the desired functionality Providing exceptional customer care Approaching, planning and developing projects in a way that adds value through positive partnership working Building unshakeable confidence in our abilities and industry leading technical services

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OUR APPROACH...
At Xynomix we understand that successfully supporting any technology is as much about communication and relationships, as it is about the technology itself. With so many system users, managers and developers to consider, it is vital to work flexibly and listen to feedback. Doing this means our services continually evolve to meet client requirements, building solid, open and honest partnerships. When it comes to the technology itself, this strong partnership ethos allows us to combine our joint resources and deliver a truly value added solution. We offer a full range of supplementary support, development, implementation and upgrade services combining easily with clients existing resources. Bespoke working practices are developed for every project, depending on the particular business need and we provide effective contact methods and procedures which support speedy problem resolution. In fact, our approach works so well that we have not lost a client to a competitor since the company was founded.

OUR PEOPLE...
As a company, one of our unique strengths is our ability to attract talented, motivated and highly-dedicated consultants. We operate a selective recruitment process and only employ consultants who have a proven track record. This serves to uphold our stringent quality levels, ensures continuity, and promotes the building of positive and lasting relationships. Xynomix consultants maintain a knowledge base for each client to ensure information is recorded and that all system changes are acknowledged. This means our teams remain familiar with each customer environment. All consultants are encouraged to attend specialised training courses as part of our strategy to stay ahead of the latest developments in technology. Were proud of the people, services and solutions that we provide and we believe you will be too.

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SUPPORT OPTIONS...
Xynomix Ltd can offer businesses a wide range of support services based on Oracle and SQL Server technologies, giving you flexibility to choose the best options for your particular systems. We provide a remote database administration service, including high-level cover for in-house teams and complete database ownership or management. Choose from the following support options:

Telephone support - Liaise directly with our Oracle and SQL Server consultants on

any support issue or discuss non-urgent what if and planning scenarios. Our aim is to become a valued member of your team and this approach provides us with greater understanding of your systems. Well react to any issue that arises with your database and in most cases well implement remedial action to solve the problem. Our consultants also provide a remote troubleshooting service. - Our database administration team will remotely access your database systems to assess performance and stability. Clients will be notified immediately if any urgent issues arise. All non-critical findings will be recorded for reference and acted on accordingly. No major configuration changes will take place without the clients consent. A written report is prepared every quarte r indicating the current system configuration and any changes carried out by our consultants during the previous three months. - We provide 24/7 monitoring for your mission critical databases. Our emergency helpdesk will be notified if theres a problem that can be solved by remedial action. Combining database monitoring with a rapid response time means clients maintain the highest possible levels of system uptime. - In the event that our standard support doesnt meet your exact business need, well be happy to offer a customised service. This is particularly beneficial for organisations running business critical systems that need comprehensive or 24/7 cover. Choose from 24/7 support, extended hours, weekend cover or a schedule tailored to your specific requirements.

Remote administration

Remote database monitoring

Telephone support upgrades

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 Scheduled administrative upgrades

- Scheduled dial-in upgrades can be arranged at a frequency to suit your requirements. Choose from daily, weekly, fortnightly or monthly services.

Database health check - We recommend all our new clients carry out a database

health check at the outset of the partnership. A consultant will visit your site to assess your existing system configurations. This allows our technical team to get a thorough understanding of your systems and future plans. It also allows us to offer recommendations for performance enhancements and the management of your database systems. At the end of the health check youll receive a full report including recommendations. - On-site requirements such as performance tuning, upgrades, back-up and recovery projects, migrations and patches can take a while to perform. As a result we suggest clients keep a few days on account. This allows you to use the extra days when necessary or at short notice.

On-site consultancy

Pre-booking extra days allows you to buy them at a more cost effective rate. In the event of larger, on-site projects, blocks of 20, 30 or 50 days can be bought at any time during the contract.

All clients, regardless of the support option, benefit from a dedicated technical account manager and a dedicated commercial account manager throughout the contract period. Your technical manager will be your main contact. They are responsible for making sure all staff that work on your account are up-to-date with your system requirements. Your commercial manager will ensure agreed service levels are being met and will be your direct contact for any contractual questions you may have.

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