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Guide
February 2012
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The content of this manual is provided for information only, is subject to change without notice, and should not be construed as a commitment by Actix. Actix assumes no responsibility or liability for any errors or inaccuracies that appear in this documentation. Copyright Actix 2012. All rights reserved. All trademarks are hereby acknowledged.
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Contents
1 INSTALLING ACTIX SOFTWARE .........................................................................5
1.1 ABOUT THIS GUIDE ............................................................................................ 5 1.2 PRODUCT SUPPORT AND MAINTENANCE .................................................................... 6
1.2.1 Getting started with MyActix ................................................................................. 6 1.2.2 More information ................................................................................................. 6
1.5 BEFORE PROCEEDING WITH THE INSTALLATION.......................................................... 10 1.6 UPGRADING FROM PREVIOUS VERSIONS .................................................................. 10 1.7 INSTALLING THE FULL RELEASE ............................................................................ 10 1.8 MICROSOFT SQL SERVER 2005 EXPRESS............................................................... 10
1.8.1 Installing SQL Express ....................................................................................... 10
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Standalone, through a plug-in dongle (hardware key) and license file Standard Activation, through a connection with an Activation server hosted by Actix either with, or without, a plug-in dongle Concurrent Activation, through a connection with an Activation server hosted locally
Check with your administrator to determine which licensing method you will be using. Instructions on how to use each of these licensing methods are provided on page 15. Check that you follow the appropriate installation type when you install your Actix solution.
Customers who purchased software with previous licensing systems should consult the installation guide provided with the original software.
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A 'dongle' (small hardware device that plugs into a computer). There are two types of dongle: one that plugs into a parallel port, and one that plugs into a USB socket. A license file ('lservrc') that is shipped separately from the software. Note Do not edit lservrcif you corrupt this file, you will need to approach Actix for a replacement.
A Product ID, used to activate the software. A file ('Activation.xml'), provided as part of the activation process. This file contains the activation and licensing information. For a user to be able to operate an activated installation, the PC on which the Actix software was installed must be connected to the Activation Server2
You may also require a third element - check with your administrator:
A 'dongle' (small hardware device that plugs into a computer). There are two types of dongle, one that plugs into a parallel port and one that plugs into a USB socket. Do not edit Activation.xml if you corrupt this file, you will need to re-activate your computer using your unique Machine ID or approach Actix for a replacement. Using the activation process for the software locks the license file to the unique combination of hardware in a particular PC. Activation requires the user to make a one-off connection with the Actix Activation Server.
With Standard Activation, if a direct Internet connection to the Activation Server is unavailable, you can still activate the software by manually exchanging emails with Actix Support. With Local Activation, you need a direct connection to the Local Activation server.
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1.4 Requirements
1.4.1 Minimum configuration
Item Processor Framework (installed automatically) Requirement 1+ GHz .NET Framework 1.1, 2.0, and 4.0 SQL Server 2005 Express Edition SP2 (for more information, see: http://www.microsoft.com/sql/editions/express/sysreqs.mspx.) SQL Server Express 2008 is supported but not included in the installation (requires .NET Framework 3.5). Operating System
Windows 7 Windows 2008 Server Windows XP with Service Pack 3 or later Windows Server 2003 Standard, Enterprise, Web Edition, or Datacenter editions with Service Pack 2 or later Windows Server 2003 R2 Windows Server 2008 R2 Windows Vista with SP1 or later Actix software runs on all 64-bit operating systems but in 32-bit mode.
1+ GB RAM 2 GB Microsoft Internet Explorer 6.0 SP1 or later Microsoft Office 2003 or above (required by Actix Software) If you use Kaspersky Virus Checker, contact Actix Support Always check the latest release notes for more information.
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Windows XP with Service Pack 3 or later Windows 7 Windows 2008 Server Windows Server 2003 Standard, Enterprise, Web Edition, or Datacenter editions with Service Pack 2 or later Windows Server 2003 R2 Windows Server 2008 R2 Windows Vista with SP1 or later Actix software runs on all 64-bit operating systems but in 32-bit mode.
4 GB RAM 200 GB Microsoft Internet Explorer 9.0 Microsoft Office 2007 or Office 2010 If you use Kaspersky Virus Checker, contact Actix Support Always check the latest release notes for more information.
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You have administrator rights The target PC meets the requirements in section 1.4.
Microsoft SQL Server 2005 Microsoft SQL Server Native Client Microsoft SQL Server Setup Support Files Microsoft SQL Server VSS Writer MSXML6 Parser Microsoft .NET Framework (see section 1.4)
All these components are installed by using the Actix Software installer, although Administrators and advanced users may be interested to know that the complete, freely available Microsoft database installation is available, and may be used to install the Microsoft database software if required on another PC in a non-Actix context. Note that you are restricted to a maximum database size of 4GB of processed data. However, if you attempt to load data that would exceed the internal size limit threshold, Analyzer will display a message saying that the data load cannot go on, as the size limit would be exceeded.
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If you do not have SQL Express installed on your PC, you will see this message:
You should see this screen as the SQL Express installation process continues, installing the various components:
If the Status column shows a problem with any of the components, you should stop the installation, use Add/Remove Programs to remove the component in question, reboot the PC and restart the installation process. Once the SQL Express installation is complete, the Actix Software installation begins. Follow the instructions on the screen. On completion you may need to restart your PC.
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Windows Installer 3.1 Microsoft .NET Framework 1.1 Microsoft .NET Framework 1.1 SP1 Microsoft .NET Framework 2.0 Microsoft .NET Framework 4.0 Microsoft Data Access Components (MDAC) 2.8 Microsoft SQL Server 2005 Express SP2
The following instructions explain how to install SQL Express on its own. Note that in these examples the D:\ drive is taken to be your CD drive. 1 From the command prompt, change to the D drive: C:\> D: 2 Change directory to the SQL Express installation folder: D:\> cd \db\ISSetupPrerequisites\Microsoft SQL Server 2005 Express 3 From here, you can run the .bat file to execute the SQL Express installer without going through the Actix Software installation process: D:\> runinstall.bat
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Defaults
Xitca123, or as defined in HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Password This is the database password.
ACTIX_DBPROVIDER
SQLOLEDB, or as defined in HKEY_LOCAL_MACHINE\SOFTWARE\Actix\Analyzer\Cserver\Provider This is the OLE provider used to connect to the database.
ACTIX_DBSERVERNAME
ACTIX_DBUSERNAME
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3 4
Click Generate Report. To send the information to Actix, click Copy to clipboard and paste the information into an email to Actix, along with any other relevant information for example, that this is a request for a license key file. When you receive the appropriate email from Actix, extract the lservrc file to the following folder: (for Windows XP users) C:\Documents and Settings\All Users\Application Data\Actix\Analyzer\Bin
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(for Windows Vista, Windows 7, and Windows 2008 Server users) C:\Program Data\Actix\Analyzer\Bin Note Do not give the lservrc file an extension. Ensure that you do not have more than one file called lservrc on your PC. To keep an old file, give it a fake extensionfor example, lservrc.old which will deactivate it.
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If this is a standalone installation, ensure that the second option is selected and click Next. The dialog below will be displayed.
Licensing instructions
Click Done.
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4 5
Ensure the top option is selected and click Next. Enter the Product ID supplied by your administrator.
The Product ID can be pasted into the four boxes by copying the complete text and using the Paste button. 6 The user reference field is automatically filled in. This can be used to assist Actix Support in restoring your activation should the details be lost. You may accept the default or change it to something memorable. It is highly recommended that the default user reference is retained. Once you have entered the Product ID, click Next.
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If the automatic activation fails, in order to manually activate the product, first select the checkbox, then click Next. When activation is successful, the dialog below will be displayed.
Make a note of the Machine ID, which is a unique reference for each computer. The Machine ID can be used to restore your activation should it become deleted or corrupted. Note Your Machine ID should be written down, or stored somewhere other than the computer hard disk, together with the user reference. If something happens to the computer this information will enable the license to be restored.
4 5
Ensure the top option is selected, and click Next. Enter the Product ID supplied by your administrator.
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The Product ID can be pasted into the four boxes by copying the complete text and using the Paste button. 6 The user reference field is automatically filled in. This can be used to assist Actix Support in restoring your activation should the details be lost. You may accept the default or change it to something memorable. It is highly recommended that the default user reference is retained. Once the Product ID has been entered, check the Manual activation box and click Next to display the activation request dialog. Make a note of the email address given in this dialog. Copy the activation details using the Copy button and paste them into the body of an email (or into a text file and attach it to the email). Send the email to the previously noted address or to your Actix support contact. 9 Click the Exit button to close the wizard.
7 8
10 Actix support will provide a file called 'Activation.xml'. Save this to: %ALLUSERSPROFILE%\Application Data\Actix\Analyzer\ Note %ALLUSERSPROFILE% is a special windows variable that stores the location of an area that all users can access. The exact location depends on the version of Windows for example in a standard Windows XP installation it refers to C:\Documents and Settings\All Users. 11 Make a note of your Machine ID (which is displayed in the About Actix Solutions box). This is a unique reference for each computer. Note Your Machine ID should be written down, or stored somewhere other than the computer hard disk, together with the user reference. If the activation.xml file becomes corrupted, the Machine ID information will help re-activate your computer (see below).
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2.2.3 Re-activation
Your software could become de-activated and require re-activation. This can happen if:
The name of the computer changes The hardware configuration is significantly changed The 'Activation.xml' file is deleted or corrupted
Re-activation is the same process as activation except that your Machine ID is already registered by the Actix activation server. To re-activate, start the Activation Wizard from the Start Menu. If the Activation.xml file is present, the correct details will be automatically entered in the wizard. Simply follow the steps to re-activate without changing any of the details. If you require a dongle, this must be plugged in to re-activate. If the Activation.xml file has been lost, enter your Machine ID, rather than the original Product ID. If the Machine ID has been lost, you will need to contact Actix support in order to restore your license. Your user reference will assist Actix Support in restoring your license. Note Do not attempt to reactivate using the original Product ID as this could result in an additional license being issued to your computer.
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This page will report your Activation transfer status, and if eligible, you can click the Request Transfer button, which will request your current Activation is released to be available for use on another PC. Note you need to be connected to the internet to request an Activation transfer.
Once your transfer request has been confirmed, go to the new PC and Activate it in the normal way using your Product ID.
Actix Concurrent Activation Licensing Guide Actix Mini Activation Administration Guide
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Clicking on Generate Report produces the licensing report, and clicking on Send Report to: lets you send the report directly to Actix Support. A different address can be typed into the address box, to send to a specific contact, and the contents of the report can be copied to the clipboard for use with a different email client.
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and also logfiles from this folder: \Program Files\MS SQL Server\MSSQL.1\MSSQL\LOG\
There may be various instances of SQL Express, each with its own 4GB-limit database. Each subsequent installation will have its own folder, for example, MSSQL.2, MSSQL.3 etc. Note that with several installations of SQL Express, you may find it difficult to isolate which database contains the error. Note Actix Support do not need a copy of the SQLERROR.log file.
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This component division makes it easier for Microsoft updates to work for SQL Express. If you want to remove the database engine, you will need to remove all the MS SQL Express-installed programs shown in the above screenshot. Using the Actix Software uninstall routine by running Setup again will only remove the Actix Software program, so you will need to remove the SQL Express components manually. Note .NET 2.0 must be on the PC before you can successfully remove SQL Express.
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Reminder message
3.2.2 Installation source required on first launch of application after installation or web update.
The MSI installation appears to finish and displays a message to reboot the machine, but does not instruct the user to stay connected to the network throughout and after the reboot. Failure to remain connected to the network when one first launches the software may result in an incomplete installation, as the installer cannot find the original installation source. It is advised that, after installing the software or obtaining web updates, you launch the software to ensure installation has fully completed.
Double-click on Analyzer.exe from Windows Explorer Launch from a previously created shortcut that points directly to the Analyzer.exe.
To prevent such problems from occurring, always launch Actix Software using the shortcut provided in the Windows Start menu. If the problem persists, attempt to repair the application using the Settings > Control Panel > Add/Remove Programs option before contacting Actix Support.
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This may happen if the machine is under the minimum specification required to run Analyzer. If the machine is running many applications, simply close applications or restart. If you are experiencing high network traffic, try again later.
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Click Generate Report. Contact Actix support and send the report to assist the support engineer in diagnosing the problem.
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From within your Actix solution's Help menu, select About to show this window:
If you need to contact Actix support, make a note of the build number at the top right. Check that the licensed solution code is correct and note the adjacent information.
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If a proxy server is used on your network, this dialog will also appear when you connect to the Internet using Internet Explorer (or another web browser). Enter the same username/password that you use to access the Internet.
If the same error continues to occur, and the connection to the Internet appears to be working correctly (for example the website www.actix.com can be seen using an Internet browser) try activating manually.
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the license is temporary and has expired the dongle has not been detected the license file is not in the Analyzer\Bin directory
If the dongle is properly attached, the unexpired license is in the proper place and the problem persists, contact Actix Support for assistance.
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the license is temporary and has expired the computer hardware has been modified since the computer was activated the Activation.xml file is not here: %ALLUSERSPROFILE%\Application Data\Actix\Analyzer\
Reactivating using the Machine ID should solve the problem. If the problem persists, contact Actix Support for assistance.
To correct a computer with a clock reversal problem, contact Actix Support and attach the diagnostics report. Actix will provide instructions to clear the clock reversal using the diagnostic utility.
This problem can occur because of uninstalling MapInfo Professional after having installed Actix Software. This problem can result in attributes not displaying on the map. To correct this problem, from the Control Panel's Add/Remove Programs option, select the Repair option for Actix Software.
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