Questionnaire on Car & Problem Faced By Customers

General Information: 1. Name of the Respondent: ______________________________ 2. Gender: Male Female 3. Age: 18-25 36-45

26-35 45 and above

4. Marital Status: Married Single 5. Occupation: Professional Businessman Retired

Student Employed Others (please specify)___________________

6. Education: not studied U.G th Up to 12 Std P.G Others _______________________________ QUESTIONS: Q1. Do you own a car? Yes no

Q2. Which car do you own? Hyundai Indica Santro Maruti esteem Maruti800 Opel Maruti Zen Astra Wagon Telcos Any other (please specify).

Q3. Which factors do you think would influence your purchasing decision the most? Price Financing past financial record brand name Word of mouth shape and size technical aspect After sale service Any other (please specify).

Q4. Do you think that you would be buying a car in the near future? Yes No

Q5. Which kind of model would you prefer? Petrol engine Diesel engine

Q6.What type of problems you have faced in your car? Technical Electrical Engine Chassis Suspension Transmission

Asesthetics & Comforts No problem.

All of the above

Q7.What kind of problem you faced in own car? _____________________________________________________________________________ _

Q8. Which kind of advertisement attracted you to buy? Newspaper Television Hoardings

 Word of mouth

Any other (please specify)

Q9. Does the companys past financial performance affect your final decision? Yes No Not much Significant

Q10. Do you have faith in Indian car manufacturers or do you prefer multinationals? Multinationals Indian car manufacturers not a Factor

Q11. What do you look for in a car? (Rank in order of preference). Characteristics Ranks: Space ___________ Shape ___________ Technology ___________ Price ___________ Finance scheme ___________ Brand image ___________ Interior ___________ Comfort ___________ Power ___________ Safety___________

Q12. Which brands of small cars would you prefer as of today?(Rank in order of preference). Company Name Brand Ranking: Telco Indica ___________ Maruti Udyog Maruti800 ___________ Fiat Uno ___________ Maruti Udyog Maruti Zen ___________

Hyundai Santro ___________

Q13.Why do you think the car is the best choice for you after using it? Price Mileage Quality Comforts

Q14. What is the major reason, which initiated you to buy a car? Low price Good Mileage

Good features All the above.

Q15.Do you like the all the features offered in your car? Yes No Cant say

Q16.After using own car what was your review on it? Excellent Good Bad

Q17. Is the car comfortable for you and your family? Yes No

Q18. Please write one positive point that you attribute to each of the following models. Brand Name Positive point: Maruti800 _______________________________________________ Marutizen _______________________________________________ Tata indica _______________________________________________ Fiat uno _______________________________________________ Hyundai Santro _______________________________________________

Q19. Please write one negative point that you attribute to each of the following models. Brand Name Negative point: Maruti800 ______________________________________________ Marutizen _______________________________________________ Tata indica _______________________________________________ Fiat uno _______________________________________________ Hyundai Santro _______________________________________________

Q20. General suggestions if any _______________________________________________