LITERATURE REVIEW 1) Pattern of e-Banking Services among Individuals: A Comparative Study (Prof.

Nirmal Kumar Sharma) OBJECTIVES OF THE STUDY: To analyze the customers awareness regarding various E-Banking Serices. To understand the problems faced by individuals while using E-Banking services. To suggest the ways for easy adaptability and enhancement of E-banking services. To study whether the customers are satisfied with the services. To give suggestions to improve the services. To study Service Account potential in todays market scenario as a whole. To find out the various factors on which the bank lags/leads. To find the requirement of the customer. 2) E-Banking Services: Comparative Analysis of Nationalized Banks (PROF. MRS. MINAKSHI DATTATRAY BHOSALE) OBJECTIVE OF THE STUDY Following objectives are set for study. These are as follows, To study concept of E-banking. To study advantages and disadvantages of e-banking. To study the comparison of ATM, Net banking and Mobile banking facility used by the customer in nationalized bank. 3) E-BANKING SERVICES: COMPARATIVE ANALYSIS OF NATIONALIZED BANKS(K.M. Nalawade) OBJECTIVE OF THE STUDY To study concept of e-banking. To study advantages and disadvantages of e-banking.

 To study the comparison of ATM, Net banking and Mobile banking facility used by the customer in nationalized bank. 4) PERCEPTION TOWARDS E-BANKING: A Comparative Study Between Private And Public Banks ( J.S. Arora) To evaluate the various marketing strategies used by the banking industry. To study the effectiveness of different marketing strategies used. To examine the various e-marketing methods used by the service industry. To study the effective e-marketing tools used by private Banks. To study the effective e-marketing tools used by public Banks. To evaluate the comparative analysis between e-marketing tools used in private Bank and public Banks. 5) Customer Satisfaction: A Comparative Analysis of Public and Private Sector Banks in India (Prabhjot Kaur Mahal) Objectives of the Study To identify the banking sector that is largely availed by the customers. To examine the expectations and the level of satisfaction of the customers towards the services rendered by public and private sector banks. To study the preferences and priorities towards types of services provide by the public and private sector banks.

OBJECTIVE OF THE STUDY

1. To access the present scenario of the services of Internet Banking. 2. To study the scope of Internet Banking in future. 3. To study the problems faced by the consumers in availing the Internet Banking Services. 4. To access the satisfaction level experienced by the users of Internet Banking Services.