Escolar Documentos
Profissional Documentos
Cultura Documentos
10
Yes No 90
Interpretation : Most (90%) of the respondent says they have a saving account in a bank.
40 Yes No
60
Interpretation : (60%) of the respondents are using bank facilities and remaining 40% are not well known for the facilities of the internet bank.
3. Frequency of Visiting you bank branch per month Less than 2 2to 3 times 3 to 8 times Over 8 times 20 40 25 15
15
20 Less than 2
25 40
Interpretation : 20% of the respondent says they visit less than 2 times in a bank, 40% of the respondent says 2 to 3 times, 25% says 3 to 8 times and remaining 15% says over 8 times.
4. Do you know about E banking Well Know Just Hear Partly Know No information 55 30 10 5
10
5 Well Know
30
55
Interpretation : 55% of the respondent are know about E banking, 30% of the respondent just hear about the E banking, 10% of the respondent are partly know about the E Banking and remaining 5% have no information about E Banking.
5. Do you know about various facilities on E- Banking. ATM Online Banking Mobile Banking SMS Banking 45 35 12 8
12
35
Interpretation : 45% of the respondent say that they know about ATM facilities of E- Banking, 35% says online banking, 12% says Mobile banking and remaining 8% says sms banking.
6. What banking services do you use which your internet bank offer? Seeking product and rate information Calculate Loan payment information Download loan application Check balance on-line 47 33 15 5
15
5 47
Seeking product and rate information Calculate Loan payment information Download loan application Check balance on-line
33
Interpretation : 47% of the respondent says they are seeking product and rate information service of the internet bank, 33% are saying calculate loan payment information, 15% says download application and remaining 5% saying check balance on-line.
QUESTIONNAIRE Customer Questionnaire Name Age Qualification Address Occupation Contact No. : Any Other Info: ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
9. Do you know about E banking a) Well Know b) Just Hear c) Partly Know d) No information
10.Do you know about various facilities on E- Banking. a) ATM b) Online Banking c) Mobile Banking d) SMS Banking
11.What banking services do you use which your internet bank offer? a) Seeking product and rate information b) Calculate Loan payment information c) Download loan application d) Check balance on-line