Kiran Kumar Gawala

E-Mail: gawalakiran@yahoo.co.in
gawalakiran@gmail.com
Phone: +91 9866766177

OBJECTIVE

• Telecom Manager - To aggressively and successfully manage Virtual

communications of offshore development centers, Optical and Copper Network, MSU’s
/ RSU’s operation departments and staff to provide installations, trouble
shooting, maintenance and support for reliability and growth in IT and Telecom
Industries.

COMPETENCY HIGHLIGHTS

• Seven and Half years of Telecom and Network Engineering experience, with a
demonstrated ability to quickly learn and integrate new technology in the
organization.
• Proven success in implementing management, operations, technical and
interpersonal skills to increase productivity, reliability and teamwork to benefit
the organization.
• Team Lead for Installations, migration and maintenance of large scale
network of more than 2lack broadband customers.
• Hands on experience in Optical and copper networking, Ethernet, Switching,
TCP/IP protocol, IP telephony, VOIP and testing and operation of ISDN / PRI
tester, ADSL tester, cable fault locator equipment , OPM, OPLS, splicing machine
and optical time domain reflect meter [OTDR]
• Programming experience in administrating Avaya S8500, S8720 servers, Siemens
Hi-Path 4000 PBX’s, Cisco MP Server 8106, Cisco MP Server 60/120 port, Siemens MP
60/120 port. Avaya MMC.
• Hands on experience on Six Sigma process, quality assessment of ISO 9000-
2000 and Business continuity management.

ACADEMIC AND PROFESSIONAL QUALIFICATIONS

• 2001 Diploma in Electronics & Communication (70%)

QQ Government Polytechnic College. Osmania University.
Hyderabad, A.P.

• Yellow Belt certified from Bharti Airtel on Six Sigma processes.

• Green Belt certified from Satyam Computers services on Six Sigma processes.
• Business Continuity Management Certification from BCMI of Satyam Computer
Services Limited.
KEY ACHIEVEMENTS
• Honored with best performer of the year 2006-2007 in Bharti Airtel Limited
for successfully commissioning of major RSU’s in time without any errors.
• Honored with best performer of the year 2008-2009 within Infrastructure
management services in Satyam Computer Services Limited.
• Honored with best excellence awards from Satyam School of Leadership and
Satyam PPP customer CIGNA.

PROFESSIONAL EXPERIENCE

Nov 2007- Present Asst Manager [Band T]

Satyam Computer Services Limited
Soft Infrastructure Management Group Services
[SSU IMS and N&S]

• Network Manager responsible for Configurations, Installations, trouble

shooting and maintenance of Avaya and Siemens PBX’s, Cisco and Siemens MP Servers
and Voice Mail Servers, VOIP and IP telephony.
• Team Lead a staff of twelve operation administrators and network
technicians. Schedules monthly review meeting to identify gaps, provide feedback
and assistance for reaching business goal and teams individual KRA’s.
• Publishing daily reports and weekly reports of utilization, Traffic Reports
and Trunk Group reports to corporate & others.
• Managing and Analyzing of IT Service Desk and consistently maintaining
Average Resolution Time [ART] within the Service Level Agreement [SLA].
• Verifying a non congested traffic in respective outgoing trunks (service
providers) and in turn augmenting necessary PRI cards and E1s for maintaining the
same.
• Recommended and Implemented high end version of extension digits solution
including centralization of major offshore development centers and agent based
networking operations.
• Implemented online call billing system to keep inform the internal customers
on expenditure incurred on every single call they make – Achieved major cost
reduction for the organization.
• Consistently achieving the highest Customer Satisfaction Rate in ICDI survey
conducted internally across the organization for support units.
• Configured and tested all necessary network platforms under extreme time
constraints resulting in successful customer acceptance.
• Successfully map and execute maintenance activities for network system
integrations and installation of latest technical features.
• Recommended and Implemented Local number availability for internal customers
and clients to login teleconferencing bridge from all the states of India, US, UK
and Australia
• End to end planning of Telecom infrastructure for the upcoming Locations.
• Processing of Payments to the vendors through RTES without any delay.
• Constantly benchmark with best practices on “Virtual communications” with
competitors to enhance the performance at work and proven to be the best in the
Industry.
• Active Involvement in Relationship Management with various service providers
and vendor technical specialist teams for implementations of best tariffs and
integrating new technical updates.
• Effectively utilizes various modes of communications for promoting the best
available virtual services to GO GREEN for internal or external Customers and
Stakeholders.
• Identifying / implementing the improvements in existing processes for
greater productivity and quality on deliverables.
• Prioritizes tasks based on reality and changing customer demands.
• Identified maximum defect area in the operations and implemented Six Sigma
process and achieved greater than four sigma value.

April 2005 to Oct 2007 Team Leader [Executive Technical]

Bharti Airtel Limited
Broadband & Telephone Services Group

• Managed all aspects of several network implementations including network

planning, design, testing, documentation, deployment and maintenance of 50 Remote
Switching Units [RSUs].
• Responsible for complete support, installation, maintenance of Optical and
Copper network from RSU to customer point.
• Manage large team of eighteen Installation and Fault repair engineers and
ten operation and maintenance engineers with one central coordinator.
• Responsible for installation and repair of Voice and Data Net active dells
[NADS] for more than Two Lack broadband customers.
• Responsible for commissioning of AN2K, DSLAM, SDH, uLan, uSDM equipments and
necessary provisioning of additional analog voice cards and data cards are per the
requirement in RSU’s.
• Lead effort to migrate 25K NADS from wall mounted MDF to floor mounted MDF
at major RSUs and converted 80percent of Ariel optical and copper network into
risk free underground.
• Consistently maintained Fault Rate fewer than 5percent out of total NADS and
always presented better mean time to rectification with in SLA.
• Consistently managed mean time to installation more than 90percent with
respect to sales booking.
• Coordinating with contractors and verifying the work done by them in network
deployments and customer end.
• Responsible in approving the newly commissioned RSUs ISP and OSP by checking
specifications and releasing it for Ready for Service.

July 2001 to March 2005 Sr. Engineer [Product Support]

Aishwarya Telecom Limited
Service Assurance Team

• Responsible of hardware and software configuration, installation, repair and

maintenance of telecom testing equipments like cable fault locator, optical light
source, ISDN tester, ADSL tester, OTDR and Splicing machine
• Supervised staff of seven production support engineers and service
engineers.
• Provide technical and cost considerations in service equipment proposals to
satisfy customers.
• Developed training and support plans for technical engineers of various
broadband service providers on testing instruments.
• Responsible for documenting the production and service department day to day
operations for ISO 9000-2000 certification.

PERSONAL

Name : Kiran Kumar Gawala

Age : 28 Yrs
DOB : 23rd April, 1981
Address : 16-9-603/1, Old Malakpet, Hyderabad-36
Languages Known : Telugu, Hindi and English
Pass port : Available

Date:
Place: Hyderabad.
(Kiran Kumar Gawala)