Upgrading Hardware Before Windows XP Installation

HARDWARE ESSENTIALS ANSWERS Question 1: (QID=2244) You need to upgrade the Operating System on the five computers below
to Windows XP. Which will need their hardware upgraded before upgrading the Operating System? 1) CPU: Intel PII 233 MHz-RAM: 128 MB-Hard Drive: 2 GB 2) CPU: AMD 200 MHz-RAM: 128 MB-Hard Drive: 20 GB 3) CPU: Intel PII 333 MHz-RAM: 64 MB-Hard Drive: 3 GB 4) CPU: Intel PII 300MHz-RAM: 128 MB-Hard Drive: 1 GB 5) CPU: Intel PIII 500 MHz-RAM: 256 MB-Hard Drive: 5 GB 1. 1 2. 2 3. 3 4. 4 5. 5 answer(s): 2 4 Explanation: The minimum Hardware requirements for Windows XP are: CPU: Pentium II 233 MHz-RAM: 64 MB-Hard Drive: 1.5 GB [Installation, Configuration and Upgrading] Correct
Question 2: (QID=2137) How can you change an object's icon in Windows 9x? 1. Left-click, change icon button 2. Open Registry, go to icon key, change icon 3. Open My Computer, click corresponding drive letter, file, icon 4. Right-click, properties, short-cut tab, change icon button Correct answer(s): 4 Explanation: [Installation, Configuration and Upgrading]
Question 3: (QID=2192)
What is the device driver architecture used in Windows ME? 1. WDM 2. VXX Correct answer(s): 1 3. VXD 4. DAL 5. DLL
Explanation: The WDM is the device driver architecture that first appeared in Windows 95 OSR2 and has been improved to work with both Windows 98 and Windows 2000.Some drivers originally designed for use with Windows 95 using the WDM may not be compatible with these newer operating systems. This architecture was designed to create a single driver that can be used across the range of Windows operating systems. This offers several benefits: It reduces the cost of providing device drivers, makes devices available on a wider range of platforms, and simplifies distribution. The WDM architecture is arranged in a series of layers, with a hardware device at the bottom and the applications using it at the top. [OS Fundamentals]
Question 4: (QID=2216) Which key do you hold down in order to bypass the autorun feature on a CDROM? 1. CTRL 2. DEL Correct answer(s): 4 3. F8 4. SHIFT 5. F5
Explanation: Holding down shift when putting in a CDROM will bypass the autorun and allow you to view the files on the CDROM. [Diagnosing and Troubleshooting]
Question 5: (QID=2238) Which of the following are ways to access the printers folder in Windows 2000? 1. Start>Settings>Printers 2. Start>Settings>Control Panel>Printers 3. My Computer>Printers 4. Right click on My Computer and select Properties Correct answer(s): 1 2
Explanation: These are all ways to access the printers folder. To view properties on a printer, you can choose Properties from the file menu or right click on the printer icon and select properties. [OS Fundamentals]
For Telnet to work, which of the following TCP ports must you enable? 1. 20 2. 21 3. 23 4. 25 5. 80 6. 139 answer(s): 3 Explanation: Well-Known TCP Ports: 20 - FTP (Data Channel) 21 - FTP (Control Channel) 23 - Telnet 80 - HTTP used for the World Wide Web 139 - NetBIOS session service [Networking] Correct
Question 7: (QID=2247) With Microsofts new anti-piracy scheme, you now must activate Windows XP. If you can not connect to the internet, how must you do this? 1. You must buy an unlock key 2. You can not activate Windows XP without the internet 3. You have to call Microsoft 4. You have to register your copy of Windows XP and then you will receive a key in the mail Correct answer(s): 3 Explanation: You must call Microsoft to activate Windows XP if you do not have the ability to connect that computer to the internet. You then must provide Microsoft with the installation ID and then they will give you a code that will then activate Windows XP. This is all done through the Activate Windows Wizard. [Installation, Configuration and Upgrading]
Question 8: (QID=2153) Which of the following keys can be used to get a Windows 98 computer into Safe Mode? 1. Esc 2. F1 3. F6 4. F8 5. F5 6. Del answer(s): 4 5 Correct
Explanation: In order to boot Windows 9x into Safe Mode, you would use the F8 or F5 keys. The F8 key will present
you with a boot options menu, in which you will be able to specify how you would like to boot your computer. The F5 key will boot directly into safe mode. [Diagnosing and Troubleshooting]
Question 9: (QID=2237) Which of the following services is not commonly provided by an ISP? 1. Newsgroups 2. Internet connection 3. Operating system installation 4. Email 5. Providing an IP address answer(s): 3 Explanation: ISP stands for Internet Service Provider. [Networking] Correct
Question 10: (QID=1753) What command should you use to trace a path to a remote system and report packet losses at each hop along the way? 1. Arp 2. Pathping 3. Ipconfig 4. Nbtstat 5. Netstat 6. Nslookup answer(s): 2 Correct
Explanation: The PathPing tool is a route tracing tool that combines features of Ping and Tracert with additional information that neither of those tools provides. PathPing sends packets to each router on the way to a final destination over a period of time, and then computes results based on the packets returned from each hop. Since PathPing shows the degree of packet loss at any given router or link, you can pinpoint which routers or links might be causing network problems.
Which of the following commands can you use at a RUN prompt in Windows 2000 to quickly display virtually every aspect of your system's settings and resources? 1. msi 2. Msd answer(s): 3 5 3. msinfo32 4. Regedit 5. Winmsd Correct
Explanation: The System Information Tool can quickly display virtually every aspect of a system's settings and resources. The exact features available vary with the operating system involved. Windows NT and later operating systems use MSINFO32. Winmsd will also lauch MSINFO32. In Windows 2000 the WINMSD is a Microsoft Management Console (MMC) snap-in. [Diagnosing and Troubleshooting]
Question 12: (QID=1776) You try to put your laptop running Windows XP into Hibernation mode, but it will not hibernate. What is your computer doing that is keeping you from placing it into Hibernation? 1. Recharging the battery 2. Defragmenting the hard drive 3. Downloading from the internet 4. Burning a CD 5. Windows XP has done away with Hibernation with its advanced battery management. Correct answer(s): 4 Explanation: You can not place a computer into Hibernation while burning a CD. The error message you will receive will be The device driver for the '%device name%' device is preventing the machine from entering hibernation.
Question 13: (QID=2221) Which of the following characters cannot be included in a filename in Windows 2000? 1. * 2. 3. + 4. @ 5. ~ Correct answer(s): 1
Explanation: Windows 2000 filenames can be up to 215 characters long and cannot contain the following: < > / ? * " | [OS Fundamentals]
Question 14: (QID=2195) In Windows 2000, what tools can you use to edit the registry? 1. REGEDT32.EXE and REGEDIT.EXE 2. Only REGEDT32.EXE 3. Only REGEDIT.EXE 4. REGEDT32.EXE if SP1 is applied answer(s): 1 Correct
Explanation: You can view or change the entries using one of the two Registry editors that ship with Windows 2000, REGEDT32.EXE or REGEDIT.EXE. Only the latter is included with Windows 9x. The Registry itself is stored in binary format, so you can't open, view, or edit the contents directly. Don't look for either editor on the Start menu because they are considered too potent for the average user. You must enter the appropriate command name in the Run dialog box to start the editor. Although both programs ship with Windows 2000, REGEDIT.EXE lacks a security menu and does not support several commands available in REGEDT32.EXE. [Diagnosing and Troubleshooting]
Question 15: (QID=2231) ____________ identifies devices that can cause Windows 98 or Windows Me to stop responding (hang) when you start your computer, and then disables them so that they are bypassed when you next restart your computer. 1. HWINFO 2. MSINFO answer(s): 4 3. MSCONFIG 4. ASD Correct
Explanation: ASD stands for Automatic Skip Driver. [Diagnosing and Troubleshooting]
Question 16: (QID=2279) You are a technician working for a big company thatservices computers. A customer who owns a Windows XP
Home computer would like to start backing up her computer every week and you tell her about ntbackup.exe. She calls back and explains that she is unable to find ntbackup.exe. What should you do?
1. Have her go Start > all programs > accessories > system tools > Backup 2. Have her go Start > all programs > accessories > Backup 3. Have her install it off her Windows XP CD 4. Have her go to add/remove programs and install it
Correct answer(s): 3 Explanation: Windows XP Home does not install ntbackup.exe and you can not install it by using add/remove programs. You have to open the Windows XP CD and go \VALUEADD\MSFT\NTBACKUP. This is one of the differences between Windows Home and Professional. [Diagnosing and Troubleshooting]
Question 17: (QID=2185) You are asked to configure a dual boot system. On a modern PC system, what is usually the most critical issue for building a successful dual boot system?
1. File system 2. Processing power 3. SMP support
4. USB support 5. PnP support 6. Drive space
Correct answer(s): 1 Explanation: Before undertaking a multiple operating system configuration, carefully read all relevant documentation for each operating environment. Draw up a compatibility list and make notes on any special requirements. For example, some operating systems allow a dual boot, but only if they are loaded first or last. File systems have to work to the lowest common denominator. For example, you can run a version of DOS or Windows 98 with Windows 2000, but only if you employ a FAT16 file system on at least part of the primary hard drive's primary partition. The older operating systems must reside on this primary partition. You can also use an NTFS partition on the system, but files there will not be accessible when in DOS or Windows 98 mode. [Installation, Configuration and Upgrading]
Question 18: (QID=1759) Which is not a valid way to view the amount of used space on a Windows 2000 drive?
1. Disk Management MMC 2. System Properties control panel 3. In My Computer, right click on drive and select
properties. 4. In Windows Explorer, right click on drive and select properties.
Correct answer(s): 2
Question 19: (QID=2197) What tool can you use in Windows 2000 to find out what services are running currently?
1. System Configuration Utility 2. System Troubleshooter 3. MSD 4. MSI 5. Dr Watson 6. System Services
Correct answer(s): 6 Explanation: This utility is available through administrative tools. It shows what services are running on the machine, their current status, and how they are started. It can be used to stop services for troubleshooting. [Diagnosing and Troubleshooting]
Question 20: (QID=2255) In Windows 2000 and XP, what command can you use to scroll through the previous commands that you have
entered into the command prompt?
1. Ctrl-C 2. The page up and page down buttons 3. The up and down arrow keys 4. The scroll wheel on your mouse
Correct answer(s): 3 Explanation: You can use the up and down arrow keys to go through the last entered commands in the command prompt. This is a feature of Windows 2000 and XP. [OS Fundamentals]
Question 21: (QID=1772) How can you back up your work in Windows XP? (choose all right answers).
1. At the run prompt type ntbackup 2. At the run prompt type backup 3. At the run prompt type xpbackup 4. In the control panel click on performance and maintenance
Correct answer(s): 1 4
Explanation: The real name of the backup utility that comes with Windows XP and 2000 is called ntbackup. You can access this from the run prompt by typing ntbackup.
Many of the system tools can now be accessed by going to the control panel and accessing performance and maintenance. This includes ntbackup. It is shown as a link that says Back up our data. This will just launch ntbackup.
Question 22: (QID=2222) Where are the Windows 2000 registry hive files located?
1. Windows\SYSTEM32\CONFIG 2. WINNT\SYSTEM32\REG 3. Windows\SYSTEM32\HIVE 4. WINNT\SYSTEM32\CONFIG
Correct answer(s): 4 Explanation: Most of the registry(the static items) are contained in hive files which are located in the WINNT\SYSTEM32\CONFIG directory. The 5 hives are SAM, security, software, system and default. [OS Fundamentals]
Question 23: (QID=2164) Which type of network is centrally administered?
1. Peer-to-Peer 2. Client-to-Peer 3. Client-Server
4. Server-to-Peer
Correct answer(s): 3 Explanation: A Client Server network is centrally administered. In a client server network, the server provides information, programs, and devices for the client. [Networking]
Question 24: (QID=1738) To copy all the files and subdirectories from one directory to another use the ________ command.
1. XCOPY /S 2. XCOPY 3. COPY 4. COPY /S
Correct answer(s): 1 Explanation: XCOPY /S copies the files in the source directory and all files in subsequent subdirectories. NOTE: It does not copy hidden or read-only files.
Question 25: (QID=2154) The setup utility used to perform a clean installation of Windows 2000 is?
1. WINNT32.EXE
2. SETUP.EXE 3. RUN.EXE 4. INSTALL.EXE 5. WINNT.EXE
Correct answer(s): 5 Explanation: The setup utility used to perform a clean installation of Windows 2000 is WINNT.EXE. WINNT32.EXE can be used to perform upgrades from earlier Windows versions. [Installation, Configuration and Upgrading]
Question 26: (QID=1771) How do you get to the Recovery Console with Windows XP?
1. Go to Start> Run then type CMD 2. Press F8 during start up 3. Use msconfig 4. Boot to the Windows XP CD
Correct answer(s): 4 Explanation: The recovery console is not the DOS shell you can get to by typing CMD. It is accessed so you can repair Windows XP. There are only 2 ways to get to it: either by installing it before hand or by booting to the Windows XP CD and choosing R for repair, then choosing Manual Repair.
Question 27: (QID=2199) On your Windows 2000 system an application has crashed. Where can you locate the log file created by Dr Watson?
1. \Windows\Drwatson 2. \Windows\ 3. \Windows\System\Drwatson 4. \Windows\System32\Drwatson 5. \Windows\System\Drwatson\logs 6. \Windows\System32\Drwatson\logs
Correct answer(s): 1 Explanation: This system utility can be used to track system events when application faults occur. It creates a log with a .wig extension in the \Windows\Drwatson directory. The log includes an indication of the application that caused the error and the related memory addresses. [Diagnosing and Troubleshooting]
Question 28: (QID=2158) To keep a device from loading in the CONFIG.SYS file, without deleting the entry, you would use which command?
1. REM 2. DIS 3. DISABLE 4. REMOVE
Correct answer(s): 1 Explanation: In order to disable a device in the CONFIG.SYS file, you would use the REM command. The REM command makes the line a remark, rather than an actual command to run. [Diagnosing and Troubleshooting]
Question 29: (QID=2262) You have a user that needs to change settings in the control panel often is having a hard time becoming familiar with XPs new control panel. This user is very familiar with his old control panel in Windows 98. What can you do to help?
1. Tell him to use the control panel in the Computer management console. 2. Tell him to hold down Ctrl key when double clicking on the control panel to make it look like the old Windows 98 control panel 3. Tell him to select Classical view in the control panel 4. He is just going to have to learn to find his way around
Correct answer(s): 3 Explanation: With the new look and feel of Windows XP, the control panel is now grouped into categories. You can switch to a classic view by clicking on the Switch to Classic View link in the upper right-hand corner of
the control panel. [Installation, Configuration and Upgrading]
Question 30: (QID=2213) Which of the following is a valid way to create a shortcut?
1. In Windows Explorer, click once on the item to highlight it and select Create Shortcut from the File menu. 2. In My Computer, click once on the item to highlight it and select Create Shortcut from the File menu. 3. In My Computer, click File then New and select Shortcut. 4. In Windows Explorer, click File then New and select Shortcut.
Correct answer(s): 1 2 3 4
Explanation: [OS Fundamentals]
Question 31: (QID=2138) You are having problems when Windows 98 boots. How can you create a log file that records the events on bootup?
1. Hit ESC as soon as Windows starts, then select the Log option
2. Hit F5 as soon as Windows starts, then select the Log option 3. Hit F8 as soon as Windows starts, then select the bootlog.txt option 4. Hit F2 as soon as Windows starts, then select the Troubleshoot option
Correct answer(s): 3 Explanation: [Diagnosing and Troubleshooting]
Question 32: (QID=2177) If you double-click on a .reg file what will happen?
1. It is deleted 2. It opens the Registry 3. It opens a text editor 4. It copies and backs up the file to the Registry
Correct answer(s): 4 Explanation: [OS Fundamentals]
Question 33: (QID=2175) Your Windows 9x system will boot from a floppy disk but not from a hard drive, which of the following should you do first?
1. Verify the presence of the 2 hidden system files
(IO.SYS and COMMAND.COM) 2. Verify that there is a DOS sub-directory on the hard drive 3. Replace the hard drive 4. FDISK the hard drive
Correct answer(s): 1 Explanation: First thing is to check for the 2 hidden system files IO.SYS and COMMAND.COM. If these files are missing, the operating system will not boot. [Diagnosing and Troubleshooting]
Question 34: (QID=2210) The extensions for some file types are not showing on your Windows 2000 Professional computer. How do you correct this?
1. In My Computer or Windows Explorer select Folder Options from the Tools menu. In the View tab uncheck the Hide Extensions for Known Filetypes checkbox. 2. In My Computer or Windows Explorer select Folder Options from the View menu. In the View tab check the Show All Files radio button. 3. Right click on the Taskbar and select Properties from the menu. In the Taskbar Options tab, check the Show All Files checkbox. 4. None of the above
Correct answer(s): 1 Explanation: By default, the Hide Extensions for Known File Types box is checked. The Show All Files Radio button in the view tab is used to display hidden and system files. [Diagnosing and Troubleshooting]
Question 35: (QID=2191) Windows 2000 creates several logs during the installation process. Which file contains an action log describing every step that Setup performs in chronological order?
1. Setupact 2. Setupapi 3. Setuplog 4. Setup 5. Setups 6. Setuperr
Correct answer(s): 1 Explanation: Windows 2000 creates several logs during the installation process that can be accessed with a text editor. They are usually located in the \Winnt directory. They include the following:
Setupact contains an action log describing every step that Setup performs in chronological order. It also includes the errors that are written into the error log.
A quick scan of this file can often pinpoint a device driver that did not load or a file that was not copied.
Setupapi is a log of the installation of the different device classes on the computer.
The Events Log can be accessed if the installation completes but you are still having trouble with a service that fails to start. This utility can be accessed from the Control Panel under Administrative Tools. [Installation, Configuration and Upgrading]
Question 36: (QID=2284) You upgrade a user's computer from Windows NT Workstation to Windows XP Professional. After completing the upgrade, the user complains that they no longer have the "My Computer" icon on their desktop. Which of the following will place these icons on the desktop?
1. There is no My Computer in Windows XP 2. Change the start menu to Classic Start Menu in the Taskbar and Start Menu Properties 3. Change the start menu to Category Menu in the Taskbar and Start Menu Properties 4. Change the start menu to Classic Start Menu in the Display Properties 5. Select the checkboxes corresponding to the icons that you wish to have displayed in the Desktop Items dialogue
box of the Display Properties 6. Drag and drop shortcuts to the desktop from the start menu
Explanation: The default settings in XP do not provide a My Computer, My Documents, or My Network Places icons on the desktop. You can either change to the classic start menu, or select the icons you wish to have appear in the Desktop tab of the Display Properties.[Diagnosing and Troubleshooting]
Question 37: (QID=2254) Working as helpdesk technician, you have a customer who asks you why his power button puts his laptop into hibernation instead of just shutting it off. How can you tell him to change his settings so that his laptop will do what he wants?
1. This can only be done by accessing the BIOS. 2. This can be done by accessing the system applet in the Control Panel. 3. This can be done using the Display applet in the Control Panel. 4. You can not change this setting. This setting is done by the maker of the laptop. 5. You can do this by right clicking on My Computer and
choosing Management.
Correct answer(s): 3 Explanation: The power button properties can be changed by accessing the display applet in the control panel or right clicking on the desktop and choosing properties, then going to the Screen Saver tab and then the Power Button. After that you will have to choose the Advanced tab and you will then see where you can change the action that is taken when you hit the power button. [Diagnosing and Troubleshooting]
Question 38: (QID=1750) What files are included in a Windows 2000 emergency repair disk (Choose all that apply)?
1. AUTOEXEC.NT 2. CONFIG.NT 3. SETUP.LOG 4. WIN.INI 5. BOOTSECT.DOS 6. None of the choices
Correct answer(s): 1 2 3
Explanation: The final task is to create an emergency repair disk (ERD). This disk contains three files needed to restore the original registry created during the
setup process. This is a change from Windows NT 4.0, which actually saved a copy of the registry on the ERD. The Windows 2000 ERD contains the AUTOEXEC.NT, CONFIG.NT, and SETUP.LOG files. AUTOEXEC.NT and CONFIG.NT are used to initialize the MS-DOS environment, and SETUP.LOG lists the files installed by Setup, as well as their CRC (cyclical redundancy check) data for use during the repair process. The ERD is not a bootable disk, and by itself cannot repair anything.
Question 39: (QID=2248) You have just installed Windows ME on a PC and realize that you have formatted this computer with FAT 16 instead of FAT 32. Because of the advantages of FAT 32, you wish to fix this oversight. How can you do this?
1. From the RUN prompt type A:\Format C:\ |FAT32 2. From the RUN prompt type CVT.exe 3. From the RUN prompt type Driver Converter 4. Go Start>Programs>Accessories>System Tools>Drive Converter 5. You can not directly convert FAT16 to FAT32. You will have to back up all the information you want to save and reformat and reinstall if that is your system partition
Explanation: There are two tools you can use to convert
FAT16 to FAT32. They are called CVT.EXE and CVT1.EXE. CVT.EXE is the command prompt tool and CVT1EXE is the Windows-based tool. When accessing CVT1.EXE in Windows, it shows up as drive converter. This is found in the System Tools folder. [Diagnosing and Troubleshooting]
Question 40: (QID=1774) There is a Windows XP computer on your network that seems to be able to connect to the network but you can not ping it. Why?
1. You do not know the MAC address 2. You are using a Windows 98 computer 3. The network interface is going bad 4. Windows Firewall is enabled 5. The network cable attached to the computer is going bad 6. Another computer is already pinging the computer
Correct answer(s): 4 Explanation: Windows XP firewall by default will not return a ping echo request.
Question 41: (QID=2182) Your boss wants to set up a computer at home for multimedia and gaming. Why would you discourage her to run Windows NT at home?
1. It lacks a range of drivers for scanners 2. It lacks a range of drivers for sound cards 3. It lacks a range of drivers for many desktop components 4. It is geared towards corporate use
Explanation: Power users and those using computers for scientific and technical applications often require more powerful systems than the average office worker. Network servers require higher degrees of reliability, security, and advanced management tools. To meet those needs, Microsoft developed another series of operating systems, calling the initiative New Technology (NT). The result was the Windows NT platform. Windows NT lacked a range of drivers for scanners, sound cards, and similar desktop components. There are still significant numbers of computers running Windows NT 4.0. The majority of these installations are servers. For home use, you should recommend Windows XP. [Installation, Configuration and Upgrading]
Question 42: (QID=2260) You are working as an A+ technician in a small computer shop. A customer brings in a Windows XP PC that has a virus. This virus is known to you, and you know this
particular virus renames the Windows folder and then deletes itself. The hard drive is formatted NTFS. How can you rename that folder without reinstalling the Operating System?
1. Boot the PC into safe mode and then rename the system folder. 2. Use Last Known Good Configuration 3. Boot to the Recovery Console and use the REN command 4. Boot to a Windows 98 boot disk and use the Rename command
Correct answer(s): 3 Explanation: Of the available answers, the only one that will work is the Recovery Console since the boot files will point to the wrong folder. The system will not be able to boot at all, let alone to the boot menu. Since the hard drive is formatted with NTFS, the Windows 98 boot disk will not be able to read it. [Diagnosing and Troubleshooting]
Question 43: (QID=2280) What protocols can you use over an IEEE 1394 (Fire wire) Network.
1. IP-v4 2. IP-v6 3. NetBEUI
4. IPX 5. AppleTalk
Correct answer(s): 1 Explanation: IP version 4 is the only protocol that Windows supports to use in networking with IEEE 1394 (Fire wire). [Networking]
Question 44: (QID=2269) You need to map a network drive while using Windows XP. How do you start the Map Network Drive wizard?
1. By typing Net Use 2. By right clicking on My Network Places and choosing Map Network Drive 3. By selecting the Tools menu from any folder and choosing Map Network Drive 4. You can only map a network drive if you are the Network Administrator 5. By Selecting the View menu in any window and selecting Map Network Drive
Explanation: The Map Network Drive option is included with every System Window under the Tools menu. Also, you can right click on My Network Places and you will see the option again. The net use command can be used to map
a network drive, but will not start the Wizard. [Networking]
Question 45: (QID=1764) What is the minimum CPU that Windows XP will run on?
1. 133 MHz 2. 233 MHz 3. 333 MHz 4. 100 MHz 5. 300 MHz
Correct answer(s): 2 Explanation: According to Microsoft, the minimum processor that Windows XP Home or Professional will install on is any Intel or AMD 233 MHz or higher processor.
Question 46: (QID=1741) Which of the following event types are logged by the Event Viewer.
1. Application 2. System 3. Security 4. Boot 5. Crashes
Explanation: The Event Viewer is used to log System, Program and Security events.
Question 47: (QID=2283) You upgrade a Windows 95 Computer to Windows 2000. You discover that one of your applications is no longer working properly. What should you do?
1. Run DSKCHK 2. Run MSCONFIG 3. Perform a clean install of Windows 2000 4. Reinstall the application
Correct answer(s): 4 Explanation: Reinstalling the application will repair any registry values and missing or corrupt files. [Diagnosing and Troubleshooting]
Question 48: (QID=2127) The ATTRIB +R command can be used to:
1. Restore a damaged file 2. Mark a file as read-only 3. Rename a file
4. Rewrite a file
Correct answer(s): 2 Explanation: ATTRIB +R command can be used to make a file a read-only file which will prevent users from making any changes to the file. [OS Fundamentals]
Question 49: (QID=2126) Which of the following will give you information about how much memory you have and how it is being used?
1. MEMMAKER 2. MEM 3. CHKDSK 4. MEMSIZE
Correct answer(s): 2 Explanation: MEM is a command line utility that provides information about how much memory the system has and how it is being used. [OS Fundamentals]
Question 50: (QID=2215) In a typical Windows 98 installation, where is the Windows Desktop located in the file system?
1. C:\Windows\System\Desktop 2. C:\Windows\Desktop
3. C:\System\Desktop 4. A:Desktop
Correct answer(s): 2 Explanation: The desktop is the first "screen" that you see after Windows loads. All of the icons on the desktop are shortcuts to other files and applications. [OS Fundamentals]
Question 51: (QID=2157) What is a device driver?
1. A device driver is a program that will allow your computer to control and communicate with a device 2. A device driver is the boot file for DOS 3. A device driver allows for multiple user settings 4. A device driver is a program that will disable devices attached to your computer
Correct answer(s): 1 Explanation: A device driver is a program that will allow your computer to control and communicate with a device. Device drivers are commonly found on the setup disk provided with a new hardware device. [Installation, Configuration and Upgrading]
Which of the following is used to set up a primary DOS partition?
1. PART 2. FORMAT 3. MIRROR 4. FDISK
Correct answer(s): 4 Explanation: FDISK is a utility to partition a disk before it can be formatted.
Question 53: (QID=2167) What is the smallest unit of storage windows 9x can access on a hard drive?
1. file 2. track 3. sector 4. cluster
Correct answer(s): 4 Explanation: Clusters are organizational units used with disk drives to represent one or more sectors of data. These structures constitute the smallest unit of storage space on the disk. [OS Fundamentals]
Question 54: (QID=2253) Where do you find My Network Places in Windows XP Professional?
1. Start menu 2. At the run prompt type network 3. My Computer 4. My Documents
Explanation: [Networking]
Question 55: (QID=2133) Which of the following describes the correct way to change your virtual memory settings in Windows 9x?
1. Go to control panel, swap file settings 2. Go to control panel, system, performance tab, virtual memory 3. Go to control panel, virtual memory, settings 4. Go to file manager, swap file, virtual memory settings
Correct answer(s): 2 Explanation: Here users can specify their own virtual memory settings (swap file settings). [Installation, Configuration and Upgrading]
Question 56: (QID=2147) You encounter a hard disk that will no longer boot. After booting with an emergency boot floppy and running an anti-virus program, you successfully remove the virus that infected the boot sector of the hard disk. What command could you use to restore the boot record of the hard disk?
1. FORMAT 2. FDISK /MBR 3. MIRROR 4. RESTORE
Correct answer(s): 2 Explanation: You can restore the boot record of the hard disk using FDISK /MBR (Master Boot Record). [Diagnosing and Troubleshooting]
Question 57: (QID=2271) Where is the default place to find sound and music files in Windows XP?
1. Desktop 2. My Music 3. My Sounds 4. My Tunes
Correct answer(s): 2 Explanation: By default, the place that Windows XP and other sound and music applications save music and sound files is My Music. This folder is located inside the My Documents folder. [OS Fundamentals]
Question 58: (QID=1754) You are running Task Manager on Windows 2000. Which of the following tabs are available for use (Choose all that apply)?
1. Applications 2. Processes 3. Performance 4. Network 5. Advanced
Explanation: Windows 2000 offers Task Manager, a utility that is not available in Windows 9x. You can access this utility by pressing Ctrl+Alt+Del while the system is running. It offers three tabs: Applications, Processes, and Performance. Task Manager lets you quickly see which applications and processes are running and how the system is using CPU (central processing unit) and memory resources. Extremely high CPU usage is an indication
that something is not running right or that the system is running low on resources and needs to be reconfigured. If you suspect an application is causing a problem, close it and observe the relative change in system resources. Task Manager is shown in Figure 21.5 with the Processes tab selected and in 21.6 with the Performance tab selected.
Question 59: (QID=2198) Under Windows 2000 and 98, what scheduling tools can be used to automatically run system maintenance utilities?
1. Windows Maintenance Wizard 2. Task Scheduler 3. WSH 4. cron 5. crontab
Explanation: These are scheduling tools that can be used to automatically run tools such as Backup, ScanDisk, and Disk Defragmenter at regular intervals. There are operating system-specific variations. Cron is used on Linux systems. [Installation, Configuration and Upgrading]
Question 60: (QID=2273) What key can you hit to access help?
1. F1 2. F8 3. Delete 4. Break
Correct answer(s): 1 Explanation: In Windows, if you hit the F1 key, it will bring up Help. [Diagnosing and Troubleshooting]
Question 61: (QID=2224) Which of the following file systems are supported by Windows 2000?
1. FAT16 2. FAT32 3. NTFS 4. HPFS
Explanation: HPFS stands for High Performance File System and is used with OS/2 operating systems. This file system can only be accessed by Windows NT 3.51 and OS/2. [Installation, Configuration and Upgrading]
Question 62: (QID=2267) You just installed a new anti-virus application on your Windows XP computer and you would like to configure the software. The owners manual instructs you to access the utilitys own control panel applet that was installed into the control panel. Your systems control panel is set to use categorical view. Without changing to classical view, where can you access these items?
1. Performance and Maintenance 2. Printers and other Hardware 3. Add, Remove Programs 4. Non Microsoft Items 5. None of the above
Correct answer(s): 5 Explanation: You can access the control panel applets that 3rd party applications install in your control panel by using the Other Control Panel Options that you will find on the right side tool bar. [OS Fundamentals]
Question 63: (QID=2202) What switch for the command IPCONFIG can you use to display the detailed configuration report for all interfaces on a networked computer?
1. /all 2. -a 3. -detail 4. /d
Correct answer(s): 1 Explanation: IPCONFIG is a command-line tool that displays the current configuration of the installed IP stack on a networked computer. When used with the /all switch, it displays a detailed configuration report for all interfaces, including any configured WAN miniports (typically used for remote access or VPN connections). Output can be redirected to a file and pasted into other documents. [Networking]
Question 64: (QID=2201) What command should you use to release a DHCP lease?
1. ARP 2. Hostname 3. IPCONFIG 4. Nbtstat 5. Netstat 6. Netdiag
Correct answer(s): 3 Explanation: IPConfig is a command-line tool that displays the current configuration of the installed IP
stack on a networked computer. When used with the /release switch this command will drop an IP addressed provided by DHCP. [Networking]
Question 65: (QID=2209) For Windows 2000 to fully utilize dual processors, which feature is necessary?
1. SMP 2. DMP 3. DIMM 4. RDRAM 5. PPLP
Correct answer(s): 1 Explanation: It provides SMP (symmetric multiprocessing) support, allowing the system to use more than one processor at the same time. Windows 2000 Professional supports two processors per platform and other versions in the Windows 2000 family can operate up to 32 processors at the same time. [Installation, Configuration and Upgrading]
Question 66: (QID=2207) What command can you use at a Windows 98 command prompt to fix registry problems?
1. scanreg /fix 2. scanreg /f 3. scanreg /s 4. Recovery Console 5. MSI
Correct answer(s): 1 Explanation: Each time a Windows 9x system is started, the Registry Checker automatically inspects and backs up the Registry. If it finds errors, the Registry Checker first tries to fix a problem itself by restarting the computer and examining the current Registry file in scan mode. If possible, it fixes any errors and then starts the operating system normally. If the fault creates a situation where there's not enough memory to properly run the Registry Checker, you are prompted to reboot the system and run the program yourself. To do so you must start it at a DOS prompt with the /fix option. Reboot the system and press F8 as soon as the POST is completed. Choose the Start With Command Prompt Only mode option, and type scanreg /fix when the DOS prompt appears. [Diagnosing and Troubleshooting]
Question 67: (QID=2242) What is the application that is used to view web pages?
1. Web browser 2. Web Server
3. FTP Client 4. SMTP Server
Correct answer(s): 1 Explanation: Web browsers are used to display web pages. Common web browsers include Internet Explorer and Netscape Navigator. [OS Fundamentals]
Question 68: (QID=2264) When working with Windows XPs Control panel set to categorical grouping, which group would you find the system icon in?
1. Performance and Maintenance 2. Printers and Other Hardware 3. Accessibility Options 4. Sound, Speech, and Audio Devices 5. User Accounts
Question 69: (QID=1755) Windows 2000 can run on which of the following processor platforms (Choose all that apply)?
1. Cyrix 6x86
2. Intel Celeron 3. AMD K7 4. Intel Pentium III 5. DEC Alpha 6. Power PC
Correct answer(s): 1 2 3 4 5
Explanation: Windows 2000, like its Windows NT predecessor, is able to run on both CISC (complex instruction set computing, like the Intel Pentium) and RISC (Reduced Instruction Set Computing, like the DEC Alpha)-based CPUs.
Question 70: (QID=2223) What can the bootable partition of a system also be called?
1. Extended 2. Volume 3. Logical Drive 4. Active
Correct answer(s): 4 Explanation: There can be only one active partition at any given time. [Installation, Configuration and Upgrading]
Question 71: (QID=2282) You are trying to upgrade your system from Windows 98 to Windows 2000 but the system hangs during installation. What most likely needs to be disabled in order for this to work?
1. Drive compression 2. Plug and Play in the BIOS 3. BIOS Anti-virus software 4. BIOS Shadowing
Correct answer(s): 3 Explanation: Anything which interrupts or delays the boot process can cause the installation to fail. When you first start the PC, enter your BIOS and disable the anti-virus. [Diagnosing and Troubleshooting]
Question 72: (QID=2145) Which of the following can be used to detect the presence of hidden files?
1. SCANDISK 2. CHKDSK 3. DRWATSON 4. PEEPER
Explanation: CHKDSK can be used to detect the presence of hidden files. [OS Fundamentals]
Question 73: (QID=2246) You have been put it charge of ordering all the components for your companys desktop computers. You will be installing Windows XP and you have to make sure that the components that you are ordering will be compatible with Windows XP.
1. The only way is to go to each manufacturers website and look up the compatibility. 2. Read the manual that comes with Windows XP 3. Look on Microsofts web site and search the Windows Catalog 4. Check the HCL list on the Windows XP CD
Correct answer(s): 3 Explanation: The Windows Catalog offers the most updated list of compatible hardware. The Windows XP CD has a hardware compatability list on it, however, it is not as current as what is in the Windows Catalog. [Installation, Configuration and Upgrading]
Question 74: (QID=2148) Which of the following would you not find in the Windows Control Panel?
1. Fonts 2. Printers 3. System 4. Virus
Correct answer(s): 4 Explanation: Virus would not be found in the Windows Control Panel. You will see Font, Printer, and System icons in the Control Panel. [OS Fundamentals]
Question 75: (QID=1768) Which log file would you check if you wanted to see which components were installed during setup?
1. Install.log 2. addremove.log 3. setuplog.txt 4. Install.txt 5. installlog.txt 6. setup.txt
Correct answer(s): 3 Explanation: The SETUPLOG.TXT file is a hidden ASCII text file that resides in the root directory after running setup. This file records all the options the user chose during the setup process.
Question 76: (QID=1731) In Windows XP, a hard drive can be searched for lost allocation units using:
1. FDISK 2. SCANDISK 3. DEFRAG 4. CHKDSK 5. FORMAT
Correct answer(s): 4 Explanation: CHKDSK is a command line utility that checks a hard drive for lost allocation units and attempts to recover them. ScanDisk was a similar utility, but was only included in DOS 6.x and Windows 9X.
Question 77: (QID=2265) When working with Windows XPs Control panel set to categorical grouping, in which group would you find where to change the sound scheme?
Question 78: (QID=2217) Which key combination will open the start menu?
1. ALT + TAB 2. ALT + ESC 3. CTRL + TAB 4. CTRL + ESC
Correct answer(s): 4 Explanation: Once the start-menu is open the arrow keys can be used for navigation. This can be helpful if the mouse fails. [OS Fundamentals]
Question 79: (QID=2241) Windows 2000 and Windows XP are 32-bit operating systems that are not based on DOS. Which of the following is used to support DOS applications in Windows 2000 and XP?
1. TSRs 2. VDMs 3. Virtual Memory 4. VXDs
Correct answer(s): 2 Explanation: NT/2000 supports DOS applications via VDMs(Virtual DOS Machines). A VDM is a Win32 application that creates an environment where DOS applications can run. It does this by making the NT Workstation resemble a DOS environment and tricks the DOS applications into thinking that they have unrestricted access to the computer's hardware. [OS Fundamentals]
Question 80: (QID=1760) When booting a Windows 98 computer, you receive the error message Bad or Missing Command.com. How do you fix this?
1. Boot into safe mode 2. Boot with a Windows startup disk and type SYS C: at a command prompt 3. Use the emergency repair disk 4. Format the hard drive and reinstall Windows
Correct answer(s): 2 Explanation: Bad or Missing COMMAND.COM means that the OS is unable to locate the file COMMAND.COM. SYS C: will copy the system files to the hard drive.
Question 81: (QID=2176) What is the command line interpreter for DOS?
1. command.com 2. cmd.com 3. config.sys 4. autoexec.bat
Correct answer(s): 1 Explanation: COMMAND.COM The DOS command interpreter that is loaded at the end of the boot-up process. [OS Fundamentals]
Question 82: (QID=2243) You have a home office with 5 computers running Windows XP. You wish to be able to connect all of them to the internet with your dial-up connection. What is the easiest way to accomplish this?
1. Buy a router 2. Enable ICS 3. Install a modem in every computer and have them all dial up at the same time 4. Set up a firewall
Correct answer(s): 2 Explanation: Microsoft's implementation of NAT is called Internet Connection Sharing (ICS) and is supported by Windows 98SE, Windows 2000 and Windows XP. While most firewalls and routers include NAT, this would not be the
easiest and certainly not the cheapest options. [Networking]
Question 83: (QID=1752) In Windows 2000, after the POST process what key can you press to make the boot menu available?
1. F8 2. F6 3. F4 4. F2 5. F1 6. CTRL + ALT + DEL
Correct answer(s): 1 Explanation: Both Windows 98 and Windows 2000 offer a safe mode, which loads the operating system with only a minimal set of drivers and a simple 16-color VGA display. To enter this mode press F8 just after the POST concludes. A menu appears, offering several alternate methods of booting the system. This mode is automatically invoked on startup in some versions of Windows if the system was shut down improperly.
Question 84: (QID=2236) What service is responsible for resolving IP addresses to internet domain names?
1. DNS 2. WINS 3. DHCP 4. FTP
Correct answer(s): 1 Explanation: DNS stands for Domain Name Service. [Networking]
Question 85: (QID=2220) Which of the following files is not required in order to boot a Windows 2000 system on an Intel based system?
1. NTLDR 2. OSLOADER 3. NTDETECT 4. NTOSKRNL
Correct answer(s): 2 Explanation: OSLOADER is required for RISC based systems only. [Installation, Configuration and Upgrading]
Question 86: (QID=2155) The easiest way to install a printer is to use which of the following?
1. DOS 2. The Add New Hardware Wizard 3. The Add Programs Wizard 4. The Add Printer Wizard
Correct answer(s): 4 Explanation: The easiest way to install a printer is to use the Add Printer Wizard. The Add Printer Wizard will walk you through all of the steps required to install and configure a printer. The Add Printer Wizard may be accessed from the Printers folder. [Installation, Configuration and Upgrading]
Question 87: (QID=1762) You send a print job to a printer and do not receive any visible error messages. The job shows up in the queue but is not printing. What is most likely the problem?
1. The printer is not on 2. Your system needs to be rebooted 3. The spool folder is corrupt 4. The printer is offline
Correct answer(s): 4 Explanation: If the printer is set offline it will not print. A printer being set offline with a user-intervention required message may mean that something is wrong with the printer.
Question 88: (QID=2258) How do you turn off the visual effects in Windows XP?
1. Use the System applet in the Control Panel 2. Use the Display applet in the Control Panel 3. Use the Visual Effects MMC 4. Right click on the Hard drive and choose the Performance tab 5. You have to edit the registry HKEY_CURRENT_CONFIG
Correct answer(s): 1 Explanation: To change the visual effects settings in Windows XP, you need to use the System Applet. There are a couple of different ways to get here - You can right click on My Computer, select Properties, choose the Advanced tab, then click on the Performance button. Or you can go to the System control panel, choose the advanced tab and click on the Performance button.[Diagnosing and Troubleshooting]
Question 89: (QID=2183) You are manage the in-house computer systems for ABC company. Why would you recommend Windows 2000 over NT?
1. It extends the functionalities of NT 2. It provides full support for Plug-and-Play
3. It fully supports USB 4. It fully supports IrDA 5. It fully supports IEEE 1394
Explanation: Windows 2000 is the successor to Windows NT (during its early development it was called Windows NT 5.0). In spite of the name change, Windows 2000 is built on a solid Windows NT foundation. In many ways, Windows 2000 combines the best of Windows 98 and Windows NT. It offers and extends the multiprocessor support, advanced security and administration tools, NTFS (NT file system), and robust network capability found in Windows NT. Like Windows 98, it provides full support for Plug-and-Play installation of new hardware including USB, IrDA (Infrared Data Association), and IEEE 1394 devices. [Installation, Configuration and Upgrading]
Question 90: (QID=2250) How can you launch the Event Viewer in Windows XP?
1. From the run prompt type eventvwr 2. Start>All programs>Accessories>System tools>Event Viewer 3. From the run prompt type evrvr.msc 4. Right click on My Computer then select Manage 5. Go to the administrative tools folder in the control
panel
Explanation: Event Viewer can be accessed in many different pre-set ways including typing EVENTVWR at the run prompt, looking in the administrative tools folder, or right clicking on My Computer and choosing management. You can also type MMC at the run prompt and add the Event Viewer to a custom Management Console. [OS Fundamentals]
Question 91: (QID=2128) You receive an error message that your 9GB hard drive is out of space. However, when you run DIR, the total size of your files add to less than 9GB. How do you account for this difference?
1. Rounding 2. Hidden files 3. Math error 4. Drive specifications are in hexadecimal, whereas the DIR command calculates in decimal
Correct answer(s): 2 Explanation: Hidden files take up space which is not shown by the DIR command. [OS Fundamentals]
Question 92: (QID=1744) How do you display the task manager in windows 2000 (choose 3)
1. Press CTRL, SHIFT and ESC 2. Press delete, page down and number lock 3. Right click on the taskbar and select task manager 4. Press CTRL, ALT, DEL. Then click the Task Manager button.
Explanation: Pressing the right click on the taskbar and choose Task manager, or Ctrl+Alt+Del or Ctrl+Shift+Esc will display Task Manager utility.
Question 93: (QID=2226) You have a computer with Windows 98 on it and you dual-boot it with Windows 2000. Now you are no longer able to access Windows 98. What most likely happened?
1. Windows 2000 was installed onto a different drive than Windows 98 2. Windows 98 and Windows 2000 cannot be dual booted 3. The Windows 98 WIN.INI file was overwritten 4. The partition was converted to NTFS during the installation of Windows 2000
Correct answer(s): 4 Explanation: Windows 98 does not support the NTFS file system. [Diagnosing and Troubleshooting]
Question 94: (QID=1756) Entering CMD into the run dialogue box will open a command prompt in which of the following operating systems?
1. Windows 98 2. Windows NT 3. Windows 2000 4. Windows XP
Explanation: In Windows 9x the entry would be COMMAND.
Question 95: (QID=2208) Which tools does Windows 98 offer to help resolve printing problems?
1. Print Troubleshooter 2. Printer Wizard 3. Troubleshoot Wizard 4. Printfix
5. Enhanced Print Troubleshooter
Explanation: To help resolve printing problems, Windows 9x offers the Print Troubleshooter. This tool can be found in Windows 9x Online Help. Click the Start menu, then select Help. Windows Online Help opens. Click the Contents tab, select Troubleshoot, and display the topic: If You Have Trouble Printing. The troubleshooter asks a series of questions that lead you through the problem and hopefully provides a solution. [Diagnosing and Troubleshooting]
Question 96: (QID=2257) How does Spyware get onto your computer?
1. It is installed with Windows XP. 2. It is installed along with legitimate free applications that you get on-line. 3. It presents itself as browser plug-ins. 4. It is broadcasted on Broadband internet connections looking for crackable computers 5. It is installed as Internet Explorer tool bar add-ons and password management software
Explanation: [Diagnosing and Troubleshooting]
Question 97: (QID=2129) Which of the following commands would be used to load a device driver into upper memory space?
1. DEVICEHIGH= in the CONFIG.SYS file 2. DEVICEHIGH= in the AUTOEXEC.BAT file 3. LOADHIGH in the CONFIG.SYS file 4. LOADHIGH in the AUTOEXEC.BAT file
Correct answer(s): 1 Explanation: DEVICEHIGH= command loads a device driver you specify into the upper memory area so that more of the conventional memory is free for other functions. [OS Fundamentals]
Question 98: (QID=2225) Which of the following tools reorganizes data on the disk for optimal disk performance?
1. ScanDisk 2. CHKDSK 3. FDISK 4. DEFRAG 5. DRIVESPACE
Correct answer(s): 4 Explanation: In DOS this utility was run from a DOS prompt. In Windows 9x and 2000 this utility can still be run from a prompt or can be accessed at Start>Programs>Accessories>System Tools>Disk Defragementer. Windows NT did not come with a defragmentation utility, but it has resurfaced again in Windows 2000 and XP. [Diagnosing and Troubleshooting]
Question 99: (QID=1766) Windows XP will no longer allow you to log in after a clean install. It has been 31 days since you installed the Operating System. What did you not do?
1. You have not set up your MSN Passport yet. 2. You did not activate your copy of Windows XP 3. You did not create a User account and you are still using the Administrator account 4. You did not register your copy of Windows XP
Correct answer(s): 2 Explanation: You must activate Windows XP in 30 days from when you installed Windows XP or it will stop you from logging into your desktop. This is a new anti-piracy function.
Which of the following Windows 2000 platforms support quad processor systems?
1. Windows 2000 Professional 2. Windows 2000 Server 3. Windows 2000 Advanced Server 4. Windows 2000 Datacenter Server
Explanation: Windows 2000 is actually a family of four products that all offer the same basic features, user interface, and core technology. The basic features and differences of these versions are:
Windows 2000 Professional: Windows 2000 Professional is considered the desktop version of this operating system. Like Windows 98, it is designed for the single user. It supports dual CPU (central processing unit) operations (SMP, or symmetric multiprocessing), file encryption of sensitive data, automatic system monitoring and advanced troubleshooting tools, NTFS5 support, and dramatically enhanced mobile computing capability over previous versions of Windows NT.
Windows 2000 Server: Windows 2000 Server is the entry-level server platform, replacing Windows NT Server. It extends SMP capability
to four CPUs per machine and adds support for Active Directory services. This is the Windows 2000 enhancement to the domain technology found in Windows NT. Active Directory makes it easy to offer network resources and develop group policies to enable secure sharing of resources like storage media, printers, and Internet access. Windows 2000 Server is designed to offer file, print, and Web services in networks that do not need the more robust features and scalability found in the Windows 2000 Enterprise products.
Windows 2000 Advanced Server: Windows 2000 Advanced Server is a powerful departmental server product. It provides support for up to eight CPUs, up to 8 GB of RAM (random access memory), large scale RAIDs (redundant arrays of independent disks), load balancing, and clustering of two servers.
Windows 2000 Datacenter Server: Windows 2000 Datacenter Server is the most advanced and robust networking platform offered by Microsoft. Like all other Windows networking products, it is only offered through qualified partners who can install and support it. Windows 2000 Datacenter Server is designed for large data warehouses, advanced scientific and engineering applications, and large-scale Web farms. It supports four-way clusters and storage area networks. [Installation, Configuration and Upgrading]
Question 101: (QID=2139) You have several applications running on your Windows 2000 computer, and the one you are currently working on freezes up. What do you do?
1. Turn off PC, then back on again 2. CTRL-ALT-DELETE twice, Control Panel, Programs, Select, End 3. Click "Ignore" and work on the other applications 4. Press CTRL-ALT-DELETE, click on the "Task Manager" button, click on the "Applications" tab, highlight the offending program, and click "End Task"
Correct answer(s): 4 Explanation: The Task Manager allows you to end a problematic task. This will not always recover a system lockup if a 16-bit program freezes when it has control of the processor. [Diagnosing and Troubleshooting]
Question 102: (QID=1736) Can you upgrade a Windows 95 PC to Windows NT?
1. Yes 2. No 3. Yes, but only if you had DOS installed as well 4. Yes, but only NT 3.51
Correct answer(s): 2 Explanation: No, you can't upgrade a Windows 95 to Windows NT as they are based on two completely different technologies.
Question 103: (QID=2150) Conventional memory is used in which area?
1. 640k 1024k 2. 1024k 1088k 3. 0k 640k 4. 4k 644k
Correct answer(s): 3 Explanation: Conventional memory uses the 0k 640k area to operate. Remember the different areas memory operates in for the A+ exam. [OS Fundamentals]
Question 104: (QID=2189) Which of the following is true regarding the creation of the Windows 2000 setup boot disks?
1. You need the distribution CD-ROM 2. You need to have four blank, formatted, 3.5-inch, 1.44-MB disks 3. You need to use the makeboot command 4. You need to have a functioning NIC
Explanation: If you decide to start Setup from floppy disks, you will need a set of boot disks. Here's how to create them from the distribution CD-ROM. Have a computer with access to a CD-ROM drive running any version of MS-DOS or Windows. Have four blank, formatted, 3.5-inch, 1.44-MB disks and label them Windows 2000 Setup Disks 1, 2, 3, and 4. Place the Windows 2000 CD-ROM into the CD-ROM drive. At a command prompt (either MS-DOS or Windows COMMAND.COM), type d:\bootdisk\makeboot a: (where d: is the drive letter of the CD-ROM drive). Insert the first floppy into the primary floppy disk drive(A) when prompted, and follow the instructions when asked to remove and insert the remaining three disks. [Installation, Configuration and Upgrading]
Question 105: (QID=1737) In Windows 98, where do you disable write-behind caching?
1. Boot drive properties, Caching 2. System properties, Caching, Settings, Disable 3. System properties, Performance, File System, Troubleshooting 4. Device Manager, Settings, Caching
Question 106: (QID=2166) What is the effect of defragmenting a computer?
1. Increases size of hard drive 2. Doubles your RAM 3. Speeds up performance 4. Programs are spaced all over the hard drive
Correct answer(s): 3 Explanation: DEFRAG is a way to speed up disk access by combining parts of the files from all over a disk into organized, continuous blocks of clusters. [Installation, Configuration and Upgrading]
Question 107: (QID=2277) How can you fix an application that has performed an illegal operation?
1. Update your BIOS 2. Upgrade your operating system. 3. Update Windows 4. Update your application 5. Reinstall your piece of software 6. Install a new processor
Explanation: Many times an illegal operation will be closed because of an error or bug in either the Operating System or the application after it has shipped. The vender will then fix it and offer an update. [Diagnosing and Troubleshooting]
Question 108: (QID=2142) What does the CTRL-ESC keystroke combination do in Windows?
1. Opens My Computer 2. Opens the Start menu 3. Opens Network Neighborhood 4. Opens Explorer
Correct answer(s): 2 Explanation: CTRL-ESC keystroke combination will open the Start menu in Windows. [OS Fundamentals]
Question 109: (QID=1773) When working with Windows XPs Control panel set to categorical grouping, which group would you access to get to the Device manager?
Correct answer(s): 1 Explanation: You have to get to the system icon before you can access the Device manager. The path would be Control panel > Performance and maintenance group > system > Hardware tab > Device manger button
Question 110: (QID=2188) You need to install Windows 2000 on a newly purchased system. Where can you check the HCL?
1. the HCL.TXT located in the Support folder of the CD 2. Microsoft's web site 3. the HCL.DAT located in the HAL folder of the CD 4. the HAL.TXT located in the i386 folder of the CD
Explanation: Hardware compatibility is much more important with Windows 2000 than with Windows 95 or Windows 98, and you should be sure that the system components are all included on the Windows 2000 hardware compatibility list if at all possible. A copy of the
list is included on the Windows 2000 CD (HCL.TXT, located in the Support folder). If a product isn't listed, you can check the Microsoft Web site for the most current list. The final alternative is to visit the vendor's Web site and see if a Windows 2000 driver or support notes are available there. [Installation, Configuration and Upgrading]
Question 111: (QID=2181) Which of the following are advantages of Windows ME over Windows 98?
1. Users can request the system to be automatically updated over the Internet 2. The availability of System Restore feature 3. A full-fledged multimedia capable Windows Media Player 4. Simplified local area networking via the increased use of wizards
Explanation: Windows Me is more closely linked with the Internet. Users can elect to have the system automatically updated over the Internet via the Microsoft Web site. The System Restore feature makes it just as easy to undo configuration changes and return a computer to a preupdate condition. Windows help is now
presented in a browser window, and the user interface can be tailored to mimic browser operation in many respects. The Windows Media Player is now a full-fledged multimedia tool. Local area networking has been simplified with increased use of wizards for setup of devices like printers and scanners that can be shared. Internet settings can be copied from browser to browser so that multiple computers can share the same logon information and favorites. [Installation, Configuration and Upgrading]
Question 112: (QID=2274) You are using Windows XP and you really hate the fact that the sound volume keeps hiding in the system tray. How can you stop this from happening?
1. Right click on the volume icon and choose always active 2. Right click on the task bar and choose properties 3. Right click on the clock and choose custom notifications 4. Right click on the sound speech and audio devices applet in the control panel and select always show in system tray
Correct answer(s): 3 Explanation: Custom notifications allow you to control the behavior of icons in the system tray. It allows you
to choose whether a particular icon hides when inactive, is always shown, or always hidden. You can access the custom notifications icon by right clicking on the clock or taskbar, or through the Taskbar and Start Menu Properties.
[Diagnosing and Troubleshooting]
Question 113: (QID=2131) Which statement is placed in autoexec.bat to halt its processing until a key is pressed?
1. stop 2. hold 3. pause 4. interrupt
Correct answer(s): 3 Explanation: A pause command halts processing of the autoexec.bat file until a key is pressed. [Diagnosing and Troubleshooting]
Question 114: (QID=2193) In Windows 2000, which of the following files is responsible for examining the system and prociding the computer ID as well as other hardware information?
1. NTLDR 2. BOOT.INI 3. NTDETECT.COM 4. CDLDR 5. BOOTSEC.DOS 6. NTOSKRNL
Correct answer(s): 3 Explanation: NTDETECT.COM examines the system and reports back, providing the computer ID, hard drive adapter type, graphics adapter, keyboard and pointing device, types of communications and parallel ports, and presence of a floppy drive. In the unlikely event that more than one hardware profile has been established for this machine, the user is offered the option of selecting one at this point. (Hardware profiles are usually only necessary in the event that there is legacy non-Plug-and-Play hardware present on the machine.) [OS Fundamentals]
Question 115: (QID=2123) What is the purpose of HIMEM.SYS?
1. It creates upper memory blocks (UMBs) for use by DOS 2. It allows 386, 486, and Pentium processors to operate programs designed for 80286 and older processors 3. It loads DOS into upper memory 4. It allows DOS to use the extended memory in your
computer
Correct answer(s): 4 Explanation: HIMEM.SYS is the device driver that enables DOS to use the High Memory Area that is above 640kb. [OS Fundamentals]
Question 116: (QID=2203) Refer to the screen output below:
Reply from 172.16.99.2: bytes=1450 time<10ms TTL=62 Reply from 172.16.99.2: bytes=1450 time<10ms TTL=62
What utility or command has been used to produce this output?
1. Nbtstat 2. Netstat 3. Netdiag 4. Nslookup 5. Pathping 6. ping
Correct answer(s): 6 Explanation: Ping is the primary tool for troubleshooting IP-level connectivity. Type ping -? at a command prompt to see a complete list of available command-line options. Try pinging the IP address of the
target host to see if it responds. If that succeeds, try pinging the target host using a host name. Ping first attempts to resolve the name to an address through a DNS server, then a WINS server (if one is configured), then attempts a local broadcast. When using DNS for name resolution, if the name entered is not a fully qualified domain name, the DNS name resolver appends the computer's domain name or names to generate a fully qualified domain name. [Networking]
Question 117: (QID=2173) In windows NT how do you find out the current IP address of the computer?
1. Go to the control panel, system, performance 2. Bring up a command prompt, type IPCONFIG, hit enter 3. Look at the DHCP on your server 4. Ask your network administrator
Correct answer(s): 2 Explanation: IPCONFIG A TCP/IP networking utility that can be used to determine the IP configuration of the local machine. [Networking]
Question 118: (QID=2270) There is a Windows XP computer on your network that is functioning properly on the network but you can not ping
it. Why is this?
1. You do not know the MAC address 2. You are using a Windows 98 computer 3. The network interface is going bad 4. Windows Firewall is enabled 5. The network cable attached to the computer is going bad 6. Another computer is already pinging the computer
Correct answer(s): 4 Explanation: Windows XP firewall by default will not return a ping echo request. [Networking]
Question 119: (QID=2230) A Windows 9x user reports that they are receiving an Operating System Not Found error message on boot. What is the first thing that you should check?
1. Make sure that COMMAND.COM is loaded on the system 2. Make sure that there is not a non-bootable floppy in the floppy drive 3. Make sure that the boot order is correct in the BIOS 4. Make sure that an operating system has been installed
Correct answer(s): 2 Explanation: A common cause of this error is booting a system with a non-bootable floppy in the floppy drive.
It can also be caused by missing boot files, however, the floppy drive should be checked first. [Diagnosing and Troubleshooting]
Question 120: (QID=2232) Which tool logs system, application and security events in Windows NT/2000/XP?
1. MSCONFIG 2. WINIPCFG 3. Event Viewer 4. Server Manager 5. Windows Diagnostics
Correct answer(s): 3 Explanation: This tool is a log of system, application and security events(successes and failures). Can be used to obtain more information about system and application errors. [Diagnosing and Troubleshooting]
Question 121: (QID=2122) Which of the following is used to set up a primary DOS partition?
1. PART 2. FORMAT 3. MIRROR
4. FDISK
Correct answer(s): 4 Explanation: FDISK is a utility to partition a disk before it is formatted. [Installation, Configuration and Upgrading]
Question 122: (QID=1742) In order to receive e-mail you normally use which protocol?
1. SMTP 2. POP3 3. STMP 4. 3POP
Correct answer(s): 2 Explanation: In order to receive e-mail you normally use the POP3 protocol. For the A+ exam remember which protocol receives e-mail and which protocol sends e-mail.
Question 123: (QID=2229) What does Error in CONFIG.SYS line XX mean?
1. CONFIG.SYS is missing 2. CONFIG.SYS is loading drivers that do not exist on
the system 3. Syntax error in CONFIG.SYS or AUTOEXEC.BAT 4. COMMAND.COM is corrupt
Correct answer(s): 3 Explanation: XX will be the line number that the error occurred. [Diagnosing and Troubleshooting]
Question 124: (QID=2276) If you receive an illegal operation error what has happened?
1. You are trying to activate a copy of Windows XP that is already activated on a different computer. 2. You were hacking a system and the admin caught you. 3. Your computer is missing a driver for some peripheral 4. You application did something it was not supposed to 5. Your Operating Systems registry is missing
Correct answer(s): 4 Explanation: An illegal operation occurs when your application asks your processor to do something it knows it can not do. A common one is to divide by zero. [Diagnosing and Troubleshooting]
Question 125: (QID=1777) Which of the following statements are true?
1. You can upgrade Windows 2000 Pro to Windows XP Professional 2. You can upgrade Windows 2000 Professional to Windows XP Home 3. You can upgrade Windows XP Home to Windows XP Professional 4. You can upgrade Windows XP Professional to Windows XP Home 5. You can upgrade Windows NT Server 4.0 to Windows XP Professional
Question 126: (QID=2272) You are using Windows XP. A bug in a program has caused 50 of the same file to open. Instead of closing each one individually, how can you do this faster?
1. There is no faster way 2. You can shift left click on one of the buttons in the task bar and all 50 of the windows will be closed at once 3. Right click on one of the buttons in the task bar and choose close all 4. Right click on the button in the task bar and then chose close group
Correct answer(s): 4 Explanation: When you start to run out of room, Windows XP will start to group like windows into one button and add the number of windows represented by that button before the name on the button. If you want to close all of them at once, you can right click on it and chose close group. [Diagnosing and Troubleshooting]
Question 127: (QID=1733) In addition to managing expanded memory, emm386.exe also manages the upper memory blocks.
1. True 2. False
Correct answer(s): 1 Explanation: Emm386.exe manages both expanded memory and upper memory blocks.
Question 128: (QID=2170) How do you enter the advanced options during the windows 2000 boot process?
1. F1 2. F5 3. F8
4. F10
Correct answer(s): 3 Explanation: To enter to advanced mode press F8 when you see the option at boot up. [Diagnosing and Troubleshooting]
Question 129: (QID=1765) You work in desktop support for Big Tech. You have to install Windows XP on a PC that does not have a bootable CD drive. Which of the following methods will allow you to create boot disks?
1. Browse the CD to run makeboot.exe then follow the directions and insert the 4 required floppy disks 2. Browse the CD to run makeboot.exe then follow the directions and insert the 6 required floppy disks. 3. Windows XP boot disks can only be made using a utility that you have to download from Microsofts Web site. 4. Windows XP requires that you have a bootable CD drive and you can not make floppy boot disks!
Correct answer(s): 3 Explanation: The Windows XP CD no longer comes with a utility that will make boot disks!!! You have to go to the Microsofts site and download the utility, and it will require you to have 6 floppy disks.
Question 130: (QID=2140) Where in Windows 9x/2000/XP can you view device properties or remove them completely?
1. System Settings 2. Device Manager 3. Devices in My Computer 4. Explorer Devices
Correct answer(s): 2 Explanation: User can view device properties or remove them completely from Device Manager. [OS Fundamentals]
Question 131: (QID=1730) Which Windows component will allow you to modify the AUTOEXEC.BAT and CONFIG.SYS files, as well as other Windows files?
1. File Manager 2. Sysedit 3. Desktop 4. Drivers
Correct answer(s): 2 Explanation: Sysedit is a program available for quick access and editing of major Windows configuration files.
Question 132: (QID=1770) How do you detect and rid yourself of spyware?
1. A virus scanner 2. This is so new there is not really any way to find and delete it 3. 3rd party tools 4. Windows XP has a built-in spy ware detector 5. You have to use Task Manager to terminate the applications
Correct answer(s): 3 Explanation: There are a number of third party tools like Ad-aware and the Spybot available for download for free. Since these are not viruses, virus scanners will not catch them. Task manager is not feasible because these applications will mask themselves so that you can not tell them from legitimate applications on your computer.
Question 133: (QID=1763) Which of the following must be PnP compatible for Plug and Play to work?
1. BIOS 2. All software applications
3. The device 4. Operating System
Explanation: If one of these items is not PnP compatible then the device will not be automatically detected by the system.
Question 134: (QID=2259) What is the default option for visual effects in Windows XP?
1. Let Windows Choose Whats Best for My Computer 2. Adjust for Best Appearance 3. Adjust for Best Performance 4. Windows Default 5. All Visual Effects On
Correct answer(s): 1 Explanation: Windows XP will try to self-tune when it is installed to balance the best appearance and the best performance. This option is called Let Windows Choose Whats Best for My Computer. [Installation, Configuration and Upgrading]
If a device is not Plug and Play compatible, you cannot install it into the Windows 2000 Operating System.
1. True 2. False
Correct answer(s): 2 Explanation: A device does not have to be Plug and Play compatible in order to install it into the Windows 2000 Operating System. If a device is not Plug and Play compatible you must manually install and configure the device. [Installation, Configuration and Upgrading]
Question 136: (QID=1778) You are a computer technician working for a big chain store. A customer comes in complaining that her son keeps changing her user password and then forgetting it. She has Windows XP and needs some way of being able to reset it down the road. She can log in now. What can you do?
1. Change the password of her user account to blank 2. Teach her how to reinstall Windows XP 3. Teach her how to recover her password through Microsofts on line .Net support 4. Make a password recovery disk 5. Use a hidden account 6. You cannot recover a user account once the password
is lost
Correct answer(s): 4 Explanation: Windows XP comes with the option of creating a password recovery disk in case of a lost password.
Question 137: (QID=2187) The FDISK utility allows you to create or change partitions for which of the following file system types?
1. FAT 2. FAT32 3. NTFS 4. CDFS
Explanation: If you plan on using either a FAT16 or FAT32 file system, and need to either create or change partitions, you will have to use the FDISK utility to prepare the drive. FDISK is a command-line utility that dates to the early days of MS-DOS. Before using FDISK, be sure to back up any needed data that exists on the target drive. Any modification using FDISK immediately results in the destruction of all data on the partition. [Installation, Configuration and Upgrading]
Question 138: (QID=2151) When the USER.DAT and SYSTEM.DAT files are backed up, they are renamed to which of the following?
1. USER.BAK and SYSTEM.BAK 2. USER.OLD and SYSTEM.OLD 3. USER.BAT and SYSTEM.BAT 4. USER.DA0 and SYSTEM.DA0
Correct answer(s): 4 Explanation: When the USER.DAT and SYSTEM.DAT files are backed up, they are renamed to USER.DA0 and SYSTEM.DA0. [Diagnosing and Troubleshooting]
Question 139: (QID=2168) What is the 32-bit command line interpreter in Windows NT, 2000, and XP?
1. cmd.exe 2. cmd.com 3. command.exe 4. command.com
Correct answer(s): 1 Explanation: In Windows NT/2000/XP, the CMD command starts a new instance of the command interpreter and provides the command line prompt. [OS Fundamentals]
Question 140: (QID=1767) While installing Windows XP, what key do you hit when you need to install special mass storage device drivers?
1. You hit F8 when the computer is booting to the CD 2. You hit Esc when prompted to while formatting your new partition 3. You hit F6 when prompted during the first part of the installation 4. You hit the break key when told to just before the installer copies all the files
Correct answer(s): 3 Explanation: During the first part of the installation, you will be prompted to hit F6 if you need to install mass storage device drivers. You will need to do this if your computer has some special hard drive controller. Examples of these controllers would be an EIDE RAID controller or a PCI EIDE expansion card.
Question 141: (QID=2251) In Windows XP and 2000 what is the file extension of a saved Microsoft management console?
1. .MMC 2. .EXE
3. .DLL 4. .MSC 5. .JPG
Correct answer(s): 4 Explanation: The saved Microsoft management console is .MSC. The file extension for a snap-ins is MMC. [OS Fundamentals]
Question 142: (QID=1757) In Windows 2000 and XP, which utility is used to administer hard disks?
1. Disk Administrator 2. FDISK 3. CHKDSK 4. Disk Management MMC
Correct answer(s): 4 Explanation: In Windows 2000 most system administration tasks are performed in the Computer Management Console that contains all of the various Microsoft Management Consoles(MMCs) in one location.
Question 143: (QID=2172) Which of the following utilities can you use to learn the IP address of a domain name?
1. PING 2. TRACERT 3. NSLOOKUP 4. Call the domain provider
Explanation: Answer "Call the domain provider" is not a TCP/IP utility. [Networking]
Question 144: (QID=2233) What does CTRL + SHIFT + ESC do in Windows 2000 and Windows XP?
1. Reboots the computer 2. Pulls up the start menu 3. Launches Windows Explorer 4. Opens the Task Manager
Correct answer(s): 4 Explanation: You can also get to the Task Manager using CTRL + ALT + DEL, although this won't take you directly to it. [OS Fundamentals]
Question 145: (QID=2214) The Device Manager is located in which control panel?
1. Add New Hardware 2. Power Management 3. Regional Settings 4. System
Correct answer(s): 4 Explanation: The Device Manager can also be accessed by right clicking on My Computer and selecting Properties. [OS Fundamentals]
Question 146: (QID=2278) On your Windows XP computer, you download a new audio player. You discover that when you double click on an MP3 file, the new audio player launches and plays them. How can you reset your favorite player as the default player for MP3 files? (choose the best answer)
1. Uninstall the new audio player 2. Configure the the new audio players preferences to disassociate it from mp3 files 3. Uninstall and reinstall your favorite player so that it takes over your mp3 files 4. Go to folder options, then select the file type tab and then change the registration of the file.
Correct answer(s): 4 Explanation: You can change the application that opens
any file type (i.e. .doc .mp3 .txt) by opening Windows Explorer and then selecting tools and then folder options and then the file type tab. This is very useful when you tell Windows XP to always open a file with X application and then change your mind later. [Diagnosing and Troubleshooting]
Question 147: (QID=2200) In Windows XP, what tool offers an online method of quickly identifying and applying updates to the various Windows components?
1. Windows Update 2. Windows Tuning Wizard 3. Windows Plus 4. Windows Watson
Correct answer(s): 1 Explanation: The Windows Update tool offers an online method of quickly identifying and applying updates to various Windows components and related applications such as Microsoft Internet Explorer. [Installation, Configuration and Upgrading]
Question 148: (QID=2263) You are getting tired of the Common Tasks in every window slowing down your already slow computer. How can
you disable this?
1. Reinstall Windows XP and select Classical install 2. Click on the red X in the right of the Common Tasks 3. Control Panel, Folder View, then Folder Options 4. Control Panel, Appearance and Themes, then Folder Options
Correct answer(s): 4 Explanation: You can get rid of the Common tasks folder (the blue side bar in every folder) in the control panel by accessing the Appearance group, then Folder Options. [Installation, Configuration and Upgrading]
Question 149: (QID=1732) Virtual memory is composed of ram and:
1. Himem.sys 2. DOS extensions 3. A swap file 4. A BIOS extension 5. A ROM sub-system
Correct answer(s): 3 Explanation: Virtual memory is the process of using a swap file that is managed by Windows and allows the system to use hard disk space as memory.
Question 150: (QID=1758) In Windows 2000, what is the command line utility used to encrypt data on a NTFS volume?
1. ENCRYPT 2. CIPHER 3. CRYPT 4. None of the above
Correct answer(s): 2 Explanation: Cipher.exe is a command line utility that allows for bulk or scripted file encryption.
Question 151: (QID=2194) In Windows 2000, which of the following are tracked by the System Registry?
1. Hardware 2. Network settings 3. User preferences 4. Storage systems
Explanation: Microsoft Windows treats all the devices, device drivers, software services, and applications that use it as objects. The System Registry tracks and makes
available to the kernel information on all the those objects, hardware, network settings, user preferences, and storage systemsvirtually everything related to system operation. [OS Fundamentals]
Question 152: (QID=2169) How do you create an ERD in Windows NT?
1. rdisk.exe 2. disk administrator 3. erd vreator 4. backup
Correct answer(s): 1 Explanation: To create an ERD, use one of the following methods:
Type rdisk /s in the Open box. Type rdisk in the Open box, and then click Update Repair Info
Question 153: (QID=2174) What is the function of WINS on a network?
1. To resolve NetBios names to IP addresses
2. To assign IP addresses to client computers 3. To resolve FQDN to IP addresses 4. To discover a computer's MAC address
Correct answer(s): 1 Explanation: WINS is a Microsoft specific naming service that can be used to assign IP address to computer domain names within a LAN environment. Microsoft has moved away from WINS with Windows 2000/2003/XP operating systems but is still supported for use with legacy clients. [Networking]
Question 154: (QID=2281) Which Windows Operating Systems can you network with IEEE 1394 (fire wire)?
1. Windows 98 2. Windows NT4 3. Windows ME 4. Windows 2000 5. Windows XP Home 6. Windows XP Professional
Explanation: The only Windows operating systems that support networking with Fire wire are ME and XP Home and Professional. [Networking]
Question 155: (QID=2144) What type of multitasking requires that an application voluntarily relinquish control of the CPU?
1. Non-Preemptive 2. Preemptive 3. Linear 4. Cooperative
Correct answer(s): 4 Explanation: Cooperative multitasking allows all programs to operate in the same memory space and cooperatively share resources. This means the programs are in control of the processor at all times. When the program finishes with the current task, it is supposed to relinquish control to the next program. [OS Fundamentals]
Question 156: (QID=2249) What log file would you check if you wanted to track which software has been installed on a computer?
1. Install.log 2. addremove.log 3. setuplog.txt 4. Install.txt
5. There is no log that will tell us that
Correct answer(s): 3 Explanation: You install any piece of software, an entry is made in the setuplog.txt file. [Installation, Configuration and Upgrading]
Question 157: (QID=2178) Which of the following are required for Windows 9x startup?
1. IO.SYS 2. MSDOS.SYS 3. COMMAND.COM 4. CONFIG.SYS
Explanation: IO.SYS, MSDOS.SYS and COMMAND.COM must not be removed/moved in order for Windows 9x to startup. [OS Fundamentals]
Question 158: (QID=1746) What service resolves the computer name to an IP address?
1. WINS
2. DHCP 3. Domain Name Service 4. Name Resolution Service
Correct answer(s): 1 Explanation: WINS is a Microsoft specific naming service that can be used to assign IP address to computer domain names within a LAN environment.
Question 159: (QID=2121) Which of the following files is most likely to contain a virus?
1. COMMAND.COM 2. TEXTFILE.DOC 3. SALES99.XLS 4. IMAGE.BMP
Correct answer(s): 3 Explanation: SALES99.XLS is a data file that is most likely to contain a virus.
Question 160: (QID=2180) What is the protocol for the World Wide Web?
1. FTP 2. HTTP
3. SMTP 4. SNTP
Correct answer(s): 2 Explanation: HTTP - The command and control protocol used to manage communications between a Web browser and a Web server. When you access a Web page, you see a mixture of text, graphics, and links to other documents or other Internet resources. HTTP is the mechanism that opens the related document when you select a link, no matter where that document is located. [Networking]
Question 161: (QID=2268) You start the Map Network Drive wizard in Windows XP. How do you specify the Work folder on Computer1 without having to take the time to browse the whole network?
1. \\Work\Computer1 2. //Work/Computer1 3. net use\\Work\Computer1 4. \\Computer1\Work 5. //Computer1/Work
Correct answer(s): 4 Explanation: The form of the command is \\Computer name\shared folder. So in this example, you would have \\Computer1\Work. [Networking]
Question 162: (QID=1740) The Dr. Watson utility is used in which operating systems?
1. DOS 2. Windows 95 3. Windows NT 4. Windows 2000 5. Windows XP
Explanation: Dr. Watson is supposed to present you with a user-friendly error message when your computer encounters an error.
Question 163: (QID=2218) Which of the following are Plug and Play operating systems?
1. DOS 2. Windows 3.1 3. Windows 9x 4. Windows NT 4.0 5. Windows 2000 6. Windows XP
Explanation: DOS, Windows 3.x and Windows NT are not Plug and Play compliant. [OS Fundamentals]
Question 164: (QID=2228) How are non-Windows applications typically installed?
1. Add/Remove Programs control panel 2. Run Setup.exe 3. Copy files to hard drive 4. Using Windows update
Correct answer(s): 3 Explanation: These types of applications are usually 16-bit and do not need to modify the registry. [Installation, Configuration and Upgrading]
Question 165: (QID=1751) NTFS allows security permissions to be set at which of the following levels (Choose all that apply)?
1. file and folder 2. file, folder and byte 3. file, folder and sector 4. file only 5. folder only
6. None of the choices
Correct answer(s): 1 Explanation: NTFS supports very large volumes up to 2 TB in size. It maintains a log that can be used to recover and repair a volume's content in the event of a system failure. The root folder volume can hold an unlimited number of files. NTFS employs a B-tree file structure resulting in faster file access. B-tree data structures are often used in database applications, allowing the system to quickly trace a record or file using a branching algorithm. The advanced compression systems available on NTFS volumes allow users to compact individual files and folders and still read them while they are compressed. Both folders and files can be set with security levels that define who can access them, the level of access permitted, and whether or not the file can be accessed over any network. You can set security levels for individual users, groups of users, or all users on the system. An administrator can set disk quotas limiting the amount of space that an individual user can use for personal files.
Question 166: (QID=1775) In Windows XP, how do you disable the Guest account?
1. In the control panel, choose user accounts then right click on the guest account and choose delete.
2. In the control panel, choose user accounts, then click on the guest account, then click on turn off guest access. 3. In the control panel choose user accounts then click on guest account. Then click on disable. 4. In the control panel choose user accounts then click on delete user then click on guest account
Question 167: (QID=2234) What is the proper syntax for sharing a directory from a command prompt?
1. SHARE \directory 2. NETSHARE \computername\directory 3. NET SHARE \computername 4. NET SHARE \\computername\directory 5. SHARE \\computername\directory
Correct answer(s): 4 Explanation: There are a couple of different ways to create shares in Windows. From a command prompt the NET SHARE command can be issued in the following format NET SHARE \\computername\directory - this format is known as the Universal Naming Convention (UNC format). Shares can also be created by right clicking on a resource and selecting sharing in My Computer or Windows
Explorer.[Networking]
Question 168: (QID=2227) Which utility is used for uncompressing CAB files?
1. SCANREG 2. ATTRIB 3. CIPHER 4. EXTRACT
Correct answer(s): 4 Explanation: EXTRACT is run from a command line. [OS Fundamentals]
Question 169: (QID=2179) You have installed a new driver on your NT system and it will no longer boot. Which of the following options is the best way to recover?
1. WIN.INI to run Windows 2. Press F8 and enter safe mode 3. Press spacebar to invoke the Last Known Good Configuration 4. Press F4 and enter safe mode
Correct answer(s): 3 Explanation: Press spacebar to invoke the Last Known
Good Configuration which will reload the previous configuration settings. [Diagnosing and Troubleshooting]
Question 170: (QID=2275) Which of the following is true regarding password recovery disks?
1. You must have administrative rights to use a password recovery disk 2. You must have administrative rights to create a password recovery disk 3. A password recovery disk will allow the user to access the administrative account. 4. None of the above
Correct answer(s): 4 Explanation: You do not need to have administrative rights to make a password recovery disk for your account. A limited user can make one for his own account that will not let him access the administrator account. [Diagnosing and Troubleshooting]
Question 171: (QID=2159) What is a Protocol?
1. A device attached to your computer 2. A set of rules for your computer to follow when
connected to a network 3. A device attached to your server 4. All of the above are correct choices
Correct answer(s): 2 Explanation: A Protocol is a set of rules for your computer to follow when connected to a network. The Protocol will define formatting, timing, sequence, and error checking for your computer. [Networking]
Question 172: (QID=2143) What will happen when SCANDISK encounters a bad cluster during a scan?
1. Nothing 2. Repair the cluster 3. It will attempt to save the information from the cluster and mark the cluster as bad 4. Attempt to save the information from the cluster and attempt to fix the cluster
Correct answer(s): 3 Explanation: When SCANDISK encounters a bad cluster during a scan, it will attempt to save information from the cluster and mark the cluster as bad. [Diagnosing and Troubleshooting]
Question 173: (QID=2240) Which of the following are ways in which Windows Explorer can be launched in Windows 2000?
1. Right click on My Computer and select Explore from the menu 2. Click the start button and select Run. Type Explorer and then OK 3. Right click on the desktop and select Explore from the menu 4. Click the start menu, select Programs and click Windows Explorer from the menu 5. Right click on the start button and select Explore from the menu
Explanation: Right clicking on the desktop is not a valid way to access Windows Explorer. [OS Fundamentals]
Question 174: (QID=2245) Which operating systems can be installed on the computer below without upgrading the hardware?
CPU: Intel Pentium 233 MHz RAM: 64 MB Hard drive: 3 GB
1. Windows 95 2. Windows 98 3. Windows ME 4. Windows 2000 5. Windows XP
Explanation: Any of these operating systems will run on this computer. [Installation, Configuration and Upgrading]
Question 175: (QID=2266) When working with Windows XPs Control panel set to categorical grouping, which group would you find the Administrative Tools icon in?
In Device Manager, what does it mean when a device has a red X next to it?
1. The device is either disabled or is experiencing a conflict. 2. An incorrect driver has been loaded. 3. The device is working properly. 4. The device is not compatible with the system.
Correct answer(s): 1 Explanation: Typically, this means that the device has an IRQ or I/O conflict with another device. [Diagnosing and Troubleshooting]
Question 177: (QID=2160) What does the acronym TCP/IP stand for?
1. Transmission Control Protocol/Internet Protocol 2. Text Control Protocol/ASCII Protocol 3. Transmission Configuration Protocol/Internet Protocol 4. Text Control Protocol/Internetwork Packet
Correct answer(s): 1 Explanation: The TCP/IP acronym stands for Transmission Control Protocol/Internet Protocol. [Networking]
You have a single hard drive that has an extended partition containing the two logical drives 'D' and 'E'. You add a second hard drive. Which is correct?
1. Second drive becomes 'D', logical drives become 'E' and 'F' 2. Second drive becomes 'F', both logical drives are deleted 3. Second drive becomes 'D', logical drive 'D' is deleted 4. Second drive becomes 'F', logical drives are unchanged
Correct answer(s): 1 Explanation: If you add a second hard drive from an extended partition containing the two logical drives 'D' and 'F', the second drive becomes 'D' and logical drives become 'E' and 'F'.
Question 179: (QID=2149) Which of the following comments is true?
1. Windows 2000 is more stable than Windows 9x 2. Windows 2000 is less stable than Windows 9x 3. There are no differences between Windows 2000 and Windows 9x 4. Windows 3.1 is the most stable Operating System
Question 180: (QID=2141) When you use the FORMAT C: /S command, DOS formats the C: drive and places the system files on the hard disk. Where is the pointer placed to find these system files?
1. On the boot partition 2. In the boot sector 3. In the boot record 4. In the BOOT.ini
Correct answer(s): 2 Explanation: The pointer is placed in the boot sector in order to run the system files on the hard disk. [Installation, Configuration and Upgrading]
Question 181: (QID=2171) Which OEM cd is not bootable?
1. Windows 95 2. Windows 98 3. Windows 2000 4. Windows XP 5. Windows NT 4.0
Correct answer(s): 1 Explanation: Only the Windows 95 OEM CD is not bootable. [Installation, Configuration and Upgrading]
Question 182: (QID=2161) What is the TRACERT.EXE utility used for?
1. To view your IP configuration information 2. To transfer a file 3. To find a broken link in a network connection 4. To configure a device
Correct answer(s): 3 Explanation: The TRACERT.EXE utility is used to find bottlenecks and broken links between devices on a network. TRACERT.EXE traces the route that your data travels. [Networking]
Question 183: (QID=1749) You need to install Windows 2000 on a legacy system. Windows 2000 installation can proceed through which of the following methods (Choose all that apply)?
1. from the distribution CD-ROM alone 2. from a combination of floppy disks and the CD-ROM 3. from a combination of floppy disks and installation files stored on a network drive
4. from FTP 5. from a combination of floppy disks and FTP 6. None of the choices
Explanation: Windows 2000 can be installed from the distribution CD-ROM, with a combination of floppy disks and the CD-ROM, or from installation files stored on a network drive. The simplest installation is done directly from the CD-ROM, but to do so the computer must be able to boot from the CD-ROM drive. If you are running any supported version of Windows, this is the preferred method. If a computer does not support a bootable CD-ROM, you can create a set of Windows 2000 boot disks or make the contents of the CD available over a network. If you choose the network approach, the system must be bootable in such a fashion that you can access the network with privileges to use the directory where the files are located. Given the wide range of variables in networks, describing all permutations is beyond the scope of this book. The following section discusses the steps required to create the floppy disks needed for Windows 2000 installation if you choose this method.
Question 184: (QID=2190) How do you create an ERD in Windows 2000?
1. Using the System Backup utility 2. Using the Control Panel 3. Using the Device Manager 4. Using the command line command: winnt /erd 5. None of the choices
Correct answer(s): 1 Explanation: To create an emergency repair disk (ERD), click the Start menu and choose Programs/Accessories/System Tools/Backup. Insert an empty, high-density, 3.5-inch floppy disk into the floppy drive. Click the Welcome tab from the open application and follow the prompts to create the ERD disk. When the process is complete, remove the disk, label it with both the date and the computer name, and then store it in a safe place. [Diagnosing and Troubleshooting]
Question 185: (QID=2261) A client who knows too much for his own good brings in a Windows XP computer that will not let him run and control applets of MMCs. After talking to him, you find out that protected his copy of Windows XP by stopping the Remote Procedure called (RPC) service. How can you restart this service?
1. The only thing you can do is reinstall XP
2. You can use the ENABLE command from the recovery console 3. You can use the set listsvc command from the recovery console 4. You can right click on My Computer, then chose Management and restart the RPC service.
Correct answer(s): 2 Explanation: All the MMC snap-ins and the control applets are related to RPCs as implied in the question. But you access to the service MMCs to restart this in the GUI. Since the Management console is made up of MMCs, you can not do this from the GUI. You can use the listsvc to see what the status of the service is, but you can not use it to set a service to start. You will have to use the enable command. In this case the command would read ENABLE RpcSs SERVICE_AUTO_START
Question 186: (QID=2204) Which message will be generated by ICMP when a route to the destination IP address can not be found?
1. Network Unreachable 2. Host Unreachable 3. Protocol Unreachable
4. Port Unreachable
Correct answer(s): 2 Explanation: [Networking]
Question 187: (QID=2256) What is spyware?
1. A program that uses your video camera to spy on you 2. A kind of virus 3. An application that helps others to advertise to you 4. An application that governments use to spy on people
Correct answer(s): 3 Explanation: Spyware a new phenomenon in which a small application is installed on your system, often without your knowledge, that will send information about you across the internet and return unwanted advertisements. [Diagnosing and Troubleshooting]
Question 188: (QID=2134) Your Windows 98 PC boots fine to DOS, but when starting Windows, your screen goes blank or is totally unreadable. You suspect that the proper driver is not installed for your video adapter. You decide you want Windows to startup using a standard driver which will work with your video adapter. What file do you edit to
allow this?
1. CONFIG.SYS 2. SYSTEM.INI 3. WIN.COM 4. WIN.INI
Correct answer(s): 2 Explanation: SYSTEM.INI is a system configuration file and is required to start Windows. It contains device-specific information Windows needs to use those devices. [Diagnosing and Troubleshooting]
Question 189: (QID=1748) Which of the following Windows 2000 platforms support a minimum of eight-way processing (Choose all that apply)?
1. Windows 2000 Professional 2. Windows 2000 Server 3. Windows 2000 Advanced Server 4. Windows 2000 Datacenter Server 5. None of the choices
Explanation: Windows 2000 is actually a family of four products that all offer the same basic features, user interface, and core technology. The basic features and
differences of these versions are: Windows 2000 Professional. Windows 2000 Professional is considered the desktop version of this operating system. Like Windows 98, it is designed for the single user. It supports dual CPU (central processing unit) operations (SMP, or symmetric multiprocessing), file encryption of sensitive data, automatic system monitoring and advanced troubleshooting tools, NTFS5 support, and dramatically enhanced mobile computing capability over previous versions of Windows NT. Windows 2000 Server. Windows 2000 Server is the entry-level server platform, replacing Windows NT Server. It extends SMP capability to four CPUs per machine and adds support for Active Directory services. This is the Windows 2000 enhancement to the domain technology found in Windows NT. Active Directory makes it easy to offer network resources and develop group policies to enable secure sharing of resources like storage media, printers, and Internet access. Windows 2000 Server is designed to offer file, print, and Web services in networks that do not need the more robust features and scalability found in the Windows 2000 Enterprise products. Windows 2000 Advanced Server. Windows 2000 Advanced Server is a powerful departmental server product. It provides support for up to eight CPUs, up to 8 GB of RAM (random access memory), large scale RAIDs (redundant arrays of independent disks), load balancing, and clustering of two servers. Windows 2000 Datacenter Server. Windows 2000 Datacenter Server is the most advanced and robust
networking platform offered by Microsoft. Like all other Windows networking products, it is only offered through qualified partners who can install and support it. Windows 2000 Datacenter Server is designed for large data warehouses, advanced scientific and engineering applications, and large-scale Web farms. It supports four-way clusters and storage area networks.
Question 190: (QID=2212) Which of the following operating systems did not include the Device Manager?
1. Windows 95 2. Windows 98 3. Windows NT 4. Windows 2000 5. Windows XP
Correct answer(s): 3 Explanation: Administering hardware in Windows NT is difficult due to the lack of Plug and Play support and lack of a Device Manager. [OS Fundamentals]
Question 191: (QID=2162) Which of the following utilities are used to troubleshoot DNS servers?
1. NSLOOKUP.EXE 2. PING.EXE 3. IPCONFIG.EXE 4. TRACERT.EXE
Correct answer(s): 1 Explanation: The NSLOOKUP.EXE utility is used to troubleshoot and test DNS servers. NSLOOKUP.EXE is part of the TCP/IP protocol suite. [Networking]
Question 192: (QID=2219) Which Windows 9x component is responsible for what appears on the display and other graphics functions?
1. Kernel 2. GDI.EXE 3. User 4. WIN.INI 5. SYSTEM.INI
Correct answer(s): 2 Explanation: GDI.EXE/GDI32.EXE are responsible for loading the basic GUI or graphical user interface. [OS Fundamentals]
Question 193: (QID=2135) A GPF, or General Protection Fault is usually caused
when an application tries to read or write to the memory space belonging to another application. Because almost no application is perfectly written, and because Windows itself is not perfect, there will be GPFs from time to time. However, there are things that can be done to reduce them. Which of the following will help in Windows 9x?
1. Use the latest versions of HIMEM.SYS and emm386.exe 2. Disabling long filenames 3. Add more RAM 4. Try a generic video or mouse driver
Explanation: Long filenamesis not a cause of GPFs. [Diagnosing and Troubleshooting]
Question 194: (QID=2235) Which Operating Systems support Internet Connection Sharing (ICS)?
1. Windows XP 2. Windows 98 3. Windows ME 4. Windows NT 5. Windows 2000 6. Windows 98 SE
Explanation: ICS allows multiple computer to share a single internet connection. [Networking]
Question 195: (QID=1739) What is NTLDR?
1. NTLDR is the bootstrap loader for Windows 2000 2. NTLDR is the bootstrap loader for Windows NT 3. NTLDR is the bootstrap loader for Windows 9x 4. NTLDR is the bootstrap loader for DOS
Explanation: NTLDR is the bootstrap loader for Windows 2000 and NT 4.0. NTLDR stands for NT loader.
Question 196: (QID=2124) An example of a TSR is:
1. Hand-shaking between two modems 2. A file on a hard drive that is used as a temporary storage location 3. A memory resident utility 4. A temperature sensitive device used in the power
supplies of laptop computers
Correct answer(s): 3 Explanation: TSR stands for Terminate-and-stay-resident program. An anti-virus program is an example of a memory resident utility. [Diagnosing and Troubleshooting]
Question 197: (QID=2130) Memory that is paged out to the hard drive is known as:
1. Extended memory 2. Virtual memory 3. Expanded memory 4. Conventional memory
Correct answer(s): 2 Explanation: Virtual memory works by using space on the hard disk as if it were memory. This occurs by temporarily moving information from memory to a file called a swap file and making the memory available for other applications. [OS Fundamentals]
Question 198: (QID=2186) You have been asked to upgrade a Windows 98 desktop to Windows 2000. How do you perform a simulation of the upgrade to find out if there are any conflicts?
1. Use the Check Upgrade Only mode in the setup routine 2. This is not possible 3. Use Ghost to mirror a drive image and run the upgrade 4. Use Partition Magic to create a separate drive image and run the upgrade
Correct answer(s): 1 Explanation: Windows 2000 Professional offers a Check Upgrade Only mode in its setup routine. This lets you perform a dry run on the system that reports any possible conflicts that might be encountered during the actual upgrade, including hardware incompatibilities and software that might not operate correctly under the operating system. [Installation, Configuration and Upgrading]
Question 199: (QID=2239) In order for someone to print to a network printer, what must be configured?
1. The printer must be shared 2. The printer must be PnP compatible 3. File and print sharing must be enabled 4. Drivers must be installed
Explanation: [Networking]
Question 200: (QID=1761) Which tool checks files and informs you whether or not they have been signed by Microsoft?
1. Signature Verification Tool 2. Microsoft Driver Signer 3. MS Developement Verifier 4. Signing Tool
Correct answer(s): 1 Explanation: Microsoft "Signs" drivers which means that they are approved to work on a particular operating system.
Question 201: (QID=2163) What is HTML used to make?
1. Programs 2. Databases 3. Games 4. Web Pages
Correct answer(s): 4 Explanation: HTML is used to make Web Pages. HTML is an acronym for Hypertext Markup Language. [Networking]
Question 202: (QID=1735) Which Registry key stores all of the system settings?
1. HKEY_LOCAL_MACHINE 2. HKEY_SYS_LOCAL 3. HKEY_PC_SETTINGS 4. HKEY_SYS_SETTINGS
Correct answer(s): 1 Explanation: HKEY_LOCAL_MACHINE is the Registry key that stores all of the system settings.
Question 203: (QID=1769) What is the registry editing tool for Windows XP?
1. Regedit 2. Regedit32 3. Xregedit 4. Regedt 5. Regedt32
Correct answer(s): 1 Explanation: Regedit.exe is the configuration editor for Windows XP and Windows Server 2003. Regedit.exe is used to modify the Windows NT configuration database, or the Windows NT registry. This editor allows you to view or modify the Windows NT registry.
Regedt32.exe - In Windows XP and Windows Server 2003, Regedt32.exe is a small program that just runs Regedit.exe.

Upgrading Hardware Before Windows XP Installation

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Upgrading Hardware Before Windows XP Installation

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HARDWARE ESSENTIALS ANSWERS Question 1: (QID=2244) You need to upgrade the Operating System on the five computers below

Question 11: (QID=2196)

1. File system 2. Processing power 3. SMP support

4. USB support 5. PnP support 6. Drive space

properties. 4. In Windows Explorer, right click on drive and select properties.

entered into the command prompt?

1. Windows\SYSTEM32\CONFIG 2. WINNT\SYSTEM32\REG 3. Windows\SYSTEM32\HIVE 4. WINNT\SYSTEM32\CONFIG

Question 23: (QID=2164) Which type of network is centrally administered?

1. Peer-to-Peer 2. Client-to-Peer 3. Client-Server

1. XCOPY /S 2. XCOPY 3. COPY 4. COPY /S

2. SETUP.EXE 3. RUN.EXE 4. INSTALL.EXE 5. WINNT.EXE

1. \Windows\Drwatson 2. \Windows\ 3. \Windows\System\Drwatson 4. \Windows\System32\Drwatson 5. \Windows\System\Drwatson\logs 6. \Windows\System32\Drwatson\logs

1. REM 2. DIS 3. DISABLE 4. REMOVE

the control panel. [Installation, Configuration and Upgrading]

Explanation: [OS Fundamentals]

Correct answer(s): 3 Explanation: [Diagnosing and Troubleshooting]

Correct answer(s): 4 Explanation: [OS Fundamentals]

1. Verify the presence of the 2 hidden system files

1. Setupact 2. Setupapi 3. Setuplog 4. Setup 5. Setups 6. Setuperr

1. AUTOEXEC.NT 2. CONFIG.NT 3. SETUP.LOG 4. WIN.INI 5. BOOTSECT.DOS 6. None of the choices

Explanation: There are two tools you can use to convert

1. IP-v4 2. IP-v6 3. NetBEUI

a network drive, but will not start the Wizard. [Networking]

1. Application 2. System 3. Security 4. Boot 5. Crashes

Question 48: (QID=2127) The ATTRIB +R command can be used to:

1. Restore a damaged file 2. Mark a file as read-only 3. Rename a file

1. MEMMAKER 2. MEM 3. CHKDSK 4. MEMSIZE

Question 51: (QID=2157) What is a device driver?

Question 52: (QID=1729)

Which of the following is used to set up a primary DOS partition?

1. PART 2. FORMAT 3. MIRROR 4. FDISK

1. file 2. track 3. sector 4. cluster

1. Start menu 2. At the run prompt type network 3. My Computer 4. My Documents

1. FORMAT 2. FDISK /MBR 3. MIRROR 4. RESTORE

1. Desktop 2. My Music 3. My Sounds 4. My Tunes

1. Applications 2. Processes 3. Performance 4. Network 5. Advanced

1. Windows Maintenance Wizard 2. Task Scheduler 3. WSH 4. cron 5. crontab

1. FAT16 2. FAT32 3. NTFS 4. HPFS

1. ARP 2. Hostname 3. IPCONFIG 4. Nbtstat 5. Netstat 6. Netdiag

1. SMP 2. DMP 3. DIMM 4. RDRAM 5. PPLP

1. scanreg /fix 2. scanreg /f 3. scanreg /s 4. Recovery Console 5. MSI

1. Web browser 2. Web Server

3. FTP Client 4. SMTP Server

Correct answer(s): 1 Explanation: [OS Fundamentals]

2. Intel Celeron 3. AMD K7 4. Intel Pentium III 5. DEC Alpha 6. Power PC

1. Extended 2. Volume 3. Logical Drive 4. Active

1. SCANDISK 2. CHKDSK 3. DRWATSON 4. PEEPER

1. Fonts 2. Printers 3. System 4. Virus

1. Install.log 2. addremove.log 3. setuplog.txt 4. Install.txt 5. installlog.txt 6. setup.txt

1. FDISK 2. SCANDISK 3. DEFRAG 4. CHKDSK 5. FORMAT

Correct answer(s): 4 Explanation: [OS Fundamentals]

1. ALT + TAB 2. ALT + ESC 3. CTRL + TAB 4. CTRL + ESC

1. TSRs 2. VDMs 3. Virtual Memory 4. VXDs

1. command.com 2. cmd.com 3. config.sys 4. autoexec.bat

easiest and certainly not the cheapest options. [Networking]

1. F8 2. F6 3. F4 4. F2 5. F1 6. CTRL + ALT + DEL

1. DNS 2. WINS 3. DHCP 4. FTP

1. NTLDR 2. OSLOADER 3. NTDETECT 4. NTOSKRNL

1. It extends the functionalities of NT 2. It provides full support for Plug-and-Play

1. Windows 98 2. Windows NT 3. Windows 2000 4. Windows XP

Explanation: In Windows 9x the entry would be COMMAND.

1. Print Troubleshooter 2. Printer Wizard 3. Troubleshoot Wizard 4. Printfix