MB0052

Unit1

Question: A ___________ defines the purpose and principles of an organisation in terms of values of an organisation. Response: mission statement vision statement Feedback: Correct choice - Vision statement defines the purpose and principles in terms of values of an organisation. strategy goal Question: In a business, _________ is the doing phase. Response: Business Survival Profit maximisation Tactics Feedback: Correct choice - Tactics is the doing phase that follows planning. Question: Strategic decisions about the selection of products depends on_________. Response: Business strategy Feedback:

Correct choice - Business strategy includes strategic decisions about the selection of products. Organisation Planning Corporate strategy Question: The key concept of production process involves _______________ of an organisation. Response: Resources Feedback: Correct choice - Resources are the key concepts involved in the production process of an organisation. Planning Capability Competency Question: Which amongst the following is the correct expansion of CSF? Response: Critical Success Faculty Current Success Factor Critical Success Factor Feedback: Correct choice - Critical Success Factor is the correct expansion. Current Success Facility Question: Which amongst the following methods is used by an organisation to plan the progress for a long term? Response:

Exclusive Distribution Public Relations Strategy Feedback: Correct choice Pricing Question: Strategy defines _________ and __________ of an organisation. Response: Vision and mission Feedback: Correct choice - Vision and mission are components of strategy. Vision and value Tactics Goals Question: Which among the following does not belong to the levels of strategy? Response: Corporate strategy Business strategy Operational strategy Conceptual strategy Feedback: Correct choice - Conceptual strategy is not one of the levels of strategy. Question: Which amongst the below is the correct concept of Strategy? Response:

A pattern to improve the performance over time. Feedback: Correct choice - Strategy is a pattern to improve the performance over time. Not a framework for guiding project. Profit loss. Unrealistic goals. Question: Which amongst the following is not the characteristics of core competency? Response: Should provide access to a wide range of markets. Feedback: Incorrect choice - Core competency does provide a wide range of access to markets. Should be difficult for the competitors to imitate. Should make considerable contribution to customers. Should be timely. Match the following Response: Match Correct Answer User answer Short-term targets are evaluated on a timely and regular basis for the success of strategy Feedbac k

Resources and To achieve targets as per facilities the time frame

Evaluation and control SWOT Internal environment

Short-term targets are evaluated on a timely and To achieve targets as per regular basis for the the time frame success of strategy Strengths, weaknesses, opportunities and threats Financial resources, production capacity and manpower Strengths, weaknesses, opportunities and threats Financial resources, production capacity and manpower

Question: State whether the following statements are true or false. 1. Critical Success Factors are associated to the strategic goals of an organisation. 2. Critical Success Factors does not refer to main areas which ensure successful competitive performance of an organisation. 3. Identifying Critical Success Factors helps to ensure that the business is focused and thus avoids wasting effort on insignificant areas. 4. Critical Success Factors should be specific and should be communicated to everyone involved. Response: 1T, 2F, 3T, 4T Feedback: Correct choice - Statements 1, 3 and 4 are true but statement 2 is false as CSF refers to the main areas ensuring successful competitive performance of an organisation. 1F, 2F, 3T, 4T 1T, 2T, 3F, 4F 1T, 2T, 3T, 4F Question: State whether the following statements are true or false. 1. Goals are statements that provide an overview about what the project should achieve. 2. Goals are not long-term targets that should be achieved in a business. 3. Goals are definable. 4. Goals are hard to measure and do not have a definite timeline. Response: 1T, 2F, 3T, 4T Feedback: Correct choice - Statements 1, 3 and 4 are true, but statement 2 is false as goals are long term targets. 1F, 2F, 3T, 4F 1F, 2F, 3T, 4F 1T, 2T, 3F, 4T

Unit2

Question:

The basic approach of the _____________ strategy is to maintain the present status of the organisation. Response: Retrenchment Stability Feedback: Right choice - Stability strategy is to maintain the present status of the organisation. Expansion Corporate restructuring Question: The objective of strategic management in the organisation is to implement ______________ workflow. Response: Design Crucial Systematic Feedback: Correct choice Integrated Question: The overall responsibility of management relies upon _____________. Response: Top level management Feedback: Right choice - The top level management establishes an environment for the easy process of strategic management. Planning staff Stakeholders Board of directors

Question: __________ strategy is the process of formulating the objectives of the organisation and allocating the resources among various functional areas. Response: Corporate level Tactical of functional level Feedback: Not the right choice - The functional strategy mainly includes the strategies related to specific functional area in the organisation such as production, marketing, finance and personnel (employees). Business level Operational level Question: ______________ is the process of choosing the possible course of action. Response: Strategic analysis Strategic implementation Strategic formulation Strategic choice Feedback: Right choice - Strategic choice is the process of choosing the possible course of action. Question: ______________ is a process of undertaking temporary reduction in the activities to make a stronger organisation. Response: Divestment Bankruptcy Liquidation

Turnaround Feedback: Right choice - Turnaround is a process of undertaking temporary reduction in the activities to make a stronger organisation. tate whether the following statements are true or false. 1. No change strategy is the process of continuing the current operation and creating nothing new. 2. Pause/Proceed with caution strategy do not analyse the advantages and disadvantages before processing the growth strategy. Response: 1F, 2T 1T, 2T 1T, 2F Feedback: Right choice - Statement 1 is correct. Statement 2 isnot true as Pause/Proceed with caution strategy analyses the advantages and disadvantages before processing the growth strategy. 1F, 2F Question: The development of strategic management is based on _________, selection and ___________ of planning in an organisation. Response: Variation and retention Values and retention Variation and response Values and response Feedback: Not the right choice - The development of strategic management is based on variation and not on values, selection and retention and not on response of planning in an organisation. Question: ___________ and ____________ activities in business plays a major impact on the utilisation of resources.

Response: Choosing and implementing. Analysing and framing. Planning and scheduling. Feedback: Right choice - Planning and scheduling activities in business plays a major impact on the utilisation of resources. Planning and choosing. Question: Choose the correct answer. According to Porters generic strategy, the organisation that succeeds in cost leadership and differentiation often has the following internal strengths. Response: High level of expertise in the manufacturing process, Industry reputation for quality and innovation. Feedback: Right choice - According to Porters generic strategy, the organisation that succeeds in cost leadership and differentiation often has the following internal strengths. High level of expertise in the manufacturing process, Industry reputation for quality and innovation. Low level expertise and low quality products. The company does not possess skills in designing modules. Do not have expertise for industry reputation in quality and innovation. Question: Match the following. Response: Match Planning staff Correct Answer Subordinate team User answer Subordinate team Expands present lines of activities Feedbac k

Concentration Expands present lines expansion strategy of activities

Match Captive company strategy Differentiation strategy Question:

Correct Answer

User answer

Feedbac k

Process of tying up with Process of tying up with larger organisations larger organisations Provides products or services with unique features Provides products or services with unique features

State whether the following statements are true or false. 1. The strategic management process requires competent individuals to ensure its success. 2. Top management are elected by stakeholders of the organisation. 3. Profit strategy is the process of reducing the amount of investments and short term discretionary expenditures in the organisation. 4. The organisation adopts conglometric diversification when it takes up an activity that relates to the characteristics of its current business activity. Response: 1F, 2T, 3T, 4T 1T, 2F, 3T, 4F Feedback: Right choice - Statement 1 and 3 are correct. Statement 2 is wrong as board of directors are elected by stakeholders of the organisation and not top level management. Statement 4 is wrong as the organisation adopts conglometric diversification when it takes up an activity that does not relate to the characteristics of its current business activity. 4 1F, 2F, 3T, 4T 1T, 2T, 3F, 4T Question: What is the reason for adopting vertical expansion in the organisation? Response: It is adopted in the organisation when it takes over the activity to make its own supplies. Feedback: Right choice - Vertical expansion is adopted in the organisation when it takes over the activity to make its own supplies. 4

It is adopted in the organisationto make a fundamental change in the current strategy and direction of the organisation. It is adopted to combine stability, expansion and retrenchment strategies. It is adopted in the organisation when it takes over the activity to expand into other geographical locations.

Unit3

Question: _______________ management is a set of functions to determine quality policy. Response: Benchmarking Feedback: Not the right choice - Benching marking is a process of evaluation of organisational processes and performance to create new standards. Resource audit Quality Financial analysis Question: The process to formulate and implement strategy is known as _____________. Response: Strategy implementation Feedback: Not the right choice - strategy implementation is the act of applying the plans into action. Strategy planning Strategy management Strategy analysis Question: Value chain analysis concept was introduced by ___________.

Response: Michael Porter Feedback: Correct choice - Michael Porter introduced the concept of value chain analysis in his book ' The Competitive Advantage' Prahalad Robert Kaplan Gary Hamel Question: Which among the following generates problem solving inventions? Response: Economic force Technological force Political-legal force Feedback: Not the right choice Socio-cultural force Question: ___________ identifies and interprets changes in the environment. Response: Environmental Scanning Environmental appraisal External analysis Feedback: Not the right choice - external analysis is the analysis of the external environment for various opportunities and threats. SWOT analysis Question:

_______________ follows the opportunities that suits the company's strength. Response: S-O strategies Feedback: Correct choice - As per SWOT matrix, S-O strategies follow the opportunities that suits the company's strength. W-O strategies S-T strategies W-T strategies Question: Balance Scorecard concept was introduced by ___________ and ___________ Response: Michael Porter, Gary Hamel Prahalad, Gary Hamel Robert Kaplan, David Norton Feedback: Correct choice - Robert Kaplan and David Norton introduced Balance Scorecard in 1992 Prahalad, Michael Porter Question: Internal process perspective covers ___________ and outlines the processes to deliver ___________ objectives. Response: Operational goals, customer Feedback: Correct choice - Internal process perspective covers operational goals and outlines the processes to deliver customer objectives. Customer perspective Customer satisfaction, market share goals Financial success, shareholder

Question: State whether the following statements are true or false. Response: Cash cows have low market share. Dogs are products that have low market share and do not have the potential to bring in much cash. Stars have low growth and low market share. Question marks have high growth and high market share. Feedback: Not the right choice - Question marks have high growth and low market share. Question: Which of the following statement is true? Response: Good reputation among customers is one of the strength of an organisation. Feedback: Correct choice - Good reputation is one of the strength that increases the competitive advantage of the organisation. High cost structure is one of the strength of the organisation. Removal of international trade barriers is a threat to an organisation. Increased trade barriers is an opportunity for the organisations. Question: Match the following: Response: Match Strengths Correct Answer Strong brand names User answer Strong brand names Lack of patent protection Feedbac k

Weaknesses Lack of patent protection

Match

Correct Answer

User answer Relaxing of regulations Emergence of substitute products

Feedbac k

Opportunity Relaxing of regulations Threat Question: Match the following: Response: Match Correct Answer Emergence of substitute products

User answer Business strategy focussing on selling existing products into existing markets Business strategy focussing on selling existing products into new markets Business strategy aiming to introduce new products into existing markets Business strategy for marketing new products into new market

Feedbac k

Business strategy Market focussing on selling penetration existing products into existing markets Business strategy Market focussing on selling development existing products into new markets Business strategy aiming Product to introduce new products development into existing markets Business strategy for Diversification marketing new products into new market Question:

State whether the following statements are true or false. 1. Procurement is one of the secondary activity. 2. Industry analysis is an examination of key aspects within an organisation's task environment. 3. Quality management aims to increase cost and reduce the quality. 4. Components of strategic management model are environmental scanning analysis, strategy formulation, strategy implementation and strategy evaluation control. Response: 1T, 2T, 3T, 4T 1F, 2T, 3F, 4T Feedback:

Not the right choice - Statements ,2,4 are True and statement 3 is False as quality management aims to reduce the cost and improve the quality. Statement 1 is not false because Procurement is one of the secondary activity. 1F, 2T, 3T, 4F 1T, 2T, 3F, 4T

Unit4

Question: Corporate culture is called the ___________ of an organisation, as it includes the vision of the company's founders. Response: Image Feedback: Not the right choice - Corporate culture is called the character of an organisation is the correct choice. Milestone Strength Character Question: Passive management leads to the lack of proper follow-up in the __________________ phase. Response: Implementation Feedback: Right choice - Passive management leads to the lack of proper follow-up in the implementation phase. Implementation is the process of execution of a plan for doing some task. Planning Certification Replacement

Question: The objective of strategy formulation is to express _________________ to achieve a definite goal. Response: Strategical information Feedback: Right choice - The objective of strategy formulation is to express strategical information. Strategical information means establishing information with a goal of creating competitive advantage and improving the competitive position of an organisation. Technical information Environmental information Policy Question: A company which is interested to develop its core competencies should create an organisational _____________ that sets goal for competence building. Response: Certification Road map Mission statement Feedback: Not the right choice - A mission statement defines the existence of an organisation and its reason of existence. Policy Question: According to Mintzberg, hard data provides information whereas soft data provides ________________. Response: Strategy Wisdom

Feedback: Right choice - According to Mintzberg, hard data provides information whereas soft data provides wisdom. Guideline Process Question: Checking of the decisions properly involves ________________ testing of the assumptions and thoroughly reviewing the same. Response: Manual Software Methodical Feedback: Right choice - Checking of the decisions properly involves methodical testing of the assumptions and thoroughly reviewing the same. Comparative Question: Identify the correct statement from the following. Response: Encouraging communication standards and preserving core strengths are the goals of a company while working on its Critical Success Factor. Designing competitive positions and enhancing image are the goals of a company while working on its Critical Success Factor. Developing high level goals and implementing analysis matrices are the goals of a company while working on its Critical Success Factor. Encouraging communication standards and developing high level goals are the goals of a company while working on its Critical Success Factor. Feedback: Not the right choice - Developing high level goals is the correct statement, but encouraging communication standards is the interest of a company to develop its core competencies.

Question: SBU increases focus on __________ and gives more emphasis on _____________ performances. Response: Finance, short-term Negotiation, long-term Liquidity, long-term Products, short-term Feedback: Right choice - SBU increases focus on products and gives more emphasis on shortterm performances. Question: The role of a strategic leader is to establish __________ and communicate ________________ in the organisation. Response: Peace, information Organisational structure, strategic vision Strategies, strategic vision Feedback: Not the right choice - The role of a strategic leader is to establish organisational structure and communicate strategic vision in the organisation is the correct choice. Organisational structure, peace Question: What are the two steps in resource allocation process? Response: Setting up guideline development group, scheduling time for events Breaking up the project and extracting task, assigning the task to the resources Feedback: Right choice - Breaking up the project and extracting task and assigning the task to

the resources are the two steps in resource allocation process. Recognising the need for services, evaluation of potential suppliers Establishing priorities, assigning the task to the resources Question: Match the following: Response: Match Strategy formulation Correct Answer Strategy development User answer Strategy development Risk transformation into opportunities Irrelevant alternatives Framework creation which balances present and future decisions Feedbac k

Framework creation Feature of which balances present strategic choice and future decisions Difficult strategic Irrelevant alternatives decision's issue Merits of Risk transformation into decision making opportunities process Question: Identify the correct statement from the following. Response:

Tall structure has clear progression, but flat structure has better team spirit. Feedback: Right choice - Tall structure has clear progression, but flat structure has better team spirit is the correct choice. Tall structure has better team spirit whereas flat structure has lesser team spirit. Tall structure has clear progression but flat structure has lesser team spirit. Tall structure does not have clear progression whereas flat structure has better team spirit. Question:

State whether the statements are true or false. 1. Henry Mintzberg is a well-known generalist writer who wrote about strategy and organisational management. 2. Henry Mintzberg believes that management is about applying system to people but not human skills to systems. 3. Mintzberg stated processes, data and detachment as the reasons for planning failure. 4. Mintzberg concluded that planning is complex process to produce incoherent result. Response: 1F, 2T, 3F, 4T 1T, 2F, 3T, 4F Feedback: Right choice - Statements 1 and 3 are true. Statement 2 is false as Henry Mintzberg believes that management is about applying human skills to systems but not system to people. Statement 4 is false as Mintzberg concluded that planning is a formalised process to produce coherent result. 1T, 2T, 3F, 4F 1F, 2F, 3T, 4T

Unit5

Question: Grouping employees into teams and broadening the organisations product or market mix is an attempt to achieve _______________. Response: Synergy Feedback: Right choice - Synergy is the interaction of two or more forces to increase the value of the outputs and assets with their combination. Operational control Strategic control Key stakeholders expectations Question: The various positions held by _____________ often create disparities between their individual needs, priorities and interests. Response:

Managers Analysts Shareholders Stakeholders Feedback: Right choice - Stakeholders maintain a wide range of roles in an organisation and are exposed to direct impact of any changes made in the organisation. Question: What is the second step in the process of strategic evaluation and control? Response: Measure performance Create pre-established standards Feedback: Right choice Take remedial action Recognise the activity to be measured Question: Which phenomenon refers to replacing the activities that do not contribute to the goal with the activities that lead to goal accomplishment? Response: Short term arrangement Goal displacement Behavior substitution Feedback: Right choice Sub-optimisation Question: __________ guide on how the strategic activities need to be performed through top management orders, standard operating procedures, policies and rules.

Response: Feedforward controls Concurrent controls Feedback controls Operational controls Feedback: Not the right choice - Operational control is the allotted authority to exercise command over subordinates. Question: _______________ is the process of comparing the actual performance of the organisation with the desired performance. Response: Strategic control Strategic evaluation Feedback: Right choice Operational control Synergy

Unit 05-2 Mark Quiz Questions Question Results

Question: State whether the following statements are true or false. 1. EVA measures the post-strategy value of a business. 2. MVA is the market value of an organisation and the capital contributed by the shareholders and lenders. Response: 1T, 2T Feedback: Not the right choice - Economic Value Added (EVA) measures the difference

between the pre-strategy and post-strategy value of a business. Market Value Added (MVA) is the difference between the market value of an organisation and the capital contributed by the shareholders and lenders. 1T, 2F 1F, 2F 1F, 2T Question: State whether the following statements are true or false. 1. Timely evaluations can alert the management about potential problems before the situation becomes critical. 2. Allot authority to exercise command over subordinates. Response: 1T, 2T Feedback: Not the right choice - Statement 1 is true. Statement 2 is false as the allotted authority to exercise command over subordinates is known as operational control. 1T, 2F 1F, 2T 1F, 2F Question: What is the impact of synergy on business? Response: To create a new business Feedback: Right choice - Exchanging knowledge and skills can facilitate new products and services by extracting discrete activities from various units and combining them into a new unit. To focus on the performance of the HR department To identify the activities that do not fall within the tolerance range To calculate EVA and MVA Question:

Which among the following sentences is false? Response: Strategic decisions are concerned with analysing the accuracy of the decision premise. Key Stakeholders are a subset of stakeholders who can do not leave a direct impact on the organisation and can influence the success or failure of the organisation Feedback: Right choice - Key Stakeholders are a subset of stakeholders who can leave a direct impact on the organisation and can influence the success or failure of the organisation Strategic control is established to focus on the resources used in the performance (input), activities that generate the performance (behaviour) and the result of actual performance (output). Downsizing and divesting may result in negative synergy. Question: Which among the following information should be included in a stakeholder table?1. Identify the different unconcealed and hidden interests of the stakeholders that could affect the objectives of the project.2. Briefly analyse the impact of their interests on the project.3. Brief information on how to communicate with each stakeholder4. Specify the relative importance of each stakeholders interests. Response: 2, 3 and 4 Feedback: Not the right choice - Third sentence is false. A stakeholder table should include the following information: 1. List and identify all potential stakeholders. 2. Identify the different unconcealed and hidden interests of the stakeholders that could affect the objectives of the project. 3. Briefly analyse the impact of their interests on the project. 4. Specify the relative importance of each stakeholders interests. 1, 2 and 3 1, 2 and 4 1, 3 and 4 Question:

Which of the following sentences are true?1. The term goal displacement is given when the activities to achieve the goals gain more importance when compared to the actual goal.2. The three most widely used techniques for international performance evaluation are return on investment, budget analysis and historical comparisons.3. Robert Kaplan and David Nortons approach of balanced scorecard is especially useful when the non-financial assets contribute 20 to 30 percent of a firms value. Response: 2 and 3 1 and 2 1 and 3 1, 2 and 3 Feedback: Not the right choice - First and second sentences are true. Third sentence is false. Robert Kaplan and David Nortons approach of balanced scorecard is especially useful when the non-financial assets contribute 50 to 80 percent of a firms value. Question: The term balanced in balanced scorecard approach indicates that the system is balanced between:1. Financial and non-financial measures2. Stakeholders and shareholders3. Lagging and leading indicators4. Internal and external performance perspectives Response: 1T, 2T, 3F, 4T 1T, 2F, 3T, 4T Feedback: Right choice 1T, 2T, 3T, 4F 1T, 2T, 3T, 4T
-u

Unit6

Question: It is important to formulate policies to achieve ______________. Response:

Organisational goals Feedback: Right choice - organisational goals depend on formulation of policies. Organisational behaviour Coordination Decision making Question: One of the main characteristics of ____________ is innovation and risk taking. Response: Corporate culture Feedback: Right choice - as innovation and risk taking are the characteristics of corporate culture. Statement Culture Outcome Question: The ___________ is in written form and is signed and dated by the owner or person who controls the business. Response: Budget Policy statements Feedback: Right choice - Policy statements are in written form and are signed off by the owner. Resource Performance Question: __________ is a predefined course of action set up by top level management to provide guidance towards business strategies and objectives.

Response: Process Feedback: Not the right choice - It is a process is a specific event in a series of business activities. Metrics Policy Programme Question: ___________ policies are declared in writing. Response: Process Implied Interpreting Written Feedback: Right choice - Written policies are declared in writing. Question: ____________ are the instructions laid by an organisation to manage its activities. Response: Top level management Business policies Feedback: Correct choice - Business policies are the instructions laid to mange the activities of an organisation. Resources Coordination

Question:

It is important to formulate policies to achieve ______________. Response: Organisational goals Feedback: Right choice - organisational goals depend on formulation of policies. Organisational behaviour Coordination Decision making Question: One of the main characteristics of ____________ is innovation and risk taking. Response: Corporate culture Feedback: Right choice - as innovation and risk taking are the characteristics of corporate culture. Statement Culture Outcome Question: The ___________ is in written form and is signed and dated by the owner or person who controls the business. Response: Budget Policy statements Feedback:

Right choice - Policy statements are in written form and are signed off by the owner. Resource Performance Question: __________ is a predefined course of action set up by top level management to provide guidance towards business strategies and objectives. Response: Process Feedback: Not the right choice - It is a process is a specific event in a series of business activities. Metrics Policy Programme Question: ___________ policies are declared in writing. Response: Process Implied Interpreting Written Feedback: Right choice - Written policies are declared in writing. Question: ____________ are the instructions laid by an organisation to manage its activities.

Response: Top level management Business policies Feedback: Correct choice - Business policies are the instructions laid to mange the activities of an organisation. Resources Coordination

Unit 06-4 Mark Quiz Questions Question Results

Question: Match the following: Response: Match Risk taking Correct Answer It is intended at calculated risk. User answer It is intended at calculated risk. It defines the company It is the business model of each organisation that decides that the focus is on outcome or the process. Every organisation should decide the amount of management focus on its employees. Feedbac k

Attention to It defines the company detail It is the business model of Outcome each organisation that orientation decides that the focus is on outcome or the process. Every organisation should People decide the amount of orientation management focus on its employees. Question:

Match the following: Response: Match Correct Answer User answer This helps in ensuring uniformity of action throughout the organisation They help subordinates to take decisions with confidence without consulting their superiors every time. They ensure that the activities are synchronised with the objectives of the organisation The executive roles and responsibility are clearly identified. Feedbac k

This helps in ensuring uniformity of action Coordination throughout the organisation They help subordinates to take decisions with Quick decision confidence without consulting their superiors every time. They ensure that the activities are Effective synchronised with the control objectives of the organisation The executive roles and Decentralisation responsibility are clearly identified. Question:

State whether the following statements are true or false. 1. Policy should be not be uniform and consistent.2. Policy should be aimed at achieving the organisational objectives. 3. Policy should be flexible to ensure that it is followed in the routine scenario. 4. Policy should be stable. Response: 1F, 2T, 3T, 4T Feedback: Correct choice - Statement 1 is not true as policy should be uniform and consistent. Statements 2, 3 and 4 are true. 1T, 2T, 3F, 4F 1F, 2F, 3F, 4T 1F, 2F, 3T, 4F
Unit7

Business policy interrelates to the ____________ of the organisation.

Response: Resources Shareholders Objectives Feedback: Correct choice - Business policy interrelates to the objectives of the organisation. Managerial actions Question: The policies are altered according to the framed ____________. Response: Rules Decisions Guidelines Strategies Feedback: Correct choice - Policies are altered according to the framed strategies. Question: The __________ are necessary to govern the organisation. Response: Resources Policies Feedback: Correct choice - The policies are necessary to govern the organisation. Stakeholders Shareholders Question: The ___________evaluate the need for policy change. Response:

Top level management Strategy planning staff Board of directors Policy decision makers Feedback: Correct choice - The decision makers evaluate the need for policy change. Question: What are the critical tasks in designing a business policy in the organisation? Response: Framing and monitoring Analysing and implementing Feedback: Not the right choice Reviewing and monitoring Analysing and framing Question: What is the function of writing policy process? Response: Drafting policy based on factors discussed in meetings. Analysing factors. Gathering information. Planning the procedure to draft policy. Feedback: Not the right choice - Planning the procedure to draft policy occurs during the setting of policy agenda phase. Question: State whether the following statements are true or false. 1. Resources can be defined as the physical and virtual entities which are in the control of the management. 2. The competitive

environment in the organisation is major and relies on the shareholders and employees of the organisation. Response: 1T, 2T Feedback: Not the right choice - Statement 1 is correct. Statement 2 is not true as competitive environment in the organisation is major and relies on the efforts and success of the organisation. 1T, 2F 1F, 2T 1F, 2F Question: State whether the following statements are true or false. 1. The decision makers evaluate the need for policy change. 2. The board of directors verifies whether the new policy is adhering to the strategies. Response: 1T, 2T Feedback: Not the right choice - Statement 1 is correct. Statement 2 is not true as top level management verifies whether the new policy is adhering to the strategies. 1F, 2T 1F, 2F 1T, 2F Question: The advancement of the technology leads to increase in the cost of the ____________ and requires _____________ for the employees. Response: Machinery and training Feedback:

Correct choice - The advancement of the technology leads to increase in the cost of the machinery and requires training for the employees. Design and implementation Analysis and design Machinery and implementation Question: What is strategic intelligence? Response: It is the process of identifying and analysing the defined objectives of the organisation. Feedback: Not the right choice - Alternating policies is the process of identifying and analysing the defined objectives of the organisation. It is the process of creating space for understanding the need for policy change. It is the process of detailed description of what the company is and assessing its sphere of operations. It is the process of applying the drafted policies in situations that are in compliance between the organisation and the employees. Question: Match the following Response: Match Correct Answer User answer They are redirected to provide the capacity to conduct action as per the implemented policy. Process of identifying methods to achieve strategic objectives. It ensures that strategies implemented use the most suitable policies. Feedbac k

They are redirected to Resource provide the capacity to mobilisation conduct action as per the implemented policy. Process of identifying Policy design methods to achieve strategic objectives. It ensures that strategies Integration implemented use the most suitable policies.

Match Business policies Question:

Correct Answer

User answer

Feedbac k

Judges the current status of Judges the current status of the organisation the organisation

Choose the correct statements from the following. 1. Organisational design and modification deals with re-engineering or modifying existing organisation according to the new policy. 2. Constituency structure is the process of marketing the policy such a way that it promotes the relationship between the beneficiaries. 3. Reviewing policy is a proposed policy which must obtain authenticity from the team implementing the policy. 4. Resource allocation is the process of allocating the resources that are supporting the implementation of policy depending on the implementation of strategy. Response: 1,2,4 Feedback: Correct choice - Statements 1,2,4 are correct. 1,2,3 2,3,4 1,3,4 Question: State whether the following statements are true or false. 1. Step four involves implementing policy change which in turn involves top level management initialising to form a policy developing team after the decision makers informs regarding the policy change. 2. Policies do not act as guidelines in framing the decisions that are vital to the directing principles of the strategic management. 3. Policies are laid down abiding to the factors of the government. 4. Selecting the most suitable policy and evaluating the impact of policy mainly lies with the board of directors. Response: 1F, 2T, 3F, 4T 1F, 2T, 3T, 4F 1T, 2F, 3T, 4F Feedback: Correct choice - Statements 1,3 are correct. Statement 2 is not true as policies act as

guidelines in framing the decisions that are vital to the directing principles of the strategic management. Statement 4 is not true as selecting the most suitable policy and evaluating the impact of policy mainly lies with the top level management. 1F, 2T, 3F, 3T
Unit8

Question: _______________ is important to the continued success of an organisation. Response: Contingency Planning Feedback: Not the right choice Business Continuity Planning Business Continuity Management Business Continuity Policy Question: _______________of organisations current BCP policy is one of methods of BCP policy. Response: Research Review Feedback: Correct choice - Review of organisation Analysis Identification Question: Ability to _______________ data flow and integrity is one the benefits of Contingency planning. Response:

Facilitate Integrate Validate Feedback: Correct choice - Ability to validate data flow and integrity is one the benefits of contingency planning. Analyses Question: BIA analyses the organisations financial status and _______________ impacts. Response: Informational Operational Feedback: Correct choice - BIA analyses the organisation Fundamental Documental Question: Loss of confidentiality includes loss of _______________ data. Response: Sensitive Feedback: Correct choice - Loss of confidentiality includes loss of sensitive data. Important Confidential Political Question: _______________ damage has an effect on annual profit. Response:

Reputational Financial Feedback: Correct choice - Financial damage has an effect on annual profit. Loss of privacy Loss of integrity Question: State which of the following statements is true. Response: The cost of implementing and testing a BCP program is low. The whole BCP program is less time consuming. Less time is required to set up facilities. Relocating and accommodating recovery team members lead to logistical difficulties. Feedback: Correct choice - Relocating and accommodating recovery team members lead to logistical difficulties. Question: Technical impact factors are aligned with the traditional security areas of concern such as _______________, integrity, and _______________. Response: Confidentiality, availability Feedback: Correct choice - Technical impact factors are aligned with the traditional security areas of concern such as confidentiality, integrity, and availability. Integrity, loyalty Planning, availability Vulnerability, integrity Question:

The loss of _______________ sensitive information or _______________ may result in legal liabilities. Response: Commercially, intellectual property Feedback: Correct choice - The loss of commercially sensitive information or intellectual property may result in legal liabilities. Sensitive, intellectual property Personal, information Relocating, intellectual property Question: Which of the following statement is true? Response: BIA enhances process optimisation program which results in expenditure reduction in BCP. Feedback: Correct choice - BIA enhances process optimisation program which results in expenditure reduction in BCP. The BCP program is unable to address Backlog Trap problem. The BCP complicates the recovery program BCP program is unable to identify the mission critical activities of an organisation Question: Match the following Response: Match Loss of confidentiality Loss of integrity Correct Answer Loss of critical and sensitive data. User answer Loss of critical and sensitive data. Feedbac k

Includes degree of data. Loss of vital services.

Match Loss of availability Loss of privacy Question: Match the following: Response: Match

Correct Answer Loss of vital services. Loss of personal information.

User answer Includes degree of data. Loss of personal information.

Feedbac k

Correct Answer

User answer Establishing a business continuity planning committee. Analysis of organisation's financial status and operational impact. Emergency response and operations. Defining business continuity alternatives

Feedbac k

Establishing a business Initiation continuity planning committee. Analysis of organisation's Business financial status and impact analysis operational impact. Disaster Defining business readiness continuity alternatives strategies Develop and Emergency response and implement the operations. plan Question:

State whether the following statements are true or false. 1. Establishing a plan exercise program is a part of maintenance and testing. 2. Awareness ensures the importance of BCP to the employees. 3. Emergency response exercise should be ongoing. 4. Regular audit and update of BCP is not necessary. Response: 1T, 2T, 3T, 4F Feedback: Correct choice - Statements 1,2,3 are true and statement 4 is false because regular audit and update of BCP is necessary. 1T, 2F, 3T, 4F

1T, 2T, 3F, 4F 1T, 2T, 3T, 4T

Unit9Question: A proper business venture ______________ product offerings by developing new technologies and utilising the resources. Response: Diversifies Assists Assures Feedback: Not the right choice - A proper business venture diversifies product offerings by developing new technologies and utilising the resources is the correct choice Inhibits Question: Franchising expands without much _____________ and strict quality controls. Response: Certification Documentation Consultation Financing Feedback: Right choice - Franchising expands without much financing which means providing the necessary capital and strict quality controls Question: One of the factor implemented by an existing business is targeting the _______________ revenue growth. Response:

Quarterly Business Long-term Feedback: Right choice - One of the factor implemented by an existing business is targeting the long-term revenue growth which is the growth strategy in terms of revenue for a relatively long period of time Profitable Question: Strategies for creating a business plan includes defining the business vision and understanding the _______________. Response: Team Customer Feedback: Right choice - Strategies for creating a business plan includes defining the business vision and understanding the customers who are the person or company which buy goods and services produced by another person, company, or other entity Management Competitor Question: A balanced vertical integration strategy is a strategy in which a firm owns the ___________ that produce inputs and also distributes the outputs. Response: Cerification Accrediation Subsidiaries Feedback: Right choice - A balanced vertical integration strategy is a strategy in which a firm owns the subsidiaries that produce inputs and also distributes the outputs Strategies

Question: A business plan is a complete ______________ that summarises the operational and financial objectives of a business. Response: Empirical document Factual statement Internal document Feedback: Right choice - A business plan is a complete internal document that summarises the operational and financial objectives of a business Legal document

Unit 09-2 Mark Quiz Questions Question Results

Question: Corporate restructuring deals with the factors like ________________ and __________________. Response: Internal transformation, financial restructuring Feedback: Not the right choice - Internal transformation, financial restructuring are the methods to rectify faulty investment strategies in an organization Distribution problems, faulty time management Augmentation of strategic control, focused diversification strategy creation Franchising, strategic alliances Question: The factors which lead to faulty investment strategies are lack of _____________ and ___________________ errors. Response:

Consultation, warehousing Supervision, human Standards, managerial Feedback: Not the right choice - The factors which lead to faulty investment strategies are lack of consultation and warehousing errors are the correct terms Focus, Storage Question: Which among the following choices are the steps for creating a marketing strategy for a business? Response: Qualifying the best target markets, Resolving the financial matters Defining the business vision, Testing the market strategy Understanding the customer, Making a list of goals Identifying all the target markets, Identifying the tools and strategies Feedback: Right choice - Identifying all the target markets, Identifying the tools and strategies are the steps to create a marketing strategy for a business Question: Which of the following statements is correct? Response: A proper business venture helps in identifying the market strategy A proper business venture improves distribution channels by extending market positions. Feedback: Right choice - A proper business venture improves distribution channels by extending market positions is the correct statement A proper business venture helps in resolving the financial matters. A proper business venture helps in understanding the customer.

Unit 09-4 Mark Quiz Questions Question Results

Question: Which of the following choices is true? 1. Growing direct foreign investment is a driving force of financial restructuring 2. Maximising utilisation of critical resources is one of the objectives of financial restructuring 3. Financial restructuring is implemented to discontinue the operations in an organisation like during sales decline etc. 4. Restructuring occurs during allocation of resources for a new marketing campaign or the launch of a new product line Response: 124 123 234 Feedback: Not the right choice - Statement 1 Growing direct foreign investment is a driving force of financial restructuring is the correct statement. Statement 2 Maximising utilisation of critical resources is one of the objectives of financial restructuring is a correct statement. Statement 3 Financial restructuring is implemented to continue the operations in an organisation like during sales decline etc is the correct statement. Statement 4 Restructuring occurs during allocation of resources for a new marketing campaign or the launch of a new product line is the correct statement 134 Question: Match the following: Response: Match Defining the business vision Learning from the competitors Correct Answer Knowing about the primary competitive advantage Knowing the competitor's approach User answer Qualifying the best target markets Knowing the competitor's approach Feedbac k

Match Investing in local and overseas venture

Correct Answer Availability of resources like skills, manpower etc

User answer Availability of resources like skills, manpower etc Knowing about the primary competitive advantage

Feedbac k

Identifying the Qualifying the best marketing strategy target markets Question:

Which of the following choices is correct? 1. Having a clear disposition towards price is one of the ways to invest successfully. 2. Targeting short-term revenue growth is a factor implemented by an existing business 3. One of the investment strategies of a new business is to be focused and alert during sudden declination 4. Being conservative in business is not the correct approach to invest successfully Response: 1F, 2T, 3F, 4T 1T, 2T, 3F, 4F 1F, 2F, 3T, 4T 1T, 2F, 3T, 4F Feedback: Right choice - Statements 1 and 3 are correct. Statement 2 Targeting long-term revenue growth is a factor implemented by an existing business is a correct statement. Statement 4 Being conservative in business is the correct approach to invest successfully is the correct statement
Unit10

Unit 10-1 Mark Quiz Questions Question Results

Question: A _____________ is an enterprise operating in different countries but is managed from one home country. Response: Private firm

Planning Multi National Corporation Feedback: Right choice - A Multi National Corporation is an enterprise operating in different countries but managed from home country Government firms Question: MNCs operating in different countries are subjected to numerous __________. Response: Host country regulations Feedback: Right choice - MNCs operating in different countries face host country regulations Threats Competency Regression Question: Some ___________ are active in more than one industrial sector. Response: Global companies Organisations TNCs Feedback: Right choice - TNCs are active in more than one industrial sector Companies Question: The international success of MNCs is mainly because of the ability to ______________ the advantages. Response:

Manage Capitalise Feedback: Right choice -The international success of MNCs is mainly because of the ability to capitalise the advantages Project Analysis Question: ___________ is the process of granting the franchisee permission to use a name, method, process or trademark. Response: Budget Franchising Feedback: Right choice - Franchising is the process of granting permission to use name or trademark Outsourcing Performance Question: ___________ is the process of integration of the world community into a common economical or social system. Response: Decoding Transmitting Interpreting Globalisation Feedback: Right choice - Globalisation is the process of integration of world community into a common social system

Unit 10-4 Mark Quiz Questions

Question Results
Question: Match the following: Response: Match Giant size Correct Answer User answer Feedbac k

Their sales, assets and Their sales, assets and profits of MNCs run into profits of MNCs run into crores crores It reduces managerial cost It reduces managerial cost as it allows the managers as it allows the managers Centralised of organisation to control of organisation to control management foreign subsidiaries and foreign subsidiaries and thus reduce the power of thus reduce the power of subsidiary managers subsidiary managers The parent corporation of The parent corporation of the MNC transfers its the MNC transfers its Transfer of techniques, resources to techniques, resources to resources the subsidiary companies the subsidiary companies operating in other countries operating in other countries The activities of The activities of International multinational corporations multinational corporations operations are spread over many are spread over many countries countries Question: Match the following: Response: Match Correct Answer User answer Feedbac k

MNCs are subjected to MNCs are subjected to Business several serious risks that are several serious risks that are risks not endured by domestic not endured by domestic companies companies Host It is a difficult task for the It increases in countries country MNCs to familiarise with whose governments are regulations these regulations and unstable and tend to change

Match

Correct Answer

User answer

Feedbac k

modify its operations to frequently ensure that no violations are made MNCs operate under MNCs operate under Direct legal different legal systems of different legal systems of systems different countries different countries It is a difficult task for the It increases in countries MNCs to familiarise with Political whose governments are these regulations and risks unstable and tend to change modify its operations to frequently ensure that no violations are made Question: State whether following statements are true or false? 1. The firm identifies its potential market, locates the available resources, hire personnel, develop a marketing plan and identify retail outlets 2. The firm establishes management controls and feedback system 3. The international sales in countries cannot be generated with the help of Internet 4. Technology plays an important part in the decision making in an organisation Response: 1-T, 2-T, 3-F, 4-T Feedback: Correct choice - Statements 1, 2 and 4 are true but statement 3 is false as the international sales in countries can be generated with the help of Internet 1-F, 2-F, 3-T, 4-F 1-F, 2-F, 3-T, 4-T 1-T, 2-F, 3-F, 4-T

Unit 10-2 Mark Quiz Questions Question Results

Question: Multi National Corporations help to ___________and improve ___________ in countries that are in need of development.

Response: Schedule and budget Create jobs and Technology Feedback: Right choice - MNCs help to create jobs and improve technology in countries that are in need of development Cost and values Organisation and goals Question: The political risk will not be there in countries whose governments are ___________ and tend to ___________. Response: Unstable, tend to change Hard working, stable Flexible, uncertain Stable and unchanged Feedback: Right choice -The political risk will not be there in countries whose governments are stable and do not change frequently Question: Which among the following statements is true? Response: The most important advantage of MNCs is the patented technical knowledge which enables them to compete internationally Feedback: Right choice - The most important advantage of MNCs is the patented technical knowledge which enables them to compete internationally Large MNCs do not have access to advanced levels of technology which are either developed or acquired by the corporation The technologies of MNCs are not patented Technology cannot be in the areas of management, services or production

Question: Which among the following statements is true? Response: Globalisation is the process of integration of the world community into a common economical or social system Feedback: Right choice -Globalisation is the process of integration of the world community into a common economical or social system The first phase of globalisation is not to integrate the population of the world economically The disadvantage of globalisation is to reduce the geographical inequalities by distributing jobs and business opportunities all over the world The market equilibrium between under developing and developed countries is not obtained by currency exchange
Unit11

Question: Organisations suffer benefits due to ____________ goals. Response: Incoherent Feedback: Correct choice - Organisations suffer benefits due to incoherent goals. Limit Layered Rate Question: Strategic alliances are required to increase ______________ ratio. Response: Analysis Financial Human resource

Productivity Feedback: Correct choice - Strategic alliances are required to increase productivity ratio. If the productivity ratio of the organisation increases, the growth also increases at an effective rate. Question: Which of the following types of mergers has maximum or minimum effect on the market? Response: Market extension merger Feedback: Not the right choice - It basically deals with merging organisations to achieve greater markets and ensure a bigger base for client. Horizontal merger Vertical merger Conglomerate merger Question: Which one of the following processes involves selecting an appropriate partner? Response: Strategic choice Feedback: Not the right choice - Strategic choice is the process of selecting strategies that are appropriate to the organisation. Partner assessment Alliance operation Cross functional team Question: ___________ creates synergy among the various brands. Response:

Top management Board of directors Customer Co-branding Feedback: Correct choice - Co-branding creates synergy among the various brands. Question: ___________ is the most powerful business concept that has the ability to pool two or more organisations in one project. Response: Joint venture Feedback: Correct choice - Joint venture is the most powerful business concept that has the ability to pool two or more organisations in one project. Technology innovation Employability External expansion Question: What is strategic alliance? Response: It is the process of selecting possible course of action to formulate strategies. It is the process of applying the strategies to achieve organisational purpose. It is the process of mutual agreement between the organisations to achieve objectives of common interest. Feedback: Right choice - Strategic alliance is the process of mutual agreement between the organisations to achieve objectives of common interest. It is the process of analysing the position of organisation and plan strategies based on the analysis Question:

Which of the following statements are correct? 1. Mergers occur when two similar organisations proceed to become a single organisation. 2. In merger, when the organisations deal is unfriendly, it leads to purchasing of the other organisation.3. In merger, organisations stocks are submitted and new stock is issued. Response: 1,2 1, 2,3 2,3 1,3 Feedback: Correct choice - Statement 1 and 3 are correct. Question: An increasing desire of global operations requires strategic alliances to converge the __________ in many _______________ . Response: Unemployment, employment sectors Industry, international markets Feedback: Correct choice - An increasing desire of global operations requires strategic alliances to converge the industry in many international markets. Stakeholders, single departments Resources, shared resources Question: State whether the following statements are true or false. 1. Contract negotiation is the process of determining the two parties realistic objectives such that a high calibre is formed in negotiating between the two organisations. 2. Strategy development is the process of combining two or more organisations to form a single organisation and achieve greater efficiencies of scale and productivity. Response: 1T, 2F 1T, 2T

1F, 2T 1F, 2F Feedback: Not the right choice - Statement 1 is correct. Statement 2 is not true as merger is the process of combining two or more organisations to form a single organisation and achieve greater efficiencies of scale and productivity. Question: Match the following: Response: Match Correct Answer User answer Feedbac k

It involves identifying the It includes aspects such as Co-branding type of offer being laid by rights, obligations, and agreement the organisation to make restrictions. an agreement. It involves identifying the It includes aspects such as Contractual type of offer being laid by rights, obligations, and agreement the organisation to make restrictions. an agreement. It is the process of revenue It is the process of revenue Affiliate sharing between the sharing between the marketing website owner and the website owner and the online merchant. online merchant. Conditional Question: Re-arrange the four stages of outsourcing process in the right order. 1. Contractual agreement such that the business activities are worked legally in terms of pricing and Service Level Agreement (SLA) terms. 2. Outsource management to refine the present working relationship between client and outsourcing service providers. 3. Strategic thinking for developing the organisational philosophy about the role of business activity outsourcing. 4. Evaluate and select the appropriate outsourcing projects and choosing the potential location for the work force. Response: 1, 3, 4, 2 2, 3, 1, 4 It is based on occurrence of It is based on occurrence of an event. an event.

3, 4, 1, 2 Feedback: Correct choice - Properly arranged 3, 2, 1, 4 Question: State whether the following statements are true or false. 1. Joint venture reduces production time and helps in gaining new customers. 2. Outsourcing can be analysed by systematic scheduling of the process involved in manufacturing product without any hindrances to both the organisations. 3. The concept of outsourcing existed from the era of work specialisation. 4. Franchising is the process of setting up strategic alliances to venture into research field. Response: 1F, 2T, 3F, 4T 1T, 2F, 3T, 4F Feedback: Correct choice - Statements 1 and 3 are true. Statement 2 is not true as contractual agreement can be analysed by systematic scheduling of the process involved in manufacturing product without any hindrances to both the organisations. Statement 4 is not true as sharing R&D is the process of setting up strategic alliances to venture into research field. 1T, 2T, 3F, 4F 1F, 2F, 3T, 4T

Unit12Question: _______________ is an effective way to generate many ideas on a specific issue. Response: Mind mapping Creativity Intrapreneurship Brainstorming Feedback: Correct choice - Brainstorming is an effective way to generate many ideas on a specific issue

Question: Which among the following is one of the challenges for a creative and innovative organisation? Response: Jargon Hostility Feedback: Correct choice - Hostility is one of the challenges faced by a creative and innovative organisation Feasiblity Multiplying stimuli Question: Which among the following is one of the steps involved in creativity? Response: Brainstorming Feedback: Not the right choice - Brainstorming is one of the business practices adopted to promote creativity and innovation Implementation Illumination Architectural innovation Question: Which among the following types of innovation is involved in the development of new marketing method? Response: Architectural innovation Feedback: Not the right choice - Architectural innovation defines the basic configuration of the product and the process

Market niche innovation Regular innovation Revolutionary innovation Question: Which one the following is a technical language used by a particular profession? Response: Metaphor Jargon Feedback: Correct choice - Jargon can be described as a technical language used by a particular profession, group or trade Slogan Out of the box thinking Question: _______________ is a protective cover which eliminates work pressure and policies that might discourage creativity Response: Rewards Buffer zones Feedback: Correct choice -Buffer zone is a protective cosset around the creative people or innovative teams within an organisation Preparation Nurturing

Question: The National Innovation Initiative (NII) defines innovation as "The _______________ of invention and _______________, leading to the creation of social and economic value.

Response: Implementation, insight Intersection, insight Feedback: Correct choice - The National Innovation Initiative (NII) defines innovation as "The intersection of invention and insight, leading to the creation of social and economic value" Innovation, production Identification, prototyping Question: Which among the following statements is true? Response: Creativity and innovation can provide competitive advantage to an organisation Feedback: Correct choice - Creativity and innovation can provide competitive advantage to an organisation Creativity discourages active interaction in the organisation A flexible culture prevents an organisation from responding to a rapidly changing marketplace or to new business opportunities Creativity increases strategic barriers Question: Which among the following statements is true? Response: The components of innovation are reflecting and nurturing Feedback: Not the right choice - The components of innovation are implementation and creativity Incubation is a moment when a new concept or solution is finally emerging Preparation identifies a problem or an issue based on the study The processes involved in creativity are implementation and creativity

Question: _______________ avoid _______________ and encourages development of new process which represents improvement in old process. Response: Brainstorming,mind mapping Feedback: Not the right choice - Out of the box thinking avoids micromanagement and encourages development of new process which represents improvement in old process Out of the box thinking, micromanagement Using jargon, macromanagement Buffer zone, policies Question: Match the following: Response: Match Keeping minds open for new opportunities Competitive advantage Improves learning and knowledge transfer Correct Answer Lynchpin of creativity Intangible assets as it is difficult to copy or imitate> Creativity encourages active interaction User answer Creativity encourages active interaction Intangible assets as it is difficult to copy or imitate> Lynchpin of creativity Rigid culture prevents the organisation from responding to new business opportunities Feedbac k

Rigid culture prevents Removing the organisation from strategic barriers responding to new business opportunities Question: Match the following:

Response: Match Architectural innovation Correct Answer User answer Defines the basic configuration of the process Development of new marketing methods for existing products Changes applied to existing market and customers Disrupts and renders the existing product out of date, yet applied to existing customer and markets. Feedbac k

Defines the basic configuration of the process Development of new Market niche marketing methods for innovation existing products Changes applied to Regular existing market and innovation customers Disrupts and renders the existing product out of Revolutionary date, yet applied to innovation existing customer and markets. Question:

State whether the following statements are true or false 1. Managers must select the most promising idea generators and provide them with extra resources 2. Buffer zone increases work pressures which might discourage creativity 3. Managers must test the best ideas and solutions and choose the right one which is fruitful 4. Managers must resist the temptation to look for immediate results Response: 1T,2T,3T,4T 1T,2F,3T,4T Feedback: Correct choice - Statements 1,3,4 are true and statement 2 is false because buffer zone eliminates work pressures and policies which discourage creativity 1T,2F,3F,4T 1T,2F,3T,4F

Unit13

Question:

CSR enhances stronger ___________ performance and profitability through operational efficiency gains. Response: Productivity Financial Feedback: Right choice - CSR enhances stronger financial performance and profitability through operational efficiency gains is the correct statement. Unethical Competency Question: Employee __________ helps an organisation to analyse the ethical conduct. Response: Review Metrics Audit Feedback: Not the right choice - Audit is the process of mapping and evaluating a task to verify the accuracy. Survey Question: Unethical strategies are __________ with the concept of socially responsible business behaviour. Response: Compatible Practiced Incompatible Feedback: Right choice - Unethical strategies are incompatible with the concept of socially responsible business behaviour is the correct statement.

Measured Question: A corporate ethics management program is made up of values, policies and activities which influence the __________ of the organisation. Response: Management Behaviour Relationship Productivity Feedback: Not the right choice - Productivity is the ratio of output produced per unit of input (productive resources) over some period of time. Question: Business ethics create __________ in customers and maximises the profits. Response: Loyalty Feedback: Right choice - Business ethics create loyalty in customers and maximises the profits. Goodwill Loss Justice Question: Collective ____________ of a business deals with appropriate arrangements of the widespread harm and misconduct by different groups. Response: Environmental responsibility Corporate responsibility

Moral responsibility Feedback: Right choice - Collective moral responsibility of a business deals with appropriate arrangements of the widespread harm and misconduct by different groups is the correct statement. Financial responsibility Question: Companies have to prepare _______ statements to show ______ in its financial position and business activities. Response: Functional, profits Accounts, decency Business, accounts Financial, transparency Feedback: Right choice - Companies have to prepare financial statements to show transparency in its financial position and business activities. Question: State whether the following statements are true or false. Response: CSR improves the quality of life of the organisation, CSR is effective in areas like human rights, safety at work, consumer protection, climate protection, caring for the environment, sustainable management of natural resources. CSR reduces the reputation of the organisation, CSR also reduces the relationships with the regulators. CSR declines the environmental awareness by an organisation, CSR follows unethical conduct in an organisation. CSR enhances the costs by maintenance process, CSR also enhances stronger financial performance through operational efficiency gains. Feedback: Not the right choice - CSR also enhances stronger financial performance through operational efficiency gains is the correct statement but CSR reduces the costs

through re-cycling process. Question: The importance of social audit in a business is for _______ and enhancing ______. Response: Image-building, Profits Feedback: Not the right choice - Social audit is impotant for image building but not to enhance profit. Technological upgradation, Business Image-building, CSR Corporate governance, CSR Question: Which are the two measurement tools which help an organisation in the analysis of ethical conduct? Response: Projecting a positive image, Reporting data ethically Independent audit, Helpline analysis Statistical survey, Independent audit Helpline analysis, Business analysis Feedback: Not the right choice - Helpline analysis is one of the tools but business analysis is not the right choice. Business analysis deals with identifying business needs and determining solutions to business problems.

Question Results
Question: Match the following: Response:

Match Roles of ethics management programme Benefit of developing ethical standards Code of ethics is the written guidelines Guideline to develop the code of ethics Question:

Correct Answer Establish ethics committee at the board level. Expands access to capital, credit and foreign investment.

User answer

Feedbac k

Establish ethics committee at the board level. Expands access to capital, credit and foreign investment. Considering the ethical Conducts the actions values that are according to the ethical appreciated by standards. stakeholders. Considering the ethical Conducts the actions values that are according to the ethical appreciated by standards. stakeholders.

Which of the following choices determine the factors enhancing social business obligations? 1. Stabilising employer-employee relationships 2. Implementing punishable act towards corruption or any illegal act in an organisation 3. Identifying key areas to assess the community, economy and environment 4. Respecting ethical values, people and community in an organisation Response: 123 234 124 Feedback: Right choice - Statements 1, 2 and 4 are correct. Statement 3: Identifying key areas to assess the community, economy and environment is the method to perform a social audit. 134 Question: State whether the following statements are true or false. 1. CSR enhances the quality of management by contributing high quality product.2. CSR poses a threat to the information security systems of an organisation 3. CSR creates awareness towards legal issues in the society 4. CSR reduces the costs through re-cycling process Response:

1T, 2F, 3F, 4T Feedback: Right choice - Statements 1 and 4 are correct. Statement 2 CSR enhances information security systems in an organisation is the correct statement. Statement 3 CSR creates awareness towards environmental issues in the society is the correct statement. 1F, 2T, 3F, 4F 1T, 2T, 3T, 4F 1T, 2T, 3F, 4F

Unit14

Question: The advent of globalisation has changed the view of ________ and organisations ability to do business. Response: Shareholders Employees Top management Feedback: Not the right choice - Top management decides, implements and monitors new ideas for organisation growth . Market Question: The field of strategic management has significantly improved in gathering information about the operational and _______ performance. Response: Production Organisation management Financial Feedback:

Correct choice - The field of strategic management has significantly improved in gathering information about the operational and financial performance. Human resources Question: The nature of competitiveness majorly depends on the organisations ________. Response: Rules Globalisation potential Feedback: Right choice - The nature of competitiveness majorly depends on the organisation Employees Production Question: ________ approach is based on the assumption of the need for incremental processes and the primary mode used in strategy settings. Response: Managing organisational mission Liberalisation Innovation Quinn's incremental Feedback: Correct choice - Quinn's incremental approach is based on the assumption of the need for incremental processes and the primary mode used in strategy settings. Question: ________ capabilities becomes necessary to manage the external interface changes. Response: Analysing

Data processing Prescribed network Feedback: Not the right choice - Prescribed networks deals with communication networks and authority to deal with new tasks and technologies. Organisational process Question: Economic cycle refers to recurring and fluctuating levels of ________ in the organisation. Response: Manufacturing Economic activity Feedback: Correct choice - Economic cycle refers to recurring and fluctuating levels of economic activity in the organisation. Human resource Employees

Question Results
Question: State whether the following statements are true or false. 1. Smouldering crises may generate negative news coverage and could result in large amount of penalties. 2. Privatisation refers to relaxation of government restrictions in the areas of social and economic policies. Response: 1F, 2T 1T, 2T 1F, 2F 1T, 2F Feedback: Correct choice - Statement 1 is correct. Statement 2 is not true as liberalisation refers to relaxation of government restrictions in the areas of social and economic policies.

Question: The flexibility effects are concerned with the dynamics of future knowledge _____________, applications and ____________ to new internal and external developments. Response: Strategies and production Policies and human resource Acquisitions and responses Feedback: Correct choice - The flexibility effects are concerned with the dynamics of future knowledge acquisitions, applications and responses to new internal and external developments. Strategies and acquisitions Question: What are the four stages of economic cycle? Response: Analysis, design, development and implementation. Economic expansion, slowdown, recession and recovery. Feedback: Correct choice - The four stages of economic cycle are economic expansion, slowdown, recession and recovery. Strategic analysis, choice, formulation and implementation. Definition of purpose, strategic intelligence, policy alternatives, choice and review. Question: What is demand uncertainty? Response: It refers to the uncertainty which occurs due to the unpredictable circumstances in the organisation. It refers to the sudden disruption occurring in the organisation without any warnings. It refers to the uncertainty which arises due to the lesser demand size of the market

for marketing manufactured products. Feedback: Correct choice - Demand uncertainty refers to the uncertainty which arises due to the lesser demand size of the market for marketing manufactured products. It refers to the problems that disrupts the business process Question: Choose the correct statements from the following. 1. The major political problem is allocating the power and resources.2. Cognitive flexibility for alternative strategic logics refers to developing alternate ways for creating value in the market. 3. According to James Brien Quinn, it is possible to shift goals in times of relative environmental stability and excess resources. 4. Operating flexibility in applying skills and capabilities to available resources refers to the use of resources in operating conditions. Response: 1, 3 1, 3, 4 1, 2, 4 2, 3, 4 Feedback: Not the right choice - Statements 1,2,4 are correct. Statement 3 is not true as according to James Brien Quinn, most of the large organisations emerge with iterative process in realising the probes of future, experiments, and learn from a series of incremental commitments rather than global formulations of total strategies. Question: State whether the following statements are true or false. 1. Ethical issues rise due to the problems that relate to formulating vision, mission and objectives. 2. The term privatisation refers to the integration of national economies into international economies through trade, foreign direct investment, capital flows, migration and spread of technology. 3. Customer focused process includes procurement, ordering and replenishing of stocks, processing of payments, web-sites for suppliers, and production control processes. 4. Adaptability is the process of building an environment that suits various conditions. Response: 1F, 2T, 3F, 4T

Feedback: Not the right choice - Statements 1 and 4 are correct. Statement 2 is not true as the term globalisation refers to the integration of national economies into international economies through trade, foreign direct investment, capital flows, migration and spread of technology. Statement 3 is not true as production process includes procurement, ordering and replenishing of stocks, processing of payments, websites for suppliers, and production control processes. 1T, 2F, 3F, 4T 1T, 2T, 3F, 4F 1F, 2F, 3T, 4T Question: Match the following: Response: Match Knowledge Future Correct Answer User answer Feedbac k

Medium to address the Medium to address the challenges in organisation challenges in organisation Depends on long term goals and plans. Depends on long term goals and plans. Helps in exploiting business opportunities across nations to achieve goals. It refers to non-routine, non-incremental and discontinuous change which alters the overall direction and components of the organisation.

Helps in exploiting Global business opportunities competitiveness across nations to achieve goals. It refers to non-routine, non-incremental and discontinuous change Strategic change which alters the overall direction and components of the organisation.
-Unit15

Question: An initial _________ and analysis of needs is performed to increase profitability and success of the organisation during redesigning programme.

Response: Employee assessment Strategic assessment Feedback: Right choice - An initial strategic assessment and analysis of needs is performed to increase profitability and success of the organisation during redesigning programme. Strategic assessment deals with evaluating an organisation's strategies. Financial assessment Risk assessment Question: Autocratic leadership leads to increased levels of _________ and staff turnover. Response: Leadership Coordination Absenteeism Feedback: Right choice - Autocratic leadership leads to increase levels of absenteeism and staff turnover. Absenteeism is a habitual pattern of absence from a duty or responsibility. Obligation Question: Change management deals with developing a _______ for better alternative strategies to implement the change in an organisation. Response: Policy Feedback: Not the right choice - Policy are the set of decisions which are oriented towards a long-term purpose developed by an institution. Methodology Certification

Vision Question: Innovation gives a sustainable competitive advantage to an organisation only when it is performed on a ________ basis and supported by a leadership team. Response: Continuous Feedback: Right choice - Innovation gives a sustainable competitive advantage to an organisation only when it is performed on a continuous basis and supported by a leadership team. Occasional Supportive Sequential Question: Strategic thinking develops an effective ________ of people working together in an organisation to achieve a common goal in a better way. Response: Planning Creativity Synergy Feedback: Right choice - Strategic thinking develops an effective synergy of people working together in an organisation to achieve a common goal in a better way. Coordination Question: The ________ approach is used by managers who want to understand the reactions of their team members during the change process in an organisation. Response: Certification

Psychodynamic Feedback: Right choice - The psychodynamic approach is used by the managers who want to understand the reactions of their team members during the change process in an organisation. Psychological Intellectual Question: Which among the following statements is the correct statement? Response: Change management is an organised approach to deal with profit, from the viewpoint of an organisation and an individual. Behavioural approach is the only approach to change management. Change management is a significant approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is the only principle of change management. Change management is an complementary approach to deal with change only in the organisation. Behavioural approach is one of the approaches to change management. Change management is an organised approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is one of the approaches to change management. Feedback: Right choice - Change management is an organised approach to deal with change, from the viewpoint of an organisation and an individual. Behavioural approach is one of the approach to change management. Question: For the creation of a learning organisation, a _______ system has to be created and must be integrated with ________ systems. Response: Communication, control Design, technical Control, design

Communication, technical Feedback: Right choice - For the creation of a learning organisation, a communication system has to be created and must be integrated with technical systems is the correct statement. Question: Transactional leadership is basically a type of ________ style which has serious limitations on performing ________ works. Response: Management, creative Feedback: Right choice - Transactional leadership is basically a type of management style which has serious limitations on performing creative works. Team-building, creative Technological, designing Learning, designing Question: Which among the following choices depict the important factors of an organisational culture? Response: Improving the cultural effectiveness of an organisation, Defining new behaviours. Feedback: Not the right choice - Improving the cultural effectiveness of an organisation is the correct statement, but defining new behaviours is one of the steps of redesigning programme methodology. Creating energy and momentum in an organisation, Focusing and influencing the nature of human behaviour. Applying new concepts and skills, Gathering senior management data. Creating energy and momentum in an organisation, Developing abilities to observe the challenges in the organisation. Question:

Match the following: Response: Match Trait of strategic thinker Correct Answer Having broader boundaries to think, plan, perform, analyse and evaluate a task User answer Feedbac k

Having broader boundaries to think, plan, perform, analyse and evaluate a task Prepare all objectives Feature of Identifying relationships satisfying the ideal vision strategic that support the whole and mission of an thinking organisation and its vision organisation Critical success Prepare all objectives Identifying relationships factor for satisfying the ideal vision that support the whole strategic and mission of an organisation and its vision thinking organisation Broad innovative thinking Broad innovative thinking Definition of on a daily basis to achieve on a daily basis to achieve strategic overall goals in the team overall goals in the team thinking and organisation and organisation Question: State whether the following statements are true or false. 1. Change management has three different traits which are adapting, controlling and effecting changes. 2. The behavioural approach is used by the managers who want to understand the reactions of their team members during the change process. 3. The role of a change agent is to sustain the organisations current performance and maintain its future performance. 4. The radical change takes place over a long period of time and its objective of the change are small improvements for a successful business process. Response: 1F, 2F, 3T, 4T 1T, 2T, 3F, 4F 1T, 2F, 3T, 4F Feedback: Right choice - Statement 1 and 3 are correct statements. Statement 2 The psychodynamic approach is used by the managers who want to understand the reactions of their team members during the change process. Statement 4 The incremental change takes place over a long period of time and its objective of the

change are small improvements for a successful business process are the correct statements. 1F, 2T, 3F, 4T Question: Which of the following statements are true? 1. Organisational culture is the most critical factor determining an organisations capacity, effectiveness, and longevity 2. Organisational culture improves the cultural effectiveness of an organisation and creates greater synergy among the people 3. Organisational culture deals with precise thinking about what is to be done for the task and how to execute the task in an organisation 4. The redesigning programme methodology of the organisational culture includes strategic assessment and defining the options as its steps. Response: 123 124 Feedback: Right choice - Statements 1, 2 and 4 are true statements. Statement 3: Precise thinking about what is to be done for the task and how to execute the task in an organisation is the critical success factor for strategic thinking is the correct statement. 234 134