Informatics Implementation Team Project Satisfaction Survey Overview

The following survey was designed to assess client satisfaction and to provide feedback regarding Informatics Implementation projects. This survey encompasses questions regarding project management, technical and data management, training, work flow design, testing, and go-live. The Informatics Implementations Team takes great pride in providing the best possible customer service. This survey is very important in assessing the degree to which we successfully met the business needs of our customers. In order to determine the effectiveness in meeting our customer needs, we need your input. As we strive for continuous improvement, your opinions and comments allow us to assess and improve our current operational processes, thereby continuing to provide the best possible service. Please read through the survey and answer each question accurately. The agreed upon Project Overview Document has been attached for your convenience. The first section includes free format questions followed by questions that you can rate on a scale. Thank you in advance for your time.

The Informatics Implementation Team

What did we do well on the project?

What can we do better next time (Lessons Learned)?

What do you feel where the main risks of this project and how well were they managed?

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Informatics Implementation Team Project Satisfaction Survey Instructions

Use the scale below to rate your degree of satisfaction with each item presented. As indicated, a higher score indicates a greater degree of satisfaction. For any item with a rating of 2 or below, please provide a written explanation in the comments section. 1 Extremely Dissatisfied 2 3 Satisfied 4 5 Extremely Satisfied

Overall _____ Meeting of agreed upon project expectations and critical success factors Project Management _____ Meeting proposed implementation timelines: timeliness of the project _____ Effectiveness of risk identification and management performed during the project _____ Solicitation and use of business expert input and advice for project success _____ Communication and follow-up of assigned tasks to project resources _____ Timely response to issues/concerns during the project _____ Thoroughness of documentation created during the project _____ Communication of status during the project _____ Development and execution of a project communications plan Design: Technical and Data _____ Management of technical issues including design, development, hardware installation and maintenance, system deployment _____ Effectiveness and quality of data conversion (if appropriate) and data setup

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Informatics Implementation Team Project Satisfaction Survey

Design: Work Flow _____ Effectiveness and quality of work flow design efforts Testing _____ Thoroughness of test planning: test requirement and test scenario development _____ Timely response to issues/concerns during the testing phase of the project _____ Communication of the status during the testing phase _____ Satisfaction with the thoroughness and quality of testing performed Training _____ Thoroughness of training plans and training curriculum _____ Effectiveness of the performed training Go-Live _____ Effectiveness of the Dress Rehearsal as a preparation for the go-live _____ The onsite support available during the go-live process _____ The timely response to the issues/concerns during the go-live phase of the project _____ Effective communications during the go-live phase of the project Additional Comments:

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