Shreya Technologies

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SAP POST IMPLEMENTATION SUPPORT
AND MAINTENANCE
Shreya Technologies' SAP Post Implementation
Services include a portfolio of services, which
enable the client to keep their internal MIS
system running, and in consonance with their
business needs.

Most of our customers employ every variation of

our support offerings at one point or another
during their experience with SAP. Shreya
Technologies has the capability of providing
either on-site or off-site SAP support services
across all installed modules, such as FI, CO, HR,
MM, BW, SEM, PP, PS, SD, BASIS, ABAP and
Security Authorizations.

We bring unparalleled industry knowledge and

leading edge skills to bear throughout the
spectrum of your SAP support timeline. From
the volatile environment of post implementation
transition, throughout steady-state operations
and into your next periodic upgrade activity,
Shreya Technologies will provide your team with
the right people, armed with the right knowledge
and skills to make your business successful.

WE OFFER THE FOLLOWING SERVICES IN SAP POST

IMPLEMENTATION SUPPORT AND MAINTENANCE:
SAP Post Implementation continuous
system support
SAP Application Maintenance and
Support
Enhancements to existing functionality
ABAP fine-tuning, support and
customizations
BASIS and System admin support
services
Master data maintenance
upload/download

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SAP POST IMPLEMENTATION SUPPORT AND
MAINTENANCE
Helpdesk Services: Provide guidance on
SAP usage to the end users and key users
within the organization. Depending on the
criticality, answers are provided within
stipulated timeframes.

BASIS Administration: These include

system administration for the SAP
application. These require a sound
knowledge of SAP internals and the
underlying OS on which SAP is running.
Services here would facilitate changing user
rights definition, fine tuning performance,
periodic backups/ restore etc.

Application Enhancements: These would

typically include the customization/
implementation of additional SAP modules,
changes in existing application due to
changes in business logic / legal
requirements etc.

Version Upgrades: Organizations

typically upgrade their SAP versions to
derive additional functionality or because
SAP has discontinued the support of
earlier versions. As most organizations
have online MIS systems, version
upgrades need to be implemented quickly
with minimal disruption of operations.
Because of the business continuity
considerations, this service becomes very
critical for the organisation.
Integration to other systems: This
service enables organisations to procure
packaged software from other sources
and integrate them with their SAP system.
Similarly, it helps them in connecting their
system to those of their suppliers and
customers to implement an extended
supply chain.
Application Rollouts: Some
organizations use an external consultant
to implement SAP at their HO or a
particular Plant. The organization plans to
rollout the application to other locations
using their own IT manpower/ key users.
Shreya Technologies may need
assistance from local players to help with
SAP technical problems or to provide
country specific localization. Leading to
considerable savings in total
implementation cost.

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SHREYA TECHNOLOGIES’ ADVANTAGES:
Shreya Technologies as a growing company in
the areas of SAP Project Consulting,
Recruitment of all level SAP Consultants, SAP
Corporate Training and HR Staffing. We are a
fully qualified SAP Channel and Education
partner, based in Mumbai, Maharashtra – India
and among the leading companies in managing
and carrying out the SAP-based Services.

Shreya Technologies focuses on customer

success. As a leading enterprise solutions and
outsourcing partner for medium and large global
customers, we leverage technology and our
flexible delivery models to drive performance and
business value throughout a customer’s
enterprise. Shreya’s comprehensive service
approach incorporates a holistic view of our
customers that extends beyond delivery. This
approach integrates enterprise solutions and
services, proprietary best practice offerings,
strategic application and maintenance
outsourcing, as well as consulting and integration
services.

Tremendous exposure and experience

in SAP implementation and Post
Implementation: Shreya Technologies
has implemented SAP in several
vertical segments in India. It is therefore
familiar with the specific issues in many
segments and can also recommend changes to
existing implementations for improved business
benefits.

SAP Implementation & Education Partner:

Shreya Technologies is a SAP Implementation
& Education partner in India. It is thus
conversant with the new features available
from SAP, SAP development roadmap, and
has access to SAP for critical backup
assistance.

Large pool of consultants: Shreya

Technologies has several consultants with
expertise and requisite skills.

Lower cost due to offshore: Leading to more

benefits at a lower cost.

Extensive exposure to warranty support:

Having implemented SAP at several sites,
Shreya Technologies has in-depth experience
in satisfying support requirements of customers.

Localization exposure: Shreya Technologies

has provided localization support to many customers developing extensive expertise in the field.

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SHREYA TECHNOLOGIES CORE
VALUES
CUSTOMERS – WE LISTEN AND
RESPOND

OUR BUSINESS FOCUSES ON

FINDING ADVANCED AND COST
EFFECTIVE SOLUTIONS TO
MEET OUR CUSTOMERS’
OPERATIONAL
REQUIREMENTS.

We are proud of our customer

responsiveness, standards of
service, enthusiasm for and
understanding of their business
needs. Our objective is always to
be considered more as a partner
than a mere service provider.

Our communications with our

customers are open and honest. We pride ourselves on being technically clear, accurate and forthcoming.

We particularly value and support long-term customer relationships in which mutual trust thrives and
successful business flourishes.

With our customers we work in partnership to ensure that customers receive value for money. The highest
quality standards and timeliness are integral parts of our products and services.

In all circumstances, we make sure that our actions towards and relationship with our business partners are
in full compliance with law and regulations, regardless of the complexity or difficulty. We make sure that all
employees are well informed and trained to abide by applicable laws and regulations.

PEOPLE- OUR MAIN RESOURCE

BRINGING TOGETHER A
STRONG SET OF SKILLS,
TALENT, AND
EXPERIENCE, SHREYA
TECHNOLOGIES
DELIVERS VALUE TO ITS
CLIENTS. WE CAPITALIZE
ON THE BUSINESS
CONTRIBUTION MADE BY
ALL EMPLOYEES, THEIR
VARIED SKILL SETS,
ROLES AND
RESPONSIBILITIES.

Our focus is on providing an interesting yet challenging work environment, underpinned by a foundation of
constructive relations. We endeavour to achieve excellent communications and encourage and support on-
going dialogue among our employees at all levels.

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We encourage personal development, helping individuals to exploit their potential and we actively promote
and support their quest for knowledge, enjoyment of continuous learning and active participation in the life of
the company. Recruitment and promotion is based solely on merit and ability on an individual basis.

Respect, politeness, humility and trust are the behavioural characteristics we applaud and recognise are
essential in creating a work environment where the best results can be achieved. Discrimination, in any form,
is not tolerated. Each employee is valued and appreciated for who he or she is.

We encourage employees to recognise that they have influence and, as such, they share in the collective
responsibility for the performance of the business and the company’s reputation.

We support cross-fertilization among our diverse cultures. This allows us to expand more readily in new parts
of the world, benefit from different ways of reasoning, and understand better our customers, wherever they
are situated.
TEAMWORK – OUR MAJOR
STRENGTH

WE WORK
COLLABORATIVELY WITH
OUR CLIENTS TOWARDS
A COMMON GOAL. AS A
BUSINESS WE GAIN
STRENGTH BY
LEVERAGING THE
TALENTS AND
CREATIVITY OF OUR
EMPLOYEES THROUGH
CO-OPERATION AND
TEAMWORK.

We draw on the different

backgrounds of our employees
and the number of centres of
excellence around the world to
enrich debate and promote
strong, international
understanding.

We encourage the sharing of

knowledge and recognise that
employees are supportive of
their colleagues, helping and
guiding others to create a
trusting, enjoyable and
committed environment.

Our leadership style is to state our operational objectives in a clear and decisive way, within a sensitive and
responsible context.

We acknowledge that our business success is a direct result of building and nurturing strong teamwork.

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More and more, our customers view our organisation as a global service provider. We recognise and
endorse this trend and will support it by actively encouraging teamwork between the different departments of
the organisation.

BUSINESS INTEGRITY – AT THE CORE

OF OUR WORKING LIFE

SHREYA TECHNOLOGIES
PLACES MAXIMUM
IMPORTANCE ON BUSINESS
INTEGRITY AND UPHOLDING
THE HIGHEST MORAL
STANDARDS ACROSS ALL
OUR ACTIVITIES.

We conduct all aspects of our business with

fairness and honesty and do not give or receive
improper inducements for business gain.

We understand the rules and regulations that

apply to our business around the world and
adhere to the highest standards of ethical
conduct.

We focus on meeting and exceeding the

exacting business standards demanded by our
customers.

Our employees are actively encouraged to openly discuss and seek total clarity on any issues relating to
business integrity.

INNOVATION – THE KEY TO OUR

FUTURE

WE ARE PROUD OF THE

CAPABILITIES OF OUR
EMPLOYEES WHO
CONSISTENTLY DEMONSTRATE
THE HIGHEST LEVELS OF SKILL
AND EXPERTISE THAT KEEP US
AT THE FOREFRONT OF HIGH
TECHNOLOGY OPTICS.

We are not complacent in appreciating that our business is driven by the need to encourage
entrepreneurship, new technologies and product innovation to achieve sustained competitive advantage. To
accomplish this we continuously develop and invest in leading-edge processes which support our business
objectives.

We readily accept exciting challenges and constantly question traditional approaches in the pursuit of new,
superior solutions.

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 KNOWLEDGE AND
PERFORMANCE – FOCUS ON
CONTINUOUS IMPROVEMENT

OUR KNOWLEDGEABLE
PEOPLE AND PROVEN
ABILITY TO SHARE
KNOWLEDGE WITH OUR
CLIENTS ARE KEY
COMPONENTS TO OUR
SUCCESS.

THE APPLICATION OF AND

IMPROVEMENT UPON
BEST PRACTICE IS A
FUNDAMENTAL WORKING
PROCESS WITHIN SHREYA
TECHNOLOGIES

We set challenging performance targets and consider the need for continuous improvement to be a major
part of our culture, with individuals and project teams striving to refine and enhance processes.

We aggressively eliminate inefficiencies in every facet of our business processes.

Punctuality is the key to meeting our performance objectives and is demonstrated within all aspects of our
business.
EXPERIENCE
Our experience has afforded us the opportunity to integrate tools and techniques minimizing risk through
combined experience and ‘lessons learned’.

SOCIETY AND THE

COMMUNITY –
RESPONSIBLE CITIZENSHIP

AS AN ORGANISATION
WE UNDERSTAND THE
PRINCIPLE OF BEING
RESPONSIBLE
CITIZENS.

We work with national and local governments and other organisations to meet our legal and civic obligations
and manage our impact on the environment.

We recognise the benefits that our facilities can bring to a community and work to sustain them and, where
possible, support local institutions.

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 OUR FUTURE, OUR VALUES

WE ACKNOWLEDGE THE
HIGH LEVELS OF
DEDICATION AND
ACHIEVEMENT
DEMONSTRATED BY
OUR EMPLOYEES
EVERY DAY.

Our future success is dependent on the constant commitment of our employees and it is our responsibility to
provide and encourage working environments where these Core Values are a vital part of our operational
culture.

We thank our employees for their contribution to the success of Shreya Technologies and welcome any
suggestions for improving our procedures or operations, at any time.

Shreya Technologies
301/302 Raunak Arcade
Gokhale Road, Thane (W) – 400 602, India
Tel.: +91-22-2543 6735 / 36
Mobile : +91-98204 04501
E-mail : sap@shreyatechnologies.com
Web : http://www.shreyatechnologies.com

Branches at : Pune, Maharashtra – India

Kolkata, West Bengal - India
Bhubaneshwar, Orissa – India

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