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Culture Change
Sustainable breakthroughs in performance improvements come through culture change. By culture change, we mean the continuous creation of a high performance culture where everyone finds meaning in their work, feel empowered, and take ownership for the success of the enterprise. Culture is your organizations DNA. The habits of those who comprise your or-ganization determine the nature of your culture; behavior habits, attitude habits, and self-image habits. Culture is the dominant force in our lives. Behavior conforms to structure; people seek to conform to cultural norms to survive. To create sustainable performance improvements, you must create a culture of high performance. Sending people away to 1-day, 2-day, or even 2-week long management classes seldom results in behavior changes and never results in culture change. The answer isnt sheep dip for the one or two managers who need it. The answer is engaging your entire team in a learning process that creates culture change.
Study groups lack the momentum to create culture change. Breakthroughs that result in culture and performance changes must be lead by the senior management team. Senior management must break from the past and model this new optimistic, forward-looking, visiondriven behavior.

Ac SELL erators
Customer Service Lab (CSL) - Superior customer experience Your customer service associates develop the skills to make their work more rewarding greeting the customer, asking questions, selling benefits, handling complaints, and expressing gratitude. Your customers see you as respectful, reliable, responsive and resourceful, going the extra mile to exceed their expectations. You see your repeat business and average ticket grow as your customer satisfaction scores improve. Turbo Sales System (TSS) - Professional selling Through improved skills and a clearer understanding of the buyers decision-making process, your salespeople attain greater success. Drillfor-skills on first impressions, determining need, selling benefits, using evidence, answering objections and getting action results in increased sales. These skills are honed over ten weeks through participation and application in day-to-day selling. Turbo Charging Your Sales (TSF) - Stretching sales achievements Develop a sophisticated process approach to creating a high performance, proactive sales team who track and keep score of lead indicators, analyze your market, define and identify your A clients, coaching sales reps to peak performance, which results in growing sales and profits.

HISTORY
Larry W. Dennis, Sr. - Author of the books listed below, trainer and consultant, is the founder of Turbo Leadership Systems. TLS is a leadership development and training company specializing in helping client organizations become world-class competitors by implementing the continuous improvement process. Since 1985, we have helped thousands of leadership teams create the energetic engagement required to dramatically improve performance in all key result areas. We help you create an environment where everyone experiences fulfillment as they work toward increasing customer satisfaction and company profitability. TLS programs bring out the best in all your associates. Your culture is impacted, behavior changed, and, as a result, you experience improved quality and increased profitability. Books by Larry W. Dennis, Sr. include: - Repeat Business - Empowering Leadership - How To Turbo Charge You - In Formation - How To Gain the 71% Advantage - Making Moments Matter - The Great Baseball Cap - Motorcycle Meditations - 15 Leadership Principles & Ronald Reagan - Language Of Leadership Turbo Leadership Systems 36280 NE Wilsonville Rd. Newberg, OR 97132 (503) 625-1867 / Fax: (503) 625-2699 www.turbols.com / larry@turbols.com

Leadership Systems
Empowering Your Team To Ensure Continuous Improvement

There lives inside each of us a genius, a power, a capacity an untapped potential. This possibility for being and becoming is seen in the shadows of our past achievements the mist of dreams and aspirations. We tap our potential by gaining confidence from our achievements, accepting responsibility for our present and committing to our goals.

Learning at a faster rate than your competition keeps you out in front.

Turbos Triple A Brand

The Triple A Approach ensures the success of your training!

The Turbo Charging Process

7 Mileposts - the Road to Continuous Improvement
Milepost 1 - Cultural Benchmark Survey (CBS) - Learning from the frontline Developed with the Industrial Psychology Department at Roosevelt University, the CBS is an easy to use, state of the art analytical process. We scale the strengths and weaknesses of your organization, in six Key Result Areas. You identify the priority actions to help immediately improve quality, customer satisfaction, processes and profits for the long term. This low cost, proven, innovative system allows you to determine the effectiveness of previous improvement efforts and ensures future initiatives are calculated to concentrate on the areas that require the greatest attention. Milepost 2 - Leadership Team Advance (LTA) - Energize your senior team Creating aligned, focused change to: Courageous Commitment Accept Accountability Confront Courageously Recognize Results Total Trust Your leadership team concentrates on the vital few and ignores the trivial many. The 2-day offsite is preceded by peer surveys and includes a builtin 90-day follow-up accountability session to ensure immediate, profitable action is taken. Milepost 3 - Cultural Quality Awareness (CQA) - Complete enterprise engagement In a 1-day company-wide event you overcome cultural resistance to change and creates energized action. A strong decided signal is sent.

Everyone understands the magnitude of the challenges faced and commits to their part in making productive, profitable changes happen. Milepost 4 - Quality Steering Team (QST) - Keep things moving Ensure the focused buy-in required for your improvement effort to have long-term successful impact and continuously close communication gaps. The QST champions your improvement effort and ensures continuous improvement becomes a habit. Milepost 5 - Leadership Development Lab (LDL) - Create empowering leaders Creating culture change, implementing a continuous improvement process to reduce costs, improve quality, and enhance the customer experience is only successful when all key team members are committed to their own personal growth. The 10-week Leadership Lab ensures your leaders take the initiative in: Communicating the vision Providing empowering encouragement Constructive coaching Courageous correction, and more. Your leaders develop the ability to both give and get the authority necessary to improve performance at every level. This shared ownership results in improved cross-departmental teamwork.

Milepost 65 - Performance Team Lab (PTL) - Keeping score of key results You engage everyone in your organization over 10 months in the pursuit of continuous improvement. All departments accept as a part of their job the improvement of the process and the final outcome of their work. You redefine the role of the department manager to team leader and coach. You stimulate improvement through scorekeeping, process analysis, mentoring, and problem solving to achieve the highest possible quality at the lowest effective cost. Milepost 7 - Continuous Improvement Coaching (CIC) - Keep it growing Sustains your commitment to continued improvement in targeted areas where ongoing development is needed, including marketing, strategic planning, customer service, sales, supervision, process improvement, problem solving, staffing, strategic planning, and time management. Quarterly follow-up sessions are individually tailored to your current needs as revealed by the follow-up Cultural Benchmark Survey (CBS). Client References Include: Apollo, Inc. Cascade Corporation Food Services of America Fred Meyer Hampton Lumber Lambs Thriftway McDonalds Corp Pacific Stainless Products Schnitzer Steel Tembec The Portland Clinic, LLP Wildish Construction

Participant involvement is a hallACTION: mark of Turbo Leadership Systems (TLS) programs. TLS training is not passive listening or a purely intellectual experience. People forget 80% of what they hear. They remember what they say and do. TLS programs get you off your seat and on your feet. You develop application APPLICATION: commitments during each session, making it easy to see how and where to immediately apply what you are learning. Deliberate applications on the job creates new behavioral habits, producing lasting value for your organization. Without positive acACCOUNTABILITY: countability, people tend to postpone implementing newly learned skills, and what is learned is soon forgotten. What sets TLS programs apart are formal reports demonstrating how you have actually implemented what you have learned. This accountability ensures changed behavior, creation of new habits, and positive cultural impact.