Quiz 2 T/F Questions 1. Amazon.

com initially operated as a totally virtual company, but had to add physical warehouses with thousands of employees in order to expedite deliveries and reduce order fulfillment costs

2. Both EC and traditional retailing are based on the concept of pull operations that begin with an order from a customer. 3. Order fulfillment involves activities such as providing customers with what they have ordered, delivering orders on time, and providing all related customer services. 4. In B2C, customers usually validate that they will pay by prepaying using a credit card. 5. The major difference between e-logistics and traditional logistics is that traditional logistics deal with the movement of large amounts of materials to a few destinations. E-logistics shipments typically are small parcels sent to many customers homes.

Multiple Choices 1. The implementation of most EC applications requires the use of all of the following support services EXCEPT: a. b. c. d. security order fulfillment, delivery, and payment infrastructure and technology manufacturing

2. All services related to making sure a customer gets what he/she ordered within an acceptable amount of time is called: a. b. c. d. logistics. order fulfillment. back-office operations. front-office operations.

3. Packing, delivery, accounting and logistics are examples of:

a. b. c. d.

logistics. order fulfillment. back-office operations. front-office operations.

4. Customer-facing activities or _______________ are activities, such as advertising and order taking, that are visible to customers. a. b. c. d. logistics order fulfillment back-office operations front-office operations

5. The administrative activities of order taking and fulfillment involve all of the following activities EXCEPT: a. b. c. d. sales quote. order acknowledgment. shipment release. accounts payable.

6. The second most often cited reason for customers not buying on the Web is: a. b. c. d. the lack of a good return mechanism. concern that ordered products won't be delivered on time. concerns about fraud. not being able to see or try on a product before buying it.

7. Projections of the business technological, political, economic, and other environments are called: a. b. c. d. forecasts. SWOT analysis competitive intelligence value propositions

8. The unique combination of resources, experiences, and expertise within a particular firm is called their: a. corporate strategy. b. core competencies.

c. functional strategy. d. competitive advantage.

9. All of the following about the strategic planning process are true EXCEPT: a. The strategic planning process is cyclical and continuous. b. The process of developing a strategy maybe even more important than the strategy. c. The strategic planning process forces corporate executives, a companys general manager, or a small business owner to assess the current position of the firm, where it should be, and how to achieve objectives. d. The strategic planning process begins with strategy formulation.

10. Many of the outcomes from the first two phases of the strategic planning process, such as a determination of goals, competitor analysis, strategic opportunities, and risk analysis come together in a _______________. a. b. c. d. technology audit SWOT plan value proposition business plan

Essay Questions 1. Identify sources of uncertainty in EC that cause supply chain problems. 2. Identify four situations or conditions when separating a companys online operations into a new company makes sense.

3. What four issues must EC security policies specify about the collection of confidential

data to avoid violating privacy legislation?

4. List and briefly describe the three assurances of the CIA security triad