International Magazine Issue 1 2011

ISSUE 1 11
London 2012 Olympic Games

Securing the worlds biggest sporting event Electronic tags get personal Canines with a nose for security G4S opens up a world of job opportunities Chain of gold encircles the globe Still breaking into prisons after two decades
CONTRIBUTORS
Martin Gosling
A former British Army officer, policeman and senior probation officer who worked on secondment in prisons, Gosling has wide experience of the UK criminal justice system. He is now a writer and has contributed to the Criminal Lawyer, International Police Review and other journals.
Gavin Greenwood
His work as a newspaper and magazine journalist has included stints as a wire service reporter (Reuters) and postings in Southeast Asia, Hong Kong and East/Central Africa. Now UK-based, Gavin specialises in regional political, security and defence issues, including work in complex environments.
Martin Sayers
The opinions expressed in these pages are those of the contributors and do not necessarily reflect the views of G4S.
A UK-based freelance writer of ten years experience. He has been widely published and specialises in feature articles about business, technology and history.
Published by: G4S plc, The Manor, Manor Royal, Crawley, West Sussex RH10 9UN, UK Tel: +44 (0)20 8770 7000 Fax: +44 (0)1293 554406 Website: www.g4s.com e-mail: magazine@g4s.com
Roy Stemman
Editor of G4S International Magazine. Roy has been writing on security issues and reporting on the Groups activities for more than 30 years, during which time he has visited many of the countries in which the Group operates. He also edits G4S Value Solutions.
Lorna Webley
Produced by: Baskerville Corporate Publications, Suite 13, 27 Colmore Row, Birmingham B3 2EW
Lorna is an editor and writer specialising in employee and customer publications with many blue chip companies among her clients. Lorna also writes regularly for the London Press Service. For the past four years she edited Global News, the internal newspaper of GSL, which was recently acquired by G4S.
Editor: Roy Stemman Tel: (44) (0)121 233 2636 email: roy@baskervillepublications.com
Design: Cox Design Limited, Oxon
Printed in Germany
The paper this magazine is printed on is produced in line with the standards of the Programme for the Endorsement of Forest Certification Schemes and is sourced from
Cover picture courtesy ODA/London 2012
sustainable forests.
Contents
issue 1: 2011
International
Regular Opinion Feature Expertise
G4S to secure 2012 Olympic and Paralympic Games

The worlds largest sporting event
Spotlight on G4S 4teen I am delighted to report that G4S has been selected as the Official Security Services Provider and a Tier 3 sponsor of the London 2012 Olympic and Paralympic Games (see pages 47). This is a great achievement and one we have been working on since 2005, when G4S Secure Solutions (UK) started preparing its strategic plan for the event, following the International Olympic Committees announcement that Londons bid had been successful. In 2008, we started securing the impressive new Olympic venues that were taking shape in East London, on behalf of the Olympic Delivery Authority, and now we have reached an agreement with the London Organising Committee of the Olympic Games and Paralympic Games to be responsible for the recruitment, training and management of the very large number of security personnel whose services will be required during the Games. You will find the full story inside (pages 47). Those involved in this tremendous achievement tell me that, in order to put together their bid, they worked and consulted with colleagues and subsidiaries from Vancouver to Sydney and from Sao Paulo to Oslo all cities which have hosted either Summer or Winter Olympic Games and which provided very valuable experience. As well as our own sense of pride in securing the Games, the icing on the cake will be to see the dreams come true of the young G4S 4teen athletes from around the world who are working so hard to qualify and compete in London 2012.
Young athletes and their famous mentor make news
8 10
Exciting Cities Macau

Dazzling tourist attraction built around gaming and casinos
History Revisited
How G4S pioneered the private management of prisons
14
Meet The Management

Jean Pierre Taillon, president and CEO, G4S Canada
18 21
Where in the world is

this landlocked country whose capital sits astride a major river?
A nose for security

Different ways in which canine capabilities are used in the workplace
23
A world of job opportunities

An exciting web-based G4S initiative gives recruitment a global perspective
27
Electronic cry for help

The growing use of communications devices to help the vulnerable
30
Regional Review
G4S Cash Solutions global reach
34 38 41
Updates
Follow-ups to topics discussed in previous issues
Chain of gold Nick Buckles CEO, G4S plc

G4Ss security presence in the gold industry runs from mining and processing to point of sale
News
45
g4s International issue 1: 2011
G4S to secure 2012 Olympic and Paralympic Games

After securing the Olympic Park since 2008, G4S is now Official Security Service Provider for the London Games
With a little over a year to go before the opening ceremony of the worlds biggest sporting event, G4S Secure Solutions (UK) has become the Official Security Services Provider and a sponsor of the London 2012 Olympic and Paralympic Games. The announcement was made in March by the organising committee of the London 2012 Games, LOCOG
g4S International issue 1: 2011 5
Since 2008, G4S has been responsible for securing the development of the Olympic Park site in Stratford, East London, as it transforms majestically into a premier venue in the run-up to the 30th Olympiad, the worlds largest sporting event. For these services, G4Ss contract is with the Olympic Delivery Authority (ODA), which is building the Olympic Park. We now have over 600 full-time G4S employees working on the ODA contract, says John Whitwam, a managing director in the G4S Secure Solutions (UK) business, who has been responsible for that contract from the outset. This is a unique project in the UK, he adds, and it includes almost all of G4Ss capabilities, so my team undertake cash collections, we provide risk management consultancy, we patrol using vehicles and boats, we control access to the pass office, and we conduct searching and screening, having received special training from our Aviation & Ports businesses. Its hard to imagine a contract with more stakeholders. I believe our success with the LOCOG bid is in no small part due to the experience and expertise we have built up in the G4S ODA team, most of whom have been recruited from the host boroughs and include 15 nationalities. Once the Olympic Park has been built, the ODA will hand it over to LOCOG, the body responsible for running the Olympic and Paralympic Games. We will continue to provide all the security support services
for the Olympic Park throughout the Games, John Whitwam explains, and be a part of what LOCOG does. At the end of the Games, when the Olympic Park is handed back to the ODA, we will continue to provide security during the period when the perimeter is dismantled and the site is converted into a sports park for the benefit of the community. Under the nationwide LOCOG contract, G4S UK has now been given responsibility for recruiting, training and managing a huge security workforce that will be tasked with securing the Games, alongside colleagues from the police and local authorities across more than 130 London 2012 competition and noncompetition venues. To achieve that goal, G4S, which currently employs 50,000 people in the UK, and LOCOG are collaborating with the Bridging the Gap scheme established by the British Security Industry Association, the Security Industry Authority, Skills for Security and North Hertfordshire College to identify talented people from over 90 further education colleges across the UK. The initiative is set to bring thousands of new recruits into the security industry as well as providing a formal qualification for students from across the UK. This will lead to a guaranteed job interview with G4S to help supplement their security provision at Games time. The students will make up a significant proportion of G4Ss London 2012 security workforce.
teams conduct searches on all vehicles entering the Olympic Park. Here, a Welsh Springer named Buster assists his G4S handler, Craig Kemp. above: John Whitwam, G4Ss managing director responsible for the ODA contract.
left: G4S
The programme has received the London 2012 Inspire Mark award and it is hoped it will prove to be a gateway for long-term careers in the security industry, providing a lasting legacy. The students primary roles will be search and screening, perimeter security and some degree of asset protection, explains Mark Hamilton, managing director of G4S Secure Solutions (UK)s LOCOG operations. Anybody on foot or in a vehicle coming into the Games will be subject to a fairly stringent process of searching and screening. There will also be an element of accreditation checking. Obviously, for an event like the London 2012 Games, theres also a considerable amount of fixed and temporary infrastructure that has to be protected by LOCOG, and we will have responsibility for the entire private sector contribution to that protection work. G4Ss deal with LOCOG will cover security at all Olympic and Paralympic venues across the UK. There are 34 competition venues, but contractually weve got a large number of other locations at which wide-ranging security services are required, explains Ian Horseman Sewell, G4S UKs director of Major Events. We need to remember that this is both the Olympic and the Paralympic Games. So its like running the Summer Olympic Games for a couple of weeks, having a couple of weeks off, then running the
second biggest sporting event in the world. As well as a host of new venues that are under development, well known stadiums and arenas in London and other major cities will host events. They include Wembley, Hampden Park, Lords Cricket Ground, Wimbledon and Hampton Court Palace. When the Opening Ceremony takes place on 27 July next year, London will become the first city ever to host the Olympics on three occasions. The success of London 2012, say the organisers, will rest very much on the contribution made by the 70,000 volunteers who will support the Games.. The 2012 Games are not just about London or the United Kingdom, of course. Over 200 countries will be sending their top athletes to compete at the Olympic Games, and over 170 countries for the Paralympic Games. They in turn will be accompanied by their supporters, National Olympic Committees (NOCs), National Paralympic Committees (NPCs) and other interested parties. Thousands of media representatives will also descend on the UK capital, and major sponsors will want to take advantage of every opportunity to promote their products or services. NOCs, sponsors and other visiting organisations will all require different levels of protection and the G4S UK team is ready and able to provide them with a range of security solutions, including close protection
Olympic venues on either side of the River Thames, G4S is using boats as part of its innovative marine solution on the ODA contract. above: Charangeet Singh Sanger, G4S supervisor, at work in the Olympic Park Entry Pass Office. right: Steve Gould with his canine assistant, Springer cross Bubby.
left: With
Anybody on foot or in a vehicle coming into the Games will be subject to a fairly stringent process of searching and screening. There will also be an element of accreditation checking.
Mark Hamilton, MD of G4Ss LOCOG operations
for high profile individuals, whether they are business people, celebrities or royalty. Because the London 2012 Games will make special demands on the countrys security services, Ian Horseman Sewell observes, very few VIPs will find they qualify for government protection during the Games. We have asked our colleagues around the world to reassure them that G4S UK stands ready to help ensure they receive precisely the level of security they require during the Games. David Taylor-Smith, regional CEO of G4S UK & Africa, commented, We have worked extremely hard with LOCOG, the police, central government and the host venues and boroughs to develop a security proposal which will provide excellent security for the Games, whilst ensuring that spectators, competitors and providers of services to the Games can enjoy the spectacle of one of the greatest sporting events in the world. LOCOG CEO Paul Deighton added, G4S will help us ensure that the security provisions in place are robust and of the highest professionalism and we welcome them to the London 2012 family. Our commercial programme has been a great success and were now approaching our targets, which will contribute to the staging of a spectacular Games in 2012.
Ambition is key to success

G4S 4teen members confirm the wisdom of their famous mentor
Haile Gebrselassie is not only a worldfamous athlete but also a successful businessman who believes in using his knowledge and skills to help others, which is why he agreed to be ambassador and mentor for the G4S 4teen programme. The Financial Times interviewed him early in 2011 to learn more about what inspires his athletic and other achievements and the Daily Telegraph Magazine carried an in-depth interview, Born to Run (17 March). Asked by the Financial Times whether ambition or talent is more important to success, he answered: Many talented people dont make it to the top because they dont have ambition. Discipline is very important, but discipline comes out of ambition. In response to the question, What drives you on?, the double Olympic gold medal winner and current world marathon record holder responded: My joy of life and running, and my desire to discover new boundaries. I also enjoy being in a position where I can help other people achieve their dreams, which I am trying to do with the G4S 4teen athletes. Seeing them succeed gives me immense joy. As the mentor of G4Ss 14 young athletes from around the world who are focused on becoming champions, Haile has good reason to be joyful. Some are already making a big impression and are benefitting from time spent with Haile and at training camps with fellow G4S 4teen members. The team includes two boxers, Charly Suarez (Philippines) and Chatchai Butdee (Thailand), who were thrilled to be given the opportunity to visit Haile in his home town of Addis Ababa, Ethiopia, in December 2010, and train with him in the foothills of Mount Entoto an event recorded by a UK journalist and 3D film crew. Haile also took the young boxers to St Marys Church where his Olympic gold medals are proudly displayed.
Among the other G4S 4teen athletes who have been in the spotlight in recent months are long distance runner Pauline Korikiwang, BMX rider Mariana Pajn and sprinter Obinna Metu. International photographer Robin Hammond travelled to Kenya to spend two days with Pauline, following her daily routine and capturing the beauty of her home country. Among her recent successes was another first-place finish, this time in the Amorebieta Cross Country Championship in Spain, on 20 January. FOR MORE INFORMATION Keep up-to-date with G4S 4teen successes and other G4S sports sponsorships online at www.g4ssport.com or follow G4S Sport on Twitter and Facebook.
Meanwhile, Mariana Pajn, the most accomplished female cyclist in Colombian history having won 13 world championships by the age of 19, has added another victory to the long list. Competing in the Latin American BMX championship in Brazil in February, she won races on successive days. For Nigerias Obinna Metu, the undoubted highlight has been a visit to Jamaica during which he experienced almost two months of training with coach Glen Mills, including sessions with world and Olympic champion Usain Bolt the fastest man in the world who is trained by Mills.
above :
Pauline Korikiwangs training run impresses local spectators. far left : Boxers Chatchai Butdee (left) and Charly Suarez display Hailes Olympic gold medals. left : Obinna Metu is back from training with the worlds fastest man.
10 g4s International issue 1: 2011
exciting cities
The changing face of MACAU
From a Far East trading post to a dazzling tourist destination built around gaming and casinos
A city that never sleeps. right : 19th century engraving of Macau.
above :
In recent years, the unthinkable has happened. Macau, a tiny island in the South China Sea, has out-dazzled and out-performed Las Vegas as the worlds top gambling attraction. Once a Portuguese colony, Macau was handed back to the Peoples Republic of China in 1999 to be administered as a Special Administrative Region (SAR) for 50 years under the same one country, two systems formula that also applies to its near neighbour, Hong Kong, a former British colony. Two years after the handover, in 2001, Macaus wellestablished gaming industry, which had been run until then by the Sociedade de Turismo e Diversoes de Macau (STDM) still a major player was opened up and casino licenses were offered to other operators. The interest was phenomenal, particularly from American companies, and the subsequent growth in just one decade has been incredible. New hotels, casinos, entertainment venues, leisure complexes and shopping malls have sprung up like plants emerging eagerly from the ground with the arrival of Spring.
And it has transformed Macaus economy, generating over 40 per cent of its gross domestic profit. Within five years, Macaus revenue from gaming overtook that of the famous Las Vegas Strip. Its tables, slot machines and other forms of gambling took the equivalent of US $6.95 billion (4.34bn) in 2006. Just four years later, in 2010, despite the global economic downturn, Macaus 33 casinos had takings of 1.45 billion in a single month October and were reporting a 67 per cent increase in revenues in the first six months of the year. That was nearly four times Las Vegas earnings in the same period. In fact, SJMs takings were more than the combined revenue of all Las Vegas Strips casinos. How does that income translate into profit? Very well, if Sands Chinas experience is representative of the industry in Macau. It recorded a 329 per cent rise in profits in the first half of 2010. Such rapid development has, inevitably, changed the face of Macau almost beyond recognition. From an island that was once renowned as a unique blend of
Chinese and European influences, a meeting of East and West that spanned four centuries, it has become a bustling, congested, high-rise city that never sleeps and whose inhabitants and visitors are constantly dazzled by the flashing, changing, stroboscopic lights that dance across the casinos facades to entice people inside. Fortunately, the historic centre of Macau has been named a World Heritage Site, which will help preserve what UNESCOs World Heritage Committee describe as currently the oldest, most complete and consolidated array of European architectural legacy standing intact on Chinese territory today. It achieved its Heritage status in 2005, just before a massive boom in the gaming industry. Fortunately, most of this development has taken place away from the centre, though on an island that is only 28.2 square kilometres, there is a limit to how far any development can be from that historic heart. The solution has been to reclaim a further 5.2 sq km of land from the sea and build many of the new hotel-casino complexes on what is known as the Cotai Strip.
Watching over Macaus thriving metropolis. right : The facade of St Pauls Cathedral which became a ruin in 1835 after a fire but is now one of Macaus most famous landmarks.
above :
This is a causeway that has been built up between two islands Coloane and Taipa, from which its name is derived that are also linked to Macau by bridge. Among its new developments is The Venetian Macao Resort Hotel which attracted 114,000 people in the first 24 hours after it opened on 28 August, 2007. It was then the worlds biggest casino, with 4,000 slot machines, over 800 tables and a shopping mall offering 360 international brands. Its 1,800-seat theatre is now home to Cirque du Soleils spectacular Zaia, enthralling audiences with its combination of dance, music and aerial acrobatics. Despite the wealth and extravagance of Macau, its crime rate is remarkably low. G4S, which has been providing security on Macau since 1981, makes a vital contribution to that happy state of affairs. It employs over 1,500 personnel who provide a range of manned security, cash management and electronic security systems to the Macau SAR Government, leading hotels and casino resorts, financial institutions, numerous retail outlets, and other major customers such as Macau Air. G4S has also had an involvement in a number of major events, including the Macau Grand Prix. Remarkably, despite the islands rapid expansion, this annual sporting attraction continues to be staged on a demanding circuit of the citys streets. It will be returning to Macau this November for the 58th time. For visitors, the easiest way to reach Macau is either by air or ferry, though mainland Chinese can reach its peninsula across a land border. A second ferry
terminal opened in 2007 capable of handling boats carrying up to 1,200 passengers in order to cater for the increasing number of visitors. But it will not be too long before the outside world will also be able to reach Macau by road. China has started construction work on what will be the worlds longest sea-crossing bridge when it is completed in 2016. Spanning 31 miles, the Y-shaped Hong Kong-Zhuhai-Macau Bridge will connect Chinas southern Guangdong province to Hong Kong and to Macau, boosting the economic ties between the mainland, the Pearl River Delta and its two thriving SARs. The Asia region has not suffered as badly from the economic downturn as other parts of the globe, but some of its foreign investors had to put development projects on hold until there were signs of greater financial stability in the markets. In mid-2008, construction on the Las Vegas Sands Corps Shangri-La, Traders and Sheraton hotels on Macau was stopped when they were 65 per cent complete. Sands subsequently secured the $1.75 billion it needed to complete these hotels, all of which are now progressing well and will be opening this year. That does not mean, however, that gaming will continue to expand on Macau at the same rate as it has in the past. There is a need for a greater balance in the future. In April 2008, the SAR s then chief executive, Edmund Ho, introduced an indefinite freeze on new casino licenses and a ban on new land being used for casinos. He also gave an assurance that future reclaimed land would not be used for gaming purposes. This means that the 361 hectares of land that are to be reclaimed from the sea for the MacauTaipa new city plan, announced in 2009, will be used exclusively for residential purposes, green space and public facilities. It will support around 120,000 people. The face of Macau has certainly changed, and it will continue to do so. But its new chief executive, Chui Sai On, is as determined as his predecessor to control the gaming industry. In his debut policy address, in March last year, he said the government will seek to control the scope and pace of the gaming industry, maximising its competitiveness and leveraging its driving force in other industries to support diversification of the economy. He will also chair the Gaming Commission. It is a strategy that is largely welcomed in the industry. Chui Sai On has also vowed to strengthen the protection and promotion of the citys World
Heritage sites and foster integrated development of cultural and leisure tourism. Another sign of changing attitudes to the gaming boom is the arrival in Macau of the five-star Mandarin Oriental hotel. What makes it special possibly unique on the island is that it does not have a casino. This is not a gamble, as it were, but a strategic decision. Our hotels are focused on the destination itself, explains Martin Schnider, general manager, Mandarin Oriental, Macau. Were selling luxury experiences, with a spa, views, and we show that Macau has something more than gaming. Theres lots of history and culture, plenty to see, and Macaus food is definitely a part of it. Whatever it is that attracts ever-increasing numbers of visitors to Macau, they will certainly find it lives up to its reputation as one of the worlds most exciting cities. FOR MORE INFORMATION For further information on G4Ss global operations, log on to www.g4s.com or e-mail magazine@g4s.com
history revisited
Breaking into prisons

Roy Stemman recalls how G4S pioneered the private management of prisons in the United Kingdom and other parts of the world
Contracting out the running of the Wolds offers an exciting new experiment in setting standards of care and treatment for remand prisoners.
Angela Rumbold, Home Office minister responsible for prisons, 1991
It is 20 years since G4S became the first private company in the world to be appointed by a national government to run a prison HMP Wolds in the United Kingdom. A decade later, it began managing Mangaung Correctional Centre, the first privatelyoperated prison in South Africa. These two prisons continue to be run by G4S as part of its Care & Justice Services divisions much wider estate of prisons, young offenders institutions, secure training centres and other custodial establishments in various countries. The achievements and developments at all of these facilities are frequently referred to in these columns. But the celebration of these two important anniversaries 20-year and 10-year milestones has added significance with the announcement on 31 March 2011 by the UK Justice Secretary, Kenneth Clarke, that two new contracts to run prisons in the Midlands have been awarded to G4S Case and Justice Services. They are the existing HMP Birmingham and a new prison, Featherstone 2, currently under construction in Wolverhampton. HMP Birmingham is the first publicly run prison to be transferred to a private service provider. G4S will take over the Birmingham prison in October this year and Featherstone in April 2012. Back in 1991, it surprised many observers that whilst some inmates may have been looking for ways of breaking out, G4S was looking to break into prisons. At that time, Group 4 (long before its merger with Securicor created G4S) was responding to political signals that privatisation might be extended beyond construction to the management of prisons and court services. It was a proposal being considered by a number of governments. Group 4 joined forces, early on, with a United States consultancy and has been particularly successful in the US, with providing youth
services. Securicor also moved into the custodial arena in 1990 and its development of electronic monitoring of offenders is now used extensively in a number of countries. In fact, G4S had been preparing for such opportunities since the mid-1980s, partnering with consultancies and construction consortia in order to be in a position to respond positively if and when tenders were invited. The decision to move into the custodial sector was prompted by three important considerations. It knew that its considerable man-management expertise, used to provide security solutions on many large contracts around the world, could be adapted very effectively to the transporting of prisoners and the management of various types of detention centre. Its crowd management skills and global involvement with security systems also made it a very useful partner for consortia bidding to design, construct and manage prisons on private finance initiative/public private partnership (PFI/PPP) contracts. And, as an organisation whose growth was based in large part on quality training for its employees, it understood the importance of developing innovative ways of giving prison inmates the opportunity to learn new skills. So, once the UKs Criminal Justice Act 1991 took effect, allowing the government to contract out the running of remand prisons, G4S successfully bid for the very first: the 320-bed remand prison, HMP Wolds, near Brough, North Humberside, in the north-east of England. The contract was signed at a press conference in November 1991 by the then Home Office minister responsible for prisons, Angela Rumbold, before being taken on a tour of the new establishment, which was still under construction. The event made headline news and the ministers comments were widely reported: In my view, she told the media, the Group 4
Minister of State Angela Rumbold visited HMP Wolds in 1991 to tour the facility and sign the management contract, along with Jim Harrower, chairman of Group 4 International Correction Services.
proposal incorporates the best of the public sector with the best of the private sector. Contracting out the running of the Wolds offers an exciting new experiment in setting standards of care and treatment for remand prisoners. It is an important initiative which will allow the Prison Service to work alongside the private sector and gain experience in new ways of tackling this important task. On 6 April the following year, Wolds accepted its first remand prisoner who had just received his sentence at a Doncaster court. What he did not know was that watching his arrival on closed circuit television was a group of visitors for whom it was perhaps a more momentous day than it was for the individual being delivered into the prisons care. They included Group 4s chairman, Jrgen Philip-Srensen, the managing director of Group 4 Remand Services, Jim Harrower, a local prison governor and Home Office representatives. There are now 11 privately-operated prisons in the UK, four of which are run by G4S. In 1993, a year after it opened, Wolds was re-rolled as a Category B prison holding sentenced prisoners. G4S successfully re-bid its contract at Wolds in 2001 at which time it was again re-rolled, to a Category C training prison for adult males, including prisoners serving second stage life sentences. Although the focus of this feature is on the two prisons celebrating special anniversaries this year, we should not forget that G4S Care & Justice Services has at different times also been involved in a very wide range of activities, including court services in 1993 (it became the first private company in the UK to transport offenders between courts and prisons or other establishments), childrens services, electronic monitoring, welfare to work and police support services. Just before the merger of Group 4 and Securicor in 2004, the formers custodial division, then operating as GSL, was sold but it was acquired again five years later. Worlds second largest private prison opens in South Africa Having proved its custodial capabilities in the UK and also in Australia, where it runs two prisons, including the 823-bed maximum security Port Phillip Prison in Melbourne, G4S went on to bid, 10 years later, to run a far bigger establishment. Mangaung Correctional Centre at Bloemfontein, capital of South Africas Free State Province, is the worlds second largest private prison. It provides secure accommodation, care and rehabilitation for almost 3,000 maximum security and long-term offenders. G4S was part of the consortium which successfully
bid for South Africas first PFI/PPP contract and is now 10 years into its 25-year contract to operate the huge Mangaung facility on behalf of the Department of Correctional Services. As with all of G4S Care & Justice-run establishments, the emphasis is on education and rehabilitation, not punishment. It is also increasingly engaged in a variety of projects which benefit the local Bloemfontein community and more than 86 per cent of its almost 500 personnel are from previously disadvantaged communities within 100 kilometres of the facility. Mangaung will be showcasing the numerous achievements of its first operational decade in an anniversary event on 1 July. This will focus, in part, on the enhancement of the communitys safety after the release of inmates. We invest heavily in the development of offenders, explains Frikkie Venter, managing director of G4S Care & Justice Services (South Africa). Professional staff, including social workers, psychologists and educationists, deliver various developmental programmes to address offending behaviour. These interventions are also extended to the community with a focus on creating conducive environments for children to grow up in or when attending school, in order to prevent at risk behaviour. Venter adds: We are looking forward to our continuing partnership with Government for the next 15 years and to investing in the new projects in the Care and Justice arena, such as new PPP prison bids and the Youth at Risk Residential Care Centres.
G4S direct supervision officer Sechaba Mancwe at the control board in one of Mangaung Correctional Centres units, unlocking the inmates for the day. right: Also at Mangaung, which was constructed over 10 years ago (aerial photograph is from that period), inmates take part in purposeful, structured activities including recreation pursuits such as regular tugof-war contests. G4S staff Luzaan Koch and Carmel Peter provide a warming mug of soup to a youngster, at an informal preschool settlement, as part of the prisons Winter Warmer outreach programme. Marinda Kleynhans, G4S employee care coordinator, discusses healthy living issues with a colleague, Fabian Booysen.
meet the management
FORMER TELECOMS EXECUTIVE WITH PASSION FOR SOLUTIONS

Where temperatures can dip to 50C and the winter nights go on for ever, you may sometimes find Jean Pierre Taillon, president and CEO of G4S Canada. In the unlikely setting of the countrys frozen north, Jean will be there to ensure the customer is happy with the secure solutions G4S is providing for the recovery of one of Canadas greatest natural assets oil sands. Also referred to in some countries as tar sands, because of its appearance, these reserves help make Canadas oil wealth second only to that of Saudi Arabia. Facilities at the Fort McMurray camp of 3,300 people, which is part of Shells Athabasca Oil Sands Project in northern Alberta, are kept secure by a sophisticated blend of integrated services specially devised by G4S Secure Solutions (Canada). Emergency and first response teams back up a total security package, which includes access checks and protection of buildings and equipment. At least three times a year, Jean makes the 1,650-mile trip from his base in Toronto to liaise face-to-face with his most northern team and to ensure that G4Ss contract within this vital sector is moving forward effectively. Oil sands contain an extremely viscous form of petroleum, known as bitumen. Deposits of this substance that are located within 75 metres of the surface are extracted with open-pit mining, which is predominantly the case at Athabasca, whilst deeper deposits at Cold Lake and Peace River are recovered by injecting steam in order to mobilise the oil and cause it to flow into production wells. The landscape is just miles and miles of strip mining, says Jean, and the camp itself is like a small city, set in the middle of nowhere. But for Canada this is a vital part of the future and we feel privileged to be involved. The oil and gas contract is a prime example of the new thinking, which Jean brought to G4S Canada when he took over in 2008. I found a business which was focused on providing the security services a customer requested rather than examining the underlying security issues and problems, he recalls.
JEAN PIERRE TAILLON

President and CEO G4S Canada
profile by KEITH BLOGG
This has required a real change of thinking, looking at the bigger picture, in line with G4Ss solutions strategy. It means being able to ask customers the right questions, walking in their shoes and understanding their issues. I had to bring in people with new skills and a different way of thinking. The large concrete flower bins which adorn the front of one of Canadas passport and visa offices are an unlikely monument to Jean and G4Ss new approach. The customer had requested four security officers to man the outside of the building, but G4Ss analysis suggested that protective concrete under the windows might provide a more effective, less labour intensive and therefore less expensive solution. Today, a one-person roving patrol is all the manpower that is required and more contracts have come for visa offices across the country as a result. Solutions need not be expensive. Sometimes, a lock on the door is good enough security as opposed to access monitoring or security personnel on patrol, he adds. Despite the recession, the companys turnover has risen by 10 per cent. Jean developed his operating skills during a 25-year career with telecommunications companies including AT&T and Bell Canada, where he rose to become president and CEO of Connexim, the Canadian telecoms network management specialist, and vice
president, Bell ICT Managed Services, Montreal. I lived through a revolution in thinking in the telecoms business, driven by the fact that prices of long distance services, the internet and cell phone services dropped dramatically. Executives were forced to ask how to bring value to customers and still preserve margins. One way we achieved this was by providing solutions instead of simply a range of products. The same transitional thinking is what gets me excited about the security business. We must get away from competing on items like the price of a security officer simply providing one cheaper than the competition or claiming mine is better than yours is not the answer. Anyone can do that. Instead, we are differentiating ourselves by understanding a customers business to find solutions. In another radical move, realising that most companies do not give security a high priority, Jean and his colleagues are concentrating on areas where security is both important and necessary. As well as oil and gas, this includes commercial properties, transportation, manufacturing and retail. Healthcare is a new and important field. Security officers trained to work in high-risk hospital areas such as the emergency room provide a first line of defence for hospital staff. They are trained to tackle violent
Jean Taillon drops in on G4S control operator Harpal Chera at one of the companys Toronto control centres.
people and deal with knives and razors. Other security personnel specialise in 24-hour patient watch, dealing with the mentally disturbed and potential suicide cases, removing the need for a nurse. In addition, others patrol the premises and control its access points. If a hospital hired a police officer to do this work it would cost six times as much, Jean observes. At railway stations, G4S personnel are trained to deal with aggressive or difficult passengers and keep an eye out for vagrants and drug dealers. They are allowed to carry batons and handcuffs, but not firearms. Jean started his career with degrees in engineering, working for Northern Telecom and Motorola. It was when he moved to AT&T in 1992 that he seized opportunities to develop in other areas. I realised that in order to be successful you need more than an elegant solution or a quick fix. You need to be able to pitch your idea and get it sold. I learnt early that you needed to be good at sales, marketing, engineering and finance. Covering Canada, the second largest country in the world, involves huge journeys for Jean of often more than 1,000 miles. Vancouver, which he visits at least three times a year, is 2,800 miles away from his base in Toronto, the distance to Calgary is 2,200 miles and to Winnipeg 1,200 miles. Jean estimates he spends 180 days a year travelling, working 16 hours on most days. It is essential I keep in close touch with my team, he explains. We each have a specific role and when we play our position we are much stronger. Role clarity is important to me it brings accountability and that helps drive success. A contract with the Federal Government to handle deportation of illegal immigrants takes him over the border and down to Los Angeles where he liaises with his US counterparts. Illegal immigrants can range from hardened criminals to a young and vulnerable family. Sometimes you have to be tough and focussed, other times sensitive. If they are sick or go to hospital we use an electronic ankle bracelet as a humane way to keep track. It does away with the need for a 24/7 security officer and gives people some privacy. Balancing his life is a priority for Jean. When the weekend arrives he switches off his hectic business round and relaxes at his home, set in two acres of woodland in the village of Carlisle, 45 miles from Toronto. You wont find me sitting with a Blackberry on my
lap, he said. This is a time to be with my family, to unwind and recharge. Physical activity is high on the agenda. Jean runs four or five times a week and regularly joins his wife Linda and daughters Renee (16) and Annik (12) on the ski slopes. Travel is important for the family and there is also a keen interest in the arts. Jean is a director of Canstage, a theatre company dedicated to Canadian drama. We are a small country compared to the United States so it is important that we keep our own identity and tell our own story, he explains. Canstage offers Canadian productions to Canadian audiences and keeps our culture alive. Another of his interests is the Pro-Action Cops and Kids organisation of which he is president. It was at a police-versus-youngsters basketball match that Jean realised the benefits of bridging the gap between the two groups. It breaks down the wall between them and hopefully puts the kids on the right path, he adds. Jean is undoubtedly on the right path. I have been blessed in my career, he admits, and now I have a strong passion for giving back.
Jean receives an operational update from G4S security contract manager Wesley McIntyre during a customer visit.
Where in the world is?

It is inevitable that a landlocked country, sharing its borders with seven neighbouring nations, will have been invaded over the centuries. That is certainly true of the country we are featuring. Many of the ancient ruins and monuments that attract huge numbers of visitors are the creations of other civilisations, some dating back 2,000 years or more. But it is also a country that has helped influence the course of history for others. Having been occupied after World War II, and experienced executions and imprisonment of large numbers of its population, as well as the deportation of 600,000 to labour camps, in 1956 its people revolted. The national uprising was brutally crushed, leaving 20,000 dead. However, taking advantage of a brief period when its borders were open, nearly a quarter of a million fled and that revolution sowed the seeds of change. More than 30 years later, having liberalised its economy, it opened one of its borders for humanitarian reasons. This not only allowed thousands to escape from oppression but also helped to bring about revolutionary changes throughout the region. But where in the world is it? If we have not given you enough clues to help you identify this parliamentary democracy, here are two more: Its capital city sits astride a major river and it is one of the worlds top 30 tourist destinations. Turn the page to see if you were right.
Where in the world is ?
HUNGARY
previous page: The Liberty Bridge, Budapest. this page top left: The Hungarian Parliament building. top right: National Theatre, Budapest. bottom left: Tihany Abbey. bottom right: G4S armed protection for a delivery in the city centre.
This central European country has one of the worlds most beautiful capitals: Budapest. Divided by the Danube River, on one bank sits Buda, the older part of the city, with its cobbled streets and medieval buildings, and on the other bank is Pest, its newer, commercial heart. It attracts many writers, artists and musicians whose creativity seems to thrive in such surroundings. However, Hungarys older residents remember a time when suppression stifled such freedom. Following the fall of Nazi Germany at the end of World War II, Soviet troops occupied the country and it became a communist satellite state.
Slowly, after the failed revolution of 1956, it shrugged off Soviet control by first liberalising its economy, in 1968, and then two decades later it opened its border with Austria to allow thousands of East Germans to escape to the West. Its actions hastened the collapse of communism across Eastern Europe and helped bring about the fall of the Berlin Wall in November 1989. Hungary became a member of the European Union in 2004. Today, its history, architecture and famous thermal springs as well as its Roman ruins and Turkish monuments that are relics of even earlier occupations attract over eight million tourists a year. G4S began providing security solutions in 1990 and now offers manned security, cash services and security systems throughout the country. It has over 2,500 employees to provide those services through a network of 14 regional cash-in-transit branches, one cash processing centre, five manned security branches and an alarm receiving centre. Not surprisingly, given its popularity with visitors, leisure and tourism is one of the major sectors for which it has long provided security solutions.
A nose for security

Lorna Webley investigates the different ways in which G4S makes use of canine capabilities in the workplace
Its no wonder that dogs are regarded as mans best friend. Many are loyal, intelligent, devoted and affectionate, whose domesticated role in life is to be a good companion to humans. But many breeds are happiest when they are working, whether that be hunting, herding, hauling, guarding or rescuing, to name just five of the skills for which they are renowned.
Alfie is being taught to detect explosives in the United Kingdom by G4S trainer Lee Deighton.
However, the quality that is most associated with dogs their extraordinary sense of smell is proving increasingly useful to the security industry, and it is one of the canine capabilities that G4S is putting to good use in many countries. The risk of terrorist attacks against high-profile events, airports and businesses is one of the threats that have lead to an increase in canine assistance by many security organisations around the world who are eager to make use of their special talents. Whether the requirement is for general purpose dog-handler teams to patrol the perimeter of a sporting venue, a search for explosives at a conference, or a passive drugs search of entrants to a music festival, G4S canine handlers and their four-legged friends are the perfect partnership to investigate all manner of suspicious or criminal activity. Only dogs that are healthy and have the physical ability to consistently and effectively work in the most demanding environments are selected. They are then put through a rigorous training programme to enhance their detection, obedience, agility and search skills. They can be trained to detect by smell a variety of items, including cash, mobile phones, drugs and weapons.
compounds, such as military installations and oil fields, by detecting and apprehending intruders. Leslie Hancock, G4Ss senior director, Government Solutions, comments: Weve not experienced any major incidents at our high-threat contract sites. Our customers regularly express that they have peace of mind since introducing our service.
Canine deployment
In the United Kingdom, G4S Secure Solutions now has its own integral Canine Security Services division, providing industry-leading canine security and training services to customers across a number of sectors. It has been set up as a result of rising crime during the challenging and unstable economy. The team pride themselves not only on meeting the British Standards for dog/handler teams but also on becoming associate members of the National Association of Security Dog Users (NASDU) and corporate business members of the National Training Inspectorate for Professional Dog Users (NTIPDU). G4S Canine Security Services offer dedicated costeffective solutions that are tailored to suit customers operational requirements. Explosives, narcotics and human detection dogs are deployed as a proven deterrent and as a protective measure. G4S has also developed a training school which will teach dog-handler teams the principles of explosive, narcotics and personnel detection. John Whitwam, managing director of G4S Canine Services, says: The training will cover the principles of explosives detection, and will be delivered by experienced trainers who have many years of operational deployment and training experience in the British Army, Police and Prisons Service.
Dedicated detector service

In the Middle East, Africa and the Americas, G4S has been providing services to customers for 30 years. With over 350 detector canines and 400 handlers on assignment in countries such as Afghanistan, Sudan, Iraq, Peru and the United States, the division is well placed to offer security solutions that include mine, explosives and narcotics detection dogs, as well as patrol and speciality search dogs. Most recently, G4S has deployed teams of explosive detection dogs to protect Baghdad International Airport. The mine detection dog team has completed hundreds of demining missions, assisting a multitude of customers, including governments and international agencies. The explosive detection dog team has helped locate dozens of devices in high-risk buildings including, in Iraq last year, weapons and explosives in vehicles attempting to enter Baghdad International Airport. At the US Embassy in Baghdad, the team also detected explosive residue on vehicles and personnel attempting to enter the compound. Meanwhile, the narcotics dog team has been successful in stopping the illegal trafficking of drugs in and out of many countries. Members of the companys patrol dog teams have also helped to safeguard
An effective deterrent
In Belgium, for over 20 years dogs have been used by G4S for security patrols around building sites and warehouses to prevent theft. During the last five years, this service has evolved and the patrol dog-handler teams are now carrying out vehicle and building searches for explosives. The team has 15 guard dogs and four certified explosives detection dogs. The dogs help to give our security officers more confidence when patrolling and investigating potentially dangerous situations, explains Luc De Jonghe, G4S contract manager. During a demonstration at the NATO HQ, organised by environmentalists, our patrol dog-handler teams were able to prevent large numbers of protesters from gaining access to the site.
G4S has developed a training school which will teach dog-handler teams the principles of explosives, narcotics and personnel detection.
Integral to security
In South Africa, Mangaung Correctional Centre, Bloemfontein, which has nearly 3,000 inmates, is well known for its commitment to the empowerment and development of offenders in their care, while also ensuring the safety of visitors and employees. The canine unit is an integral part of that security. Our greatest challenge is to detect illegal substances
hidden by newly admitted prisoners, who hide things on their body or between their belongings, explains Leana Goosen, G4S Care & Justice Services (South Africa)s director, Operations and Solutions. These prisoners are subjected to searches by our passive drug sniffer dogs before entering the centre. By continuing to use thorough search techniques, we will maintain our longstanding record of being drugs-free at the prison.
Staying one step ahead

In Australia, Port Phillip Prisons canine unit has existed since the prison opened in Melbourne in 1997, and is G4Ss only dog unit in Australia. Initially, there were two operational dogs and their handlers; now there are four dogs, each with their own handler. The dogs are trained to sniff out specific drugs, which include amphetamines, heroin and cannabis. Our dogs have always been used to detect drugs that have been introduced into the prison, explains John Myers, G4S Care & Justice Services general manager at 820-bed Port Phillip Prison. Our drug levels are consistently low and well controlled due to our use of K9 drug dogs. We have been so successful that prisoners have endeavoured to replace these drugs with prescription medicines. Our plan is to stay one step ahead and train our dogs to detect these substances as well.
Role in rehabilitation
Dogs have also been found to provide people with a sense of emotional well-being due to the unconditional love that they give. A study conducted by Christopher Honts at Central Michigan University in Mount Pleasant, US, showed that the presence of dogs in the workplace led to an increase in office productivity and teamwork. They also make a valuable therapeutic contribution is some situations, as G4S custody officers at HM Prison &Young Offenders Institution, Parc, in Bridgend, South Wales, have discovered. Parc has four drug dogs that are used with both prisoners and visitors to detect illegal substances. In addition, it has two Labrador puppies, Mitsy and Betsy, born in the summer of 2010, who live on the safer custody unit which houses Parcs most vulnerable offenders. The puppies are part of its alternative animal therapy strategy, which also includes goats and chickens. The purpose of using animals with this type of prisoner is largely to reduce incidents of self harm and it is proving to be effective. All our animals are accessible by all our prison population young people, young offenders and adults, explains Sara Webber, Parcs marketing and communications manager, and offenders take responsibility for the animals care, with guidance from staff. From the United States comes confirmation that those in secure residential settings benefit from being close to dogs. At Hillsborough Intensive Residential
Treatment (IRT) Academy, which is run by G4S Youth Services for Florida Department of Juvenile Justice, youngsters are involved in the training of dogs, usually to increase their chances of being adopted. However, it is not only the canines that benefit from the Dude for Dogs programme, which operates in conjunction with an animal welfare organisation whose volunteers teach dog handling techniques. The Dude for Dogs programme provides the IRTs youngsters, who are high-risk male adolescents between nine and 14 years of age, with therapeutic experiences and the feeling of unconditional love, says Jim Hill, president and CEO of G4S Youth Services. We find that behavioural problems tend to decrease dramatically when young people are involved in such programmes. The facility is calmer and easier to live and work in as a result because the programme is also an incentive for them to behave and keep working with the dogs. All 12 dogs that have so far passed through the programme since 2009 have earned Canine Good Citizen certification, indicating they have learned to follow basic commands and have completed the agility course. The hope, of course, is that the young people who taught them those skills will also have learned to be good citizens.
G4S dog handler Louis Jacobs and passive drug dog Sento are helping to keep Mangaung Correctional Centre in South Africa free of narcotics.
A world of job opportunities

Martin Sayers takes a look at an exciting new G4S web-based initiative that gives recruitment a global perspective
The wonders of the internet have enabled the Group Resourcing team of the worlds second largest private employer, G4S, to provide a single point of contact for candidates applying for work with the company, anywhere across the globe. Its an essential development for a company that already employs more than 625,000 and continues to expand. The newly launched G4S Careers Centre (http://careers.g4s. com) has streamlined the recruitment process for a Group that takes on up to 200,000 new staff each year. That was quite a challenge, given G4Ss uniquely decentralised structure and its different component companies across the world, all of which conduct their own recruitment processes via 100 websites. We needed to devise and implement a system where anyone across the world who was interested in working for G4S could receive the best possible candidate experience by being part of our database and matched to suitable opportunities, explains Colin Minto, head of resourcing, who has been instrumental in developing the new Careers Centre solution. We also had to ensure our hiring managers could search for suitable applicants for specific roles and use the system to actively suggest candidates based on matching job specifications to their profiles. One of the biggest problems that faced the team was devising a system that could work within the autonomous nature of G4S which, in recruitment terms, had led to a number of applicant tracking systems (ATS) being used across the business for acquiring, tracking, processing and managing candidates online. The solution has been as innovative as it is effective and will eventually integrate all the many disparate employment systems that exist within G4S to produce one single point of reference for job seekers. To the candidates this will appear as one seamless point of contact where they can apply for any job across the whole business.
However, the Group Resourcing team has worked hard to make sure that it is possible to continue utilising multiple local technologies whilst receiving the benefit of centralising job and candidate content into a single, fully searchable, multi-lingual and intelligent database. Several major parts of the G4S network are already using the new site and it is hoped that within three years it will have reached out to every single section of the business in over 110 countries. This makes it a hugely advantageous resource for job seekers as well as G4S human resource departments and hiring managers across the world. It works both as a method of finding relevant job opportunities, by either location or sector, and as a way of matching appropriate jobs to candidates, even when they may not have applied for that particular position. The website is simple, accessible and extremely effective and has been getting rave reviews. Anybody can upload a CV, whether they are applying for a specific job or not, which is then taken by the system and broken down to store each relevant component of the document, such as experience, qualifications and location. Similarly, as soon as a job becomes available, anywhere across the G4S network, its description is uploaded onto the system and is then matched against every single candidate on the database. The system then looks at all the relevant information and matches the top 30 most suitable candidates to the job and these details are sent directly to the hiring manager. As well as recruiting the very best candidates, the careers site also has a part to play in retaining employees within G4S, as jobs are matched to the details of existing employees as well as aspiring candidates. This greatly enhances the prospects for promotion and career advancement within G4S and, with retention such an important aspect of the viability and effectiveness of any business, will play a vital part in strengthening the pool of talent that exists within the Group. Among those who have put the website to the test with outstanding results is Martha Manoli who, until February this year, was manned sales administrator with G4S Greece. Having worked in security for 17 years, 10 of them with G4S, she felt ready to explore how the international security
G4S employee Martha Manoli has proved how effective the Careers Centre can be.
market worked. A position with the Group in the UK might be the answer. With that in mind, Martha kept an eye on the G4S intranet where vacancies were regularly advertised and made several unsuccessful applications. She started to wonder what she was doing wrong. But with the launch of the G4S Career Centre, she realised, from the advice and tips it offers, that she was not following the best procedures. I had a strong CV and knew the working circumstances in UK but my cover letter was a disaster because it did not present who I am and what I can do. I learned this from the websites 10 things that will help you get hired and also Your Personal Statement. I followed the instructions with reverence and made the appropriate corrections to my cover letter, Martha explains. Three applications were enough to get me an interview and I was well prepared, having also read the advice offered by the website: Five tips to help you in your next interview. The interview went very well and after a few days Martha received a congratulatory e-mail. She is now planning her relocation, to become administration manager with G4S Integrated Services in the UK. The Careers Centre website was voted Best Candidate Service at this years Onrec Online Recruitment Industry awards in March, and G4Ss Group head of resourcing, Colin Minto, was recognised as Industry Personality of the Year. The website will also play an important role in supporting unemployed individuals to move into decent, lasting jobs following the award to G4S Welfare to Work of the management of Work Programme contracts across three areas of the UK. G4S has been shortlisted in seven regions to deliver this flagship employment project. Making its vacancies more widely available to disadvantaged and marginalised jobseekers
through the Careers Centre will benefit both the jobseeker and G4S, which gets access to a wider, more diverse pool of talent. The new site is far more than a job application portal. It has also been developed to provide an interactive careers experience for anyone who visits. Features include forums on a wide variety of subjects, as well as online tutorials that give tips on subjects such as writing the perfect CV and preparing for job interviews. Through case studies and employee reports, the site also shows G4Ss full scope and operational ability from ATM management in Hong Kong, to close protection work in Afghanistan and the emergency response operation on the Niger Delta allowing job seekers to appreciate the truly global and diverse nature of the opportunities offered by the Group. The website, which launched at the end of 2010, is already proving to be a hit with job seekers. Within 36 hours of first going online it had seen over 22,000 candidates register, with 400 online job applications being made. Visits are partly driven by social networking sites as it seamlessly blends with G4Ss social media career channels on Facebook, LinkedIn, YouTube and Twitter. As well as helping job seekers and hiring managers,
Colin Minto points out that the new site delivers important benefits to those who use G4S services: Our customers rely on us to employ the very best people over a vast range of different sectors and the scale and efficiency of this new site means that we can literally scour the world for the best applicants for any position. In an increasingly globalised world we are developing a truly international recruitment process and that can only boost the quality of our own operation and the service that our customers receive. In an increasingly competitive employment market, the new G4S Careers Centre is helping the Group keep ahead of the game by attracting the very best candidates and offering them the most suitable positions. And it means that potential recruits will soon be able to search the entire world for a new job, from the comfort of their homes. With such initiatives, it is hardly surprising that G4S has also achieved second place in this years Britains Top Employer Awards, based on independent research into companies human resource policies and working conditions. It is the second year running that it has featured high on the list. For more information visit www.careers.g4s.com
Electronic cry for help

Martin Gosling explores the growing use of communication devices to assist the vulnerable, with more than a little support from G4S
Its more than a bracelet that she is wearing. When activated by the wearer, the elegant and colourful PFO One can send an alert to friends or summon help from G4S.
The progress of electronic innovation has brought about a revolution in instant communication, giving us immediate access to entertainment and information. At the same time, satellite ground positioning systems (GPS) often called satnavs have made navigation much simpler for amateur yachtsmen and the captains of warships, as well as bewildered motorists. Combining these technologies has opened up a host of new opportunities, among the most important of which are the hugely significant advances in the field of personal safety. And its a sector in which G4S a pioneer in custodial monitoring is also hoping to play a vital role. There are several different groups of vulnerable people who are set to benefit from these developments, and across many countries there has been a surge of interest in meeting their particular needs. In some of the leading enterprises, G4S has been selected as the provider of a major element of the operation. However, in order to understand how these processes work, it is helpful to have a basic knowledge of the gadgetry involved.
It started with monitoring

The concept of electronically monitoring offenders for the purposes of enforcing a curfew is a wellestablished alternative to a custodial sentence and one in which G4S Care & Justice Services has a great deal of experience. A tag attached to an offender becomes active and alerts the monitoring agency should the wearer stray beyond the defined range of an installed detector unit. This set-up uses mobile/cell phone
technology and is basically a static process that can also be used for ensuring that vulnerable people dont stray from within a safe environment. To perform the same function for those who are free to travel, a far more sophisticated process is deployed that utilises the benefits of ground positioning systems. Originally developed for military use, GPS utilises a network of 24 space satellites (with three constantly in reserve) which, through a complex process of triangulation, transmit data to the receiver on the ground (or at sea), giving precise co-ordinates of latitude and longitude. Although this is of enormous help to the recipient of this data be it an ocean liner or a backpacker in the desert the GPS equipment alone cannot transmit this information to a third party. This function requires the addition of a cellular/mobile phone modem. By combining the two processes it is possible for a monitoring station to be aware of the location and movements of an individual in possession of a cell phone with GPS tracking capability. But a limitation occurs if the person being tracked or monitored is in an area not covered by a cellphone network. When this arises, the data has to be sent to the tracking station via a communications satellite. If an alarm device is added to this combination, it becomes possible for a wearer to alert a response unit should help be required, while simultaneously disclosing their precise location. And since G4S has extensive monitoring and response capabilities, it is entering into partnership with the makers of such devices in order for them to offer a total package.
pictures by Johan Paulin
Emergency response
Swedish technology company Boomslang Instruments has developed a tracking and alarm device that takes the form of an attractive item of jewellery. Designed to be worn by women who value their freedom and independence but who may be at risk in the urban world, the device is light and unobtrusive yet combines a GPS tracking capability with an alarm facility that can alert a monitoring agent when help is needed. The bracelet, named PFO One, will be launched in April this year. Wearers of the bracelet will pay a monthly fee so that G4S Secure Solutions (Sweden), the partner chosen by Boomslang, can provide a monitoring and alarm response service. G4S is likely to work closely with the company in making the product available worldwide. Estonia is another country where G4S is helping to establish an emergency response service that incorporates tracking technology. Tarvi Hirv, head of research and development at G4S Secure Solutions (Estonia), explains that a basic mobile phone, equipped with GPS and an emergency button, is given to vulnerable elderly people. When activated, a call is automatically put through to the G4S monitoring unit which can then identify the exact location of the sender and respond in accordance with the nature of the emergency. G4S will attend to the customer unless the emergency services have specifically been requested to do so or are obviously required. This operation is soon to be extended to enable more mobile phones with a GPS facility to be equipped with an alarm button, which would make it unnecessary for customers to purchase expensive specialist alarm equipment and would bring the G4S service within reach of a wider range of vulnerable people.
Electronic monitoring is increasingly used as an alternative to a custodial sentence, allowing an offender to have some freedom of movement within certain times and agreed areas. In the United States, G4S is now offering a unique monitoring solution for cases involving domestic violence, to ensure the victim is not confronted by her attacker. What is special about the service on offer is that it tracks the movements of both offender and victim. This is largely a response to new legislation that has already been introduced in 15 American states and is being considered in others, which allows courts in certain circumstances to fit GPS tracking devices to offenders under restraining orders. The person or persons who have been threatened by the offender perhaps a partner, a judge, witnesses in a trial or even county court administration staff are issued with a small tracking unit that they keep in a purse or pocket. This enables the movements of the offender and his potential victims to be monitored in real time and, should he be seen by G4S monitoring centre staff to be getting too close, either deliberately or accidentally, to wherever the victim may be, the person in danger can be alerted by a text or call to his or her mobile phone. This G4S solution is a major advance on previous systems that imposed inclusion and exclusion zones around fixed locations and offered no coverage for the victim at common times when they are mobile.
Healthcare applications
The mentally ill form another group who are already benefitting greatly from these developments. In England, a leading hospital has established a scheme that enhances the rehabilitation of mentally-ill patients
and instils greater confidence in the process of temporary release from the confines of the hospital. An essential element of the therapeutic process is to improve self-reliance in patients granted home leave and on final discharge into the community. Some 35 GPS devices are now deployed in this ground-breaking scheme and enable the movements of released patients to be tracked, while giving the individual wearer an enormous boost in confidence, knowing that help and advice is quickly to hand when necessary. G4S is involved in a similar scheme in the Netherlands which utilises electronic monitoring to provide a comprehensive range of services to a variety of people. Included in the diverse client groupings are healthcare, homecare for the elderly, security officers, construction workers, and staff at other facilities. G4S operations in the Netherlands focus on processing alarm calls from their clients and responding in accordance with an agreed protocol. For example, a blind man who became lost in a public park was able to summon help with his GPS device. He was quickly found and helped to return home. An elderly private householder also requested help after a fall caused a severe head wound and mental confusion. The relevant care centre was alerted by G4S and assistance speedily given. In both cases, these vulnerable people had activated an electronic alarm system that enabled G4S operatives to trace them and ensure prompt action. G4S also provides, in the United Kingdom, a monitoring and response service for people who work by themselves without close or direct supervision, and who therefore may be vulnerable to attack. (See: Protecting Lone Workers, G4S International, 4/09, pages 1517.) Exciting and rapid progress is being made in the field of electronic communications. Adapting to the continuous changes in mobile phone technology is therefore left to the hardware suppliers, whilst G4S focuses on receiving the alarm calls and organising a speedy response. With a firm foothold in the monitoring process already established across many countries, through its Secure Solutions and Care & Justice Services, G4S is in a strong position to further expand its contribution to the well-being of those whose age or infirmity make them vulnerable. The next generation of personal tracking devices, which will be smaller and less expensive, is likely to produce further growth in the use of this technology and bring greater safety to many more who are at risk of harm.
Security, navigation and design

PFOs mission is to make the world a safer place by combining award-winning design with top navigation technology and the biggest security company in the world. They began by partnering with Wicer, whose fighter jet navigation systems are used by the US and Swedish defence forces, to develop the GPS technology embedded in the newly-launched PFO One bracelet. Next, acclaimed designers Oscar Magnuson and Efva Attling sketched the bracelets which were then created by Elcoteq, the worlds leading mobile manufacturer, responsible for BlackBerry and Nokias production. A brand image was created by renowned graphic designer Stefan Sagmeister and finally, to implement the product, they teamed up with a global security partner, G4S.
How it works
Purchasers of the PFO One can opt for either a basic or the premium monitoring service. The basic service relies on three trusted friends called shields to react to any worrying situation. If the bracelet wearer sends a distress signal, the bracelet transmits a text message to each of them, giving her exact position. They can then call her mobile phone to check that she is all right and, if they are close to a smart phone or a computer, they can log onto the PFO websites track and trace page and follow her movements. This functionality is only available when the bracelet is in alarm mode. For those who do not wish to worry their family and friends unduly, or who travel away from home frequently, the premium service sends a signal, when the bracelet is activated, directly to G4Ss alarm receiving centre. An operator then calls the bracelet owners mobile phone to make sure she is all right and asks for a password. If the phone is not answered or an incorrect password is given, a response unit is despatched immediately to the location to give whatever assistance is needed.
DIVISIONAL REVIEW
Cash Solutions
Following last years restructuring of G4S, we launch a new series looking at the Groups footprint, starting with a division that operates around the globe
During 2010, chief executive Nick Buckles announced a number of changes to G4Ss Group Executive Team as well as to the management structure. These centred on a new geographic continental structure. But there was one exception to this Group reshaping. The cash solutions division would continue to straddle the world. Heres why: Cash is a very complex product to deliver, explains Ken Niven, G4S divisional chief executive officer, Cash Solutions. To do so successfully, we need to have a detailed understanding of the cash cycle, how cash flows in an economy and how the regulatory frameworks operate. Cash cycles differ from country to country, and
when you look at all the possible component elements of cash the transportation, processing, reconciliation, forecasting, ATM replenishment and, in some countries, even the repair and maintenance of cash machines, all surrounded by security systems you realise it is quite a skill set to possess. Its more effective to deliver that through a division rather than requiring individual countries to develop it. Which means that the responsibilities of Niven and his executive team currently extend to the leadership of 12 business units, with strategic and advisory input to the global cash business line. Niven points out that the divisional model works for the Groups major cash companies 15 in total which have critical mass, meaning they are self-sufficient and can be run as separate operations. In the other 55 countries where the cash company is smaller and further away from the divisions centre, Niven adds, it makes more sense to have the organisation working in conjunction with the local country-based security model. We have a watching brief on these operations and check that their cash strategy and investment plans are consistent with the Groups strategies. Cash Solutions Division also provides guidance and support to all the G4S cash businesses around the world in the areas of operational cash security, cash reconciliation and preferred cash-related technology solutions. In each of these areas, the division has a number of specialists who continually travel the globe, giving advice and support to the cash operating businesses. The size and scope of G4S Cash Solutions operations will surprise many people who may have been persuaded that cash, as a method of payment, is being replaced rapidly by plastic alternatives credit, debit and store cards in particular. Cash is not in decline, Niven insists, and he produces industry figures to corroborate his statement. Cash continues to grow, year on year,
worldwide. Clearly, some countries are growing more than others, but overall we come back to the same figure: between six and seven per cent growth in cash in circulation around the world. So where do the credit card companies get their figures from? They always talk about their growth rates, but they are growing from a smaller transaction base, and cash is normally used for smaller payments while debit and credit cards are usually used for larger purchases. We are watching trends carefully, particularly the growing use of pre-pay cards, but cash still sits at the centre of all economies. In Europe, for example, 80 per cent of all payments are made with cash. Since it was established, following the merger of Group 4 and Securicor in 2004, the G4S Cash Solutions division had been growing at an average rate of 6.5 per cent, though the global economic downturn has slowed things down, as it has for most businesses. With interest rates so low, banks have not needed to move cash so quickly and are therefore keeping more cash in ATMs, and retailers are keeping more cash in stores for the same reason. But moving cash basic transportation is just part of the story. It is the first step in penetrating a new market and the G4S Cash Solutions team is confident that G4S management in some of the countries where cash services are not yet offered will judge the time to be right to make that move before too long. Others which already provide cash-in-transit will also be looking to develop into cash processing, the replenishment of ATMs and the provision of technical services related to cash machines. Once well established, G4S Cash Solutions businesses are then in a position to assist their customers with further services, as financial institutions look to outsource their cash activities or ATM networks to experts in the field. As the leading supplier of security solutions to financial institutions across the world, G4S is well placed to help its customers reduce costs and increase efficiency whilst ensuring they are also well served. What were able to do in G4S, which an individual bank cannot do when it comes to outsourcing their cash activities, is to offer a common platform which runs across many banks, Niven explains. We are therefore able to distribute their direct costs and overheads across a number of banks, and it is something we are doing very successfully. In the United Kingdom, for example, where six banks have now outsourced to us, we have a common production
Worlds first electric vehicle

The latest step in G4S Cash Solutions ongoing commitment to reducing its environmental impact the worlds first fully electric cash-intransit vehicle has been unveiled in the UK. The trial vehicle, which will operate in the Greater London area, is projected to save 5000kg of carbon emissions per year. The ground-breaking vehicle combines the latest in battery technology and electronic management software together with a tried and tested production vehicle converted into a highly specialised cash-in-transit protected vehicle encompassing state-of-the-art security features. It is hoped this prototype may lead G4S into deploying more of these vehicles in city centres, harnessing the benefits of zero pollution and noise, while providing clear economic operating benefits. The vehicle has a range of around 100 miles, significantly further than the longest route length it will be required to travel for G4S in between re-charging the batteries. The vehicle also has a solar panel fitted in order to constantly provide a source of sustainable energy back to the battery while the vehicle is on the road, producing enough sustainable energy to power the vehicles ancillary electrical energy usage. Electric power is up to seven times cheaper than the equivalent diesel vehicle and there are further cost benefits with road tax and congestion charge exemption in the capital city, so in the longer term these vehicles may be able to cut costs as well as the companys carbon footprint.
Ken Niven hands the keys of the first all-electric cash vehicle to Russ Hawkins, operations manager, G4S Cash Solutions (UK) in London.
platform through which were able to leverage manufacturing and production processes. That also results in greater productivity and makes for a much more cost-efficient model for the banks. Outsourcing, of course, is just one of a portfolio of services that are on offer from G4S Cash Solutions, around the world. In the UK, it transports 90 per cent of the countrys banknotes every day, moving 300 billion each year and processing one-fifth of that on behalf of commercial banks. From its new superbranch in central London, opened in 2010, it handles 72,000 services a month as well as filling and distributing 42,000 ATM cassettes packed in the same period. In Canada, it has a nationwide contract with Toronto-Dominion Bank that includes cash transportation to 1,093 branch night deposit machines as well as 2,577 fully-functioning ATMs that are both cash dispensing and deposit taking. In Hong Kong, it provides an end-to-end management solution for all of Standard Chartered Banks ATMs. It sealed that deal by guaranteeing base levels of service. In Malaysia, it has partnered with the CIMB Group, the countrys second largest financial services provider, in pioneering a high tech cash management system throughout its banking operations. The solution, built around iCom cash forecasting, has been extended
to all 1,500 of CIMBs ATMs, its 18 cash centres and over 300 branches. Retail establishments around the globe are also benefitting from G4Ss enterprising approach to cash solutions, particularly its unique CASH360 cash management system. CASH360 offers a suite of payment solutions that optimise the latest secure handling machines by integrating them with G4S software and combining them with its cash transportation and processing services. Among those who have either trialled it or installed it are major retail chains, two theme parks in Europe, a well known chain of burger restaurants, and the operator of holiday villages. Cash Solutions Division has also been reaping the benefit of its acquisition two years ago of Secura Monde International, the worlds leading independent technical and commercial cash advisory company. Specialising in the design, production, technology and issue of banknotes and coins, its clients include central banks, major brand owners and state and commercial printing works.
As for G4S Cash Solutions future, Ken Niven is confident that the economic upturn will see a greater demand for flexible and cost-efficient services, with more banks looking to outsource their cash processing and the management of their ATM estates. And from our perspective that will all be underpinned by an absolute focus on quality. What banks and retailers really want, however, is for us to make life more efficient and easy for their customers. That, of course, is what we are dedicated to doing and I am looking forward to the divisions continuing expansion in the years ahead. FOR MORE INFORMATION For further information on the topics covered in this article, log on to www.g4s.com or e-mail magazine@g4s.com
updates
on topics previously discussed in the magazine

in honour of his late mother. He had with him a painting purported to be by American impressionist Charles Courtney Curran together with what appeared to be proof of provenance. Closer examination, after the painting was accepted, showed it to be a reproduction that had been painted over and signed. When Tullos alerted other museums, similar cases came to light. The police, FBI and tax authorities were notified but, as one expert observed, as he has not actually committed fraud it is difficult to know what he could be charged with, if identified, because there has not been a loss to anyone. In January 2011, John Gapper, writing in the Financial Times Magazine, identified the forger as Mark Augustus Landis who he had tracked down to a gated community in Laurel, Mississippi. Landis readily admitted that he had been producing forged paintings for three decades and donating them to museums. It began with the death of his father and appears to have increased when his mother died. His bizarre actions, it seems, were to honour his parents. I mean, everybodys got a tombstone, that doesnt mean anything, but a picture in a museum, that really means something, he told Gapper. ISRAEL What has been described as the forgery crime of the century is drawing to a close after five years. The high-profile trial of two Israeli antiquities experts ended in October 2010 and the judges verdict is still awaited as we go to press in March 2011. Only two of the original defendants, Oded Golan and Robert Deutsch, remained in the dock at the Jerusalem District Court. Since September 2005, the court proceedings have spanned 116 sessions, heard 133 witnesses, examined 200 exhibits and read nearly 12,000 pages of witnesses testimony. Golan is charged with 44 counts of forgery, fraud and deception and his co-defendant, an antiquities dealer, faces 13 lesser charges. The case centres on items now declared to be fakes that were once considered some of the most highly valued historical and religious pieces to be found in Israel. They include an ancient ossuary, or burial box, which, it was claimed, might be associated with James, the brother of Jesus of Nazareth, on the strength of an inscription. The ossuary is likely to be a genuine burial box but, according to the prosecution, at least part of the inscription is probably a recent fake. The case, as well as indicating that biblical forgeries are big business, also has implications for scholars, particularly those involved in religious history. SPAIN Masked men broke into a Madrid warehouse in November 2010 and stole a lorry containing art works valued at 4.2 million (5m). The paintings, lithographs and sculptures by Pablo Picasso, Eduardo Chillida and Antonio Saura belonged to galleries in Madrid, Barcelona and Cologne, Germany. They had been transported to Spain after being exhibited in Germany. See: Counterfeits: modern masterpieces?, G4S International, 1/09, pages 46; Ancient and modern, Issue 3/10, pages 47, and Missing masterpieces, March 06, pages 47.
Whitney Curtis
Mark Tullos, director of the Hilliard University Art Museum in Lafayette, holding one of the forgeries purported to be by Charles Courtney Curran.
ART SECURITY
UNITED STATES It would appear to be a crime, but the motive has mystified the art world. For at least 23 years, someone has been donating works of art to small museums and universities across the US. Around 30 museums have been identified as beneficiaries of these acts of kindness. But they are all believed to be fakes. The person believed to be responsible uses different aliases including Father Scott, Steven Gardiner and Mark Landis. This charade came to light at the end of last year after Mark Tullos, director of the Hilliard University Art Museum in Lafayette, Louisiana, was offered a painting. According to theartnewspaper. com website, Tullos was visited by a man dressed as a Jesuit priest who said he wanted to donate a painting
PIRACY
SOMALIA During 2010, across the world, pirates many of them heavily armed hijacked 53 ships and kidnapped 1,181 people, leaving eight dead. These are the highest figures ever recorded, according to an International Maritime Bureau (IMB) report published in January. Of these, hijackings off the coast of Somalia accounted for 92 per cent of all ships seized and, as of December 2010, Somali pirates were still holding 28 vessels and 638 hostages for ransom. The IMB report added that the number of pirate attacks on ships globally had risen each year for the past four years. In 2010, 445 incidents were reported an increase of 10 per cent on the previous year. A worrying trend in the seas off Somalia was the over-powering of ocean-going fishing or merchant vessels by the pirates to use as bases for further attacks. On the other hand, incidents in the Gulf of Aden more than halved in 2010, to 53, which it attributed to the presence of international naval forces. This, it seems, has caused Somali pirates to travel further in search of victims, to the Mozambique Channel and the Indian Ocean. There are also reports of an increase in piracy in other areas, including Bangladesh, Indonesia and the South China Sea. Several Arab countries are believed to be involved in a mulit-million pound programme to mobilise some 2,000 Somali recruits and train them to fight pirates on the countrys coast. Until such measures are successful, travel companies are
said to be spending millions of pounds to boost their maritime security systems. Some of the methods at their disposal were revealed after a British cruise ship, the Spirit of Adventure, with 350 holidaymakers on board was chased by Somali pirates in the Indian Ocean. Passengers had just sat down to dinner when the crew reported that the liner was being followed by a speedboat. Everyone was ordered to the lounge and told to sit on the floor, then the captain took the ship to full speed, outpacing the pirates.
Razor wire, water cannon, propeller-busting equipment and horns whose sounds could disorientate pursuers are among the anti-piracy devices such vessels are now believed to have installed. A new study from Chatham House, the UKs foreign policy think tank, puts the annual cost of maritime piracy to the global economy at between 4.4bn and 7.5bn. See: Return of the pirates, G4S International, Issue 2/09, pages 4244.
Members of a naval boarding party from HMS Cornwall uncover arms and ammunition during a search of a Somali pirate dhow in the Indian Ocean. The vessel was boarded after it was spotted acting suspiciously by a South Korean merchant vessel. Five hostages and their fishing vessel were released, and an initial search discovered AK47s, a grenade launcher, rocket propelled grenades and large amounts of ammunition.
AP Photo/Dave Jenkins, Ministry of Defence, ho
SURVEILLANCE
This CCTV image issued by the Metropolitan Police is believed to be of a motorcycle rider who the police believe had the stolen Graff jewellery passed to him. He is seen walking towards Green Park after abandoning the motorbike.
CHINA The Chongqing government in south-west China is planning to install new closed circuit TV cameras equipped with video analytics, taking the citys total to 500,000 CCTV cameras within the next three years. The network will automatically alert the police to robberies, muggings and community intrusions in the city,
which has 32 million inhabitants. The mayor of Chongqing told the media that as well as supporting public security management, the system will be used for disaster alarms and work safety supervision. UNITED KINGDOM Dramatic video footage taken during what was described as the biggest jewellery heist ever in Britain was shown in court during the second trial of Craig
Calderwood, one of the two armed robbers involved. In March 2011 he was sentenced to 21 years for his part in the attack. The jury had been unable to reach a verdict in the first trial, in July 2010, in which four others were convicted of conspiracy to rob. Calderwoods accomplice, the heists ring leader, Aman Kassaye, was convicted of kidnap, conspiracy to rob and possessing a firearm, and was sentenced to 23 years imprisonment in August 2010. The robbery, in which 40 million of gems were stolen, took place at Graff jewellers in central London in August 2009. Kassaye and Calderwood did not cover their faces but were said to have used latex disguises. They forced a young female assistant to open display cabinets and snatched 42 items of jewellery none of which has been recovered before taking her hostage as they left the premises, releasing her only when they got to their getaway cars. See: Smile! Youre on CCTV, G4S International, June 05, pages 3334, Surveillance and acceptance, March 08, pages 911, and CCTVs electronic tripwire, Issue 4/10, pages 4144.
Metropolitan Police/PA Wire
CYBER CRIME
CHINA In the course of 2010, China claims to have clamped down on computer crime, arresting 460 hackers, resolving 180 cases of computer crimes and closing 14 websites that provided hacking software or training. A Ministry
of Public Security spokesperson described the situation regarding cyber attacks in China as still extremely grim. Chinese hackers are not only responsible for many domestic attacks. Their reach, now that the internet has made the world a global village, is widespread, so much so that Google issued
automated warnings to its Gmail users, late last year, saying: Your account was recently accessed from China.
See: Dangerous Dot Cons: Phishing, G4S International, September 06, pages 2627.
Rand Refinery
Chain of gold
G4S is involved in all aspects of gold, from mining to processing and on through vaulting to transportation, reports Gavin Greenwood
The skills and arts involved in extracting, moving, working and selling gold are as old as civilisation. They transcend time, geography and cultures and point to golds elemental hold over human desires to possess the metal originally as a store of wealth but more recently also to utilise its unique chemical and physical properties. And with gold prices at an all-time high, security throughout the entire process becomes even more important.
Golds intrinsic value lies in its scarcity and the complex and costly methods required to exploit and refine the rare metal. Refined gold in late January 2011 was selling at around US $42 per gram, or US $42 million per tonne. According to the authoritative World Gold Council, the five-year average supply of gold between end-2005 to late-2010 totalled 3,766 tonnes. Of this 2,209 tonnes were obtained through mining, 1,323 tonnes from recycling and 234 tonnes as a result of sales of bullion by state agencies. G4S is involved at all stages of this complex, and at times hazardous, process that can begin with a geologists hunch and end with an exquisite item of jewellery, a dental crown or a minute speck buried inside a mobile phone. Exploration and extraction The exploration phase, often involving crews working for years in harsh and sometimes hostile
environments, can require extensive security in the face of both legitimate and more extreme opposition. G4S personnel or manpower provided by local affiliates play key roles in protecting exploration sites, workers and equipment. This is not without risk. In December 2010 two security officers employed by a local G4S affiliate were shot and wounded while on duty at the Tampakan gold and copper mining concession on Mindanao Island in the southern Philippines. G4S was awarded the contract to protect the site following a series of raids by heavily armed communist guerrillas, though the latest incident appeared related to local opposition to the project. Similar events have also occurred at sites protected by G4S personnel or contractors in Africa in recent years. The task of securing an operating mine site differs from the exploration phase primarily due to the need to ensure access controls are applied on both sides
Enforcing secure custody for gold

Rand Refinery has special reason to place special emphasis on quality in all aspects of its operations. Established over 90 years ago by the Chamber of Mines of South Africa to refine all the gold mined by that country, it has since processed over 40,000 tonnes of gold, representing almost 30 per cent of all gold mined in the world since antiquity. Rand Refinery is strongly supportive of the need to accept only gold for refining which originates from a source of known provenance, is conflict free and has been mined with due concern for the environment and has not contributed to severe abuses of human rights, explains Chris Horley, the companys head of resourcing. It has a stringent know your customer and due diligence process in place in order to satisfy itself to all reasonable lengths that gold deposited for refining conforms to these principles. Rand Refinery also supports the Organisation for Economic Co-operation and Developments due diligence guidance for responsible supply chains from conflict-affected and high risk areas. To this end, it is vital that the gold supply chain from mine to refinery remains intact and that this chain of custody can be independently audited and verified. The service providers for secure logistics from mine site to refinery are an integral part of this process. Accordingly, Rand Refinery encourages and is fully supportive of all efforts made by the logistics service providers, like G4S International Logistics, to enforce secure custody for the gold supply chain.
of the fence. While pilfering of materials may be a problem at any industrial location, the illicit removal of even the smallest quantities of gold can become a major issue at a mine or processing sites. Less obvious is the role of security companies in ensuring safety among the workforce. G4S Secure Solutions (Canada) has an explicit role in ensuring workers on remote mining and indeed oil and gas sites follow protocols intended to reduce the risk of injury and harm. In addition, G4S Canada has enhanced security at the numerous sites it helps protect by entering into agreements with local indigenous communities in order to reduce areas of friction that can have a major impact on any industrial activity. G4S offers work protecting mine sites to members of what the Canadian government refers to as First Nations peoples near to their communities. Processing and refining Mined gold-bearing ores are subjected to various processes of crushing, leeching, refining and smelting. Much of this work is done at or near the mine site, although the smelting process may be carried out by specialist companies some distance from the mine. This is also the penultimate stage before the smelted metal is sent for final refining into a minimum of 99.9 per cent pure gold. Tight security is required as it is at this stage that the gold becomes identifiable and is a potential target for theft. Transportation and vaulting Moving gold, in its pre- or post-refined forms, is a specialised task that G4S International Logistics
Rand Refinery
performs. The transportation of gold in various forms is obviously a highly sensitive operational task, given the potential threats to such high value cargo carried over often considerable distances. G4S International Logistics provides services in many countries, including remote parts of Latin America, Africa and Asia, says its managing director, Chris Fergus. The logistical requirements are unique to each mine and can include a combination of all or some of the following components: armoured vehicle, helicopter, charter and passenger aircraft, customs brokerage and vaulting. Our services are sold and coordinated from key financial centres in ten countries. The movement of gold by G4S in Malaysia offers an example of how the metal is transported in an environment that combines modernity and traditional security threats. G4S both protects through electronic surveillance and manned security and transports gold from Malaysias three main gold smelting companies to its own main vaults near Kuala Lumpur. The company uses specially designed armoured vehicles capable of carrying the weight of the gold consignment while also being able to withstand a criminal assault or an accident. The crew are armed, as are those in the support vehicle that escorts the consignment. The convoy maintains radio and mobile telephone contact with the G4S command centre, which in turn plots its location in real time using GPS. Any suspicious activity during the journey is immediately relayed to the command centre, with backup escorts ready to be deployed if required, and the police are kept informed of any threats that materialise. The consignment is delivered to a vault manned by armed guards and dog handlers. Once the gold is refined, G4S International Logistics transports the metal to major financial centres and jewellery manufacturing markets. We also provide services to central banks and offer longterm storage capability, which is becoming increasingly more important as investment demand outstrips consumption. For many, the most important link in the gold chain is the one that brings this remarkable metal to consumers in the form of exquisite jewellery, either on its own or combined with other precious metals and jewels. Again, G4S plays an important role, not only in transporting these valuable finished products to retail outlets but also to suppliers whose customers shop online.
Who OWNS THE WORLDS gold?

Demand for gold between 2005 and 2010 was dominated by the jewellery sector, which absorbed 2,151 tonnes, followed by investment at 1,182 tonnes, with industrial use at 433 tonnes. The total amount of processed gold known to be in existence at end-2009 was 168,600 tonnes. Around 51 per cent, or 83,700 tonnes, is held in the form of jewellery and is mainly in the possession of individuals. Investors account for 18 per cent or 29,600 tonnes, state agencies hold 17 per cent (28,900 tonnes), 12 per cent (19,800 tonnes) is used in industrial processes ranging from electronics to dentistry while there is no trace on the remaining two per cent (3,600 tonnes).
Jewelry TV is a 24-hour television channel and online store which ships nearly six million valuable packages a year from its Tennessee base in the United States. G4S International Logistics was asked to review its processes in order to find ways of reducing risk and increasing efficiency and customer focus. G4S proposed a vendor management system which now provides Jewelry TV with a secure solution that offers flexible shipping options. At the top end of the market, high value goods from their 300 vendors are now carried by G4Ss armoured transport system, not just in the US but in almost every country worldwide in which G4S has a presence. FOR MORE INFORMATION For further information on the topics covered in this article, log on to www.g4s.com or e-mail magazine@g4s.com
Rand Refinery
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BELGIUM
Protecting the European Commision

G4S Belgium became the official security provider for the European Commission in January 2011 when it was awarded the largest integrated security contract in the country. G4S will provide total security solutions for 68 buildings in Brussels and its immediate surroundings. GREECE The five-year contract commences on 1 April 2011 and will require over 300 personnel whose services will include manned security, access control and X-ray protection of all buildings, firefighting and fire prevention services, and control room management. Already working for several European institutions and the European Commission, G4S Belgium was selected for its security solutions experience and expertise. This contract secures G4Ss position as the market leader in Belgium where it is also the largest employer with more than 6,000 employees.
Screener intercepts explosive parcels

During routine cargo screening for DHL, the international logistics provider, at Athens International Airport, Greece, in November last year, a G4S security officer identified two suspicious parcels. These were isolated and found to contain explosive material. They were destined for delivery to two high-ranking European agencies. At that time, there was a European-wide alert regarding parcels containing explosives which Greek terrorists had addressed to recipients in a number of countries. This success in intercepting the packages demonstrated that the G4S Aviation & Ports ENGLAND Secure Solutions division in Greece operates with the highest standards and security procedures and the training given to its employees makes them experts in their field. The Greek police detonated the packages, along with others discovered in Athens. Two parcels sent by the terrorists through one of DHLs competitors were not recognised as containing explosive material by that companys security screeners. Among the packages sent in the terrorists coordinated attack which successfully reached their destinations, using international airmail and parcel services, was a bomb addressed to German Chancellor Angela Merkel. Security forces in a building adjacent to her office destroyed it. Italian Prime Minister Silvio Berlusconi and French President Nicolas Sarkozy also had explosives sent to them. Similar packages were sent to various foreign embassies, including the Russian Embassy in Athens where it was destroyed in a controlled explosion. G4S has been providing a range of security solutions at Athens Eleftherios Venizelos International Airport for many years.
Security contract for Military School

G4S Gurkha Services has secured a 12-month contract with The Duke of Yorks Royal Military School, a distinguished independent UK state boarding school for the sons and daughters of services personnel. The Gurkha division, part of G4S Secure Solutions (UK), will secure the main gate entrance and access control to this high profile military school based in Dover, Kent, providing a full-time security presence. The services provided will help to ensure the security of nearly 600 pupils and staff. Charles Johnson, head of The Duke of Yorks Royal Military School, commented: We are very pleased to have the G4S Gurkha Services team on board, providing enhanced security with a professional manner. Many of the parents have voiced their happiness as a result of the appointment as the team are good role models. John Whitwam, managing director, Gurkha Services, added: Our teams extensive military experience and knowledge fits well with the culture and requirements of this prestigious school. G4S Gurkha Services recently achieved an Approved Contractor Scheme score of 113 from the Security Industry Authority auditors an outstanding result considering it has been trading for just three years.
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CYPRUS
Deminers rescue fire response team

received the emergency call at 5pm and immediately began mobilising a small emergency response demining team. We knew the fire crew was still in the vehicles, but that was all the information we had at that time, said Larry, who led the extraction team, accompanied by team leaders Denis Faluco and Ramos Nuvunga, and deminer Eugenio Rumbana. Despite the fact that mine clearance is never carried out at night because of the risks, the rescue team entered the minefield with two torches and made their way to the stranded fire crew. We followed the vehicle tyre tracks and our deminer used painted wooden pickets to mark a safe route, Larry revealed. If there was any indication there was a mine, we were careful to go safely around. After two hours, the rescue team reached the fire crew. The five men were safely escorted from the minefield on foot and the operation to recover the three vehicles began a few days later. The G4S team recently completed a major milestone towards making Cyprus completely landmine-free when it cleared its 25,000th mine. Over 9.5 million square metres of land have been cleared over the past six years, returning much of it to productive farmland. Since 2004, the 60-strong team of G4S deminers has been engaged in clearing 71 minefields in the islands 180km-long buffer zone between the Turkish-controlled north of the island and the Governmentcontrolled region, and is on course to complete the task very shortly. The next step is for the cleared mines to be moved to a central demolition area and destroyed. For an island of this size, said Jerry Barlow, who heads up G4S Risk Managements ordnance clearance divisions team in Cyprus, the quantity of landmines has been considerable and they have presented a great danger for many years.
Fearless G4S deminers carried out a daring night-time rescue recently when members of a Greek Cypriot fire response team inadvertently drove onto a minefield. The five firemen in two cars and a fire engine accidentally turned into the minefield, the latter detonating an anti-tank mine with one of its rear wheels. G4S Ordnance Managements field supervisor Larry Brophy EGYPT
G4S helps evacuation

G4S personnel in Egypt helped repatriate over 1,000 clients from Egypt via its key international transport hubs, including airports, ports and country borders, during the countrys revolution that started on 25 January. G4S Egypt, which has over 5,200 employees, worked closely with G4S Risk Management to provide a rapid response service utilising their expert knowledge of the country and its current issues. Assistance was provided to the employees of numerous major multinational companies by the repatriation team which included provision of 24-hour crisis management centre support; access to fully secured accommodation close to Cairos International Airport; access to close protection operators, including specialist drivers; and support personnel on the ground with good local knowledge who were fluent in both Arabic and English. Jim Batty, director of risk solutions, G4S Risk Management, commented: With the travel situation worsening in Egypt our rapid response team were able to help secure a significant number of evacuations out of the country for both expatriate company staff and UK government officials. Working in partnership with our G4S Egypt colleagues we expect to continue to support many organisations while the political situation in the country remains fluid.
SOUTH AFRICA
Stitch in time gives a warm feeling

Two Group businesses in South Africa, G4S Cash Solutions and G4S Care and Justice Services, have thrown their weight behind the very worthwhile Knit-A-Square (KAS) project. This initiative began many years ago when a family moved to South Africa and through the community and church to which they belonged started getting people to knit squares and sew them together to make blankets that could be distributed to needy children. Some members of the family moved to Australia but continued to promote this initiative via the internet with the result that it has blossomed with people from all over the world sending hundreds of knitted squares every month to the KAS project in South Africa. Early in 2010, Wendy Hardy of G4S Cash Solutions was approached by some of the DENMARK founder members of KAS for ideas on how to manage this now massive project. After some thought and discussions with G4S Care and Justice Services, the two G4S companies made a joint proposal to KAS. They offered to assist KAS by opening some of the many parcels they receive and sorting the content. The project has grown to such an extent that in addition to knitted squares they receive donations of clothing, gifts, toys and other useful items. Having separated them, the squares will now be packaged and sent to the G4S-run Mangaung Correctional Centre (MCC) at Bloemfontein to be made into blankets as part of a workshop for inmates. This project will also offer MCC offenders an opportunity to give back to the community. Once the blankets are made, KAS and the local offices of G4S Care and Justice and G4S Cash Solutions, in Bloemfontein, will give these blankets to needy children in the area. They expect to hand out a substantial number of blankets before winter this year. This partnership will begin as a pilot project and, once the participants have ascertained how well they are able to work together, they may look at extending it to other South African regions.
Boss goes undercover for TV show

When G4S Denmark agreed to participate in its countrys version of the popular Undercover Boss television documentary series, there was one problem. The TV production company needed a top G4S executive who would not be recognised by employees. That difficulty was overcome when Danish-born Sren LundsbergNielsen, G4Ss Group general counsel based in the UK, agreed to take on the role. Adopting the name Sren Nielsen and claiming to be a project engineer with global engineering company FLSmidth, Sren told his G4S colleagues that he and the film crew were making a programme called Trying a job. He was seen on patrol in Copenhagens busy tourist and shopping streets, fitting an alarm for a domestic customer and working in the warehouse that provides parts for its extensive security systems business. Only at the end of the filming did he disclose his true identity and the real purpose of the programme could be revealed. Sren and G4S had participated in order to learn useful lessons not only about the Danish business but also its employees, which meant there were pleasant surprises for those he had worked with during the making of the documentary. The security officer with whom he patrolled Copenhagens streets had mentioned that he was thinking of leaving to join the police force. Sren told him he would be invited to discuss career possibilities within G4S. An invitation was extended to the alarm installation engineer to visit London and see G4Ss UK operations and its corporate headquarters. And the warehouse stock manager was asked to join a project that was seeking to improve the business workflow. In the process, of course, it also provided excellent, high-profile TV coverage for the G4S brand.
news
ENGLAND
Undercover officers for London airport

A new G4S team of undercover officers trained to detect the smallest signs of suspicious behaviour is now protecting passengers at Londons Heathrow Airport. Anxiety, a lack of luggage or taking photos can all indicate that someone is either a potential highrisk threat or could simply be a normal passenger. The role of the team of nine behavioural detection officers (BDOs) is to help tell the difference. Blending seamlessly into the check-in area, the officers use nonintrusive observation and analysis techniques to identify potential threats and share intelligence with uniformed colleagues and the police. In its first three months, the team carried out 40 stops, 10 of which were referred to the police. Team members have to be patient and keep observing people they think are acting suspiciously. If the situation requires it, they ask a uniformed employee to approach the person to have a quiet talk, while a BDO observes how they react. If it is necessary, he or she informs other agencies and refers the situation to them. Sam Tudjaroglu, general manager of G4S Aviation Services (UK), explains that the team has to be low-key. Theres also a strong customer service element. Sometimes the officers will advise passengers, such as warning them about thieves if their wallet is visible on the front of their suitcase. The technique the team uses is also employed by law enforcement agencies around the world, and the possibility of rolling it out further across G4S is now being investigated.
IRAQ
Advisory Board assists development

The formation of an Iraq Advisory Board to assist with the development of G4S Secure Solutions (Iraq) has been announced by G4S Risk Management. It will be chaired by Michael P Wareing, CMG, formerly the British Prime Ministers Special Envoy for Reconstruction in Southern Iraq and chairman of the Basra Development Commission, and will bring together senior members of the G4S Iraq business and senior Iraqi leaders.
NORTHERN IRELAND
Belfast Airport contract for G4S

G4S, the largest secure solutions company in Northern Ireland, has been awarded a three-year contract to provide security services at George Best Belfast City Airport. Its duties include searching, customer assistance and car park management, deploying some 100 employees made up of full-time and part-time staff. George Best Belfast City Airport currently caters for approximately 2.7 million passengers a year representing almost 40 per cent of the scheduled domestic air traffic that passes in and out of Northern Ireland.
SWEDEN
Parliament contract win

G4S Sweden is the new security provider for the Swedish Parliament Administration. The contract began on 1 March and will involve around 50 employees. Thomas Lundin, managing director, G4S Secure Solutions (Sweden), is delighted to have been awarded the contract and says G4S was chosen because of the opportunities we can bring to the customer to provide secure solutions at the highest level.
ESTONIA
Vital role in euro changeover

G4S Estonia provided manned security services at Estonian Post for the exchange period of 115 January 2011 when the countrys currency changed to the euro. In the first two weeks of January, kroons could be exchanged for euros at both banks and Estonian post offices. G4S security personnel maintained public order in Estonian post offices during that NORWAY period where up to 1,000 euros per customer per day could be exchanged. The contract required at least one security officer to be stationed at every post office providing currency exchange services: a total of 178 out of Estonian Posts 391 establishments around the country. G4S Estonias cash solutions division was also heavily involved in the euros introduction. The countrys Minister of Finance, Jrgen Ligi, explains: G4S was responsible for the euro cash transport for banks, Estonian Post and the business sector. Thanks to G4Ss great work, the euro was available from the first minutes of 2011 from every ATM in Estonia. It was a valuable contribution to the success of the changeover process.
Smiles all round for World Ski Event

A crowd of more than 120,000 people, watched over by G4S Norway, gathered in Oslos University Square on 5 March for the final medals ceremony at the end of a very successful FSI Nordic World Ski Championship, Oslo 2011. It was the 10th night in a row that the streets in the heart of the capital were packed with spectators and competitors, celebrating the days events, watching the presentation of medals and enjoying concerts and other entertainment. GLOBAL G4S made a major contribution to the success of the event, working with the organisers to provide Security With A Smile at the new Holmenkollen National Arena and other venues. Oslo 2011 ran from 23 February to 6 March. For G4S Norways event manager, Christian Rist, it required months of preparation as well as the deployment of 300 security personnel, manning the security observation centre for the stadiums, and patrolling the surrounding woods in electric minicars and snow scooters. Norway won the most medals a total of 20 dominating crosscountry skiing. Marit Bjrgen won four gold medals and one silver for her country, and fellow Norwegian Petter Northug won three gold and two silver medals.
Demonstrating social responsibility

G4S has signed up to the United Nations Global Compact, an international standard which promotes socially responsible business behaviour in the areas of human rights, labour, the environment and anti-corruption The principles set out in the Compact are already wellembedded in G4Ss existing policies, so the Group has decided the time is right to make a public commitment to this excellent initiative. More and more customers, investors and other important stakeholders look for major companies to be members of the Compact as a way of reassuring themselves that they are associated with socially responsible businesses. As part of G4Ss Compact membership it has undertaken to issue a statement of progress each year on how it is improving its performance in the areas indicated above. This will be done through the existing annual G4S Corporate Social Responsibility Report. Three G4S national business units Peru, Cyprus and Israel had already signed up to the Compact individually but now, with the signing of a corporate agreement, the whole Group is formally putting its weight behind it.
Atle Bjelde, G4S Norway
G4S worldwide
Countries in which G4S operates
the Americas
Argentina Barbados Bolivia brazil Canada Chile Colombia Costa Rica Dominican Republic Ecuador El Salvador Guatemala Honduras Jamaica Mexico Nicaragua Panama Paraguay Peru Puerto Rico Trinidad & Tobago United States Uruguay Venezuela
For more information about G4S and its operations, visit: www.g4s.com
Europe
Austria Belgium Bulgaria Czech Republic Cyprus Denmark Estonia Finland Greece Guernsey Hungary Ireland Isle of Man Jersey Latvia Lithuania Luxembourg Malta The Netherlands Norway Poland Romania Russia Serbia Slovakia Slovenia Sweden Turkey Ukraine United Kingdom
Asia/Pacific
Australia Afghanistan Bangladesh Bhutan Brunei Cambodia China Guam and CNMI Hong Kong India Indonesia Iraq Japan Kazakhstan South Korea Macau Malaysia Nepal New Zealand Pakistan Papua New Guinea Philippines Sri Lanka Singapore Taiwan Thailand Uzbekistan
Africa
Algeria Angola Botswana Cameroon Central African Republic Democratic Republic of Congo Djibouti Gabon Gambia Ghana Guinea Ivory Coast Kenya Lesotho Libya Madagascar Malawi Mali Mauritania Mauritius Morocco Mozambique Namibia Nigeria Rwanda Senegal Sierra Leone South Africa Sudan Tanzania Uganda Zambia
Middle East
Bahrain Egypt Israel Jordan Kuwait Lebanon Oman Qatar Saudi Arabia Syria United Arab Emirates Yemen

International Magazine Issue 1 2011

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International Magazine Issue 1 2011

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ISSUE 1 11

London 2012 Olympic Games

Design: Cox Design Limited, Oxon

Regular Opinion Feature Expertise

G4S to secure 2012 Olympic and Paralympic Games

Exciting Cities Macau

Meet The Management

Where in the world is

A nose for security

A world of job opportunities

Electronic cry for help

Chain of gold Nick Buckles CEO, G4S plc

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G4S to secure 2012 Olympic and Paralympic Games

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Ambition is key to success

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The changing face of MACAU

A city that never sleeps. right : 19th century engraving of Macau.

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Breaking into prisons

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meet the management

FORMER TELECOMS EXECUTIVE WITH PASSION FOR SOLUTIONS

JEAN PIERRE TAILLON

profile by KEITH BLOGG

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Where in the world is?

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Where in the world is ?

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A nose for security

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Dedicated detector service

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Staying one step ahead

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A world of job opportunities

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Electronic cry for help

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It started with monitoring

pictures by Johan Paulin

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Security, navigation and design

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