7 % 7*1

EASTERN REGION

COMMAND CONTROL &

COMMUNICATIONS
STANDARD OPERATING
GUIDELINES

JANUARY 2001
1/17/01 24 HOUR TELEPHONE NOTIFICATION MATRIX EAOC 1770.1 A
MATRIX PAGE 1

AIRCRAFT ACCIDENTS AIRCRAFT INCIDENTS

INCAPACITATION
FLIGHT CREW

NOTES: (1) IF IT OCCURS WITHIN A 50 MILE RADIUS OF THE DC AREA. (2) IF SERIOUS INJURY, FATALITIES, OR PROMINENT PERSONS INVOLVED. (3) IF FATALITIES ARE INVOLVED. (4)
EXCEPT FOR MILITARY, INCIDENTS INVOLVING A FIRE AND/OR EMERGENCY EVACUATION OR AIR CARRIER INCIDENTS INVOLVING FLIGHT CONTROL PROBLEMS (EXCLUDING FLAPS).
(5) ACCIDENTS ONLY. (6) IF AIR CARRIER INCIDENT OCCURS IN DCA OR IAD, OR ANY WEATHER RELATED INCIDENTS INVOLVING ATC, OR WHEN ANY AIR CARRIER JET DECLARES AN
EMERGENCY DUE TO AN ENGINE PROBLEM AND DIVERTS TO ANOTHER AIRPORT. (8) IF MAJOR AIR CARRIER INCIDENT OR HIGH VISIBILITY EVENT. (9) GENERAL AVIATION AND
ULTRALIGHT INCIDENTS ONLY. (10) IF NJ DOT CAN BE OF ASSISTANCE. (11) IF ANY FACILITY, FEDERAL OR NON-FEDERAL IS OR MAY BE A FACTOR. (12) IF BELIEVED THE AIRCRAFT
HAS BEEN INVOLVED IN AN ACCIDENT, OR INVOLVES PROMINENT PERSONS, OR IS NEWSWORTHY. (13) IF IT INVOLVES PROMINENT PERSONS OR IS NEWSWORTHY. (14) ONLY UPON
APPROVAL FROM AVS THROUGH ADA-30. (15) ONLY MAJOR ACCIDENTS INVOLVING MULTIPLE FATALITIES. (16) ONLY MISSING IFR AIRCRAFT. (17) ONLY DURING NORMAL BUSINESS
HOURS. (18) FAX ONLY. (19) SPILL OUT AND ALL INCIDENTS WITH THE EXCEPTION OF AN AIRCRAFT THAT LANDS AND TAXIS TO THE RAMP WITHOUT INCIDENT OR ABORTS TAKEOFF
AND RET' <S TO THE RAMP OR SUBSEQUENTLY DEPARTS WITHOUT INCIDENT. (20) '' "^ OCCURS AT JFK, LGA, EWR, PHL, PIT, DCA, IAD, OR BWI. (20) ALL US A> <£ AIRCRAFT
ACCIDE1 JCIDENTS GO TO CMO IN PITTSBURGH. (21) IF IT RESULTS IN DAMAGE TC AIRCRAFT OR INJURIES/FATALITIES TO ANY OF THE OCCUPANTS AND IT C As IN NY OR
OUTSIDE OF NY IF THE FLIGHT ORIGINATED OR INTENDED TO LAND IN NY.
1/17/01 24 HOUR TELEPHONE NOTIFICATION MATRIX EAOC 1770.1 A
MATRIX PAGE 2

TYPES OF OCCURRENCES

AEA-5C5

AEA-620

AEA-700

DIVISION

NOTES: (1) JF IT OCCURS WITHIN A 50 MILE RADIUS OF THE DC AREA. (2) IF A THREAT EFFECTS ANY ATC FACILITY, PASSENGER TERMINAL, OR AIRCRAFT WITHIN EASTERN REGION
(3) IF REQUESTED BY THE AIR CARRIER OR LOCAL POLICE AUTHORITIES. (4) ONLY IF NEWSWORTHY (5) IF AT, AF, FS, AP FIELD OFFICES AND/OR FACILITIES ARE INVOLVED. (6) IF
FOUL PLAY IS SUSPECTED. (7) IF IT INVOLVES A MAJOR NAVAID, RADAR SYSTEM, AND/OR FACILITY WHICH MAY HAVE AN IMPACT ON ATC OPERATIONS. (8) ONLY IF IT INVOLVES A
PHANTOM CONTROLLER. (9) IF AN AIRCRAFT IS INVOLVED. (10) IF IT INVOLVES A MAJOR FACILITY. (11) ONLY IF SIGNIFICANT. (12) ONLY SPECIFIC THREATS. (13) ONLY WHEN
NOTIFIED BY THE K-9 HANDLER (14) NOTIFY BOTH MANAGER AND DUTY AGENT. (15) PASSENGER OR CARGO TERMINAL EVACUATIONS AS WELL AS FAA FACILITY EVACUATIONS,
AND/OR IF DAMAGE DISRUPTS THE NAS. (16) ONLY IF ON DUTY. (17) ONLY DURING NORMAL BUSINESS HOURS. (18) NOTIFY ONLY THE OSHA MANAGER IF THE EMPLOYEE WAS ON
DUTY. (19) NOTIFIY STAFF OFFICE/DIVISION MANAGER EMPLOYEE WAS OR IS ASSIGNED. (20) IF THE EVENT OCCURS IN NY OR NJ. (21) IF THE EVENT OCCURS IN DE, DC, MD, PA, VA, OR
WV. (22^ " - 'LY IF OCCUPATIONALLY RELATED. (23) ONLY WITHIN THE NY CASFO GF^ ~°APHICAL BOUNDARY. (24) NOTIFY AEA-505 STANDBY AND MAKE A LOO "\RY WHEN A
FACILIT /ISES THAT A PILOT INTENDS TO FILE A NMAC. (25) ONLY IF IT IS A HEALT JARD ISSUE THAT CAUSES THE EVACUATION. (26) ONLY IF FAA EMPLOYEE. ^INVOLVED.
(27) IF THL cMPLOYEE WAS ASSIGNED TO THE AT DIVISION.
 DEFINITIONS

page defines the terms associated with aircraft accidents and incidents.

Accident - An occurrence associated with the operation of an aircraft which takes place between the time any
person boards the aircraft with the intention of flight and all such persons have disembarked, and in which any
person suffers death or serious injury, or in which the aircraft receives substantial damage.

Serious Injury - Any injury which results in a fracture of any bone (except simple fractures of fingers, toes, or
nose), or causes severe hemorrhages, or nerve, muscle, or tendon damage, or involves any internal organ, or
involves second or third degree burns, or any burns affecting more than 5 percent of the body surface.

Substantial Damage - Damage or failure which adversely affects the structural strength, performance, or flight
characteristics of the aircraft and which would normally require major repair or replacement of the affected
component. Engine failure or damage limited to an engine if only one engine fails or is damaged, bent fairings
or cowling, dented skin, small punctured holes in the skin or fabric, ground damage to rotor or propeller blades,
and damage to landing gear, wheels, tires, flaps, engine accessories, brakes, or wing tips are not considered
substantial damage for the purpose of this matrix.

Incident - An occurrence other than an accident, associated with the operation of an aircraft, which affects or
could affect the safety of the operation.

FIT,E:SOGDEF 2/18/99
 AIR CARRIER ACCIDENT
JNITIONS:

Air Carrier - The commercial system of air transportation, consisting of the certificated route air carriers, air
taxis (including commuters), supplemental air carriers, commercial operators of large aircraft, and air travel
clubs.

TELEPHONE NOTIFICATION:

AEA-1 AEA-230 AEA-620 MCC EAP (Only major accidents involving multiple fatalities)
AEA-3 AEA-300 AEA-700 ADA-30 NJ DOT (If it occurs in NJ)
AEA-5 AEA-470 FSDO NWS PEMA (If it occurs in PA)
AEA-6 AEA-505 NTSB AIRCRAFT MANUFACTURER
NY SECC (If it occurs in NY or outside of NY if the flight originated or intended to land in NY)

ADMINISTRATIVE PROCEDURES:

Make log entry.

Complete Aircraft Accident Report.
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 300, 505, 600, ADA-30, NTSB, NY SECC, ANE-6 (If it involves an engine problem),
and Lead Region.
vlail copy to Virginia Cataldo, AEA-300.

NADIN DISTRIBUTION:

AEA-230
AEA-505

REMARKS:

1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards aviation
related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5 boroughs of
New York City. The New York FSDO will be responsible for all flight standards aviation related matters
(except helicopters) in the 5 boroughs.

FILE: ACA 1/17/01

 GENERAL AVIATION ACCIDENT (FATAL)

EFINITIONS:
General Aviation - That portion of civil aviation which encompasses all facets of aviation except air carriers
holding a certificate of convenience and necessity from the FAA, and commercial operators of large
aircraft.

TELEPHONE NOTIFICATION:

AEA-1
AEA-230
AEA-300
AEA-470
AEA-505
AEA-620 (If it occurs at JFK, LGA, EWR, PHL, PIT, DCA, IAD, or BWI)
FSDO
NTSB
MCC
ADA-30 (If it occurs within a 50 mile radius of the DC area)
NWS
NJ DOT (If it occurs in NJ)
PEMA (If it occurs in PA)
-JsfY SECC (If it occurs in NY or outside of NY if the flight originated or intended to land in NY)
IRCRAFT MANUFACTURER

ADMINISTRATIVE PROCEDURES:

Make log entry.

Complete Aircraft Accident Report
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 300, 505, 600, ADA-30, NTSB, NY SECC, and Lead Region.
Cc:Mail copy to Virginia Cataldo, AEA-300.

NADIN DISTRIBUTION:
AEA-230
AEA-505

REMARKS:
1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards
aviation related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5
boroughs of New York City. The New York FSDO will be responsible for all flight standards aviation
related matters (except helicopters) in the 5 boroughs.

All 4040 flights will be treated as FAA aircraft accidents. Refer to the FAA Aircraft Accident/Incident
.vesponse Plan, 4040.25, in the AEA-200 section of the orders book.
FILE: GAAF 1/17/01
G E N E R A L A V I A T I O N A C C I D E N T (NON - F A T A L )
EFINITIONS:

General Aviation - That portion of civil aviation which encompasses all facets of aviation except air carriers
holding a certificate of convenience and necessity from the F AA and commercial operators of large aircraft.

TELEPHONE NOTIFICATION:

AEA-1 (Only if it involves prominent persons or is newsworthy)

AEA-230 (Only if it involves prominent persons or is newsworthy)
AEA-470 (If any facility, federal or non-federal, is or may be a factor)
AEA-505
AEA-620 (If it occurs at JFK, LGA, EWR, PHL, PIT, DCA, IAD, or BWI)
FSDO
NTSB
MCC
ADA-30 (If it occurs within a 50 mile radius of the DC area)
NWS (If serious injury or prominent persons involved)
NJ DOT (If it occurs in NJ)
PEMA (If it occurs in PA)
NY SECC (If it occurs in NY or outside of NY if the flight originated or intended to land in NY)

ADMINISTRATIVE PROCEDURES:

Make log entry.

Complete Aircraft Accident Report
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 300, 505, 600, ADA-30, NTSB, NY SECC, and Lead Region.
Cc:Mail copy Virginia Cataldo, AEA-300.
Make a recording on the GAAAIS

NADIN DISTRIBUTION:

AEA-230
AEA-505

REMARKS:

1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards
aviation related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5
boroughs of New York City. The New York FSDO will be responsible for all flight standards aviation
'ated matters (except helicopters) in the 5 boroughs.

2.- All 4040 flights will be treated as FAA aircraft accidents. Refer to the FAA Aircraft Accident/Incident
Response Plan, 4040.25, in the AEA-200 section of the orders book.
FILE: GAANF 1/17/01
 MILITARY AIRCRAFT ACCIDENT
EFINITIONS:

Military - Armed Forces, including the Army, Air Force, Navy, Marine Corps, and Coast Guard, their
regular and reserved components, and members serving without component status, and Foreign military.

TELEPHONE NOTIFICATION:

AEA-230
AEA-470
AEA-505
ANE-900 (If fatalities involved)
FSDO
NTSB
MCC
ADA-30 (If it occurs within a 50 mile radius of the DC area)
NWS (If serious injury or fatalities involved)
NJ DOT (If it occurs in NJ)
PEMA (If it occurs in PA)
NY SECC (If it occurs in NY or outside of NY if the flight originated or intended to land in NY)

ADMINISTRATIVE PROCEDURES: -,\e log entry.

Complete Aircraft Accident Report.

Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 300, 505, 600, ADA-30, NTSB, Lead Region, and ANE-900.

NADIN DISTRIBUTION:

AEA-230
AEA-505

REMARKS:

FILE: MILA 1/17/01

 FAA A I R C R A F T A C C I D E N T
EFINITIONS:

FAA Aircraft - All aircraft operated by or for FAA and/or use exclusively in service of FAA, including
airplanes and rotorcraft that are owned, rented, leased, chartered loaned, under bailment, or otherwise in the
possession of FAA for the purpose of flight, ground test, or formal training.

TELEPHONE NOTIFICATION:

AEA-1 FSDO
AEA-5 NTSB (Only upon approval from AVS through ADA-30)
AEA-230 MCC
AEA-3 00 (If fatalities are involved) ADA-3 0
AEA-470 NWS
AEA-505 AIRCRAFT MANUFACTURER
AEA-700 (If fatalities are involved) NJ DOT (If it occurs in NJ)
PEMA (If it occurs in PA)
NY SECC (If it occurs in NY or outside of NY if the flight originated or intended to land in NY)

ADMINISTRATIVE PROCEDURES:

Make log entry. ,--:\,

Complete Aircraft Accident Report •. < ,
.vlake Daily Operations Report entry.
Fax to AEA-1, 5, 200, 210, 230, 300, 505, ADA-30, NTSB, NY SECC, and Lead Region.
Cc:Mail copy to Virginia Cataldo, AEA-300.

NADIN DISTRIBUTION:

AEA-230
AEA-505

REMARKS:

1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards
aviation related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5
boroughs of New York City. The New York FSDO will be responsible for all flight standards aviation
related matters (except helicopters) in the 5 boroughs.

2.- The Office of the Associate Administrator for Aviation Standards (AVS) is the principle office of
interest for all FAA aircraft incidents/accidents. Notification to the NTSB will require prior approval from
AVS through ADA-30.

FILE: FAAA 1/17/01

 ULTRALITE ACCIDENT
5FINITIONS:

Ultralight Vehicle - An aeronautical vehicle operated for recreation or sport purposes only, which does not
require an ah" worthiness certificate, FAA registration, nor pilot certification. They are primarily single
occupant vehicles, although some two-place vehicles are authorized for training purposes. (Note: For the
purposes of this SOG, ultralight vehicle accidents will be treated as aircraft accidents)

TELEPHONE NOTIFICATION:

AEA-1 (If it involves fatalities, prominent persons, or is newsworthy)

AEA-230 (If fatalities involved)
FSDO
NTSB
MCC
ADA-30 (If accident occurs within a 50 mile radius of the DC area)
NWS (If serious injury, fatalities, or prominent persons involved)
NJ DOT (If it occurs in NJ)
PEMA (If it occurs in PA and fatalities are involved)

ADMINISTRATIVE PROCEDURES:

log entry.
Complete Aircraft Accident Report .
Make Daily Operations Report entry.
Fax to AEA-5, 230 (If fatal), AEA-300 (If serious injury or fatalities are involved), ADA-3O, and NTSB.
CC:Mail copy to Dr. Lomangino and Virginia Cataldo, AEA-300.

REMARKS:

1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards
aviation related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5
boroughs of New York City. The New York FSDO will be responsible for all flight standards aviation
related matters (except helicopters) in the 5 boroughs.

FILE: ULA 10/22/99

 INTERNATIONAL ACCIDENTS/SERIOUS INCIDENTS
x—
^ENERAL:

The Eastern Region flight Standards geographic area has been expanded to include Europe, Africa, and the
Middle East. The Brussels, London, Frankfurt International Field Offices (IFO) will report to the ROC
accidents or serious incidents which involve U.S. Air Carriers, N registered aircraft, and U.S. certified
airman.

TELEPHONE NOTIFICATION: 24 HOURS

AEA-230
AEA-300 (Only if fatalities are involved)
AEA-700
ADA-30
AIRCRAFT MANUFACTURER (Accidents only)
NY SECC (If flight originated or intended to land in the state of New York)

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Aircraft Accident Report.
~Vfake Daily Operations Report entry.
ax to AEA-1, 230, 300, NY SECC, ADA-30, ANE-6 (If it involves an engine problem), and Lead Region.

REMARKS:

FILE: IFO 1/12/01

 AIRCRAFT INCIDENT
DEFINITIONS:

luvident - An occurrence other than an accident, associated with the operation of an aircraft, which affects or
could affect the safety of the operation. (Note: For the purposes of this SOG, ultralight vehicle incidents will be
treated as aircraft incidents).

Spill Out - An excursion of a military aircraft from the exterior boundary of Special Use Airspace allocated to
military using agencies into other controlled airspace without coordination or approval. For the purposes of this
SOG, Spill Out will be treated as a military incident. When making the Daily Operations Report (OR) entry,
annotate the words "Spill Out" after the date.

Example: MILITARY INCIDENT, ANDREWS AFB 3/1/98 SPILL OUT

TELEPHONE NOTIFICATION:
AEA-1 (Only if it involves prominent persons or is newsworthy)
AEA-5 (Only if it involves prominent persons or is newsworthy)
FSDO (Except for military, incidents involving a fire and/or emergency evacuation or air carrier incidents
involving flight control problems, (excluding flaps)
NTSB (If major air carrier incident or high visibility incident)
AEA-230 (Only if it involves prominent persons or is newsworthy)
AEA-5 05 (Spill Outs and all incidents with the exceptions annotated in item #7 of the remarks section.
ADA-30 (If it occurs within a 50 mile radius of the DC area) , '-(.\>
K ~^>OT (General Aviation and Ultralight incidents in NJ only) •i
i . SECC (If it results in damage to the aircraft or injuries/fatalities to any of the occupants and it occurs in NY
or outside of NY if the flight originated or intended to land in NY) ;.

ADMINISTRATIVE PROCEDURES:
Make log entry.
Complete Aircraft Incident Report.
Make a Daily Operations Report entry.
Fax to AEA-230, ADA-30, PEMA (All incidents in PA), NY SECC, ANE-900 (If military), and ANE-6 (If it
involves an engine problem)

NADIN DISTRIBUTION:
AEA-230
AEA-505

REMARKS:

(SEE BACK FOR REMARK SECTION)

(AIRCRAFT INCIDENT CONTINUED)

REMARKS:
,- ••" ' ^

i. CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards aviation
related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5 boroughs of
New York City. The New York FSDO will be responsible for all flight standards aviation related matters
(except helicopters) in the 5 boroughs.
2.- Immediate notification will be made to FSDO and NTSB on incidents involving a fire and/or emergency
evacuations.
3.- Smoking incidents go to FSDO, not security.
4.- Bird strike incidents which result in no damage, will be entered in the Facility and Bird Log only. Send a
copy of the current Bird Log via CC:Mail to the appropriate FSDO.
5.- Minimum fuel incidents are only processed as aircraft incidents when an emergency is declared.
6.- All 4040 flights will be treated as FAA aircraft incidents. Refer to the FAA Aircraft Accident/Incident
Response Plan, 4040.25, in the AEA-200 section of the orders book.
7. All incidents with the exception of an aircraft that lands and taxis to the ramp without incident or aborts
takeoff and returns to the ramp or subsequently departs without incident.

FILE: ACFTI1/12/01
 FAA A I R C R A F T I N C I D E N T

EFINITIONS:

FAA Aircraft - All aircraft operated by or for FAA and/or use exclusively in service of FAA, including
airplanes and rotorcraft that are owned, rented, leased, chartered loaned, under bailment, or otherwise in the
possession of FAA for the purpose of flight, ground test, or formal training

TELEPHONE NOTIFICATIONS:

AEA-1 (If it involves prominent persons or is newsworthy)

AEA-230
AEA-505
FSDO
ADA-30
NTSB (Only upon approval from AVR through ADA-30)
NY SECC (If it results in damage to the aircraft or injuries/fatalities to any of the occupants and it occurs in
NY or outside of NY if the flight originated or intended to land in NY)

ADMINISTRATIVE PROCEDURES:

Make log entry. •

—Complete Aircraft Incident Report.
lake Daily Operations Report entry,
fax to AEA- 1, 5, 200, 210, 230, 505, ADA-30, and if applicable, PEMA, or NY SECC.

REMARKS:

1.- CMO in Pittsburgh is responsible for all US Airways flight incidents within the Allegheny FSDO
geographical boundaries. In addition, Farmingdale FSDO will be responsible for all flight standards
aviation related matters in Nassau, Suffolk, and Westchester counties, and all helicopter activities in the 5
boroughs of New York City. The New York FSDO will be responsible for all flight standards aviation
related matters (except helicopters) in the 5 boroughs.

2.- Bird strike incidents which result in no damage, will be entered in the Facility and Bird Log only. Send
a copy of the current Bird Log via CC:Mail to the appropriate FSDO.

3.- The Office of the Associate Administrator for Aviation Standards (AVR) is the principle office of
interest for all FAA aircraft incidents/accidents. Notification to the NTSB will require prior approval from
AVR through ADA-30.

FILE: FAAI 1/17/01

 OVERDUE AIRCRAFT

EFINITIONS:

When a facility reports an aircraft is overdue, missing, or unreported, the ARTCC in whose area the
aircraft is first unreported, will determine the course of action required. The ROC will comply with
procedures contained herein when notified by an ATC facility that an aircraft is overdue, missing, or
unreported.

TELEPHONE NOTIFICATION:

AEA-1 (Only if it involves prominent persons or is newsworthy)

AEA-230 (Only if it involves prominent persons or is newsworthy)
AEA-505
ADA-30 (Only missing IFR aircraft)
NJ DOT (If they can be of assistance)

ALSO, IF BELIEVED THE AIRCRAFT HAS BEEN INVOLVED IN AN ACCIDENT OR

INVOLVES PROMINENT PERSONS OR IS NEWSWORTHY, NOTIFY:

FSDO (Only during normal business hours)

NTSB

DMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make a Daily Operations Report entry.
Fax to AEA-1, 5, AEA-230, 505, ADA-30, and NTSB.

NADIN DISTRIBUTION:

AEA-230
AEA-505

REMARKS:

1. If a person calls the ROC to report an overdue aircraft, direct the person to the appropriate ARTCC.
Refer missing person reports to the appropriate local authorities.

FILE: OVERDUE 2/27/99

 INCAPACITATION OF A FLIGHT CREW MEMBER

DEFINITIONS:

The inability of any crew member to perform duties as a result of injury or illness just prior to a flight,
while in flight, or upon immediate landing.

TELEPHONE NOTIFICATION:

AEA-300
FSDO (Only during normal business hours)
NTSB
WOC

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make Daily Operations Report entry.
Fax to AEA-300, FSDO, NTSB, and ADA-30

REMARKS:

FILE: INCAPFCM 2/18/99

 OPERATIONAL ERROR/DEVIATION

DEFINITIONS:

OPERATIONAL ERROR - An occurrence attributable to an element of the air traffic system which results
in less than the applicable separation minima between 2 or more aircraft, or between an aircraft and terrain
or obstacles, as required by Order 7110.65 and supplemental instructions. Obstacles include
vehicles/equipment/personnel on the runways.

OPERATIONAL DEVIATION - A controlled occurrence where applicable separation minima as described

above was maintained, but:
1. Less than the applicable separation minima existed between an aircraft and protected airspace
without prior approval.
2. An aircraft penetrated airspace that was delegated to another position of operation or another
facility without prior coordination and approval.
3. An aircraft penetrated airspace that was delegated to another position of operation or another
facility at an altitude or route contrary to the altitude or route requested and approved in direct coordination
or as specified in a Letter-of-Agreement, pre-coordination or internal procedure.
4. An aircraft, vehicle, equipment, or personnel encroached upon a landing area that was delegated
to another position of operation without prior coordination and approval.

TELEPHONE NOTIFICATION: -

ONFERENCE CALL:

Reporting Facility
AEA-505
ADA-30

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Operation Error/Deviation Report.
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 505, and ANE-900 if military..

REMARKS:

FILE: OEOD 2/27/99

 PILOT DEVIATION
r^INITIONS:

PILOT DEVIATION - The action of a pilot that result in the violation of a Federal Aviation Regulation (FAR),
Air Traffic Control clearance, or North American Aerospace Defense (NORAD) Identification Zone (ADIZ)
tolerance.

TELEPHONE NOTIFICATION:

CONFERENCE CALL:
Reporting Facility
FSDO (Only if significant) or Southern ROC (See Remarks)
AEA-505 (All)
ADA-30

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Pilot Deviation Report.
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, NY FPO (Only if P56 violator), 505, and ANE-900 (if military).

P1*, if it occurs within the Southern Region geographical area,

Make a Log entry.

Make Daily Operations Report entry.
Fax to AEA-500 and ANE-900 (if military).

NADIN PROCEDURES

Make a log entry.

Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 470 (Only if P56 violator), 505, FSDO, ADA-30 and ANE-900 (if military).
Record on the NADIN report routing distribution, day time group, and your initials.

REMARKS:

1.- When Washington Center calls with a pilot deviation occurring within the Southern Region geographical
area, conference the call with the Southern ROC. The Southern ROC will collect the information, prepare a
report, and send Eastern ROC a copy via facsimile. The Southern Region Flight Standards Office will be
responsible for the investigation.

2.- The Operations Officer will not make any initial assessment of whether or not the pilot deviation is
significant. It is the reporting facility's responsibility. Refer facility to order 8020.11 Chapter 3, Paragraph 82g.

FILE: PD 7/21/00
 NEAR MIDAIR COLLISION REPORT
^^INITIONS:
i .AC - An incident associated with the operation of an aircraft in which the possibility of collision occurs as a
result of proximity of less than 500 feet to another aircraft, or a report is received from a pilot or flight crew
member stating that a collision hazard existed between two or more aircraft.

TELEPHONE NOTIFICATION:
CONFERENCE CALL:
Reporting Facility
AEA-230 (Only if significant)
AEA-505
FSDO (Only if significant) or Southern ROC (See Remarks)
ADA-30

ADMINISTRATIVE PROCEDURES:
Make a log entry.
Complete Near Midair Collision Report.
Make Daily Operation Report entry.
Fax to AEA-1, 5, 230, 300, 505, and ANE-900 (if military).

OR, if it occurs within the Southern Region geographical area,

>-*-^e a Log entry.

e Daily Operations Report entry.
Fax to AEA-300, 500 and ANE-900 (if military).

NADIN PROCEDURES
Make a log entry.
Make Daily Operations Report entry.
Fax to AEA-1, 5,230, 300, 505, and ANE-900 (if military).
Record on the NADIN report routing distribution, day time group, and your initials.

REMARKS:
1.- When a facility notifies the ROC of NMAC Report, the Operations Officer should ascertain if a report has
been actually filed by the pilot or flight crew member. A pilot or flight crew member "intention" to file a
NMAC report does not constitute such a report.
2.- If a pilot or flight crew member calls the ROC with the intent to file a NMAC report, have the person contact
the nearest Air Traffic facility at or nearest the flight's destination. The normal order of facilities to be contacted
is ATCT, FSS, ARTCC, and FSDO.
3.- When Washington Center calls with a NMAC report occurring within the Southern Region geographical
area, conference the call with the Southern ROC. The Southern ROC will collect the information, prepare a
report, and send Eastern ROC a copy via facsimile. The Southern Region Flight Standards Office will be
responsible for the investigation. , v
4^The Operations Officer WILL NOT make any initial assessment of whether or not the NMAC is significant^
. .e reporting facility's responsibility. -:
5. Notify AEA-505 standby and make a log entry when a facility advises that a pilot intends to file a NMAC.

FILE: NMAC 9/27/00

 FAR ARREST

DEFINITIONS:

FAR ARREST - A report which usually involves a weapon discovered at the screening point, unlicensed
weapon in checked baggage at the ticket counter, unauthorized access to a restricted area such as the Air
Operations Area, an aircraft, a sterile concourse or a critical airport facility, making a false threat, etc. In
such situations, the airport police are called and a suspect is taken into custody, or a court appearance
summons is issued in lieu of making a summary arrest, for a violation of a law or regulation.

TELEPHONE NOTIFICATION:

CASFO/ADA (Only if requested by the air carrier or local police authorities)

ADA-30 (If it occurs within a 50 mile radius of the DC area)

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report. (Indicate if the ADA responded and when the incident was closed out)
Make Daily Operations Report entry.
Fax to CASFO and ADA-30.

EMARKS:

1.- Smoking incidents are forwarded to FSDO in lieu of CASFO.

2.- CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
notification will be made after business hours.

FILE: FARARR 2/18/99

 BOMB THREAT

EFINITIONS:

BOMB THREAT - Information received from any source that a bomb has been placed or suspected being
placed on, in, or near an aircraft, airport facility, FAA facility, navigational facility, or any other element of
the air traffic system critical to the safety of air traffic.

SPECIFIC THREAT - A threat against an aircraft identified in the threat by flight number, departure tune,
or actual location of the airplane at the time of the threat, when the text of the threat also includes "positive
target identification" (PTI).

POSITIVE TARGET IDENTIFICATION - Information regarding the target such as an "N" registration
number of an aircraft, a crew member's full name, a valid baggage tag number, industry-type nomenclature,
or any other normally nonpublic information included in a bomb threat indicating firsthand or unique
knowledge of targets.

TELEPHONE NOTIFICATION:

CASFO/ADA
AEA-505 (If a threat effects any ATC facility, passenger terminal, or aircraft within Eastern Region)
ADA-30 (Only specific threats or if it occurs within a 50 mile radius of the DC area)
——^

DMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report. (Indicate if the ADA responded and when the incident was closed out.)
Make Daily Operations Report entry.
Fax to ADA-30.

REMARKS:

1.- The Operations Officer WILL NOT make any initial assessment of whether or not the incident is
significant enough to alert the CASFO/ADA. All threats reported to the ROC will be forwarded to the
appropriate CASFO/ADA.

2.- CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
notification will be made after business hours.

LE: BT 4/5/00
 HIJACK

DEFINITIONS:

Hijacking is the unauthorized control of an aircraft. It is also referred to as forcible seizure of an aircraft or
aircraft piracy. Any incident identified as an attempted or suspected hijacking will be treated as a hijacking
for the purposes of this notification procedure.

TELEPHONE NOTIFICATION:

AEA-1
AEA-3
AEA-5
AEA-6
AEA-230
AEA-505
AEA-700 (Manager and Duty Agent)
CASFO/ADA
FSDO
ADA-30

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report. (Indicate if the ADA responded and when the incident was closed out.)
Make Daily Operations Report entry.
Fax to AEA-1, 5, 230, 505, 600, and ADA-30.

REMARKS:

1.- CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
notification will be made after business hours.

FILE: HIJACK 2/18/99

 FAA FACILITY SABOTAGE

DEFINITIONS:

Facility Sabotage - Any unlawful act resulting in, or that could result in, the damage or the loss of an FAA
building, office, navaid or property.

TELEPHONE NOTIFICATION:

AEA-1
AEA-3
AEA-5
AEA-230 (If a FSDO field office is involved)
AEA-470 (If any AT or AF facility is involved)
AEA-505 (If any AT facility is involved)
AEA-600 (If any Airport Field Office (ADO) is involved)
AEA-700 Duty Agent
CASFO/ADA
ADA-30

ADMINISTRATIVE PROCEDURES:

'"Make a log entry.

Complete Situation Report. (Indicate if the ADA responded and when the incident was closed out.)
Make Daily Operations Report entry.
Fax to AEA-1, 5, ADA-30, and AEA-200, 210, 230, 400, 505, 600 if involved.

REMARKS:

1.- CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
notification will be made after business hours.

FILE: FACSABO 2/18/99

 FACILITY E V A C U A T I O N/D A M A G E

DEFINITIONS:

Evacuation/Damage - A report from a field facility of relocation or closure due to an act of God (not
sabotage) or a problem caused by a disruption in utility services (gas, water, electric, etc.).

TELEPHONE NOTIFICATION:

AEA-1
AEA-5
AEA-230 (If a FSDO field office is involved)
AEA-300 (Only if it is a health hazard issue that causes the evacuation)
AEA-470 (If any AT or AF facility is involved)
AEA-5 05 (If any AT facility is involved)
AEA-600 (If any Airport District Office (ADO) is involved)
AEA-700 Duty Agent (Passenger and cargo terminals evacuations as well as FAA facility evacuations,
and/or if damage disrupts the NAS)
ADA-30 (If a major facility or it occurs within a 50 mile radius of the DC area)

ADMINISTRATIVE PROCEDURES:

~Make a log entry.

Jomplete Situation Report.
Make Daily Operations Report entry.
Fax to AEA-1, 5, ADA-30, and AEA-200, 210, 230, 300, 400, 505, 600 if involved.

REMARKS:

FILE: FACEVAC 9/27/00

 EQUIPMENT OUTAGE
^DEFINITIONS:

Equipment Outage - Any radar, radio, NAVAID, or other major system component failure that results or
may result in the disruption of the NAS system.

TELCO Outage - Any circuit or voice communication (PBX) major system failure that results in the
disruption of the NAS system.

TELEPHONE NOTIFICATION:

AEA-5 (If it involves a major facility)

AEA-470
AEA-505
AEA-700 Duty Agent (Only if foul play is suspected)
ADA-30 (If it involves a major facility)

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make Daily Operations Report entry,
•"""^ax copy to AEA- 1, 5 (if it involves a major facility), 505 and ADA-30.

REMARKS:

1.- Refer to the AEA-400 section of the current orders book for a complete listing of Airway Facility sector
managers and phone numbers.

FILE: EO 2/18/99
 RUNWAY INCURSION

DEFINITIONS:

Runway Incursion - Any occurrence at an airport involving an aircraft, vehicle, person, or object on the
ground that creates a collision hazard or results in loss of separation with an aircraft taking off, intending to
takeoff, landing, or intending to land. Runway incursions result from one of the following four types of
airport surface occurrences: Pilot deviations, operational errors, vehicle operator/pedestrian deviations, and
pilot/vehicle operator/pedestrian judgmental errors.

TELEPHONE NOTIFICATION:

AEA-230 (Only if news worthy)

AEA-505
ADA-30 (If it occurs within a 50 mile radius of the DC area)

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make Daily Operations Report entry. (See remarks)
Fax to AEA-230

.EMARKS:

1.- In the Daily Operation Report, indicate the location of incident on the movement area and a declarative
statement indicating whether or not a loss of separation with an aircraft occurred. Also include a declarative
statement indicating whether or not a controller issued or amended a clearance to an aircraft to preclude a
loss of separation as a result of the incident.

FILE: RYINCUR 2/18/99

 H A Z A R D O U S M A T E R I A L/DANGEROUS GOODS
INCIDENT
i)EFINITIONS:

Hazardous Material/Dangerous Goods Incident - An incident that occurs during transportation of a material
(including loading, unloading, or temporary storage) in which as a direct result of any hazardous material
causes death, injuries requiring hospitalization, estimated damage exceeding $50,000, radioactive or
etiologic contamination, evacuation of the general public occurs lasting one or more hours, the operational
flight pattern of an aircraft is altered, or an incident in which a discovery is made of an undeclared shipment
that actually contains a hazardous material/dangerous good, or a situation exist of such nature that, in the
judgment of the air carrier, should be reported to the DOT.

TELEPHONE NOTIFICATION:

FSDO (If an aircraft is involved)

CASFO/ADA
AEA-300 (Only if FAA employees are involved)
ADA-30

ADMINISTRATIVE PROCEDURES:

Make log entry.

'omplete Situation Report. (Indicate if the ADA responded and when the incident was closed out.)
->iake Daily Operations Report entry.
Fax to AEA-300 and ADA-30.

REMARKS:

1.- Hazardous materials include explosives, compressed and liquefied gases, flammable and combustible
materials, poisonous materials, corrosive liquids and solids, infectious substances, anesthetic and noxious
substances. Refer to the AEA-700 section of the current orders book for a complete listing of the 9 hazard
classes used by the DOT to identify hazardous materials.

2.- Reports of discrepancies do not require telephone notification to ADA-30. Reports of discrepancies
include package which are found to contained hazardous materials: other than as described or certified on
shipping papers, in quantities exceeding authorized limits, containers which are not authorized, have
improper closures, or not oriented as shown by package markings, with insufficient or improper absorption
materials, or packages or baggage which are found to contain hazardous materials subsequent to their being
offered and accepted as other than hazardous materials.

3.- CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
notification will be made after business hours. .

FILE: HAZMAT 3/19/99

 DEATH OR SERIOUS INJURY OF FAA EMPLOYEE
•—-,_

DEFINITIONS:

An FAA employee who is fatally or seriously injured while on duty or expires while off duty.

TELEPHONE NOTIFICATION:

AEA-1 (Only if on duty)

AEA-5 (Only if newsworthy)
AEA-6
AEA-16 (Only during normal business hours)
AEA-300 (Only if occupationally related)
AEA-5 05 (If the employee was assigned to the Air Traffic Division)
AEA-700 Duty Agent
Regional Occupational and Safety Health Manager (ROSHM) - (Only if on duty)
Employee Assistant Program Coordinator (EAP)
Staff Office, Division Manager, or on-call specialist employee was or is assigned
ADA-30

ADMINISTRATIVE PROCEDURES:

^ take log entry.

Complete Situation Report.
Make a Daily Operations Report entry.
Fax to AEA-1, 5, 10, 200, 210, 230, 300, ROSHM, Respective Staff Office/Division Manager, and
ADA-30.
Cc:Mail copy to William Tolan, AEA-16C.
CopytoAEA-16E.

REMARKS:

ROSHM-Regional Occupational Safety Health Manager

Fritz Budde (w) 977-6688
(h) 516-825-7669
Cell (917-824-4255

FILE: FAAEMP 8/09/01

 INTERFERENCE WITH FLIGHT CREW (IWFC)
EFINITIONS:

An incident whereby a passenger assaults, threatens, intimidates, or interferes with a crewmember in the
performance of the crewmember's duties aboard the aircraft.

TELEPHONE NOTIFICATION:

NY CASFO/ADA (If it occurs at JFK, LGA, or EWR)

ADA-30 (If it occurs within a 50 mile radius of the DC area)

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make Daily Operations Report entry.
Fax to NY CASFO, AEA-230, and ADA-30.

REMARKS:

1.- Smoking incidents are forwarded to FSDO in lieu of CASFO.

"\ NY CASFO notification will be made during normal business hours, whereas Area Duty Agent (ADA)
.otification will be made after business hours.

3. Interference with Flight Crew (IWFC) incidents within the NY CASFO geographical boundary will
require immediate notification to the NY CASFO/ADA.

FILE: IWFC 2/18/99

 DOT INTERMODAL AGENCY EVENTS
The Department of Transportation (DOT) Regional Emergency Transportation Coordinator (RETCO) and
P^-'onal Emergency Transportation Representative (RETREP) are responsible for management of emergency
j. .ning and response operations of Federal transportation agencies during natural disasters and crisis
management situations where transportation systems are involved.

In an effort to assist the RETCO/RETREP in the accomplishment of their duties, the Federal Aviation
Administration (FAA) Regional Operations Center (ROC) has agreed to gather and report information on actual
or potential crisis situations adversely impacting civil transportation. These events include hurricanes, tornado's,
storms, floods, high water, earthquakes, volcanic eruptions, landslides, mudslides, snowstorms, drought, fire,
explosion, accidents- rail, subway, major highway, oil spills, etc, demonstrations, strikes, sabotage, power
outages, fuel shortages, or any other civil emergency that effects transportation to any appreciable degree.

TELEPHONE NOTIFICATIONS:

If the event occurs in the area of New York or New Jersey, notify:

RETREP for DOT REGION 1 & 2

Dave Petta
Duty hours: 617-223-8451
After hours: Duty Officer, 1st USCG District Command Center 617-223-8555

OR

' ; event occurs in the area of Delaware, District of Columbia, Maryland, Pennsylvania, Virginia and West
Virginia, notify:

RETREP for DOT Region 3

Tom Trubiano

If unable to contact Tom, call the alternate

Manny Weiss

ADMINISTRATIVE PROCEDURES:

Make a log entry.

Complete Situation Report.
Make Daily Operations Report entry. (Indicate RETCO/RETREP was notified)
Fax to Region I & II RETCO/RETREP and ADA-30 or
for Region III Fax to GET and ADA-30.

REMARKS:
1. The news media will probably be the prime source of information for events listed above.
2. During natural disasters and crisis management situations, the ROC may provide command control and
communications support upon request from the RETCO/RETREP.

Fn,£: DOT 2/18/99

 R.O. MEDICAL EMERGENCIES
EFINITION:

A serious medical emergency/situation in which a person in the regional headquarters activates the
Regional Medical Emergency Response System (RMERS) Conference Preset for assistance. When
activated the Preset contacts the following:

Regional Operations Officer

Regional Flight Surgeon
Deputy Regional Flight Surgeon
Occupational Health Nurse
Aviation Medical Division Secretary
Lobby Security Station
Outside Security Station (Guard House)

TELEPHONE NOTIFICATIONS:

AEA-300 (Beep Fit. Surgeon/Dep. Fit Surg./Nurse if not reached when Preset activated)
NOTE: Leave the following callback number (718) 995-5610.
AEA-1
AEA-3
EA-6
AEA-50
AEA-700
Division/Staff Office emergency situation exists (if known)
PONYA Police Desk 244-4333 or 244-4668

ADMINISTRATIVE PROCEDURES:

Make log entry.

REMARKS:

1. Preset 5 on the VTS is programmed to dial AEA-1, 3, 6, 50, 700, and PONYA Police Desk.

2. Reference: EA Order 3900.15B Emergency Medical Assistance

FILE: ROMEDEM