AMITY SCHOOL OF DISTANCE LEARNING Post Box No.

503, Sector-44 Noida 201303 RETAIL SUPPLY CHAIN MANAGEMENT Assignment A Marks 10 Answer all questions.

1. Define supply chain management and its role in increasing a retailers competitiveness. 2. Discuss the fundamental requirements for an efficient supply chain. 3. Discuss the layout that would be suitable for a supermarket and a department store. 4. Distinguish between these two terms; logistics and inventory management. Give an example of each. 5. Supply chain management is a progression in the value chain from sourcing to satisfy customer needs. Discuss. Assignment B Marks 10 Answer all questions.

1. Explain the following concepts: a. Value Engineering/ Analysis b. Benchmarking Global Supply Chains c. IT enabled Supply Chain Management d. Vendor Management & Development 2. Explain the key documentation involved in an efficient warehouse management system. 3. Discuss the advantages of retail automation in supply chain management . 4. Case study: Please read the case study given below and answer questions given at the end.

CASE STUDY Cross-docking in the Retail Supply Chain Wal-mart is said to use the concept of cross-docking efficiently and company delivers about 85% of its merchandise using the cross-docking system. The system runs in such a way that shipments typically spend less than 24 hours in the distribution centers, sometimes even less than 24 hours in the distribution centers, sometimes even less than an hour. Goods are continuously replenished to Wal-Mart stores within 48 hours by using the cross-docking system without having to store merchandise anywhere. The company-owned transportation systems also help Wal-Mart in the speedy replenishment process which facilitates just-in-time replenishments where goods from the warehouse are moved to the store in less than 48 hours every time. The cross-docking locations are also planned in such a way that distances are managed with ease to achieve such time- bound goal for replenishments. Cross-docking allows WalMart to replenish their shelves 4 times faster than its competition. Wal-Mart has invested a great deal in this unique cross-docking inventory system which has enabled the company to achieve economies of scale and reduce costs considerably. The company also has invested in state-of-art technology that can track stocks and movement of merchandise. This keeps the organization up-to-date with information pertaining to sales and inventory. Wal-Mart had implemented a satellite network system which enables sharing of information among the companys wide network of stores, distribution centers and suppliers. Cross-docking techniques adopted in Wal-Mart have been delivering optimal efficiencies and results for the organisation. The implementation of cross-docking at Wal-Mart has become a model globally for other organizations to follow. Questions: (i) Explain the cross-docking system and its applications in supply chain management. (ii) What are the benefits of cross-docking? (iii) How does cross-docking help Wal-Mart in achieving efficient replenishments?

Marks 10 Answer all questions. Assignment C (Objective Questions) Tick Marks () the most appropriate answer. 1. _______ is an end-to-end process in merchandise planning and movement, from planning the inventory (preparing the purchase order) to the point of reaching the merchandise to the customers. a. Retail management b.Vendor Management c. SCM. d. EDI.

2. The _______ is an instrument through which the tentative plan of order placement to the vendor is done for the whole season as soon as the inventory planning is completed. a. BOM. Planning b. Pre purchase order c. Both (a) and (b) d. Vendor management 3. VMI. Is known as: a. Vendor message instructions

b. Vendor Managed Inventory c. Vendor managed innovations d. Vendor message interchange 4 .Good service means offering customers____________. a. Offering service to customers as per their profile b. Offering service equal to the price of goods/service c. Offering service more than what is expected d. Offering the product with best features and forget after that 5.________ helps in establishing an efficient information flow on stock movement and vendors get to know of sales and inventories instantaneously. a. EDI. b. VMI. c. PPO. d. EOM. 6. Vendor managed inventory is ideal for retail organization as __________. a. it totally eliminates inventory-carrying costs. b. it partially eliminates inventory carrying costs c. it doesnt eliminate inventory carrying costs d.both (b) and (c) 7.______ is prepared when the merchandise received at the warehouse from suppliers/ vendors is checked and matched with the relevant purchase order. a. Goods returned note b. Goods received note c. Purchase order d. pre purchase order 8. ____________ is made when the prepared and readied merchandise is supplied to the retail stores. a. GRN. b. Inter transfer note c. Value chain d. FIFO. 9. FIFO. Means: a. First innovate final objectives b. First in first out c. First inform final operations d. all of the above

10. ____ is a demand-driven replenishment system designed to link all parties in the logistics channel to create a massive flow-through distribution network. a. Efficient consumer response b. Responsiveness c. Value chain d. SCM. 11. This is not one of the challenges that a retail organisation faces in SCM process: a. huge SKUs b. seasonal variation of product lines c. Cashiering process d.both (a) and (b) 12. _________ is an electronic document received by the retailers computer from a supplier in advance of a shipment. a. data warehousing b. intranets c. advanced shipping notice d. UPC codes

13. When a specified number of merchandise is sold, replenishment order is automatically generated from the __________ and sent electronically to targets distribution center. a. UPC. Code b. POS. Data c. Vendor d. Customer end 14. It is the retailers responsibility to gauge customers wants and needs and work with the other members of the supply chain. One of these is not the member of this chain. a. wholesalers b. Govt. deptts. c. manufacturers d. transportation companies 15. An efficient supply chain has two benefits for customers. This benefit is not one of them. a. Fewer stock outs b. assortments of merchandise that customers want, where they want it. c. higher inventory turnover d. both (a) and (b) 16. Purchase data collected at the point of sale goes into a huge database known as a _______. a. Electronic data interchanger b. Data mining c. advance shipping notice d. Data Warehousing 17. _______ is the computer-to-computer exchange of business documents from retailer to vendor, and back. a. EDI. b. RFID. c. Advance shipping notice d. INTERNET service 18. There are a variety of ways in which EDI data can be transmitted. One of these options is incorrect: a. shipping merchandise b. Web-based systems c. proprietary EDI Systems d. BOTH (b) and (c) 19. The information stored in the data warehouse is accessible to _____________. a. the frontline sales person within the store b. the managers on the floor only c. the HR and sales deptt. d. several dimensions and levels 20. An _______ is a collaborative network that uses Internet technology to link businesses with their suppliers, customers, or other businesses. a. Intranet b. Extranet c. Cross docking d. Multichannel logistics 21..Popular in the grocery and drug industries, _______________ is an inventory management system using EDI in which a retailer will send information to a manufacturer and the manufacturer will use the data to construct a computer-generated replenishment forecast. a. collaboration, planning, forecasting and replenishment (CPFR) b. QR c. Reverse logistics d. retail data warehouse

22.The security policy of EDI. System should not incorporate: a. Authentication b. Authorization c. Integrity d. pull logistics strategy

23. _______ is merchandise thats ready to be placed on the selling floor. a. Reverse logistics b. Quick response delivery system c. Freight forwarders d. Floor-ready merchandise 24. _________ refers to making price and identification labels and placing them on the merchandise. a. Ticketing and marking b. Cross docking c. EAS. d. Pick ticket 25. _____ is a document that tells the order filler how much of each item to get from the storage area. a. Cross docking b. Pick ticket c. Marking d. UPC code 26. ______ are companies that purchase transport services. They then consolidate small shipments from a number of shippers into large shipments that move at a lower freight rate. a. Transporters b. Outsourcer c. Freight forwarders d. Public warehouses 27. An upscale retailer would offer _____ customer services than a discount store. a. Less b. More c. Average d. Equal 28.______________ are inventory management systems designed to reduce the retailers lead time for receiving merchandise. a. Quick response delivery system b. Reverse logistics c. Management of outbound transportation d. None of these 29.__________ describes the orders for the merchandise generated at the store level on the basis of demand data captured by POS. terminals. a. Push logistics strategy b. Pull logistics strategy c. Advanced shipping notice d. Logistics 30. This is not one of the benefits of the QR Systems: a. Reduced lead time b. Increased product availability c. Lower inventory management d. Inviting more loyal customers

31. Ideally, the database should not contain the following information: a. Transactions b. Customer preferences c. Responses to marketing activity d. Privacy and secret details of the customer 32. The inventory used to guard against going out of stock when demand exceeds forecasts or when merchandise is delayed is termed as _________. a. Back order b. Backup stock c. Bait-and-switch d. Base stock 29.A part of an order that the vendor has not filled completely and that the vendor intends to ship as soon as the goods in question are available. a. back order b. backup stock c. bait-and-switch d. base stock 30. _________ is a specific type of data analysis that focuses on the composition of the bundle of products purchased by a household during a single shopping occasion. a. RFM Analysis b. LTV scores c. Market basket analysis d. Customer pyramid 31. _________ is the descriptive and record-keeping function of an inventory control system; includes the stock number, item description, number of units in hand and on order and sales for the previous periods. a. Basic merchandise b. Bargain branding c. Basic stock list d. Basic stock method 32. A merchandise categorys sales pattern over time is known as _________. a. category captain b. category life cycle c. category manager d. category killer 33.A warehouse at which merchandise is delivered to one side of the facility by vendors, is unloaded and is immediately reloaded onto trucks that deliver merchandise to the stores. a. Silver segment b. Platinum segment c. Iron segment d. Gold segment 34. Customers in the lowest segment of customer pyramid can cost the company money. They often demand a lot of attention but do not buy much from the retailer. a. cumulative attraction b. cross-shopping c. cross docking distribution centre d. (a) and (c) both 35.An opportunity to purchase at an extra discount more merchandise than the retailer normally needs to fill demand. a. FOB. Origin b. Forward integration c. Forward buy d. Fill rate

36. When the retailer pays the freight. a. Freight collect b. Freight prepaid c. Flexible pricing d. Fringe benefits 37. Goods or merchandise available for resale. a. Inventory b. Inventory shrinkage c. Inventory turnover d. Invoice cost 38. The actual amount due for the merchandise after both trade and quantity discounts are taken. a. Inventory b. Inventory shrinkage c. Inventory turnover d. Invoice cost 39. Warehouse that is owned and operated by a third party. a. Retail inventory method b. Private exchange c. Public warehouse d. Both (a) and (b) 40. The stock level at which a new order is placed. a. Reorder point b. Remarking c. Reverse auction d. Safety stock