managerial accounting lec 2 (sheet 22)

Title : alternative of improvement on value chain Improvement: higher quality /lower cost Value chain : function that add to the value of the product from customer view. *Function of value chain -Research & development: to find new idea -Engineering design: detailed description the product features. -production: product be fact -marketing: let the customer know the product -sales: actual sales to customer -after sales: warranty Up grading

Control : ability to change

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Components : Functions : -research & development -engineering -marketing -sales -after sales 2-first alternative of improvement: to improve before the fact.
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Quality design Cost management 3-second alternative of improvement: to improve after the fact .

Quality inspection Cost control Conclusion: -to think before the fact not after the fact -new management with out surprise

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(sheet 23)

The result of quality inspection

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Three groups of cost of inspection Quality station Salary of inspectors Inspections material

Internal failure Cost of rework Less selling price second class product Loss of spoiled units( DM,DL,OH) Cost of delay

-External failure Warranty cost Cost of replacement Cost of refund Negative effect on the company name
Quality cost relation views

*traditional view: "quality inspection view" cost

Quality This is the view of quality inspection *to increase quality you have to increase inspection __________________________ *Recent view : Cost " quality design view "

Quality To design quality to avoid (eliminate ) -cost of inspection - cost of internal failure -cost of external failure

(sheet 26) *Components:

1-basic functions -sales and marketing - manufacturing and production - finance and accounting -human resource 2- fully integrated internally Intra-net 3-fully integrated externally Extra-net

-integration with supplier system : supply chain mgt -integration with customer : customer relation mgt

*Conclusion : information technology should be fully integrated internally and externally -Any information -to be available to any manger -any time -any where

(sheet 29 ) vimp Meaning of customer satisfaction .why? -pay dividends to owner to attract investors

-self financing source

(sheet 30 ) vimp -in one sentence what are success factor New product ( innovation ) ,shorter period of time (time),higher quality (quality ),lower cost (cost )

(sheet 32) 1)this is traditional MGT style 2)Recent style of MGT Very view levels of management (empowerment ) With two condition

1-qualified personal -multi skills Education training practice ( experience ) 2-fully delegation of authority ____________________________________________

(sheet 38) Components 1)management make decision 2)function on the value chain 3)integration with supplier and customers 4)in doing all of this mangers are making decision 5)the main source of inf for decision making in company is managerial accounting system . __________________________________________________