Toly Xiong 1

Toly Xiong
3790 Plantation Mill Drive Buford, GA 30519

(678) 378-3447 stcxiong@comcast.net http://www.linkedin.com/in/stcxiong

IMPLEMENTATION, INTEGRATION & ADMINISTRATION SPECIALIST / PROJECT & OPERATIONS MANAGEMENT / FUNCTIONAL CONSULTANT
(IT SYSTEMS ADMINISTRATOR/ WINDOWS SERVICES TECHNICAL ANALYST, APPLICATION SUPPORT LEAD SPECIALIST & WEB DESIGN AND DEVELOPMENT)

SUMMARY I am a highly organized individual looking for a career where I can utilize my expertise in management and leadership skills. I am resourceful and creative with an eager drive for success. Work well as a team member as well as independently and enjoy working in a diverse environment. Dependable, fast learner and people oriented, with the ability to productively manage heavy workloads while maintaining exceptional quality standards. Experience with administrative tasks of Windows Server 2003, 2008 R2, SQL 2005 & 2008 Experience with administering and supporting IIS and .Net Application/ environment Knowledge of software support and development using Classic ASP, ASP.NET, C#, HTML, and JavaScript Experience with sales and marketing and retail support Over 5 years of successful implementation experience Client communications and relationship building Contribute to product documentation, knowledge base articles, and support process improvements Research and respond to requests in a thorough and timely manner Collaborate with other departments to resolve client requests and questions Familiar with Oracle Project Management System and ChangePoint Professional Services Automation (PSA) Solution

Product setup and control of Pre-Production and Production environments within hosted facility. This included: Initial application setups Application upgrades Pre go-live and post go-live Set up environment monitors and application monitors Defined product enhancements required to aid operational success Owned Environment documentation Trained and worked with non-hosted customers to ensure they successfully manage all the above PROFESSIONAL EXPERIENCE The Fountain Group at Houghton Mifflin Harcourt, Suwanee, GA Implementation Engineer 09/2012 02/2013

Implementation Engineer onsite at Gwinnett County Public Schools providing exceptional level of effective business solution implementation, delivery execution of large scale and complex enterprise software. Worked directly with the client and other team members on the day-to-day tasks involved with the implementation of the eCLASS PinPoint Curriculum & Instruction, Student Information System and GradeBook solution including; customer assessment, system configuration, testing, training, and troubleshooting/issues resolution. Responsible for the following: Worked on pre sales and post-sales projects. Participated in implementation project team (including clients, colleagues, vendors, etc.) Worked with customer team members to prepare data for import, from formatting considerations to questions about the data all the way through to importing and validating the data Addressed risks and resolved issues relating to implementation with assistance/direction from the Project Manager Hands-on project execution, including gathering and analyzing client requirements; determining best practice design of to-bedelivered solution; developing functional specifications; configuring the application to meet the approved design Worked closely with Customers, Project Managers, Sales, Product Development and Solutions Architects defining test plans and procedures; assisted with the development of use and test cases; conduct unit, system, and integration testing; and support the clients User Acceptance Testing Supported application go-live by providing knowledge transfer to clients Supported front-end and back-end implementation efforts, including application configuration, testing, and issue resolution, both on-site at the client location and remotely

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Led end-user training efforts, including creation of user documentation and hands-on training exercise(s), for both operational and technical users

Application: eCLASS PinPoint Curriculum & Instruction, GradeBook, Student Information System NCR Corporation, Duluth, GA Global Software Support Consultant I 08/2011 09/2012

I worked in a complex technical environment, resolving, and providing solutions to customer problems. My primary responsibilities was identifying, designing, product training and developing solutions for product and system problems. I worked closely with internal and external organizations to resolve problems while maintaining full ownership. Planned, estimated and scheduled project tasks; determined resource requirements; worked with other IT functions to staff the appropriate skills for a project; tracked projects through execution; reported and managed issues and project risks; and conducted project completion audits/capture lessons learned Engaged as required to help resolve project issues and conflicts, so that on time, on budget, and value delivery metrics can be maximized Provided leadership in the ongoing use of structured and rigorous IT processes that deliver repeatable results, in the use of a consistent system development lifecycle methodology, in the use of consistent estimating and planning tools for demand management and project management, and in the use of best practices in process design and program/project management Designed, developed, implemented, and continuously improve IT processes Led the delivery of project management services and skills to business functions executing project-based work, e.g., business process reengineering, efforts such as six sigma, marketing programs, Sales & Marketing programs, etc. Protected company proprietary and confidential information Served as Predictive Services point of contact for Meijer technical support team Assisted NCR Predictive Services support team and Meijer technical support team investigating, troubleshooting and resolving related issues

Remote Support Services Provided Answered calls and greeted customers Reviewed ticket in customer service tracking application Determined scope of issue Confirmed customer agreement to conditions of service Followed through on warranty requests or opened issues Encouraged completion of customer survey Closed the incident within recommended service times Properly documented all support calls Adhered to quality standards set by company Represented company in a professional and ethical manner Maintained high level of customer satisfaction with focus on first call resolution

Application: ACS, ACS-Base, ACS-IR, and AMS (.net Application)

Environments: Windows 2003 Servers, Windows 2008, Microsoft .Net Framework, IIS, MS SQL Server, Linux Centos, Linux Red Hat 6, BMC AppSight, Remedy (GEMS), FTP and other Remote Connection Software (i.e. TeamViewer, LogMein, RDP, GoToMyPC, and VNC, etc.), Oracle Project Management system, ChangePoint Professional Services Automation (PSA) Solution, and JIRA

Omega Sentry, LLC, Buford, GA Consultant

03/2011 09/2012

Independent consulting firm providing background screening, computer data recovery, computer forensic tasks/ assignments, computer network and technology solutions, system hardware and software integration, and web design/ development for small to medium-sized businesses and home-users. Special Case Examination Assignment Background Screening Member of the IPIU (International Private Investigations Union) from 2004 2006 Worked on contracting assignments as a Freelance Special Case Examiner for national law firms and private firms under the guidelines of the International Private Investigators Union. Contracted Assignments: Federal Anti-Piracy & Education Software Investigations

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Undercover Investigations & Surveillance Investigations Corporate Investigations Cyber Crime Investigations (Online Child Pornography and Computer Crime Investigations etc.)

Verizon Business, Alpharetta, GA Sr. Systems Analyst/ Administrator & Programmer

01/2007 - 02/2011

Server Specialist/ Web Server Support & MS SQL Administrator Software and Senior .Net Web Application Support Lead Quality Assurance & Control and User Acceptance Lead Professional Services Project Manager/ Project Coordinator Change Release Management Coordinator/ Implementation Project Manager/ Implementation Specialist

Part of the Sales and Marketing Technology Internet Operation support team that supported and maintained web services, specifically attention to the availability, performance, capacity planning and implementation. Assisted and led the deployment, maintenance of operational control and management systems to support operations. Designed and developed website to store and archive support documentations and process procedures. Managed all facets of technical projects to ensure deliverables are met within schedule, budget, and quality goals. I was also responsible for managing pre-production environments in support of development and testing (e.g. test data refresh, source control management, test data requirements, release levels, etc.), and responsible for the execution and final delivery and release of the products. Researched, evaluated, and assisted with the selection of Internet/Intranet development tools and technologies. Assisted in the design, support and implementation of Internet/Intranet-based applications ensuring these applications interact with existing applications. Developed and maintained test plans, documented test results, and made recommendations for improvements when applicable. Deployed, implemented and provided post-implementation support for Internet/Intranet based applications. Assisted with the layout design and build interfaces with other Internet/Intranet or client/server software applications. Managed technical deployment and application/ software implementation/deployment projects Coordinated reporting status of projects Oversaw projects and ensure quality and consistency Worked closely with internal and external customers to design features and drive enhancements into the product Documented development requirements and worked with Application Development team members in designing related to a mobile and web applications Acted as functional expert in respective area (technical, process and organizational) by providing deep product or service expertise Leveraged resources, tools, best practices and solutions Provided front line feedback to product development on enhancements and software issues Performed Software and Web Application Testing Worked on other job related duties as assigned

Environments: Windows 2003 Servers, Microsoft .Net Framework, IIS, Microsoft SharePoint Server (MOSS), Apache Tomcat, MS SQL Server, Argent Guardian, Coveo Search, Documentum, Tandberg Video Conference, RepliWeb and RoboCopy, Linux, Remedy & CMIS, RIM Inter@active Pager 950, 957, BlackBerry Phones, BlackBerry Enterprise Server (BES)

Cingular Wireless, Alpharetta, GA Senior IT Analyst (Senior Systems Analyst III)

12/2001 - 12/2006

I was responsible for the performance of functions involved in the support of new applications in production, the functional and technical analysis and maintenance of existing applications. Responsible for supporting Retail Back-end and Front-end Point-of-Sale Applications that interface with billing systems, reporting systems, credit systems, and the Supply Chain Management systems in production environments including application and DB deployment/implementation. I also facilitated incident and outage conference calls and performed problem and failure troubleshooting and escalation management. I monitored system performance via Enterprise support tools, ran and scheduled daily activities, monitored and health checks; monitored and maintained log files and verify scheduled batch and maintenance jobs. Designed and developed website to store and archive support documentations and process procedures.

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Environments: Windows Server 2003, Microsoft Office SharePoint Server (MOSS), Sun Solaris, Oracle, Java, WebLogic BEA, PATROL for BEA WebLogic, Remedy & Clarify, IBM Tivoli Monitoring, RIM Inter@active Pager 950, 957, BlackBerry Phones, BlackBerry Enterprise Server (BES)

Network Administrator/ S.E., TEKSystems at Cingular Wireless, Atlanta, GA Senior PC/ LAN Analyst (Senior Systems Engineer), Tech Data, Suwanee, GA Senior Engineer, Xerox Connect at Equifax, Alpharetta, GA Consultant, CA Technologies at Delta Technology, Atlanta, GA Field Engineer/ Technical Project Manager, Inacom, Norcross, GA Configuration Technician, GE Capital, Alpharetta, GA VOLUNTEER Hmong New Hope Alliance Church, Auburn, GA International Short-Term Mission Project Director

12/2000 - 12/2001 06/2000 - 12/2000 01/2000 - 06/2000 08/1998 - 01/2000 11/1997 - 08/1998 07/1997 - 11/1997

04/1/2013 04/20/2013

I successfully led a team of nine volunteered individuals to Yangon, Myanmar to complete the building of The Bridge House of Yangon orphanage. Responsibilities: Managed and coordinated all project related activities and events Allocated resources to lead project tasks Managed project funds and individual contribution funds for project purchases Worked with local resources to identify needed materials and resources for completing the The Bridge House of Yangon Worked with VBS (Vacation Bible School) team members planning and executing activities and events with the children Hmong New Hope Alliance Church, Auburn, GA www.HmongNewHope.org www.HmongNewHopeMen.org President of Mens Ministry (2009 2012) Director of Information Technology (2009 Present) 08/2011 - Present 01/2009

Hmong District Mens Ministry, Thornton, CO www.HmongDistrict.org www.TxivTsev.com Finance Administrator/ Leadership Team Member Team Builder & Leadership Trainer

EDUCATION Master of Arts in Organizational Leadership, California Coast University, Santa Ana, CA (I/P) Bachelor of Science in Computer Networking, Strayer University, Newington, Virginia, 2005 Graduated Magna Cum Laude with a GPA of 3.79 on a 4.0 scale Diploma in Web Page Design, Education Direct, Scranton, Pennsylvania, 2003 Social Work, California State University, Chico, Chico, CA 1995 Configuring, Managing, and Maintaining Windows Server 2008, ONLC, Duluth, GA, 2010 Project Management for IT Professional, ONLC, Duluth, GA 2010 Developing Web Applications Using Microsoft Visual Studio 2008, ONLC, Duluth, GA, 2009 Customizing Microsofts SharePoint 2007 Application, ONLC, Duluth, GA, 2009 Maintaining a Microsoft SQL Server 2008 Database, ONLC, Duluth, GA, 2009 System Administration for Documentum- Fundamentals, EMC, Atlanta, GA, 2008 Technical Fundamental of Documentum, EMC, Chicago, IL, 2007 Argent Guardian, Argent University, Raleigh, NC 2007 Certificate of Completion in Private Investigations Training, 2006 - International Private Investigators Union Certificate of Completion in BEA WebLogic Server v8.1 Administration , New Horizon Computer Learning Center, Norcross, GA 2005