Huawei - 201201 - RFQ Basic Home Station - Rev5

- Telefonica -
VENDOR SELECTION PROCESS FOR BASIC HOME STATION
You have been identified as a potential supplier with the capability to deliver goods or services to any of Telefonica Subsidiaries. Accordingly, we would like to invite you to respond to this Request for Proposal (RFQ) by 16 of February, 2012
th
[INSERT COMPANY NAME HERE]

In the event that there is an alternative division or subsidiary of your company more suitable to deal with this RFQ, I would be grateful if you would pass this RFQ on to the relevant division or subsidiary and advise us accordingly with the relevant contact details. This exercise is entirely subject to contract.
CONFIDENTIAL
The information contained in this proposal and any related discussions or documents produced by Telefonica or their advisers are confidential and proprietary information. The information is subject to confidentiality restrictions between the parties and should only be circulated to those on the RFQ team. Copies of confidential documents must be returned at the end of the supplier's involvement in the response process. This RFQ is subject to the terms of the non-disclosure agreement (NDA) entered into by you with TELEFONICA
RFP Vendor Selection Basic Home Station
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VENDOR SELECTION FOR BASIC HOME STATION
Table of Contents
1. Overview ...................................................................................................................... 4
1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8.

2.
Companies Overview .............................................................................. 4 Basic Home Station Overview ................................................................. 5 General Proposal Instructions ................................................................. 5 Telefonica Ethical Procurement Policy .................................................... 7 Environmental Procurement Policy ......................................................... 7 RFQ Structure ........................................................................................ 8 Guidelines and schedule ......................................................................... 8 How to prepare your response .............................................................. 10 Non-Functional Requirements ............................................................... 14
Non Functional Considerations .................................................................................. 14
2.1.
3.
Functional Requirements ........................................................................................... 14
3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9.

4.
Definition .............................................................................................. 14 Service Integration................................................................................ 15 Service Description ............................................................................... 21 Casing Design ...................................................................................... 23 Labels .................................................................................................. 23 Remote Management ........................................................................... 24 Connectivity .......................................................................................... 24 Hardware ............................................................................................. 27 Standard Packaging ............................................................................. 28 Quality Assurance ................................................................................ 31 Initial Training ....................................................................................... 31 Security Requirements ......................................................................... 32
Technical Requirements ............................................................................................ 30
4.1. 4.2. 4.3.

5. 6.
Testing & Acceptance (Certification and Field Trial) .................................................. 32 In Life Management ................................................................................................... 34
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6.1. 6.2. 6.3. 6.4. 6.5. 6.6. 6.7. 6.8. 6.9. 6.10. 6.11. 6.12. 6.13. 6.14. 6.15. 6.16.
7. 8.
General Supplier Management ............................................................. 34 In Life Change Management ................................................................. 34 Service Delivery ................................................................................... 35 Service Governance ............................................................................. 36 Operational Reporting Requirements .................................................... 38 Incident Management ........................................................................... 39 Problem Management .......................................................................... 41 Release Management ........................................................................... 42 Availability Management ....................................................................... 43 Support and Maintenance ..................................................................... 44 Service Level Agreement ...................................................................... 47 Assumptions and Obligations ................................................................ 47 Maintenance of existing equipment production ...................................... 47 Ensuring compliance with the roadmap of product ................................ 47 Warranty .............................................................................................. 48 Specific Developments ......................................................................... 48
General Information to be provided by the vendor ..................................................... 49 Commercial Model, Pricing & TELEFONICA Standard Agreement ............................ 50
8.1. 8.2. 8.3. 8.4. 8.5. 8.6. 8.7. 8.8. 8.9. 8.10.
9.
TELEFONICA Purchasing Terms .......................................................... 50 General Commercial Terms and Pricing Proposal ................................. 50 Particular Commercial Terms for SPAIN ............................................... 53 Particular Commercial Terms for CHILE................................................ 53 Particular Commercial Terms for BRAZIL .............................................. 54 Particular Commercial Terms for ARGENTINA ...................................... 54 Particular Commercial Terms for COLOMBIA ....................................... 55 Particular Commercial Terms for PERU ................................................ 55 Preference Customer conditions ........................................................... 55 TELEFONICA Policies .......................................................................... 56
Extra Quotation .......................................................................................................... 57
10. Schedules .................................................................................................................. 59
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1. Overview
Your company has been invited to participate in the process Vendor Selection for Basic Home Station, and being selected as one of the participant in the first phase of this process. 1.1. Companies Overview 1.1.1. Telefnica Overview Telefnica is one of the world leaders integrated operator in the telecommunication sector, providing communication, information and entertainment solutions, with presence in Europe, Africa and Latin America. Telefnica has one of the most international profiles in the sector with more than 60% of its business outside its home market and a reference point in the Spanish and Portuguese speaking market. In Spain, the Group has over 80 years experience since its constitution in 1924, providing services to more than 47.3 million customers at December 2008. In Latin America, Telefnica gives service to more than 158 million customers as of the end of December 2008 becoming the leader operator in Brazil, Argentina, Chile and Peru and has substantial operations in Colombia, Ecuador, El Salvador, Guatemala, Mexico, Morocco, Nicaragua, Panama, Puerto Rico, Uruguay and Venezuela. In Europe, on top of the Spanish operations, the Company has operating companies in the United Kingdom, Ireland, Germany, Czech Republic and Slovakia. The Group stands in fourth position in the sector Telco worldwide in terms of market capitalisation the 1st as an European integrated operator and fourth in the Eurostoxx 50 ranking, composed of the major companies in Europe (December 31st 2008). The Group is listed on the main Spanish and foreign stock markets and has over 1.5 million direct shareholders according to separate records in favour of individuals and corporations. As of December 2008, Telefnicas total number of customers amounted to 259 millions.
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1.2.
Basic Home Station Overview
The Basic Home Station is the natural evolution of the current standard Wifi router. This device is very focused in connectivity, increasing some features from home networking. It has been defined for the users that :
Demand Multiple access connection (Back up 3G connection) Interested in a better wifi coverage (Wifi n) Look for an easy and quick provision. Demand an easy and intuitive user interface Share USB hard disks and printers. Appreciate an attractive design for the device
1.3.
General Proposal Instructions
This RFQ is not an offer to enter into an agreement with any party, but rather a request to receive proposals from persons interested in providing the devices outlined. TELEFONICA may reject all proposals, in whole or in part, and/or enter into negotiations with any party to provide such devices.
TELEFONICA shall not be responsible for any costs incurred by suppliers in responding to this RFQ and shall not be under any obligation to any recipient whatsoever with regard to the subject matter of this RFQ.
TELEFONICA will treat as confidential all information submitted as part of any responses to this RFQ. An NDA has been signed for this proposed between TELEFONICA AND Supplier.
TELEFONICA shall not be obliged to disclose anything about the successful suppliers but will endeavour to provide feedback, where possible, to unsuccessful suppliers.
TELEFONICA reserves the right to vary any element of this RFQ, issue supplementary documentation or make additional arrangements at any time prior to the proposal response date to clarify any issue or amend any aspect of the RFQ. All such supplementary documentation issued by TELEFONICA during the RFQ process will be deemed to form part of that RFQ and will supersede any part of the RFQ to the extent indicated in the amendment. TELEFONICA may, at its absolute discretion, vary and/or extend the RFQ process or postpone any submission date in the event of any such amendment.
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TELEFONICA reserves the right at its absolute discretion to inform any supplier that TELEFONICA is withdrawing its invitation to that supplier to bid for the proposal and that accordingly TELEFONICA does not wish that supplier to submit an RFQ response.
It is the suppliers responsibility to ensure that a full appreciation, understanding and comprehension of the services required, stated or implicit have been achieved prior to responding to this RFQ. No claims will be accepted for items that arise from the suppliers failure to meet these requirements.
TELEFONICA do not expect to receive a response from more than one company within a given group. In the event that your company is part of a group you should submit a consolidated response from one part of your organisation and explain how you would manage the contract in the event that you are successful.
Any conflict of interest or potential conflict of interest must be fully disclosed to TELEFONICA as soon as it becomes apparent. In the event of any conflict of interest or potential conflict of interest, TELEFONICA will, in its absolute discretion, decide on the appropriate course of action.
Neither TELEFONICA nor any of their subsidiaries or group companies shall have (other than in respect of fraudulent misrepresentation) any liability (including liability for any direct, indirect or consequential loss or damage), or obligation, to the supplier, resulting from the use of, or reliance upon, this RFQ; or any inaccuracy, error, omission, unfitness for purpose, defect or inadequacy of any kind whatsoever in this RFQ, except as may be expressly set out in any final and binding agreement entered into by TELEFONICA and the supplier and subject to such limitations as may be set out in that final and binding agreement.
Any dispute between the vendors and TELEFONICA as a consequence of this RFQ process will be governed by and interpreted in accordance with, Spanish law and subject to the exclusive jurisdiction of the courts of Spain, Madrid City.
By submitting a response to the RFQ the suppliers agree to all the terms and conditions laid out in this RFQ and no purported rejection, variation or addition by suppliers of these terms and conditions will have any effect.
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1.4.
Telefonica Ethical Procurement Policy
TELEFONICA is committed to helping ensure that internationally recognised labour and health and safety standards are recognised and adhered to by its suppliers in accordance with the TELEFONICA Ethical Procurement Policy. As a matter of principle TELEFONICA will not enter into contractual arrangements with suppliers where:
The supplier is found to be using workers below the relevant minimum age for employment; or The supplier is found to be using forced, bonded or involuntary prison labour; or The suppliers workers are found to be subjected to potential life threatening working conditions or harsh or inhumane treatment.
Prior to the award of any contract, suppliers shall comply with requests from TELEFONICA for information regarding their compliance with the TELEFONICA Ethical Procurement Policy which shall be provided in a timely manner, and shall permit TELEFONICA to carry out audits of their facilities that would be used to satisfy the requirements of any resultant contract. During the period of any resultant contract, should any of the above three conditions be discovered to exist in the suppliers operations or with their direct sub-contractors, and the supplier fails to complete corrective action within a timescale agreed with TELEFONICA, then this will be regarded as a material breach of contract.
https://compras.telefonica.com/ING/serproveedor.html
1.5.
Environmental Procurement Policy 1.5.1. Telefonica Environmental Procurement Policy
Our suppliers are expected to comply with all relevant local and national environmental regulations and we work with them to help minimize the effects of their activities. Our policy supplements TELEFONICA's internal efforts to help protect and sustain the environment, and is an integral part of our ISO14001 accredited Environmental Management System. Our aim is to drill our objectives for sustainable development deeper into the supply chain.
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VENDOR SELECTION FOR BASIC HOME STATION Suppliers will, as a minimum, be expected to: have an up-to-date, documented Environmental Policy including commitment to environmental protection, prevention of pollution, compliance with environmental legislation, continuous improvement and to procure in line with its policy; Have a documented Environmental Management System to ensure effective planning, operation and control of environmental aspects. This Environmental Management System shall satisfy the requirements of ISO 14 001 or other internationally recognized standards. Have programmes in place for improving environmental performance.
During the period of any contract we expect the supplier to make all reasonable efforts to support initiatives or targets that TELEFONICA may from time to time introduce where the initiatives are relevant to their area of the TELEFONICA supply chain, e.g. Carbon foot print reduction targets. Examples of where we work with suppliers range from sourcing recycled paper for all of our marketing material, through to energy saving initiatives with our major network equipment suppliers.
http://info.telefonica.es/cr2007/rc2007/site/home-5.html
1.6.
RFQ Structure
The RFQ comprises the following sections: Section 1: Overview Section 2: Section 3:
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Section 4: Technical Requirements Section 5: Testing & Acceptance (Certification and Field Trial) Section 6: in Life Management Section 7: General Information Section 8: Commercial Model, Pricing & TELEFONICA Standard Agreement Section 9:
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Section 10: Schedules
1.7.
Guidelines and schedule
Intent to Respond
Please carefully read all sections of this RFQ. Failure to respond in the required manner and by the due date could lead to your proposal being excluded.
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Please sign and email as signed copy of the Intent to Bid Form in Schedule 1 by deadline described in section 1.11 Timeline Questions & Clarifications All communications regarding this process must be via the channels indicated in the e-mail containing this document. Attempts to lobby or influence TELEFONICA employees outside these channels may result in disqualification from the tender process. TELEFONICA will answer all appropriate questions in regard to this RFQ that are raise by Questions must be sent via e-mail to the following mailbox address of Telefonica. Any question should be in English and sent to both Telefonica at the same email. Any question that is sent incorrect way will be rejected. Technical Questions:
rbastos@telefoncia.com
eber.marins@telefonica.com
Commercial and General Questions:

teresa.gonzalezdelatorre@telefonica-gs.de lei.huang@telefonica-gs.de
martin.novotny@telefonica-gs.de Note: Pls copy to teresa.gonzalezdelatorre@telefonica-gs.de, martin.novotny@telefonica-gs.de and lei.huang@telefonica-gs.de for any question that you raise to Telefonica for administrative purpose .
During the evaluation process, Telefonica will not do accept questions for the suppliers. The response must be complete. Any clarifications will be replied to by the contact above. Clarifications may be given to all suppliers responding and the identity of the company that asked a specific question will be withheld. Timeline Please submit your completed proposal via Email not later than. RFQ responses that are received after the due time and date may not be considered. The email
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addresses to receive the proposal are: Telefonica: It is the Vendors responsibility to ensure that Telefonica receives the Proposal on time, and Telefonica reserves the right to reject any proposals received after the above-mentioned deadline. A summary of key dates is provided in the table below, however TELEFONICA may amend or add to these dates.
Date 03-02-2012 16-02-2012 22-02-2012 27-02-2012 28-02-2012 14-03-2012 15-03-2012 15-06-2012 14-06-2012 14-07-2012 13-08-2012
Description Distribute RFQ Proposals from Vendors Final Evaluation Auction Vendor Award Communication Sample reception by TEF TELEFONICA on-site evaluation starts Start of Field Trial Start of Mass Production Transport of Initial Units Delivery of Initial Units
It should be noted that the timescales above are subject to change but can be used as a guide for planning assumptions. Any changes will be notified to you. The delivery of samples will be in Madrid and is mandatory. The Supplier shall deliver these samples according to procedure and configuration defined in Schedule 8. The Supplier will be eliminated if the supplier that doesnt delivery the samples. 1.8. How to prepare your response
Response Structure
It is essential that the Suppliers response consists of all the documentation required by this RFQ and that the information provided by the Supplier focuses on compliance with the requirements set out in this RFQ. The Supplier proposal should include, additionally to all the information submitted via Email in the request of languages:
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Cover Letter (English) Management Summary ( English) To ensure the evaluation of proposals is performed efficiently, each proposal should be divided into the following sections, as per the RFQ and as indicated below, and in the language specified as below: Section 1: Overview - NO RESPONSE REQUIRED Section 2: Non Functional Considerations (English) Section 3: Functional Requirements (English) Section 4: Technical Requirements (English and Spanish) Section 5: Testing & Acceptance (Certification and Field Trial) (English) Section 6: In Life Management(English) Section 7: General Information (English) Section 8: Commercial Model, Pricing & TELEFONICA Standard Agreement (English) Section 9: Schedules (English)
If there is any difference in English and Spanish answers, Telefonica will choose the answer which is more beneficial to Telefonica . The Supplier should insert their company logo instead of the TELEFONICA logo on every front page and in the header of each document. The file naming shall be the same as the TELEFONICA documents, but starting with the name of the Supplier.
Example: RFQ-Document: [project name] Response of Supplier1: Supplier1 [project name]
Cover Letter
The cover letter shall be signed by authorised representatives of the Supplier.
Management Summary
The Supplier shall provide a management summary of its proposal, giving information about the proposed solution.
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The management summary shall be a maximum of 5 pages and shall provide a realistic summary of the content of the Suppliers proposal and not simply offer positive headline statements. TELEFONICA expects to be able to gain a quick overview of the Suppliers proposal and requests the Supplie r to avoid statements with references to the body of the RFQ document for more detail in the summary. In order to allow TELEFONICA to quickly identify the strengths of the proposal, the Supplier is required to explicitly include the following information:
Its commitment to adhere to all guidelines for the RFQ process and communication rules. Its commitment to meet TELEFONICAs requirements in terms of scope and time scales set out in this RFQ. Its commitment to work with TELEFONICA using best pricing. Its commitment to meet the TELEFONICA Service Levels. Capability and commitment to meet changing business drivers. Its ability to scale operational capacity to meet current and future requirements. The top five differentiators from competitors. Whether it intends to supply goods for a third party or vendor, and who will be this vendor. Its commitment to create a commercial channel, if not available yet, to deliver in DDP to Telefonica OBs provincial companies as described in the RFQ. Please provide the names of the companies used and if they are part of the vendors group or it is a 3 commercial agreement. Its commitment to accept the TELEFONICA procurement Terms & Conditions.
rd
party
RFQ Response Format The Suppliers responses MUST have the same form at and numbering as the RFQ. The Supplier shall copy the original text of the RFQ and add the respective response to each section, subsection or paragraph. The response shall be framed using the Box style included in the RFQ MS -Word documents (e.g. not Excel text boxes). The Supplier shall use the document files provided with this RFQ as the basis for the Proposal. The Supplier Proposal shall be in MS-Word format. Deviation from the modality of the response requested for a specific question will result in a non-compliant evaluation of that question. Statements of Compliance
Requirements are explicitly formulated as statements. The supplier will mark the requirements as follows:
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FULLY COMPLIANT (FC) indicates that the supplier fully satisfies (without reservation) the requirements of TELEFONICA. In case of comments on FC requirements, will be take note of the information, but in any case of contradiction it will be assumed the requirement text as correct.
PARTIALLY COMPLIANT (PC ) indicates that the supplier meets the requirements of TELEFONICA only partially. The supplier shall explain in detail the areas of non -compliance and shall provide an alternative proposal, which offers a similar performance at a comparable or lower whole life cost. The supplier shall provide details of its alternative Proposal, e. g. time scales, Availability, release version and predicted results of that proposal.
NON COMPLIANT (NC) indicates that the supplier cannot meet the requirements of TELEFONICA . The supplier shall explain why the supplier is not FC to these requirements.
The supplier should respond for each requirement showing how their solution would satisfy the requirement and in all cases providing comments and any relevant back up information or assumptions. Also state whether such functionality is provided by any proposed products, future release of the product (give timeline) or if it will be enabled by some form of additional development (ie additional functionality/development outside the standard vanilla solution currently offered by the supplier). In their response the supplier will be expected to demonstrate that they:
Have fully understood TELEFONICAs requirements Are compliant with the requirements
The level of detail of the response or the Statement of Compliance shall provide TELEFONICA with satisfactory information to give confidence in the accuracy of the information received from the supplier. A sole reference to the suppliers documentation is insufficient and not acceptable.
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2. Non Functional Considerations The response section of this RFQ is split as follows: Non functional these are intended to provide the basis to shape the proposal. These are expected to have a simple compliancy statement that can be clearly referenced back from the description of the solution in the delivery section 2.1. Non-Functional Requirements
Summary Telefonica non-functional requirements to which the current platform / solution adheres
Id # Req 1
Requirement The supplier accepts to use and work via Telefonica Ecommerce Platform, which is requested by Telefonica, as described in Schedule 3.
Comment
Req 2
The supplier deliver the Environmental Declaration Questionnaire filled-out as described in Schedule 4.
Req 3
The supplier accepts conditions of governance of this RFQ as described in section 1.3 General Proposal Instruction
3. Functional Requirements
Please find below all the functional requirements. It is required to the vendor to answer in the column Comment of this file with the level of compliance of the vendor. 3.1.
Id # Req 4
Definition
Requirement Comment
The set is based on : Connectivity: the equipment is a router ADSL/ADSL2+ connected in its input to a broadband service. It will contain 4 Ethernet 10/100 in the LAN side to connect the router to home network devices. Wireless LAN Interface: the equipment will have a wireless LAN interface according the standard IEEE 802.11 n 2.4GHz (2x2). It must be compatible with equipments having wireless interface 802.11 b and g.
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Id # Requirement Comment
Security: Wi-Fi Protected Setup (WPS) and supporting wireless standards 802.11i . USB Port: the equipment will have at list (1) master USB with the following functions:
- Wireless WAN Interface: In case a 3G USB dongle is connected, it will work as a connectivity backup solution when no ADSL is available. -Printer sharing: In case a USB printer is connected, it will be shared to all devices connected to the equipment. -Disk sharing: In case a USB disk is connected, it will be shared to all devices connected to the equipment. Remote management: TR-069, support. The configuration associated to the connectivity services in the router will be remotely managed via TR069 from the operator ACS, including the 3G interface connection configuration. User Interface: the equipment should have a user interface base on HTML/JavaScript designed by Telefnica and given to the vendor, that will deploy it with out any extra-cost Design: the equipment should have a differentiate design, adopting with out extra cost the selected design for Basic Home Station and whose details will be provided to the selected manufacturer.
3.2.
Id # Req 5
Service Integration
Requirement Comment
In order to use or interact with equipment , customer should get access to the user interface. The user interface is manageable by using a web browser. Each time the end customer access the
user interface he/she is identify
3.2.1. Users
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Id # Req 6 Requirement Comment
It will be one kind of user that will have credentials (password) to access to the user interface capable to change parameters. These credentials will store only locally in the Basic Home Station. When the user get access to the GUI, he/she will be able to see some information in order to know the status of his equipment. If he/she would like to do some configuration or to see some detail information he/she should provide (password)
3.2.2. User Interface

Interfaces Supported: The equipment should have user interface accessible from a LAN connected device using a supported browser: Internet Explorer 6 and higher Mozilla Firefox (Win, MacOS y Linux) Safari (Win y MacOS) Google Chrome (Win)
It will be necessary to have an specific tool in the user interface for the technical people within the operator to manage and maintain in case of incidents The way to access to this technical/maintenance space in the GUI should be: http://192.168.1.1:8000
3.2.3. Local Interface

The access to the local interface will be done with a web browser from any device in the LAN having two different ways:
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Typing in the URL field of the web browser the local IP address of the Basic Home Station: http://192.168.1.1 Typing a name for the Basic Home Station: ejem : http://movistarhomestation.
3.2.4. Technical/Maintenance interface access

The access to the local maintenance interface will be done with a web browser from any device in the LAN having two different ways: Typing in the URL field of the web browser the local IP address of the Basic Home Station: http://192.168.1.1:8000 Typing a name for the Basic Home Station, ejem : http://movistarhomestation/tec
Basic Home Station (BHS) GUI is divided in two major blocks: - Welcome and configuration Wizard -Configuration Interface
3.2.5. Welcome and configuration Wizard

The first time the user request for a web page from its browser the router should redirect to the Local user interface where the client should: Change the administrator password, Configure the SIMs PIN (Personal Identification Number) in the web configuration interface. (optional) Some other simple home configuration parameters (such us change SSID name or WPA key).
In the case where the user enter an incorrect PIN (three times) the user interface should ask for the PUK (Personal Unblocking Key number) Following diagram shows the Wizard site map
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structure. Although final number of steps has not been yet closed, these will be not more than 7 steps.
Note: this map is only a reference for the Business units
BHS Wizard incluye the following features: -Welcome Step -WiFi config -Other simple configuration or information steps -3G config (when dongle is connected)
More details about these features will be provided after the final vendor selection.
3.2.6. Configuration Interface

Following diagram shows the BHS configuration interface site map accessible via web browser.
Note: this map is only a reference for the Business units
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BHS
Configuration
interface
must
include
the
following features: -Help (external browser Windows with contextualized help, help TOC and content will be provided by Telefonica ) -Network Map -Internet Configuration (configuring PPP username and password) -Internet Status (visual indicator of the Internet connection status in the Network Map) -Firewall Level (check and modify the predefined Firewall levels) -WiFi Status (visual indicator of the WiFi connection status in the Network Map) -3G Status (visual indicator of the 3G connection status in the Network Map) -Gateway Configuration (common gateway
configuration parameters like SSID, DHCP pool, WiFi encryption,) -Devices Bag (show the set of devices connected to the Home Network) -Devices Category Icon (identifies each device with a different icon according to the kind of device category, like HiFi set, laptop, phone) -2/3 icons per device category (each category will have 2/3 different graphical representations) -Devices Info Tooltip (pop-up to show quick device
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data in devices bag) -Printer Script Auto Installation Download (Printer sharing feature will be configured in MacOSx, Windows and Linux through configuration wizards.). -USB Script Auto Installation Download (USB sharing feature will be configured in MacOSx, Windows and Linux through configuration wizards.) -Filter by connection type (reorganization of devices in the devices bag according to the connection type) Filter by connected devices (shows only connected devices in the devices bag) -Device Configuration (simple configuration of each device to assign a friendly name, a device category, an icon and to configure the NAT and port forwarding for this device) -Applications (advanced configuration of NAT and port forwarding) -Advanced Firewall Configuration Telefonica may customize their own default home page portal URL. More details about these features will be provided after the final vendor selection -Other simple configuration or information steps More details about these features will be provided after the final vendor selection. -The vendor selected must provide the GUI to support all functionalities requested.
3.2.7. Multilanguage support

Both Wizard and Configuration Interface will be implemented in the following languages: -English - Spanish -Portuguese
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3.2.8. Remarks about the interfaces and provision

In The local Basic Home Station Interface (user interface and configuration wizard) will have a design defined by Telefonica, according its usability criteria to permit enjoy services as much people as possible, trying to cover those users that dont want to deal with technical complex configurations.
3.3.
Id # Req 14
Service Description
Requirement Comment
Basic Home Station has a set of its own functional capabilities that offers to the end customer the possibility to perform some actions/configurations: Management of the home network map Share USB connected disk Share USB connected printer Firewall control and Port mapping
3.3.1. Managing the home network and network map

-Basic Home Station can manage the communication between the different home networks, solving the complex problem of the interconnectivity. -The Basic Home Station will gather information from the devices connected to the home network in order to obtain: Device Name, connection status, network interface used, IP address, MAC Address, etc. With that information, the Basic Home Station is able to present a graphical representation of the home network called home network map. That map will help the user to understand at a glance and in a graphical way which device is connected to the network. Also it should show the status of the equipment
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reporting: ADSL / Internet connection status, connected or not connected, 3G / Internet connection status: not connected, SIM not detected, standby, connection GSM, GPRS, EDGE, 3G/HSDPA and magnitude of the received signal. LAN connected devices and unconnected devices with a friendly name and graphical icon USB Printer and Disk status.
In case the client uses the advanced user credentials he will have access to change the following
configuration parameters: DHCP server LAN IP address range, WiFi SSID name and WPA key (password), Basic and advance firewall rules, Basic and advance NAT rules, Set a Samba name for the shared printer and disk 3G dongle SIM authentication parameter PIN (Personal Identification Number) and PUK (Personal Unblocking Key) number View ADSL & 3G dongle statistics, Bytes / Packets transmitted and received, A log file or event log on the router to indicate the 3G connectivity times (connection / disconnection) and the cause of it. Diagnostic option in the router. Availability of a diagnostic option to check the connectivity to the Internet for both WAN interfaces (ADSL2 + and 3G). 3G device name/model and device firmware version
3.3.2. Share USB connected disk

The Basic Home Station will allow sharing USB connected disks with all devices connected to the LAN (Ethernet and WiFi) using SAMBA protocol
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(Server Message Block (SMB), also known as Common Internet File System, CIFS) . The supported disks file systems s hould be FAT32, EXT2, EXT3 and NTFS. With just a click users can share files from USB disks between all the computers connected to the local network.
3.3.3. Share USB connected printer

The Basic Home Station will allow sharing USB connected disks printers with all devices connected to the LAN (Ethernet and WiFi) using LPD (Line Print Daemon) protocol. The supported printers should be at least the one appear in the following link
http://www.linuxfoundation.org/collaborate/workgroups/openprinting/database/databaseintro
which leads to http://www.openprinting.org/printers 3.3.4. Firewall

The user will be able to establish firewall and NAT rules applicable to every connected device base on its MAC address. In the case the IP address of a particular device changes, the device should keep its firewall and NAT rules.
3.4.
Id # Req 19
Casing Design
Requirement Comment
The equipment should have a differentiate casing design, adopting (with out any extra cost) the selected design for Basic Home Station and whose details will be provided to the selected manufacturer. It is desirable to have an industrial design that allows horizontal and vertical installation. Having said that, the home installation feasibility and 3G signal strength should prevail over the horizontal & vertical design requirement. During the RFQ process this decision should be taking by Telefnica .
3.5.
Id # Req 20
Labels
Requirement Comment
The router should include a label in the rear side of the casing with at least the following information: WiFi SSID and WPA Key (password)
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Telefonica will specify the complete information in the label after awarding.
3.6.
Id # Req 21
Remote Management
Requirement Comment
The Basic Home Station incorporates capabilities that allow the operator its remote management and maintenance using the TR-069, . Also the equipment it should be integrated with the country specific Auto Configuration Server (ACS). With this system the operator will be able to do the following actions: Monitoring o o Identify LAN connected devices (WiFi and Ethernet), ADSL / 3G connection status
Fault detection Equipment configuration: o o o o o o Return to factory setting Firewall rules setting and erasing NAT rules setting and erasing WiFi configuration, SSID and WEP DHCP configuration 3G interface configuration
Equipment firmware upgrading
3.7.
Connectivity 3.7.1. ADSL Interface
Id # Req 22
Requirement
Comment
The equipment should be interoperable with the following network infrastructures used by Telefonica: ADSL , ADSL2 and ADSL2+.
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3.7.2. ADSL Interface IP Encapsulation

The router should support the following IP encapsulation in its ADSL interface: o o o o RFC 2516: dynamic IP address (PPPoE). The offer must include the PPP client needed RFC 1483r: for static IP address PPPoA IPoEoA for Local-loop unbundling (LLU)
3.7.3. Radio electric interface

The router should support the wireless standard 802.11 n 2.4GHz (2x2) in the last available version (minimum draft 2.0) certified by the WiFi Alliance, supporting wireless standards 802.11i and 802.11.e, and will have authentications methods based on IEEE 802.1x/EAP and encryption WPA2. The hardware should include the capability of migrate 802.11n Draft 2.0 (minimum requirement) to the future 802.11n standard base only on a firmware upgrade. The router will be compatible with other equipments supporting the wireless standard 802.11 b and g WPS feature as user-friendly method to establish the WiFi configuration shall be provided in PBC (Push Button Configuration) mode. The equipment must have an SSID pre-configured and an alphanumeric WPA encryption key. This key has to be unique for each equipment unit.
3.7.4. Wireless security

The router will be provided with a Wi-Fi Protected Setup feature that makes setting up a secure network quick and easy.
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3.7.5. UpnP IGD

The router must support UPnP IGD (Internet Gateway Device) protocol for identify and discover the IP devices in the home network..
3.7.6. 3G Back up connectivity

The Concerning 3G backup the ADSL router should support Automatic configuration of the device just after plugging the 3G dongle. There must not be necessary to configure any parameters to use the USB 3G/HSDPA device but the SIMs PIM. Failover support set by default with the following functionality: When the ADSL line is not available (or there is no internet connectivity through it) and after a traffic demand, a 3G connection must be established automatically. As soon the ADSL interface is restored and internet connectivity is available through it, the ADSL interface should be the default interface for the internet traffic. Then the 3G interface should be switched off automatically.
The 3G interface should be disconnected in case of inactivity timeout. Telefonica could configure remotely the idle time required to produce such disconnection. The ADSL router with 3G backup must allow the network to establish geographic boundaries (per cell) for 3G connectivity. Outside the allocated cells, 3G connectivity may be rejected or low quality. The equipment should support all the 3G USB devices that will be agreed with Telefnica
(http://movilforum.com/escritoriomovistar/).
The equipment should support the ability to add more 3G USB device drivers through firmware update
3.7.7. Supported services

The device should implement the technical functionality needed to provide already existing Telefonica services: Voice PSTN, IPTV
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Broadband Videomonitoring Video phone call
Traffic Prioritization per port: the right to set the priority for each port, so that the devices connected to gateway can have the different priority. TR-NETRQ-OTHER-023. This will be included in the technical specification.
3.8.
Id # Req 29
Hardware
Requirement Comment
The equipment will have to accomplish with the technical regulation that Telefonica considers necessary to keep it in good working order according the final set of services offered by Telefonica and accomplishing the current regulation for the certification. Additionally, the equipment should be certified by the country regulatory agency. The router must include in the back side according to the casing design the following ports and connectors: Input line port (WAN) to access the ADSL/ADSL2+ broadband access with a RJ11 connector and connected to the client splitter. Switch 4 LAN Ports: Ethernet 10/100BaseT supporting auto cross-over MDI/MDI-X cable detection One master USB 2.0 port with the needed drivers to support a dongle for 3G mobile connectivity. The router must contain an independent physical button to enable/disable the wireless (WiFi) interface. The same button will be used to activate the simplified configuration WPS method. The router must contain a microbutton to restore the factory or default configuration (reset function)
In relation with the casing: The router should be provided with nonslip supports on its base. The router should contain wireless antennas for the WiFi interface (some OBs will be required mandatory external antennas, and others will accept internal antennas).
The router should include LEDs to inform the router status (See 0) in the front side. The light intensity of the LEDs associated to the router
operation must be not so high that can disturb the users, but it must ensure
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indicative functionality.
LED Power Colour Red/Green Mode Off Blinking 2Hz Red Solid Green On Off Blinking green Blinking green Solid green Quick blinking green Solid red Off Blinking green Solid green Quick blinking green Solid red On Off Off Blinking 2Hz Blinking 4Hz Solid Solid Green Blinking 2Hz Green Solid Red (20 seconds) Off Status Router powered off Failure on Power On Self Test Router powered on correctly Wi-Fi connection is available Wi-Fi connection is not available Negotiation or traffic on line Negotiation Up Tx/Rx traffic on line Authentication failed Traffic through broadband interface PPP/DHCP negotiation PPP/DHCP up Tx/Rx traffic on line Authentication failed Ethernet connection is available Ethernet connection is not available Router powered off No line detected Line training Line up WPS Active WPS Negotiation Open Problems on WPS registration WPS Functionality Disable
Wifi
Green
3G
Red/Green
Broadband
Red/Green
Ethernet
Green
DSL
Green
WPS
Red/Green
Table 2 . LEDs description A 2 Hz blinking Green-Red round should inform the firmware updating and flash memory writing
3.9.
Standard Packaging 3.9.1. Standard Packaging
Id # Req 30
Requirement
Comment
In general terms, the router kit will be composed by, but every country could specify it own needs: Equipment, Basic Home Station with our design Power supply: with indicative voltage and name of the router. 1 Grey ADSL Cable (1.5m-1.8m). 1 Yellow Ethernet Cable (1.5m-1.8m) Labels :(supply chain , activation and box labels). 1 combined filter and 1 simple filter Installation guide following Telefonica s corporate identity. The
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manual must clearly reflect the different 3G USB compatible with the routers and inform advance user factory password (typically 1234). The guide must be printed. Guarantee card Four-color Sleeve (packaging with Telefonica corporate identity and complying Telefonica normative) Box
Quotation Optional elements Quotation for a CD (configuration process, drivers and information) Quotation for extra filters (2nd & 3rd)
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4. Technical Requirements
Please find below all the technical requirements in the excel file. It is required to the vendor to answer in the column F of this file with the level of compliance of the vendor. Please remember that the Column Details and Comments shall be in column D for Spanish, column E for.
BHS_ADSL2_Tech_R eqs_rev7.xlsx
For the power supply unit, the mentioned specification ERQ.c1.0001 3rd edition / Jul 2011 for Universal Power Supply mentioned on requirement TR-GENRQQPOWSU-012 of the Technical Requirements can be find below:
ERQ.c1.0001 3Ed. ESPECIFICACIN DE REQUISITOS DE LA FUENTE DE ALIMENTACIN UNIVERSAL PARA EQUIPAMIENTO BSICO DE CLIENTE DE TELEFNIC
Also, regarding the dimensions of the PSU, to clarify what is specified on the above specification, following the picture showing how to use the dimensions specified:
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Id# Req 31 Requirement Please provide information about the mark and model of the chipset and also the memory of the device you have included in the technical requirements answer. Comment
Omission of this information will result in a non-compliant evaluation of that question. Req 32 Please provide a block diagram of the box offered with at
least this information (in case of some of them be embedded on the Main Chipset, please inform), including type of connection between modules Main Chipset Chipset Vendor and Model WiFi 2,4GHz Chipset Chipset Vendor and Model LAN Ethernet Interfaces Chipset Chipset Vendor and Model ADSL Interface Chipset Vendor and Model Antennas quantity and position (internal or external) USB Ports quantity supported and offered
4.1.
Id# Req 33
Quality Assurance
Requirement The supplier must be able to demonstrate compliance to all relevant ISO9000 standards. Provide evidence of relevant certification held. Comment
Req 34
The supplier shall take all necessary and reasonable steps to address weaknesses exposed by the QA audits.
Req 35
The supplier shall maintain their own quality improvement plan and quality audits in order to drive demonstrable improvement in the quality of the service and solution. These shall be regularly shared with TELEFONICA and open to review at TELEFONICA request.
4.2.
Id # Req 36 The
Initial Training
Requirement Vendor shall provide suitable training for Comment
TELEFONICA staff prior to commencement of its testing phase. A draft syllabus shall be delivered to
TELEFONICA one week before the start of training. Such training shall be sufficient to ensure that
TELEFONICA staff are able to: Understand the hardware and software implementation (build).
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Id # Requirement Have an understanding of the function of the hardware and software components. Perform the tests on the hardware and software. Comment
4.3. Security Requirements

Id # Req 37 Requirement It shall be provided full point to point response to the attached document regarding Security Requirements Comment
Security requirements BHS.docx
5. Testing & Acceptance (Certification and Field Trial)

The following requirements relate to initial solution acceptance. For all of the
requirements you must reference the technical environment that will be used to manage the particular phase of testing.
Id # Req 38
Requirement The supplier will have one month after being selected to develop the device and send to Telefonica for certification tests. Should any failure been detected during the tests, the provider shall correct them. In case the provider is not able to correct this fails after a second trial, the vendor will be discarded.
Comment
Req 39
For the local certification process, all Telefonica OBs will be selected to perform laboratory tests.
Req 40
The field trial will start three months after the awarding and estimated duration will take one month.
Req 41
All awarded vendors will be required to pass through certification processes in local certification laboratories. Failure in this process in one of the OBs might lead to disqualification of the vendor for all OBs.
The vendor must pass through the local certification process carried by the Countries, by the TR069 certification process which will be carried by Motive
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Laboratory (for LATAM), by Ericsson or Alter or AT4Wireless or Centum or dBm or Tecnalia Laboratory (for Spain) and Ericsson (for Chile)., and must pass through third part certification lab (for Spain and Brazil). Regarding the local certification: The estimated cost of those homologations (TR069 and third part lab) is 90k (Motive - 20k, Ericsson for Chile - 20k, Indra for Spain . 20k, third part labs for Spain - 30k) plus a third part lab for Brazil costing R$40k. It is required that the vendor delivers the BHS homologated with the features required on the RFQ (homologation of the first version of the firmware and hardware of the BHS ready for deployment) In case that are detected bugs on the BHS during the deployment, it is required for the vendor to resolve those bugs and provide the new certification for the BHS (if needed), in order to assure that the BHS delivered is fully homologated
The local homologation process will evaluate the hardware (components, physical layer characteristics, accessories, etc) and the software (user interface, remote management, service implementation,
functionality, bugs, etc). The Motive, Ericsson and Indra lab homologation will verify the TR069 compliance for implementation on Telefonica network of the BHS, and for Spain and Brazil implementation third part labs will evaluate hardware and software characteristics as well (other countries will perform hardware and software homologation on Telefonicas environment at each country).
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The vendor will be considered enabled to provide to Telefonica, after its successfully passed through all certification process.
Also, is required that the vendor fully commit and pass through the regulatory certifications that are required on the countries that the BHS will be delivered.
6. In Life Management
Telefonica require that an appropriate End to End service based on the following principles be delivered to for the Basic Home Station. Principles
Aims Deliver the Basic Home Station with a clear ITIL-based service management methodology. Eliminate grey areas of responsibility between TELEFONICA and the Supplier. Construct a BASIC HOME STATION Schedule that can be updated as the BASIC HOME STATION evolves. Clear identification of the BASIC HOME STATION elements. Clear roles and responsibilities for the delivery of BASIC HOME STATION. Clear documentation of all relevant BASIC HOME STATION elements.
6.1.
Id # Req 42
General Supplier Management

Requirement The supplier shall ensure that the following key roles are available and staffed with unconditional continuity: Comment
Account manager. Technical responsible. Test Manager.
The above roles shall be defined as Key Personnel for the purposes of the Agreement.
6.2.
In Life Change Management
The supplier must use a defined change methodology which should include or deliver:
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High levels of right first time delivery based on agreed requirements using an agreed, contractual SLA remedies for not achieving this will be specified within this RFQ. Exceptional time to market for regular changes. Clear documentation of all end to end new services and their implementation. Extension of technical design to deliver the end to end service even if this means raising dependencies on TELEFONICA or additional 3 parties and validating their elements of the end to end design. Clear visibility of future change roadmap and timescales. Availability of business and technical change consultancy to look at viability of possible future changes. Prioritisation and delivery options for future changes. Exploitation of current solutions to complement operational strategies and objectives.
rd
Id # Req 43
Requirement The supplier must hold a clear set of architectural principles for future change to be evaluated against. These principles must be declared as part of the contract and it is expected that they align to the key objectives set out in this RFQ (quicker time to market, lower cost, higher quality). The principles must be agreed with TELEFONICA and regularly reviewed.
Comment
Req 44
Describe how you would ensure that your change capacity can scale to meet TELEFONICA s demands. What constraints, if any, would you impose on
TELEFONICA ? Req 45 The supplier shall provide in life consultancy services to TELEFONICA for future changes as part of the contract. What key skills would you bring and how would you apply them? Req 46 The supplier should fully test in life changes before handover to TELEFONICA for user and acceptance testing. The supplier should assume to adhere to the standard test methods proposed in the delivery section of this RFQ. Req 47 The supplier shall state if any testing will be automated.
6.3. Service Id # Req 48 Req 49
Delivery
Requirement Comment
The supplier must inform their productivity capacity. The supplier will guarantee a time frame of 3 months
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Id # Requirement maximum between the purchase order and the delivery of the devices. Comment
6.4.
Id #
Service Governance
Requirement Global Account Manager Comment
Req 50
Telefonica wants to have a Global Relationship with the Supplier, where the strategic lines will be defined. These strategic lines will be implemented locally at Telefonica OBs. The Supplier shall provide a Global Account Manager as prime interface between Telefonica and the Supplier for all commercial aspects worldwide related. Telefonica wants to have a Global Relationship with the Supplier, where the strategic lines will be defined
The Supplier shall provide a Global Account Manager as prime interface between Telefonica and the Supplier for all commercial aspects worldwide related.
The Global Account Manager will be responsible for the following activities: Manage and supervise the commercial relationship with Telefonica. Able to negotiate prices and commercial conditions valid for all Telefonica OB countries where the Service is deployed. Act as an escalation point in relation to any commercial issues that require management intervention or attention. Attend the Account Review meetings for analyse and improve the relationship to Telefonica. Provide all the relevant reports including the actions that the supplier carries out, when the supplier commits planning delays or the services fail.
Please provide the name of the Global Account Manager.
Technical and Service Delivery Manager/Relationship
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Id # manager Req 51 The Supplier shall provide a Service Delivery Manager as the prime interface between the Supplier and TELEFONICA, who shall act as a single point of contact where reasonably practicable, with overall responsibility for all TECHNICAL aspects worldwide. Requirement Comment
The Supplier shall provide a Service Delivery Manager as the prime interface between the Supplier who shall act as a single point of contact where reasonably practicable, with overall responsibility for all TECHNICAL aspects all over China. The Technical and Service Delivery Manager will be responsible for the following activities: Manage and supervise the BASIC HOME STATION
developments to TELEFONICA . Ensure incidents and problems are managed and
resolved Act as an escalation point in relation to any issues
which require management intervention or attention Agree and manage changes and amendments to the
BASIC HOME STATION features in accordance with the change procedure in collaboration with TELEFONICA . Review the performance of the BASIC HOME
STATION with TELEFONICA using agreed review and reporting toolsets. Ensure documentation is kept current and
disseminated accordingly to the relevant Persons
Please provide the name of the Service Delivery Manager/Relationship Manager for Telefonica
Account Reviews Req 52 The Supplier shall attend regular account reviews with TELEFONICA . Account reviews will review the overall effectiveness of the service, service governance and the TELEFONICA /Supplier relationship. They shall also review the medium and long term roadmaps for the services and the relationship. These shall be convened as required by TELEFONICA , generally 1 monthly. The account reviews will be jointly Supplier and
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Id # Requirement Telefonica and the goal will be: General review On going actions Corrective actions State of all territories deployments Comment
Telefonica will coordinate the meetings. Escalation Req 53 The Supplier shall provide escalation routes for operational and for commercial issues for Telefonica . Service Improvement Programme Req 54 The Supplier shall operate an BASIC HOME STATION improvement programme. Req 55 Following the first Account review the Supplier shall produce a BASIC HOME STATION improvement plan which shall be an evolving document through the life of the agreement and will capture input from account reviews, satisfaction surveys and problem management. The plan will be reviewed by TELEFONICA during the regular Account Review. The aim of this plan will be to improve quality of product Management Req 56 The supplier shall clearly identify all key personnel working on the project, their role, competencies, past experience and contact details. This information is required for the RFQ response. Req 57 The supplier must have a clear escalation procedure in order that TELEFONICA can manage any impacts to time, costs and quality during the project. Req 58 The supplier shall identify a clear change management procedure to manage any changes to the scope of the project. Req 59 The supplier shall be responsible for ensuring that all end user requirements are reasonably understood and any compromises or gaps from the current solution are clearly identified, described and agreed with TELEFONICA
6.5.
Id # Req 60
Operational Reporting Requirements

Requirement The Supplier shall provide ways of recovering damaged devices. This could be done by a local partner or local infrastructure from the Supplier. Comment
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Id # Requirement If Telefonica request to do it by ourselves, supplier should transfer the related knowledge and skills to Telefonica Comment
6.6.
Id # Req 61
Incident Management
Requirement Supplier will provide the capability for TELEFONICA to log incidents and view / request progress updates via TELEFONICA s fault management system. Comment
Req 62
Q: Describe the methods that will be made available by Supplier for TELEFONICA to raise support calls and view / request progress updates. We suggest via web site, green telephone number and e-mail
Req 63
All incidents reported by TELEFONICA shall be logged by Supplier in an incident management system. Each incident will be assigned a unique reference number by TELEFONICA which will be kept as part of the case title when logged by Supplier to make cross referencing between Supplier and TELEFONICA easier. This
reference shall be quoted in all correspondence between TELEFONICA and Supplier. Supplier shall provide TELEFONICA with its reference number so that
TELEFONICA can record that on the TELEFONICA records Req 64 Q: State what hours the support service available and the hours for logging incidents and gaining updates. Req 65 Supplier shall ensure that incidents and events logged through any one of its support centres can be accessed and updated by any agent in any support centre as required to provide the required support cover to TELEFONICA Req 66 Q: State what provisions are made for handling high priority incidents outside these hours? Req 67
Q: Provide an overview of the call logging and management process that shall be deployed to provide
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Id # Requirement this service and details of the information that will be requested from TELEFONICA upon logging a call. Req 68 Call priorities shall be assigned by TELEFONICA at time of logging. In the event of a dispute over priority, TELEFONICA s assignment will be accepted until agreement is reached. See TELEFONICA s incident priority guidelines are stated below Incident Priority Guideline Definition Table. Req 69 Supplier shall operate to the incident response and restoration targets defined in the table at the end of this section Incident Response and Restoration Targets. Req 70 For the purposes of measuring the service levels from Supplier, the incident clock shall start when the incident is reported to Supplier by TELEFONICA . Req 71 The incident clock is stopped when an acceptable resolution has been provided to TELEFONICA . If a resolution transpires to be not reasonably acceptable to TELEFONICA then upon being informed by Comment
TELEFONICA Supplier will re-start the clock from the previous time when it was stopped (note, not re-start the clock) Req 72 Incidents are only closed once confirmation has been given by TELEFONICA that the solution has resolved the initial incident. Req 73 Where Supplier needs further information or actions from TELEFONICA then Supplier may stop the incident clock from the point that the request has been made to TELEFONICA to the point that a response has been received. Req 74 Provide an overview of your major incident process.
Incident Priority Guideline Definition Table .

Priority 1 Impact All Business Impact Major incidents. That kind of incidents not allowing to properly operate the BASIC HOME STATION 2 All Medium incidents. Incidents disturbing the suitable operation or
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working of the BASIC HOME STATION 3 All Minor incidents. Incidents with low impact in the suitable operation or working of the BASIC HOME STATION, and improvements in operation and working
Incident Response and Restoration Targets.
Priority
Response Time
Restoration
Support Hours
Priority 1 Priority 2 Priority 3
24 hours 48 hours 72 hours
72 hours 5 working days 10 working days
Standard Support Hours* Standard Support Hours* Standard Support Hours*
* Standard support hours are 08:00-20:00 Monday to Friday excluding bank holidays
6.7.
Id # Req 75
Problem Management
Requirement Supplier shall operate a problem management process, where problems are the underlying causes of single or multiple incidents. Problems may also be identified as underlying causes of possible future incidents. Comment
Req 76 Req 77
Q: Describe your approach to problem management. Where a permanent fix is required to an incident that has been closed because an acceptable temporary fix or workaround has been provided then, a problem is raised to manage the delivery and deployment of the
permanent fix. Req 78 Problems are raised for all P1s.Supplier shall provide root cause reporting for any P1 incident that has been diagnosed as being the responsibility of Supplier to resolve. These shall be provided within 3 working days of the fault occurring and shall be forwarded to the contact point defined in the operational procedures. The format and content of the report shall be as agreed in the operational procedures and shall as a minimum contain: Incident Ticket number. Severity Level of the incident. Service that is affected (e.g. the portion of the software affected and the potential impact on End Users); Cause of the incident (if known); Corrective procedure undertaken.
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Id # Requirement Any follow up actions to ensure the incident will not happen again. Comment
6.8.
Id # Req 79 Req 80
Release Management
Requirement Q: Describe your approach to release management. Any maintenance releases will have no adverse impact on existing system functionality or operability. Comment
Req 81 At time of release the Supplier shall outline the steps by which subsequent changes required to the live solution shall be moved from a development environment to a reference environment and finally into a live
environment. In addition, the supplier shall provide documented evidence of the testing that took place, along with the pass/fail information, and a proven. Tested rollback procedure in the event of unsuccessful deployment. Req 82 Supplier shall indicate if future deployments can be carried out automatically. Req 83 Supplier shall supply TELEFONICA with Releases in machine-readable form together with related
amendments to the Documentation when and if made generally available. With each Release the Supplier will provide the release notes that would allow an
appropriately trained TELEFONICA technical resource to understand the nature of the Release and technical implications when appropriate. These Release notes must include the software version, with all the
functionalities that have been added, removed or modified.
Req 84 Once under a maintenance agreement, Supplier shall highlight where upgrades to new s/w versions have dependencies on other areas of software or hardware (e.g. changes to required o/s or hardware
specifications).
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Id # Req 85 Q: Identify the types of releases which are included in the maintenance service and any which may be subject to additional charges. Req 86 Q: Provide details of your routine maintenance release timetable. Req 87 Q: Provide an overview of your approach to testing and release management for maintenance releases and fixes. Req 88 When upgrades are provided to TELEFONICA , Supplier shall verify the revised software stack to their greatest extent, so that TELEFONICA only need to conduct that testing that is directly relevant to the TELEFONICA environment. Requirement Comment
6.9.
Id # Req 89
Availability Management
Requirement Supplier is responsible for management of the Comment
availability of the products and services provided to TELEFONICA . The Supplier products shall be available 24x7x365.
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6.10.
Id # Req 90
Support and Maintenance

Requirement Q: The Supplier should provide an outline description of their support & maintenance service. Local Support The supplier should provide local support on the geographical locations from which TELEFONICA will execute the Technical Qualification. The supplier must provide local support in the Comment
geographical locations where TELEFONICA will deploy their BASIC HOME STATIONs. For Telefnica Espaa the support location for
technology validation and certification will be Madrid. For Telefonica the support area for commercial
operation will be all the Telefonica Group territories. For Telefonica LATAM the support location for
technology validation and certification and the support area for commercial operation will be in all countries where Telefonica provides Fix Broadband service, currently Brazil, Argentina ,Chile; Colombia, Per For Telefnica O2 the support location for technology validation and certification will be in London for UK and and Prague for Czech Republic..
Req 91
It is required that the supplier provides local professional services on the geographical location from which Telefonica will execute the Technical Homologation. This local professional service shall be provided by the presence of a technician from the supplier placed at the same site from Telefonica testing/homologation team, in order to help to identify and resolve problems during the homologation for a quick response time and
effectiveness of solutions. This technician will be responsible for: Identify and map problems that appears during homologation tests those activities will be done together with Telefonica team Propose solution to the identified problems and try to solve the problems on site Interface with development team from supplier in order to provide de most detailed problem report as possible and to get the feedback and implement the fixes proposed by this team The local professional service is required for the local
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Id # Requirement homologation tests of the BHS and for homologation of new Software releases. For the first homologation of the BHS box, it is required that the technician be present during all the homologation phase since the day 1 of the tests to the last day of the homologation unless the OB indicates a shorter period For new software (firmware) releases, it will be required the presence of the technician if during the tests are detected complex resolution problems or if detected that the remote resolution is not been provided with adequate time and quality o This diagnostic of local professional service during the validation of new software releases should be agreed between both parts o After agreement, the technician should be present on Telefonica facilities no later than 5 working days from the agreement to the arrival and should be present for the remaining time of local homologation Comment
Req 92
The LEVEL 1 technical support team must use the country native language where Telefnica will execute the Technical Qualification. Portuguese for Telefonica Brazil, Spanish for other LATAM countries and English for European countries. The LEVEL 2 and 3 technical support could be done in English or Spanish for Telefonica OBs.
Req 93
Telefnica require the next support dedication: Technical Qualification Phase: equivalent
dedication of 5x8 resources (5 days a week x 8 hours a day). Req 94 Commercial Phase: equivalent dedication of 5x4 resources (5 days a week x 4 hours a day) The supplier could handle the inbound call through the next methods: Call centre. Toll-free number to send incidents and support request. Web site design to send incidents and support
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Id # request. Email. Mailbox to send incidents and support Requirement Comment
request. Application Support Req 95 The Supplier shall provide support for all solution components. Software Management Req 96 Q: The supplier should provide an outline description of their software maintenance service. Telefnica s preference is for the supplier to provide support whenever a software upgrade was required. Req 97 Supplier shall provide the upgrades required to the Software, including: firmware and SDKs, required to maintain the system at a level necessary at no further charge to Telefnica :
protect the service from security breaches or to ensure that the system operates to the agreed specifications, or to operate the system at a build level supported by the Suppliers of the hardware and operating software.
Training Req 98 Supplier shall provide training to Telefnica
certification/trial staff in relation to product behaviour and special features. Req 99 The Supplier shall provide training at suitable locations agreed by Telefnica . Req 100 Q: Explain your approach to providing this training Warranty and After-Sales Service Req 101 The Supplier must ensure the quality and smooth operation of the equipment for a period of 2 (Two) year, providing the substitution of the fault equipments without any cost to Telefnica Req 102 Telefonica: The Supplier must provide warranty and after-sales service in the terms described in Schedule 2.1
General Req 103 Q: Provide details of any dependency on third parties for the provision of software maintenance services (e.g. key subcontracts).
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6.11.
Id # Req 104
Service Level Agreement

Requirement Supplier shall operate to agreed service levels. Supplier shall be accountable for delivery of the agreed service levels. If the device doesnt comply the MTBF requirement , the supplier commits to repair/replace the device. Comment
Req 105
Req 106
The supplier shall state in which Country and City the supplier will carry out the development works for the device.
6.12.
Id # Req 107
Assumptions and Obligations

Requirement Q: Define any obligations that will be placed upon Telefnica for provision of the maintenance and support services. Comment
Req 108
Q: State any assumptions that have been made in responding to the Support Services and SLAs section.
6.13.
Id # Req 109
Maintenance of existing equipment production

Requirement The Supplier agrees to maintain commercial production of the product quoted, for the duration of the contract to comply fully with the agreed delivery Comment
Therefore, Supplier can not invoke the end of the production line without the acknowledge and prior consent of Telefonica . Supplier must keep in inventory, production, or production capacity of the quantities determined in contract
6.14.
Id # Req 110
Ensuring compliance with the roadmap of product

Requirement All those features listed as do not currently available Comment
under the "roadmap" of product supplied by the supplier is deemed committed by the Supplier for dates in the above roadmap, even if specified that it was
approximate information and / or non-binding. The delay in respect to product development roadmap committed by the supplier at the time of finalization of the agreement will relieve the operator of purchase commitments that have been agreed without any economic loss to the Operator
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6.15.
Id # Req 111
Warranty
Requirement The Supplier agrees to the withdrawal, removal, repair and / or replacement at no charge to the Operator, materials, equipment or materials including the Software prove defective or Impeachment flaws in their Comment
installation, operation and / or design, during the term warranty or showing obvious signs that such errors or defects will occur shortly. For these items, the warranty period identified in paragraph above, governed from the corresponding receive new date.
6.16.
Id # Req 112
Specific Developments
Requirement Comment
The
specific
developments
required
by
the
Operator will be owned by the Operator. The operator may use such developments without requiring any payment by way of license.
On the other hand, if the Supplier incorporate these developments to its commercial offer, the Supplier shall compensate the operator. Such compensation shall be negotiated between the parties including the processing of patent rights and that could give rise. The Supplier shall not sell such developments without the express permission of the Operator
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7. General Information to be provided by the vendor

This section is designed to help TELEFONICA understand more about your companys background and capability. In order to support the proposal, you should offer a brief description of your own organisation in the following areas. This should be a maximum of 10 pages:
1. 2. 3. Brief description of your service portfolio. Number of employees including ratio of permanent to contractor. Details of current commitments/contracts with other companies including any resource/priority conflicts that could arise. 4. Details of any potential conflict of interest that could arise as a result of a relationship with another telecommunications customer. 5. 6. 7. 8. 9. Provide the following information in relation to your top 3 customers. Name / Commercial brand. Description of the tasks performed. Volume in terms of number of accounts per month. Provide two references from existing clients with requirements of a similar nature in the telecoms sector. 10. Turnover. For 2006 and 2007 and for the 2008YTD. 11. Total revenue. 12. Percentage of the turnover provided by each of the top 3 customers (no names are required). 13. Most recent audited P&L and Balance sheet. 14. Shareholder structure.
Besides the description of above areas, Supplier also needs to fill in attached Supplier Information Collection Form.
Vendor information Collection Form V1.xls
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8. Commercial Model, Pricing & TELEFONICA Standard Agreement

INFORMATIVE NOTE: TELEFONICA reserves the right to include in the local BASIC HOME STATION purchase order, additional requirements or additional elements (CD, filters , cables...) that do not affect to the device supplied and are not object of this RFQ. The vendor will be able to supply these additional elements with costs apart the box.
8.1.
TELEFONICA Purchasing Terms
Please indicate your acceptance of TELEFONICAs Purchasing Terms as describe in Schedule 2 .1 by answering the following questions:
We agree with TELEFONICAs Purchasing Terms and propose no amendments. We agree with TELEFONICAs Purchasing Terms with the following amendments: (please clarify exactly your proposed amendments by the inclusion of a mark-up document, with replacement drafting where appropriate). Please note that some provisions are mandatory TELEFONICA policy and therefore TELEFONICA may not agree to renegotiate all parts of the agreement.
Please indicate your acceptance of TELEFONICAs Purchasing Model as Telefonica Global Sourcing as describe in Schedule 6 and 7 by answering the following questions:
We agree with TELEFONICAs Purchasing Model as Telefonica Global Sourcing.
8.2.
Id # Req 113
General Commercial Terms and Pricing Proposal

Requirement The Supplier is required to complete the Price Book provided in Schedule 5 based on the requirements outlined in this document on the requirements outlined in this document. All assumptions must be clearly stated. Comment
TELEFONICA require the supplier to provide 1 year pricing for the following volume purchases: Step 1: 100.000 500.000 units Step 2: 500.000 1.000.000 units Step 3: 1.000.000 2.000.000 units Step 4: 2.000.000 3.000.000 units Step 5: more than 3.000.000 units.
Each step cumulates the units purchase by Telefnica at any of its subsidiaries or provinces. That means that the amount of units is calculated adding the number of units of ALL Telefnica subsidiaries Provinces purchases of a certain Basic
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Id # Home Station model. Req 114 Supplier Global Account Manager for Telefonica shall be responsible to follow up the total amount of units purchase by all orders of all Telefnica OBs and shall report in the Global Account review meetings. Req 115 Req 116 FOB prices shall be in EUR and RMB DDP prices for Telefonica OBs / China Unicom included in the Price Book shall be Req 117 EUR in Europe USD in Latam Requirement Comment
Telefonica: Purchase Order and Payment will be done in local Currency. The exchange rate between EUR/USD Vs local currency will be fixed otherwise agreed locally to the official exchange rate of the invoice date.
Req 118
Prices agreed with vendor after negotiation in this RFQ shall be valid minimum for 1 year or until a new negotiation takes place.
Req 119
TELEFONICA
requires
that
the
supplier
demonstrate
efficiencies in running the service by reducing the price for the service year on year and demonstrating this in the pricing provided in the price book.
Please provide in the price book the minimum erosion price on annual basis (% of price reduction independent of the amount of units purchased) Req 120 Penalties will be applied in case the final development will not be finished on time. Telefonica: Penalties on delivery delay shall apply as set in schedule 2.1
Req 121
Payment terms. Telefonica EUROPE: for Hardware/software purchase 180 days on acceptance/delivery of material.
Req 122
Payment terms. Telefonica AMERICA: for Hardware/software purchase 60 days on acceptance/delivery of material.
Req 123
Telefonica will ask for a bank guarantee from the awarded supplier to ensure the awarded suppliers will finish the homoloagation process and deliver the final product to each OB according to agreed schedule. The amount will be informed on later stage of the process. In Spains case, the bank guarantee must be expedited by a bank based on Spain. Commercial Channels
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Id # Req 124 Commercial Channels: The supplier has a Commercial Channel to act as Prime Contractor for the relationship to Telefonica within Telefonica BASIC HOME STATION service scope: Local Commercial Presence in Telefonica OB Requirement Comment
countries with a dedicated Account Manager. Local Presence in Telefonica OB countries for Support and Maintenance. Reception of local request for quotes. Offers to local Telefonica OB. Capacity to deliver the goods and services in DDP Conditions locally within Telefonica OB countries. Invoicing locally to Telefonica OBs.
Telefonica BASIC HOME STATION Service scope at first stage will be: Spain. Chile. Brazil. Argentina. Colombia Per United Kingdom.
Telefonica BASIC HOME STATION Service scope can be additionally extend to : Czech Republic. Germany Ireland
Please detail for each country: If you the Supplier is having this relationship directly, or via a Partner Channel (in this case please provide the name). Account Team resources and Technical resources for providing local support. In case at any of these countries the Supplier has not at this moment the Commercial and Technical Channel created, indicate the committed date to create it. Samples Req 125 The manufacturer will deliver 2 units of industrial samples before the beginning of its Development phase. The procedure for the delivery and the configuration of the samples are defined in Schedule 8.
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Id # Req 126 Requirement The manufacturer will deliver 50 units of manufacture samples before the beginning of the Integration&Testing phase. When the Integration&Testing phase will be completed, Telefnica will use these samples in Field Trial. Branding Req 127 The Basic Home Station which is delivered to Telefonica Obs will include a logotype of Telefnica, the labelled or colourcoded of connectors, bar code and labelled (no more of 20% of inferior surface) to define by Telefnica. The Basic Home Station which is delivered to China Unicom will include a logotype of China Unicom, the labelled or colourcoded of connectors, bar code and labelled (no more of 20% of inferior surface) to define by China Unicom Req 128 The equipment should have a differentiate casing design, adopting the selected design for Basic Home Station and whose details will be provided to the selected manufacturer Comment
8.3.
Id # Req 129
Particular Commercial Terms for SPAIN

Requirement Please introduce the name of the company that shall supply in Spain Comment
Req 130
The DDP price for Spain shall include all services and specification as described in the following annex:
8.4.
Id # Req 131
Particular Commercial Terms for CHILE

Requirement Please introduce the name of the company that shall supply in this country. Comment
Req 132
The Supplier shall provide the functional homologation with an local organization recognized by the Chilean regulatory agency SEC (Superintendencia de
Electricidad y Combustible) and SUBTEL (Subsecretara de Telecomunicaciones). Req 133 The DDP price for CHILE shall include all services and specification as described in the following annex:
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SUPPLEMENTARY APPENDIX FOR TELEFNICA LATAM
Req 134
Please provide response to the local requirements from Chile as informed on attached file
Req ADSL dic2011-TCHILE.xlsx
8.5.
Id # Req 135
Particular Commercial Terms for BRAZIL

Requirement The Supplier and its product shall be certified in Brazilian Regulatory Body: ANATEL. Comment
Req 136
The Supplier shall have legal entity, or declare a commercial channel to represent the Supplier in Brazil prior the certification in ANATEL.
Req 137
The DDP price for BRAZIL shall include all services and specification as described in the following annex:
Req 138
Configuration Wizard for Brazil
Telesp Configuration Wizard
8.6.
Id # Req 139
Particular Commercial Terms for ARGENTINA

Req 140
The DDP price for ARGENTINA shall include all services and specification as described in the following annex:
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8.7.
Id # Req 141
Particular Commercial Terms for COLOMBIA

Req 142
In Telefonica Telecom Colombia is necessary to sign a contract with determinates polices, please refer to document minuta model contract attached.
SUMINISTRO DE BIENES.2011.pdf
Req 143
The DDP price for COLOMBIA shall include all services and specification as described in the following annex:
Terminos Tecnicos CPE ADSL WIFI ADSL 2012
In case of contradiction on technical requirements, will prevail the technical requirements defined on the Technical Requirements topic of the present document.
8.8.
Id # Req 144
Particular Commercial Terms for PERU

Req 145
The DDP price for PERU shall include all services and specification as described in the following annex:
BHS_PERU REVISADO.zip
Kit_ADSL_TdP.xlsx
8.9.
Preference Customer conditions
Supplier accepts; in case of being selected as Telefonica supplier for the Basic Home Station, the following conditions as Preference Customers. Id # Req 146 Requirement PRICE LEVEL: The price level agreed for the equipment and services shall be equal or better than the price level of any of the Supplier clients. Req 147 PRICE LEVEL: In case the price level is lowered for any other Supplier client, the Supplier will lower the Telefonica price to the best client price level. Req 148 PRICE LEVEL: The price level agreed for each step is MAXIMUM PRICES. The Supplier shall accommodate Comment
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Id # Requirement and lower these prices if the market requires in this way. If at one single purchase order negotiation, the price level is modified, then this new price level will be accepted as maximum for the next Telefonica needs. Req 149 SERVICE dedicated Telefonica Req 150 FUNCTIONALITY: Telefonica will have at least 1 year of exclusivity of the development and integration of the Supplier BASIC HOME STATION for the specification described in this RFQ. Req 151 The Supplier agrees that Telefonica , if so decided, may incorporate the product using their own branding, ie the Supplier delivers to Telefonica in white brand SUPPORT: resources The for Supplier service will assigned for Comment
the
support
conditions. Req 152 FUNCTIONALITY: Supplier shall take into account and develop in the Supplier product roadmap all
functionalities or changes that Telefonica requires. For this, Telefonica will provide as input any future functional requirement or change requirement and the Supplier shall provide a date and version roadmap where this change will be developed. Req 153 FUNCTIONALITY: Supplier shall offer Telefonica to be Beta tester in next releases of the product, having access in advance of the new functionality or changes that this new release of the product has.
8.10.
Id # Req 154
TELEFONICA Policies
Requirement Ethical conduct Comply with all laws, rules and regulatory obligations. Compete fairly in our markets, being honest and trustworthy in all our dealings and keep the commitments we make. Not offer or accept gifts, hospitality, bribes or other inducements, which encourage or reward a decision. We will report and record any gifts. Avoid or declare conflicts of interest that may lead (or be seen to lead) to divided personal loyalties. Not seek gain for others or ourselves through misuse of our position within TELEFONICA . Respect the principles of the UN Universal Declaration of Comment
The Supplier will adhere to the TELEFONICA Business Principles policy. Summary details follow:
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Human Rights and the International Labour Organisation declarations. Req 155 Employees Aim to treat everyone fairly, and impartially, without prejudice regardless of race, colour, nationality, ethnic or national origins, religion or religious affiliation, gender, gender status, sexual orientation, marital status, age, disability or caring responsibilities. Not tolerate harassment in any form. Not use any form of forced or child labour. Engender a zero tolerance culture to injury and ill health arising from, or associated with, the work activity. Req 156 Environment Support and follow operational policies that minimise our impact on the environment. Req 157 Internal control and risks Regularly assess the risks to our business and our people and ensure that appropriate controls are in place to manage them. Ensure that business records are prepared accurately and reliably and that expenditure is suitably authorised and approved. Always strive for excellence. Req 158 Information Protect the confidentiality of company, personal and customer information. Ensure privacy of communications - it is basic to our business, from a legal stance and because the public trusts our integrity. Req 159 Assets Protect our physical, financial and intellectual assets. Ensure company assets are not used for personal benefit and will not allow them to be sold, loaned, or given away without proper authorisation. Req 160 Health and safety Care for the health and safety of each other, our customers and the communities in which we operate. Disclose any information about our products and services that demonstrates they breach the required safety standards.
9. Extra Quotation
It shall be provided extra quotation to fulfil the requirement A_TR-PHLRQ-WILAN-002 of the Technical
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Requirements document
Cod A_TR-PHLRQ-WILAN-002 Description It shall be evaluated and informed cost impacts for implementing 4dBi antennas with Tx between 20 and 30 dBm and at least 100 mW with a range of 100m. Ctg. M Operator (Applicable OB) ColTel
page 58 from 59
10. Schedules
Schedule 1 Intent to Respond
Schedule 2.1 - TELEFONICA Purchasing Terms and Conditions
Telefonica Terms and MCT.NI.021 General Conditions conditions for the provision of services to Telefonica.pdf
Schedule 3 Telefonica E-commerce Platform
Schedule 4 - Environmental Declaration Questionnaire
Environmental Declaration Questionnaire
Schedule 5 Basic Home Station Price Book
BHS_ADSL2_Price_B ook.xlsx
Schedule 6 Telefonica Global Sourcing Service Agreement
TGS SERVICE AGREEMENT
Schedule 7 Telefonica Global Sourcing Vendor Presentation
TGS_Vendors_Prese ntation
Schedule 8 Sample Delivery: Procedure and Configuration
Samples_Configurati on
Schedule 9 Q&As template
Questions and Answers List.xltx
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- Telefonica -

VENDOR SELECTION PROCESS FOR BASIC HOME STATION

[INSERT COMPANY NAME HERE]

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

1.1. 1.2. 1.3. 1.4. 1.5. 1.6. 1.7. 1.8.

Non Functional Considerations .................................................................................. 14

Functional Requirements ........................................................................................... 14

3.1. 3.2. 3.3. 3.4. 3.5. 3.6. 3.7. 3.8. 3.9.

Technical Requirements ............................................................................................ 30

4.1. 4.2. 4.3.

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

Extra Quotation .......................................................................................................... 57

10. Schedules .................................................................................................................. 59

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

Basic Home Station Overview

General Proposal Instructions

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

Telefonica Ethical Procurement Policy

Environmental Procurement Policy 1.5.1. Telefonica Environmental Procurement Policy

RFP Vendor Selection Basic Home Station

Error! Reference source not found.

Section 10: Schedules

Guidelines and schedule

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

Commercial and General Questions:

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

user interface he/she is identify

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

3.2.2. User Interface

3.2.3. Local Interface

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

3.2.4. Technical/Maintenance interface access

3.2.5. Welcome and configuration Wizard

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION

Note: this map is only a reference for the Business units

3.2.6. Configuration Interface

Note: this map is only a reference for the Business units

RFP Vendor Selection Basic Home Station

VENDOR SELECTION FOR BASIC HOME STATION