What is the ProInventory Tool?

Environm ent

All Supported Operating Systems Progress 9.1D Progress 9.1E OpenEdge 10.X OpenEdge 11.X What is the ProInventory Tool? Is there a tool that can gather System & Progress-related information from a customer's site? Where can I find ProInventory? Where is the ProInventory software located? What is operating systems minimum supported for Proinventory?

Question/Problem Description

Clarifying Inform ation Error Message Defect/Enhancem ent Num ber Cause Resolution

The proinventory tool is designed to assist Progress Software Customer Support in collecting information that will be used to analyze, diagnose and correct configuration issues that may arise when operating Progress (OpenEdge) Software products. Proinventory tool polls the current machine for information regarding the Operating System, hardware, Progress (OpenEdge) installation and configuration information. Proinventory accomplishes this task by creating log files that contain the following information: (The files listed below are default files that are obtained by proinventory). See the README file with the tool for more options to collect additional information as needed. conmgr.properties.<version> - conmgr.properties file for a specific release of the product. DynInfo<version>.log - Dynamics configuration information (available with proinventory version 2.0) Environment.log - environment variables. Progress registry settings. (for Windows platforms). ProCfg<version>.log - information in progress.cfg, and installd.ini if available. ProInstall<version>.log - list of files installed by Progress. (On Unix platforms, this list contains permissions as well as owner and group associated with files). Properties<verison>.log - contains validation information associated with the ubroker.properties and conmgr.properties file, and includes the startup.pf file and as.pf file. Security<version>.log - lists certificate information as well as keystore entries. (available with proinventory version 2.0) SysInfo.log - OS-specific system information including devices, disk space, process listing etc. ubroker.properties.<version> - ubroker.properties file for a specific release of the product. Versions.log - OS version, Progress versions, Java versions. OCX and DLL versions for Windows only

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There currently are two versions of the proinventory utility: 1.3 and 2.0. If you experience a problem with a version (1.3 or 2.0) of the utility, please contact Progress Software Customer Support so a defect may be reported regarding the issue. Please then try the other version of the tool as a possible workaround. The proinventory tool is packaged into a .tar or .zip file (depending on the platform). A readme.txt file is also included in the tar or zip file that contains specific instructions for running the tool. Proinventory can be downloaded from the following links. The filename indicates the platform a specific download is meant for. ProInventory 1.3: http://download.progress.com/open/proinventory/proinv13/proinv13_aix.tar http://download.progress.com/open/proinventory/proinv13/proinv13_alphaosf.tar http://download.progress.com/open/proinventory/proinv13/proinv13_hpux1132.tar http://download.progress.com/open/proinventory/proinv13/proinv13_hpux1164.tar http://download.progress.com/open/proinventory/proinv13/proinv13_linuxx86.tar http://download.progress.com/open/proinventory/proinv13/proinv13_nt.zip http://download.progress.com/open/proinventory/proinv13/proinv13_solaris.tar http://download.progress.com/open/proinventory/proinv13/proinv13_solaris64.tar http://download.progress.com/open/proinventory/proinv13/proinv13_solarisx86.tar http://download.progress.com/open/proinventory/proinv13/proinv13_unix486v4.tar ProInventory 2.0: http://download.progress.com/open/proinventory/proinv20/proinv20_aix.tar http://download.progress.com/open/proinventory/proinv20/proinv20_aix64.tar http://download.progress.com/open/proinventory/proinv20/proinv20_alphaosf.tar http://download.progress.com/open/proinventory/proinv20/proinv20_hpux1132.tar http://download.progress.com/open/proinventory/proinv20/proinv20_hpux1164.tar http://download.progress.com/open/proinventory/proinv20/proinv20_linuxx86.tar http://download.progress.com/open/proinventory/proinv20/proinv20_nt.zip http://download.progress.com/open/proinventory/proinv20/proinv20_solaris.tar http://download.progress.com/open/proinventory/proinv20/proinv20_solaris64.tar http://download.progress.com/open/proinventory/proinv20/proinv20_unix486v4.tar

Workaround Notes

References to Written Documentation: Progress Solutions: P115443, "How to install Proinventory" P115442, "How to run / execute ProInventory Version 2.0?" P164787, "How to run / execute ProInventory Version 1.3?"

Attachm ent Disclaim er

The origins of the information on this site may be internal or external to Progress Software Corporation (Progress). Progress Software Corporation makes all reasonable efforts to verify this information. However, the information provided is for your information only. Progress Software Corporation makes no explicit or implied claims to the validity of this information. Any sample code provided on this site is not supported under any Progress support program or service. The sample code is provided on an "AS IS" basis. Progress makes no warranties, express or implied, and disclaims all implied warranties including, without limitation, the implied warranties of merchantability or of fitness for a particular purpose. The entire risk arising out of the use or performance of the sample code is borne by the user. In no event shall Progress, its employees, or anyone else involved in the creation, production, or delivery of the code be liable for any damages whatsoever (including, without limitation, damages for

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loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the sample code, even if Progress has been advised of the possibility of such damages.

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