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14871: Acronis True Image Home 2011 Cleanup Utility

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C reated - Sep 28, 2010; Updated - Jul 28, 2011

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The utility removes Acronis True Image Home 2011 and its components from Windows This article applies to: Acronis True Image Home 2011 Acronis True Image Home 2011 Plus Pack (!) This tool is not compatible w ith Acronis True Image Home 2010.

Introduction
Acronis True Image Home 2011 can be removed via Add or Remove programs (Start -> Control Panel) for Window s XP or Program and Features (Start -> Control Panel) for Window s Vista and Window s 7. If the product fails to be removed using this w ay, then the special Acronis True Image Home 2011 Cleanup Utility can be used to uninstall it. Required components Acronis True Image Home 2011 Cleanup Utility uses one additional component: DevCon - command-line utility that is an alternative to the W indow s Device Manager. This utility is required to remove Acronis traces from Device Manager. Read more in Microsoft Know ledge Base Article 311272. If there is no DevCon in the system, you can dow nload it from Microsoft Know ledge Base Article 311272, and place it in Windows\system32 . (!) For 64-bit operating systems DevCon needs to be copied to Windows\SysWOW64 . Or you can just run Acronis True Image Home 2011 Cleanup Utility, and it w ill offer to remove Acronis True Image Backup Archive Explorer manually using the steps described in the article Removing Acronis Backup Archive Explorer.

Solution
(!) If you have Acronis Startup Recovery Manager activated, please deactivate it before using the Acronis True Image Home 2011 Cleanup Utility: 1. Click Tools & Utilities -> Acronis Startup Recovery Manager:

2. Click Deactivate:

(!) The utility does not remove Acronis Secure Zone. If you have Acronis Secure Zone, please remove before using the Acronis True Image Home 2011 Cleanup Utility: 1. Click Tools & Utilities -> Acronis Secure Zone:

2. Select Remove:

(!) If you have Window s 7 and W indow s integration enabled to substitute the Windows Backup and Restore feature with Acronis True Image Home 2011 backups, please disable the integration in the product first. See Acronis True Image Home 2011: Window s Integration. (!) If you have other Acronis products installed, the utility will damage their installation. 1. Dow nload Acronis True Image Home 2011 Cleanup Utility, unpack and run it:

2. Please choose to delete all Acronis products from the system - type Y and hit Enter:

If you receive a W inZip message, just click Close:

3. You w ill be asked to close Window s Explorer instances since this is necessary to remove the tishell.dll and timounter.dll Acronis files, which interact w ith explorer.exe - type Y and hit Enter:

4. You w ill be also asked to reboot the system to complete the uninstallation. You can reboot the system later:

(!) After using Cleanup Utility, it is strongly recommended not to reboot the machine, go to Start -> Run -> regedit , and verify that there are no snapman* , tdrpman* , timounter strings in the follow ing keys: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E967-E325-11CE-BFC1-08002BE10318} -> UpperFilters and LowerFilters HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{71A27CDD-812A-11D0-BEC7-08002BE2092F} -> UpperFilters and LowerFilters If there are, please remove them. Then you can reboot the machine.

More information
(!) Make sure that you use the correct Acronis Cleanup Utility for the product that you have. Using incorrect Acronis Cleanup Utility may lead to unpredictable results. See also:

Acronis Backup & Recovery 10 Cleanup Utility Acronis True Image Echo Cleanup Utility Acronis Disk Director 11 Home Cleanup Utility

Files / Downloads: trueimagehomecleanup.zip (format ZIP / 3 MB)

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