Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

QUEZON CITY CAMPUS Tel no. 428-91-44

On-the-Job Training Portfolio

College of Technology Diploma in Office Management Technology with specialization in Medical Office Practicum II
Marbie Louise D. Pajares TRAINEE

Republic of the Philippines

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

QUEZON CITY CAMPUS Tel no. 428-91-44

A NARRATIVE REPORT ON THE JOB TRAINING UNDERTAKEN AT

PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL

A Report Submitted to the Faculty of COLLEGE OF TECHNOLOGY Polytechnic University of the Philippines Quezon City Campus

In Partial Fulfillment of the Requirements for the Diploma in Office Management Technology Medical Office Practicum

MARBIE LOUISE D. PAJARES Name of Student June 8, 2013 Date Submitted

2x 2 formal Picture (corporate)

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Vision Clearing the paths while laying new foundations to transform the Polytechnic University of the Philippines into an epistemic community. Mission Reflective of the great emphasis being given by the country's leadership aimed at providing appropriate attention to the alleviation of the plight of the poor, the development of the citizens, and of the national economy to become globally competitive, the University shall commit its academic resources and manpower to achieve its goals through: 1. Provision of undergraduate and graduate education which meet international standards of quality and excellence; 2. Generation and transmission of knowledge in the broad range of disciplines relevant and responsive to the dynamically changing domestic and international environment; 3. Provision of more equitable access to higher education opportunities to deserving and qualified Filipinos; and 4. Optimization, through efficiency and effectiveness, of social, institutional, and individual returns and benefits derived from the utilization of higher education resources. Philosophy As a state university, the Polytechnic University of the Philippines believes that: Education is an instrument for the development of the citizenry and for the enhancement of nation building; Meaningful growth and transformation of the country are best achieved in an atmosphere of brotherhood, peace, freedom, justice and a nationalist-oriented education imbued with the spirit of humanist internationalism. Strategic Objective: 8-Point Agenda: 1. Pursuing Academic Excellence through Disciplinal Integrity. 2. Embedding a Culture of Research 3. Insuring Transparency and Participatoriness in Giving Rewards and Sanctions 4. Modernizing and Upgrading of Physical Facilities, Equipment, Library, and Campus Development 5. Academic Freedom 6. Institutionalizing Civil Society Engagement and Involved Extension Service Program 7. Assuring Transparency in Fiscal Responsibility 8. Assessing Institutional Processes and Reviewing Critically and Rationally the Organization Shared Values God-Fearing Love for Humanity and Democracy Collegiality Integrity and Credibility Transparency and Accountability Passion for Learning Humanist Internationalism

OJT PORTFOLIO

I. ACKNOWLEDGMENT First of all, I would like to thank the AFPMC for introducing and referring us to the PNPGH, because of them, we find our summer OJT and we get a great experience in PNPGH. Having a great experience in PNPGH is not enough without our supervisors.

I would like to acknowledge first Police Senior Inspector June Christy Manga for allowing us to have our OJT in their office. And for guiding us while Im in my work. And to Police Officer 3 Edison Balaan for some knowledge that we learn without handling a book, and he is so very talkative about his experience in his job, family, childhood, college life, and, and many more.

II. INTRODUCTION Before we came at PNPGH, there are struggles that we encountered. We are expecting to have our OJT at AFPMC but our luck is not there, they say that we need an affiliation letter before we conduct an OJT to them, but our question is, HOW? Affiliation letter is a four months process before your OJT, and were working on it with Professor Morales, and we intend to have our third year OJT to them.

In Philippine National Police General Hospital, I started to work April 22, 2013 until May 31, 2013. Ive learn many things while Im taking my OJT inside the hospital, .

OJT PORTFOLIO III. COMPANY PROFILE Name of Company: PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL Address: CAMP CRAME, QUEZON CITY Contact Number: PO1 Kenneth Mar Mangantulao Contact Person: 09433286019 Department/Division/Section: MEDICAL RECORD and OUT PATIENT Inclusive Dates of Training: APRIL 22, 2013 TO MAY 31, 2013

Company Vision, Mission, and Values:

Mission To provide an excellent, service-oriented health care system to PNP personnel and their dependents, PNP retirees and authorized civilians through caring and highly competent professionals.

Vision Our vision is to be a CENTER OF EXELLENCE in health care services with the support of government and non-government organizations in the line with PNP integrated transformation program.

OJT PORTFOLIO Pictures of the Company (physical structures)

OJT PORTFOLIO IV. OBSERVATIONS IN THE COMPANY What I have observed at PNP General Hospital are the employees (NUP - Non-Uniformed Personnel and Police) assigned in the Out Patient Department, they have a long patience in random patients attitude, most of all, the police patients are so bossy and they are angry at all time. And thats what weve not just observed, we also adopt and learn how to have a long patience too. The strength and challenges of this company is that they have more patients everyday and most of the time, they are all angry, and we need to sustain and reserve our patience in patients I think the best practice of this company is to get more employees, and that is for them also, to be more fast and reliable work force. My over-all observation in Out Patient Department is the transaction of the charts are very slow to send in different departments of the hospital, and another, we did not receive the charts on time, so, we hard to find the charts of the patient, most of them if they are a follow up check up. V. PERIODIC REPORTS (daily, weekly, monthly) What we do daily are the following: Assisting patients about their charts Making a Hospital IDs Encoding and Indexing What we do weekly are the following: Every Friday, we are close at 9am to 1pm, because the all doctors have a conference weekly, so we do not entertain patients at 9am and we will resume at 1pm What we do monthly are the following: Every two months we have a conference about Medical Record Section, Out Patient Department and Admitting department concerns and problems to talk about. During my whole training in Philippine National police General Hospital, I think the problems that I have encountered is the unallocated charts, misplace charts, loose sheets, when patient bring their own chart at home, when doctor holds the patients Chart, wrong terminal number upon update, wrong stapled chart and many more...

VI. SUMMARY OF ACTIVITIES (Weekly)

OJT PORTFOLIO

Tasks performed were based on the diary checked and uploaded Date Checked by the adviser: PROF. SHERYL MORALES
Month: April The following tasks were performed: Month: May The following tasks were performed:

(Weekly) Week No. 1 Date: 04/22/13 Time In: 8AM Time Out: 5PM -Making Hospital IDs -Assisting patients and Hours Spent: 8HOURS patients concern Date: 04/23/13 -Distributing charts in Time In: 8AM different departments Time Out: 5PM -Encoding patients Hours Spent: 8HOURS terminal number Date: 04/24/13 -Giving birth certificates Time In: 8AM and then we log in to Log Book Time Out: 5PM -Indexing patients Hours Spent: 8HOURS terminal number Date: 04/25/13 -Returning back the Time In: 8AM Time Out: 5PM patients chart at the right place. (cabinet) Hours Spent: 8HOURS -Getting their chart Date: 04/26/13 when they need it Time In: 8AM -Updating charts Time Out: 5PM before check up Hours Spent: 8HOURS Week No. 2 Date: 04/29/13 Time In: 8AM Time Out: 5PM -Making Hospital IDs -Assisting patients and Hours Spent: 8HOURS patients concern Date: 04/30/13 -Distributing charts in Time In: 8AM different departments Time Out: 5PM -Encoding patients Hours Spent: 8HOURS terminal number Date: 05/01/13 -Giving birth certificates and then we log in to Log Book HOLIDAY-LABOR DAY -Indexing patients terminal number Date: 05/02/13 -Returning back the Time In: 8AM Time Out: 5PM patients chart at the right place. (cabinet) Hours Spent: 8HOURS -Getting their chart Date: 05/03/13 when they need it Time In: 8AM -Updating charts Time Out: 5PM before check up Hours Spent: 8HOURS

(Weekly) Week No. 3 Date: 05/06/13 Time In: 8AM Time Out: 5PM -Making Hospital IDs -Assisting patients and Hours Spent: 8HOURS patients concern Date: 05/07/13 -Distributing charts in Time In: 8AM different departments Time Out: 5PM -Encoding patients Hours Spent: 8HOURS terminal number Date: 05/08/13 -Giving birth certificates Time In: 8AM and then we log in to Log Book Time Out: 5PM -Indexing patients Hours Spent: 8HOURS terminal number Date: 05/09/13 -Returning back the Time In: 8AM Time Out: 5PM patients chart at the right place. (cabinet) Hours Spent: 8HOURS -Getting their chart Date: 05/10/13 when they need it Time In: 8AM -Updating charts Time Out: 5PM before check up Hours Spent: 8HOURS Week No. 4 Date: 05/13/13 HOLIDAYMIDTERM VOTING Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: 05/14/13 8AM 5PM 8HOURS 05/15/13 8AM 5PM 8HOURS 05/16/13 8AM 5PM 8HOURS 05/17/13 8AM 5PM 8HOURS -Making Hospital IDs -Assisting patients and patients concern -Distributing charts in different departments -Encoding patients terminal number -Giving birth certificates and then we log in to Log Book -Indexing patients terminal number -Returning back the patients chart at the right place. (cabinet) -Getting their chart when they need it -Updating charts before check up

Total no. of hours:144 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013
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VI. SUMMARY OF ACTIVITIES (Weekly)

OJT PORTFOLIO

Tasks performed were based on the diary checked and uploaded Date Checked by the adviser: PROF. SHERYL MORALES
Month: May The following tasks were performed: Month: _________________ Week No. 3 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Week No. 4 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: The following tasks were performed: (Weekly)

(Weekly) Week No. 1 Date: 05/20/13 Time In: 8AM Time Out: 5PM -Making Hospital IDs -Assisting patients and Hours Spent: 8HOURS patients concern Date: 05/21/13 -Distributing charts in Time In: 8AM different departments Time Out: 5PM -Encoding patients Hours Spent: 8HOURS terminal number Date: 05/22/13 -Giving birth certificates Time In: 8AM and then we log in to Log Book Time Out: 5PM -Indexing patients Hours Spent: 8HOURS terminal number Date: 05/23/13 -Returning back the Time In: 8AM Time Out: 5PM patients chart at the right place. (cabinet) Hours Spent: 8HOURS -Getting their chart Date: 05/24/13 when they need it Time In: 8AM -Updating charts Time Out: 5PM before check up Hours Spent: 8HOURS Week No. 2 Date: 05/27/13 Time In: 8AM Time Out: 5PM -Making Hospital IDs -Assisting patients and Hours Spent: 8HOURS patients concern Date: 05/28/13 -Distributing charts in Time In: 8AM different departments Time Out: 5PM -Encoding patients Hours Spent: 8HOURS terminal number Date: 05/29/13 -Giving birth certificates Time In: 8AM and then we log in to Log Book Time Out: 5PM -Indexing patients Hours Spent: 8HOURS terminal number Date: 05/30/13 -Returning back the Time In: 8AM Time Out: 5PM patients chart at the right place. (cabinet) Hours Spent: 8HOURS -Getting their chart Date: 05/31/13 when they need it Time In: 8AM -Updating charts Time Out: 5PM before check up Hours Spent: 8HOURS

Total no. of hours:224 Signed by the Supervisor: PCINSP JUNE CHRISTY MANGA Date: June 3, 2013
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VI. SUMMARY OF ACTIVITIES (Weekly)

OJT PORTFOLIO

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Tasks performed were based on the diary checked and uploaded Date Checked by the adviser:________________________
Month: _________________ Week No. 1 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Week No. 2 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: The following tasks were performed: (Weekly) Month: _________________ Week No. 3 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Week No. 4 Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: Time In: Time Out: Hours Spent: Date: The following tasks were performed: (Weekly)

Total no. of hours ________Signed by the Supervisor:__________________________ Date: _______

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OJT PORTFOLIO VII. SELF-ASSESSMENT A. Skills and current technology learned/enforced:

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I learned how to interact with different people, with a different personalities and attitudes. In our office, I can identify whos lying, like for example, when they say that they have no hospital number (Terminal Number) at all, we check it to the computer and when I found it, I jot it down on a piece of paper, and I will say to the patient that you all ready have a hospital number, then I will give to him/her the piece of paper with a hospital number and I will ask him/her to keep it because that is a life time hospital number in this hospital only.

B. Equipment, tools, testing apparatus handled (software's used included)

Nothings new, Microsoft Office 2007, Word, Excel, Power Point and Publisher.

C. Strong points versus weak points

My Strong points when I can find all the charts of the patients, I can move fast, so I can find more patients charts but my weak points is, then the chart of the patient cannot find at the right place, the process became slow, because I will Search it in to the late submitted charts that is not arrange by terminal number, so I will use ONE BY ONE searching to find the patients chart. Another, my weak points is, when Im logging in the charts on the log book, why? Because Im too slow to write, most especially if the word is unfamiliar. For instance, I will write his or her name upon update, weve all know that in our new era, there is more types of name. but I can distribute fast the charts in different Clinic after I log it in, and thats my strong points

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OJT PORTFOLIO VII. SELF-ASSESSMENT D. Best experiences on the job:

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On my last OJT at Convergys, its like Im in a high class company, we are not require to rush. One time I did this, if we need to photocopy the paper, we can, if I mistake 500 times, I can do it all over again to make a perfect copy. were inviting to join in there Movie Day, Team Building, they are giving us a jacket of the company, mugs, pins, ID holder, ID lace, company T-Shirt, Etcetera. You will feel like youre a part of the company and I also have my OJT allowance, But in Philippine National Police General Hospital, they have no freebees at all, and when youre in work or office hours, youre require to move fast, because there are more patients to come and you need more patience...

E. Evidence of Background preparation: Faults committed (its causes and suggestion given by the supervisor) ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ ________________________________________________________________________ Personal relationship (integration with the company, attendance and punctuality, and commitment) Comment from co-worker (at least 3 person) Person 1: ______________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ Signature over printed name: _____________________________________ Person 2: ______________________________________________________________ _______________________________________________________________________ _______________________________________________________________________ Signature over printed name: _____________________________________ Person 3 : _____________________________________________________________ _______________________________________________________________________ _______________________________________________________________________
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OJT PORTFOLIO VIII. APPENDICES (please attached) A. Curriculum Vitae ___________________________________________________________________________

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MARBIE LOUISE D. PAJARES

Diploma in Office Management Technology with Specialization in Medical Office Management mpmarbie@hotmail.com 09488721409/09122664133/09277716759

EDUCATIONAL BACKGROUND:
Tertiary: POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Diploma in Office Management Technology with Specialization in Medical Office Management Don Fabian St. Brgy. Commonwealth Quezon City 2011 - Present COMMONWEALTH HIGH SCHOOL Ecols St. Brgy. Commonwealth Quezon City 2007 2011 MANUEL L. QUEZON ELEMENTARY SCHOOL M.R.B. Compound Pilot St. Brgy. Commonwealth Quezon City --2001 - 2007

Secondary:

Primary:

ON THE JOB TRAINING:

CONVERGYS PHILIPPINES SERVICES CORPORATION HUMAN RESOURCES DEPARTMENT Convergys Building 2ndFloor, 46 Diliman Commercial Centre Don Mariano Marcos Ave., Diliman, Quezon City April 13, 2012 June 11, 2012 (300 Hours) PHILIPPINE NATIONAL POLICE GENERAL HOSPITAL MEDICAL RECORD SECTION OUT PATIENT DEPARTMENT Camp Crame, Quezon City April 22, 2013 June 14, 2013 (300 Hours)

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OJT PORTFOLIO VIII. APPENDICES (please attached) A. Curriculum Vitae ___________________________________________________________________________

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VOLUNTEER:
HEAL-OM FESTIVAL Volunteer Staff WhiteSpace, 2134 Chino Roses Ave. Ext., Makati City October 14, 2012 MILLION VOLUNTEER RUN RED CROSS Runner Quezon Memorial Circle, Quezon City February 10, 2013

SEMINARS ATTENDENDED:
LECTURE PRESENTATION Discussion: Dengue and Leptospirosis Treatment and Prevention October 4, 2012 SOFTWARE FREEDOM DAY 2012 Topics: *Ubuntu Operating System *Web browsing Using Mozilla Firefox *Google Applications *Free Open Source Software in School Today and Programming Softwares September 15, 2012 MICROSOFT SEMINAR Discussion: X box Kinect, Windows 8 Operating System, and Windows Application December 2, 2012 SOFTWARE FREEDOM DAY 2011 Theme: ANIMATION meets FOSS: A Social Impact in Todays WORLD September 17, 2011 CAREER SUCCESS BEGINS NOW Topics: Employees Behaviours August 31, 2011

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OJT PORTFOLIO VIII. APPENDICES (please attached) A. Curriculum Vitae ___________________________________________________________________________

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PERSONAL INFORMATION:
Sex: Male Civil Status: Single Age: 17 years Old Birth date: April 4, 1995 Place of Birth: Quezon City Religion: Catholic Height: 54 Weight: 55 klg. HomeAddress: 107 Odigal St. Brgy. Commonwealth, Quezon City

CHARACTER REFERENCE: Mayumi Rose J. Zuiga Convergys Philippines Services Corporation Human Resources Specialist 09154263754 Edison Balaan Philippine National Police General Hospital Job Position Contact No.

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OJT PORTFOLIO VIII. APPENDICES (please attached) B. OJT Endorsement Letter

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OJT PORTFOLIO VIII. APPENDICES (please attached) C. OJT Training Memorandum

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OJT PORTFOLIO VIII. APPENDICES (please attached) D. Monthly Task Performance Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) D. Monthly Task Performance Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) D. Monthly Task Performance Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) D. Monthly Task Performance Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) D. Monthly Task Performance Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) F. Final Evaluation Sheet

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OJT PORTFOLIO VIII. APPENDICES (please attached) E. Trainees Personal Data

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OJT PORTFOLIO VIII. APPENDICES (please attached) G. Copy Certificate of Completion

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OJT PORTFOLIO VIII. APPENDICES (please attached) J. Facilities, equipment, Tools handled (pictures)

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NONE

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OJT PORTFOLIO VIII. APPENDICES (please attached) K. OJT photos (minimum size 3R)
Note: photo printed only (printing from CIS not allowed)

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OJT PORTFOLIO VIII. APPENDICES (please attached)

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M. URL of you blog/s Which includes your resume and weekly diaries checked

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