PCOS Technical Support Manual Ver - 1 - 0

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.
Contents
THE PCOS SYSTEM Chapter 1: Parts and Specification of PCOS Front and Side View. Rear and Bottom View Other Components and Peripherals of PCOS Installation of Peripherals. Back-up Battery .. Ballot Box Mounting Changing the Thermal Paper. Chapter 2: Final Testing and Sealing Activities . PCOS Kit Reception .................. Installation.. Access to the PCOS Main Menu Run diagnostics Open voting .. Initialization Voting Process Close Voting .. Generate 8 copies of ERs .. Transmission . Re-zero of polls Shutdown and Sealing .. Chapter 3: Election Day Activities .. Access to the PCOS Main Menu Open Voting Initialization . Election Proper .. Close Voting Generate 8 copies of ERs .. Transmission Printing of 22 Copies Printing Statistic Report .. Automatic Back-up . 3 4-6 4-5 6 7-9 10 11-13 14-15 16-17 18 19 20-21 22-25 26-32 33 33-34 34 35-36 37-38 38-39 40-41 42 43 44-47 49 48-49 50-51 52-53 54-55 56-58 58-59 60 61
Protecting the sanctity of the ballot since 1940
Page 1 of 98
PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0
Chapter 4: Manual Task . Re-Transmit Result . Printing of 22 ERs .. Printing of Statistic Report .. Printing of Audit Log Report .. Back-up and Protect .. Shutdown and Packing . Shutdown and Sealing .. Installing the PCOS Modem via GPRS connection (Globe/Smart/Sun) Voting Process Handling Error .. Technical Support Services and Contingency Procedures .. PCOS Supervisors Final Testing and Sealing Protocol . PCOS Supervisors Election Day Protocol . PCOS Technical Support Final Testing and Sealing Protocol PCOS Technical Support Election Day Protocol
62 62 63-64 65 66 67 68 68-69 70-74 75-76 77-86 87-88 89-90 91-94 95-98
Page 2 of 98
THE PCOS SYSTEMS
Precinct Count Optical Scanner (PCOS) is a ballot counting machine used with ballot box. The system is designed to scan marked paper ballots, interpret the voter marks, tabulate each vote, generate reports, transmit the results and store each ballot image.
Page 3 of 98
Page 4 of 98
Page 5 of 98
Page 6 of 98
Page 7 of 98
Page 8 of 98
Page 9 of 98
Page 10 of 98
Page 11 of 98
Page 12 of 98
Page 13 of 98
Page 14 of 98
Page 15 of 98
Page 16 of 98
Page 17 of 98
Page 18 of 98
Page 19 of 98
Page 20 of 98
Page 21 of 98
Page 22 of 98
PIN ACCEPTED
Page 23 of 98
Page 24 of 98
Page 25 of 98
Page 26 of 98
Page 27 of 98
Page 28 of 98
Page 29 of 98
Page 30 of 98
Page 31 of 98
Page 32 of 98
Page 33 of 98
Page 34 of 98
Page 35 of 98
Page 36 of 98
Page 37 of 98
Page 38 of 98
Page 39 of 98
Page 40 of 98
Page 41 of 98
Page 42 of 98
Checklist of contents of the box PCOS machine and its power adaptor Thirteen (13) rolls of official thermal paper Three (3) security PINS of the BEI; One (1) PIN for Re-Zeroing which shall remain in the PCOS Box Modem/BGAN, if any; and Two (2) copies of the minutes.
Page 43 of 98
Page 44 of 98
Page 45 of 98
Page 46 of 98
Page 47 of 98
Page 48 of 98
Page 49 of 98
Page 50 of 98
Page 51 of 98
Page 52 of 98
Page 53 of 98
Page 54 of 98
Page 55 of 98
Page 56 of 98
Page 57 of 98
Page 58 of 98
Page 59 of 98
Page 60 of 98
Page 61 of 98
Page 62 of 98
Page 63 of 98
Page 64 of 98
Page 65 of 98
Page 66 of 98
Page 67 of 98
Page 68 of 98
Page 69 of 98
PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0 Installing the PCOS Modem via GPRS connection (Globe/Smart/SUN)
1. Screw the antenna into the right side of the PCOS modem. 2. For best performance, align the antenna to point straight up.
3. Insert the provided SIM card to the SIM card slot of the PCOS modem. When inserting the SIM car d, the logo should be on top and t he cut -off corner should come in first
4. Connect the PCOS modem cable to the PCOS modem transmission port.
5. Open the cover of the PCOS transmission port. 6. Connect the other end of the PCOS modem cable to the PCOS machine transmission port.
Page 70 of 98
PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0 Installing the PCOS Modem to BGAN
1. Connect the one end of the network cable (UTP) to the Ethernet port of the PCOS modem 3. Connect the PCOS modem cable to the
2. Connect the other end of t he network cable (UTP) to the Ether net Port of the BGAN.
PCOS modem Data port.
4. Connect the other end of the PCOS modem cable to the PCOS machine Ether net port.
Page 71 of 98
Installing the BGAN:

1. Unpack the BGAN and other accessories From the box. Connect the 2 -pin power cord to the AC /DC power Adaptor 2. Connect the 2 -pin cord to an AC wall Outlet.
3. Connect the other end of the AC /DC power Adaptor to t he BGAN power Socket
4. Connect the other end of the network cable (UTP cable ) to t he BGAN Ether net port .
5. Connect the other end of the network cable (UTP cable ) to the PCOS Modem Ether net port .
6. Connect the PCOS modem cable to the PCOS modem Data port.
Page 72 of 98
7. Connect the other end of the PCOS modem cable to the PCOS machine Ether net port .
8. Place the BGAN an outdoor location Facing the sky 9. Press and hold the On/Off switch for about 3 seconds
10. The wideye logo will display on the LCD
11. The following message displays in the screen. Use the UP /DOWN buttons to select NO . Use the Enter button located at
the right of the UP button to confirm selection.
12. BGAN
performs GPS automatically.
acquisition
13. New GPS fix in the LCD displays for 2 seconds after GPS acquisition.
14. LCD displays new estimated azimuth direction and elevation angle t hat t he BGAN should point. A -GPS -indicator displays to indicate that a New GP S coordinate is in use .
15. Press Enter button and the LCD will show the signal strength bar.
Page 73 of 98
16. BGAN is now in Antenna Pointing state . Point the antenna on the given direction and elevation by using the compass . Example : Direction 1 2 1 ESE Elevation: 6 0 By using the compass, face yourself to North then turn clockwise to 1 2 1 going to East Southeast (ESE) . Point the antenna on that direction and elevate (tilt) at 6 0 . For an accept able signal to start, mini mum signal strength of 4 5 dBHz is required. 17. Press the Enter key when the maximum signal strength is obtained.
18. BGAN will start registration with the network.
19. When registration is successful, the service provider name will be displayed.
Page 74 of 98
Voting Process Handling Error
Page 75 of 98
Page 76 of 98
Technical Support Services and Contingency Procedures

PCOS ERROR/PROBLEM
1. Unable to power-up /Defective power adaptor/ Defective power supply
DESCRIPTIONS
ACTION TAKEN/SOLUTION
PCOS does not power ON even The BEI shall perform the if the power adaptor/power following or may ask the supply is properly connected. assistance of the PCOS Technical Support : a. Verify AC power supply on wall receptacle and/or extension cord if applicable. b. Unplug AC power cord from wall outlet and plug in again. c. Disconnect AC from rear of PCOS, wait 10 seconds, then reconnect.
d. Connect backup battery. e. Press power restart button on rear of PCOS. If the problem persists, the BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representatives who will ensure that the contingency is delivered to the polling center. 2. Start-up Failure PCOS does not continue or completed the start-up process. This may also because of corrupted CFcard/LCD freezes at Validating Election Files or PCOS keeps rebooting. The BEI shall refer the matter to the PCOS Technical Support assigned in the Polling Center who shall in turn inform the EO or his representative who will ensure that the
Page 77 of 98

contingency is delivered to the polling center. The BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representative who will ensure that the contingency is delivered to the polling center and will perform diagnostic test.
3. LCD unable to calibrate
Unable to adjust or calibrate PCOS LCD contrast and brightness.
4. Thermal Printer Failed (4200)/Unreadable
The PCOS unable to detect the attached The BEI shall perform the following or may ask the thermal printer assistance of the PCOS Message appears at on Technical Support : LCD saying "THERMAL a. Press the blue release TAPE PRINTER button on the thermal ERROR..." printer to release the pressure roller. b. If printer tape is not empty, reinstall pressure roller over current paper tape and ensure that it snaps into position at both ends. c. If the printer tape is empty, insert a fresh roll of printer tape, then reinstall pressure roller over new paper tape and ensure that it snaps into position at both ends. d. Press the "OK" button to resume normal
Page 78 of 98

operation. If the problem persists, the BEI shall refer the matter to the PCOS Technical Support who shall in turn inform the EO or his representative who will ensure that the contingency is delivered to the polling center and will perform diagnostic test.
5. Battery
The battery was not delivered
6. Battery not working
Battery charge is dead
The PCOS Technical Support shall in turn inform the EO or his representative who will ensure that the contingency battery is delivered to the polling center. Verify that the cable is securely connected to the battery and that the red cable is connected to the positive terminal and the black cable is connected to the negative terminal. Unplug the cable from the PCOS and reconnect. If the problem persists, contact the PCOS Technical Support for assistance
Page 79 of 98

7. Peripherals of PCOS machine, official thermal paper, Backup Memory Card, PCOS power cable, Marking pens Any of the peripherals and consumables was lost, stolen, used up or defective. The BEI shall notify the PCOS Technical Support who in turn coordinates with the EO or his representative and National Support Center (NSC) to augment or replace the peripheral items. If available, consumables and accessories must be retrieved from the contingency kit. The BEI shall notify the PCOS Technical Support who in turn coordinates with the EO or his representative and National Support Center (NSC) to augment or replace the item. IMPORTANT: Make sure that the machine is turned off before changing the memory card. 9. Ballot box Damaged or dented If The ballot box is usable, make a note of the problem and continue using the normal procedures. If the ballot box is unusable, contact PCOS Technical Support to request a replacement unit. Replace PCOS, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635
8. Back-up Memory
The Backup Memory card was lost, stolen or defective
10. PCOS EEPROM diagnostics failures
and Diagnostics fails
Page 80 of 98

11. Election File Loading Error on startup There is a problem with the primary memory card. a. Power down the unit b. Remove and reinstall memory cards make sure the primary and secondary cards are in the correct slots c. Restart unit d. If error persists, contact PCOS Technical Support for assistance. Replace PCOS, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 a. Press the blue release button on the thermal printer to release the pressure roller. b. Turn the paper roll around and reinstall correctly. If LCD does not shut off after a few minutes, disconnect AC power and backup battery from PCOS.
12. Memory card ejectors broken/not functional
Cards cannot be easily removed once inserted into memory slot if the ejectors are broken. Hardware failure. Printer paper installed backwards.
13. Paper advancing through thermal printer, but no text appears on report.
14. PCOS fails to shut down
When shutting down the PCOS using the Power Down option in the Admin Menu, the LCD screen says 'Please Disconnect Power' indefinitely instead of turning off. LCD Touch Panel unresponsive
15. LCD Touch Panel defective
Power down the unit and wait 10 seconds. Hold down the "CAST" and "RETURN" buttons simultaneously and power up. Release the buttons and touch the top left diamond shaped button first followed by the bottom right diamond-shaped button on the touch panel. If the touch panel fails to
Page 81 of 98

respond to your touch, or if the problem persists even after re-calibrating, visually inspect the touch panel. A wavy effect on the touch panel indicates a damaged touch panel. Record your findings and call PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 16. LCD display scrambled Vertical lines appear on LCD and screen has faint yellow shade at power up Power down the unit and wait 10 seconds. Hold down the "CAST" and "RETURN" buttons simultaneously and power up. Release the buttons and touch the top left diamond shaped button first followed by the bottom right diamond-shaped button on the touch panel. If the touch panel fails to respond to your touch, or if the problem persists even after re-calibrating, visually inspect the touch panel. A wavy effect on the touch panel indicates a damaged touch panel. Record your findings and call PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635
Page 82 of 98

17. Dark or White LCD display No data on scanner display at power up Check the LCD closely to verify whether the COMELEC logo appears on startup. If it does, then you need to set the contrast. To do this, first power down the unit and wait 10 seconds. Hold the "CAST" and "RETURN" buttons simultaneously and power up. Release the buttons, and before calibrating, press the CAST OR RETURN button depending on whether you want to increase or decrease contrast, respectively. If no data/message appears on the LCD after attempting to calibrate, contact PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 If the screen has indistinguishable characters, attempt to recalibrate the LCD and set the contrast as described above. If the problem persists, contact PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635
18. Unable to understand characters on screen. Sometimes, the "insert key" screen re-appears on the LCD
LCD may be damaged or maybe re-booting upon touch.
Page 83 of 98

19. Cracked LCD screen Replace PCOS, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 LCD controller Board rebooting Replace PCOS, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 Replace PCOS, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 Identify at what point the scanner reboots and report the issue to PCOS Technical Support. They may need to replace the unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 Identify the point at which the unit freezes. Power down the unit, wait 10 seconds, and restart. If the problem persists, contact PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635 Power the unit. Make sure that the AC power supply is firmly connected to the unit
Page 84 of 98
20. LCD comes back to startup screen every time you press the touch panel. 21. LCD only shows COMELEC logo startup screen and hangs there indefinitely 22. PCOS stays at "Validating Election Files" or keeps coming back to "insert admin key" screen
PCOS fails to boot
PCOS reboots randomly
23. PCOS is not responding to
anything
PCOS freezes
24. PCOS shuts down randomly
PCOS powers up normally but shuts down suddenly.

and to the wall outlet. Make sure that the backup battery is firmly connected to the unit. Restart the unit. If the problem persists, contact PCOS Technical Support for a possible replacement unit, refer to letter E, Contingency Procedures Applicable to the PCOS System, Resolution No. 9635
25. Error writing to backup
memory card or Error write protecting backup card
Backup memory card not a. Power down the unit. inserted fully, or wrong type of memory card inserted. b. Eject and re-insert the backup memory card, pressing firmly to ensure that they are fully inserted. Make sure the cards are inserted in the correct orientation. c. Restart the unit. d. If problem persists, contact PCOS Technical Support for assistance.
26. Incorrect Security Key error
Security key does not match election files on memory card, or wrong encryption keys installed on PCOS unit.
Try security key again. Try security keys from other BEI members. If problem persists, contact PCOS Technical Support. a. Power down the unit. b. Eject and re-insert both memory cards, pressing firmly to ensure that they are fully inserted.
Page 85 of 98
27. "Application Terminated
Unexpectedly" error on startup
Primary memory card is not properly inserted, or problem with files on primary card.

Make sure the cards are inserted in the correct orientation. c. Restart the unit. d. If problem persists, contact PCOS Technical Support for assistance.
Note:
Other contingency measures relevant to PCOS operations not indicated above please refer to COMELEC resolution No. 9635 Continuity plan for the conduct of the automated elections systems in connection with the May 13, 2013 National and Local Elections.
Page 86 of 98
Page 87 of 98
Page 88 of 98
Page 89 of 98
Page 90 of 98
Page 91 of 98
Page 92 of 98
Page 93 of 98
Page 94 of 98
Page 95 of 98
Page 96 of 98
Page 97 of 98
Page 98 of 98

PCOS Technical Support Manual Ver - 1 - 0

Enviado por

Dados do documento

Título original

Direitos autorais

Formatos disponíveis

Compartilhar este documento

Compartilhar ou incorporar documento

Opções de compartilhamento

Você considera este documento útil?

Este conteúdo é inapropriado?

Direitos autorais:

Formatos disponíveis

PCOS Technical Support Manual Ver - 1 - 0

Enviado por

Direitos autorais:

Formatos disponíveis

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

62 62 63-64 65 66 67 68 68-69 70-74 75-76 77-86 87-88 89-90 91-94 95-98

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

THE PCOS SYSTEMS

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0

Protecting the sanctity of the ballot since 1940

PCOS INSTALLATION, OPERATIONS AND TROUBLESHOOTING MANUAL ver. 1.0