BEGINNERS GUIDE TO BASIC CONVERSATIONAL ARABIC

INDEX
Introduction Greetings Numbers / Days / Months Commonly Used Words Telephonic Communication Common Words / Sentences in Sales Context Common Words / Sentences in Parts Context Common Words / Sentences in Service Context Commonly Used Words In Automobile Field Response Sheet

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INTRODUCTION

We are pleased to present a simple guide to enable you to acquire Basic Conversational Skills in the Arabic Language. This guide will introduce you to most of the commonly used words and sentences. Additionally we have also incorporated some of the common phrases that are used in a Sales / Service / Parts context. Language learning for adults is a complex process. Success in this field happens only when the learner is willing to shed his inhibitions and start using the language in his day-to-day interactions. Though a few mistakes could be made in the initial stages, these would soon be overcome with regular practice and usage. This guide book has been developed by Human Resources in consultation with some of our operating personnel and our Communication Team. We seek your feedback on this to enable us to further improve on the same. If you would like additional words / phrases to be incorporated in the future issues of this guide, please send us these details in the response sheet which is attached and the same will be taken up for consideration when the next issue is made. We do hope that you will find this guide to be a valuable reference and selfstudy guide. Best wishes: R. Nanda Human Resources

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GREETINGS ENGLISH HELLO REPLY GOOD MORNING REPLY GOOD EVENING REPLY GOOD NIGHT REPLY GOOD BYE REPLY HOW ARE YOU ? (M) I M FINE HOW ARE YOU ? (F) I M FINE HOW IS YOUR HEALTH ?

ARABIC A SALAMU ALEKUM ALEKUM SALAM SABAH ALKAIR SABAH ANOUR MASSA ALKAIR MASA ALNOOR TASBA ALA KAIR WINTA MAN AHAL AL KHER MA SALA MA FEI MAN ALLAH KEIF HALAK AL HAMDULILLA/ZAIN KEIF HALISH / ICH AL HAMDULILLA/ZAIN KAIF AL SAHA KEF AL AYILA / KEF EL OSRA/KEF AWLADAK KEF HALAK / KULSHEI TAMMAM ? HUMDULILLAH INSHA ALLAH HAIYAK ALLAH

HOW IS YOUR FAMILY ?

HOW IS EVERYTHING ?

THANKS FOR THE GOD

BY THE GRACE OF GOD

GOD BLESS YOU MORE THAN WELCOME

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NUMBERS / DAYS / MONTHS

1 2 3 4 5 6 7 8 9 10

WAHAD ITNAIN THALATHA ARBA KAMSA SIT-TA SABAA TAMANIYA TESSA ASHRA MEYA METENE TALATHMEYA ARBAMEYA KAMSAMEYA SITHAMEYA SABAMEYA TAMANMEYA THISSAMEYA

11 12 13 14 15 16 17 18 19 20

HIDASHAR TINASHAR TALATHASHAR ARBATHASHAR HUMUSTASHAR SITHASHAR SABATHASHAR TAMANTHASHAR THISSATHASHAR ISHREEN ALF ALFAINE TALATHALAF ARBATHALAF KAMSTHALAF SITHATHALAF SABATHALAF TAMANTHALAF THISSATHALAF A SAPT AL AHAD AL ETHNEEN AL THALATHA AL ARBA AL KAMISE AL JUMA

30 40 50 60 70 80 90 100

TALATHINE ARBAINE KAMSEINE SITHEINE SABEINE TAMANEINE THISSEINE MEYA

100 200 300 400 500 600 700 800 900

1000 2000 3000 4000 5000 6000 7000 8000 9000

10000

ASHRATHALAF

SATURDAY SUNDAY MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY

YOUM YOUM YOUM YOUM YOUM YOUM YOUM

JANUARY FEBRUARY MARCH APRIL MAY JUNE JULY AUGUST SEPTEMBER

YANAYER FEBRAYER MARS APREEL MAYU YOUNIYO YOULIYO AGUSTUS SEPTEMBER

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OCTOBER NOVEMBER DECEMBER

OCTOBER NOVEMBER DECEMBER COMMONLY USED WORDS

I YOU HE SHE THEY THEM WE YES NO OK GOOD BAD HERE THERE WHERE WHEN WHAT HOW WHY THIS THAT THIS SIDE UPSTAIRS DOWNSTAIRS LITTLE MORE BIG SMALL RIGHT LEFT CENTRE DOOR WINDOW DAY MONTH YEAR SIDE WORK

ANNA ANTA HUWA HIA HUM HUM NAHNU AIWA or NAAM LA MAFI TAIYYUB ZAIN or TAIYYUB MAFI ZAIN HUNA HINNAK WHEN MATTA AIYESH KEIF LEISH HADE/HADA (M) HADAK HADA SOAP FOAK TAHAT SAQEER ZIYADA KABEER AZGAR YAMEEN ISSAR WASAT BAAB SHUBAAK YOUM SHAHAR SANA SOAP DAWAAM

MOVE STOP PROBLEM NO PROBLEM UNDERSTAND KNOW DON'T KNOW SALES DEPT. PARTS DEPT. SERVICE DEPT. SPEAK / TALK ASK WANT DON'T WANT TAKE GIVE LOOK / WATCH LISTEN GO COME STAND SIT WAIT PUT KEEP STOP READ WRITE THINK BRING EAT DRINK PAPER BOOK PEN MONEY THANK YOU WELCOME

TAHARRAK WAQAF MUSHKILA MA MUSHKILA FAHAM AARAF MAI AARAF KASAM AL BAIYA KASAM AL KATTHA KASAM AL KHIDMA ZIKR / TAKALAM SOAAL OREED MAA REED SHEEL or IMSIK ATINI SHOOVE/SHOUF ISMA RO or ITLLA TAAL WAQAF STAREIH SABAR/ISBR KHALLI SHILLA/KHALLI WAQAF IKRA UKTOUB FAK-KIR JEEB KUL SHRAB KURTAS/WARAKA DAFTAR KALAM FULOOUS SHUKRAN AHLAN WA SALAN
5

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OVER OPEN CLOSE START

KHALAS MUFTUH or IFTAH BANNAD or SEKKAR IBDAH

PLEASE SORRY NAME

MIN FADLIK AASIF ISMAK

TELEPHONIC COMMUNICATION
WHEN YOU RECEIVE A CALL
1. 2. 3. CAN I HELP YOU AIYE KHIDMA / MUSADHA WHOM DO YOU WANT ? MINT REED PLEASE WAIT, I WILL CHECK WHETHER THE PERSON IS AVAILABLE MINFADALIK INTIZER SHOIYA, ANNE REED SHOUF ISA NAFAR FI MAOUJOOTH PLEASE WAIT, I WILL TRANSFER THE LINE MIN FADALIK INTIZER SHOIYA, ANNA FI HAWAL MUKHALMA THE PERSON IS NOT AVAILABLE NAFER MAFI MOUJOOTH DO YOU WANT TO LEAVE ANY MESSAGE HAL FI REED BALLAG RISALAH CAN YOU CALL BACK LATER ? MIMKIN ITHISIL MARA THANI OR MUMKIN ITKALLAM MARATHANI ? HE WILL BE AVAILABLE AFTER ________ MINUTES HUWA FI MOUJOOTH BAD __________ DAKIKA

4. 5.

6.

7. 8.

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Contd

WHEN YOU MAKE A CALL

1. 2. 3. 4. 5. 6. 7. CAN I SPEAK TO MR.______________ ? MUMKIN KALLAM MR._____________ ? PLEASE CONNECT ME TO EXTENSION ___________ MIN FADALIK ATINI RAKKAM _____________ MAY I KNOW WHO IS ON THE LINE ? MUMKIN ARAF MIN ITKALLAM ? PLEASE GIVE HIM THIS MESSAGE ________ MIN FADALIK KHABER RISALAH __________ PLEASE ASK HIM TO CALL ME BACK MIN FIDALIK. KHABER ITHISHIL FEI PLEASE CALL _________ EXTENSION ________ MIN FADALIK ITHISIL RAKKAM MEHAWAL ____________ THANK YOU SHUKRAN GEZILAN

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Common Words / Sentences in Sales Context

INVOICE / BILL DOCUMENTS LABOUR CARD WORK CARD LICENCE PASSPORT INSURANCE NAME TELEPHONE P.O. BOX GUARANTOR OFFICE SHOWROOM WORK OVER WELCOME MAY I HELP YOU WHICH CAR YOU WANT FATURA AWARAG BATAKA BATAK MAL AAMAL ISTIMARA JAWAZ BHEEMA ISM TELEPHONE SANDOOK BARIDH KHAFIL MAQTAB MARADH AAMAL KHALAS / KHALAAS AHLAN WA SAHLEN AIYE KHIDMA AIYE SIYARA REED ANTE

PLEASE HAVE A LOOK AT THE VEHICLE MIN FALIK SHOOVE SIYARA HOW MUCH ARE YOU PLANNING TO SPEND

TAKRIBAN KEM FALOOS REED EDFA

WOULD YOU LIKE TO HAVE TEA/COFFEE/COOL DRINKS ?

BAGEN SHARAB CHAI / COFEE WALA MAI/WALA BARID ?

THIS IS A VERY NICE CAR HADA SIYARA WAGID ZAIN ECONOMICAL CAR/ADVANCED CAR/TOP OF THE RANGE AHSAN NOA ! RAKAM WAHAD ! I WILL SHOW YOU THE CAR TAAL, AU SHOOVE SIYARA PLEASE WAIT / I WILL COME BACK TO YOU SABR SHOI, ANNA IGI ALHAIN YOU WANT TO TEST DRIVE THE VEHICLE ANTE REED JARRAB SIYARA

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Contd I WILL ARRANGE ANNA SOU TARTEEB GIVE ME SOMETIME ATINI WAQT SHOI PLEASE WAIT FOR FEW MINUTES SABR DAKIKA WAHAD YOU WANT TO TRADE-IN YOUR OLD VEHICLE ANTE REED STABDAL KADIM SIYARA WHERE IS THE VEHICLE ? WHEN SIYARA PLEASE BRING THE VEHICLE TO TRADE-IN SECTION JEEB SIYARA FIL MAKAN OUR EXPERTS WILL EVALUATE THE CAR MUHANDIS SHOOVE SIYARA AWWAL, BADEIN SOUWI KHEEMA DON'T WORRY WE WILL HELP YOU/I WILL TRY MY LEVEL BEST LAAT FIKR, ANNA FI SOU KHIDMA I WILL GIVE YOU A GOOD DISCOUNT ANNA ATI DISCOUNT ZAIN I WILL SPEAK TO MY MANAGER ANNA FI KALAM MAL MUDIR HOW MUCH YOU WANT TO PAY AS DOWN PAYMENT ? TAKREEBAN KEM FALOOUS REED ATI MISHAN DAFA EL AWWAL PLEASE PAY THE CASH ATI FALOOUS PIL SANDOUK PLEASE SIGN TAUKIYA MIN FADLIK GIVE ME THE CHEQUES ATI NI CHEQAT MIN FIDLIK WE WOULD LIKE TO HAVE YOUR PHOTOGRAPHS AT NI SURA SAMSIYA MIN FADLIK I WILL TAKE CARE OF THE FORMALITIES ANNA SOU TARTEEP MISHAN AWRAKH

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Contd

VEHICLE WILL BE READY ON (DATE) SIYARA JAHIZ YOUM EL (DATE) YOUR CAR IS READY, PLEASE COME SIYARA JAHIZ MIN FADALIK TAAL I WILL DEMONSTRATE THE VEHICLE FEATURES TO YOU ANTE TAAL, ANNE ATI MALOUMAT MISHAN SIYARA PLEASE FEEL FREE TO CALL ME. IF YOU HAVE ANY DOUBTS IZA FI AI MUSHKIL, MIN FADLIK TASSAL TELEPHONE I WILL INTRODUCE YOU TO OUR SERVICE STAFF TAAL SHOOVE MUHANDIS MAL WARSHA PLEASE LET ME KNOW YOUR FRIENDS OR RELATIVES WHO ARE PLANNING TO BUY A NEW CAR ANTI NI ISAM MAL SADIK AU KHARIB MAL ANTE, IDA AIE WAHAD REED ISTRI SIYARA JADID I WILL GIVE THEM THE BEST POSSIBLE OFFER ANNA SOUWI AHSAN KHIDMA MISSHAN HUWA THANKYOU VERY MUCH, WISH YOU ALL THE BEST AND HAPPY MOTORING SHUKRAN GEZILAN, ALF MABROOK

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Common Words / Sentences in Parts Context

WELCOME YES MAY I HELP YOU AHLAN WA SAHLAN NAAM AIYE KHIDMA

WHAT DO YOU WANT ? EISH FI REED WHCH VEHICLE ? AI SIYARA WHICH MODEL ? AL NOAH WHICH MODEL YEAR ? AI MODEL WHERE DOES THIS PART COME IN THE VEHICLE ? WHEN ERKAB/MAKHAN FRONT OR REAR ? HADA ERKAB KIDDAM WALLA WARA UP OR DOWN FOAK WALL TAHAT WHICH SIDE AI JANAB / NAHYA (LEFT ISSAR / RIGHT YEMEEN) PLEASE WAIT INTISAR SHUIYA LET ME CHECK THE AVAILABILITY ANNA SHOUF HADA KATA MOUJOOTH IT WILL TAKE APPROXIMATELY ___________ MINUTES INTAZAR _______ DAKIKA OR HADA SAMAN EGI _____ DAKIKA PLEASE WAIT IN THE CUSTOMERS LOUNGE MIN FADALIK INTAZAR MINAK KURSI TELEVISION AKHBAR KULSHAI MOUJOOTH I WILL CALL YOU WAQT SAMAN EGI ANNA KHABER WHERE IS YOUR VEHICLE WHEN SIYARA

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Contd
I WANT TO SEE THE VEHICLE ANNA REED SHOUF SIYARA PLEASE OPEN THE BONNET BATTAL BANNAT PLEASE COME, I WILL ISSUE THE PART TAAL, ALEIN ANNA ATI KATAKAYAR NOW I KNOW WHAT YOU WANT, PLEASE COME ALEIN ANNA ARIF ANTE EISH FI REED, TAAL WHAT IS YOUR NAME ? MIN ISMAK PLEASE SIGN HERE WAKKA HINA PLEASE PAY THE CASH AT THE CASH COUNTER ATI FOULOUSE MINAK OR SALAM FULOUSE MINAK PLEASE BRING THE INVOICE AFTER PAYING CASH ATI FULOUSE BADEIN JEEB FATURA THANK YOU VERY MUCH SHUKRAN WHERE DID YOU GIVE YOUR VEHICLE FOR REPAIRS WHEN TASLIYA ANTE SIYARA PLEASE ASK THE GARAGE PEOPLE TO GIVE THE CORRECT PART REQUIRED KHABER MECHANIC BATTAL SAMAN JEEB SORRY SIR THE PART IS NOT AVAILABLE NOW HADA KATAKAYAR MA MOUJOOTH ALEIN / NOW WEL WILL ORDER THE ITEM (IMMEDIATELY) TODAY ANNA SOUWI TALAB MAL JAPAN ALYOUM IT WILL TAKE APPROXIMATELY _______ DAYS HADA EGI BAD TAKRIBAN ________ YOUM IT IS AVAILABLE IN ________ BRANCH HADA FI MOUJOOTH FARRA _________ IT WILL LET YOU KNOW THE MOMENT PART REACHES US WAQT KATAKAYAR EGI ANNA KHABER

Contd..

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GIVE ME YOUR TELEPHONE NUMBER (RES/OFFICE) JEEB RAKAH MAL TELEPHONE (BEIT/MAKTAB) I WILL GIVE YOU DISCOUNT ANNA ATI DISCOUNT OR ANNA ATI TAKFIDH THIS IS THE MAXIMUM DISCOUNT I CAN GIVE YOU HADA DISCOUNT AAKAR DO YOU HAVE THE AAA CARD ? ANTE FI MOUJOOTH BATAKA MAL NADI FOR MORE DISCOUNT PLEASE CONTACT OUR MANAGER REED DISCOUNT FOAK MAL HADA SHOUF MUDIR FOR CLARIFICATION PLEASE MEET OUR MANAGER EI MUSHKIL ANTE SHOUF MUDIR

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Common Words / Sentences in Service Context

WELCOME AHLAN WA SAHLAN MAY I HELP YOU AIYE KHIDMA / MOUSAADA WHERE IS YOUR VEHICLE WHEN SIYARA PLEASE BRING YOUR VEHICLE INSIDE MIN FADALIK JEEB SIYARA DAKHAL WHAT IS THE PROBLEM WITH YOUR VEHICLE EISH FI KARBAN SIYARA YOU WANT FULL SERVICE / LUBRICATION SERVICE OR ANY REPAIRS ANTE REED SERVICE WALLA TASLIYA SIYARA PLEASE TELL YOUR NAME / ADDRESS/ TELEPHONE NO. MIN FADLIK ANTE ISMIK / BAREED / TELEPHONE PLEASE NOTE THE DENT ON THE VEHICLE MIN FADLIK SHOUF HADA SABAK MAFI ZAIN PLEASE NOTE THAT THE ____ IS NOT FUNCTIONING/IS MISSING/BROKEN MIN FADLIK SHOUF HADA MAFI ISTUGAL/MA MAJOOTH/FI MAQSOOR KINDLY TAKE ALL THE VALUABLES INSIDE THE CAR WITH YOU MIN FADLIK SHEEL KULLU DARURI SAMAN DO NOT LEAVE ANY CASSETTES, KEYCHAINS ETC. INSIDE THE CAR MAFI KALLI SHERIT, MADALIYA ETC. DAKHAL SIYARA PLEASE SIGN HERE MIN FADALIK TAUKIYA YOUR VEHICLE WILL BE READY BY/ON ________ ANTE SIYARA FI JAHIZ _________ JOB WILL APPROXIMATELY COST YOU _________ HADA SHUGAL REED TAQRIBAN ______ RIAL I WILL INFORM YOU THE MOMENT VEHICLE IS READY WAQAT SIYARA FI JAHAZ ANNA FI KHABER MISHAN ANTE

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Contd..
PLEASE CONTACT MAIN RECEPTION FOR VEHICLE DELIVERIES MIN FADALIK RO ISTABAL DAFA FALOUSE SHEEL SIYARA PLEASE WAIT, I WILL ARRANGE FOR GATE PASS MIN FADLIK SABR SHOI ANNA FI ATI TASRIYA MISHAN BAB YOU REQUIRE A GATE PASS TO TAKE YOUR VEHICLE OUTSIDE ANTE LASAM FI HASAL TASRIYA MAL BAB GATE PASS WILL BE ISSUED AT MAIN RECEPTION TASRIYA MAL BAB FI ATI MAL ISTAKBAL PLEASE TELL YOUR VEHICLE REGISTRATION NUMBER MIN FADALIK KEM RAKAM SIYARA YOUR VEHICLE IS READY ANTE SIYARA FI JAHIZ YOU HAVE TO PAY R.O. ________ MIN FIDALIK DAFA ______ RIAL PLEASE PAY THE AMOUNT AT THE CASH COUNTER MIN FADALIK DAFA FALOOSE MAL MOHASEB SORRY SIR, WE DO NOT ACCCEPT CHEQUES ASIF CHEKAT MAFI KABOOL FOR MORE DISCOUNT PLEASE CONTACT OUR MANAGER MISHAN TANZEEL MIN FADALIK SHOUF MUDIR FOR FURTHER CLARIFICATIONS PLEASE CONTACT OUR MANAGER MISHAN TAHKIKAT MIN FADALIK SHOUF MUDIR SORRY SIR, JOB CARD IS NOT AVAILABLE FUTARA MAL SHUGAL MAFI HASAL BAAD PLEASE CONTACT OUR FLOOR INCHARGE OR RECEPTION MIN FADALIK SHOUF OR KHABER FOREMAN OR ISTAKBAL THESE ARE THE PARTS REPLACED HADA KATAKAYAR FI TABDEEL THESE ARE THE VARIOUS JOBS DONE HADA SHUGAL MAL SIYARA FI SOUWI

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Contd COST FOR PARTS IS ________ RIALS KHEEMA MISHAN KATKAYER _________ RIALS COST FOR LABOUR IS ____________ RIALS KHEEMA MAL SHUGAL _________ RIALS AFTER PAYING CASH PLEAE BRING THE BILL MIN FADALIK DAFA FULOOSE JEEB FATURA PLEAE TAKE YOUR GATE PASS AND THE BILL MIN FADALIK SHEEL TASRIYA MISHAN BAB, MAL FATURA DO YOU HAVE THE POLICE REPORT FI TAKREER MAL SHURTHA PLEASE BRING THE POLICE REPORT MIN FADALIK JEEB TAKREER MAL SURTHA AFTER SEEING THE POLICE REPORT WE WILL PREPARE THE ESTIMATE AWAL SHOUF TAKREER MAL SHURTHA, BADEIN ATIN ESTIMATE ESTIMATE WILL BE READY IN _________ DAYS ESTIMATE FI JAHIZ _____ YOUM PLEASE CONTACT INSURANCE COMPANY MIN FADALIK KHABER SHARIKA TAMEEN WE CAN START THE JOB ONLY AFTER RECEIVING INSURANCE CO. APPROVAL ANA FI ISTUGAL SIYARA WAQT HASAL TASRIYA MAL BHEEMA WE HAVE RECEIVED THE APPROVAL ANNA HASAL TASRIYA MAL BHEEMA WE WILL START THE JOB TODAY/TOMORROW/ _______ DAYS ANA FI SHUGAL SIYARA IL YOUM/BUKRA/BAD ________ YOUM WE WILL TRY AND FINISH THE JOB FAST ANNA YA HAWAL YI KALAS SHUGAL BISURA CERTAIN PARTS ARE NOT AVAILABLE SAMAN MAL SIYARA MA MOUJOOTH WE WILL START THE JOB AFTER RECEIVING THE PARTS ANNA FI SHUGAL SIYARA BAD SAMAN FI EGI ANY CLARIFICATIONS ON EXCESS/DEPRECIATION CONTACT INSURANCE CO. ISA FI REED MALU MAT AN MUSA HAMA MAL BEEMA MIN FADALIK RO SHIRAKA MAL TAMEEN

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COMMONLY USED WORDS IN AUTOMOBILE FIELD

NOISE VIBRATION RIGHT LEFT TOP BOTTOM INSIDE OUTSIDE SCRATCH ACCIDENT MINOR TIME SPEED ENGINE BRAKE SHOCK ABSORBERS BUMPER HEADLAMP TAIL LAMP STEERING DASH BOARD TYRE BRAKE PADS RIM GEAR BOX GLASS/MIRROR EXHAUST SPEEDOMETER OVERHEATING FUEL CONSUMPTION CLUTCH ACCELERATOR AIRCONDITIONER DOOR SPARK PLUGS WASHING CLEANING

SOAT HAZZA YAMEEN ISSAR FOAK TAHAT DAKHAL BARRA SHAKABIT KHABIR SAGHIR WAQT SOORA MAKINA BRAKE JAMBEEN BUMPER LATE MAL GIDDAM STOP LATE STEERING TABLON TYRE SAFAIF MAL BRAKE RING GEAR GAMA EXHOOSE ADAD MAL SOORA HARARA SAR FIAT MAL PETROL CLUTCH PETROL MUKHAIF BAB PLAKATE GHASEEL TANDHIF

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RESPONSE SHEET
FROM Name : Emp. Code Sub : Basic Conversational Arabic I request you to consider inclusion of the following words / sentences in the future issue of this guide. TO : HR Dept. , OTE, HO

Signature English words / sentence Equivalent in Arabic **

** pl fill this up if you can it will be reviewed by our translator

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