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Vice-president, WorldGaming PLC (contract) - Antigua, ECE, 2001 to 2002 Led licensee relations, user support, fraud and surveillance, and corporate communications for hosted white-label casino and sportsbook solutions provider Reduced support spending by 50% while vastly improving client satisfaction and overseeing a sportsbook business unit processing up to $1 million in daily wagers Director of Contact Centre Services, 724 Solutions - Toronto, 2000 to 2001 Founded department, designed and launched B2C corporate communications platform from evolution near $260 million IPO, through $3 billion market cap and eventual RTO Negotiated BPO of Tier 1 global user communications support and development of proprietary API, UI and XML solutions for Bank of America, Citigroup, Wells Fargo, BMO Director of Special Projects, Sitel Corporation - Toronto, 1994 to 1999 Championed acceleration of Canadian flagship BPO centre by growing capacity 5x and leading multi-channel marketing communications projects for several F500 brands Owned executive relationships on key accounts with $1 million-plus monthly run-rate Information Officer, Province of Ontario, Toronto - 1992 to 1994 Contract engagements as Information Officer for JobsOntario, Ministry of Community and Social Services, and Professional Association of Interns and Residents of Ontario Managed long term communications project for barrier-free recruitment and placement of first-ever provincial Advocacy Commission, including extensive public engagement EDUCATION and PROFESSIONAL DEVELOPMENT Bachelor of Journalism (J-Rad), Ryerson University - Toronto, 2005 to 2007 Bachelor of Arts, University of Windsor - Windsor, ON, 1989 to 1992
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