THE POKKY XX RESTAURANT MANAGEMENT SYSTEM

Whats in a name? We call it POKKY XX because it is small, fast, friendly and nice to touch. It stores the information you need, and it works very hard on a little daily charge. It has become the best friend of servers throughout the world.

POKKY XX BENEFITS OWNERS, CUSTOMERS, EMPLOYEES

Eliminates check errors. Stops wasted food or beverage. Helps keep cost of food at acceptable % of sales. Kitchen or bar is run as efficiently as the front of the house, yielding faster cash-out, reduced bookkeeping, and increased revenues. Personalized service means increased sales, improved customer satisfaction, repeat business. Eliminate the need for hard tickets that require review and storage. You can anticipate problems and correct errors fast. Easy to use technology quickly brings servers up to speed, minimizing training costs of new employees. Touch Screen terminals for bar, retail, host, and take-out counters or for Cashier applications can be installed almost anywhere, increasing utilization of productive space in the restaurant. Secure revenue controls and comprehensive management reports puts you in charge, saves you time, increase your profits. Hardware/software compatibility from one generation to the next offers longterm solutions without fear of obsolescence. The system maximizes profits by minimizing costs, increasing revenues, and enhancing customer service. A total system solution: hardware, software, installation, and ongoing support.

POKKY XX PROVIDES RESULTS There are functional capabilities available only from the POKKY XX system. These advantages include the following:
Our new physical design uses high impact plastic. It is the perfect size and weight to operate with one hand. Its bright, multi-line display allows the server to be attentive to the customer while verifying the order on the screen. It is an ideal tool, not a barrier between server and guest. It replaces the traditional note pad in upscale restaurants and clubs. Keyed entry is a rapid, efficient ordering system with no wasted steps, meaning fewer mistakes, less waste, more profits. It eliminates the bottlenecks and stress that occur at shared Point-of-Sale terminals and the unnecessary note taking at tableside. Ideal for any style of restaurant, regardless of size and layout. The POKKY XX System is used successfully in upscale fine dining restaurants to fast growing noodle houses. The POKKY XX SYSTEM has provided results for each customer who has adopted the handheld concept. Fast hand-held order entry improves server productivity, increasing table turnover by shaving 10 minutes or more off a meal. The restaurant can serve more customers, reduce waiting lines, and increase average check, total sales revenue and income on a regular basis. Its long battery life assures a full shifts use. Allows servers to handle more tables a shift, often twice the load handled before adopting the POKKY XX System. Reduced staff lowers overhead, while staff income can increase with no cost to the restaurant. With an efficient server/customer ratio, management benefits with easier staff scheduling. Staff absences are minimized reducing the time needed by managers to assure coverage of the Front of the House each shift. The POKKY XX is interactive with the computer system. Its design features match the needs of food and beverage operations and deliver the results promised.

The difference between a good restaurant and a great restaurant is in the details of its operation. Great restaurants run smoothly. Let POKKY XX support your concept and operation and help to make yours a GREAT restaurant. 2

POKKY XX CONCEPT POKKY XX is a portable handheld terminal, a new kind of order book. This superior order entry system will bring you profit, customer satisfaction, efficiency, and control, a combination never expected from a point-of-sale system. Order entry is a single step and effortless. Servers and restaurant managers can place orders at tableside or from any part of the restaurant dining room, bar, or reception area. One is used by each server to key in, review and verify table orders and controls all customer service functions throughout the meal. As the server leaves the table, clear, accurate orders and modifiers are recorded and dispatched to service printers Without errors in food or beverage preparation, runners deliver the product to the customers surprise and delight. Meanwhile, the server is already at the next table assisting guests. Later, the server prints the bill and records the payment. The data is transmitted to the system host computer for permanent record keeping. POKKY XX improves customer satisfaction and repeat business by providing better quality, responsive service. NEW ATMOSPHERE AT WORK
To efficiently and unobtrusively speed service with the result of increasing average checks and table turnover. To increase productivity in all aspects of a restaurant or the food & beverage segment of the hospitality operation. To cut costs by reducing personnel, without reducing service or customer satisfaction, thus cutting payroll expenses, payroll withholding taxes and workman's compensation insurance costs. To increase employee satisfaction by increasing their income, thus reducing costly employee turnover and training. Separate course firing allows total order to be taken with portions released as required, according to the customer's preference. Customers will enjoy the increased attention and quality, yet quicker service. POKKY XX reduces customer anxiety and eliminates the bottlenecks that occur at shared Point-of-Sale terminals during busy periods, especially when guest bills are required. Servers remain visible and available in their station. The POKKY XX allows the server to be attentive to the guest throughout their stay and to others in their station when necessary.

POKKY XX SYSTEM HARDWARE POKKY XX hardware, based on a platform of technology standards, has always been compatible with prior product versions. This offers customers a long-term solution without fear of obsolescence. Our service contract insures that your POKKY XX handheld terminal is always ready to do its job. STANDARD AND OPTIONAL HARDWARE POKKY XX HAND-HELD TERMINAL
The ideal size (4Wx 8Lx1.5D) and weight (just over 1 lb). Only one hand is needed to operate your POKKY. Multi-line LCD Back Lit Display. Ergonomically designed. Operate in either hand. The well-designed keyboard is as simple to operate as a cell phone. Learn to use it in no time. Interactive with the IRCU and computer, the POKKY XX performs all server & manager functions through easy to learn, simple steps. The scroll buttons enable the server to find items and review table activity easily. Custom rechargeable batteries provide power for over 16 hours. It is the leading handheld solution on the market today. Charging socket included. Uses radio transmission circuitry. Typical size: Size: 8W x 14L x 14D Computer Size: 15.5W x 8L x 16H Monitor

DELL PENTIUM HOST SERVER COMPUTER

Custom configured DELL servers, with SVGA Monitor, Serial Printer Interface. Mirrored Hard Drives. Multi-task and network operating system if desired. Windows 98, Windows XP Professional or Windows 2000 operating systems.

DISPLAY SCREEN INTERFACE & CONTROL

Allow for Unique display options in service areas for fast food, banquet, catering, showroom, or cruise ship applications

POKKY XX RU
Provides rapid and long-term charge and program upload interface for POKKY XX handheld terminals. Connections for sockets, fixed terminal and radio modems are on the rear panel of this unit.

KITCHEN PRINTERS

Holder/Charging Sockets are placed on a shelf or on top of the Reception Unit. Size: 22W x 17L x 8H (shown) Size: 14W x 13L x 8H (also available)

Epsons TMU200 station printer offers highspeed performance and excellent reliability combined into a small footprint. It gives retailers the most cost-effective receipt printer for their point of sale system. Available in Grey or Beige. Size: 8W x 11L x 4H

RECEPTION PORTAL
Highly sensitive reception portal can be installed indoors or outdoors. Line powered, two of these units can be connected to each RU Master or Slave as required. Conforms to FCC requirements. Size: 4W x 7L x 3 H Antenna 8H

BILL PRINTERS

CASH DRAWERS
Metal Cash Drawers with a patented drawer latching mechanism ensures years of trouble free operation. Available in Brown, Black or White. Optional center drawer lock for added security. Under or over counter mounting.

Designed to meet the high-speed requirements of clean receipt printing. Drop-in paper loading. The Epson model TMT88 is available in Grey or Beige. Size: 6W x 9L x 6H

REPORT PRINTERS

SERVER PAGING

The vibrant watch

Epson Color Inkjet Printer Stylus C40, 12 ppm black and 8 ppm color, USB and Parallel Connectivity, 2880 x 720 dpi, 8.26" x 10.76" (letter) paper size. Lowest cost, but effective in printing daily financial and sales reports.

The link between the kitchen and the room: a waiter-calling keyboard in the kitchen, a radio link, and a watch at the waiters arm, for a perfect efficiency of your service.

HP LaserJet Printer 1200se, B/W, 15 ppm, 1200 x 1200

dpi, A4, Capacity 250 Pages, 90 Mhz, 8 MB, USB Interface. Ideal printer for long service, excellent quality daily or periodic reports from your POKKY system.

OFFICE REPORT PRINTERS

HP LaserJet Printer 4100 Black & White Printer,

25 ppm, 1200 x 2400 dpi, Letter, Capacity 600 Pages, Parallel Interface, 16 MB. Heavy duty use. Ideal for frequent printing of historical and statistical information, charts and graphs. Prints multiple copies with ease.

TOUCH SCREEN TERMINAL

This All-In-One Workstation provides top performance in your store. It is available for counter top and wall mounting or installations with limited space. Other models are available with a variety of screen types and sizes to meet your needs and budget. There is a POKKY Touch Screen solution that can be customized for you. Complete your station with cash drawer, printer, pole display, other optional accessories. These new touch screen terminals will allow cashier, bar, and retail sales functions to be completed at the touch of a finger. Initiate or complete orders, overwrite errors, bill customers or receive payments. This tool is indispensable and is to be used for special functions like printing separate checks, to transfer tables from the bar to restaurant, or to move one or all open tables on a servers terminal to another. It is ideal for Take-Out ordering and other fixed terminal applications and backup. Software to create your screens is included with the POKKY system. Screen layout is automatically updated with menu changes. Descriptions and key labels can be customized. Colorful icons draw attention to menu categories or message groups.

An Analysis and Management software package is also included with your system. It is an absolute aid in decision making. Customize reports by exchanging the chosen criteria, such as waiting staff, types of dishes sold, sales, ratio, and more. Optional software programs such as Table Management, Reservations, Time & Attendance, and Credit Card Retrieval can also be used at these terminals.

TABLECHECK MANAGEMENT OPTION

Screens can be customized with your exact table layouts or for special seating arrangements and special events. Use is interactive with the POKKY handheld terminals. Access to Table Management is available at the POKKY Host Computer or through the Touch Screen terminals at the host, bar, or manager areas. Order status is displayed in different colors for instant recognition. The icon color becomes PURPLE when the table is opened, RED when the order is taken, BLUE when a bill for that table has been printed. It turns GREEN when the table is closed and available for the next guest. See at a glance any table that can be seated, served, or bussed. Turn tables faster and avoid unseated tables while there are customers waiting. At a touch of your finger you can zoom in on a table to receive details of the transaction including information concerning the length of time since order taking and the progress of the service. Save on labor by reducing the number of roving hosts during peak hours. Seat more people in a shorter time period. Reduce personnel turnover by eliminating chaos, reduced stress, and improved staff morale. Provide better customer service. Customers will perceive a more professionally managed store because the host can deal more directly with those waiting to be seated. Managers can spend less time putting out fires. Collect and store data on your Host Computer for analysis of table turnover and server performance. You keep a careful watch on the tables and your guests. The system is extremely user friendly and easy to use.

POKKY XX SYSTEM SOFTWARE

POKKY XX software has been especially adapted to the needs of restaurants in the United States. Its interactive features have been designed with the assistance of our American customers. The software has always provided a migration path from one generation to the next. This compatibility allows current users to benefit from future developments while protecting their original investment. Windows 98, XP Professional, and 2000 Professional, and Network operating systems are available for reliable and dependable operation.

POINT OF SALE
POKKY XX unites dining room, bar, and kitchen activities into a fully integrated point of sale system. The program maintains menu items and modifiers, and gives access to departments, servers, payment types, discounts, security & operational parameters, and more. With the optional keyboard for bar, retail, host or take-out counter, or for a cashier stand, software is included for the setup and maintenance of this accessory product. The software package includes: System Setup and Configuration Restaurant Mode (Table) P.O.S. System Bar Mode (Quik-Chk) P.O.S. System Cash-out & Revenue Reporting House Accounts Receivable & Cash Receipts Touch Screen Interface Program Sales Reporting & Analysis

BACK OFFICE TRANSFER OPTION

This software option converts guest checklevel data into an ASCII format for transfer to database programs like Restaurant Magic, SBT, ACCPAC, ReMACS, 4-STAR Accounting, Peachtree, Microsoft Access, Excel and more. Customize your management reports to get the information you need to make decision about your business.

POKKY XX MENU SYSTEM

The POKKY XX Menu System gives the user the capability of automating frequently used report and program routines. This optimizes back office efficiency by minimizing the time required to perform tasks and minimizes operator error.

TABLECHECK & MyRESERVE SOFTWARE PACKAGE OPTION

These new features are designed for our Touch Screen terminals and totally integrated with the POKKY XX Handheld Terminal for its operation.

POKKY XX system data can be integrated into your Accounts Receivable, Payable, Payroll, and General Ledger Programs. Contact our sales office for information regarding this custom feature.

ACTIVITY REPORTS POKKY XX activity reports become powerful business tools that will free your time for more productive, imaginative activity. You can receive information as it occurs, at the close of each shift or business day, or at a later time. These reports let you to monitor all business functions of your restaurant or club, allowing you to anticipate problems and correct errors fast. House Account tracking, customer statements, and cash receipts program included with basic report program. Interim, Daily and Periodic reports track server and total revenue, sales, VOIDS, COMPS and DISCOUNTS and include: The sales in both bar and restaurant mode, and the amount of sales tax, the guest number and the average sale per guest in restaurant mode. The number of bills and the average sale per bill in bar mode. The total revenue by payment and discount type and tax and service charges. The sales per waiter with a breakdown by payment and discount type. List of the items sold, with the value of quantities sold, by dish family, by department and by server. List of items VOID, COMP or CHARGED by server and the corresponding value Separate revenue reports for each service center as required. A consolidated revenue report will be printed as well. Control and verify that all items prepared have been correctly billed and paid for. 10

--personal selection--------------daily selection----------------Financial report sAles report Void report Comp report pErsonal comp report Transactions list Guests/hour report financial reports/Zone Print selected reports Select reports

Print Reports

--periodic reports--------------Reports of an old service Saved transaction List perIodic sales report periodic fiNancial report sales By server report transactions Modification Data may be exported to alternate accounting packages or to a variety of management reporting systems. Optional polling of data files by a central office accounting system provides security, control and accuracy in financial and revenue reports and cash reconciliation.

TRAINING
We take a thorough well-planned approach to training your staff. Training can include back office, management, and server instruction, and support in the restaurant upon going live, based on your requirements and budget. The length of training depends on the size and scope of the system to be installed. Standard training time included with an installation provides for several sessions for orientation, instruction and testing, and for hands-on use at tableside. More time may be necessary to accommodate a larger staff and optional software modules. This and additional on-site training, continuing education workshops, and seminars are also available at a reasonable cost. POKKY XX makes training a fresh and exciting endeavor for servers. The servers productivity will reach acceptable levels in a number of days. Your staff gains confidence. Their attitude remains high and positive. Thorough training of service management and system support staff would begin soon after their selection. These key staff members would be offered theoretic and practical training in a classroom setting. We will assist in developing a custom training guide specific to the needs and policies of your store. Maintenance staff would be trained on the system operation and service to printers, cabling, and computer troubleshooting. Based on the installation timeline, a working system will be installed and available as staff is recruited and a formal training program begins well before the opening of your store. Quarterly review and update to the training program and continued telephone support is available as required throughout the first year of operation for a moderate fee.

MAINTENANCE & SUPPORT

Post-warranty programs are available upon expiration of our standard 90-day warranty period. Often extended warranty plans can be provided in your system installation contract. Our programs include: Automatic upgrades of new software program releases Guaranteed response time, on-site service for your system Access to a 24 hour, 365 days a year hotline for customer support

You can be assured that your POKKY XX System will provide the reliable, durable, and dependable operation you expect for years to come. Support is one call away. A responsive hotline staff will provide quick, direct solutions or dispatch an on-site technician.

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