Purpose of service Operation:

The service is defined as the value delivering to customers or users by facilitating Coordination and carrying out the activities and process requirements for delivering and managing services for different stakeholders of the businesses at an agreed level is mainly the purpose of the service operation. It is one of the phases in the life cycle of service management. As usual activities of the business are the responsibilities of the service operation. It is considered as the factory of the service industry. It actually focuses closely on the normal daily routine activities and infrastructure which are used for delivering services. In this assignment it is being tried to give clear understanding to the delivery and support services as the purpose of service operation. This purpose must be supported by the management of the infrastructure and operational activities. No process can properly be planned and implemented unless the day to day operational activities of the processes are properly managed and controlled. In service operation Systematic conduction of day to day activities for performance monitoring, metrics assessment and data gathering is essential requirement for the service improvements. It is also responsible for the continual management of rapid technological changes which is used for delivering and supporting services. Service operational staff in support with tools should have a clear view of overall service operation processes and delivery. They should also have the idea for the detection of any threats or causes of failure about the service quality of the business. In the business industry services can be delivered in whole or in part, either by one or more supplier or parties. But the service operation where necessary must be extended for encompassing the external aspects of the services and It should also share or interface processes and equipments for managing the cross organisational workflows.

Scope: The Carrying out of all ongoing activities for providing services is included in the scope of service operation. Service operations include all activities in relation to a service whether it is executed by the external supplier, service provide, customer or end user of that services. Regardless of the activities, processes and technologies are concerned of service operation they are all about the people who ultimately raise the demand for the product or services of the business organisation and it is also the people who are the decider of how it will be executed. Failure to recognising of this will not result the success of the service operations projects. Without using the technology it is not possible to manage the service operation. So management of technology is the integral part within the scope of the service operation. In service life cycle, process sometimes originates either at service transition or service design but they are included in the service operation process.

Value optimization of service operation: In every stage of the service operation lifecycle it adds some value to the business. The value of the service is determined in service strategy. The cost of any services is validated and predicted in the service design and service transition. The optimization of measurement is decided by the continual improvement of the services. These service design, plan and optimization are measured and executed in the service operation. With a view to a customer Service operation is the place where the actual value of the service is seen.

After being tested and designed it is expected to run the processes within the budgeted return on investment targets. It is difficult to manage for the organisation for effective planning of the costs of the ongoing processes. It is not difficult to quantify the cost of any project but it is difficult to determine the cost of the ongoing process after few years of operation. In most of the cases problems can identify after sometime of the operation and it is difficult to obtain the value of the fund for ongoing operation as the most of the organisation does not have the mechanism to review the value and design of operational services.

It is also difficult to find out the additional value of Equipments and tools which are used for improvement of the efficiency of the service operation. Because it is not directly linked to the specific operations. Service operation can be optimized either short term ongoing improvement or long time incremental improvement. In long term improvement the performance evaluation and output of performances are based on time. Accordingly improvement on decision based can be made through the service design and service transition. In short term improvement are generally smaller and it is within the process of service operation without changing the basic nature of the process and technology.

There are ample numbers of processes within the service operation. These are Change management, Event management, incident management, Problem management, Request fulfilment Access management. For an effective service providing it is necessary to set up linking among the processes.

Processes alone cannot bring the success. In order to result of effective service operation it must rely on the several group of people and these people must be skilled and capable of to truly focus on the infrastructure as regards to the needs of the business. Now it can be said that the business can achieve the targets with the help of the service line operation provided the above mentioned are considered in the execution and implementation of the service management processes. Besides these there are some areas where the business should give proper attention irrespective of the concern of specific line of thought. In practically some industry notices the positive result of service line operation. But it does not necessary to achieve the same rate of growth in the whole life cycle of the businesses. Service line operation with the help of other factors experienced the good result in the business. So in time it is also necessary to appraisal of the result of the company within itself and in the sector as well. The management of the business can accordingly take step by blending the school of thought.