Tanker Operations 2012 Succeed, Survive or Sink?: Tanker Operator Conference September 2012 Hamburg

TankerOperations2012 Succeed,SurviveorSink?
TankerOperatorConferenceSeptember2012 Hamburg
MartinLShaw ManagingDirector MarineOperationsandAssuranceManagementSolutionsLtd
Outline
Wherewearetoday Whatarethechoicesyouface?
SucceedSurviveorSink CostversusRisk Resilient/Brittle? CostManagementversusCostCutting
Whereareyounow?
MarineOperationsandAssuranceManagementSolutionsLtd2012
FreightMarketsfrom1973
BuildingBoomsFrom1950
Isitjustthe1980sagain?
What'stheSameasthe1980s? LowFreightRates Oversupply GlobalRecession EnergyCosts What'sDifferent? Finance Technology Manning CorporateStructure GlobalVillage Newlegislation Environment Complexity Quality,CharterersandPort State
Qualityimprovementsincethe1980s
IntertankoStatistics
No. of incidents
1050
Information based on reports from Lloyd's Maritime Information Unit and The International Tanker Owners Pollution Federation Fire/Expl Miscellaneous Hull & Machinery
000
tons pollution
600
840
Grounded Coll/Contact Oil pollution
480
630
360
420
240
210
120
0 1979 1981 1983 1985 1987 1989 1991 1993 1995 1997 1999 2001 2003 2005 2007 2009 2011
Whytherecentincrease?
Macro Multiple(conflicting?)goals
GHG/Airquality/BallastWater Piracy 9/11Security
Micro Moreshipsmoreaccidents Betterreportingdueto TMSA Newships

Teethingproblems Understandingofnew technology
Motivation
Freightrates Costpressures FinanceCosts
Moreregionalrules Consensusweakening (GHG)
Experiencegapfromlost recruitinginthe80sand 90s Complexity
ComplexityinOperations
ProceduresRequirements andCommunications
CornerCutting
Risk
Anarchy
Simplicity
Clarity
Confusion
Distortion
Compliance
BoxTickingCulture
Time
Capacityto Absorb
Succeed,SurviveorSink
Time LossversusFinancialStrength
WhataretheChoices?
PERFORMANCE
SafeProfitableOperation
AfterJamesReason ManagingtheRisksofOrganisationalAccidents
PROTECTION
ChoicesSqueezingOperations
PERFORMANCE
AfterJamesReason ManagingtheRisksofOrganisationalAccidents
PROTECTION
ChoicesAnotherView
TheBanks Shareholders Creditors
YourCompany
Legislatorsand Customers
SourceScyllaandCharybdisby~EarthDefectondeviantART
Tosucceedownerswillneedtoadaptandberesilient
Resilience
Theabilityofanorganisationtosucceed in changingcircumstancesnotjustsurvive Findsopportunities ClarityandAgility Learns Anticipates Monitors Adapts Peoplewhocanthinknotjustfollowrules Bendsbutdoesnotbreakunderpressure
OperatingMode
Resilient Brittle
NormalAbnormalEmergency
NormalAbnormalEmergency
Resilientorganisationwilladaptfrom normaloperationtoabnormal operationandrecover.Inemergency willbeabletoadaptfurthertoavoid catastrophe
Brittleorganisationwillneedallits resourcestomaintainnormal operationleavinglimitedcapacityto dealwiththeabnormal.Rulebased mentalitywillbeunabletocopewith novelemergenciesandwillfail.
ResilientShippingCompany
Owner
Knowledge andLearning
DownwardResilience
DownwardResilience WhattheOwnerWants oStrategy oValuesandphilosophies oGoalsandGoalConflict Howtheownerwantsittowork oCulture oMotivation Howtheownerisseen oLeadership oCommunication
Customer Requirements
Operations Management
UpwardResilience
Regulators Requirements
UpwardResilience
TheHumanContributionandMotivation oNothumanerror!! Choosingtherightpeople oSelection oRetention LearningandTraining oTechnicalSkills oNontechnicalskills (thehumanelement) oDecisionmaking oOnboardtraining/learning
OperationsManagement
LearningandKnowledge ChangeManagement Procurementandtechnicalbackup Budgetsandtargets ManagingComplexity Creatingsimpleanduseableprocess Reinforcingownersgoals Compliance
Resilient Operation
ImproveEarningsandCustomerFocus CostManagement
Succeed,SurviveorSink
Time FinancialStrength
LoseVettingAcceptability SlashandBurn CostCutting Incidentsandreliabilityproblems
CostManagement
Budgets/managementaccountsaresymptomsnotcauses
Findwhattherootcausesofcostare. Bewareofacrosstheboardcuts.
WhatdrivesCostsandLostValue?
Yesterdaysdecisions,philosophy,goalsandassumptions Howyouapplyimposedrequirementsandlegislativechanges Rigidityintheorganisation/Decisionsattheboundariesoffunctions
UnderstandtheConsequences
Understandtherisks,costs,value,valueloss Understandyourorganisationandhowitworks
Implementandmakesurethechangeisfullyintegrates
Communicatemore,listentofeedback,monitor TrainingandProcedures
Conclusion
ChallengingTimes
Markets/Oversupply CustomersandLegislators Complexity
Choices
Succeed,surviveorsink Costversusvalue Resilient/Brittle Costmanagementversusslashandburn
Whereareyounowresilientofbrittle?
Notjustsurvivingbutsucceeding

Tanker Operations 2012 Succeed, Survive or Sink?: Tanker Operator Conference September 2012 Hamburg

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TankerOperations2012 Succeed,SurviveorSink?

MartinLShaw ManagingDirector MarineOperationsandAssuranceManagementSolutionsLtd

Grounded Coll/Contact Oil pollution

Micro Moreshipsmoreaccidents Betterreportingdueto TMSA Newships

Moreregionalrules Consensusweakening (GHG)

Experiencegapfromlost recruitinginthe80sand 90s Complexity

Resilientorganisationwilladaptfrom normaloperationtoabnormal operationandrecover.Inemergency willbeabletoadaptfurthertoavoid catastrophe

Brittleorganisationwillneedallits resourcestomaintainnormal operationleavinglimitedcapacityto dealwiththeabnormal.Rulebased mentalitywillbeunabletocopewith novelemergenciesandwillfail.

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