Workbook answer key

M O D U L EI 1.1
World of work
A retail manager B office manager C tourism officer 0 A (I'm responsible of theshop- meetingour for the sucess salestargets,basically) I B (I work a typical working week,Monday to Friday) 2 C (I talk to peopleof different nationalities eueryday) 3 C(I answerpeople's queries) a B (I'm usuallyat my computermostof the day) 5 A{I work longdays... On a typicalday I get hereearlyin the morning) TextA 0 organise special promotions I checkdeliveries 2 help staff 3 managestaff 4 process salaries 5 supervise day-to-daywork Text B 6 checkaccounts 7 process accounts B supervisestaff 9 dealwithpayments l0 reduceoffice costs Text C I I answerqueries 12 give information 13 setupexhibitions 14 leadtours 15 representthetown / country 0 work t has 2is 3 dealwith 4is 5 counts 6 don't like 7 don't often have B knows 9 are l0 try
, r, r r .i : r r l : t

'!.*

0 Doyou usually drivetowork? I He doesn't usuallyworklate. 2 | neuerwork at weekends. 3 He visits clientstwicea month. 4 I am normally atmy deskby Bam. 5 Do they givepressconferences eueryweek? 6 Sheisn't o/en behind schedule. 7 We ofien f,nish work early on Fridays. B Our departmentsometimes organises training sessions at weekends. 9 He is occasionallylate forwork on Mondays. I checkpersonal emailsatwork 2 XandY 3 taketoo long for lunch 4 X 5 Y In CompanyX,employees rarelytakea dayoffwhen they arenot sick. In CompanyX, staffoften use the office stationeryfor their personal use. In Company& peoplesometimescopy the office software for their personal use. In CompanyY employees often take a dayoffwhen they arenot sick.

.,,ri,ll:irlllttl .,1

l'il:lli.1ltllll ..

',',A,,

: '

ii,i'

:'ri'rr'rlrllllllll!

In CompanyY,staffsometimes use the office stationeryfor their personaluse. In CompanyI peoplenevercopythe office softwarefor their personal use.

L.2
Personal and professional details
I r day see pen eye go you car

ir...,rt it

rrt:: :

'.:.:,':l:,1',r;r,,, :' :

A
H I K

B
C D E G P T V

F
L

r
Y M

a
U W

,,r:ir,'

illr.,.rrrr

. ,::...,:,:tltt:i.

N S X Z

lttiill,.li.
::ir,ii:llllll:l : llllrrlrlrrr,

:::':::::r:a::'lllill

WORKBOOK ANSWER KEY

r89

/iz/ asli
' I l,r,tt:r..,litii::]

Text2 1 C 2 Option A says'present'identity documents, whereasthe text says'haveyour photo taken for your conference ID badgel Option B says'leave'but the text givesinstructionsfor arriving because it says'signin' and 'welcomepacki Text 3 I A 2 OptionB says'mornings'but the textsays'16.30-17.30; which is the afternoon. Option C says'at half past Text 4 1 C 2 Option A says'open in February'but the text says tlosedl Option B says'closed on the first of February'but the text says'closedfor holidaysfrom2/2'. si{ which is 18.30.

fiAitthw.,.::l:*
gets checks helps visits organises manages processes arranges

tries opens enjoys gives

I Hi Anya,nice to seeyou again. 2 Hello, I'm RossMcGovem. 3 Excuse me, areyou Bart Roland? 4 Hello,Ms Wiseman.How areyou? 5 Excuse me, is your name Delemus? 6 Goodmorning, my name'sMaya Lund.

& &

1 F 2 C 3 A 4 8 5 E 6 D 0 What time do you startwork? I What do you do? 2 Who doyouworkfor? 3 Doyoulikeyourjob? 4 Whereis your studio? 5 WhyisitinParis? 6 How often do you showyour collection? 7 Are you ambitious? B Where areyou from? 9 Who buysyour designs? &

MODULE 2

2.L
Work in progress
o i. delivering I . are extending - 2 arelooking 3 are improving 4 is holding 5 areusing 6 isn'tworking 7 is visiting B is coordinating 9 am giving l0 aredoing X Suggestedanswers: 0 On Day I, he'shavinga breaKastmeetingwith the IT manage4 Australia. I In the morning, he'smeetingthe departmentheadsuntil lunchtime. 2 In the aftemoon,he'sgiving a presentationof the project to local staff. 3 On Day 2, he'swith the IT managerin the morning and they arevisiting the Sydneyofficesand factories. 4 After that, he'sinterviewinglocal staff. 5 On Day 2 in the afternoon,he'sdiscussing the project schedules with the IT manager./ Theyarediscussing the project schedules. 6 On Day4, he'sleavingfor Bangkokin the evening. $ rDz 2Ar sFz 4Er sc3 683

-g

Model answer: Raffiis from Birmingham.He'sa fashiondesignerand he works for YSLin Paris.His studio is in Paris,because Paris is the fashioncentreof the world. He loveshis job and he's very ambitious:he wantsto havehis own fashionlabel.He showshis collectiontwice a year,in springand in autumn, and lots of celebritiesand film starsbuy his designs.

&

Hi everyone, I'm Katherine,but my friends call me Kate.My name is English, but I'm from Lisbon.I'm a lauryer and I work in the head offrceof the LegalDepartmentat PLA.I specialise in insurancecontracts. In my sparetime, I like marathon running and photography. You can seemypictures if you click here.I hope you like them!

1.3 Reading: Short texts

t

l B Option A says'mornings only' but the text doesn't specify momings. Option C says'deliversf but the shop accepts deliveries.

}vORKBOOK ANS\^/ER

&

Project manager 0 employprojectstaff I settargetsfor eachphaseof the project 2 hold meetingswith management 3 completeproject on schedule Team leader 4 supervisethe work of the team 5 giveweeklyupdatesto project manager 6 meet deadlinesagreed with project manager 7 hire temporarystaffif necessary 'I'm hauing great I B Wrong (she says a time hereat Mulligan) 2 B Wrong ( Next weekI'm spendingthreedays with the traders in thefront ffice) 3 C Doesn'tsay (Are you thinking about apptyingfor a permanent job ...?) 4 C Doesn'tsay 5 A Right ( ttrs t, I hauetofinish my degree!)

,3

lat 2on 3in 4in 5at 6at /In Bon 9on l0 in

Sand I A From : Managing Director To: all_staff@mail Subject : PhyllisAdcock As you may knoq Phyllis Adcock is leaving the company at the end of the week I hvite you aI to join phy[is, myself and the rest of the management team on Fridaylunchtime, for an informal leavingparty.Drinks and snackswill be servedin the board room from lpm. pleasebe prompt. B From: Tessa Faulks To:BWoodcock@Woodcockorg Subject:Presentation _ Many thanks for the invitation to your presentation on Tuesday12th.I'm afraid I'mvisitingour Italian subsidiary nextweek and so I won't be ableto attend. Good luckwith the presentation. Model answer: DearTessa, I'm giving a presentationon 'NewMarkets,nextweek and would like to invite you to attend.It's on Tiresday l2th, in the main meetingroom at Head Office. I hope you can come, BrendaWoodcock Modelanswer: Dear Phyllis I have received an invitation from the MD to your leaving party. I'm afraidI'm visiting the Americanoperationnext week,so I won't be ableto attend.I,m sorry to missyour party. I wish you all the bestfor the future. Regards Anna * * I am writing to invite you to our annual seminar on Future Trendsin IT. Thisyearthe seminaris taking placeat the Science Museum,on f Zth fuly. It starts at loam. It is open to all IT professionals, and it is ofparticular interestto IT systems managers. Please confirm your attendance. Registration closeson f fth July. WORKBOOK ANS\^/ER KEY

l option 2 clients 3 great

4 traders 5 short-term
t)

degree

2.2
Making arrangements

& r s
12.30 2.20 6.I9 1990 1314 20r5 l680

2 D 3 A 4 C 5 B nine fiften twelve thirty two twenw six nineteen ninelggg ninety thirteea foutCCU tvqsntyfiftcu sitccnelghry

Z oe.ls

I first syllablei twenty, lhtrty etc 2 second syllable:thirteen, fourtreenetc

&

15.30 r3.40 19.20 18.50 20.r5 FeblTth Dec l9th Oct lSth Nov30th Aug 20th

fiftccn lh:irty thirteen fogty nineteentwenty eightecn fifty twentyfiftCCn Eebruarythesevenlgenth DeeCmberthe nineleeDth Oclober the fiflcc4th Novcmber the thirtieth August the twentieth

t9l

2.3
Writing: lnternal communications ( | )
I e f Qhetext is shorter - J0-40 words,and,more informal. It is clearly to someonein the samecompany) B B (t rts text is longer - 60-80words, and moreformal) X 3 (1 doa not match becawethe notedoa not say wherethe meeting is,or ask the colleagueto callfor more information. 2 doesnot match because the Memo is written to Fiona, not to the department.It doesnot mentionpunctuality.) 3 Modelanswers: r HiBill, I havea marketingmeetingthis afternoon,but I,m leaving early to catch the flight to London. Can you take my placeat the meeting?It's in room 2.2at 3pm. Give me a call if you need anyinformation. Thanks, Qavid 2 Hello everyone, I've arrangeda meetingwith the IT managerto discuss our ideas for improvements to the internal email system. Shewill be here on Thursdaymorning at 09.30.please don't be late. Regards, Sue & ?

2 It / TheWall StreetCrashwasin 1929. 3 The aim of the EECwas to promote ftee trade in Europe. 4 They/ Colour TVbroadcastsbeganin Europe. 5 Nq it wasn't, / 'New Coke'wasn't a success, 6 It I Thedot-com boom lastedfive vears. r B 2 A 3 c 4 8 5 c Paragraphl ended made marketed Paragraph 2 expanded acquired launched Paragraph 3 persuaded developed

3.2
Company performance
X t sold 2 produced 3 designed 4- imported 5 marketed 6 published

MODULE 3 3.1 Compan| biography

* X 0 developed I crashed 2 invented 3 formed 4 signed 5 began 6 forced 7 launched 8 ended 9 merged l0 bought Z I What did Henry Fordproduce? 2 When was the Wall StreetCrash? 3 Whatwas the aim of the EEC? 4 Wheredid colour TVbroadcasts begin? 5 Was'New Coke'a success? 6 Howlong did the dot-comboom last? 3 L He /HenryFordproducedcars.

/d/ asln planwd

: designed . manufactured : merged ,organised ..*rplli"d.

ltl astn Vrohyed

crashed developed forced launched published : distributed expanded , imported marketed , provided

Posslbleanswer: EpronMobil is a public company.It beganoperationsin 1999after E:o<on and Mobil merged.Its original namewas StandardOil. Its headquarters are in Texas, in the United States. The CEOis Mr RexW.Tillerson.Thecompany producesfuels,lubricantsand petrochemicals and it had a revenueof $377.635 Billion USDin 2006.It has around 100,000 employees. Businessis beglnning to recover from the stock market mini-crashlastWednesday.Theindex rose by three points yesterdayand there was an increasein activity in all sectors. Expertssay that the fall in sharepriceslastweek wasnot a real crash,but part of a normal cycle and not ' unusualin October.

,92

WORKBOOK ANSWER KEY

Paragraph I C,B,A Paragraph 2 H,E,D,EG,I Paragraph 3 J,M,L,K

1 people 2 exports 3 goods 4 companies/ firms / brands 5 successfrrl

verb Paragraph I C founded B was A had Paragraph 2 H gt"-, became E was D rose,dropped F set G sold,raised I had Paragraph 3 I started M fell L dropped K lost compete consume export import produce retail sell ship supply transport

noun -thing competition consumption export(s) import(s) product retail sales shipment supplies uansport

noun_ p9r,9.9:1:t compeutor consumer exporter importer producer retailer seller shipper supplier transporter

& rcan
2 couldn't 3 can 4 couldn't 5 can,can't 6 could 7 can't - 8 could -X I should 2 can't 3 Should 4 can 5 Couldn't 6 couldn't 7 should B should

3.3 Listening: U nderstanding context

X A3
B I C 2 D4 Possibleanswers: Wordsnot connectedto topics: A invent, office, safe B application,fly, time C computel papeq, share D material,memo, system .

W 2,3,s

MODULE 4

4.2
Business communications
1 C 2 D (introduces the reasonfor writing) 3 F (giuesfurther detaik) 4 E (introduces point) second 5 B (sugges/s possibleactinn) 6 G 7 A I l Hallcro 2 invoice 582/08 3 four PCmonitors 4 claimsprocedure

4.r
Internationalbusiness * r s
2 F 3 C 4 E 5 D 6 A X manufacturer) freightforwarder+ carrier) wholesaler) retailer ) consumer A (A Scandinavian success story)

vr/ORKBOOK ANSWER KEY

r93

Model answer: Dear Sir or Madam, I am writing aboutyour invoice982/09for the transportof our office furniture to newpremiseson 4th and 5th March, Theoriginal quotation for this workwas 2,750. However, the invoiceyou sentus is for 1,500. I think this is a mistake.In addition, the movetooktwo days,not one. Couldyou pleasecheckyour recordsand sendme the correctinvoice? Yourssincerely Suggested answers: 0 Dont worry I'll take it. I I'llphotocopyitnow. 2 I'll finish earlytomorrow. 3 I'll tell the manager. 4 I'll be readyin time.

&

I C

2 C 3 B 4 A 5 B

6 B 7 C B A 9 A

M O D U L E5 5.1
Career choices
$ f a kght(Employeesof ... LochFyne Oysters hauebought thecompany ...) 2 B Wrong (co-founder Andy Lane wantedthestaffto benefitfrom thesale.) 3 C Doesn'tsay 4 B Wrong (the companyhasmadea profit of around 8600,000 thisyear.) 5 A Ilrght(the local communitycan continueto earn money from the oystertrade.)

'Xr
0 inqggge I exDorts 2 impo{ 3 transDort 4 Dresent 5 {gcrease 6 record 7 Dermit Correct order: B Good morning, WestcoTransport. D I'm afraid she'snot in her office at the moment. F Would you like to leavea message? E Who'scalling,please? A Doesshehavevour number? C I'll askher to call you when shegetsback. # westco Transport Telephone Message Message for: Company: Tel./Email Message: Please callhim back Simone Hi-Flyers Nameof caller: Mark Bashir

shareholders

2 founders 3 local community 4 farmers (spokesman 5 spokespeople in text) 6 owners

3 &
&
g*

grow 1 boirowed 2 lost 4 save 5 lent 3 spent 6 win

0 Shehas phoned the suppliers.

I Shehasn't sentthem the new conuact. 2 Shehasbookeda flight to Glasgow. 3 Shehaswritten up the minutes from yesterday's

meeting.
4 Shehasn't spokento the officemanagerabout the

securitydoor.
5 Shehasn't giventhe IT manual back to Sara. 6 Shehasn't bought a birthday card for the MD.

& r C Haveyou beentovenice?

2 F HasAlistair gonetovenice? 3 A Havewe usedthis supplierbefore? 4 B Has the new bossbeento the office today? yet? 5 E Haven'tyou finishedthe accounts 6 D Haveyou beenhere for a long time?
i{f

4.3 Speaking:Talking about yourself

X I I am from Bilbao./ I'm from Bilbao. 2 I'm a marketingassistant, 3 I'm doing a degreein economics. 4 I work for a small family business. 5 My company'sname ls Gratton. 6 I agree with you, a small town is better. 7 I don't like working in a largecompany. B I like working therevery much.
S

I yet(usedwith negatiues or questions) perfect) 2 yesterday (71n ishedtimes,not usedwith present 3 already(usedwith positiuesentences)

perfect) 4 lastweek (fzrshed times,not usedwith present 5 ever(wrongposition in sentence) 6 everQtsedwith questionsor negatives)

194

WORKBOOK ANSWER KEY

&

ltookover 4 hascut

2hasfired

3hasclosed

5 haveneverseen 6 said

7 havehad B rose

5.2
Achievements and plans
& U"'tgoing to giveawayall of his money. X l A,B,E,F 2 C,D,G,l 3 H 4 T

flfteen thousand,threehundred and ninety 15,390 eight hundred thousand 800,000 th:Lrty-eight million 38,000, 000 g_ixand Wi 6Y2 ninety-nine pereCnt 99% sght hundrcd and lhirty 830 twelve thousand, fuee hundred and scyenty -seven l2,3ZZ

5.3 Reading: Scanning(l) X s,s,7

3 2,4
1.6

He founded ll companies. He hasbeen on the list of the UK'sten richestpeoplefor lB years. He has sold all the shares in his companiesnow. His companiesexpandedinto 25 countries. Theyemployedmore than 50,000 people. Theyhavenevermade a loss. Theyincreased their turnoverby 700%. Theshareprice hasrisen steadilysince 1gg7. Investorshavemade a lot of money. In Sir Cameron's forty-yearcareeq, he invented46 successful inventionsand he founded ll companies. His companiesexpandedinto 25 countriesand they employed more than 50,000 people.Theyhavenevermade a loss.His companiesincreased their turnover by 200%and the share price hasrisen steadilysince 1987. Investorshavemade Iots of money.Sir Cameronhasbeen on the list of the UK,s ten richestpeoplefor lB years,but he has sold all his shares in his companiesnow. Sir Carneron'sother achievements include a knighthood from QueenElizabethII and the French Legiond'honneur. He has alsosailedaround the world three times and in l98Bhe cllmbed Mount Everest. He has set up a number of foundationsto help children in need, and nowhe plans to give most of his fortune to theseorganisations.

"*

&

l Right 2 Wrong 3 Doesn'tsay 4 Wrong 5 Doesn'tsay o Right 7 Doesn'tsay

l c

z F 3 4 4 G 5 E 6 D 7 B

MqDULE6 6:1 Business travel

r c

2 A 3 E 4 D 5 8 6 F

I Thetaxi driver said itwas 25and therewas a 10 supplementfor the suitcases. 2 Thetravel agentsaid I could pick up my ticketsat the airport. 3 Thesecurityofficer told me to removemy jacketbeforeI camethrough the securitygate. 4 Thecheck-inclerk said I wastoo late to checkin. The fl ight was alreadyboarding. 5 Theconference organisertold me to wait for the conference representative at the meetingpoint. 6 The airline representativetold me there was a technical problem with the plane and they wereworking on it (at thatmoment). 3 Suggestedanswer: Ms Vine, this is Tom. I spoketo the travel agent about trains to Valenciaand he said the servicewas excellent. He said they had just starteda new service. He said therewere frequenttrains and theywere really comfortable.He also said it took about three hours from Barcelona and no trains

&

1 aregoing to do 2 are going to add 3 is goingto mean

4 isn't goingto be 5 are goingto introduce 6 arewe going to start 7 are going to modify B arewe going to get twenty-sevenper cent 27Vo three quarters 32 nine hundred and fifty-five 955

WORKBOOK ANSWER KEY

r95

had arrived late sincethe newserUice began.He saidyou could book in advanceor you could buy a ticket on the day and it was very popular with businesstravellers. Do you want me to cancelyour air ticket and book you on the train? 4 I takeoff 2 business 3 boardingpass 4 flightattendant 5 checkin 6 luggage

&

I I d like to book a seat 2 wouldyouliketofly? 3 There's / Thereis 4 Itleavesa120.05. 5 I'll checkthe availability. 6 couldyou make me a reservation 7 what'sthe passenger's name I Wouldyou like me to spell 9 Doyouhaveanaccount l0 Wouldyou like me to sendyou Modelanswer: Dear Guy, Justto letyou knowthat I'm arriving in Genevaon 12November, at tlpm local time. Couldyou meet me at the airport? L6oking forward to seeingyou. Manythanks, Iames

Y er c
2 A 3 L 4 H 5 I & o Mr Nielsenis the passenger. I Mr Melsen'sflightwith Justgo Airlines was cancelled. 2 Mr Nielsenwrote to complain to the airline. 3 |ustgowent bankrupt before Mr Nielsenmade his complaint. 4 |ustgo dtdn't make alternative ffavel arrangementsfor MrNielsen. 5 True

6.2
Travel arrangements
* o w" h"rrubooked I We novineed 2 and one more 3 Couldyouconfirm 4 Payrnentdetails are 5lwritetoconfum quote this number 6 Please 7 Ifyouaregoingto B I can alsoconflrm thatthe ry DearMs Marino I write to confirm the additions to your booking, reference 983UT. I havereservedtwo singlerooms for 10th-f 2th May and one double room for 12thMay. the additional costis 390in total. Please note that you must presentthe same credit card on arrival at the hotel. We look forward to seeingyou on 10th May. Bestregards FlorenceBruce

?asoenqer
company conference customer excellent Internet manager newspaper technical telephone

arrival
connection departure equipment

6.3
Writing: Internal communications (2)
* S @ is too informal, C is tooformalfor a memo to another memberof stafi, B is neutral.)

196

}vORKBOOK ANSWER KEY

Modelanswers: I Dearall, Thisyear'sannual party is on 29 Decemberat the Grand Hotel.All staffand their partnersareinvited. Rememberto confirm your attendance to me by email please. before l0 December, Thanks, Sandra 2 To:allstaff From: Hotel Manager I have received a letter from the Franklin Trust thanking us for the excellentserviceand facilitieswe providedfor the conference lastweek.Well done,everyone. You did a job. veryprofessional Thanksagain,everyone, foryour hardwork, Angela

&

lAand

2Bcan

3 A The

4Aas B B more

5 C t h e i r 6 C q u i c k e s t 7 A does 7 C[entconsultationrecord Nameof c[ent: Date of enquiry: Annual contractnumber: Nature of enquiry:

SimonWestgate rr/02/oB 9934/HT driving fine / traffic fine

Previousconsultations this vear: no

7.2
Orders and contracts
A table (a), chairs(3) B chairs(3) C fridge(5),coolbox(2) D fridge (5) E microwaveoven(1) f big 5 bigger 8 wider 2 round 6 wide / deep 9 best '1a|In,:.: length width depth height weight age 3 many 7 deep/ wide l0 much 4 small

M O D UL E 7 7.1
Products and services & r c 2 D 3 c 4 c 5 B 6 c z D B D
& 0 System A is the smallest.
I System A is the noisiest. 2 System C is the quietest. 3 System A is the easiest to install. 4 System C is more expensive than System B. 5 System C is easierto maintain than System B. " & l less?xpensive 2 quicker 3 more comfortable 4 more interesting 5 better 6 more convenient 0 smaller I better than 2 aspopularas 3 more convenientthan 4. easier 5 more appropriatethan 6 more entertainingthan 7 wider B more expensive than 9 asdifficult k l 150per year 2 ten 3 problemswith parking and driving fines 4 50

:,aaie$
long wide deep

higtr
heavy old

different(theuowelsoundin'height' is /ar/, as in'high The uowelsoundin 'weight'is /et/, as in 'wait) 2D (letl and /ee/) 3 S(/erl) 4S (/arl) 5D(/eu/and/au/) 6S(/g/) 7S(/ir/) 8S(/gr/) I S(/a/) Possibleanswers: I Thecheapest systemis Supahome. 2 It takesbetweena morning and two daysto install the svstems. 3 SureSafe givesthe most protection. 4 Supahomeand Protelctoruse a PIN codecontrol system. SureSafe has a PIN code and a remote control. Thebestlevel of guarantee and after-sales serviceis with SureSafe. 6 SureSafe is the bestvalue for monev. Model answer: We looked at three differenthome securitysystems, Supahome, Protektorand SureSafe. Thecheapest systemis Supahome, at 400.SureSafe costs475and the most expensive systemis Protektor, at 500.It takesbetweena morning and two daysto install the systems. givesthe most protection;it coversall zones. SureSafe WORKBOOK ANSWER KEY

t97

Protektor coversthe doors and windows but Supahome only coversthe front door. Supahomeand Protektor use a PIN codecontrol system. SureSafe has a PIN code and a remote control. Ihe best level of guaranteeand after-sales service is with SureSafe. The guaranteeis for ten years,and there is a free callout servicefor two years.On the_other hand, Supahomeand Protektor give a guaranteefor five years,and only give six months and one year free callout. In conclusion,SureSafe is the bestvaluefor money. I We have receivedyour call about a fault on your system. Our technlclan will visit assoon asposslble.Please call 079878464to arrange a time. d &

1l is accepted 12 isusuallypaid C to give information I C (Themilk wassold to alarge commercial d,airy.) 2 A(it was our responsibility to make sure therewereno problemswith the milk quaw.) 3 B (Thewholeplacewasautomated..... Nothing was wastedat all.) 4 A (organic dairy farming prod,ucinghi,ghquality, specialistcheeses.) 5 C (the Internet meansthey can reacha much wider market...)

7.3 Listening: Missing information

5 r c
2 A 3 D 4 B 5 E

&

I handmade 3 demand 5 automated 7 warehouse

2 order 4 supply 6 output 8 delivery

8.2
Problems and solutions
I problem 2 opportunities 3 succeed 4 way

MODULE 8 B.l Manufactu ring prlocesses

&
I I aremade 2 were designed 3 hasbeendelayed 4 will be supplied 5 was senf. 6 can'tbeincreased X I Thefilmisbeingproducedbyanindependentstudio. 2 The specialeffectswere designed by a studio in Belgium. 3 Theanimation sequences arefilmed in the UK. 4 The actors'voices can be recordedin any location. 5 The soundtrackwill be added at the end of filming. 6 About 90%of the film hasbeen completednow. 7 Thecopieswill be producedin Spain. B Thefilm is goingto be released on Chrisfrnas Eve. 3 I make 2 canbetaken 3 is informed 4 can'tbeprovided 5 isreceived 6 hasn't beenfilled in 7 can be delayed I is sent 9 decide 10 takes b
3

I stbp/prevent 2 so that 3to 4to 5 stops/prevents 6 so that 7 stops/prevents B so that I stop/prevent l0 to

& I

r G 2 D 3 C 4 H 5 E 6 B 7 F 8 A I air conditioning 2 conferencephone 3 smokedetector 4 maintenancemanager 5 barcodescanner 6 qualitycontrol 7 gpticalcell B businessschool 1 D 2 E 3 F 4 B 5 A 6 C I ThereisnoE9Sflavouring. 2 a mistake with the orders 3 contact the purchasing departrnent

WORKBOOK ANSWER KEY

Model answer: Theproduction managerhasinformed me that therewas no deliveryof E9Bflavouringlastweek and there is no stock.Couldyou checkon this order and all other Ifthere is no E9Bon order, flavouringsorders,please? pleaseorder someurgentlY. Couldyou alsoinform me of the expecteddeliverydatesfor the flavourings? Many thanks, Tina

3 If we use recSded pbsrh' wll emissions.

mdn

qr @

,ftq{f
:

4 Thecostswill be lower if we don't use so much packaging. 5 We'll havea biggerimpact if we advertiseon the Internet. 6 ltwon't be in the shopsfor Christmasif we don't production. increase

{ -; ;{

&

I C use / will get 2 A continues/ will pollute 3 D rise / will be 4 B will set/ do not increase when somethingis bumed released emissions- gases fuels= materialwhich providesenergywhen it is burned fuels= oil, coal and gas carbon-based biofuel = fuelsmade from renewableresources usuallyfor crops= plantswhich are grown on a largescale, food solvents= chemicalcompoundsusedto dissolveoil and other substances

ffi

at yesterday's Thenew product brochurewas discussed suggestions following the and meetingwith the owners were made: by ten pages o reducethe sizeof the catalogues o usefull colour . put the catalogue on the website Coutdyou discussthe first two points with our usual printer and look into what'sinvolvedwith the third? Get quotationsand let me know somethingby the end of the week if possible. Sam w
#

il
::
' "

K$

:j
:: * '

1 Ato 2 B for 3 B are 4 Cof - 5 A are 6 C other

'7

8.3 Givinga short talk; Discussing Speaking:

and reaching a decision 3" A r,7,g
B 3,6, 10,12,13 c 4, B,15,16 D 2,5,rr,14

1 :
tI!i w lllll:irljlll

C cheaper

B Ain

" g r c 2 D 3 F 4 A s B o E W I 2 3 4 5 rate venture future technology factor

-'

1J

MODULE 9 9.1 The future & r *itt

2 will 3 won't 4 will 5 will 6 won't 7 will B will I When will it be in the shoPs? beforeChristmas? 2 Why won't it be available 3 How much will it cost? 4 Wherewill it be on sale? 5 Howwillitwork?

t
s
,,ffi

6 cost

9.2
Meetings
& ttt 2 before
3If 4if 5 until 6 As soonas X I Block the main entrance. 2 Lift the machinerybefore the water getsin. 3 Switchoffthe electricityif the water startsto come in' 4 Move equipmentinto the loading area. 5 Decldewhen to make an announcementto the staff. \^/ORKBOOK ANSWER KEY

rlllllll!:

rc
-';

t'j

.W
"

6 Who will it appealto? 1 We'll sell more in Asia and Africa if it's solar-powered. 2 If we don't use aluminium, itwill be much cheaperto make.

,";

f rgenda 2 arrange 3 departrnental 4 minutes 5 attend 6 hold

faulry fsrry

S L

9.3 Reading: Scanning (2)

& i C is correct.Statements B and C areboth true accordingto what the text suggests, but they are not reasonswhy 'nobodywants to be a farmerl X 2 A Qhey takeout loans from the bank ... their incomeis not guaranteed.) 3 B (cropsdependon the weather.) 4 Bwith 5 B lower 6 C willhappen

4ana5
DearMsWilkes, Please acceptmy apologtesfor the problemsyou havehad with your new QX motorbike. I know that your bike was orderedon 2nd March and deliverywasexoected the last weekin March.and it's the end of April now. Unfortunately, the deliveryofyour bike hasbeen delayed. Theproblem isn't really our fault. Thedelayis due to production problemsat the factory.I senta couole of emailslast weekto try and find out what the situation is. We havebeen told that theseproblemshavenow been solvedand that normal production will startagainnext week.Well. I hope so.don't you?Wewill contactyou as soon aswe have a definite delivery date for your bike. In addition, QXwould like to offeryou a t0% discounton our rangeof motorbike accessorles. I'm really sorry about evervthing. Yourssincerely E. Bridge Motorbike Central & Shortvowels: I list 2 will 3 hit 4 bat 5 cat 6 this 7 chip B Tim I sat I0 hat ? shlpment BrCen need k cQst caused laws lqss compete strqng stgrm fall g predlct S L L L S s L L S L S L L 3 X :,

MODULEIO 10.1
Career development
? teachers lecturers speakers trainers tutors clacses courses lectures seminars sessions workshops education professional development training I which 2 who 3 who 4 where 5 which 6 which 7 which B which 0 I work for a man who values education. 1 I studiedat a businessschoolwhlch has an international reputation. 2 I work with a colleague who studiedat the sameschool. 3 I did a degreewhich helped me in myprofession. 4 I had a tutor whose lectureswere inspirational. 5 I work for a company which has offices all over the world.

vvoRKBOOK ANS\ryERKEY

6 My officeis in a businessparkwhere there arelots of facilities. is very successful. 7 I met a clientwhosecompany B I work in a building where smokingis not allowed.

r0.2
Organising a conference
n I whe.t *e decidethe dates,I'll book a room / book rooms at the hotel. 2 lt's organised by a local development agency,which haS in the area. experience
3 I've confirmed the dates of the conference for late May. 4 Until we finalise the budget, we won't know how much we can spend on catering. 5 We've received completed registration forms from all the participants now. 6 How much have we budgeted for the speaker's fee? John Cruz looks great, but expensive.

'that' in likely to use I,2, 3 and5. (Youare less Sentences so 'who' sounds to a person, 2, as 'colleague' refers sentence morenatural.)

rl,r|r,lirlllrl

I Don't JustManage,Lead!is a course(which) many managers find useful. 2 FrancisBakeris a CreativeDirectorwho hasworked for agencies. leadingadvertising 3 Thecourse(which) I took lastyear was calledEfrectiue Communicating. developmentis something(that) 4 Professional companiesoften neglect. 5 I'm goingback to the collegewhere I did my first degree. 6 Thewoman (who) I spoketo about the coursewasvery helpful. 7 Thetutorwho interviewedme was quite friendly. B Theamount of work (that) you haveto do is reasonable.

''ill

ll.i,il..':-

'3" ana ,,{

I E 4 A 2 D 5 B 3 C -$ Model answer: Dear Mr Ellacott, I attendedyour talk on Internet advertisingat the Northern Chamberof Commerceand I thought it wasvery relevant and interesting. I am currently organisinga developmentday on the topi. of 'Marketingand the Internet' for a group of about forty staff.I would be delightedif you could deliveryour talk as part of the event.I enclosedetailsof the eventand of our company. Please confirm your availabilityand your fee. Yourssincerely, $$rc H I A We're thinking of goingout for dinner tonight.Are you free? B Goodidea.\{hich restaurantdid you havein mind? 2 A Wouldyou like fo try this dish? B It looksverynice.What is it made oI? 3 yoa somemorewine? A CanI offer B Thanks, but I think I'll just havewater now, z A H 3D V 4E H s B V "'" l , l, ,,,i

tib A An online course

B An activityweekend C A developmentday I B (I wasin a group with peoplewho are quite dynamic at work ...) and confident 2 A (I can ... seehow thingswork in practicein myj ob.) ...) 3 C (It wasall uerymysterious ...) studies 4 A (I can studythe theory... Wedo a lot of case 5 C (-You discouered that ... othersaregreatat listening...) ... we madea great 6 B (I went on a team-buildingweekend team...)

l llrl,,ltr

IJ

TextA great patient good at motivating (us) (time) goodat organising understanding Text B competitive dynamic confident Text C good at communicating greatat listeningand explaining

:,ttttt,

+
A Haueyou beento any of the typical tourist siteshere? What do you recommend? B lm afraid,lhaven't. I haven'thad very much free time. u os for a drink? A wouldyouliketojoinwforadrink? B lt's uerykind of you fo aslqbut I think I'll go back to the hotelnow.

.....,,

,,,,,1' ,'l ,,,,l,,l llllllll. ':'':':

i,trtr lii.lllll ' .:;:,:

WORKBOOK ANSWER KEY

201

4 must 5 musfit't 6 don't haveto 3 I musm't 2 don'thave to 3 should 4 don't haveto

10.3 Writing: Letters and emails

I Rskwhatkindof coursestheyoffer:6, B,l0 Ask for a quotation for a grotp of21: l, 4, 5 Find out ifthere are any restrictionson participants:2, 3, g Find out about availabledates:Z, I I, 12 2 Modelanswer: Dear Mr Yardley, I am organisingsometraining for administrativestaffand I seefrom your website that you run residential weekend courses, I would like to knowif you havecoursessuitable for a group of young administration workers, on team-building skills. Couldyou let me know pricesfor groupsof up to 2b people and also if the activity coursesare suitable for people with disabilities? Please sendme a list of the datesthatvou havecourses available. Thankyou in advance, R Brooke 3 Modelanswer: DearMs frooke, Thankyou foryour enquiry about our courses. We offer a team-building activity weekendwhich is suitable for pleaseseethe peopleworking in most areasof business. enclosedleafletwhich givesfull details,and the restrictions on participants.Theprice will be 2,500-3,000, with a l0% depositto be paid at the time of booking.Thereis a 5% discounton bookingsmade overtwo months in advance. Please alsoseeour websiteOutdoorBusiness.co.uk Bestregards TomYardley 5 4

S..,don't haveto ' 6 can't I hadto 2 don't haveto 3 can't 4 should 5 have to 6 mustn't 1 B Wrong(Thetraditionalimage ofthe gmhas changed eompletely.) 2 A Right (openall day,euerydayfrom 6.A0...) 3 C Doesn't say 4 C Doesn't say 5 A Right (oar shopcanproui.deyou with quality sports clotha and equipment.)

&so
swimming rutwing climbing cycling joggrng running skiing surfing 7

play football golf baseball hockey tennis volleyball

do yoga aerobics exercises karate Pilates thi chi

I playisusedbeforegameswithrules. 2 go is usedbeforeactivitiesending in -ing. 3 do is usedbeforeactivitieswith namesthat arenouns.

IL.2 Reportingaccidents
I 2 r s 2 D 3 F 4 A - s c 6 E

MODULEI I 11.1
Health and safety I r n 2 A 3 B

I wascarrying/ dropped 2 was walking / fell 3 wasusing / broke off/ cut 4 splashed/ wastrying 5 knocked over / was driving / fell 6 waswashing/ slipped / hurt

2 I mustn't
2 had to 3 haveto

I 'You haveto / should / mustwear appropriateclothing., 2 Parkingpermits must be displayed. 3 Childrenmust not be left unattended.

v v o R K B O O KA N S W E R K E Y

4 'We can't giverefundsif you don't havethe receipt.' 5 Membershipfeesmust be paid on time. 6 Armbandsmust be worn bv all children under 12. % Modelanswer: I We providelockersfor all clients. placeall your personalpossessions 2 Please in the lockers and rememberto lock them. 3 Outdoorfootwearshould not be usedin the greenzone. 4 All pool usersshould showerbeforeenteringthe pool area. 5 In the gym, someequipmentmustbe bookedin advance. 6 Ask at reception. 7 Children arewelcomeat certain times. 8 Theymustbe accompanied in all zones. * CaesarSportswear hasacquiredthe sportschain GetFit, afterthe announcementthat GetFitwasfacing bankruptcy. GetFithas89 retail outletsacross the country, and currently it is not known if Caesar Sportswear intendsto close these Lranchesor rebrandthem as Caesar A stores. spokeswoman for Caesar Sportswear said,'We must look at the situation in more detail beforewe can take anv decisions.' ! 2

staff; they hauejust trained staff Option C is incorrect becausethe text saysthey have invested in training but doesn't mention money specifically.

MODULE 12 L2.L The job market

r s 2 F 3 B 4 c s A 6 D

I was not / wasn't 2 wouldwork/ dwork 3 wouldenjoy/'denjoy 4 would be 5 wouldgive 6 did not work / didn't work 7 wouldbe/ dbe 8 could / would be ableto 9 would enjoy / d enjoy I0 wasnot /wasn't/weren't ll would do / d do 12 would notlike / wouldn't like 13 did nothave / didn'thave 14 would do / 'd do 15 would not like / wouldn't like / don't like

11.3
Listen ing: Following a conyersation & r c 2 B 3 A
Questlon l: 3 - O o If I knew someonethere,it would be easier. I C If shewasn't happy here,shewould look for another job. 2 F Ifheworked harder,hewould getbetterresults. 3 E If he spokeRussian, he would apply for a job as a tour guide. Question 2: A,: NorthAmerica. Questlon 3: 4 A If it had a branch in Germany,I would apply for a transfer. 5 B If his bossleft, he would leavetoo. 6 D If the salarywasbettet I wouldn't considerleaving.
d f l

- uuqigi i!$$i.&t n: I suppose so

qualifications

iiih*{WpsEr

2 employers 3 vacancies 4 interview 5 application

o

expandinsthe Internet sideof the business... In l, option A is incorrectbecause neither takeouernor competitorarc mentionedin the text. Option B is incorrect becausemergeisnotmentioned.In addition, optionsA and B both referto other companies, but no other companiesarementionedin the text. In 2, option A is incorrect because reductionmeansthe oppositeof employmore.Option C is incorrectbecause the text saysthe companywill reducethe number of employees in North America not sendpeoplethere. In 3, option B is incorrectbecause they don't haveto train

recruitrnent wouldbe

S rA

2 B who 3 C hadto 4 Bto 5 C decided 6 C until 7 A lots B C any

}1/ORKBOOKANSvvER KEY

203

t2.2
ffi

1 I'dliketoapplyforthisjob. 2 Shewouldn't like to work there. 3 We d prefgl to finish early. 4 I wouldn't congider working from home. 5 Theywouldn't inclcaschis salary. 6 He'd lookfor anotherjob.

ffi

Job applications

ffi
x

12.3 Read i ng: Extracting information

3 l 5611430009 2 David Dunlop 3 0782876478 4 DunlopAssociates Architectureand Design 5 Morden Place,Glasgow

ffi
ffi

W
ffi
ffi.
ffi

ffi W
ffi;

? "r A z F 3 c 4 D b E 6 c 7 B g H
Model answer: DearMrBrown,

Thank you for your application for the post of Credit Card AssistantController at Wnthrop Bank I would like to invite you to attend an interview for this position.Theinterviewwill take placgatWnthrop Bank's headoffice at Wn&rop Housein York,at 09.45on 2nd September. Please confirm your attendance by telephoning Susanon extension1356on the number at the head of this

ffi
ffi
4

letter. I lookforwird to meetingyou. F.Brierley 0 Wheredid you seethe job advertised? I Do you haveany experience in tourism? 2 What were your responsibilities?

Yours sincerely,

W
W
K*

3 What qualities do you need in this job? 4 Why would you like to work for this companf? 5 What would you sayyour weak points were? 6 Whatkind of trainingwould I get? 7 Wherewould I be based? B CanI askvou about salarvand conditions?

W
&w

ffi
ffi
w

ffi
WORKBOOK ANSWER