ISO FAQ 1. WHAT IS ISO- INTERNATIONAL ORGANIZATION FOR STANDARDIZATION. 2.

ISO 9001:2008- 9001 IS NUMBER ALLOCATED FOR QUALITY MANAGEMENT SYSTEM BY ISO 2008 IS VERSION. 3. MR STANDS FOR MANAGEMENT REPRESENTATIVE? INTERNAL COORDINATOR WITHIN ORGANIZATION FOR ISO. 4. EIGHT PRINCIPLES IMPORTANT FOR ISO: 1.Customer focus 2.Leadership 3.Involvement of people 4.Process Approach 5.System approach to Management 6.Continual Improvement 7.Factual approach to decision making 8. Mutually beneficial supplier relationships 5. ISO BASED ON PDCA P-PLAN; D-DO; C-CHECK; A-ACT ISO 9001 HAS REQUIREMENTS MENTIONED AS 8 CLAUSES
Clause Title Clau se No 1.0 2.0 3.0 4.0 5.0 Sub clauses

Scope Normative references Terms and definitions Quality Management System Management Responsibility

1.1 General 1.2 Application

4.1 General requirements-All 4.2 Documentation Requirements-All 5.1 Management Commitment-All 5.2 Customer focus-All 5.3 Quality Policy-( defines Company approach towards Quality)-All 5.4 Quality Objectives-Should be SMARTSpecific; Measurable; Actionable; Realistic; Time-bound 5.5 Responsibility, authority and Communication-All 5.6 Management Review-Six monthly-April /Oct

6.0

Resource Management

6.1 Provision of Resources-Employees and assets-Director 6.2 Human Resources-Employee resume and competency data; Training Data-HR 6.3 Infrastructure-Office equipment maintenance data-Maintenance and Admin 6.4 Work Environment-Housekeeping and

safety Production,QC,Stores and Office 7.0 Product 7.1 Planning of Product Realization Realization 7.2 Customer related processes- Customer enquiry to order realization data; Customer complaint data-Sales and marketing 7.3 Design and Development- Planning /Inputs /Outputs /Review /Verification /Validation/Changes-Design 7.4 Purchasing-Purchase data /Supplier approval/ evaluation-Purchase 7.5.1 Production and Service ProvisionPlanning, monitoring and execution of production; 7.5.2- Welding and brazing -Production 7.5.3 -Product identification; -Stores and Production, QC 7.5.4-Customer Property-Stores,QC,Prodn customer property (Equipment repair); 7.5.5 Stock controls; ensuring dispatch documentation-local /export as per customer requirements and servicing-Stores 7.6 Control of measuring and monitoring Equipment- (Instrument Calibration)QC 8.0 Measurement, 8.1 General Analysis and 8.2.1- Customer satisfaction-Sales Improvement 8.2.2-Internal audits-Internal auditorsApril, Oct 8.3 Control of nonconforming productSegregation; identification and follow-up actions for nonconformities-material-Prodn, QC, Stores 8.4 Analysis of data-Graphs /Trends of processes/activities-All 8.5.1 Improvement-Continual improvement data; 8.5.2-Correctiv actions-All 8.5.3-Preventive actions 6. INTERNAL QUALITY AUDIT- to be done internally by organization to verify compliance to Internal procedures-SIX MONTHLY-APRIL AND OCT 7. MANAGEMENT REVIEW- internal meeting to be conducted by Top mgt and process owners to review performance of various processes such as Sales; purchase; Production, Servicing, QC; Dispatch, HR,Admin. SIX MONTHLY-APRIL AND OCT. 8. NONCONFORMITY-NC-Corrective action request /deviation if ISO norms are not followed; NC to

be raised during internal audit by internal auditor; NC will be raised by external auditor during external audit in case of any deviation /non-compliance. 9. CONTRACT REVIEW-Initials on customer order by Sales. 10. CUSTOMER FEEDBACK-Customer satisfaction survey to be obtained from customer for customer satisfaction assessment. 11. CUSTOMER FEEDBACK-Major customer issues related to Quality or negative feedback received from customer. 12. DOCUMENT-Any paper which specifies rules-ex-Quality plan; Specifications; 13. DOCUMENT CONTROL-Controlled copy; Master copy controls; Right document in right place; Obsolete document identified; Latest document identified. 14. RECORD-Any paper which shows implementation of rules- inspection reports; production reports; calibration reports. 15. RECORD CONTROL-Proper filing, maintenance of records 16. PROPER WORK ENVIRONMENT-Proper lighting; noise control; dust control; pollution control; safety practices. 17. SPECIAL PROCESS-Any Process where the output quality cannot be verified immediately; exwelding; brazing; 18. INTERNAL AUDITOR-Organizational person to verify implementation of ISO within the Company 19. COMPETENCE-Education + skills + experience 20. QUALITY PLAN-Inspection specifications-Checkpoints for incoming inspection of material / product procured from supplier. 21. OUTSOURCED PROCESS-Outsourced process is any process which is obtained from service providers such as training; computer maintenance; labour jobwork 22. CONTROL OF OUTSOURCED PROCESS-Control of process is ensured through procurement of services from approved suppliers and evaluation of suppliers regularly23. QUALITY MANUAL-Manual of organization describing how organization follows ISO 9001 in brief. 24. QSP-QUALITY SYSTEM PROCEDURES-System procedures which describe the mandatory six procedures-1-Control of documents; 2-Control of records;3-Control of nc product; 4-Corrective action; 5-Preventive action; 6-Internal audit 25. FORMAT- Structure for providing information-when filled format becomes document or record. 26. CORRECTION- Immediate action for resolving nonconformity 27. CORRECTIVE ACTION-Long term action to prevent nonconformity from happening again(recurrence)

28. PREVENTIVE ACTION-Advance action to prevent nonconformity from happening(occurrence) 29. QUALITY POLICY-The overall commitment of Company towards Quality as expressed by Top Management 30. QUALITY OBJECTIVES-The objectives make the Quality Policy happen. Quality objectives need to be SMART-Specific; M-Measurable; A-Actionable; R-Realistic; T-time bound