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4. Troubleshooting
4-1 Checkpoints by Error Mode
4-1-1 First Checklist for Troubleshooting
1. Check the various cable connections first. - Check to see if there is a burnt or damaged cable. - Check to see if there is a disconnected or loose cable connection. - Check to see if the cables are connected according to the connection diagram. 2. Check the power input to the Main Board. 3. Check the voltage in and out between the SMPS Main Board, between the SMPS X, Y Main Board, and between the Logic Boards.
Samsung Electronics
4-1
Troubleshooting
Symptom
Major Checklist
No Power
1
Check that the AC power cord is connected? Refer to image of Fig. 4-1.
Yes
No
No
Yes
2
Is the AC Inlet socket connected? Refer to image of Fig. 4-1.
No
Yes
4-2
Samsung Electronics
Troubleshooting
3
Check the connection between Fuse F801S, for checking SMPSs Fuse? Refer to image of Fig. 4-1. No Replace Fuse
Yes
4
Check the No. 4 STAND-BY power of CN801? Refer to image of Fig. 4-1.
No
Yes
5
Replace the Main Board
Samsung Electronics
4-3
Troubleshooting
4
<42" PDP>
2 4
<50" PDP> <Fig. 4-1>
4-4
Samsung Electronics
Troubleshooting
Major Checklist
Caution
1
Check that the Va, Vs voltage of SMPS match the voltages marked on the module label? Refer to image of Fig. 4-2. Yes Tune the Va, Vs or Replace the SMPS
No
No
Yes
No
Yes
Samsung Electronics
4-5
Troubleshooting
No
Yes
No
Yes
No
4-6
Samsung Electronics
Troubleshooting
1
<42" PDP>
1
<50" PDP> <Fig. 4-2> Samsung Electronics 4-7
Troubleshooting
No Sound
Symptom Video is normal but there is no sound. Generally there are four things that can cause this issue. - Speakers not connected - Speakers are defective - Main board audio error - SMPS not supplying voltage to the main board
Major Checklist
No Sound
1
Is the cable connection between the Main Board and the speaker properly connected? Refer to image of Fig. 4-3. Yes Make the connection
No
2
Check that the voltage on pin 7, 8 of CN801 has 12V? Refer to image of Fig. 4-3.
No
Yes
Use an oscilloscope to monitor the output of the speaker jack. Does the wave form match the wave form listed? Yes
No
3
Replace the Speaker
4-8
Samsung Electronics
Troubleshooting
1
<42" PDP>
1
<50" PDP> <Fig. 4-3>
Samsung Electronics
4-9
Troubleshooting
Address buffer defect - Replace the corresponding upper/lower buffers (E, F) COF defect (burnt) - Replace the module
Incorrect program version - Check the version of each program - Replace the Main board
4-10
Samsung Electronics
Troubleshooting
Symptom
Related Image
The SMPS voltage is incorrect - Adjust the SMPS voltage according to the voltage printed on the module label
Samsung Electronics
4-11
Troubleshooting
4-12
Samsung Electronics
Troubleshooting
4-2 Adjustment
4-2-1 Service Instruction
Before performing service
1. Check if the measurement and test equipment is working properly. 2. Secure sufficient work space for disassembling the product. 3. Prepare a soft pad for disassembling the product.
Samsung Electronics
4-13
Troubleshooting
2. Factory Remote To Enter : To Exit : POWER ON INFO Factory Key (Interval between key strokes: less than 3 sec)
Press the Factory key twice. (Pressing once enters Aging Mode)
3. Settings when entering Factory mode - Sharp Screen (Dynamic), Color Tone (Cool1), Factory (Dynamic CE Off) 4. Adjustment Procedures - Channel Key : Select an item. - Volume Key : Adjust the value up or down. - MENU Key : Save the changes to the EEPROM and return to the higher-level mode. - Using the Numeric (0~9) keys, you can select a channel. - Using the SOURCE key, you can switch AV modes. 5. Initial SERVICE MODE DISPLAY State Option Control SVC Expert ADC/WB Advanced T-TDT5IBRC-XXXX.X T-TDT5IBRS-XXXX.X EDID SUCCESS CALIB : AV X COMP X PC X HDMI X Option : XXXX XXXX XXXX XXXX T-TDTDEUC-0100 SDAL-XXXX RFS:XXXX T-TDT5IBRC 20XX-XX-XX Type : XXXXXXX Model : XXXXXXX MAC Not Available Factory Data Ver : XXX EERC Version : XXX DTP-AP-COMP-XXX-XX DTP-HIIG-XXXX DTP-BP-XXXX-XX Date of purchase : XX/XX/XX The version of the firmware displayed at the bottom of the screen may differ and the firmware is subject to change for the improvement of product functions. If you have adjusted the settings in Service Mode, you have to reset the product.
4-14
Samsung Electronics
Troubleshooting
POWER ON
2. Factory Remote To Enter : To Exit : POWER ON INFO Factory Key (Interval between key strokes: less than 3 sec)
Press the Factory key twice. (Pressing once enters Aging Mode)
3. Settings when entering Factory mode - Sharp Screen (Dynamic), Color Tone (Cool1), Factory (Dynamic CE Off) 4. Adjustment Procedures - Channel Key : Select an item. - Volume Key : Adjust the value up or down. - MENU Key : Save the changes to the EEPROM and return to the higher-level mode. - Using the Numeric (0~9) keys, you can select a channel. - Using the SOURCE key, you can switch AV modes. 5. Initial SERVICE MODE DISPLAY State Option Control SVC Expert ADC/WB Advanced T-TDT5DAAC-XXXX.X T-TDT5DAAS-XXXX.X EDID SUCCESS CALIB : AV X COMP X PC X HDMI X Option : XXXX XXXX XXXX XXXX T-TDTDEUC-0100 SDAL-XXXX RFS:XXXX T-TDT5DAAC 20XX-XX-XX Type : XXXXXXX Model : XXXXXXX MAC Not Available Factory Data Ver : XXX EERC Version : XXX DTP-AP-COMP-XXX-XX DTP-HIIG-XXXX DTP-BP-XXXX-XX Date of purchase : XX/XX/XX
The version of the firmware displayed at the bottom of the screen may differ and the firmware is subject to change for the improvement of product functions. If you have adjusted the settings in Service Mode, you have to reset the product.
Samsung Electronics
4-15
Troubleshooting
4-16
Samsung Electronics
Troubleshooting
Control
Menu Item EDID Protect Data On On / Off L12_1366_768 / L13_1366_768 / L12_1920_1080 / L13_1920_1080 / P12_1024_768 / P13_1024_768 / P12_1366_768 / P13_1366_768 / P12_1920_1080 Range
EDID
EDID Type
P13_1920_1080
EDID Write(0x4D,0) Video Mute Time Inch Dimm Type D.Gamma TTX TTX List TTX Group High Devi Volume Curve Sub Option NT Conversion Language Group Anynet+ Auto Power LNA Menu LVDS_Format Carrier Mute HDMI EQ1 HDMI EQ2 HDMI EQ3 HDMI EQ4 Watch Dog Bus Stop Panel Auto Setting
P13_1920_1080 8 50" EXT Off On Flof W Europe Off EA Off East Asia On On Off Default Off Off Off Low Low Off 1 ~ 10 19" / 22" / 23" / 26" / 27" / 32" / 37" / 40" / 42" / 46" / 50" / 52" / 57" Dont' adjustment Off / 0.85 / 0.880.90.0.93 / 0.95 / 0.98 / M1 / M2 / M3 / M4 On / Off Flof/List Lang OSD / W Europe / E Europe / Russia / Greek / Turkey / Arab / Farsi / ArabHbrw On / Off EA/India On / Off East Asia / Iran / Israel / Middle Asia On / Off On / Off On / Off Dont' adjustment On / Off Off / Low / Middle / Strong Off / Low / Middle / Strong Off / Low / Middle / Strong Off / Low / Middle / Strong On / Off
Dont' adjustment
Samsung Electronics
4-17
Troubleshooting
Menu HotPlug
Item
Range
HotplugCtrl Sub Option HOTPlugDelay USB Upgrade Spread Spectrum PixelShift Test Logic Download Pattern Select FRC Mode FRC DBG MarkOn PDP Option FRC Bypass FRC MV Force MB SW MB Offset Ve Control DRC Logic USB D/L
Hotel Option Shop Option Not used Off Detection Threshold FM Prescale AM Prescale Nicam Prescale FM M Prescale SC1 Vol Sound SC2 Vol Audio Delay Normal Audio Delay Game Num of Check Stereo Cnt MP3 Level Ext Volume Scale
22 22 33 23 12 12 8 8 10 10 12 2
0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255
4-18
Samsung Electronics
Troubleshooting
Menu
Item
R2E Scart2 ffset
Data
1 0 ~ 255
Range
NTP3200 NTP Master Volume Sound NTP PWM Modulation NTP DRC Thresh1 NTP DRC Thresh2 NTP Speaker EQ 30 208 53 35 On 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 On / Off
SVC
Menu Item Pattern Sel Test Pattern FRC PC Mode Logic Pattern Sel Logic Level Sel Panel auto Setting Panel Display Time Logic Usb D/L Tuner Status DVB ISDB-T Off 0 255 Failure 4Hr Success 4Hr On / Off 0 ~ 13 0 ~ 255 Data Range
Expert
Menu
N/D ADJ Source
Item
... ...
Data
Range
Samsung Electronics
4-19
Troubleshooting
ADC/WB
Menu ADC 1st_AV_Low 1st_AV_High 1st_AV_Delta 1st_Comp_Low 1st_Comp_High ADC Target 1st_Comp_Delta 1st_PC_Low 1st_PC_High 1st_PC_Delta 2nd_Low 2nd_High 2nd_Delta ADC Result 1st_AV_Gain 1st_AV_Offset 1st_Comp_Gain 1st_Comp_Gain_Cb 1st_Comp_Gain_Cr 1st_Comp_Offset ADC Result 1st_Comp_Offset_Cb 1st_Comp_Offset_Cr 1st_PV_R_Gain 1st_PV_G_Gain 1st_PV_B_Gain 1st_PC_R_Offet 1st_PC_G_Offset 1st_PC_B_Offset Depend on Calibration results 17 234 3 17 234 3 1 235 3 2 235 1 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 Item Data Range
4-20
Samsung Electronics
Troubleshooting
Menu
Data 0 ~ 255 0 ~ 255 Depend on Calibration results 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 Depend on W/B adjustment 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255
Range
ADC Result
2nd_B_Offset 2nd_R_Gain 2nd_G_Gain 2nd_B_Gain Sub Brightness Red Offset Green Offset
WB
Blue Offset Sub Contrast Red Gain Green Gain Blue Gain
Samsung Electronics
4-21
Troubleshooting
Advanced
Menu Gamma Pwm Max Pwm Min Pwm Mid Sub Setting Contrast Dimming 7.5 IRE NTSC 7.5 IRE Offset Comp Phase Led Peak OnOff Standard Contrast Standard Brightness EPA Standard Standard Sharpness Standard Color Standard Tint Standard Backlight WB Movie Color Mode Color Tone Msub Brigh Msub Contr W1_RGAIN W1_BGAIN WB Movie W1_ROFFS W1_BOFFS W2_RGAIN W2_BGAIN W2_ROFFS W2_BOFFS N_RGAIN N_BGAIN Item Data 0.95 100 7 10 OFF 49 off 95 42 50 50 0 14 off 0 ~ 100 0 ~ 100 0 ~ 100 0 ~ 100 0 ~ 100 0 ~ 100 On / Off Dynamic / Standard / Movie Cool / Normal / Warm1 / Warm2 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 Range
4-22
Samsung Electronics
Troubleshooting
Menu
Data 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 0 ~ 255 3 ~ 100 2 ~ 100 1 ~ 100 0 ~ 100 0 ~ 50 0 ~ 10
Range
WB Movie
Movie Brigh Movie Color Movie Sharp Movie Tint Movie BkLight M.Gamma M_Sub Gamma
Samsung Electronics
4-23
Troubleshooting
4-24
Samsung Electronics
Troubleshooting
White Balance
Adjust spec. 1. 2. 3. 4. Source : HDMI Setting Mode : 1280*720@60Hz Pattern : Pattern #92 Use Equipment : MIK-7256 (MSPG925L)
5. Work order 1) Connect HDMI(DVI) output terminal of MIK-7256(MSPG925L) to the HDMI input in main set 2) Set the input to HDMI mode 3) Enter the White Balance menu of service mode 4) Contact CA-210 sensor to glass filter
Samsung Electronics
4-25
Troubleshooting
5) Adjust the low light - Adjust Sub-Bright to set the Y value - Adjust R-Offset (x) and B-Offset (y) to the color coordinates. * Do not adjust G-Offset data 6) Adjust the high light - Adjust Sub-Contrast to set the Y value - Adjust R-Gain (x) and B-Gain (y) to the color coordinates. * Do not adjust the G-gain data Input Mode (CA-210) x H/L L/L H/L L/L H/L L/L 278 278 278 278 278 278 y 285 285 285 285 285 285 Y(L) Dont Control (Sub_CT:133) 7.3 cd/m (2.2 Ft) Dont Control (Sub_CT:133) 7.3 cd/m (2.2 Ft) Dont Control (Sub_CT:133) 7.3 cd/m (2.2 Ft) T(K), MPCD 10,500/0 10,500/0 10,500/0 10,500/0 10,500/0 10,500/0
CVBS (PAL)
COMP (720P)
HDMI (720P)
4-26
Samsung Electronics
Troubleshooting
Samsung Electronics
4-27
Troubleshooting
Voltage Adjustment
1. After replacing the SMPS or PDP panel, you must adjust the voltage referring to the voltage label printed on the panel. (If you do not adjust the voltage, an abnormal discharge symptom may appear.) Value U2P Vs Va Vset Ve Vsc 207 56 97 -197 SMPS Voltage Label Board Adjustment SMPS
4-28
Samsung Electronics
Troubleshooting
Usage
Remark
Drive Drive Image, Logic Image, Drive Sound Standby step change
D15V
15V
5%
Fixed
0.0 A
3.0 A
5.0 A
2.2 A
15V_amp
15V
5%
Fixed
0.0 A
3.0 A
5.0 A
0.5 A
STBY
5.2V
3%
5V
0.0 A
1.0 A
1.5 A
0.3 A
Samsung Electronics
4-29
Troubleshooting
Y-FR
Y-RR
Set the main reset (rising : 60usec, falling : 80usec) by change the value of variable resistor.
Y-RR
60usec
Y-FR
Y-RR
Y-RR
Y-FR
80usec
Y-FR
4-30
Samsung Electronics
Troubleshooting
4-3 Upgrade
4-3-1 How to Check the Version of the Program
1. Procedures for checking in the Factory Menu. When entering Factory Mode, the version of the software is displayed at the bottom of the menu as described on 4-2-2 How to Access Service Mode. Option Control SVC Expert ADC/WB Advanced T-TDT5IBRC (T-TDT5DAAC) - XXXX.X T-TDT5IBRS (T-TDT5DAAS) - XXXX.X EDID SUCCESS CALIB : AV X COMP X PC X HDMI X Option : XXXX XXXX XXXX XXXX T-TDTDEUC-0100 SDAL-XXXX RFS:1000 T-TDT5DAAC 20XX-XX-XX Type : XXXXXXX Model : XXXXXXX MAC Not Available Factory Data Ver : XXX EERC Version : XXX DTP-AP-COMP-XXX-XX DTP-HIIG-XXXX DTP-BP-XXXX-XX Date of purchase : XX/XX/XX Main program version Micom version
Samsung Electronics
4-31
Troubleshooting
TV side Panel
TV side Panel
2. Press the MENU button to display the menu. Press the or button to select Support, then press the ENTER button. 3. Press the or button to select SW Upgrade, then press the ENTER button.
: Off
: Off
Software Upgrade
Software Upgrade
Scanning for USB..... Scanning for USB..... It may take up to 30 seconds. Software Upgrade It may take up to 30 seconds.
5. If the firmware on the USB is properly recognized, the message Cancel OK Upgrade version xxxx to version xxxx? The system would be Cancel OK Upgrade version XXXX to version XXXX ? The reset after upgrade. is displayed. Press the or button to system would be reset after upgrade. select OK, then press the ENTER button. The upgrade starts. Cancel OK Please be careful not to disconnect the power or remove the USB drive while upgrades are being applied. The TV will shut off and turn on automatically after completing the firmware upgrade. When software is upgraded, video and audio settings you have made will return to their default (factory) settings. We recommend you write down your settings so that you can easily reset them after the upgrade.
Software Upgrade Scanning for USB..... It may take up to XXXX 30 seconds. Upgrade version to version XXXX ? The Software Upgrade system would be reset after upgrade. Software Upgrade Upgrade version XXXX ? The Cancel OK XXXX to version Upgrade version to version XXXX ? The system would be XXXX reset after upgrade. system would be reset after upgrade. Software Upgrade
4-32
Samsung Electronics
MEMO
Samsung Electronics
4-33