OnDemand5 Heavy Truck Version 5.

0
Technical Support Document

Confidential For MRIC Use Only

March 24, 2004

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OnDemand5 Heavy Truck Version 5.0

Technical Support Document

Contents Product Release Version Supported Operating Systems Contents of the Installation CD Installation Overview Demonstration Edition Register Product Registering a Product Using Key Diskette Registering Single User Registering Multi User - Host Workstation Copy Data Files to Shared Directory Multi User Workstation Setup Registering or Upgrading a Product Interactively - SU Registering or Upgrading a Product Interactively - MU Reset Application Temporary Lease Extension Multi User Workstation Reset Disc Preferences dialog Multi User Data Paths dialog ClearProduct Utility Data Update Single Users Data Update Multi Users Training Videos Help + About Screen Un-installation Troubleshooting * Product Screens Page No. 3 3 3 3 5 5 5 5 5 5 6 7 8 10 10 10 11 11 11 12 12 12 12 13 13 14

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OnDemand5 Heavy Truck Version 5.0

Technical Support Document

Product Release Version
Version 5.0.30 (Referenced as OD5 Heavy Truck (HTR))

Supported Operating Systems

Windows XP Professional and Home Edition Windows 2000 (SP2) Windows NT SP6 or greater Windows ME Windows 98SE

Contents of the Installation CD

The following folders and files contain on the root of the installation CD. EULA folder contains End User License Agreement. HELP folder contains HTR Help file. IE6 and IE6 Full installation program folders ReadMe folder contains Readme file. Showcase folder contains product showcase files Training Videos folder contains training video files Utils folder contains ClearProduct.exe and its supported files. Autorun.inf Setup.exe Restart.exe HTR.ico

Installation Overview
Install the Software from the Installation CD for Single Users and Multi Users. OD5HTR installation program checks for supported Operating System, and minimum hard drive space (250MB required). During the installation, your system may reboot several times, as needed, depending on what components are being installed (IE6, MDAC, etc.) IE6 is installed first if it is not already installed on your system. The system then reboots and continues with the OD5 Heavy Truck installation. At the end of the installation, the program will prompt you asking whether you would like to start OD5 Heavy Truck program after the last reboot. Initially, the program is installed as Demonstration Edition for 30-days until you register for Single User or Multi User license. An installation log file is created under C:\Windows or C:\WinNT directory depending on the operating system. The log file name is HTR32_INSTALL.LOG

Default program installation directory:

C:\SK5HTR for Shopkey5 Version. The executable is SK5.exe C:\M1HTR for OnDemand5 Version. The executable is HTR.exe The following folders and files are installed into this program directory. Backup Contains information on updated components and/or files and is used by WISE installation and un-installation software. Confidential For MRIC Use Only Page 4 of 22

Cache Contains Help file and training video files as well as files that as used by the application during its operation. Files should not be deleted/modified from this directory. Help files and Training Videos are installed in this folder on all Machines where the application is installed, whether its Single User or Multi User. Shared Initially, this directory is empty and is used, by default, for Multi-Users ONLY to store Shared Host Files and Shared Data files. Even though, this directory exists on all machines where HTR is installed, the files in this folder are created only on designated Host Machine for Multi User registration. Single Users do not use this directory.

The C:\M1HTR (the root directory) must be shared with full access on the Host PC for all other workstation to access the shared information (Host files, Index, and Data files). During Multi User registration, a copy of the Control.mdb and Annotation.mdb files are created and stored in this folder on the Host PC for sharing the common information across all workstations. By default, the Index.mdb and Data files from all 3 Data CDs are also copied, manually, to this folder on the Host PC for Multi Users to access data across the network. Shared folder path can be viewed at any time after Multi-User setup by going to Setup> Multi User Data Paths dialog. This dialog shows the location of the Shared Host Path: and Shared Data Path: These paths are displayed in UNC format on all workstations even if it is a local Host/Workstation machine. Contents of the Shared Folder (on Host PC Only): Control.mdb - created during multi User registration. Annotation.mdb - created during multi User registration. .net file - created by the program during multi User registration. For Multi User registration, the following files are manually copied by the user from the data CDs into this shared folder. Index.mdb - copied from data CD by user. Data_000.mdb - copied from data CD by user. Data_001.mdb - copied from data CD by user. Data_002.mdb - copied from data CD by user.

Showcase contains product showcase files. EULA.rtf HTR.exe / SK5.exe HTR.ico / SK5.ico KeyLib32.dll Machnm1.exe OD5 Heavy Truck.ico / SK5 Heavy Truck ico TrgLib32.dll

When the application is 1st executed, the following two files are created in C:\M1HTR program directory. Control.mdb Annotation.mdb

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During the operation of the application, if an error is occurred, the following file is created in the root of the program directory. This file contains the details of that error. VBGuardLog.txt

Demonstration Edition:
No registration required. Your 30-day trial starts from the day you 1 st access the data. Demonstration Edition can be extended 15 more days using Interactive Key Generator Utility.
Your Demonstration Edition will expire in 15 days from the current date (current date + 15 days).

To continue using the product, you will need to register as Single User or Multi User license
before or after your 30-day trial is expired.

Register Product:
Registration with Single or Multi User Leased license allows 270 days of data access from the
day you register the product. Registration with Single or Multi User Owned license allows unlimited period of data access from the day you register the product. Your can register the product in two ways: Register a Product using a key diskette. Key diskettes cannot be reused. Register or Upgrade a Product interactively.

Registering a Product Using Key Diskettes

Single Users: Use Single User Timed or Owned Key Diskettes.

1. 2. 3. 4. Select Register Product under Setup menu. Select Register a Product using a key diskette and click Next> Insert Single User Key Diskette and click OK Click OK when Registration Successful message. Registration is complete. Data CD is not required in the drive for registering the product. Do not swap Data CDs before the application is prompted you to insert a different data disc during the operation.

Multi Users: (Host / Workstation Setup) Using Multi User Timed or Owned Key
Diskettes. NOTE 1: C:\M1HTR folder must be shared with full access on the designated Host machine. NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on the designated Host Machine before starting the registration process.

Copy the Data Files to Shared Directory

Multi-user installations require that you copy the data to your hard drive. You cannot access the data from the CD. The next step in the multi-user installation is to copy your Data Files to a Shared Directory on the network. Although the shared directory can be anywhere on the network, Mitchell1 recommends following the convention described in the following procedure. Copying the data is done outside of the Heavy Truck program, using Windows files and folders copying capability. You need to copy a total of four files from the Data CDs: Index.mdb (from any disc - only copy once) Confidential For MRIC Use Only Page 6 of 22

Data_000.mdb (from Disc 1) Data_001.mdb (from Disc 2) Data_002.mdb (from Disc 3) The Data Files must be copied to a shared location on the network. Mitchell1 recommends that you copy the above listed files to the Shared folder created by the installation program on your Host PC. C:\M1HTR\Shared folder.

Once you have finished copying the data files from all the CDs to the shared location, open OD5 Heavy Truck and follow the steps below: 1. Select Register Product under Setup menu. 2. Select Register a Product using a key diskette and click Next> 3. Insert Multi User Key Diskette and click OK> Multi User Data Paths dialog appears where you select Shared Host Path and Shared Data Path. 4. Click Browse button for the Shared Host Path. This path is defaulted to local C:\M1HTR\Shared folder. To set this path, click Save button. This path should appear as \\HostPCName\M1HTR\Shared. 5. Click Browse button for the Shared Data Path. This path is also defaulted to local C:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and click Open button. This path should also appear as \\HostPCName\M1HTR\Shared. 6. Click OK to save these path settings and close the Multi User Data Paths dialog.

Multi User Workstation Setup

Note: Before setting up the workstation, it is recommended that you make sure that all workstations have same system date as it is on your Host PC. Note: You may map the Shared Host location (\\HostPCName\M1HTR folder) to your workstation. It is not required. If you map the drive, you need to map the root folder (\\HostPCName\M1HTR). Even if you map the drive, it will be converted to UNC path so that all workstations will have the same Shared Host and Data paths. 1. Install the Software from the Installation CD. 2. Open the program and select Setup > Multi-User Data Paths dialog. 3. Click Browse button for the Shared Host Path and point the path to the Shared folder (\\HostPCName\M1HTR\Shared) located on the Host PC on your Network. Click

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Save button. This path should appear as \\HostPCName\M1HTR\Shared. Your Shared Data Path should now automatically set to \\HostPCName\M1HTR\Shared. 4. Click OK to save these settings and close the Multi User Data Paths dialog. You should now be able to access data from the shared location.

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 Registering or Upgrading a Product Interactively Single Users:

1. Select Register Product under Setup menu. 2. Select Register or Upgrade a Product Interactively and click Next> The following dialog pops up on customers PC:

3. Select Register - Leased or Register Owned 4. Enter System ID and Code Entry and enter them into the HTR Key Generator Utility (Tech Support Utility) and Click OK>

5. Give customer the activation code for Register - Leased or Register - Owned, and Customer Enters the Activation Code and Click OK> 6. Click OK on Registration Successful message. Registration is complete. Data CD is not required in the drive for registering the product.

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Multi Users: (Host / Workstation Setup).

NOTE 1: C:\M1HTR folder must be shared with full access on the designated Host machine. NOTE 2: Data files must also be copied to the C:\M1HTR\Shared Folder on the designated Host Machine before starting the registration process. 1. Select Register Product under Setup menu. 2. Select Register or Upgrade a Product interactively and click Next> The following dialog pops up on customers PC:

3. Select Register - Leased or Register Owned 4. Ask Customer for System ID, Code Entry and Total Number of Users: and enter them into the HTR Key Generator Utility (Tech Support Utility) and Click OK>

5. Give customer the activation code for Register - Leased or Register - Owned, and Customer Enters the Activation Code and Click OK> 6. Click OK> on Registration Successful message. 7. Select Multi-User Add on Register or Upgrade a Product interactively dialog 8. Give customer the activation code for Multi-User Add, and Customer Enters the Activation Code and Click OK> Multi User Data Paths dialog appears where you select Shared Host Path and Shared Data Path. Confidential For MRIC Use Only Page 10 of 22

9. Click Browse button for the Shared Host Path. This path is defaulted to local C:\M1HTR\Shared folder. To set this path, click Save button. This path should appear as \\HostPCName\M1HTR\Shared.

Multi User Data Paths after setting the Shared Host path on the Host PC. You may be asked to exit OD5 Heavy Truck and re-launch the program for the settings to take effect. In this case, Open the program > select Setup > Multi User Data Paths dialog and continue to next step. 10. Click Browse button for the Shared Data Path. This path is also defaulted to local C:\M1HTR\Shared folder. To set this path, select the INDEX.MDB file and click Open button. This path should also appear as \\HostPCName\M1HTR\Shared.

Multi User Data Paths after setting both Shared Host path and Shared Data Path 11. Click OK to save these path settings and close the Multi User Data Paths dialog. Host/ Workstation setup is now complete. You should be able to access data from the shared location. For Workstation Setup, follow the same procedure for Multi User Workstation Setup on page 5.

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 Reset Application
There are two ways you can clear a security violation.

1. If a security violation is detected due to clock rollback, it can be resolved by correcting 2.

the system date. This can be accomplished by the user without calling Tech Support. You should be able to access data once you correct the system date. Use Reset Application option (Requires Tech Support Assistance) if the user doesnt remember the date that was on the system before detecting clock rollback.

Select Setup > Register Product Select Register or Upgrade a Product Interactively and click Next> Choose Reset Application option ( requires reset system code form Key Generator Utility) Enter System ID and Code Entry into Key Generator Utility and click OK Enter Activation Code for Reset System from the Key Generator Utility and Click OK Click OK on the message OD5 Heavy Truck will now terminate Start the application. Security violation should be cleared and you should be able to access data. NOTE: if the user rolls the data back several years and gets a Reset Application, the lease start from the current date on the system to the original lease expiration date. In Multi-user setup, all workstations are expected to have the same system date.

Temporary Lease Extension

Temporary extension allows to extend the lease for 15 days from the current date on your system. Use Register or Upgrade a Product Interactively option. All Users except one should exit the application before doing a temporary extension in a Multi User setup.

Select Setup > Register Product Select Register or Upgrade a Product Interactively and click Next> Choose Temporary Extension option ( requires Temporary Extension code form Key Generator Utility) Enter System ID and Code Entry into Key Generator Utility and click OK Enter Activation Code for Temporary Extension from the Key Generator Utility and Click OK Click OK on the message License extended for 15 days.

Multi-user Workstation Reset

This option is used to clear any locked multi-user workstation (highly unlikely to be needed). If this option is used, then all workstations except the one performing the reset should exit the application. Use the option Register or Upgrade a Product Interactively.

Select Setup > Register Product Select Register or Upgrade a Product Interactively and click Next> Choose Multi-user Workstation Reset option (requires Multi-User Workstation Reset code form Key Generator Utility) Enter System ID and Code Entry into Key Generator Utility and click OK Enter Activation Code for Multi-user Workstation Reset from the Key Generator Utility and Click OK Confidential For MRIC Use Only Page 12 of 22

Click OK on the message All network sessions have been reset

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 Disc Preferences dialog This option is found under Setup menu and is used by Single Users only if their computer
has multiple CD/DVD drives. This dialog allows the user to change the Disc Drive option and select a different drive that is available on their PC where the application can look for data. Multi Users should not use this dialog.

Multi User Data Paths dialog This option is found under Setup menu and is used by Multi Users only to setup the
Shared Host Path and the Shared Data Path for all workstations to access the shared information. Once the Shared Host Path is setup initially, it should not be changed. The Shared Data Path may be selected to a different location. However, it is highly recommended that multi users to keep the same Shared Host Path and Shared Data Path all the time. If the Shared Data Path is changed during the operation, then all workstations may need to exit and restart the application for the changes to take effect on all workstations. This dialog can be accessed at any time under Setup menu from any workstation to view the Multi User Paths settings.

ClearProduct Utility

To resolve a problem without forcing the user to uninstall and reinstall the program, Use the ClearProduct.exe utility included in the Utils folder on the installation CD. This utility is different for both OD5HTR and SK5 HTR. Use this utility from appropriate CDs. Using clear product utility clears all the user information including database information and security setting and brings the application back to demonstration mode.

How to Use the ClearProduct Utility: All users must exit the application. Insert the Installation CD into CD/DVD drive. Exit the installation process when welcome screen is displayed. Browse to the Utils folder on the Installation CD and run the ClearProduct.exe Enter the System ID and Code Entry into the Key Generator utility Enter the Reset System code from the Key Generator Utility into the Activation Code field and click OK NOTE: if the problem has to do with Multi User, the ClearProduct.exe should be run on each PC and then make sure you also delete the control.mdb file from the Shared folder before starting the program after reset.

Start the application, user should Accept EULA and Enter Shop Information again. The application should be back to Demonstration Mode. If the user was registered with SU Leased, Owned, or MU, then you need to go through the registration Confidential For MRIC Use Only Page 14 of 22

process again once you do ClearProduct.exe. Use the option Register or Upgrade a Product Interactively.

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Data Update
Data update - Single Users: Upon accessing data from the new data CD, the lease date and database edition is
automatically updated. Do not use the newer data CD in the middle of an article lookup from the old data CD.

Exit OD5 Heavy Truck application if it is currently running. Insert new data CD into the CD/DVD drive. Start OD5 Heavy Truck application. Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message should display OD5 Heavy Truck has detected and registered a newer database. Click OK and Choose Help + About screen to verify updated database Edition and new Lease date.

Data Update - Multi Users: All users must exit the application before copying newer databases to the Shared
location. Upon accessing newer data from the shared location on your network, the lease date and database edition are automatically updated on all workstations. Do not use the newer data CD in the middle of an article lookup from the old data CD.

Exit OD5 Heavy Truck application on all workstations if it is currently running. Insert new data CD into the CD/DVD drive on your Host PC. Copy new INDEX.MBD file from one of the new data CDs and Data_000.mdb (Disc1), Data_001.mdb (Disc 2), & Data_002.mdb (Disc 3) file from each new CD into the existing Shared Data location on your network. Open OD5 Heavy Truck application on any workstation once you have finished copying the new data files from all the new CDs to the shared location. Click on Systems, Year/Make/Model, or TSBs & Recalls button. A message should display OD5 Heavy Truck has detected and registered a newer database. Click OK. Choose Help + About screen to verify updated database Edition and new Lease date.

Training Video Files

Default Training Video Files Location is C:\M1HTR\Cache folder on each workstation. During installation, training video files are installed from the installation CD to this location on each workstation. These files are accessed from the Help file. File Name Htrepair.exe Htrtsb.exe Htfigs.exe Htannot.exe Descriptions Repair and Maintenance (Overview) Technical Service Bulletins / Recalls Repair: Figure Tools (Graphics) Repair: Add Notes (Annotations)

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Help + About Screen

The following information can be found by selecting Help from the menu option and then choosing About.

Product Version Demonstration Edition or Registered Database Edition currently being used. Lease Expiration Date Available Licenses, Multi User or Single User

Un-installation
For any reason if you need to uninstall OD5 Heavy Truck Program, Use Add / Remove program from the Control Panel. Uninstall does not remove program directory C:\M1HR or Shared folder if the Host files are being shared by other workstations. The registry key and the security information are also not deleted by uninstall. This prevents the user from using Demonstration Edition over and over again. To resolve any problem with the application, without doing an uninstall and reinstall, it is recommended that you use the ClearProduct.exe utility included on the installation CD.

Troubleshooting

See Technical Support Guide, page 29. For additional information, please refer to Technical Support Guide for HTR provided by IAEST Solutions, LLC.

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Product Screens

Home screen

Systems Component selection screen Confidential For MRIC Use Only Page 18 of 22

Systems Index View

Year/Make/Model selection screen

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Year/Make/Model Index View

TSBs by Year/Make/Model selection

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TSBs by Equipment Manufacturer selection

TSBs Index View screen Title and Filter selection

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TSB Article display with Headings, Figures & Tables selection on the right.

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