Diane Donovan

1 Circle Drive, Castleton, NY 12033

Home: (518) 477-7534 Cell: (518) 209-0863
dmc28@nycap.rr.com

PROFESSIONAL EXPERIENCE

Administrative Assistant, Home Mortgage Network, Latham, NY

January 2009-Mid April 2009
•Receptionist, Calyx and Microsoft Word Data Entry, Email Correspondence and Office Duties as assigned

Director of First Impressions, Keller Williams Realty Capital District, Latham, NY

July 2007-November 2008 (Recruited by New Broker/Owner formerly the Weiss Group, RE/MAX Premier)
New Market Center opened in June 2007
•Front Desk Representative, Receptionist and Administrative Assistant for newly launched franchise
•Daily Agent On Call Coordinator, New Listing and New Agent Hire Processing
•MLS, Top Producer, Microsoft Excel/Word Documents and Inventory Data Entry
•Weekly Market Center Meeting and Event Reporting via intranet correspondence
•November 2008: Continued service as Volunteer in Team Building, Business Development/Sales and Advertising for
518list.com Magazine and KW Cares Equinox Turkey Dinner Delivery Coordinator

Office Administrator, RE/MAX Park Place & Premier, Latham, NY

March 2006-July 2007 (Broker hired thru Raize Recruitment and Screening Agency) New Career Opportunity
•Front Desk operations: Agent Representative, Showing and Call Coordinator, MLS Data Entry
•Advertising and marketing material Administration using Microsoft Word, Excel and Top Producer
•Office duties as requested by top producing Owners, Associate Brokers and Agents

Administrative Assistant, Core Physical Therapy, Albany, NY

July 2005-February 2006
•Temporary position through Sargent and Blais employment agency while Office Manager on maternity leave
•Receptionist, Medical Manager data entry and Administrative duties as assigned by Office Manager and Owner
•Plan to become Administrative Assistant in East Greenbush Office following Office Manager’s maternity leave,
East Greenbush office closed in 2006 and decision to transition into Real Estate.
•Highly recommended by Office Manager and Owner as professional, accurate and reliable

Customer Relations Manager, Northway Toyota, Latham, NY

Management Excellence Awards in 2002 and 2003
October 2001-November 2004
•Responsible for customer follow-up contact and problem resolution for sales, service and parts departments
•Reported, evaluated and recorded survey feedback for monthly Customer Satisfaction Index Report on ADP
•Contacted concerned customers to review open cases (800#) from Toyota’s Customer Assistance Center in CA
•Scheduled service appointments focusing on customer retention and new business development on ADP
•Coordinator for Car Clinics, Toys for Tots Campaign and Vocational Program for Shaker High School
•Notary Public for Langan Audi and Northway Toyota

EDUCATION

2008-Manfred Real Estate Learning Center-Licensed Salesperson, Hart Real Estate (presently as Referral Agent)
2001-2004-University of Toyota Professional Training Program/Customer Relations Management Certification
2000-Notary Public
1995-Hudson Valley Community College-AAS Early Childhood Education-President’s List, Class Representative
Prior Experience-Owner/Operator of Let’s Explore Preschool, Head Preschool Teacher and Coop Teacher for HVCC

References Available Upon Request