CORPORATE SOCIAL RESPONSIBILITY

ROYAL DUTCH SHELL

CRS PROGRAMS OF ROYAL DUTCH SHELL: Profits and Corporate Social Responsibility My lords, ladies and gentleman, good evening. I was interested to learn a few days ago that today marks the 40th anniversary of Decimal Day, when prices across the UK switched over to the new currency. Out went silver florins, shillings, six pence, and half crowns. A new pound was worth 100 new pence, or 240 old pence. Although the changeover was relatively smooth, when inflation skyrocketed to 24% four years later, many fingers of blame were pointed at the so-called "new money". A popular claim but, of course, wrong. Just as it is wrong but popular to claim that big companies are only interested in profit. Which is not to suggest that we are not interested in profits. We are. But we realise that responsible behaviour and profitability go hand in hand. CSR and profits Recent events have illustrated that proposition with brutal clarity: the financial crisis, the deepest recession in decades, and the Macondo tragedy in the Gulf of Mexico, these events have ushered in an era of profound public scepticism and disillusionment with the business sector. What are the implications for CSR? One is that the actions of all major businesses are now in a harsh and unforgiving spotlight. And we are being judged on our actions, on our transparency, and on our willingness to work with governments and communities for the public good. Public trust and confidence: safety For Shell that means, above all, being judged on our commitment to safety and our ability to conduct our day-to-day operations flawlessly.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 1

CORPORATE SOCIAL RESPONSIBILITY Safety must be and is at the heart of everything we do. We can talk about explanations and causes of the Macondo well blow-out. The reality is that the picture has changed for the deep-water industry as a whole, including Shell. There will be increased regulation, and more public scrutiny. To put it simply, our industry needs to rebuild trust with the communities we work in. We have completed an initial review of the US Presidential Commission report into Macondo, and we agree with the majority of the findings. We support the Commission's recommendation to introduce risk-based standards specific to the relevant activities, similar to the "safety case" approach in the North Sea that we implement in close cooperation with the Department of Energy and Climate Change and other companies. In fact, we use the North Sea "safety case" as our approach worldwide. So were trying hard, as a company and with regulators and industry p artners, to manage the risks that are always present when working in challenging conditions and harsh environments. Towards a secure and sustainable energy supply Just now were receiving a sharp reminder as to why delivering new energy supplies is so important, as the oil price has swiftly returned to the $100 mark, as a result of demand growth. Thanks to Shells healthy balance sheet, we can now invest some $25-27 billion every year until 2014, including around $1 billion in R&D, the most of any international oil company. In other words, todays profits are tomorrows energy supplies. This heavy investment will also be critical to tackling greenhouse gas emissions, globally and here in the UK. At Shell, we believe that the country should take the quickest, cheapest and most pragmatic path to CO2 emissions reductions. In the power sector, that means expanding the presence of natural gas. Affordability matters because the UK will have to spend somewhere in the region of 110 billion pounds on new electricity generating capacity over the next decade the equivalent of ten Channel Tunnels that have to be delivered on time, on budget and working.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 2

CORPORATE SOCIAL RESPONSIBILITY Theres another powerful attraction of natural gas: its the perfect partner for intermittent sources of renewable energy when the wind drops, gas can be readily powered up to meet demand in the grid. So you can see why we at Shell are investing hundreds of millions upgrading the countrys gas infrastructure. Supporting local communities A word on our work with local communities. I am not pretending our track record is perfect. We have much to learn and much to improve on. But I also think its fair to say that in many developing countries, we contribute to economic development through social investment, education and skills development, local sourcing, as well as, of course, jobs. To illustrate the point, in many developing countries more than 90% of our workforce are nationals of that country. These are not just manual jobs but management and company leadership positions. By the end of last year, in more than 35% of the countries we operate in, local nationals held more than half of the senior management jobs and we want to increase that. Id like to also mention the important work of the Shell Foundation, an independent charity funded by Shell, which is in the vanguard of enterprise-based solutions to sustainable growth in the developing world, in areas such as sustainable transport, growing small enterprises in Africa, reducing indoor air pollution and promoting ethical trade. Transparency As I indicated at the beginning, we live in a show me world. Companies like Shell are increasingly in the spotlight. Civil society expects even more transparency from us. And we at Shell and our subsidiaries and joint ventures must not be shy to open up to scrutiny. Were trying to respond in very practical ways. Let me give you some examples:

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 3

CORPORATE SOCIAL RESPONSIBILITY We are part of the Extractive Industries Transparency Initiative, a coalition of NGOs, companies and governments that seeks to promote revenue transparency in our industry. And we are working with the UN Special Representative on Human Rights, Professor Ruggie, who is trying to clarify the role of governments and companies with regard to human rights practices. In Nigeria, the Shell Petroleum Development Company of Nigeria (SPDC), took a significant step at the end of last year by making their Environmental, Social and Health Impact Assessments available on a public website for everyone to see. And they went a step further. Last month they also launched an external oil spills website. There, anybody whos interested can access the details of oil spills, joint investigations with communities and regulators, as well as the clean-up and remediation efforts.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 4

CORPORATE SOCIAL RESPONSIBILITY

EXXON-MOBIL
Corporate Social Responsibility: The Exxon-Mobil

Corporate Social Responsibility (CSR), yes that is a term most corporate organizations love to hate. And it is also a term government in developing countries fall in love with and resort to when they expect and demand companies, organizations, especially profit-making ones to contribute towards the development of their countries. Corporate social responsibility is a duty which when neglected for a long time generates friction between organizations and their host communities. It is the more reason governments in developing nations are calling on corporate entities to help in the development of their host communities. What is corporate social Responsibility? Corporate social Responsibility in simple terms, refers to what companies and non-governmental profit-making organizations should contribute to the development of the communities in which they operate in strict sense of the phase, it is going public with pride and telling the world about your performance and your acceptability based on concrete advisement backed up by the atmosphere of peace prevalent in the corporations area of operation severed through visible contributions to the areas human and infrastructural development. The above may sound like a definition by community relations but CRS is facilitated by living up to the organizations corporate social responsibility. CRS could be discharged in the form of road construction and rehabilitation, rotation of school blocks and community civic centres, provision of potable water, donation of books to school libraries award of scholarship to students in 6oth secondary and tertiary institutions, among other identified needs. Corporate Social Responsibility also involves getting involved in the development efforts of the host community. In this case communities concerned demand companies operating in their localities to show physical and active presence during community-organized functions such as
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 5

CORPORATE SOCIAL RESPONSIBILITY fund-raising festivals, Chieftaincy ceremonies and Civic receptions organized in honour of their illustrious citizens .The above community expectation is what Exxon-Mobil, operation of the Nigerian National Petroleum Corporation (NNPC), Mobil Producing Nigeria (MPN) joint venture just met. The multi-national oil company lived up to its corporate social responsibility when it donated engineering equipment worth millions of naira to University of Uyo. The engineering equipment valued at about N17 million was installed at the Electronics/Electrical Engineering Laboratory, Faculty of Engineering, University of Uyo. Also donated were audio-visual equipment made up of three multimedia projectors, screens and accessories, nine laptops, and internet facilities valued at N2.6 million. These set of hi-tech equipment were also recently donated specifically to the School of Basic Medical Sciences of the University. Not done yet, the joint Venture operation went ahead to purchase and distributes to students of the Engineering department text books on Mathematics, Statistics and Engineering written by Dr. Umana Itaketo, an ex-member of staff of MPN. At the presentation ceremony, Executive Director of Mobil Producing Nigeria, Mrs. Gloria Essien-Danner reminisced that, in 2008 more than 400 volumes of textbooks and manuals on four key Disciplines of the instruments and control, Petroleum, Chemical and Mechanical Engineering valued at N11 million were earlier donated to the Universitys Engineering Faculty. Along with the donation went a promise to train some staff of the faculty on the use and maintenance of the state-of-the art equipment. The executive Director maintained that the main reason the equipment were donated was to aid leaning and teaching in the institution. She also commended the Vice-Chancellor of the University, Prof. Akaneren Essien for accelerating the growth of the institution especially the recent accreditation of several departments by the National Universities Commission (NUC). In his speech while receiving the equipment, the Vice-Chancellor of the University represented by the Deputy Vice-Chancellor Administration, Prof. Aniedi Ette, thanked Exxon-Mobil for the donation and went a step further to ask that the corporation create an avenue by which academic staff of the institution could spend their sabbatical in Exxon-Mobil. The equipment presentation was witnessed by a cross-section of the University Community.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 6

CORPORATE SOCIAL RESPONSIBILITY

Corporate Social Responsibility

2013 Social Responsibility Report Walmart has a responsibility to lead, and we're proud of what we've accomplished so far on our journey to become a more sustainable and more responsible business. By working collaboratively with our many fantastic partners around the globe, we had a productive year. Here are a few examples: Renewable energy now provides 21% of Walmart's electricity globally, and we became the largest onsite green power generator in the United States; Walmart and the Walmart Foundation are increasing training, market access, and career opportunities for nearly 1 million women worldwide; Walmart and the Walmart Foundation gave more than $1 billion to support organizations that impact local communities around the world; The Walmart Foundation became the first partner of Feeding America to donate 1 billion meals (since 2005); We saved our customers $2.3 billion on fresh fruits and vegetables since 2011; and

Walmart committed to hire any honorably discharged U.S. veteran in his or her first year off active duty.

Overview: Wal-Mart and CSR

Analyzing the company's CSR situation using the CSR model: Economic Responsibilities: This has been amply fulfilled. The company is obviously profitable - net sales totaled $256.3 billion in 2004. Thus, the foundation for all other aspects of CSR has been set very well. Legal Responsibilities: Wal-Mart has a rather poor showing in this area, being considered "the most sued company in America". It is embroiled in hundreds upon thousands of lawsuits, and has questionable labor practices. It is reputed for low wages and discrimination (based on gender etc). However, it must be noted that it is inevitable for such a large company to get sued by many parties, sometimes with no grounds at all.
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 7

CORPORATE SOCIAL RESPONSIBILITY Ethical Responsibilities: This responsibility has only been partially met. Wal-Mart's "Buy American" and "Environmental Awareness" plans are good examples of the company's attempt at ethical responsibility. Furthermore, Sam Walton offered his employees stock options and profit sharing to enable them to share in the company's wealth. However, it has neglected to fulfill its responsibility toward the small merchants it puts out of business when it enters a town.

Environmental Sustainability
Environmental sustainability has become an essential ingredient to doing business responsibly and successfully. As the world's largest retailer, our actions have the potential to save our customers money and help ensure a better world for generations to come. We've set three aspirational sustainability goals: To be supplied 100% by renewable energy To create zero waste To sell products that sustain people and the environment

Bringing Sustainability Home After five years of intensive learning, action, and commitment, its safe to sa y that sustainability is now an integral part of Wal-Mart Canadas culture. In this first critical phase, we can report steady progress towards achieving the first two of the three core goals Shared with Wal-Mart globally: Be supplied 100percent by renewable energy Create zero waste Sell products that sustain people and the environment Our sights are now set to accomplish the third and most difficult goal: working with suppliers to sustainably improve the products. Themselves from the beginning to the end of the product lifecycle. This report shines a light on recent progress and challenges in our efforts to bring sustainability home to stay.

The Green Room

The Green Room is a Wal-Mart blog that we hope to develop into a vibrant conversation about helping people live better around the globe.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 8

CORPORATE SOCIAL RESPONSIBILITY Today, more and more companies are recognizing that they have a responsibility to make the world a better place. At Wal-Mart, we are committed to not only doing our part, but also leading the way. Renewable energy now provides nearly a quarter of Wal-Marts electricity globally, and last year, the EPA confirmed we are the largest on-site green power generator in the US. Working towards 100% renewable energy We're examining every aspect of our carbon footprint as we work toward our goal of being supplied 100% by renewable energy. This includes generating our own energy at our stores and facilities, reducing greenhouse gas emissions and making our private fleet of trucks more efficient. Our goal is to create zero waste Were working toward a day when there will be no dumpsters behind our stores and clubs, and no landfills containing our throwaways. In 2011, our Walmart U.S. operations prevented more than 80% of store waste from going to landfills. Reducing waste from our stores around the world Our waste reporting system focuses on three core areas: 1. Recycling cardboard, paper, aluminum, plastic bags and roughly 30 other items through the Super Sandwich Bale (SSB) program. Items not eligible for the SSB, including wood pallets, polystyrene plastic and apparel, are sent to our return centers for reuse or recycling. 2. Donating healthy, nutritious food to food banks around the country. In 2011, we donated 338 million pounds of food to hunger relief organizations the equivalent of 264 million meals. 3. Creating animal feed, energy or compost from expired food and other organic products, following the U.S. EPAs food waste hierarchy. As we work toward becoming a zero waste company, were consolidating waste reduction efforts on a global scale. Here are a few examples of recent international success stories: Mexico We worked with suppliers to turn 1.2 million pounds of cooking oil recovered from our stores into biodiesel, soap and a supplement for cattle feed in 2011. China We collaborated with Beijing Goldenway Bio-Tech to compost 360 tons of organic waste from 10 stores in Beijing in 2011. In combination with other initiatives, Walmart China diverted 52% of operational waste from landfills last year. Brazil We diverted 52% of waste from landfills across our operations in Brazil, while 10 stores achieved a rate of 90% or more in 2011.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 9

CORPORATE SOCIAL RESPONSIBILITY United Kingdom ASDA sends no food waste to landfills. Quality food is provided to charities, while the remainder is sent back to ASDA Service Centers to be recycled. Green packaging: Introducing The Ecolo-Vial In 2011 the Wal-Mart Canada Pharmacy filled a major prescription for sustainable packaging by introducing the 100percent recyclable Ecolo-Vial. Every year Canadians use more than 300 million plastic vials for their prescription medications but all these vials ultimately end up in landfills because theyre made of multi material plastic, which contaminates the recycling stream. By adopting the clear green Ecolo-Vial,Walmart Pharmacy has pitched in to help reduce the source of this unnecessary waste. Made in Quebec,the Ecolo-Vialis a one-piece plastic prescription containerthatsrecyclable, UV resistant and shatterproof. Here are key environmental benefits of the Ecolo-Vial

Womens Economic Empowerment

Working to improve the lives of women around the world Over a billion people live in poverty worldwide 70% are women. Nearly 775 million people can't read or write, and the majority is women. Almost 15 million households in America are headed by women. Despite being the sole providers, more than 29% of women live below the poverty level in the U.S. Through Wal-Marts Global Women's Economic Empowerment Initiative, we'll help provide more training, market access and career opportunities to nearly 1 million women, many on farms and factories, ultimately allowing them access to the economic opportunity they deserve. We've committed $20 million to veterans and military families We believe strongly in supporting those who have given the most to our country our service members and veterans. Thats why in 2010, Wal-Mart and the Wal-Mart Foundation committed $10 million over 5 years to help our nations heroes find employment when they come home. And in 2011, we doubled that number to $20 million. Our charitable giving is focused on programs that support veterans faced with the highest unemployment, which tends to be veterans 34 years old and younger. Here are a few examples of our recent support.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 10

CORPORATE SOCIAL RESPONSIBILITY

BRITISH PETROLEUM

With the Deepwater Horizon oil spill in the Gulf of Mexico two years ago, BP was forced to sell $30 billion of its assets to pay for related costs and claims, but with profits rebounding from a $3.3 billion loss in 2010 to nearly $26 billion last year, it appears the third-largest energy company in the world is well on its way to righting itself.

Corporate Social Responsibility (CSR) has become one of the most important aspects of a business practice that companies cannot afford to ignore. It needs to be specified that CSR is concerned with treating the stakeholders of the firm ethically or in a responsible manner (Hopkins, 2007, p.15). It can be stated that the importance of CSR increases with the size of the company due to the fact that in large companies any CSR related issues will attract wider media coverage and accordingly will have greater implications. This article analyses one of the most important aspects of CSR, being responsible towards the natural environment of host country in case of BP Plc, a global oil and gas company based in London, UK. The article starts with the outline of the company, followed by the analysis of CSR issues BP is facing in host countries. Also measures required to be undertaken by BP in order to address CSR challenges effectively are described in the paper, as well as the limitations of acknowledged measures are acknowledged. BP Company Outline BP is an international oil and gas company that operates in more than 80 countries under two segments: exploration and production, and refining and marketing (Reuters, 2011, online) The company has more than 79,000 employees globally that are working on 22,100 retail sites, 14 wholly or partly owned refineries and producing 2,426 barrels of oil per day (BP at a Glance, 2011, online).
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 11

CORPORATE SOCIAL RESPONSIBILITY Steffy (2010) informs about mergers and acquisitions engaged by BP with a range of companies especially highlighting the merger with Amoco in 1998, and the acquisition of Arco in 2000 and states that these events became factors contributing to the current size and state of the company. BP is engaged in CSR initiatives intensively, promoting the projects related to the renewable sources of energy, investing in projects aimed to tackle climate change issues, and others. But, at the same time BP has caused a range of disasters and was involved in contradictions that are going to be partially covered within this research. CSR Issues Facing BP BP is faced with considerable CSR related challenges that if not dealt with timely and effectively threaten to damage the image and long-term growth of the company. Specifically, one of the main challenges the company is facing today relates the negative environmental affect BP is causing in host countries. According to Guardian (2010, online) BP had caused 6% more CO2 emissions, 5% more water usage, 12% increase of waste in host countries the company operated during the year of 2009 alone. Previously, the practice of not giving due importance to these issues had caused the company in great losses, both, in terms of damage to the company image, as well as financial losses that occurred in forms of compensation payments. One of the recent incidents of a big scale is Deepwater Horizon Oil Spill that occurred in the Gulf of Mexico in April 2010, lasting for three months and resulted in more than 10,000 local people becoming temporarily unemployed and followed by $20 million compensation package issued by BP according to demands of US president Obama (King, 2010). Moreover, 2006 Alaskan oil spill can be indicated to as another example, where more than 260,000 gallons of oil were spilled in Prudhoe Bay area and resulted in BP ceasing its operations in that region (ORouke, 2007). Further similar disasters and emergencies include Taxes City chemical leak in 2010, hazardous substance dumping issue 1993-1995 in Alaska and others (Daft and Marcic, 2009).

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 12

CORPORATE SOCIAL RESPONSIBILITY

INDIAN OIL CORPORATION LIMITED Corporate Social Responsibility

"CSR: A Cornerstone of our Enduring Success" At IndianOil, corporate social responsibility (CSR) has been the cornerstone of success right from inception in the year 1964. The Corporations objectives in this key performance area are enshrined in its Mission statement: "to help enrich the quality of life of the community and preserve ecological balance and heritage through a strong environment conscience." We at IndianOil have defined a set of core values for ourselves Care, Innovation, Passion and Trust to guide us in all we do. We take pride in being able to claim almost all our countrymen as our customers. Thats why, we coined the phrase, IndianOil India Inspired", in our corporate campaigns. Public corporations like IndianOil are essentially organs of society deploying significant public resources. We, therefore, are aware of the need to work beyond financial considerations and put in that little extra to ensure that we are perceived not just as corporate behemoths that exist for profits, but as wholesome entities created for the good of the society and for improving the quality of life of the communities we serve. As a constructive partner in the communities in which it operates, IndianOil has been taking concrete action to realise its social responsibility objectives, thereby building value for its shareholders and customers. The Corporation respects human rights, values its employees, and invests in innovative technologies and solutions for sustainable energy flow and economic growth. In the past five decades, IndianOil has supported innumerable social and community initiatives in India. Touching the lives of millions of people positively by supporting environmental and health-care projects and social, cultural and educational programmes. Besides focusing primarily on the welfare of economically and socially deprived sections of society, IndianOil also aims at developing techno-economically viable and environment-friendly products & services for the benefit of millions of its consumers, while at the same time ensuring the highest standards of safety and environment. Sharing Profits Every year, IndianOil sets aside a fixed portion of its profits for spreading smiles in millions of lives across the country through a comprehensive community welfare and development programme. About one-fourth of the community development funds are spent on the welfare of Scheduled Caste and Scheduled Tribe beneficiaries. IndianOil has a concerted social responsibility programme to partner communities in health, family welfare, education, environment protection, providing potable water, sanitation, and empowerment of women and other marginalised groups. IndianOil has always been in the
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 13

CORPORATE SOCIAL RESPONSIBILITY forefront in times of national emergencies. IndianOil People have time and again rallied to help victims of natural calamities, maintaining uninterrupted supply of petroleum products and contributing to relief and rehabilitation measures in cash and kind. IndianOils community-focused initiatives include allotment of petrol/diesel station dealerships and LPG distributorships to beneficiaries from among Scheduled Castes, Scheduled Tribes, physically handicapped, ex-servicemen, war widows, etc. The Corporation has also unveiled kisan seva kendras as small-format retail outlets to reach quality products and services to people in the rural areas. LPG Schemes Provision of Common LPG Kitchen facilities in villages Release of one-time grant to Below Poverty Line (BPL) families in the rural areas for release of new LPG connection under Rajiv Gandhi Gramin LPG Vitarak Yojana(RGGLV Yojana) IndianOil Foundation: The IndianOil Foundation (IOF), a non-profit Trust was created in 2000 to protect, preserve and promote the National Heritage, in collaboration with ASI and NCF of the Government of India. In the first phase, the following sites have been identified for developing tourist friendly facilities in the monument complex: Konark Sun Temple, Odisha in Eastern Zone Vaishali, Bihar in Eastern Zone Kanheri Caves, Maharashtra in Western Zone Khajuraho, Madhya Pradesh in Central Zone Warangal Fort, Andhra Pradesh in Southern Zone

The projects for developing tourist friendly facilities at the above sites are in various stages of planning/execution. The Corporation also supports a variety of endeavours in arts, culture, music and dance, apart from organising programmes on its own under the banners of IndianOil Art Exhibition, IndianOil Sangeet Sabha and IndianOil Kavi Sammelan.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 14

CORPORATE SOCIAL RESPONSIBILITY Community Development: The Community Development Programme adopts a multi-disciplinary approach incorporating health, family welfare, education, drinking water and sanitation, empowerment of women and other marginalized groups in the vicinity of our major installations. While utilising the Community Development Funds, more emphasis is laid on the projects for providing Clean Drinking Water, Health & Medical Care and Education. The activities undertaken under the above three thrust areas are as under: Providing Clean Drinking Water: Installation of hand pumps/bore well/tube wells/submersible pumps, construction of elevated water tanks, providing water tap connection, rainwater harvesting projects/kits, aquaguard water purifiers/water coolers to schools/community center etc. Health & Medical Care: Organising Medical/Health Camps on Family Planning, Immunization, AIDS awareness, Pulse Polio, Eye, Blood Donation, Pre and Post-natal Care, Homeopathic Medicine etc., distribution of free condoms, providing anti-mosquito fogging treatment, toilets, medicines to primary health centres, mosquito nets, ambulances to Medical Centres/Hospitals/NGOs, hearing aids/wheel chairs to physically challenged, financial assistance to hospitals, medical equipments etc. Besides the above, IndianOil also runs and maintains the following for the benefit of the local community: 50 Bed Swarna Jayanti Samudaik Hospital, Raunchi Bangar, Mathura: IndianOil has set up a 50 bed Swarna Jayanti Samudaik Hospital, at village Raunchi Bangar, Mathura, Uttar Pradesh for providing medical assistance to the residents of the area. In addition, two mobile dispensaries have been set up by Mathura Refinery to provide primary medical care in the nearby villages of Mathura Refinery. The entire cost of operation and maintenance of hospital including operation of two mobile dispensaries is borne by the Corporation. The hospital provides free treatment to destitute and offers subsidized treatment to others. 200 bed hospital set up by Assam Oil Division, IOCL at Digboi, Assam: IndianOil has set up and runs a 200 bed hospital at Digboi with ultra-modern medical facilities for the benefit of the people of the area. The hospital doctors alongwith paramedical staff also visit the nearby villages for providing health care services to the villagers. The medical care services provided by the hospital are heavily subsidized.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 15

CORPORATE SOCIAL RESPONSIBILITY Assam Oil School of Nursing, AOD, Digboi: Assam Oil School of Nursing, established in the year 1986, offers a three year diploma course in General Nursing and Midwifery, recognized by the Indian Nursing Council, where local girls are trained to be professional nurses. 20 Students per year are awarded Diploma by the Nursing School and till date over 294 girls have obtained diploma in Nursing and Midwifery courses. The entire cost of training is borne by the Corporation and the students are also paid a monthly stipend during their training. IndianOil Rural Mobile HealthCare Scheme: IndianOil has identified the lack of medical services, especially availability of qualified doctors, as one of the major problems facing rural India. Most of the diseases prevalent in rural India can be treated through timely primary healthcare and basic awareness regarding prevention and treatment. In order to bridge this gap, IndianOil is planning to launch the IndianOil Rural Mobile HealthCare Scheme which would provide primary healthcare to the villages near the IndianOil Kisan Seva Kendras. Kisan Seva Kendra is an award-winning retail outlet model pioneered by IndianOil to cater to the needs of customers in the rural segment. Under the IndianOil Rural Mobile HealthCare Scheme, mobile medical units with a dedicated team of doctor, pharmacist, community worker and driver would travel amongst the villages near a Kisan Seva Kendra as per a fixed schedule providing primary healthcare to the local community. In the pilot phase, IndianOil intends to launch the scheme in parts of Uttar Pradesh and Andhra Pradesh, which would later be scaled up to other states as well. Expansion of Education: Providing financial assistance to schools for construction/renovation/repair of hostels, school buildings, classrooms etc., computers to schools, books, furniture, laboratory equipment, awards to meritorious students, scholarships to poor students, adult literacy programme, delivery vans for distribution of mid-day meals to Govt. School children, sponsoring/organizing rural sports/games, sports meets/events, supporting education and research activities etc. IndianOil Scholarship Schemes: IndianOil Educational Scholarship Schemes: IndianOil awards 2600 scholarships to meritorious students pursuing full-time courses in 10+/ITI, Engineering/Medical and Business Administration to nurture and support talent among the deserving students belonging to families with less than rupees one lakh as the gross joint annual income. Out of which 50% are reserved for SC/ST/OBC students, 25% of the Scholarship is earmarked for girl students and 10% for Physically Handicapped students. The whole Scheme for awarding Scholarships is meant for deserving extremely poor and downtrodden children.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 16

CORPORATE SOCIAL RESPONSIBILITY IndianOil Scholarships Scheme for Graduate and Post-Graduate students: Under the scheme total 600 scholarships (300 for Engineering, 200 for MBBS and 100 for MBA) are awarded every year @Rs.3000/- per month for all the four years for Engineering and Medical Courses and two years for Business Administration/Management courses. IndianOil Merit Scholarships Scheme for 10+/ITI studies: Under the scheme total 2000 scholarships are awarded to students pursuing 10+ courses/ITI every year @ Rs.1000/- per month for two years. 400 scholarships out of 2000 are allocated to deserving students from the North Eastern states, Andaman & Nicobar Islands along with Jammu & Kashmir. IndianOil Sports Scholarship Scheme: IndianOil awards Sports Scholarship to promising young sports persons representing State in team games and on National ranking in others. The Sports Scholarship Scheme awards 150 (number of scholarships increased from 72 to 150 during the year) for 10 games/sports (Cricket, Table Tennis, Badminton, Tennis, Chess, Hockey, Golf, Billiards/Snooker, Carrom and Athletics) to upcoming junior players in the age groups upto 19 years. The scholarship amount varies from Rs.9000/-p.m. to Rs.14000/- p.m. based on the performance of the scholar for 3 years in addition to kit items. The Corporation also provides assistance towards travel and lodging etc. for scholars in individual games. National Causes and Natural Calamities: IndianOil responds proactively to provide aid and relief to the victims of any natural calamities like floods, tsunami, earthquake, cyclones etc. IndianOil also contributes for national causes in the benefit of the nation like setting up of educational institutions of national importance like the Rajiv Gandhi Institute of Petroleum Technology to promoting a cause like National Childrens Fund, Jansankhya Sthirtha Kosh etc. Environment As part of its environment-protection initiatives, IndianOil has invested close to Rs. 7,000 crore in state-of-the-art technologies at its refineries for production of green fuels meeting global standards. To further reduce dependence on precious petroleum products and secure the nations energy security, the Corporation is now in the process of commercialising various options in alternative fuels such as ethanol-blended petrol, biodiesel, and Hydrogen and Hydrogen-CNG. With safety, health and environment protection high on its corporate agenda, IndianOil is committed to conducting business with a strong environment conscience, so as to ensure sustainable development, safe work places and enrichment of the quality of life of its employees, customers and the community. IndianOil is also committed to the Global Compact Programme of the United Nations and endeavours to abide by the 10 principles of the programme, some of which are already part of the Corporations Vision and Mission statements. It is the firm resolve of IndianOil People to move beyond business, touch every heart and fuel a billion dreams.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 17

CORPORATE SOCIAL RESPONSIBILITY

RELIANCE INDUSTRIES LIMITED Social Responsibility and Community Development

RIL's contribution to the community are in areas of health, education, infrastructure development (drinking water, improving village infrastructure, construction of schools etc.), environment (effluent treatment, tree plantation, treatment of hazardous waste), relief and assistance in the event of a natural disaster, and miscellaneous activities such as contribution to other social development organisations etc. RIL's CSR teams across its manufacturing divisions interact with the neighbouring community on regular basis.

Education
A network of nine schools caters to 13,251 students spread across geographies in India. CSR teams from RIL's manufacturing divisions and E&P operations work ardently to support the educational requirements of the community and schools in the neighbouring region benefiting thousands of students from the underprivileged section of the society. RIL plays a pivotal role in supporting Government's initiative towards education of girl child. In Gujarat, under the project "Kanya Kelvani", RIL's Dahej Manufacturing Division has extended financial assistance towards education of girl child in the state. RIL has created a platform for computer learning in many villages. Its manufacturing divisions have provided computers to primary and secondary schools under the Company's computer literacy initiative. RIL continues to provide support to school run by Lions Club of Naroda Charitable Trust. The school renders quality education in English medium to children of labourers working in GIDC, Naroda area, who are economically and socially backward. Jamnagar Manufacturing Division constructed a school building for village Kana Chikari of Lalpur taluka in Gujarat. RIL's CSR teams continue to provide uniforms, books etc, to students of neighbouring villages of manufacturing divisions and E&P operations. Further, continuous monitoring is being done in local schools for improving the performance of students. Regular counseling sessions are also being arranged with experts in personality development and psychology for motivating the children to achieve better results.

Reliance Dhirubhai Ambani Protsaham Scheme

The Scheme, launched in AY 2008-09, continues to supportpoor meritorious students. Recipient students of Reliance Dhirubhai Ambani Protsaham Scheme got admissions in junior colleges of their choice. With admissions of AY 2010-11, the total strength of students receiving support under the scheme has gone up to 656. The first batch of the Protsaham students passed out the
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 18

CORPORATE SOCIAL RESPONSIBILITY intermediate examination held in March 2010 with flying colours and from AY 2010-11 onwards, RIL is providing financial aid to the toppers for pursuing their higher studies in engineering and medical streams.

Mumbai Indians Education for All Initiative

Mumbai Indians took on the mandate of education as a primary social issue. It launched its Education for All Initiative during the Indian Premier League (IPL) season in 2010 to create a movement to support efforts to provide quality education to all children. This initiative was the brainchild of Mrs. Nita Ambani, a passionate advocate for the cause of education. Through this effort, Mumbai Indians supported five NGOs carting out outstanding work in the field of education - Akanksha, Nanhi Kali, Pratham, Teach for India and Ummeed. As part of this initiative, Mumbai Indians helped create awareness for the cause of education and the work of these five organizations through official Mumbai Indian videos, TV commercials that ran through the duration of the IPL, sale of Mumbai Indians Education for All wristbands as part of the merchandizing and awareness creation through its radio partners and instadium announcements during games.

Community Health Care

RIL has developed Community Medical Centres near most of its manufacturing divisions to provide comprehensive health services covering preventive, promotive and curative health care services to the community from neighbouring villages.

Drishti
A unique joint initiative of RIL and National Association of Blind, Project Drishti has undertaken over 9,000 free corneal graft surgeries for the visually challenged Indians from the underprivileged segment of the society. It is the largest corneal grafting surgery project enabled by a single corporate entity in India. .The Primary Health Centre (PHC) at Dahej, Bharuch district, adopted by RIL under the National Rural Health Mission Programme caters to the community health needs of 23 surrounding villages. In 2004, RIL established the PHC at Gadimoga. The PHC has six member medical staff with all the amenities such as two-bed nursing room. Medicines are offered free of cost. Further, RIL runs two sub-centres of the PHC at Bhairavapalem and Laxmipathipuram. RIL is also constructing a new 30-bed PHC and the existing PHC will be shifted to the new building. A well-equipped community medical centre with four observation bed facility at Jamnagar continues to offer free-of-cost, round the clock with comprehensive health services.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 19

CORPORATE SOCIAL RESPONSIBILITY Manufacturing divisions offer free medical services including free medicines to the neighboring villages.

Safety initiatives for community

Road Safety System is most cost effective and easy to use tool for improving public safety and thus offering a life-line to humanity. Hazira Manufacturing Division has institutionalised road safety training and has reached out to over 158,000 tanker / truck drivers who visit the plant for pick-up and dropping feedstock / finished goods. The training focuses on safe operation of fleet vehicles by eliminating unsafe driver and driving behaviors and reinforcing aspects of save lives, reduce injuries, prevent crashes, control driver performance, minimize risk and liability. A centre dedicated for training truck drivers for transportation of hazardous goods has been established for round-the-clock training. No driver is allowed inside complex without training. Further, for the first time in State of Gujarat, the local RTO has been supported by installing a multimedia based training facility to render safety awareness to all license aspirants.

Environment initiatives for the community

A zero garbage campaign has been launched in Reliance Townships to propagate the concept of solid waste (dry and wet waste) management. This is a part of cleanliness drive for a disease-free environment at employees' township, the surrounding villages of Hazira Manufacturing Division and also Surat city in Gujarat. To reduce plastic litter, as part of its commitment towards responsible care and product stewardship intervention, Hazira Manufacturing Division in partnership with an NGO is working for social and economical security of woman rag-pickers. Under the programme, direct sale of waste PET bottles to processing units is facilitated, thus eliminating channel of waste merchants and promoting, woman rag pickers' group. This program is being extended to over 350 slums of Surat and also various other RIL locations in Gujarat and other states.

Community Development
Reliance Rural Development Trust In FY 2010-11, Reliance Rural Development Trust (RRDT) undertook 797 works in 760 beneficiary villages of 125 talukas under 24 districts of Gujarat to create rural infrastructure under the Gokul Gram Yojana (GGY) of the Government of Gujarat. Total 608 facilities got completed during the year. The completed facilities include 478 Anganwadi buildings, 58 Cement Concrete Roads, 61 underground RCC sumps and 05 Check Dams and 06 other works with the total expenditure of Rs. 24 Crore in FY 2010-11. The Check Dams completed in FY 2010-11, will have total water storage capacity of 8.7 mcft and would cater to about 1,065 Hectares of rural land. RRDT, since its inception in 2001 till March 31, 2011, across the State of
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 20

CORPORATE SOCIAL RESPONSIBILITY Gujarat, has completed 7,306 various rural infrastructure facilities with an expenditure of more than Rs. 270 crore.

Livelihood Support Programmes

RIL has always been at the forefront in implementing initiatives especially for the welfare of rural women and youth of surrounding villages through various self-help groups (SHG). Continuing with the services and keeping up the tradition, Hazira, Vadodra, Nagothane, Gadimoga and many other manufacturing divisions offer training programmes through various SHGs help the rural women and youth to be "self sustaining" and generating income for themselves and supporting their families. It is a matter of great pride that many of the beneficiaries of these training programmes are earning a decent amount of livelihood and are financially supporting their families. For the womenfolk, courses are offered for dress making and designing, beauty culture and health care, hospital attendant (Helpers for Hospital and Nursing Homes); while for the youth of the surrounding communities, courses such as plumbing and hand pump repairing training, computer hardware repair, motor vehicle driving, mobile repairing and doormat making etc. Further, training in horticulture cultivation and fruit saplings are also given to the farmers of the adjoining villages.

Improving quality of agricultural produce

RIL conducted several programmes and participated in farming related exhibitions to propagate advanced technologies in the production, handling, storage and distribution of agricultural products. Use of Leno bags made out of polypropylene (PP) was extensively promoted amongst farmers. Leno bags are immensely beneficial to farmers as it reduces handling losses in fruits and vegetable products. RIL demonstrated use of advanced farming techniques by use of plastic in enhancing producitivity, reducing losses and increase in earnings and distributed promotional materials. Filling, storing and transportation trials were conducted with PP leno bags to help remove apprehensions of users in adopting advanced packaging solutions. Reuse of well site water to the crops is demonstrated through irrigation in an experimental farm for enhanced utility of resources available for the upliftment of quality of life of the living communities around manufacturing divisions and E&P operations.

Skill Up-gradation for Plumbers

RIL's Polymer team conducted training programmes and workshops for plumbers on advanced technology in plumbing systems with PPR pipes. Advanced techniques of welding to prevent leakage and ensuring hygienic and safe drinking water to the users were taught at these events.
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 21

CORPORATE SOCIAL RESPONSIBILITY Brochures, training manuals and installation guides were made available in various vernacular languages. Plumbing kits were also distributed to plumbers selected by our customers. Installation of PPR plumbing system takes less time for installation and reduces physical labour thus leading to higher earnings for the plumbers. Through these programmes local plumbers are kept abreast with advanced and modern technologies in plumbing.

Heritage Conservation
Development of Dwarka and other places of religious and spiritual significance is a passion for RIL. The construction and beautification at Temple Parisar in Dwarka has been completed. The newly developed facility at the temple square is ready for dedication to devotees of Lord Dwarkadheesh. We are now poised to take up construction of Sudama Setu, a pedestal bridge connecting two banks of river Gomati.

Supporting Indian Culture

During the traditional Navratri garba festival, gifts to girls were distributed individually by RIL. Several institutions organizing Navratri festival at Jamnagar, Chorwad, Ahmedabad, Gandhinagar, Mumbai, etc. were given financial assistance. RIL sponsored a state level navratri festival under the banner of Gujarat Industries Navratri Festival Society. Unlike other commercial Navratri venues, the entry here is free for all; modern and classical garba competitions as well as traditional street-garbas are performed and the whole venue is developed for nine days in such a way that one gets a total feel of Gujarat's culture, cuisines and crafts at one place.

Promoting Sports and Sportsmen

RIL continues to promote and support sports and sportsmen. The Company extended support to Reliance Inter-Cricket Tournament, G1 Cricket Tournament, affiliated MPCA's All India Cricket Tournament, Central Board of Cricket, etc. Financial support was given to International Tournament for upcoming chess-players; Gujarat State Chess Association for conducting under09 chess tournament; as well as to one upcoming chess-player. Support was also given to Gujarat State Football Association and Jamnagar District Football Association for players' coaching fees, uniform and their daily allowances as well as to the publication of a special handbook on the Football World Cup. Third Gujarat Major Ranking Badminton Tournament at Ahmedabad, Hockey League Night Tournament at Rajkot, Tennis Tournament of Government Employees at Ahmedabad, Table Tennis Championship Tournament at Vadodara, Kabaddi Tournament of Maharashtra Krida Mandal, Shuttle Tournament at Kochi and Sports Carnival at Bhopal were some of the major sports-events that were supported during the year.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 22

CORPORATE SOCIAL RESPONSIBILITY

Acknowledging and supporting talent

'Real Heroes', an initiative of CNN-IBN in partnership with RIL honors the silent warriors of change. In its fourth year, 'Real Heroes', acknowledges the extraordinary contribution from ordinary citizens in the fields ranging from 'Women's Welfare' to 'Social Welfare', from 'Youth' to 'Education and Children' and from 'Health and Disability' to 'Sports'. The Real Heroes are felicitated at a grand event with a trophy and cash prize of Rs. 5 lakh each.

Supporting Institutions
Dahej Manufacturing Division extended financial assistance to 'Swajaldhara Scheme" organized by Water and Sanitation Management Organization (WASMO), Government of Gujarat, for developing drinking water facility by laying pipeline in the neighbouring villages. Similarly, RIL has extended financial assistance to development of Dhirubhai Ambani Vanijya Bhavan - the new premise of Jamnagar Chamber of Commerce and Industry and for repairing and refurbishing Sardar Vallabhbhai Patel National Memorial at Shahibaug, Ahmedabad.

Reliance Foundation
Reliance Foundation, envisaged to become one of the foremost professional philanthropic organizations in the world, was incorporated in 2010. The Foundation focuses on five core pillars: education, health, rural development, urban renewal, and promotion and protection of India's art and culture. The Foundation embodies corporate systems and processes driven organization operating on a not for profit basis, with the overall aim to create and support meaningful and innovative activities that will address some of India's most pressing development challenges.

Dhirubhai Ambani Foundation

Dhirubhai Ambani Foundation (DAF) has Education and Public Healthcare as its focus areas. The Foundation's "Dhirubhai Ambani Undergraduate Scholarship Scheme" has been motivating students excelling at the +2 level and assisting them to pursue higher education. Similarly, the Foundation's "Dhirubhai Ambani SSC Merit Reward Scheme" has been recognizing and rewarding the Board toppers at Std X exams. The Schemes also makes special provision to reach out to the Physically Challenged Category and the girl child.

Sir Hurkisondas Nurrotumdas Hospital and Research Centre

Sir Hurkisondas Nurrotumdas Hospital and Research Centre (HNHRC) is a renowned institution in South Mumbai, having rendered quality healthcare to the society for more than 85 years. It is a multi-specialty tertiary care hospital with some rare specialties like Oro-facial Surgery, OncoSurgery, Paediatric Hematology and Paediatric Endocrinology. It is one of the most renowned
PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA. Page 23

CORPORATE SOCIAL RESPONSIBILITY institutes for transplant surgeries and eye donations. Strengthening and renovation work was carried out in the HNHRC building. Intensive care units and operation theatres have been upgraded. HNHRC has periodically conducted programmes like free health camps and public education sessions on prevention of diseases. Free health checkups and screening programmes for senior citizens and physically challenged were also organized. HNHRC has started B. Sc. Nursing course which will help to generate more graduates in the field of nursing. The construction of new hospital has started and is in full swing.

Sir Hurkisondas Nurrotumdas Medical Research Society

Sir Hurkisondas Nurrotumdas Medical Research Society (HNMRS), a non-profit research organisation based in Mumbai was established with the sole aim of undertaking scientific research in the area of biomedical sciences and allied disciplines. The HNMRS has undertaken over 150 research projects on a wide range of topics, most of which are of national importance in the areas of the preventive, diagnostic, therapeutic, and rehabilitative aspects of health. Several high-budgeted research projects, of considerable medical and scientific relevance to the community, have been completed and are also on hand currently at the HNMRS. Most of the studies done at this institute have the potential for translation into tangible benefits for humanity, and several of them have already found expression in terms of new inventions or innovations which have empowered doctors in the difficult task of decreasing the mortality and morbidity of disease. Upgrading of scientific knowledge and infrastructure is done incrementally in HNMRS. It is poised for further paradigm upgradation of its capabilities in the area of Applied Research.

Dhirubhai Ambani International School

Dhirubhai Ambani International School recognizes the imperative of imparting an educational experience that is world-class in every respect and which prepares children for global citizenship. The School's vision is to provide a learning environment that encourages children to bring out the best in themselves and which supports their allround development, through discovering the joy of learning, awakening and illuminating their intellect in multidimensional ways and instilling abiding values in themselves.

PG DEPARTMENT OF MANAGEMENT STUDIES AND RESEARCH CENTRE, SHIVAMOGGA.

Page 24