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SMB On-Demand CRM Comparison Guide

January 2012

Overview
Vendor Avidian Technologies Maximizer Software Microsoft Product Prophet CRM OnDemand Premium Edition Maximizer CRM Live Dynamics CRM Online CRM+ Target Environment SMB Yes Team/Department Yes Basic Pricing $19.95 per month How To Buy Direct, Resellers Year Founded 2002 Financials Privately held Partner Eco System Customer base of 12,000+ companies worldwide Worldwide offices and business partners; 120,000+ global customers Global partner network; Technology partners include majority of major hardware companies. Global partner network; over 10,000 organizations use their cloud application suite. 345,000+ customers and partners worldwide. 28,000 global business partners; over 6.3 million users worldwide Over 95,000 subscribers and 5,800 customers in over 158 countries. 100,000+ global customers

Yes

Yes

$49.00 per user/month 1 to 4 users; $39.00 per user/month 5 users or more. Starts at $44.00 per user/month

Direct, Resellers, VARs

1995

Privately held

Yes

Yes

Direct

1975

NASDAQ: MSFT NYSE: N

NetSuite

Yes

Yes

$129.00 per user/month

Direct, Resellers, VARs, Integrators Direct

1998

Oracle

CRM on Demand

Yes

Yes

$95.00 single user/month Standard Edition

1982

NASDAQ: ORCL Parent: Sage Group plc Private NYSE: CRM

Sage Software

SageCRM.com

Yes

Yes

Starts at $69.00 per user/month

Direct

1982

SalesBoom SalesForce

On Demand CRM SalesForce

Yes Yes

Yes Yes

Starts at $45.00 per user/month; $240 per year Team Edition $15.00 per user/month Group Edition Sales Cloud; $65.00 per user/month Professional Edition Service Cloud $149.00 per user per month; minimum 10 users $360.00 per user/year Professional Edition for SMBs and Teams Free for 3 users; $12.00 per user/month Professional Edition

Direct, Resellers, VARs, Integrators Direct

2002 1999

SAP SugarCRM Zoho

Business ByDesign Sugar CRM Zoho CRM

Yes Yes Yes

Yes Yes Yes

Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators

1972 2004 1996

NYSE: SAP Privately held Privately held

1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network 40,000 customers worldwide

INP = Information not provided

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc. 2012

Features
Vendor Avidian Technologies Product Prophet CRM OnDemand Premium Edition Maximizer CRM Live Current Version INP Basic Functions Sales, Marketing, Service ADVANCED FEATURES - Sales Contact management, Lead management, Quotes ADVANCED FEATURES - Marketing Campaign management, Email marketing, Marketing reporting Customer Service/Support Customer activity management

Maximizer Software

2011

Sales, Marketing, Service, Workflow

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group Campaign management, Email marketing, Response tracking, Lead assignment

Case management, Workflow automation, Analytics, Reporting

Microsoft

Dynamics CRM Online

2011

Sales, Service, Marketing, Workflow, System customization, offline synchronization Sales, Marketing

Case management, Customer activity management, Activity scheduling INP

NetSuite

CRM+

INP

Lead management, Sales forecasting, Quotes, Territory management

Oracle

CRM on Demand

19

Sales, Marketing, Service

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration Sales forecasting, Quotes, Sales analytics, Territory management, Account management

Warranty management, Service management, Call center/CTI integration Case management, Service management, Analytics, Reporting, Customer data access Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration Case management, Workflow automation, Activity scheduling, Analytics, Call center/CTI integration Case management, Customer activity management, Analytics, Customer data access Case management, Workflow automation

Sage Software

SageCRM.com

7.0

Sales, Marketing, Service

Campaign management, Email marketing, Campaign tracking, Outbound call management

SalesBoom

On Demand CRM

Sales, Marketing, Service

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management Lead management, Sales forecasting, Quotes, Account management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

SalesForce

Salesforce

INP

Sales, Marketing with Sales Cloud; Customer service with Service Cloud

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation Campaign management

SAP

Business ByDesign

INP

Sales, Marketing, Service

SugarCRM

Sugar CRM

Sales, Marketing, Service, Workflow

Zoho

Zoho CRM

INP

Sales, Marketing, Service, Reporting, Inventory management

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

INP = Information not provided

Comparison Guide | SMB On-Demand CRM

Ziff Davis, Inc. 2012

Enterprise On-Demand CRM Comparison Guide

January 2012

Overview
Vendor Aplicor Product Online CRM Target Environment(s) Small Enterprise No Mid-market Enterprise Yes Large Enterprise Yes Basic Pricing From $89.00 per user/month How To Buy Direct, Resellers, VARs, Integrators Direct, Resellers Year Founded INP Financials Private Partner Eco System Global clients in over 60 countries; channel partners Customer base of 12,000+ companies worldwide Worldwide offices and business partners; 120,000+ global customers Global partner network; Technology partners include majority of major hardware companies. Global partner network; over 10,000 organizations use their cloud application suite. 345,000+ customers and partners worldwide. 2,000 global customers 28,000 global business partners; over 6.3 million users worldwide Over 95,000 subscribers and 5,800 customers in over 158 countries. 100,000+ global customers

Avidian Technologies Maximizer Software Microsoft

Prophet CRM OnDemand Enterprise Maximizer CRM Live Dynamics CRM Online CRM+

Yes

Yes

Yes

$49.00 per user/month

2002

Privately held

Yes

Yes

No

Contact vendor

Direct, Resellers, VARs Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct Direct, Resellers, VARs, Integrators Direct

1995

Privately held

Yes

Yes

Yes

Starts at $44.00 per user/month; Enterprise agreement volume licensing available. $129.00 per user/month

1975

NASDAQ: MSFT

NetSuite

Yes

Yes

Yes

1998

NYSE: N

Oracle

CRM on Demand RightNow CX SageCRM.com On Demand CRM Enterprise Edition SalesForce Enterprise Edition Business ByDesign Sugar CRM

Yes

Yes

Yes

$130 per month for single-user Enterprise edition; starts at $75 per user per month for multiple users. $110 per user/month Starts at $69.00 per user/month $95.00 per user/month

1982

NASDAQ: ORCL

RightNow Technologies Sage Software SalesBoom

No Yes Yes

No Yes Yes

Yes Yes No

1997 1982 2002

NASDAQ: RNOW Parent: Sage Group plc Private

SalesForce

Yes

Yes

Yes

Enterprise $125.00 per user/month; unlimited $250.00 per user/month; Integrated service features priced separately. $149.00 per user per month; minimum 10 users Sugar Corporate $540 per user/Year; Sugar Enterprise $720 per user/YEAR; Sugar Ultimate $1,200 per user/YEAR $25.00 per user/month for Enterprise Edition

1999

NYSE: CRM

SAP SugarCRM

Yes Yes

Yes Yes

No Yes

Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators

1972 2004

NYSE: SAP Privately held

1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network 40,000 customers worldwide

Zoho

Zoho CRM

Yes

Yes

No

1996

Privately held

INP = Information not provided

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc. 2012

Features
Vendor Aplicor Product Online CRM Current Version 7.0 Sales Functions Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management Marketing Functions Campaign management, Response tracking, Campaign ROI Customer Service/Support Functions Customer data access

Avidian Technologies

Prophet CRM OnDemand Enterprise Maximizer CRM Live

INP

Contact management, Lead management, Quotes

Campaign management, Email marketing, Marketing reporting

Customer activity management

Maximizer Software

2011

Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration Quotes, Pipeline management, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group

Case management, Workflow automation, Analytics, Reporting

Microsoft

Dynamics CRM Online

2011

Case management, Customer activity management, Activity scheduling

NetSuite

CRM+

INP

Lead management, Sales forecasting, Quotes, Territory management

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group Campaign management, Email marketing, Response tracking, Lead assignment

INP

Oracle

CRM on Demand

19

Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration Contact management, Sales analytics, Account management, Opportunity management

Warranty management, Service management, Call center/CTI integration

RightNow Technologies

RightNow CX

INP

Email marketing, Response tracking, Campaign ROI, Campaign tracking, Outbound call management

Analytics, Reporting, Customer data access

Sage Software

SageCRM.com

7.0

Sales forecasting, Quotes, Sales analytics, Territory management, Account management

Campaign management, Email marketing, Campaign tracking, Outbound call management

Case management, Service management, Analytics, Reporting, Customer data access

SalesBoom

On Demand CRM Enterprise Edition

Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management

Campaign management, Email marketing, Event management, Response tracking

Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration Case management, Workflow automation, Activity scheduling, Analytics, Call center/ CTI integration

SalesForce

Salesforce Enterprise Edition

INP

Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment

INP = Information not provided

Comparison Guide | Enterprise On-Demand CRM

Ziff Davis, Inc. 2012

Features
Vendor SAP Product Business ByDesign Current Version INP Sales Functions Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management Lead management, Sales forecasting, Quotes, Account management, Opportunity management Marketing Functions Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation Customer Service/Support Functions Case management, Customer activity management, Analytics, Customer data access Case management, Workflow automation

SugarCRM

Sugar Enterprise/ Ultimate

Campaign management

Zoho

Zoho CRM

INP

Contact management, Lead management, Sales forecasting, Quotes, Account management

Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment

Case management, Customer activity management, Customer data access

INP = Information not provided

About Ziff Davis Ziff Davis, Inc. is a leading digital media company specializing in the technology market, reaching over 40 million highly engaged in-market buyers and influencers every month. Ziff Davis sites, which feature trusted and comprehensive evaluations of the newest, hottest products, and the most advanced ad targeting platform. Ziff Davis B2B Focus, Inc. is a leading provider of online research to enterprise buyers and high-quality leads to IT vendors. More information on Ziff Davis can be found at ziffdavis.com.

Comparison Guide | On-Premise Web Conferencing Comparison Guide|v01262012

Ziff Davis, Inc. 2012

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