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January 2012
Overview
Vendor Avidian Technologies Maximizer Software Microsoft Product Prophet CRM OnDemand Premium Edition Maximizer CRM Live Dynamics CRM Online CRM+ Target Environment SMB Yes Team/Department Yes Basic Pricing $19.95 per month How To Buy Direct, Resellers Year Founded 2002 Financials Privately held Partner Eco System Customer base of 12,000+ companies worldwide Worldwide offices and business partners; 120,000+ global customers Global partner network; Technology partners include majority of major hardware companies. Global partner network; over 10,000 organizations use their cloud application suite. 345,000+ customers and partners worldwide. 28,000 global business partners; over 6.3 million users worldwide Over 95,000 subscribers and 5,800 customers in over 158 countries. 100,000+ global customers
Yes
Yes
$49.00 per user/month 1 to 4 users; $39.00 per user/month 5 users or more. Starts at $44.00 per user/month
1995
Privately held
Yes
Yes
Direct
1975
NetSuite
Yes
Yes
1998
Oracle
CRM on Demand
Yes
Yes
1982
Sage Software
SageCRM.com
Yes
Yes
Direct
1982
SalesBoom SalesForce
Yes Yes
Yes Yes
Starts at $45.00 per user/month; $240 per year Team Edition $15.00 per user/month Group Edition Sales Cloud; $65.00 per user/month Professional Edition Service Cloud $149.00 per user per month; minimum 10 users $360.00 per user/year Professional Edition for SMBs and Teams Free for 3 users; $12.00 per user/month Professional Edition
2002 1999
Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators
1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network 40,000 customers worldwide
Features
Vendor Avidian Technologies Product Prophet CRM OnDemand Premium Edition Maximizer CRM Live Current Version INP Basic Functions Sales, Marketing, Service ADVANCED FEATURES - Sales Contact management, Lead management, Quotes ADVANCED FEATURES - Marketing Campaign management, Email marketing, Marketing reporting Customer Service/Support Customer activity management
Maximizer Software
2011
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration Quotes, Pipeline management, Sales analytics, Territory management, Account management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group Campaign management, Email marketing, Response tracking, Lead assignment
Microsoft
2011
Sales, Service, Marketing, Workflow, System customization, offline synchronization Sales, Marketing
NetSuite
CRM+
INP
Oracle
CRM on Demand
19
Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration Sales forecasting, Quotes, Sales analytics, Territory management, Account management
Warranty management, Service management, Call center/CTI integration Case management, Service management, Analytics, Reporting, Customer data access Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration Case management, Workflow automation, Activity scheduling, Analytics, Call center/CTI integration Case management, Customer activity management, Analytics, Customer data access Case management, Workflow automation
Sage Software
SageCRM.com
7.0
SalesBoom
On Demand CRM
Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management Lead management, Sales forecasting, Quotes, Account management, Opportunity management
SalesForce
Salesforce
INP
Sales, Marketing with Sales Cloud; Customer service with Service Cloud
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation Campaign management
SAP
Business ByDesign
INP
SugarCRM
Sugar CRM
Zoho
Zoho CRM
INP
Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment
January 2012
Overview
Vendor Aplicor Product Online CRM Target Environment(s) Small Enterprise No Mid-market Enterprise Yes Large Enterprise Yes Basic Pricing From $89.00 per user/month How To Buy Direct, Resellers, VARs, Integrators Direct, Resellers Year Founded INP Financials Private Partner Eco System Global clients in over 60 countries; channel partners Customer base of 12,000+ companies worldwide Worldwide offices and business partners; 120,000+ global customers Global partner network; Technology partners include majority of major hardware companies. Global partner network; over 10,000 organizations use their cloud application suite. 345,000+ customers and partners worldwide. 2,000 global customers 28,000 global business partners; over 6.3 million users worldwide Over 95,000 subscribers and 5,800 customers in over 158 countries. 100,000+ global customers
Prophet CRM OnDemand Enterprise Maximizer CRM Live Dynamics CRM Online CRM+
Yes
Yes
Yes
2002
Privately held
Yes
Yes
No
Contact vendor
Direct, Resellers, VARs Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct Direct, Resellers, VARs, Integrators Direct
1995
Privately held
Yes
Yes
Yes
Starts at $44.00 per user/month; Enterprise agreement volume licensing available. $129.00 per user/month
1975
NASDAQ: MSFT
NetSuite
Yes
Yes
Yes
1998
NYSE: N
Oracle
CRM on Demand RightNow CX SageCRM.com On Demand CRM Enterprise Edition SalesForce Enterprise Edition Business ByDesign Sugar CRM
Yes
Yes
Yes
$130 per month for single-user Enterprise edition; starts at $75 per user per month for multiple users. $110 per user/month Starts at $69.00 per user/month $95.00 per user/month
1982
NASDAQ: ORCL
No Yes Yes
No Yes Yes
Yes Yes No
SalesForce
Yes
Yes
Yes
Enterprise $125.00 per user/month; unlimited $250.00 per user/month; Integrated service features priced separately. $149.00 per user per month; minimum 10 users Sugar Corporate $540 per user/Year; Sugar Enterprise $720 per user/YEAR; Sugar Ultimate $1,200 per user/YEAR $25.00 per user/month for Enterprise Edition
1999
NYSE: CRM
SAP SugarCRM
Yes Yes
Yes Yes
No Yes
Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators Direct, Resellers, VARs, Integrators
1972 2004
1,200 global channel partners; 2,400 global business partners Over 7,000 global customers; Global partner network 40,000 customers worldwide
Zoho
Zoho CRM
Yes
Yes
No
1996
Privately held
Features
Vendor Aplicor Product Online CRM Current Version 7.0 Sales Functions Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management Marketing Functions Campaign management, Response tracking, Campaign ROI Customer Service/Support Functions Customer data access
Avidian Technologies
INP
Maximizer Software
2011
Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management, Sales collaboration Quotes, Pipeline management, Sales analytics, Territory management, Account management
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Campaign ROI, Market segmentation Campaign management, Email marketing, Response tracking, Marketing reporting, Campaign tracking, Target customer/group
Microsoft
2011
NetSuite
CRM+
INP
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online forms capabilities, Lead assignment, Target customer/group Campaign management, Email marketing, Response tracking, Lead assignment
INP
Oracle
CRM on Demand
19
Contact management, Lead management, Sales forecasting, Sales analytics, Account management, Opportunity management, Sales collaboration Contact management, Sales analytics, Account management, Opportunity management
RightNow Technologies
RightNow CX
INP
Email marketing, Response tracking, Campaign ROI, Campaign tracking, Outbound call management
Sage Software
SageCRM.com
7.0
SalesBoom
Contact management, Lead management, Sales forecasting, Quotes, Revenue forecasts, Account management, Commission management, Opportunity management Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Sales analytics, Territory management, Account management, Opportunity management
Case management, Workflow automation, Service management, Activity scheduling, Analytics, Reporting, Call center/CTI integration Case management, Workflow automation, Activity scheduling, Analytics, Call center/ CTI integration
SalesForce
INP
Campaign management, Email marketing, Response tracking, Marketing analytics, Marketing reporting, Online lead capture, Campaign tracking, Lead assignment
Features
Vendor SAP Product Business ByDesign Current Version INP Sales Functions Contact management, Lead management, Lead qualification, Sales forecasting, Quotes, Pipeline management, Sales analytics, Account management, Opportunity management Lead management, Sales forecasting, Quotes, Account management, Opportunity management Marketing Functions Campaign management, Response tracking, Marketing analytics, Campaign tracking, Lead assignment, Target customer/group, Market segmentation Customer Service/Support Functions Case management, Customer activity management, Analytics, Customer data access Case management, Workflow automation
SugarCRM
Campaign management
Zoho
Zoho CRM
INP
Campaign design, Campaign management, Response tracking, Online lead capture, Online forms capabilities, Campaign ROI, Lead assignment
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