January 14, 2008 By: Jennifer J.

Hunt

Ever since Ontario Plastics Inc. opened its doors in 1946, the company has
strived for continuous quality improvements and to constantly exceed their customer’s expectations. In order to achieve these goals, Ontario Plastics Inc. has briefly ceased production through the 2007 holidays, for a major operations upgrade as well as the implementation of the company’s new Enterprise Resource Planning (ERP) software system, IQMS. To thoroughly revamp and organize in-house operations it was necessary to momentarily suspend production. The entire upgrade has been seen as an end to the 2007 year, giving the company the chance to begin the new 2008 year with a new look and a new feel. The team as a whole has worked together to generate greater efficiencies and innovate ideas on how to further improve the company. Back in June of 2002, Ontario Plastics Inc. (OPI) became the first injection molder in the Rochester area to be recognized as an official certified supplier to Eastman Kodak. OPI received the preferred supplier status for consistently meeting Kodak’s rigorous quality and delivery standards. Recently, OPI has once again demonstrated the same level of commitment for another customer, Dynalab Corporation-Barlow Scientific Laboratory Group US, by exceeding the company’s delivery standards. Being identified as one of Dynalab’s 2007 top vendors, OPI’s Production Manager, Don Taylor, credits the success to, “our people.” Through his experience Don understands that each aspect of the business must flow in the same direction, and that OPI’s consistency from employee to employee allows the team to achieve success. Also, the company is also working on integrating the Japanese philosophy of the 5 S’s: Simplify, Straighten, Scrub, Stabilize and Sustain; in its operations to enhance efficiency and eliminate waste. Don feels once the 5 S system is in place OPI can provide superior

Left- Don Taylor, Right-Jim Beifus

service all of their customers because of saved time and effort from better overall in-house organization. The end-of-the-year shutdown allowed OPI to “do things the modern day way, and pull OPI out of the past,” said Jim Beifus, OPI’s Operations Manager. “Not only did the shutdown allow OPI to improve our efficiencies and our inefficiencies, but also the implementation of IQMS will allow OPI to serve its customers better through quicker delivery and overall a more cost competitive edge.” Prior to the end of the year, OPI has also recently dedicated an experienced employee, Catrina Holbrook, entirely to customer service. This change will allow OPI to focus on satisfying customer needs, and to maintain a close personal relationship with all of their customers. Having a committed, enthusiastic customer service representative will positively impact the company’s bottom-line, allowing OPI to provide 100% customer satisfaction, all the time, every time.

Catrina Holbrook

Overall, the changes that have been occurring at OPI offer opportunity for growth and expansion. Whether the company is working on organizing inhouse tooling or taking a physical inventory, OPI is constantly striving to improve production and operations management to consistently WOW the customers and WOW each other.

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